ESKOM debt collection services tender – north west & northern cape (36 months)

Eskom requires specialized debt recovery agencies to partner in enhancing revenue collection from non-paying customers in the North West and Northern Cape operating units. The agency will use soft and hard collection strategies, access credit bureaus, and perform data mining to trace customers. This service cannot be done in-house due to lack of systems and resources.

Phone: +27 11 800 8111 (Head Office). No specific submission contact or email provided.

The tender does not explicitly list formal eligibility criteria, but the service provider must be a specialized debt recovery agency with the required capabilities: an integrated debt collection system, in-house legal department, call center, and experience in debt collection for large utilities or similar. They must also be able to handle both soft and hard collections and comply with legal requirements. No specific financial or accreditation criteria are mentioned, but the provider must be able to meet the technical and performance requirements.

• The service provider must have a solid and integrated debt collection system (tracing & recovery system, ideally with dual viewing functionality for Eskom).
• Must have an in-house legal department/attorney to manage the debt collection process.
• Must conduct adverse listing on Credit Bureaus.
• Must maintain an audit trail of all interactions with customers, including voice recordings.
• Must have a Call Centre for customer reminders.
• Must have effective Customer Relationship Management.
• Must produce performance reports timeously and provide client with easy online access to reports.
• Must manage write-offs, recommending accounts for write-off three months after handover if tracing or recovery is no longer feasible.
• Must ensure customers make all payments directly into an Eskom bank account.
• Must maintain confidentiality of Eskom and Municipality information.
• Services include soft collections (reminders, letters of demand, tracing) and hard collections (legal processes like summons, default judgment, warrants).
• For soft collections: handover active accounts in 15-30 days (LPU) or 31-60 days (SPU), accounts over R10,000, terminated accounts, sundry debtors, and overdue municipality debt.
• For hard collections: assessment of debtor's ability to pay, tracing reports, legal cost estimates, and legal actions up to R1,000,000 (above that referred to Eskom Legal).
• Ad hoc active account collections: courtesy calls, trace services, adverse listing, letters of demand, legal collection on problematic accounts.
• Weekly reports on high value debt accounts and consolidated monthly reports required.

The methodology includes soft collections (reminders, letters of demand, tracing, claims on estates) and hard collections (legal processes). For active accounts, ad hoc collections include courtesy calls, trace services, adverse listing, and legal action on problematic accounts. Payment is based on payments received, with costs negotiated by age of debt.

Commission is based on recoveries only. For active accounts, payment for collection activities is based on payments received, with costs negotiated based on age of debt (31-60 days, 61-90 days, etc.). Eskom applies standard charges as gazetted for debt collection costs in Magistrates/High Courts.

No specific compliance requirements (e.g., CSD, tax, B-BBEE, CIDB) are mentioned in the document. The service provider must comply with relevant legislation for debt collection.

The service provider must have an integrated debt collection system, comply with legislation, have an in-house legal department, conduct adverse listing, maintain audit trails, have a call centre, manage customer relationships, produce reports, manage write-offs, ensure payments to Eskom's bank account, and maintain confidentiality.

No additional evaluation criteria beyond the general requirement for a specialized debt recovery agency with an integrated system and dual viewing functionality.

• This document is primarily a user manual for Eskom's eTendering system, not the specific tender for debt collection services.
• The eTendering system replaces manual/physical submission of tender documents.
• Suppliers must register on the system to gain access.
• An OTP (one-time pin) is sent to the registered cell phone and email for login.
• Quick access links: TenderBulletin (https://tenderbulletin.eskom.co.za) and eTendering (https://eTendering.eskom.co.za).
• For IT issues: contact ITCARE at 0860 724 365.
• For tender submission issues: contact the designated buyer.
• A CSD number is required to access the eTendering system.
• The system allows adding "closed tenders" sent directly to selected suppliers.

• Closing date: 25 August 2026 at 10:00 AM (from tender record).
• Note: The extracted document shows an example closing date of 23 Aug 2022; the actual closing date is as per the tender record above.

• For IT/technology issues: ITCARE support team at toll-free 0860 724 365.
• For tender submission issues: Contact the designated buyer (not specified in document).
• Automated email from: [email protected] (system-generated, not for inquiries).
• No physical address or specific contact person provided.

• Submit via Eskom's eTendering system at https://eTendering.eskom.co.za.
• You must register on the eTendering system before submitting.
• A valid CSD number is required to gain access to the eTendering system.
• Complete and submit the mandatory E-Tendering Training Acknowledgement Form (Annexure) within the prescribed period.
• Failure to fully complete and submit the acknowledgement form will render your bid non-responsive and disqualified.
• Upload documents under the correct category: Technical, Commercial, Finance, etc.
• File size limit: 50MB per file; total upload size must not exceed 900MB.
• After uploading all required documents, click "Finalize Submission" to close your bid.
• Once finalized, you will receive a confirmation email with a submission ID – save this for future reference.
• For IT/technology issues, contact ITCARE at 0860 724 365.
• For tender submission issues, contact the designated buyer.

• Bidders must be registered suppliers on Eskom's eTendering system with a valid CSD number.
• Mandatory training acknowledgement form must be completed and submitted within the prescribed period.
• Failure to comply with the above will result in disqualification (non-responsive).
• Additional evaluation criteria may apply as per the tender scope.

• The service is for debt collection in the Northwest and Northern Cape operating units.
• Contract period: 36 months.
• Bidders must use Eskom's eTendering system for submission – no manual/physical submissions.
• Access eTendering via: https://eTendering.eskom.co.za or TenderBulletin at https://tenderbulletin.eskom.co.za.
• System compatible with most web browsers; Microsoft Edge recommended.
• Registration required: complete all fields, use +27 for phone number, verify email, and use OTP for login.
• After registration, select the tender reference number and create a new submission.
• Upload documents under correct categories (Technical, Commercial, Finance).
• Finalize submission before the closing date/time.

• You must have a valid CSD number to access the eTendering system.
• No other specific compliance requirements (e.g., tax, B-BBEE, CIDB) are stated in the document.

• The document mentions a functionality for "closed tenders" sent directly to suppliers who meet selection and evaluation criteria.
• No specific evaluation criteria for this tender are provided in the extracted content.

appointment letter (outlining

roles and responsibilities), accepted by the

appointed person.

3 Environmental Emergency Plan (including

emergency events, contact details and emergency

drill form)

4 Waste Management Plan

4.1 Register for possible waste to be generated on

site

4.2 Waste Separation

4.3 Waste Minimisation

4.4 Handing, storage and dis

Title: Supplier Quality Management: Document Identifier: 240-105658000

Alternative Reference QM 58

Number:

Area of Applicability: Eskom Holdings SOC Ltd

Functional Area: Quality Management

Revision: 3

Total Pages: 28

Next Review Date: October 2024

Disclosure Controlled Disclosure

Classification:

Compiled by Supported by Functional Authorized by

Responsibility

SA Sambo P Dondashe L Meyer K Pather

Chief Advisor Middle Manager Acting Senior General Manager

Quality Quality Manager Quality Risk and

Management Management Management Sustainability

Date: 15/10/2021 Date: 15/10/2021 Date: 15/10/2021 Date: 17 October 2021

EDC TN Formatted 15.10.2021

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

Content

. Introduction ............................................................................................................................... 3

2. Supporting Clauses .................................................................................................................. 3

2.1 Scope ............................................................................................................................... 3

2.1.1 Purpose ................................................................................................................. 3

2.1.2 Applicability ........................................................................................................... 3

2.1.3 Effective date ......................................................................................................... 3

2.2 Normative/Informative References ................................................................................... 3

2.2.1 Normative .............................................................................................................. 3

2.2.2 Informative............................................................................................................. 3

2.3 Definitions ........................................................................................................................ 4

2.4 Abbreviations ................................................................................................................... 5

2.5 Roles and Responsibilities ............................................................................................... 6

2.6 Process for Monitoring ...................................................................................................... 6

2.7 Related/Supporting Documents ........................................................................................ 6

3. Pre-Contract Award: Quality Requirements .............................................................................. 7

3.1 Supplier and Sub-Supplier Quality Management System Requirements .......................... 7

3.2 Quality Plan ...................................................................................................................... 8

3.3 Contract Quality Plan........................................................................................................ 8

3.4 Quality Control Plan ....................................................................................................... 10

3.5 Pre-Contract Award: Quality Requirement ...................................................................... 13

3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment ........................... 16

3.7 Post-Contract Award ...................................................................................................... 17

3.7.1 Contract Execution .............................................................................................. 17

3.7.2 Supplier Quality Performance Monitoring Phase ................................................. 18

3.7.3 Supplier Quality Audit .......................................................................................... 18

3.8 Standard Conditions ....................................................................................................... 19

3.8.1 Rights of Access .................................................................................................. 19

3.8.2 Eskom Rights to Information ................................................................................ 20

3.8.3 Preservation ........................................................................................................ 21

3.8.4 Quality Audits Related Conditions ....................................................................... 25

3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by

Eskom ................................................................................................................. 25

3.8.6 Special Processes ............................................................................................... 26

4. Acceptance ............................................................................................................................. 27

5. Revisions ................................................................................................................................ 27

6. Development Team ................................................................................................................ 27

7. Acknowledgements ................................................................................................................ 28

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

The intention of this specification is to specify and describe the minimum quality requirements for all

existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,

vendor registration, management, monitoring, assessment and auditing of suppliers. Eskom’s

position is to partner with suppliers who fully demonstrate commitment to the development,

implementation, and maintenance of a quality management system (QMS) that conforms to the

requirements of ISO 9001 standard. The priority is to encourage suppliers to continually improve

their QMS and enhance service delivery by implementing and conforming to the standard.

2. Supporting Clauses

2.1 Scope

2.1.1 Purpose

The purpose of this specification is to outline the requirements according to which suppliers shall

 develop,

 implement,

 maintain, and

 continually improve

a quality management system (QMS) based on ISO 9001, which should form the basis for conformity

to Eskom quality requirements and continually adhere to them throughout the duration of a contract

2.1.2 Applicability

This specification shall apply throughout Eskom Holdings Limited divisions, its subsidiaries,

suppliers, and sub-suppliers and shall form part of all Eskom requests for information (RFI)/ requests

for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products

and services.

2.1.3 Effective date

Date of authorisation of the specification

2.2 Normative/Informative References

Parties using this document shall apply the most recent edition of the documents listed in the

following paragraphs.

2.2.1 Normative

[1] ISO 9001 Quality Management Systems – Requirements

[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.

2.2.2 Informative

[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary

[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy

[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained

Success

[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy

[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure

[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )

[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions

[11] 240-12248652 Supplier Quality Management: List of Tender Returnables

[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and

Activities

[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures

2.3 Definitions

The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.

2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product

may comprise multiple individual components

2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality

required by the contract. It is a framework for the contractor’s process for delivering quality.

Purpose of a CQP is to outline how the results defined in the specifications will be achieved.

2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/

manufacturing shall not proceed without the attendance of, and written authorisation of, an

Eskom representative or Eskom inspection agency, whichever is applicable.

2.3.4 Intervention Points: those control points indicated by the various controlling bodies

concerned with the implementation of a specific QCP/ ITP. These can be in the form of

inspection, hold points, surveillances, witnesses, reviews and verifications.

2.3.5 Inspection Agency: an organisation or person appointed by Eskom for the purpose of

performing quality assurance/ quality control, monitoring, inspection and/ or expediting

services.

2.3.6 Level 1 Plant Items: equipment, whose failure has an effect on personnel safety and/ or

health, causes an environmental incident, cause a huge production loss or major equipment

damage. Equipment that are safety/ redundancy/ protective device or covered by statutory

regulations requirements.

2.3.7 Level 2 Plant Items: equipment, whose failure impacts plant availability and/or reliability,

causes significant costs or secondary damage.

2.3.8 Level 3 Plant Items: equipment that does not impact on personnel safety and/ or health,

environmental, cost, availability and/ or reliability of plant.

2.3.9 Nonconformity: a deficiency in material, composition, characteristic, or performance that

renders the quality of an item, component, or product unacceptable or indeterminate. The

term also covers a deficiency in, or deviation from/non-adherence to, the quality management

system requirements, prescribed production processes, and/or related documentation such

as procedures and instructions.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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2.3.10 Quality Plan: specification of the actions, responsibilities and associated resources to be

applied to a specific object.

2.3.11 Quality Control Plan: a document specifying the activities to be inspected throughout the

execution of the project, inclusive of test methods, procedures, and acceptance criteria (This

term is equivalent to QIP and ITP).

2.3.12 Requirement: the need or expectation that is stated, generally implied, or obligatory.

Requirements are generally specified in the purchase order and/or contract documentation,

but may not be limited to these.

2.3.13 Primary Plant (Power Plant): primary plant include High Voltage equipment situated inside

the control room (breakers, bus-bars, CT’s, VT’s and transformers).

2.3.14 Secondary Plant (Control Plant): secondary plant includes all equipment used to control

and protect the HV equipment on the primary plant side. (Protection, metering, AC/DC and

tele-control).

2.3.15 Special Process: is any production or service process which generates products or services

which cannot be measured, monitored, or verified prior to delivery and use.

2.3.16 Supplier: is a current or potential supplier, vendor, contractor, consultant, or service provider.

A supplier may be a natural or legal person and includes any employee acting within the

course and scope of his/her employment or any agent or manager acting for, or on behalf of,

or in the interests of, the person registered as supplier on the Eskom supplier database.

2.3.17 Sub-supplier: an organisation that provides a product/service to the supplier and/or that

enters into a subcontract and assumes some of the obligations of the supplier or prime

contractor.

2.3.18 Witness Point: a predetermined stage in the quality control plan where and inspection

activity will take place. Work may proceed, provided Eskom or its inspection agency has been

formally notified and confirmed that inspection is waived.

2.4 Abbreviations

Abbreviation Explanation

AIA Approved Inspection Authority

CA Corrective Action

CQP Contract Quality Plan

FIDIC Federation Internationale Des Ingenieurs- Conseils

FMECA Failure Mode, Effects and Criticality Analysis

HAZOP Hazard and Operability Study

ISO International Organisation for Standardisation

ITP Inspection and Test Plan

NC Nonconformity

NDT Non Destructive Testing

PMI Positive Material Identification

QCP Quality Control Plan

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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Abbreviation Explanation

QMS Quality Management System

PQP Project Quality Plan

RFI Request for Information

RFQ Request for Quotation

RFP Request for Proposal

SHEQ Safety, Health, Environment, and Quality

SETA Skills Education Training Authorities

WPS Welding procedure specifications

WQR Welder’s Qualification Record

2.5 Roles and Responsibilities

Eskom Quality representative/ professional will select applicable requirements for existing and

potential Eskom suppliers using Form A (Tender and Contract Quality Requirements for Supplier

Quality Management: Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001

Standard).

The existing and/ or potential suppliers must complete, sign and return Form A with the other

returnable as listed in the List of Tender Returnable document (240-12248652). Other roles and

responsibilities for this standard are defined within the text of this specification.

2.6 Process for Monitoring

The application of this specification throughout Eskom shall be audited as per the management

system audit schedule.

2.7 Related/Supporting Documents

The documents superseded by this specification: all divisional and business unit supplier quality

requirements standards and/or specifications.

Forms and templates:

[1] 240-68099512 Tender and Contract Quality Requirements for Supplier Quality Management

Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001 Standard (Form

A)

[2] 240-109253698 Template for a Typical Contract Quality Plan

[3] 240-109253302 Quality Control Plan/Inspection and Test Plan

[4] 240-126469599 Method Statement Template.

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user to ensure it is in line with the authorized version on the system.

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3. Pre-Contract Award: Quality Requirements

The quality assessment criteria and Form A of this specification will be selected and completed by

an Eskom Quality representative/ professional who will identify the applicable supplier quality

requirements to be met.

Form A of this specification must also be completed and signed by the supplier responding to an

Eskom invitation to tender, in order to acknowledge and accept Eskom Supplier Quality requirements

as per this specification and ISO 9001 Standard or any additional quality requirements specific to

the scope of work.

3.1 Supplier and Sub-Supplier Quality Management System Requirements

3.1.1 The supplier and sub-supplier shall develop, implement, maintain and improve a formal QMS

that conforms to the latest ISO 9001 standard or any applicable standard of QMS (latest

applicable revision) and in accordance with the requirements of this specification.

3.1.2 Such a formal system shall consist of the appropriate documented information required by

ISO 9001 and may include a quality manual, quality plans, work procedures, work

instructions, method statements, work flow documentation, etc., as the case may be. This

requirement constitutes the most basic QMS requirements.

3.1.3 Unless specifically excluded from the quality list of tender returnable, as per the categories of

quality requirements (Category 1, 2, 3, or 4), such a QMS shall carry a valid ISO 9001

certificate from an accredited certification body, as indicated in the applicable Eskom

invitation (this requirement applies equally to both the supplier and any/ all manufacturing

third-party organisations mentioned above).

3.1.4 Unless specifically excluded in the quality list of tender returnable, as per the categories of

quality requirements (Category 1, 2, 3, or 4), the supplier shall have a fully developed,

documented, implemented, reviewed and maintained QMS that complies with the

requirements of ISO 9001 standard or any applicable standard of QMS. In the event that the

main supplier invariably requires the assistance of a sub-supplier in order to realise its own

supply obligations. The aforementioned requirement applies equally in all cases where any

such sub-supplier’s scope of responsibility includes the provision of any of the following

activities, namely, design and development, manufacturing, maintenance, testing, storage,

delivery, installation, commissioning, and project management, or in the cases the supplier

name changes, mergers, acquisitions and/ or cessions. Eskom Quality department must

ensure that the changed entity can still fulfil the requirements as set out in the contract

documentation.

3.1.5 Eskom reserves the right to request and perform necessary assessments at sub-supplier

facilities.

3.1.6 The main supplier shall be responsible for defining and managing the specific quality

assurance and control elements applicable to the respective sub-supplier’s scope of

work/supply and ensure that its sub-supplier(s) quality programmes support Eskom

requirements.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.1.7 The supplier shall inform Eskom of any proposed changes to the QMS or staff that will affect

the quality system prior to implementation of these changes.

3.1.8 The main supplier shall develop and implement a performance management programme for

their sub-supplier. The programme shall include, but not limited to:

 Verification of the QMS

 Audits and surveillances

 Regular assessment of the CQPs and reviews of QCPs.

 NC and Defect Management

 Inspection and test plans

 Risk management

3.2 Quality Plan

The information in this section constitutes the minimum requirements for a quality plan.

3.2.1 Where specified in the Evaluation Criteria and/ or quality list of tender returnables , as per the

categories of quality requirements (Category 1, 2, 3, or 4); all individual products, services

and processes shall have a documented, implemented, reviewed and maintained contract

quality plan and/or quality control plan (inspection and test plan).

3.2.2 Where specified in the evaluation criteria and/ or quality list of tender returnables. All

production and/ or service provision shall be carried out in accordance with a documented

and agreed contract quality plan (CQP) and/ or quality control plan (QCP)/ inspection and test

plan (ITP).

3.2.3 The supplier shall plan for the required quality-related activities and interfaces within the

supplier’s quality system in order to demonstrate its ability towards both controlling and

meeting specified Eskom requirements.

Note 1: Contract Quality Plan should address the quality assurance elements related to the scope

of work and/ or technical specification.

Note 2: Quality Control Plan (QCP)/ Inspection and Test Plan (ITP) should address the quality

control elements related to the scope of work and/ or technical specification.

3.3 Contract Quality Plan

The main supplier shall require sub-suppliers to submit project quality plans (PQPs)/ contract quality

plans (CQPs) and associated documentation in accordance with the requirements of project QMS

processes applicable to the sub-supplier’s scope of work.

The supplier shall, where applicable, based on scope of work criticality, ensure that procurement

documents clearly and unambiguously require sub-supplier submission of a sub-supplier CQP for

supplier and Eskom review.

The main supplier shall ensure that sub-supplier CQPs are developed and implemented in

accordance with the ISO 10005 Quality Management System Guidelines for Quality Plans. In

addition to the elements specified in ISO 10005, the supplier’s and/ or sub-suppliers’ CQPs shall

include the following (as applicable):

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.3.1 The management of records, including material tests, positive material identification (PMI)

testing, material certification, etc.

3.3.2 The provision for free and uninhibited access by the supplier and/or personnel at the time of

inspection.

3.3.3 The proposals for submission of final documentation, the final manufacturing data book, prior

to shipment.

3.3.4 The special processes related to welding: management of the welder’s qualification record

(WQR), welding procedure specifications (WPS), and procedures qualification records (PQR)

that will be used in the performance of work for supplier review and acceptance prior to

commencing manufacture. Welders shall be qualified to the specified Codes of Construction

for the applicable procedures. The requirements for qualification shall be specified by the

supplier, and welder records shall be maintained by sub-suppliers performing the work.

3.3.5 The special installation procedures and other required fabrication or manufacturing

procedures (that is, those required for post-weld heat treatment, tube rolling, coatings, etc.)

that will be used in the performance of work shall require supplier review and acceptance

prior to commencing manufacture. The personnel carrying out special processes (for

example, NDE, welding, coating, heat treatment, etc.) where the results cannot be fully

verified by subsequent inspection and test shall be suitably qualified and, where applicable,

registered with statutory bodies as legally required, that is, as radiographic workers to conduct

radiography. The requirements for the qualification shall be specified, and personnel records

shall be maintained in accordance with the Project Quality Personnel Qualification

Specification and, where applicable, legal requirements.

3.3.6 The personnel required to perform special processes shall be certified competent through a

certificate of competency in accordance with the company’s internal training management

and competency control procedures or an external certification body (for example, NDT)

through an accredited service provider as per Skills Education Training Authorities (SETA)

requirements.

3.3.7 All personnel who perform activities that affect quality shall have their training needs identified

and documented. The required training shall be implemented in accordance with the

company’s training management and competency control procedures. All the training

certificates shall meet the SETA requirements in terms of having the unit standard completed

and the accreditation number of the service providers.

3.3.8 Instructions and requirements for equipment and materials storage, preservation, and

maintenance, including identification of materials required for preservation and maintenance,

are to be provided sufficiently prior to receipt (prior to shipment or earlier) to ensure that

appropriate resources are available at the time of delivery.

3.3.9 Specific quality monitoring and verification activities are to be undertaken on the supplier’s

sub-suppliers by Eskom or it agent.

3.3.10 The CQP information need to include, but not limited to:

 Spells out the aspects of the QMS to be applied within a specific Eskom project, and the

methods to be utilised to ensure quality.

 Outline the resources, the communication channels, applicable documents and records to be

generated.

 Management Authority and Responsibility from both supplier and client need to outline in the

Cqp.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 List of documents and records that will be used and submitted during the execution of the

project.

 Communications channels should include contact person and contact details

 Monitoring & measurement procedures for activities need to be indicated.

3.3.11 The main supplier and sub-supplier CQPs shall comply with the Eskom Quality Requirements

Specifications and shall be submitted prior to the initial scope of work kick-off or initial pre-

fabrication meeting and prior to commencement of manufacturing, whichever is earlier.

3.3.12 The Eskom template for CQP provided shall be used as guideline, where the supplier does

not have a CQP template.

3.4 Quality Control Plan

The supplier shall develop and implement processes and procedures that efficiently and effectively

monitor, verify and document the quality of the scope of work for deliverables.

The main supplier shall ensure that sub-supplier QCPs/ ITPs are prepared at a level of detail

sufficient to address all quality-control-related activities in a chronological order, from contract review

through materials verification, manufacturing, fabrication, assembly, final testing, commissioning,

hand-over documentation, and certification. In addition, the supplier shall ensure compliance with

the following requirements:

3.4.1 All stages of manufacturing, fabrication, assembly and installation shall be controlled by a

supplier’s QCP/ ITP that clearly and unambiguously identifies the quality verifications to be

performed and special attention to controls related to critical products and services.

3.4.2 QCP/ ITP shall be reviewed and accepted by Eskom, its inspection authority or agency, and

they shall allow for the insertion of Eskom specific requirements, including hold and witness

points prior to the commencement of work.

3.4.3 Subsequent changes to the Eskom accepted QCP/ ITP shall require Eskom, its inspection

authority or agency’s agreement prior to the commencement of work involving an activity

affected by such changes.

3.4.4 The ITPs should cover materials certification, fabrication works, in-process inspections, final

acceptance tests, packaging and pre- shipment/ transportation, shipping/ transportation

inspections where contracted, preservation, site acceptance tests, construction and erection

works, and pre-commissioning and commissioning tests.

3.4.5 All sub-supplier QCP/ ITP activity shall be performed using an Eskom-accepted supplier

Qcp/ itp.

3.4.6 All applicable codes, standards, and relevant acceptance criteria documents are available at

the work location, and Eskom representatives on site shall have on-going access to this

information. Workplace documentation shall be available in English and in any workforce-

appropriate language.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.4.7 Where activities subject to inspection and test procedures are to be undertaken by a sub-

supplier, the QCP/ ITP shall make reference to this fact and shall include descriptive details

of the sub-supplier’s involvement. A separate QCP/ ITP shall be required for each sub-

supplier scope of work.

3.4.8 The supplier shall be ultimately accountable and responsible for the development and proper

implementation of all sub-supplier QCPs/ ITPs, including those reviewed or developed by

sub-suppliers.

3.4.9 Eskom reserves the right to select intervention points on QCPs/ ITPs for Eskom oversight of

selected functions and to perform surveillance or audits of the work.

3.4.10 Once signed, the ITPs and QCPs become addendums to the main contract. These ITPs can

be reviewed at Eskom’s discretion based on its assessment of the supplier’s performance or

other risks.

3.4.11 A QCP/ ITP shall contain the following information:

 Eskom contract number and title

 The supplier’s order number

 Identification of the area of works/contract

 Description of the work, with components, item number, and activity date

 QCP/ITP unique number

 A list of the sequence of operations, including inspection and tests

 The identification of the specification, drawing number, or procedure for each operation,

with reference to the relevant criticality risk rating

 The acceptance criteria, with reference to the technical specification, in-house, national, or

international standard, with the relevant clause number for each operation

 The inspection and test activities that the supplier has nominated for its intervention points

 Provision for the inclusion of intervention points nominated by Eskom and/or its authority/

agency

 Provision for intervention point acceptance by date and signature for all parties having

intervention in the plan

 Inspection and test records to be generated by the supplier for each operation and an

indication of records to be provided to Eskom (as applicable)

3.4.12 The main supplier shall require sub-suppliers to submit QCPs/ ITPs and associated

documentation applicable to the sub-supplier scope of work. Any changes made to the QCP

after submission must be resubmitted to Eskom for further review. The supplier shall ensure

that all sub-supplier QCPs/ ITPs are in compliance with the Eskom Quality Requirements

Specifications, including, but not limited to, the following requirements:

 Clear and unambiguous description of the equipment and location(s) at which each activity

will take place, including facility location(s)

 Identification of quality verification activity and stage

 The details of reference documents, procedures, or method statements to be utilised in

performance of the activity, including specific reference to actual sections and pages of

procedures, standards, instructions, specifications, etc.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 Definition of acceptance criteria

 Listing of certifying or verifying documents generated to provide evidence of compliance

with specified requirements; documents are to be provided using the proper Eskom

document numbering requirements

 Identification of main supplier and sub-supplier (where applicable) third-party/approved

inspection authority (AIA) and Eskom inspection activities defined in terms of witness, hold,

document review, and verification monitoring points and provision for sign-off of each of the

above-mentioned parties for each intervention point

 Qualification requirements for quality control inspectors, including any third-party/AIA

inspectors

 Listing of all proposed test procedures

 Acceptance criteria for each inspection or test in alignment with specified tolerances

 A section for signed acceptance of the QC/ITP by the supplier, sub-supplier (where

applicable), and Eskom prior to commencement of work

 Inspection or testing intervention points, including, but not limited to, factory acceptance test

and package acceptance test, witness, and hold points

3.4.13 A quality kick-off meeting will be held at the start of the contract and, if required, at the start

of each subsequent phase.

 The supplier shall arrange coordination meetings with Eskom prior to placement of orders

for items or equipment to ensure that all technical and commercial requirements are clear

and understood. Fourteen days’ advance notice of meetings shall be given to Eskom.

 Supplier inspection personnel, including inspection agency personnel, shall be competent

and qualified to perform inspection and testing assignments. Mobilisation of all such

personnel shall be in compliance with the Project Quality Personnel Qualification

Specification.

3.4.14 Where QCP/ ITP is applicable, the supplier shall ensure that sub-suppliers are provided with

comprehensive, clearly written, and unambiguous inspection and testing protocols, including

processes, procedures, and methods that shall include, but not be limited to, the following:

 Requirements for inspection checklists and inspection assignments, with lists of items to be

inspected

 An inspection and testing report format, report content, schedule for report processing and

distribution, and report retention requirements

 Inspection and test report results response tracking (log) and resolution of nonconformity in

inspection and test processes, procedures, or methods and nonconformity identified in

inspection and test results

 Associated Failure Mode, Effects and Criticality Analysis (FMECA) reports relating to the

equipment and sub-systems (if applicable)

 Hazard and Operability Study (HAZOP) report, as applicable

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.4.15 The supplier shall establish processes and procedures for formal assessment of sub-supplier

inspection and testing programmes. These shall include review of sub-supplier inspection

reports and other quality control documentation. Additional formal assessment of

manufacturing, fabrication, and assembly facility operations shall be conducted by the

supplier to ensure continuing suitability, adequacy, and effectiveness of the sub-supplier’s

inspection and testing programmes. Assessment frequency shall be established in

consideration of the sub-supplier scope of work, criticality of scope of work deliverables, and

performance information. The assessment scope and schedule shall be developed in

consultation with Eskom.

3.4.16 Supplier processes and procedures for verification of supplier and sub-supplier purchased

product compliance with specifications shall obtain document return/review status prior to

implementation.

3.4.17 The objective is to finalise any outstanding procedural or other issues before proceeding to

deliver the works.

3.4.18 Eskom, in consultation with the supplier, develops an agenda for the meeting, and Eskom will

keep minutes of these meetings.

3.4.19 Mandatory pre-inspection meetings will be convened by Eskom or its inspection agency or

AIA to be attended by the supplier’s and sub-supplier’s representatives, including their quality

representatives who will be involved in the works, and records are to be kept.

3.4.20 Eskom reserves the right to appoint resident quality inspectors who can be based at the

supplier’s or sub-supplier’s premises and on site where the work is being performed. The

supplier is expected to provide workspace at no cost to Eskom for the inspector, as required.

3.4.21 Eskom may appoint any organisation it prefers to perform quality assurance and quality

control activities, either in the capacity as an AIA or inspection agency, on the works

contracted to the supplier, and the supplier or its sub-suppliers may not object, prevent,

hinder, undermine, circumvent, question, discredit, or in any way make it impossible for such

organisation to carry out its work on behalf of Eskom.

3.4.22 The Eskom template for QCP/ ITP provided shall be used as guideline, where the supplier

does not have a QCP/ ITP template.

3.5 Pre-Contract Award: Quality Requirement

3.5.1 Main Supplier and Sub-supplier Categories

Eskom supplier quality requirements for all existing and potential suppliers and sub-suppliers are

classified into four categories (category 1, 2, 3 and 4). Suppliers must prepare and submit quality

documentation as per the tender selected category (indicated in Form A) using the list of tender

returnables document.

NOTE: Only one (1) category must be applicable per procurement process e.g. [Eskom requests for

information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for

the procurement of products and services].

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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The following are the minimum returnable documentation for Categories 1 to 4:

3.5.2 Category 1: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit a valid copy of ISO 9001 or any applicable certificate of a QMS (the

latest applicable revision). The QMS should drive the supplier’s business management

processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit the latest copy of the management system internal and external

audit reports. The audit reports must include, if applicable, nonconformity identified, and the

resulting remedial actions (correction and/ or corrective action reports).

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit a draft, or an example of an inspection and test

plan (ITP) or quality control plan (QCP) on similar and/ or previous work done.

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

 The supplier shall submit documented information retained (records) of management review

meetings that include agenda, meeting minutes, attendance registers, reports, presentations,

etc.

Note: specific requirements per tender will be selected using the List of Tender Returnable

documents (240-12248652).

3.5.3 Category 2: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit objective evidence of a developed, implemented and maintained QMS

that complies with ISO 9001 or any applicable standard of quality management system (the latest

applicable revision). The following documents (approved/ signed copies) shall be submitted:

 Quality Management System manual or a documented information that have defines and

describes the QMS and its scope

 Quality Policy, aligned with the supplier’s strategic direction (documented information)

 Quality Objectives (documented information)

 Control of documented information (both maintain and retain documented information )

 Internal audit procedure (documented information)

 Control of nonconforming outputs (documented information)

 Nonconformity and Corrective action procedure (documented information)

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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The QMS should drive all the supplier’s business management processes to ensure that all of

Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit the latest copy of the management system internal audit reports. The

audit reports must include, if applicable, nonconformity identified, and the resulting remedial

actions (correction and/ or corrective action reports).

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit an example of inspection and test plan (ITP) or

quality control plan (QCP) on similar or previous work done.

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

 The supplier shall submit documented information retained (records) of management review

meetings that include agenda, meeting minutes, attendance registers, reports, presentations,

etc.

Note: specific requirements per tender will be selected using the List of Tender Returnable

document (240-12248652).

3.5.4 Category 3: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit objective evidence of a developed QMS that complies with ISO 9001

(or the latest applicable revision). The following documented information (approved/ signed

copies) shall be submitted:

o Quality management system manual or a (documented information) that have

defines and describes the QMS and its scope

o Quality Policy, aligned with the supplier’s strategic direction (documented

information)

o Quality Objectives (documented information)

o Control of documented information (both maintain and retain documented

information )

o Internal audit procedure (documented information)

o Control of nonconforming outputs (documented information)

o Nonconformity and Corrective action procedure (documented information)

The QMS should drive all the supplier’s business management processes to ensure that all of

Eskom’s requirements are fully met on a consistent basis.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit an example inspection and test plan (ITP) or

quality control plan (QCP).

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

NB: specific requirements per tender will be selected using the List of Tender Returnables

document (240-12248652).

3.5.5 Category 4: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit a quality method statement based on ISO 9001 and specific to the

scope of work.

 The quality method statement should address all the supplier’s business management

processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit a signed/ approved quality policy (aligned with the supplier’s strategic

direction). (documented information)

 The supplier shall submit a copy of quality objectives. (documented information)

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of the documented information for roles, responsibilities and

authorities, specific to the project/ scope of work/ technical requirements. Examples of relevant

documented information are; organization charts, job descriptions, work instructions, duty

statements, manuals, procedures.

Note: specific requirements per tender will be selected using the List of Tender Returnables

document (240-12248652).

3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment

Supplier capability and capacity assessments shall be performed prior to contract award on potential

suppliers participating in Eskom Holdings procurement process to:

 provide products and services with high risk to operational sustainability

 work on critical plant and equipment

 supply of critical plant items or components

 provide special processes

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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All sub-suppliers used by the main supplier/ contractor, performing work on Eskom critical plant

equipment, supplying commodities and providing specialised services shall be subjected to the

capability and capacity assessment.

Critical plant includes the following:

 Generation Level 1 & 2 plant

 Transmission and Distribution Power Plant & Control Plant

 Mega Projects

All potential quality risks identified will be included in the assessment report provided for the tender

evaluation.

Note: Form A (Enquiry/ Contract/ Quality Requirements for Supplier Quality Management:

Specification 240-105658000/ QM 58 and ISO 9001) will be used to select and indicate whether

capability and capacity assessment will be conducted.

3.7 Post-Contract Award

3.7.1 Contract Execution

The supplier shall submit the following documents within 30 days or as per stated timeline after the

contract date, prior to the commencement of work, for acceptance by Eskom:

 The supplier shall complete a QCP before contract award. This shall be reviewed and

signed off by Eskom within 30 days or as per stated timeline after contract award.

 The supplier shall complete a quality control plan and ITP(s) for review and acceptance by

Eskom prior to the commencement of any work, inclusive of subcontracted work, within 30

days or as per stated timeline after contract award.

 The sub-supplier QCP/ ITP shall be submitted for review and comment by the supplier and

by Eskom within 30 days or as per stated timeline after the award of the tender. All supplier

and Eskom comments shall be resolved prior to commencing work.

 The equipment lists and an indication of pressurised components and systems.

Note: These plans are to be compiled in line with Eskom’s requirements and will have to be

discussed with, and approved by, Eskom prior to any work commencing.

 Correspondence shall be directed to the project manager, and periodic quality review

meetings shall be convened by Eskom with the supplier.

 The mandatory quality review meetings are to be convened by the nominated project quality

manager or his/her representative for the contract.

 Monthly quality performance and management reports are to be prepared by the supplier

during contract execution. The content of these reports shall be agreed by Eskom when

submitted to Eskom on a monthly basis.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.7.2 Supplier Quality Performance Monitoring Phase

During the contract execution phase, suppliers shall be monitored by Eskom for performance on

quality-related aspects.

The outcomes of such monitoring will enable Eskom to take any appropriate actions pertaining to

the supplier.

The monitoring shall be carried out periodically by Eskom or at predetermined intervals during the

execution of a contract using agreed key performance indicators. The monitored key performance

areas include the following:

 CQP and QCP /ITP

 Delivery

 Design

 Cost

 Management system

Subsequent key performance indicators associated with these areas will include the following:

 Nonconformity monitoring

 Audit and assessment evaluation scoring

 Management system compliance and accreditation

 Achievement of delivery targets as per contractual agreements

 Process improvements

 Correction and corrective action response and closure

3.7.3 Supplier Quality Audit

3.7.3.1 Quality audits and related quality performance reviews are intended to provide an objective

evaluation of compliance with performance expectations defined in this specification, in the

supplier contract quality plan (CQP), and in any other project scope of work specification.

3.7.3.2 Quality audits and related quality performance reviews include, but are not limited to, any

quality or other project functional area audits, assessments, verification of compliance

reviews, surveillance, inspections, or other interim or final assessments of scope of work

deliverables provided by the supplier or sub-suppliers

3.7.3.3 Quality audits and related quality performance reviews are intended to provide an objective

evaluation of compliance with performance expectations defined in this specification, in the

supplier contract quality plan (CQP), and in any other project scope of work specification.

3.7.3.4 Quality audits and related quality performance reviews include, but are not limited to, any

quality or other project functional area audits, assessments, verification of compliance

reviews, surveillance, inspections, or other interim or final assessments of scope of work

deliverables provided by the supplier or sub-suppliers.

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Revision: 3

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3.7.3.5 Quality audits and related quality performance reviews shall be carried out by trained,

accredited, and experienced personnel in accordance with procedures documented in the

Cqp.

3.7.3.6 The supplier shall submit, for Eskom review, documented processes for conducting project

scope of work quality audits and related quality performance reviews. Supplier quality audits

and related quality performance review processes shall be designed to address evaluation

of progress towards completion of project functional area deliverables as well as final

deliverable quality.

3.7.3.7 The supplier shall provide a schedule of anticipated quality audits covering all functional

areas and related quality performance reviews at the time of first post-contract award CQP

submission.

3.8 Standard Conditions

3.8.1 Rights of Access

Eskom:

3.8.1.1 shall be granted electronic and hard-copy access to all quality plans, procedures,

documentation, and other quality records relating to the work, including, but not limited to,

data extracts;

3.8.1.2 reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as well

as any documentation, materials, or equipment associated with the work, at any time or

project work location; and

3.8.1.3 reserves the right to carry out assessments and audits on all new suppliers and sub-

suppliers.

The supplier:

3.8.1.4 shall support Eskom’s effort to monitor, verify, and/or witness any activities associated with

the work at any time;

3.8.1.5 shall cooperate with Eskom requests for documentation, records, and inspection and

witnessing. Eskom participation in audits, appraisals, assessment of plans, and verification

shall be conducted at no extra cost to Eskom;

3.8.1.6 shall ensure that a sub-supplier provides access to Eskom to all work procedures, records,

and supporting documentation through provision of access to view and photocopy, as

required, to support verification of scope of work requirements. Access shall include the

ability to photograph Eskom equipment, systems, system components, materials, etc.;

3.8.1.7 shall provide access to all quality-related information pertaining to activities performed by

itself or sub-suppliers, where Eskom might not have participated in the witnessing of their

quality assurance or control (this refers to inspections, audits, etc. performed by the supplier

on its own sub-suppliers);

3.8.1.8 shall allow Eskom to assess, audit, approve, or reject any sub-suppliers employed by

Eskom’s suppliers to assist with the product and/or service delivery to Eskom; and

3.8.1.9 shall ensure that the above requirements flow down to sub-suppliers.

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Revision: 3

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3.8.2 Eskom Rights to Information

3.8.2.1 To expect that the works will be conducted in accordance with the contract between the

parties.

3.8.2.2 To have access to the supplier’s information as determined by applicable legislation.

3.8.2.3 Eskom reserves the right to oversee the supplier’s audit programmes by participating in

selected audits as an observer and by assessing the supplier during key work stages.

Eskom will coordinate with the supplier to develop an oversight schedule aligned with the

supplier’s audit schedule.

3.8.2.4 To obtain access to any audit reports of audits performed by the supplier reflected in the

audit programme.

3.8.2.5 To conduct independent quality audits during all phases of the contract, and the supplier

shall provide all resources to support these activities.

3.8.2.6 Eskom shall have the right to participate in, or request that, a technical investigation be

launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when

risk to Eskom products or service deliverables is identified.

3.8.2.7 To participate in, and/or lead, investigations related to incidents involving its products.

3.8.2.8 To require from suppliers to be responsible for the cost of re-inspections.

3.8.2.9 To withhold payment from suppliers as a result of outstanding nonconformities, irrespective

of the agreed payment schedule and in accordance with the conditions of contract.

3.8.2.10 Shall be granted electronic and hard-copy access to all quality plans, procedures,

documentation, and other quality records relating to the work, including, but not limited to,

data extracts.

3.8.2.11 Reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as

well as any documentation, materials, or equipment associated with the work, at any time or

project work location.

3.8.2.12 Shall carry out assessments and audits on all new suppliers and sub-suppliers.

3.8.2.13 Reserves the right to appoint resident quality inspectors who can be based at the supplier’s

or sub-supplier’s premises and on site where the work is being performed.

3.8.2.14 Reserves the right to select intervention points within all developed supplier QCPs/ ITPs

for Eskom oversight of selected functions and to perform surveillance or audits of the work.

3.8.2.15 Shall be given access at all reasonable times before, during, and after manufacture and

before delivery, construction, erection, and commissioning to measure, test, and inspect the

products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.

3.8.2.16 Reserves the right to suspend any pending deliveries by the issuing of a cease delivery

order at any time and for any portion of the work that is not being performed in accordance

with the specified/agreed requirements.

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3.8.3 Preservation

The supplier shall develop and implement a comprehensive preservation programme consisting of

plans, processes, procedures and actions undertaken for the purpose of planning for and

maintenance of material deliverables quality. The supplier preservation programme scope includes,

but is not limited to, the following:

3.8.3.1 Engagement of personnel suitably qualified for oversight of, and (as required) direct

implementation of, preservation programme requirements.

3.8.3.2 Development and implementation of preservation programme training appropriate to work

need.

3.8.3.3 Eskom may make use of its appointed service provider tasked to provide a full suite of

services encompassing an online monitoring system and asset tracking during, but not

limited to the following stages: inspections, testing, shipping, transportation, storage, and

commissioning. The supplier is to enable full access during all of these stages in order to

allow the installation of the devices on Eskom-identified products and equipment, which

include the sub-supplier’s testing facilities, processing plant, and any other processes

deemed important towards effective and efficient quality control.

3.8.3.4 Eskom seeks cooperation between the supplier’s designers and those of Eskom’s service

provider in ensuring seamless installation of the device and other associated installations.

Moreover, there is also a need to integrate data flows and systems between Eskom and the

supplier. Further details are included in the Eskom specifications and works information.

3.8.3.5 Review and tracking of compliance with Eskom and supplier engineering specification of

preservation requirements.

3.8.3.6 Review and tracking of compliance with sub-supplier provided preservation requirements

and recommendations.

3.8.3.7 Evaluation of prospective temporary and longer-term material storage sites for consistency

with preservation programme expectations.

3.8.3.8 Preservation work plan development and plan execution performance evaluation of all

parties engaged for provision of material transportation, handling, or storage services.

3.8.3.9 Oversight of material quality preservation plan preparation and plan execution performance

at all work locations.

3.8.3.10 Development of a preservation programme records management process, in compliance

with Eskom information management requirements, which comprehensively addresses

generation, maintenance, and ready access by Eskom to all preservation programme

records.

3.8.3.11 The supplier shall deploy a clearly defined documented programme providing for

identification of all physical asset pre-operation preservation of quality requirements. In this

reference, the term “physical assets” should be understood to include bulk materials,

including consumable items, equipment systems, system components, and any other

procured or supplied materials or equipment transferred to project control, but not deployed

for operational purposes.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.3.12 Where the project responsibility for equipment and materials management has been

formally delegated, the supplier’s preservation programme shall ensure clear and

unambiguous communication of pre-operation preservation of goods quality requirements

to sub-suppliers.

3.8.3.13 The supplier’s preservation programme shall clearly and unambiguously document

processes and procedures for efficient and effective monitoring of compliance with

programme requirements.

3.8.3.14 Compliance monitoring shall commence with ensuring comprehensive consideration of

preservation requirements in the engineering instruction and subsequent inclusion of said

instruction in procurement documentation and shall be applicable until such time as

equipment or materials have been incorporated in an operating or operational system or

structure.

3.8.3.15 Compliance evaluation frequency shall anticipate transfer of tactical-level responsibility for

management of preservation responsibilities between project functional areas, for example,

procurement to logistics, logistics to fabrication, fabrication to logistics, logistics to

construction, etc., and shall, in similar fashion, anticipate transfer of support for tactical-level

responsibility between various subcontracted service providers.

3.8.3.16 Supplier engineering shall ensure that preservation requirements for scope of work

systems, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented and that preservation requirements are efficiently and

effectively communicated to project procurement, logistics, construction management,

quality, security, and other project functional areas, as required, for efficient and effective

implementation of preservation requirements. This shall take the form of a preservation

programme applicable to all systems, system components, equipment, materials, customer-

supplied materials, and other goods procured or managed under the scope of work.

3.8.3.17 The supplier’s preservation management programme shall clearly and unambiguously

address temporary, long-term, and in-transit preservation requirements, including, but not

limited to:

 requirements for protection against, or insulation from, atmospheric conditions,

sunlight, temperature, soil, dust, humidity, salt spray, corrosive atmospheres, or

other physical environment conditions;

 detailed procedures for application, use, monitoring, and maintenance of coatings,

coverings, fasteners, lines, and other components for internal and external weather

proofing;

 requirements for electrical grounding or isolation;

 requirements for internal or external environment creation, for example, inert gas

charging, heating, cooling, etc., inclusive of gas storage, electric power supply, etc.;

 detailed procedures for initial set-up, charging, activation, and maintenance of

internal atmosphere generation, regeneration, monitoring, and relieving systems, for

example, inert gas management systems;

 requirements for protection against, or insulation from, vibration or long-period

cyclical motion in transit, for example, wave-generated movement during sea

transport;

 internal and external structural integrity protection, for example, internal and external

bracing, padding, framing, chocking, etc.;

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 support structure requirements, for example, stools, pads, or other devices,

substrates, or support required to ensure in-storage and in-transit stability of

systems, system components, equipment, and material, or other discrete units or

items;

 provision for physical separation and/or barriers to prevent airborne or direct

transmittal of contaminants between work areas or between work areas and storage

areas, for example, prevention of carbon steel grinding or cutting debris impact on

stainless steel elements, airborne drift of blast aggregate into vessels or machinery,

etc.;

 provision for, and final disposition of, temporary and longer-term storage or transit

required supports and related binding devices, for example, stools, stands, sea

fasteners, platforms, chocks, spacers, cabling, etc.;

 provision of requirements for temporary work platforms or other support structures

required to ensure provision of preservation services, for example, provision of a

self-elevating work platform for periodic access to elevated fittings, gauges, man-

ways, etc.;

 requirements for protection against, or insulation from, contact with other objects, for

example, padding or other protection for external tubing, fittings, or other impact-

sensitive structures or components;

 clear physical delineation of temporary and longer-term storage areas supplemented

by hard and soft barriers, as required, to maintain a protective perimeter;

 documented agreements with storage facility and transportation provider

management regarding security management, including, but not limited to, facility

access and egress control and control of access to project goods and materials

within facility boundaries or aboard vehicles or vessels; and

 detailed procedures for inspection and testing to verify performance of preservation

procedures and to provide for timely notice and corrective action to maintain

preservation status.

3.8.3.18 The supplier’s preservation management programme scope shall encompass

management of preservation requirements, from initial transfer of ownership or management

responsibility to project scope of responsibility, through any period of temporary or longer-

term storage and through any period of transit, including transit for final delivery at point of

active use or installation.

3.8.3.19 The supplier’s preservation management programme shall clearly and unambiguously

address processes and procedures to ensure that storage and control of materials are

accomplished in accordance with manufacturer recommendations, specifications, and

project-specific requirements.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.3.20 The supplier’s preservation management programme shall incorporate special precautions

to address preservation and control of valves, electrical motors and components,

mechanical and rotating equipment, piping and fittings, instrumentation, flange faces,

gaskets, coatings, insulation, and other materials. Special precautions include, but are not

limited to, supplier-specified maintenance procedures related to engines, electric motors,

pumps, compressors, etc., such as periodic shaft rotation, engine turnover, lubrication, etc.

3.8.3.21 The supplier shall ensure that clear and unambiguous requirements for preservation of the

system, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented in purchase orders, work authorisations, and other

communications between the supplier and sub-suppliers.

3.8.3.22 Where sub-supplier expertise is utilised in determination of the preservation protocol,

supplier procurement processes shall ensure clear and unambiguous documentation of sub-

supplier input into preservation management programme requirements.

3.8.3.23 Supplier procurement shall ensure that preservation requirements for scope of work

systems, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented and that preservation requirements are efficiently and

effectively communicated to project logistics, construction management, quality, security,

and other project functional areas, as required, for efficient and effective implementation of

preservation requirements.

3.8.3.24 The supplier shall ensure comprehensive, clear, and unambiguous designation of sub-

supplier responsibility for execution of all preservation management programme elements,

including, but not limited to, all systems, processes, procedures, methods, ready access to

records, and provision of equipment, tools, or services essential to efficient and effective

execution of the preservation management programme.

3.8.3.25 The supplier shall ensure that preservation management programme responsibilities are

clearly and unambiguously defined within the project team and efficiently and effectively

implemented at all project scope of work locations. Inclusion of supplier and sub-supplier

scope of work in the development and implementation of a preservation management

programme shall be considered essential to efficient and effective preservation

management programme execution.

3.8.3.26 The supplier shall ensure clear and unambiguous designation of project team responsibility

for oversight and management of preservation management programme elements during

every stage of project development.

3.8.3.27 The supplier shall ensure that Eskom has free and unrestricted access to all preservation

records for inspection and audit.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.8.4 Quality Audits Related Conditions

3.8.4.1 The supplier shall maintain an accurate quality audit and related quality performance review

schedule and shall incorporate the current schedule as an attachment to the supplier CQP.

3.8.4.2 The supplier’s quality audit and related quality performance review schedule development

process shall be designed to incorporate consideration of information generated by

previously conducted audits and reviews, by input from project risk management evaluations

(risk register), or from Eskom or sub-supplier subject matter expertise.

3.8.4.3 Eskom reserves the right to oversee supplier audit programmes by participating in selected

audits as an observer and by assessing the supplier during key work stages. Eskom will

coordinate with the supplier to develop an oversight schedule aligned with the supplier’s

audit schedule.

3.8.4.4 Eskom will have the right to obtain access to any audit reports of audits performed by the

supplier reflected in the audit programme.

3.8.4.5 Eskom reserves the right to conduct independent quality audits, scheduled and

unscheduled, during all phases of the contract. The supplier shall provide all resources to

support these activities.

3.8.4.6 Eskom shall be given access at all reasonable times before, during, and after manufacture

and before delivery, construction, erection, and commissioning to measure, test, and inspect

the products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.

3.8.4.7 The supplier shall obtain access for Eskom to measure, test, witness tests, and inspect

products that are being manufactured by any sub-supplier. This includes surveillances.

3.8.4.8 The assessments and audits shall be carried out on all new suppliers and their sub-

suppliers.

3.8.4.9 Eskom shall have the right to participate in, or request that, a technical investigation be

launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when

risk to Eskom products or service deliverables is identified.

3.8.4.10 Qualification requirements for supplier and sub-supplier personnel engaged in conducting

quality audits and related quality performance reviews shall be defined in the supplier CQP

and shall be in compliance with the Project Quality Personnel Qualification Specification.

3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by Eskom

3.8.5.1 Nonconformity reports raised by Eskom and issued against the supplier shall be investigated

by the supplier as a matter of urgency in order to determine the root cause, corrective action

measures, as required, with implementation time frames.

3.8.5.2 A formal response shall be prepared in respect of the defined criteria and submitted to

Eskom for its review, evaluation, and acceptance, within a maximum of 14 calendar days

from the date of issue of the nonconformity and should be aligned with the site

requirements/procedure.

3.8.5.3 Eskom may, at its discretion, request a response sooner and, in any case, before the

supplier proceeding with any pending/further intervention or corrective action, as may be

required by Eskom.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.5.4 Should Eskom or its inspection authority/agency identify any nonconforming products during

the conduct of its audits/surveillances/inspections, the supplier shall be deemed to be in

breach of contract and shall be held liable for any repair, rework, and/or associated

replacement costs. The supplier may, in such instances, also be held liable for the full costs

associated with the conducting of follow-up audits/surveillances/inspections.

3.8.5.5 The nature, magnitude, and/or frequency of nonconformity and inspection defect/rejection

reports raised by Eskom or its appointed inspection authority/agency shall form the basis of

any action to rescind/withdraw the supplier’s qualification status.

3.8.5.6 Nonconforming outputs identified by Eskom shall be documented via a NC Report and

issued to the suppliers via the contract communication protocol. The suppliers shall

investigate the matter and respond in writing to Eskom of disposition within the stated

contractual conditions.

Note: The dates for the disposition should align to contractual conditions.

3.8.5.7 Eskom shall identify repeat deficiencies as systematic failures of the supplier’s QMS and

shall notify the supplier of the trends. Eskom can initiate an internal audit to highlight the

system failures. The supplier with raise a Corrective Action Report and undertake Root

Cause Analysis. In such cases, QMS rectification and/ or update measures shall be taken

immediately.

3.8.5.8 Should the Supplier fail to respond and rectify nonconforming products within stipulated

contractual conditions. The Project Manager should apply contractual remedies in

accordance with Fidic/ NEC contract.

3.8.5.9 Repeated Nonconformities; if there are any identified repeat nonconformities from the same

supplier within a period of 6 months or less. This must then be escalated to the management

review committees of the BU/ OU/ Cluster/ or Divisions for adjudication. If not resolved, then

the matter must be escalated to the supplier review committee for recommendation.

3.8.6 Special Processes

The following requirements shall be applicable as well as additional requirements as specified in the

scope of work for the provision of the following special process services:

3.8.6.1 The supplier shall ensure that all processes which require that procedures be pre-qualified

or work methods and operators tested and qualified are controlled and all steps followed

before the work can commence.

3.8.6.2 This typically covers such activities as welding, non-destructive testing, special fabrication

techniques, coating, painting, etc.

3.8.6.3 All special processes (procedures and processes) shall be submitted for review and

acceptance by Eskom, accredited or certified agency. No work shall commence until these

are accepted.

3.8.6.4 Where applicable, a relevant Management System for the special process shall be certified

or approved by an accredited body and proof of certification shall be submitted to Eskom for

review. An example for this will be the Welding Management System based on ISO 3834.

3.8.6.5 Where samples are required for acceptance, these shall be submitted to Eskom for review

and acceptance.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.8.6.6 The supplier shall ensure that all operators are suitably qualified for these processes in

accordance with the procedures, processes and/ or applicable standards/ codes.

3.8.6.7 The records of qualification of procedures, processes and operators shall be maintained by

the supplier in accordance with the applicable procedure or code and these made available

to Eskom at all times.

4. Acceptance

This document has been seen and accepted by:

Name Designation

Kerseri Pather General Manager: Risk and Sustainability

Lenock Meyer Acting Senior Manager: Quality Management

Pamela Dondashe Middle Manager: Quality Assurance

Mandla Mkhwanazi Middle Manager: SHEQ Procurement and Supply Chain Management

Suzette Manthe Senior Advisor: Quality Performance and Planning

Lorna Ndlela Middle Manager: Eskom Document and Records Management

5. Revisions

Date Rev. Compiler Remarks

October 2021 3 SA Sambo Specification was due for revision and in addition, to

align the requirements with the latest Eskom business

processes and systems.

October 2018 2 SA Sambo Specification reviewed to be aligned with the

requirements of ISO 9001:2015

March 2016 1 SA Sambo Specification was due for revision and also to

repackage the requirements and tender returnable

documents into four categories.

December 2011 0 A Hunter New document

6. Development Team

The following people were involved in the development of this document:

 Andrew Else

 Bongi Tshabalala

 Feziwe Mogamisi

 Lesego Garegae

 Patrick Thwane

 Xolani Zuma

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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7. Acknowledgements

Eskom Operational Quality Forum Members

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B.2 Documented information for Control of Externally Provided Processes, Products and Services - Must include criteria for evaluation, selection,

DEBT COLLECTORS contract in the GEMMA Cluster.SECTION (TENDERER)

Clauses of 240- clause description indicate with an

105658000 (x) as applicable

Specification or (-) if not

Applicable

Pre-contract award quality requirements x

(*Select Only Applicable Category). NB: Not more than one category must be selected. Also indicate

whether site assessment is applicable.

Category 1 (refer to clause 3.5.-105658000) -

Category 2 (refer to clause 3.5.-105658000) -

Category 3 (refer to clause 3.5.-105658000) -

Category 4 (refer to clause 3.5.-105658000) X

Main Supplier and Sub-supplier Capability and Capacity Assessment (refer to clause 3.-105658000) -

3 post-contract award(eskom)

• Closing date: 25 August 2026 at 10:00 AM (as per tender record).
• No other dates (briefings, site visits, clarification deadlines) are stated in the document.

• Supply Chain Management (department) – no specific name, email, or phone provided.
• Eskom Quality Representative: Victor Masilo Motlokoa (Asset Manager Design) – signed Form A on 13 Aug 2025.
• Submission address: Not stated in the document.

• Submit all required returnable documents as per the List of Tender Returnables (document 240-12248652).
• Complete and sign Form A (Tender & Contract Quality Requirements for Supplier Quality Management Specification 240-105658000/QM 58 and ISO 9001).
• For Category 4, submit: a quality method statement based on ISO 9001 and specific to the scope of work; a signed/approved quality policy; quality objectives; documented information for Control of Externally Provided Processes, Products and Services; documented information for roles, responsibilities and authorities (e.g., organization chart, responsibility matrix).
• Submit a signed Company Environmental Policy, valid Environmental appointment letter, Environmental Emergency Plan, and Waste Management Plan.
• Ensure all documents are submitted by the closing date and time. Late submissions may be disqualified.
• Incomplete submissions or failure to meet minimum requirements will result in a score of 0 for that section.

• Evaluation is based on compliance with Eskom's Supplier Quality Management Specification (240-105658000) and ISO 9001 requirements.
• This tender uses Category 4 quality requirements (as indicated in Form A).
• Category 4 requires objective evidence of a documented QMS that is not certified but complies with ISO 9001.
• Scoring: 0 = Document not submitted or does not satisfy minimum requirements; 1 = Document submitted and content satisfies minimum requirements.
• Environmental requirements (Annexure C1) are scored: 0 or 1 per KPI. Total score determines approval.
• Bidders must achieve a minimum score to be considered. Specific thresholds are not stated in the document.
• Preference points may apply under the PPPFA (Preferential Procurement Policy Framework Act).

• Scope: Provision of debt collection services in the Northwest and Northern Cape operating units for 36 months.
• Must comply with Eskom's Supplier Quality Management Specification (240-105658000) – Category 4.
• Submit a quality method statement specific to the scope of work, covering: scope, objectives, customer focus, competency/training, infrastructure (PPE, tools/equipment), leadership, risk management, improvement, data analysis, and relationship management.
• Environmental requirements (Annexure C1):

1. Signed Company Environmental Policy (commitment to pollution prevention, continual improvement, compliance).
2. Valid Environmental appointment letter (roles and responsibilities).
3. Environmental Emergency Plan (emergency events, contact details, drill form).
4. Waste Management Plan including: waste register, separation, minimisation, handling/storage/disposal of hazardous waste, records of waste quantities.

• Must have a documented QMS (not necessarily certified) that complies with ISO 9001.

• CSD (Central Supplier Database): Not explicitly mentioned, but likely required for Eskom contracts.
• Tax compliance: Not explicitly stated, but standard for government tenders.
• B-BBEE: Not explicitly stated in the document, but PPPFA is referenced – B-BBEE status level may apply for preference points.
• CIDB: Not required for this service (debt collection).
• CIPC: Company registration required.
• Professional registrations: Not specified.
• Local content: Not specified.
• Must be registered on Eskom's supplier database.
• Must complete and sign Form A to acknowledge Eskom's quality requirements.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

The intention of this specification is to specify and describe the minimum quality requirements for all

existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,

implementation, and maintenance of a quality management system (QMS) that conforms to the

a quality management system (QMS) based on ISO 9001, which should form the basis for conformity

to Eskom quality requirements and continually adhere to them throughout the duration of a contract

[1] ISO 9001 Quality Management Systems – Requirements

[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.

[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary

[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy

[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects

[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained

[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )

[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions

[11] 240-12248652 Supplier Quality Management: List of Tender Returnables

2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality

required by the contract. It is a framework for the contractor’s process for delivering quality.

2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/

2.3.4 Intervention Points: those control points indicated by the various controlling bodies

inspection, hold points, surveillances, witnesses, reviews and verifications.

performing quality assurance/ quality control, monitoring, inspection and/ or expediting

Title: Supplier Quality Management: Document Identifier: 240-105658000

Functional Area: Quality Management

Quality Quality Manager Quality Risk and

{"closingDate":"01 April 2023"}

{"name":null,"email":null,"phone":null,"department":"for “as and when required basis”","address":null}

Tenderers must have a valid B-BBEE certificate or sworn affidavit (with specific validity requirements). They must be able to meet the specific goals for B-BBEE status levels to score points. They must be willing to commit to SDL&I objectives, including local procurement and skills development. For contracts above R30 million, mandatory subcontracting to designated groups (30%) is required. Tenderers must not be disqualified for missing preference points documentation but will score 0 for specific goals.

N/a

NOTE: Failure by the Contractor/Service Provider/Supplier to meet the CIDB CSDG mandatory %

will render their tender non-responsive.

2.3 National Industrial Participation Programme : N/A

Proof of ownership / shareholding (preferably CIPC documentation) inclusive of shareholding

Please complete this document and sign

B-BBEE Minimum Level: 0

Points Allocation: 20 points

B-BBEE Details: of Work The Provision of Debt Management Services in the Northwest

Operating Unit for “as and when required basis”

Duration of the Project 3 (Three) Years

Section 1: Specific Goals

A maximum of 10/20 points may be awarded to a tenderer for the specific goal specified for the tender.

The points scored for the specific goal must be added to the points scored for price and the total must

be rounded off to the nearest two decimal places. Subject to section 2(1)(f) of the Preferential

Procurement Policy Framework Act, the contract must be awarded to the tenderer scoring the highest

points.

B-BBEE Status Level of Number of points Number of points

Contributor (90/10 system) (80/20 system)

1 10 20

2 9 18

3 6 14

4 5 12

5 4 8

6 3 6

7 2 4

8 1 2

Non-compliant contributor 0 0

NB: The following documents are required to claim preference points,

• Valid B-BBEE certificate issued by a SANAS accredited verification agency / sworn affidavit /

CIPC affidavit

• Proof of ownership / shareholding (preferably CIPC documentation) inclusive of shareholding

breakdown

• Certified ID copies of shareholder(s)
• Proof of Disability (where applicable)

Tenderer failing to provide documentation for the allocation of preference points will not be

disqualified, but’

• May only score point out of 90/80 for price
• Scores 0 points out of 10/20 for specific goals

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File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Tem

1. Transformation – BBBEE Improvement or Retention Plan

Transformation remains an area of focus, where Eskom continuously strives to align itself with national

transformation imperatives to unlock growth, drive industrialization, create employment and contribute

to skills development.

Eskom encourages its suppliers to constantly strive to improve their B-BBEE rating. Whereas Tenderer/s

will be allocated points in terms of a preference point system based on specific goals, Eskom also

requests that tenderer/s submits their B-BBEE improvement or retention plan within 30 days of signing

the contract.

Tenderer/s are therefore requested to indicate the extent to which they will maintain (only if the

respondent is a Level 1) or may improve/maintain their B-BBEE status over the contract period if their

B-BBEE status is level 2 or 3. Tenderer/s with a B-BBEE status level 4 at the time of contract award,

shall migrate and achieve as a non-negotiable a milestone of B-BBEE Level 3 by the end of the first year

of the contract and thereafter improve their B-BBEE status level or migrate by one level higher.

Tenderer/s with a B-BBEE recognition status of Level 5 to Level 8 or non-compliant at the time of contract

award, shall migrate and achieve as a non-negotiable a milestone of Level 4 by the end of the first year

of the contract and thereafter improve at least one B-BBEE Level higher of each year from the second

year of the contract.

Tenderer/s are requested to submit their B-BBEE Improvement Plan as an essential document within

30 days of signing the contract.

NB: A valid B-BBEE certificate or Sworn Affidavit is a condition for contract award, if your company’s

annual Total Revenue is R10 Million or less you qualify as an Exempted Micro Enterprise therefore you

can submit Sworn Affidavit. If your annual Total Revenue is R50 Million or less, you qualify as Qualifying

Confidential

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user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the

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File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Template for Bidders of 8

Document Identifier 240-6860265 Rev 1

SDL&I Strategy Setting Effective Date 01 April 2023

Template for Bidders Review Date April 2026

Please complete this document and sign

Small Enterprise and must comply with all of the elements of QSE score card relevant to your sector

unless an entity is at least 51% Black owned you are required to obtain a Sworn affidavit. If your Annual

Total Revenue is above R50m you need to submit a Valid B-BBEE certificate

2. Local Procurement Content

“Local Procurement Content” refers to value added in South Africa by South African resources.

Where a single contract involves a combination of local and imported goods and/or services, the

tender response must be separated into its components as per the Price Schedule included with the

tender documents. Local procurement content is total spending minus the imported component.

Tenderers are required to submit their proposals in the table below.

Local Procurement Eskom target Tenderer Proposal

Content 100%

3. Procurement spend on entities with a minimum 51% black ownership: N/A

The winning tenderer is encouraged to procure/spend on designated groups on the following paid

invoices for both:

• the indirect expenses (e.g. overheads) on goods and services supplied to the contractor/supplier

by designated groups; and

• direct spend on goods and services supplied by the subcontractors for the execution of the

scope of work.

Activities, as a proportion of the local procurement content, which may be subcontracted to

designated black owned enterprises must be submitted in a table below.

Procurement from Designated Eskom Target Tenderer Proposal

Group

Black Owned 4.0%

Black Women Owned 3.0%

Black Youth Owned 2.0%

Black Persons with Disability 1.0%

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expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30.

File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Template for Bidders of 8

Document Identifier 240-6860265 Rev 1

SDL&I Strategy Setting Effective Date 01 April 2023

Template for Bidders Review Date April 2026

Please complete this document and sign

4. Jobs. If there are any job opportunities the tenderers can submit proposals for the type and

number of jobs that will be created and retained in South Africa as a direct result of being

awarded a contract.

Type of Jobs to be created Number of Jobs to be created

Type of Jobs to be retained Number of Jobs to be retained

5.Skills Development

Proposal for skills development will be requested at Mini Tender stage.

Below is a list of skills that will be applicable at Mini Tender stage. Suppliers will be

allowed to propose training that is not on this list but agreed with Eskom prior to

purchase order award.

Option 1: Skills Development matrix

Skill Types Eskom Target Tenderer Proposal

and Obligation

Program covering credit 5

Agreements, tracing techniques

and ethical collection

Credit Control Management 5

Or

Option 2: Skills development contractor’s proposal

Skill Types Eskom Target Tenderer Proposal

and Obligation

NB: Should the contractor opt for Option 2, the proposed skills will have to be agreed upon

with the Employer.

The process of developing these skills shall involve the participation by tenderers directly and

through their supply network. In certain cases, the SETA’s accredited training providers can be

approached to participate in developing critical and scarce skills.

Confidential

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user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the

expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30.

File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Template for Bidders of 8

Document Identifier 240-6860265 Rev 1

SDL&I Strategy Setting Effective Date 01 April 2023

Template for Bidders Review Date April 2026

Please complete this document and sign

Note: That these targets for skills development candidates categorically exclude Eskom

employees and registered learners. The tenderers are required to take full responsibility for the

total cost of developing the requisite skills, and Eskom shall not make any financial contribution

towards the fulfilment of this obligation. Tenderers also are advised to approach their relevant

SETAs to access grants, subsidies, and incentives as well as South African Revenue Services

for tax rebates that are earmarked for skills development initiatives.

The finalisation of the skills will be determined at the tender award stage.

Section 4: SDL&I Penalty and Performance Security

Eskom will apply a penalty of 2.5% of the invoice amount for failure to meet SDL&I obligations.

Eskom will apply a penalty of 2.5% of the Contract Value for failure to meet SDL&I obligations.

For the duration of the contract, Eskom will retain 2.5% of every invoice (excluding VAT) as security

for the fulfilment of all SDL&I Obligations. The retained amounts shall only be released to the

Contractor upon:

• Eskom receives the SDL&I progress report/s from the contractor.
• Fulfilment of all SDL&I obligations by the contractor.
• Submission of an approved compliance report by SDL&I Department.

Section 5: Reporting and Monitoring

• The suppliers shall on a quarterly basis submit a report to Eskom in accordance with Data

Collection Template on their compliance with the SDL&I obligations described above.

• Eskom shall review the SDL&I reports submitted by the suppliers within 30 (thirty) days of receipt

of the reports and notify the suppliers in writing if their SDL&I obligations have not been met.

• Upon notification by Eskom that the suppliers have not met their SDL&I obligations, the suppliers

shall be required to implement corrective measures to meet those SDL&I obligations before the

commencement of the following report, failing which Retention clauses shall be invoked.

• Every contract shall be accompanied by the SDL&I Implementation Schedule, which must be

completed by the suppliers and returned to SDL&I representative for acceptance 28 days after

Confidential

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user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the

expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30.

File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Template for Bidders of 8

Document Identifier 240-6860265 Rev 1

SDL&I Strategy Setting Effective Date 01 April 2023

Template for Bidders Review Date April 2026

Please complete this document and sign

contract award. This will be used as a reference document for monitoring, measuring and

reporting on the supplier’s progress in delivering on their stated SDL&I commitments

Section 6: General Information on Validity of Sworn Affidavits

Eskom do not accept an Sworn Affidavit with an electronic signature

The following must be considered when it comes to validity of Affidavits;

Tenderers submitting B-BBEE Sworn Affidavits must ensure that the affidavits meet the following key pointers to

ensure their validity:

• Name/s of deponent as they appear in the identity document and the identity number.
• Designation of the deponent as the director, owner or member must be indicated in order to know that person is duly

authorised to depose of an affidavit. (Mark the applicable option).

• Name of enterprise as per enterprise registration documents issued by the CIPC, where applicable, and enterprise

business address.

• Percentage of black ownership, black female ownership and designated group. In the case of specialised enterprises

as per Statement 004, the percentage of black beneficiaries must be reflected. (No blank spaces to be left).

• Indicate total revenue for the year under review and whether it is based on audited financial statements or

management account. (Mark the applicable option).

• Financial year end as per the enterprise’s registration documents, which was used to determine the total revenue.

(Financial year end to be stipulated by day/month/year).

• B-BBEE Status level. An enterprise can only have one status level. (Tick applicable level)
• Empowering supplier status must be indicated. For QSEs, the deponent must select the basis for the empowering

supplier status.

• Date deponent signed and date of Commissioner of Oath must be the same. (The sworn affidavit must be signed in

the presence of the Commissioner of Oath. Furthermore the Commissioner must also sign and stamp)

• Commissioner of Oath cannot be an employee or ex officio of the enterprise because, a person cannot by law,

commission a sworn affidavit in which they have an interest.

Name of tenderer:

Tenderer representative:

Representative signature:

Date:

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user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the

expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30.

File name: 240-6860265 (Rev 1) SDL&I Strategy Setting Template for Bidders of 8

Section 1: Specific Goals

A maximum of 10/20 points may be awarded to a tenderer for the specific goal specified for the tender.

The points scored for the specific goal must be added to the points scored for price and the total must

B-BBEE Status Level of Number of points Number of points

Contributor (90/10 system) (80/20 system)

NB: The following documents are required to claim preference points,

Tenderer failing to provide documentation for the allocation of preference points will not be

• May only score point out of 90/80 for price
• Scores 0 points out of 10/20 for specific goals

Debt collection services for GEMMA cluster in Northwest and Northern Cape operating units, on an as-and-when-required basis for a period of 36 months.

Returnable Documents: Not explicitly listed. Bidders must submit a completed Bill of Quantities (BOQ) with rates inserted in the highlighted column. Ensure all required forms and supporting documents are included as per standard ESKOM tender requirements.

Not explicitly stated in the document. Typically, bidders must be registered with relevant professional bodies (e.g., debt collection agencies) and comply with South African debt collection regulations. ESKOM may require B-BBEE compliance and valid tax clearance.

Debt collection services for GEMMA cluster in Northwest and Northern Cape operating units. Services are on an as-and-when-required basis for a period of 36 months. Scope includes collection on stopped (non-active) accounts and active accounts, with payment by commission only. Legal collection services are also included, with charges as per gazetted rates for Magistrate/High Court proceedings.

Pricing is based on a Bill of Quantities (BOQ). For stopped and active accounts, payment is by commission only, calculated as a percentage of the amount recovered. For legal collection, standard charges as gazetted for proceedings in Magistrate/High Courts of South Africa apply. Insert proposed rates in the highlighted column; where unit rate is 0%, insert proposed rate in percentage. Total price includes VAT.

No specific requirements found in the document. Bidders should ensure compliance with standard ESKOM requirements, including B-BBEE, tax clearance, and relevant professional registrations.

• The tender is for the provision of debt collection services in the Northwest and Northern Cape Operating Units of Eskom.
• Contract duration: 36 months.
• The tender is an open invitation to tender (Request for Bid).
• Tender documents are provided free of charge.
• The contract will be governed by the NEC3 Professional Services Contract (G-term) with specified secondary options (X1, X2, X7, X10, X11, X18) and dispute resolution procedure W1.

• Closing date: 25 August 2026 at 10h00.
• Non-compulsory clarification meeting: 13 August 2026 at 10h00 via Microsoft Teams.
• Tender validity period: 180 days from closing date.
• Clarification queries deadline: 5 working days before tender submission deadline.

• Eskom Representative: Tshifhiwa Mandavha, Tel: 011 800 8000, Email: [email protected].
• Fraud reporting: 0800 11 2722 / [email protected].
• Submission: electronically via Eskom E-tendering site.

• Submit electronically via Eskom E-tendering site before closing date and time (25 August 2026 at 10h00).
• Upload documents under folders: Technical, Commercial, Financial, and Other.
• All documents must be in PDF format; pricing schedule must be in PDF and Excel.
• Maximum upload size per document: 500 MB; total submission: 4 GB.
• No zip/compressed files accepted; no hard copies.
• If resubmitting, only the latest version will be accepted.
• Ensure submission status shows as 'complete'.
• Mandatory returnables (disqualifiable if missing): Authorisation Form (Annexure A), Acknowledgement Form (Annexure B), Tenderer's Particulars (Annexure C), Integrity Declaration Form (Annexure D), CPA Requirements (Annexure E/F if applicable), SBD 6.2 (Annexure G1-G4 if applicable), SBD 1 (Annexure H), SBD 4 (Annexure J), E-tendering Help Manual acknowledgement form, NEC, completed Pricing Schedule/BOQ.
• Non-disqualifiable returnables (5 working days to correct): SBD 6.1 Preference Points Claim Form (Annexure I), Specific Goals evidence, Tax Clearance Certificate (if applicable), Employment Equity compliance (if designated employer), CIDB proof (if applicable).
• Prior to award: CSD registration, financial statements, OHS/Quality/Environmental documents per SHEQ folder.

• Two-stage evaluation: Step 1A (Gatekeepers/Mandatory) and Step 1B (Functionality).
• Step 1A: Tenderers must submit all mandatory documents to be eligible for evaluation.
• Step 1B: Functionality technical criteria; tenderers must meet minimum threshold to proceed.
• Price evaluation: scored out of 80 or 90 points; includes VAT, arithmetic corrections, excludes contingencies, considers NPV and discounts.
• Specific Goals: scored out of 20 or 10 points per PPPFA; failure to submit evidence results in 0 points (not disqualification).
• Ranking: combined score from Pricing and Specific Goals; highest ranked wins.
• Eskom intends to award minimum of 2 suppliers; if one supplier is highest ranked in both operating units, they choose one unit and second ranked gets the other.
• Objective criteria may apply (as per SDL&I requirements); Eskom may award to non-highest scorer if justified.
• OHS does not form part of evaluation criteria.

• Scope: Provision of debt collection services in Northwest and Northern Cape Operating Units for 36 months.
• Refer to attached Scope of Work document for detailed deliverables.
• Technical evaluation criteria document provides specific gatekeepers and functionality requirements.
• Tenderers must submit all mandatory returnables as listed in Annexures A-J and other required documents.
• Additional documents may be required per technical evaluation criteria (e.g., ECSA/SACPCMP registrations, CVs, permits/licenses).

• Completed Pricing Schedule/BOQ must be submitted in PDF and Excel format.
• Upload size per document: 500 MB; total submission: 4 GB.
• Pricing must include VAT; evaluated inclusive of VAT.
• Prices corrected for arithmetic errors; contingencies excluded.
• Unconditional discounts considered; conditional discounts applied at payment.
• Cataloguing line item may be required if applicable.
• Pricing schedule is a mandatory returnable (disqualifiable if missing).

• Pricing schedule must be completed and submitted in PDF and Excel format.
• Prices evaluated inclusive of VAT, corrected for arithmetic errors, excluding contingencies.
• Unconditional discounts considered; conditional discounts applied at payment.
• Payment terms: contracts below R50 million (incl. VAT) paid within 30 days; above R50 million paid within 60 days.
• Performance security: if required, tenderer must select at least two Eskom-approved financial institutions from provided list.
• Cataloguing may be required post-award; pricing schedule must include cataloguing line item if applicable.
• Financial viability assessment: submit Public Interest Score (PIS) letter, latest approved financial statements (including comparative amounts), signed director's report, and relevant audit/review report.
• For non-audited companies: ITA34C tax assessments for current and previous financial years.

• CSD registration mandatory (CSD number/report required prior to award).
• B-BBEE: proof of B-BBEE status level (certificate, sworn affidavit, or other prescribed form).
• Tax: certified tax clearance certificate required from foreign tenderers with SA footprint; local tenderers must provide SARS e-filing PIN or CSD number.
• Employment Equity: designated employers must submit proof of compliance (EE report to Department of Labour).
• CIDB: not applicable for this tender (services contract).
• Local content: if designated materials included, complete Annexures G1-G4.
• SHEQ requirements: refer to SHEQ folder for quality, safety, and environmental returnables (required prior to award).
• No subcontracting 100% of scope; subcontracting with subsidiaries must be declared.

• OHS does not form part of tender evaluation criteria.
• SHEQ requirements: refer to SHEQ folder for safety, quality, and environmental returnables.
• Safety documents required prior to award as per SHEQ folder.
• No specific OHS plan or certification required at submission stage.

• Contract: NEC3 Professional Services Contract, Main Option G (Term contract).
• Dispute resolution: Procedure W1.
• Secondary options: X1 (Price adjustment for inflation), X2 (Change in law), X7 (Delay Damages), X10 (Employer's Agent), X11 (Termination by Employer), X18 (Limitation of liability).
• Tender validity: 180 days from closing.
• Performance security: if required, must select from Eskom-approved financial institutions.
• Payment terms: below R50 million (incl. VAT) paid within 30 days; above R50 million paid within 60 days.
• Eskom reserves right to negotiate with preferred bidders if prices not market-related.
• Subcontracting with subsidiaries must be declared; 100% subcontracting prohibited.
• Cataloguing may be required post-award.
• CIDB, CSDG, CPG not applicable.

• Evaluation is in two stages: Step 1A (Gatekeepers/Mandatory) and Step 1B (Functionality).
• Step 1A: Tenderers must submit all mandatory documents to be eligible.
• Step 1B: Functionality technical criteria; minimum threshold applies.
• Price scored out of 80 or 90 points; Specific Goals scored out of 20 or 10 points per PPPFA.
• Failure to submit Specific Goals evidence results in 0 points (not disqualification).
• Ranking: combined price and specific goals scores.
• Eskom may apply objective criteria (as per SDL&I requirements) and award to non-highest scorer if justified.
• OHS does not form part of evaluation criteria.
• Financial viability (PIS, financial statements) assessed prior to award, not as evaluation criteria.

Provision of Debt Management services

• Employer (Eskom) contact: Mpho Mosiatlhaga, Third Floor, Letsatsi Building, 80 Bultfontein Road, Kimberley, 8301. Tel: 053 830 5655. Email: [email protected].
• Employer's Agent: Martina Mamabolo, Brits Hub, 67 Ludorf Street, Brits, 0250. Authority to carry out all actions of the Employer.
• Adjudicator: Selected from ICE-SA Division panel; if not agreed, appointed by AFSA.
• Arbitration: Chairman of Association of Arbitrators (Southern Africa) or its successor body.

• Submit the completed Form of Offer & Acceptance (C1.1) signed by an authorised representative.
• Include all returnable documents listed in the Tender Data and addenda.
• Submit a Schedule of Deviations if any amendments to tender documents are proposed.
• Provide securities, bonds, guarantees, proof of insurance, and other documentation as specified in the Contract Data within two weeks of receiving the signed agreement.
• Failure to provide required documentation may constitute repudiation of the agreement.
• Ensure all contractual communications use proper letters, emails with letters attached, or NEC templates; SMS and emails do not override NEC3 PSC standard templates.

Part C1: Agreements & Contract Data includes C1.1 Form of Offer & Acceptance, C1.2a Contract Data provided by the Employer, C1.2b Contract Data provided by the Consultant, C1.3 Securities proforma.

• Evaluation uses a 80/20 or 90/10 preference points system (not explicitly stated which applies, but B-BBEE points table provided).
• Price scores a maximum of 80 or 90 points.
• Specific goals (B-BBEE) score a maximum of 20 or 10 points.
• B-BBEE points allocation: Level 1 = 10/20, Level 2 = 9/18, Level 3 = 6/14, Level 4 = 5/12, Level 5 = 4/8, Level 6 = 3/6, Level 7 = 2/4, Level 8 = 1/2, Non-compliant = 0.
• Tenderer failing to provide B-BBEE documentation may only score points for price (80/90) and 0 for specific goals.
• Objective criteria may be applied; if not met, the second-ranked tenderer may be recommended for award.
• Contract awarded to tenderer scoring the highest total points.

• Provide debt management services in Northwest & Northern Cape Operating Units on an as-and-when required basis for 36 months.
• Services include soft collections (contact centre, letters of demand, tracing, adverse listing) and hard collections (legal processes up to summons, default judgement, warrant of execution, etc.).
• Must have an integrated debt collection system with tracing and recovery functionality, preferably dual viewing with Eskom.
• Must have an in-house legal department/attorney to manage debt collection processes.
• Must conduct adverse listing on credit bureaus.
• Must maintain an audit trail of all interactions including voice recordings.
• Must have a call centre for customer reminders.
• Must produce performance reports timeously (weekly high-value reports, consolidated monthly reports).
• Must manage write-offs (recommend accounts for write-off three months after handover if recovery not feasible).
• Customers must pay directly into Eskom bank accounts.
• Commission based on recoveries only.
• For defended matters with debt value R100,000–R1,000,000, handle to completion; above R1,000,000, refer to Eskom Legal.
• Adhere to Eskom's performance requirements; Eskom may withdraw accounts if performance is below target.

occupational hygiene inspection body, i.e. a SANAS accredited and Department of

Submit a draft Contract Quality Plan (CQP) within 7 days of contract award The CQP information shall be as

per provided template 240-109253698

implement a skills quality management system designed to ensure the provision of adequately skilled,

experienced and qualified persons, whether employed on a permanent or temporary basis, to carry out

work in this contract.

be accredited as ISO 9001 compliant for both quality and environmental management and shall maintain

this accreditation throughout the service period. The Contractor shall report immediately any change in

this status to the Service Manager, such report containing details of steps to be taken and by when they

will be taken to restore the accreditation status.

(Reg No. 2002/015527/30)

and [Insert at award stage]

(Reg No. ___________ )

for Provision of Debt Management services in Northwest

& Northern Cape Operating Unit over a period of 3

years on an as-and-when required basis.

Contents: No of

pages

Part C1 Agreements & Contract Data

Part C2 Pricing Data

Part C3 Scope of Work: The Scope

DOCUMENT C2.1 PAGE i PRICING DATA

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

pages

C1.1 Form of Offer & Acceptance

[to be inserted from Returnable Documents at award stage]

C1.2a Contract Data provided by the Employer

C1.2b Contract Data provided by the Consultant

[to be inserted from Returnable Documents at award stage]

C1.3 Securities proforma

PART C2: PRICING DATA PAGE ii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

signature of Date

witness

PART C2: PRICING DATA PAGE iii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Part C1 Agreements and Contract Data, (which includes this Form of Offer and Acceptance)

Part C2 Pricing Data

Part C3 Scope of Work: The Scope

and drawings and documents (or parts thereof), which may be incorporated by reference into the above

listed Parts.

PART C2: PRICING DATA PAGE v C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

50.1 The assessment interval is between the 25th day of each successive

month.

50.3 The expenses stated by the Employer are Item Amount

[●] [●]

[●] [●]

[●] [●]

[●] [●]

51.1 The period within which payments are

made is (4 weeks) 30 days from date of invoice.

51.2 The currency of this contract is the South African Rand

PART C2: PRICING DATA PAGE vii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

and

the LIBOR rate applicable at the time for

amounts due in other currencies. LIBOR is the 6

month London Interbank Offered Rate quoted

under the caption “Money Rates” in The Wall

21.4 The Consultant prepares forecasts of the

total Time Charge and expenses at

intervals no longer than 4 weeks.

PART C2: PRICING DATA PAGE viii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

{state whether “Fixed at the Contract Date 12 months of the contract. Escalation will be

and are not variable with changes in implemented thereafter.

salary paid to individuals” or “Variable with

changes in salary paid to individuals”}

X2 Changes in the law

PART C2: PRICING DATA PAGE ix C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

are Z1 to Z14 always apply.

Z1 Cession delegation and assignment

Z1.1 The Consultant does not cede, delegate or assign any of its rights or obligations to any person

without the written consent of the Employer.

Z1.2 Notwithstanding the above, the Employer may on written notice to the Consultant cede and

delegate its rights and obligations under this contract to any of its subsidiaries or any of its

present divisions or operations which may be converted into separate legal entities as a result

of the restructuring of the Electricity Supply Industry.

Z2 Joint ventures

Z2.1 If the Consultant constitutes a joint venture, consortium or other unincorporated grouping of two

or more persons or organisations then these persons or organisations are deemed to be jointly

and severally liable to the Employer for the performance of this contract.

PART C2: PRICING DATA PAGE x C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

PART C2: PRICING DATA PAGE xii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

person (not an employee of the property:

Consultant) or loss of or damage to The replacement cost

PART C2: PRICING DATA PAGE xiii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

PART C2: PRICING DATA PAGE xvi C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

11.2(25) The task schedule is in

PART C2: PRICING DATA PAGE xvii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Part 2: pricing data

PSC3 Option G

reference pages

C2.1 Pricing assumptions : Option G [●]

C2.2 Staff rates, expenses and the task schedule. [●]

PART C2: PRICING DATA PAGE xviii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

C2.1 Pricing assumptions: Option G

Identified and 11.2 (13) The Time Charge is the sum of the products of each of the staff rates

defined terms multiplied by the total staff time appropriate to that rate properly spent on work

in this contract.

and

Assessing the 50.3 The amount due is

amount due

• the Price for Services Provided to Date,
• the amount of the expenses properly spent by the Consultant in Providing

the Services and

• other amounts to be paid to the Consultant less amounts to be paid by or

retained from the Consultant.

Tendering consultants are advised to consult the NEC3 Professional Services Contract Guidance Notes

before entering staff rates into Contract Data, or in section C2.2 which follows.

Part c2: pricing data c2.1 PSC3/G pricing assumptions

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

• rates for named staff,
• rates for categories of staff, or
• rates related to salaries paid to staff.

with Providing the Services must be included within the staff rates.

Rate adjustment for inflation of expenses is explained on of the PSC3 Guidance Notes.

the Consultant. It is typically priced in two parts as items of work to be carried out on a time basis and

lump sum prices for other items of work. The task schedule must be as complete as possible and fully

representative of all the work and services which the Employer may require the Consultant to carry out.

The only unknown is when the work is to be carried out; the Task Order will be used to instruct when work

to be done.

Part c2: pricing data c2.1 PSC3/G pricing assumptions

C2.2 Staff rates, expenses & the task schedule

***NOTE: Insert rates in the highlighted column, Where the unit rate is 0%, insert your proposed rate in (percentage %)

• Pricing is based on Option G (Term contract) – cost reimbursable with work ordered by Task.
• Payment is commission-based on successful recoveries for stopped and active accounts (percentage of amount recovered).
• Legal collection costs charged at standard gazetted rates for Magistrate/High Court proceedings.
• Assessment interval: between the 25th day of each month.
• Payment period: 30 days from date of invoice.
• Currency: South African Rand.
• Interest on late payments: prime rate of Standard Bank (for ZAR) or LIBOR (for other currencies).
• Staff rates can be for named staff, categories, or salary-related; must include all costs except listed expenses.
• Price adjustment for inflation: rates firm for first 12 months, then escalation based on CPI (Average CPI Headline index).
• Task schedule includes time-based items (Time Charge) and lump sum items.
• Expenses listed by Employer or Consultant; only listed expenses may be claimed.
• Consultant must submit forecasts of total Time Charge and expenses every 4 weeks.
• Delay damages: R1,000 per day per delay, up to 10% of Purchase/Task Order value.

• Valid company registration (CIPC documentation preferred).
• Valid B-BBEE certificate issued by SANAS accredited verification agency, sworn affidavit, or CIPC affidavit.
• Proof of ownership/shareholding with breakdown.
• Certified ID copies of shareholders.
• Proof of disability (if applicable).
• If B-BBEE status changes during contract, notify Employer within 7 days and submit updated certificate within 30 days.
• Decrease in B-BBEE status may lead to renegotiation or termination.
• SBD 6.2 Declaration Form and Annex C (Local Content Declaration) mandatory if designated sector applies (not applicable here).
• CIDB Skills Development requirements may apply.
• Consultant must comply with all applicable laws, regulations, and Eskom procedures.
• Insurance: Consultant must provide professional indemnity, public liability, employer's liability as per Insurance Table A. Employer provides assets all risk, contract works, environmental liability, etc. as per Insurance Table B.
• Nuclear liability: Employer indemnifies Consultant except for unlawful intent or unauthorized presence at Koeberg.
• Asbestos: Employer ensures safe ambient air; Consultant may stop work if asbestos identified.
• Ethics: Prohibited actions (coercive, collusive, corrupt, fraudulent, obstructive) may lead to termination.

Z3 Change of Broad Based Black Economic Empowerment (B-BBEE) status: Consultant must notify Employer of any change in B-BBEE status within 7 days, submit updated certificate within 30 days. If status decreases, Employer may re-negotiate or terminate.

N/a

Environmental constraints and management

The Consultant shall comply with the environmental criteria and constraints stated in Annexure C

The Consultant, in and about the execution of the supply, complies with all applicable environmental laws

and

regulations and rules, guidelines and procedures otherwise provided for under this contract and ensures that

his Subcontractors, employees and others under the Consultant’s direction and control, likewise observe and

comply with the foregoing.

The Consultant shall control his activities and processes in accordance with Environmental Requirements for

the Procurement of Assets, Goods and Services, TST41-120 Rev. 2. The Eskom Environmental

Management Plan provides the aspects and impacts that will require management and must be followed

strictly.

In addition, the Consultant is required to ensure that all goods, services or works supplied in terms of this

Works Information also conform to all applicable environment legislation(s), Safety, Health, Environment and

Quality Policy, EPC32-727; SHE Requirements for the Eskom Commercial Process, ST32-726; (and

additional requirements).

The Consultant is to send a flash report for any environmental incidents that have occurred on site as soon

as possible or within 24 hours to the Eskom Environmental Representative and Supply Manager clearly

stating any impact to the environment.

Procurement

Description/ Scope of Work The Provision of Debt Management Services in the

Northwest

Operating Unit for “as and when required basis”

Duration of the Project 3 (Three) Years

Section 1: Specific Goals

A maximum of 10/20 points may be awarded to a tenderer for the specific goal specified for the tender.

The points scored for the specific goal must be added to the points scored for price and the total must be

rounded off to the nearest two decimal places. Subject to section 2(1)(f) of the Preferential Procurement

Policy Framework Act, the contract must be awarded to the tenderer scoring the highest points.

Number of points Number of points B-BBEE Status Level of

Contributor (90/10 system) (80/20 system)

1 10 20

2 9 18

3 6 14

4 5 12

xi

ESKOM HOLDINGS SOC Ltd CONTRACT NUMBER ______________

Provision of debt management services in northwest & northern cape operating unit over a period of

3 years on an as-and-when required basis.

5 4 8

6 3 6

7 2 4

8 1 2

Non-compliant contributor 0 0

NB: The following documents are required to claim preference points,

• Valid B-BBEE certificate issued by a SANAS accredited verification agency / sworn

affidavit / CIPC affidavit

• Proof of ownership / shareholding (preferably CIPC documentation) inclusive of

shareholding breakdown

• Certified ID copies of shareholder(s)
• Proof of Disability (where applicable)

Tenderer failing to provide documentation for the allocation of preference points will not be

disqualified, but’

• May only score point out of 90/80 for price
• Scores 0 points out of 10/20 for specific goals

Section 2: Objective criteria

The inclusion of objective criteria is not mandatory but a condition for contract award. If the tenderer does

not meet objective criteria; it may lead to the second-ranked tenderer being recommended for award.

2.1 Designated Sectors

When applicable the following stipulated minimum threshold for Local Production and

Content must be achieved in full by the tenderer

Yes NO

a) Is ☐ 

th

is

Commodity or part of it a Designated Sector?

Please indicate below Desig

Components

Commodity Components Local Content Threshold

N/a n/a n/a

NOTE: SBD 6.2 Declaration Form and Annex C (Local Content Declaration-Summary

Schedule) are therefore mandatory and must be tender returnables if applicable.

2.2 CIDB Skills Development

Continuation of Mandatory Requirements

xii

signature of Date

witness

Note: If a tenderer wishes to submit alternative tenders, use another copy of this Form of Offer and Acceptance.

PART C2: PRICING DATA PAGE iv C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

a period of 3 years on an as-and-when required

basis.

11.2(10) The following matters will be included in

the Risk Register Refer to risk assessment

11.2(11) The Scope is in Part 3: Scope of Work

12.2 The law of the contract is the law of the Republic of South Africa

13.1 The language of this contract is English

13.3 The period for reply is 5 working days

13.6 The period for retention is Not Applicable

1 Available from Engineering Contract Strategies Tel 011 803 3008 Fax 011 803 3009 and www.ecs.co.za

PART C2: PRICING DATA PAGE vi C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

50.4 The exchange rates are those published in N/A

11 Data for Option W1

W1.1 The Adjudicator is the person selected from the ICE-SA Division

(or its successor body) of the South African

images vests exclusively in the Employer.

Z5 Waiver and estoppel: Add to core clause 12.3:

PART C2: PRICING DATA PAGE xi C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

the regulations published in GNR February 2002, under the Occupational Health

and Safety Act, 1993 (Act ) (“Asbestos Regulations”). The OEL for asbestos is 0.2

regulated asbestos fibres per millilitre of air as a 4-hour TWA, averaged over any continuous

PART C2: PRICING DATA PAGE xv C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

and related control measures at the Consultant’s expense. For the purposes of compliance

the results generated from Parallel Measurements are evaluated only against South African

statutory limits as detailed in clause Z14.1. Control measures conform to the requirements

stipulated in the AAIA-approved asbestos work plan.

Z14.3 The Employer manages asbestos and ACM according to the Standard.

Z14.4 In the event that any asbestos is identified while Providing the Services, a risk assessment is

conducted and if so required, with reference to possible exposure to an airborne concentration

of above the AL for asbestos, immediate control measures are implemented and relevant air

monitoring conducted in order to declare the area safe.

Z14.5 The Consultant’s personnel are entitled to stop working and leave the contaminated area

forthwith until such time that the area of concern is declared safe by either Compliance

emergency asbestos work plan, if applicable.

Z14.6 The Consultant continues to Provide the Services, without additional control measures

presented, on presentation of Safe Levels. The contractually agreed dates to Provide the

1 Stopped (Non-Active ) Accounts

only

LPU/SPU stopped (Non -Active) % 34000 R 60 000 000.00 0% R

accounts, commission will be paid -

1.1 upon successful recoveries of debt, on

a percentage of the amount recovered

from the debtor.

Africa”

Application for costs on notice each 34000 R - R

3.1.1

(including appearance in court) -

Obtaining a certified copy of a each 34000 R

3.1.2

judgment R - -

Affidavit or certificate by the judgment each 34000 R - R

3.1.3 creditor or [his or her] the Iiudament -

creditor's attorney

customers - In the event that the ‘soft collection’ has not yielded desired results, the service

provider shall, in consultation with Eskom, follow the process as outlined below: -

• Perform an assessment on the debtors’ ability to pay or means to pay and advise Eskom

on the appropriate debt collection strategy and likelihood of recovery.

• Produce a tracing report on debtor listing, current address, employment etc.
• Determine and advise Eskom on the estimated legal services costs based on the following

processes:

• Registered Letter of Demand
• Issue and Serve Summons
• Lodge Default Judgement
• Warrant of Execution
• Attaching Property
• Section 65A (1) notice to appear in the relevant court
• Court Appearance
• Emolument Attachment order
• Instruction letter to debtor’s employer

Eskom shall apply standard charges as gazetted for the “Proceedings of Magistrates/ High Courts

of South Africa” for debt collection costs.

Where a matter is defended and the debt value ranges from R100 000.00 up to R1 000 000.00, the

debt collector shall inform Eskom and is expected to handle the matter to completion.

Where a matter is defended and the debt value exceeds R1 000 000.00; the debt collector shall

inform Eskom, and the matter will have to be referred to Eskom Legal for further actions.

3. Eskom Active Accounts Collections (Ad hoc basis)

Works Information also conform to all applicable environment legislation(s), Safety, Health, Environment and

Quality Policy, EPC32-727; SHE Requirements for the Eskom Commercial Process, ST32-726; (and

additional requirements).

dates are extended by the notification periods required by regulations 3 and 21 of the

Asbestos Regulations, 2001.

Z14.7 Any removal and disposal of asbestos, asbestos containing materials and waste, is done by a

registered asbestos contractor, instructed by the Employer at the Employer’s expense, and

conducted in line with South African legislation.

C1.2 Contract Data

the Procurement of Assets, Goods and Services, TST41-120 Rev. 2. The Eskom Environmental

as possible or within 24 hours to the Eskom Environmental Representative and Supply Manager clearly

stating any impact to the environment.

Liability of the Consultant for claims made

against him arising out of his failure to

use the skill and care normally used by

professionals providing services similar to

the services

Liability for death of or bodily injury to a Loss of or damage to

person (not an employee of the property:

Consultant) or loss of or damage to The replacement cost

PART C2: PRICING DATA PAGE xiii C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Provision of debt management services in northwest & northern cape operating unit over a period of

3 years on an as-and-when required basis.

property resulting from an action or failure where not covered by the

to take action by the Consultant Employer’s insurance

The Employer’s policy

deductible, as at Contract

Date, where covered by

the Employer’s insurance

Bodily injury to or death

of a person:

The amount required by

the applicable law.

Liability for death of or bodily injury to The amount required by

employees of the Consultant arising out the applicable law

of and in the course of their employment

in connection with this contract

81.3 The Employer provides the insurances stated in the Insurance Table B.

Insurance table b

Insurance against or name Minimum amount of cover or minimum limit of indemnity

of policy

Assets All Risk Per the insurance policy document

Contract Works insurance Per the insurance policy document

Environmental Liability Per the insurance policy document

General and Public Liability Per the insurance policy document

Transportation (Marine) Per the insurance policy document

Motor Fleet and Mobile Plant Per the insurance policy document

Terrorism Per the insurance policy document

Cyber Liability Per the insurance policy document

Nuclear Material Damage and Per the insurance policy document

Business Interruption

Nuclear Material Damage Per the insurance policy document

Terrorism

Z13 Nuclear Liability

Z13.1 The Employer is the operator of the Koeberg Nuclear Power Station (KNPS), a nuclear

installation, as designated by the National Nuclear Regulator of the Republic of South Africa,

and is the holder of a nuclear licence in respect of the KNPS.

Z13.2 The Employer is solely responsible for and indemnifies the Consultant or any other person

against any and all liabilities which the Consultant or any person may incur arising out of or

resulting from nuclear damage, as defined in Act , save to the extent that any

liabilities are incurred due to the unlawful intent of the Consultant or any other person or the

presence of the Consultant or that person or any property of the Consultant or such person at

or in the KNPS or on the KNPS site, without the permission of the Employer or of a person

acting on behalf of the Employer.

PART C2: PRICING DATA PAGE xiv C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Provision of debt management services in northwest & northern cape operating unit over a period of

3 years on an as-and-when required basis.

Z13.3 Subject to clause Z13.4 below, the Employer waives all rights of recourse, arising from the

aforesaid, save to the extent that any claims arise or liability is incurred due or attributable to

the unlawful intent of the Consultant or any other person, or the presence of the Consultant or

that person or any property of the Consultant or such person at or in the KNPS or on the

KNPS site, without the permission of the Employer or of a person acting on behalf of the

Employer.

Z13.4 The Employer does not waive its rights provided for in section 30 (7) of Act , or any

replacement section dealing with the same subject matter.

Z13.5 The protection afforded by the provisions hereof shall be in effect until the KNPS is

decommissioned.

Z14 Asbestos

For the purposes of this Z-clause, the following definitions apply:

AAIA means approved asbestos inspection authority.

ACM means asbestos containing materials.

AL means action level, i.e. a level of 50% of the OEL, i.e. 0.1 regulated asbestos

fibres per ml of air measured over a 4 hour period. The value at which proactive

actions is required in order to control asbestos exposure to prevent exceeding the

Oel.

Ambient Air means breathable air in area of work with specific reference to breathing zone,

which is defined to be a virtual area within a radius of approximately 30cm from the

nose inlet.

Compliance means compliance sampling used to assess whether or not the personal exposure

Monitoring of workers to regulated asbestos fibres is in compliance with the Standard’s

requirements for safe processing, handling, storing, disposal and phase-out of

asbestos and asbestos containing material, equipment and articles.

OEL means occupational exposure limit.

Parallel means measurements performed in parallel, yet separately, to existing

Measurements measurements to verify validity of results.

Safe Levels means airborne asbestos exposure levels conforming to the Standard’s

requirements for safe processing, handling, storing, disposal and phase-out of

asbestos and asbestos containing material, equipment and articles.

Standard means the Employer’s Asbestos Standard 32-303: Requirements for Safe

Processing, Handling, Storing, Disposal and Phase-out of Asbestos and Asbestos

Containing Material, Equipment and Articles.

SANAS means the South African National Accreditation System.

TWA means the average exposure, within a given workplace, to airborne asbestos

fibres, normalised to the baseline of a 4 hour continuous period, also applicable to

short term exposures, i.e. 10-minute TWA.

Z14.1 The Employer ensures that the Ambient Air in the area where the Consultant will Provide the

Services conforms to the acceptable prescribed South African standard for asbestos, as per

the regulations published in GNR February 2002, under the Occupational Health

and Safety Act, 1993 (Act ) (“Asbestos Regulations”). The OEL for asbestos is 0.2

regulated asbestos fibres per millilitre of air as a 4-hour TWA, averaged over any continuous

PART C2: PRICING DATA PAGE xv C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Provision of debt management services in northwest & northern cape operating unit over a period of

3 years on an as-and-when required basis.

period of four hours, and the short term exposure limit of 0.6 regulated asbestos fibres per

millilitre of air as a 10-minute TWA, averaged over any 10 minutes, measured in accordance

with HSG248 and monitored according to HSG173 and OESSM.

Z14.2 Upon written request by the Consultant, the Employer certifies that these conditions prevail.

All measurements and reporting are effected by an independent, competent, and certified

occupational hygiene inspection body, i.e. a SANAS accredited and Department of

Employment and Labour approved AAIA. The Consultant may perform Parallel Measurements

and related control measures at the Consultant’s expense. For the purposes of compliance

the results generated from Parallel Measurements are evaluated only against South African

statutory limits as detailed in clause Z14.1. Control measures conform to the requirements

stipulated in the AAIA-approved asbestos work plan.

Z14.3 The Employer manages asbestos and ACM according to the Standard.

Z14.4 In the event that any asbestos is identified while Providing the Services, a risk assessment is

conducted and if so required, with reference to possible exposure to an airborne concentration

of above the AL for asbestos, immediate control measures are implemented and relevant air

monitoring conducted in order to declare the area safe.

Z14.5 The Consultant’s personnel are entitled to stop working and leave the contaminated area

forthwith until such time that the area of concern is declared safe by either Compliance

Monitoring or an AAIA approved control measure intervention, for example, per the

emergency asbestos work plan, if applicable.

Z14.6 The Consultant continues to Provide the Services, without additional control measures

presented, on presentation of Safe Levels. The contractually agreed dates to Provide the

Services, including the Completion Date, are adjusted accordingly. The contractually agreed

dates are extended by the notification periods required by regulations 3 and 21 of the

Asbestos Regulations, 2001.

Z14.7 Any removal and disposal of asbestos, asbestos containing materials and waste, is done by a

registered asbestos contractor, instructed by the Employer at the Employer’s expense, and

conducted in line with South African legislation.

C1.2 Contract Data

Part two - Data provided by the Consultant

Clause Statement Data

10.1 The Consultant is (Name):

Address

Tel No.

Fax No.

22.1 The key people are:

1 Name:

Job:

Responsibilities:

PART C2: PRICING DATA PAGE xvi C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Provision of debt management services in northwest & northern cape operating unit over a period of

3 years on an as-and-when required basis.

of Deviations (if any), contact the Employer’s agent (whose details are given in the Contract Data) to arrange

the delivery of any securities, bonds, guarantees, proof of insurance and any other documentation to be

provided in terms of the conditions of contract identified in the Contract Data at, or just after, the date this

agreement comes into effect. Failure to fulfil any of these obligations in accordance with those terms shall

constitute a repudiation of this agreement.

clauses and the clauses for main Option

G: Term contract

dispute resolution Option W1: Dispute resolution procedure

and secondary Options

X1: Price adjustment for inflation

X2 Changes in the law

X7: Delay damages

X10 Employer’s Agent

X11: Termination by the Employer

X18: Limitation of liability

Z: Additional conditions of contract

of the NEC3 Professional Services

Contract (April 2013)1

10.1 The Employer is (Name): Mpho Mosiatlhaga

Address Third Floor, Letsatsi Building, 80 Bultfontein

road, Kimberley, 8301

Tel No. 053 830 5655

Email [email protected]

11.2(9) The services are Provision of Debt Management services in

no rate is quoted for the currency in question

then the rate for United States Dollars, and if no

such rate appears in The Wall Street Journal

then the rate as quoted by the Reuters Monitor

Money Rates Service (or such service as may

replace the Reuters Monitor Money Rates

Service) on the due date for the payment in

question, adjusted mutatis mutandis every 6

months thereafter and as certified, in the event

of any dispute, by any manager employed in the

foreign exchange department of The Standard

section of the core clauses and terms in italics

used in this section are identified elsewhere in

this Contract Data.

82.1 The Consultant’s total liability to the The total of the Prices

dispute to him. (see www.ice-sa.org.za). If the

X2.1 The law of the project is South African Law

X4 Parent company guarantee There is no reference to Contract Data in this

X10 The Employer’s Agent

X10.1 The Employer’s Agent is

Name: Martina Mamabolo

Address Brits Hub,67 Ludorf street, Brits,0250

The authority of the Employer’s Agent is To carry out all the actions of the Employer in

this contract.

X11 Termination by the Employer Reference to be made to the NEC Professional

Services Contract 3rd edition, June 2005

X18 Limitation of liability

X18.1 The Consultant’s liability to the Employer R0.00 (Zero Rand)

for indirect or consequential loss is limited

to:

X18.2 The Consultant’s liability to the Employer The total of the Prices

for Defects that are not found until after

the defects date is limited to:

X18.3 The end of liability date is five years after Completion of the whole of the

services/task order.

Z3.2 The Consultant is required to submit an updated verification certificate and necessary

supporting documentation confirming the change in his B-BBEE status to the Employer within

thirty days of the notification or as otherwise instructed by the Employer.

Z3.3 Where, as a result, the Consultant’s B-BBEE status has decreased since the Contract Date the

Employer may either re-negotiate this contract or alternatively, terminate the Consultant’s

obligation to Provide the Services.

Z3.4 Failure by the Consultant to notify the Employer of a change in its B-BBEE status may

constitute a reason for termination. If the Employer terminates in terms of this clause, the

procedures on termination are those stated in core clause 91. The payment on termination

includes a deduction of the forecast of the additional cost to the Employer of completing the

whole of the services in addition to the amounts due in terms of core clause 92.1.

Z4 Confidentiality

Z4.1 The Consultant does not disclose or make any information arising from or in connection with this

contract available to Others. This undertaking does not, however, apply to information which at

the time of disclosure or thereafter, without default on the part of the Consultant, enters the public

domain or to information which was already in the possession of the Consultant at the time of

disclosure (evidenced by written records in existence at that time). Should the Consultant

disclose information to Others in terms of clause 23.1, the Consultant ensures that the provisions

of this clause are complied with by the recipient.

Z4.2 If the Consultant is uncertain about whether any such information is confidential, it is to be

regarded as such until notified otherwise by the Employer.

Z4.3 In the event that the Consultant is, at any time, required by law to disclose any such information

which is required to be kept confidential, the Consultant, to the extent permitted by law prior to

disclosure, notifies the Employer so that an appropriate protection order and/or any other action

can be taken if possible, prior to any disclosure. In the event that such protective order is not, or

cannot, be obtained, then the Consultant may disclose that portion of the information which it is

required to be disclosed by law and uses reasonable efforts to obtain assurances that

confidential treatment will be afforded to the information so disclosed.

Z4.4 The taking of images (whether photographs, video footage or otherwise) of the Employer’s

project works or any portion thereof, in the course of Providing the Services and after

estoppel unless the Parties agree otherwise and confirm such agreement in writing.

Z6 Provision of a Tax Invoice. Add to core clause 51

Z6.1 The Consultant (if registered in South Africa in terms of the companies Act) is required to comply

with the requirements of the Value Added Tax Act, no (as amended) and to include

the Employer’s VAT number 4740101508 on each invoice he submits for payment.

Z7 Notifying compensation events

Z7.1 Delete from the last sentence in core clause 61.3, “unless the Employer should have notified the

event to the Consultant but did not”.

Z8 Employer’s limitation of liability

Z8.1 The Employer’s liability to the Consultant for the Consultant’s indirect or consequential loss is

limited to R0.00 (zero Rand)

Termination: Add to core clause 90.1, at the second main bullet point, fourth sub-bullet

Z9

point, after the words "against it":

Z9.1 or had a business rescue order granted against it.

Z10 Delay damages: Addition to secondary Option X7 Delay damages (if applicable in this

contract)

Z10.1 If the Consultant’s payment of delay damages reaches the limits stated in this Contract Data for

Option X7 or Options X5 and X7 used together, the Employer may terminate the Consultant’s

obligation to Provide the Services.

Z10.2 If the Employer terminates in terms of this clause, the procedures on termination are those stated

in core clause 91. The payment on termination includes a deduction of the forecast of the

additional cost to the Employer of completing the whole of the services in addition to the amounts

due in terms of core clause 92.1.

Z11 Ethics

appropriate action to prevent or remedy the situation, without limiting any other rights or

remedies the Employer has. It is not required that the Committing Party had to have been

found guilty, in court or in any other similar process, of such Prohibited Action before the

Employer can terminate the Consultant’s obligation to Provide the Services for this reason.

Z11.3 If the Employer terminates the Consultant’s obligation to Provide the Services for this reason,

the amounts due on termination are those intended in core clauses 92.1 and 92.2.

Z11.4 A Committing Party co-operates fully with any investigation pursuant to alleged Prohibited

Z12 Insurance

Z12.1 Replace core clause 81 with the following:

81.1 When requested by a Party, the other Party provides certificates from his insurer or broker stating

that the insurances required by this contract are in force.

81.2 The Consultant provides the insurances stated in the Insurance Table A from the starting date

until the earlier of Completion and the date of the termination certificate.

whole of the

services or earlier

termination

property resulting from an action or failure where not covered by the

to take action by the Consultant Employer’s insurance

The Employer’s policy

deductible, as at Contract

the Employer’s insurance

employees of the Consultant arising out the applicable law

of and in the course of their employment

in connection with this contract

81.3 The Employer provides the insurances stated in the Insurance Table B.

Transportation (Marine) Per the insurance policy document

Z13 Nuclear Liability

Z13.1 The Employer is the operator of the Koeberg Nuclear Power Station (KNPS), a nuclear

installation, as designated by the National Nuclear Regulator of the Republic of South Africa,

and is the holder of a nuclear licence in respect of the KNPS.

Z13.2 The Employer is solely responsible for and indemnifies the Consultant or any other person

against any and all liabilities which the Consultant or any person may incur arising out of or

resulting from nuclear damage, as defined in Act , save to the extent that any

liabilities are incurred due to the unlawful intent of the Consultant or any other person or the

presence of the Consultant or that person or any property of the Consultant or such person at

or in the KNPS or on the KNPS site, without the permission of the Employer or of a person

acting on behalf of the Employer.

PART C2: PRICING DATA PAGE xiv C2 PSC3 COVER

ESKOM HOLDINGS SOC Ltd CONTRACT NO. _________

Z13.3 Subject to clause Z13.4 below, the Employer waives all rights of recourse, arising from the

aforesaid, save to the extent that any claims arise or liability is incurred due or attributable to

the unlawful intent of the Consultant or any other person, or the presence of the Consultant or

that person or any property of the Consultant or such person at or in the KNPS or on the

• Have an effective Customer relationship management.
• Produce performance reports timeously and client to have easy access to online reports

promptly.

• Write off management, i.e. recommend accounts for write off three months after hand over

date if tracing or recovery is no longer feasible.

• Ensure that customers make all payments directly into an Eskom bank account.
• Maintain confidentiality of Eskom and Municipality’s information by ensuring that it is only

used for Eskom benefits.

• For all accounts, commission to be based on recoveries only.

The insurance provided by the Employer, is addressed under the contract data by the Employer under Z13

"Insurance provided by the Employer".

http://www.eskom.co.za/Tenders/InsurancePoliciesProcedures/Pages/EIMS_Policies_

From_1_April_2014_To_31_March_2015.aspxQuality management

CIDB Skills Development: Not specified further.

where possible, the service provider and Eskom to have dual viewing functionality).

Section 1: Specific Goals

A maximum of 10/20 points may be awarded to a tenderer for the specific goal specified for the tender.

The points scored for the specific goal must be added to the points scored for price and the total must be

Policy Framework Act, the contract must be awarded to the tenderer scoring the highest points.

Number of points Number of points B-BBEE Status Level of

Contributor (90/10 system) (80/20 system)

NB: The following documents are required to claim preference points,

Tenderer failing to provide documentation for the allocation of preference points will not be

• May only score point out of 90/80 for price
• Scores 0 points out of 10/20 for specific goals

40.2 The quality policy statement and quality