What the tender required and what the award supports
Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.
Summary
The office of the pension funds adjudicator (opfa) requires a 24-month contract for maintenance and support of its invgate itsm solution, including 11 concurrent user licences, monthly patching, incident and problem management, security, monitoring, disaster recovery support, and 200 hours of ad-hoc enhancements. The successful bidder must be an accredited invgate partner with proven local support capability. The most consequential consideration is that bidders must provide verifiable evidence of at least two similar invgate implementations in the last three years, or the bid will be disqualified.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
RFQRequest for quotation- Support and Maintenance -ITSM Solution (Invgate).pdfReview complete
Description
Award analysis coverage
0 of 1 source documents fully reviewed. Unstated details are identified only after complete source review.
technical scope
32 sourced criteria
financial capacity
16 sourced criteria
pricing
6 sourced criteria
compliance returnables
21 sourced criteria
evaluation
11 sourced criteria
experience
9 sourced criteria
personnel
Source analysis requires completion or review
equipment capacity
1 sourced criteria
delivery contract
6 sourced criteria
equity registrations
7 sourced criteria
What the buyer was looking for
1Inferred operational need
Closing: 23 October 2026 at 16:00, submitted electronically only to [email protected].
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
The OPFA requires maintenance and support for its InvGate ITSM solution, including licensing and ad-hoc enhancements, for 24 months. The solution supports incident, service request, change, asset/CMDB, reporting, and SLA management. The contract covers Development, Testing, Production, and DR environments, excluding Windows/SQL environments and hosting, data migration, and Windows/SQL/SharePoint licensing.
Important Dates
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Closing date: 23 October 2026 at 16:00
Contact Information
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Submission method: electronic only — email the quotation and all supporting documents to [email protected].
Closing time: 16:00 on 23 October 2026. Late bids will not be accepted.
Bids must be submitted on the official forms provided (not re-typed) and in the prescribed manner.
Returnable forms and documents:
SBD 1 (Invitation to Bid): signed as the offer cover page.
SBD 4 (Bidder's Disclosure): declares whether any director, shareholder, or controlling person is employed by the state or connected to anyone at the OPFA; false disclosure disqualifies the bid.
SBD 6.1 (Preference Points Claim): claims preference points for specific goals; evidence must be submitted with the bid.
SBD 7 (Contract Form): the successful bidder must complete and sign this.
Proof of authority to sign (e.g., company resolution).
SARS Tax Compliance Status PIN or CSD number.
B-BBEE certificate or sworn affidavit (for EMEs/QSEs) to claim preference points.
Proof of InvGate accreditation/partnership.
Reference letters and CVs as required.
Disqualification risks:
Failure to submit any mandatory requirement or evidence.
Bids from persons in the service of the state, or companies with directors who are.
Bids from entities listed on the Register for Tender Defaulters or the List of Restricted Suppliers.
Evaluation Criteria
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
No points are awarded for specific goals without supporting evidence.
The OPFA will verify CSD reports during evaluation; bidders must ensure their CSD information is current and correct.
Bidders must be registered on the Central Supplier Database (CSD) — unregistered suppliers will not be awarded the bid.
Technical Specifications
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
The Office of the Pension Funds Adjudicator (OPFA) requires maintenance and support for its InvGate ITSM solution for 24 months.
Scope includes:
Maintenance and support of the InvGate ITSM environment (Development, Testing, Production, and Disaster Recovery), excluding Windows and SQL environments which are supported internally.
Software updates (patching) at least once a month during maintenance weekends, or as required for urgent business needs.
Incident and problem management (break-fix services), including liaison with the OEM.
Service requests: minor updates to existing modules and functionality.
Security management of all environments.
Monitoring for performance and availability.
Keeping documentation up to date.
Disaster recovery and IT continuity: participate in pre and actual DR tests, update the DR manual, and assist in restoring services at the DR site.
Monthly reporting and attendance at meetings (weekly, biweekly, or monthly) as agreed.
Licensing:
Supply 11 concurrent InvGate licences for 24 months.
Licences must cover Production, Development, Testing, and Disaster Recovery environments.
All licences must be procured in the name of the OPFA.
Ad-hoc enhancements:
Provision of 200 hours for ad-hoc enhancement services, initiated by the OPFA.
The service provider is not entitled to use these hours; payment is prorated based on hours used.
The 200 hours may be used at any time during the 24-month contract.
Exclusions:
Hosting services, data migration, Windows/SQL/SharePoint licensing, and SQL environment maintenance.
The OPFA provides all on-premises ICT infrastructure, including Microsoft base OS licences; the bidder must specify server, storage, and Hyper-V requirements during planning.
Methodology
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
The bidder must provide a support model, escalation procedures, support hours, and response times to demonstrate ability to meet SLA levels.
Experience & Qualifications
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
Bidder must be an accredited InvGate ITSM Partner.
Must have proven experience in at least two organisations in the last three years with similar InvGate ITSM implementation/support.
Must provide verifiable reference letters with organisation name, contact person, telephone, contract duration, and nature of activities.
Must provide at least two CVs of technical support staff with minimum two years' InvGate ITSM experience.
Quality Management
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
Minimum service requirements include regular software updates (patching) at least monthly, incident and problem management, service requests, security management, monitoring, documentation upkeep, disaster recovery participation, and monthly reporting.
SLA targets and penalties apply as per the SLA table.
Pricing Schedule
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
Pricing schedule items:
2 Years Maintenance and Support (monthly payments) — scope 4.1, duration 24 months.
Licensing (24 months) — scope 4.2, once-off.
Ad-hoc Enhancements services (200 hours) — scope 4.3, as and when agreed.
Provide totals excl VAT, VAT, and incl VAT.
Financial Requirements
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Pricing schedule (excl VAT):
Item 1: 2 Years Maintenance and Support — monthly payments, duration 24 months.
Item 2: Licensing (24 months) — once-off.
Item 3: Ad-hoc Enhancements services (200 hours) — as and when agreed.
Total excl VAT, VAT, and Total inc VAT must be provided.
Service requests: 8 hours respond, 16 hours repair, 95% target, penalty 3% of monthly invoice.
Problem Management: 40 hours repair, 90% target, penalty 3% of monthly invoice.
Problem Management (Root Cause Analysis Report): 40 hours repair, 100% target, penalty 3% of monthly invoice.
Reports: as per agreed reporting dates, 100% target, penalty 5% of monthly invoice.
Invoices are approved only after milestones are reached and milestone reports accepted.
Penalties are deducted from the next invoice; no service credits are accrued for early completion.
No penalty applies for delays outside the bidder's scope.
Compliance Requirements
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Mandatory requirements (failure to submit evidence leads to disqualification):
Accredited InvGate ITSM Partner — proof of accreditation/partnership required.
Proven experience implementing, maintaining, and supporting InvGate ITSM in at least two organisations in the last three years with similar requirements — verifiable reference letters required, including organisation name, contact person, telephone, contract duration, and nature of activities.
At least two CVs of technical support team members with a minimum of two years' experience configuring, implementing, maintaining, and supporting InvGate ITSM.
Local presence in South Africa and ability to provide post-implementation support per the SLA — submit support model, escalation procedures, support hours, and response times.
CSD registration is mandatory.
SARS Tax Compliance Status PIN or CSD number required; for consortia/JVs/sub-contractors, each party must submit its own.
B-BBEE: a valid certificate or sworn affidavit (for EMEs/QSEs) must be submitted to claim preference points.
Bidders must not be persons in the service of the state, nor companies with directors who are.
POPIA compliance: bidders consent to OPFA processing their personal information for evaluation; must maintain security measures and notify of breaches.
Contractual Terms
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
Contract duration: 24 months.
SLA penalties as per the SLA table (see financialRequirements).
Invoices approved only after milestones reached and reports accepted.
Penalties deducted from next invoice; no service credits for early completion.
No penalty for delays outside bidder's scope.
POPIA obligations: both parties must comply with POPIA, protect personal information, notify of breaches, and not transfer PI outside South Africa without consent.
Requirements
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf (RFQ)
Mandatory requirements (disqualification if not met):
Accredited InvGate ITSM Partner with proof.
Proven experience in at least two organisations in the last three years with similar requirements.
At least two CVs of technical support staff with minimum two years' InvGate experience.
Local presence in South Africa and ability to provide post-implementation support per SLA, with details of support model, escalation, support hours, and response times.
Section
Source: Request for quotation- Support and Maintenance -ITSM Solution (Invgate).pdf
80/20 preference point system: 80 points for price, 20 points for specific goals (ownership by black people, black women, people with disabilities, youth, and EME/QSE status). Evidence required for each goal; no points without evidence. CSD registration mandatory.
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
2Mandatory requirement
Mandatory: bidder must be an accredited InvGate ITSM Partner and provide proof of accreditation.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
3Mandatory requirement
Mandatory: at least two verifiable reference letters for InvGate ITSM implementations in the last three years, including organisation name, contact person, telephone, contract duration, and nature of activities.
Threshold: at least two verifiable reference letters for InvGate ITSM implementa
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
4Mandatory requirement
Mandatory: local presence in South Africa with a support model, escalation procedures, support hours, and response times.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
5Inferred operational need
The OPFA requires maintenance and support for its InvGate ITSM solution, including licensing and ad-hoc enhancements, for 24 months. The solution supports incident, service request, change, asset/CMDB, reporting, and SLA management. The contract covers Development, Testing, Production, and DR environments, excluding Windows/SQL environments and hosting, data migration, and Windows/SQL/SharePoint licensing.
Threshold: 24 months
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
6Inferred operational need
Minimum service requirements include regular software updates (patching) at least monthly, incident and problem management, service requests, security management, monitoring, documentation upkeep, disaster recovery participation, and monthly reporting.
Threshold: Minimum service requirements include regular software updates (patch
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
11Inferred operational need
Local presence in South Africa and ability to provide post-implementation support per SLA, with details of support model, escalation, support hours, and response times.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
16Inferred operational need
Maintenance and support of the InvGate ITSM environment (Development, Testing, Production, and Disaster Recovery), excluding Windows and SQL environments which are supported internally.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
55Mandatory requirement
Bidders must be registered on the Central Supplier Database (CSD) and provide a SARS Tax Compliance Status PIN or CSD number; unregistered suppliers will not be awarded.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
56Inferred operational need
Submission method: electronic only — email the quotation and all supporting documents to [email protected].
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
61Inferred operational need
SBD 4 (Bidder's Disclosure): declares whether any director, shareholder, or controlling person is employed by the state or connected to anyone at the OPFA; false disclosure disqualifies the bid.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
72Inferred operational need
Local presence in South Africa and ability to provide post-implementation support per the SLA — submit support model, escalation procedures, support hours, and response times.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
76Inferred operational need
Evaluation: 80/20 preference point system — 80 points for price, 20 for specific goals (ownership by black people, black women, people with disabilities, youth, and EME/QSE status); evidence required for each claim.
Threshold: 80 points
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
77Mandatory requirementConflicting classification
80/20 preference point system: 80 points for price, 20 points for specific goals (ownership by black people, black women, people with disabilities, youth, and EME/QSE status). Evidence required for each goal; no points without evidence. CSD registration mandatory.
Threshold: 80 points
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
86Mandatory requirement
POPIA compliance: bidders consent to OPFA processing their personal information for evaluation; must maintain security measures and notify of breaches.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
94Inferred operational need
Proven experience implementing, maintaining, and supporting InvGate ITSM in at least two organisations in the last three years with similar requirements — verifiable reference letters required, including organisation name, contact person, telephone, contract duration, and nature of activities.
Threshold: at least two organisations in the last three years with similar requi
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
95Inferred operational need
At least two CVs of technical support team members with a minimum of two years' experience configuring, implementing, maintaining, and supporting InvGate ITSM.
Threshold: At least two CVs of technical support team members with a minimum of
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for COLUMBUS CONSULTING.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
96Mandatory requirement
The OPFA provides all on-premises ICT infrastructure, including Microsoft base OS licences; the bidder must specify server, storage, and Hyper-V requirements during planning.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
101Mandatory requirement
POPIA obligations: both parties must comply with POPIA, protect personal information, notify of breaches, and not transfer PI outside South Africa without consent.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
The linked award records COLUMBUS CONSULTING as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
APPOINTMENT OF THE SERVICE PROVIDER FOR PROVISION OF HYGIENE CARE SERVICES FOR 2 YEARS (24 MONTHS) AT THE NATIONAL RESEARCH FOUNDATION PREMISES IN PRETORIA, BRUMMERIANRF/ CORP EM 65 /2025-26