The trans-caledon tunnel authority (tcta) is seeking a professional service provider to establish and manage an independent, confidential anti-fraud and ethics toll-free hotline for a 36-month period. The service aims to encourage whistleblowing in line with the protected disclosure act, providing a secure platform for reporting fraud and ethics concerns, with a case management system and multiple reporting channels. The contract will be awarded based on functionality (80 points) and price/specific goals (20 points), with a minimum of 50 functionality points required to proceed.
Key Requirements
Submit proposals via email to [email protected] by 4 August 2026, 11:00 AM. Late submissions will not be accepted.
Provide a 24/7/365 toll-free hotline supporting all 11 official South African languages, with anonymous reporting and a case management system (CMS) compliant with PoPIA and PDA.
Demonstrate at least 3 years' experience in anti-fraud hotline services (not call centre) with a minimum of 3 signed reference letters from the past 5 years.
Submit CVs for three key personnel: Team Leader, Senior Manager/Manager, and Key Accounts Manager, each with at least 3 years' relevant experience.
Complete and submit all mandatory returnables: SBD1, SBD4, SBD6.1, CSD registration report, pricing schedule, and ACFE (or equivalent) certificate. Failure to do so will result in disqualification.
Achieve a minimum of 50 out of 80 points in the functionality evaluation to qualify for price and specific goals evaluation.
Provide a pricing schedule for the 3-year contract, including set-up fees, annual retainer, awareness materials, training, and surveys, with prices firm and including VAT at 15%.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
Procurement Rules & Compliance ContextThis tender may be governed by South African public procurement rules covering fairness, transparency, preferential procurement, anti-corruption, administrative justice and access to information.
9 rules
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
Core procurement rules
These rules commonly apply to South African public-sector procurement.
7
Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
high
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Constitution of the Republic of South Africa, 1996 – Section 217
Act 108 of 1996 (s217)
high
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
The Trans-Caledon Tunnel Authority (TCTA) is seeking a professional service provider to establish and manage a 24/7/365 Anti-Fraud and Ethics Toll-Free Hotline for a 36-month period. The service must include a secure Case Management System (CMS), multiple reporting channels (phone, SMS, email, online), promotional materials, training, surveys, and quarterly newsletters. The provider must be operationally independent, ensure whistleblower anonymity, and comply with South African data protection laws.
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Based on 19 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
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Document read
Compliance review
Bid-ready summary
Purpose: Appoint an independent service provider to operate a confidential whistleblowing hotline, promoting ethical conduct and protecting whistleblowers in line with the Protected Disclosure Act and TCTA policy.
Core Objective: Provide a secure platform and case management system enabling stakeholders to report fraud and ethics concerns anonymously.
Two-stage evaluation: functionality (80 points) then price and specific goals (20 points).
Stage 1 – Functionality (minimum 50 out of 80 points to qualify):
Core Team Composition (45 points total):
Team Leader: 15 points – 3 years' experience in Fraud Risk Management, Forensic Investigation, or Ethics Management = 10 points; 5+ years = 15 points; less than 3 years = 0 points.
Senior Manager/Manager: 15 points – same scoring as above.
Key Accounts Manager: 15 points – 3 years' Anti-Fraud Hotline Call Centre Management = 10 points; 5+ years = 15 points; less than 3 years = 0 points.
Company Experience (35 points):
Less than 3 signed reference letters = disqualification.
3 reference letters = 20 points; 4-5 = 30 points; 5 or more = 35 points.
Bidders scoring below 50 points are disqualified.
Stage 2 – Price and Specific Goals (100 points total):
Purpose: Provide an independent, confidential Anti-Fraud and Ethics Toll-free Hotline to encourage whistleblowing in line with the Protected Disclosure Act and TCTA policy.
Core Service Requirements:
24/7/365 toll-free hotline for reporting fraud and ethics cases.
Callers may remain anonymous; support all 11 official South African languages.
Calls handled by an operator who transcribes information, allocates a unique reference number, and distinguishes between fraud and ethics allegations.
Multiple Reporting Channels: Toll-free number, SMS, freepost, dedicated secure email addresses (e.g., TCTAFraud@... and TCTAEthics@...), online reporting, and live chat.
Platform & System:
Case Management System (CMS) with password-protected login for designated TCTA official(s) to view case status and reports.
CMS must comply with PoPIA and PDA.
Browser compatibility: Microsoft Edge and Google Chrome (or equivalent).
Generate separate monthly detailed and summary reports for fraud and ethics matters.
Additional Deliverables:
Supply and renew promotional awareness posters (10 x A3 and 10 x A4 laminated, content renewed annually).
Conduct annual web-based Fraud and Ethics survey (first by 31 March 2027).
Provide quarterly Fraud Risk Management training and awareness sessions.
Compile and distribute quarterly electronic newsletter on anti-fraud and ethics topics.
Technical & Security:
Data stored on hardened, encrypted servers within South Africa, complying with PoPIA and King IV.
Ensure caller anonymity; no line identification or IP address capture.
Record and store all calls for at least 3 years or duration of investigation/legal proceedings, per National Archives Act.
Robust Disaster Recovery and Continuity Plan.
Physical hotline location undisclosed with biometric access.
Operational Independence: Service provider must be independent from TCTA management, with no conflict of interest, and maintain strict confidentiality.
Provide a platform with a Case Management System (CMS) that allows designated TCTA officials independent, password-protected access to view case status reports and other functionalities as required.
Ensure CMS complies with PoPIA and PDA.
Provide multiple reporting channels: toll-free, SMS, freepost, email, online, live chat.
Generate monthly detailed and summary reports for fraud and ethics matters.
Company Experience: Must demonstrate a track record of providing and managing an Anti-Fraud Hotline (not a call centre) in either private or public sector. Prove with at least three signed reference letters from the past five years or by completing Form A with at least three projects.
Personnel Experience: Submit detailed CVs for three core team members only:
Team Leader: Minimum 3 years in Fraud Risk Management, Forensic Investigation, or Ethics Management.
Senior Manager/Manager: Minimum 3 years in the same fields.
Key Accounts Manager: Minimum 3 years in Anti-Fraud Hotline Call Centre Management.
SARS Tax Compliance Status PIN or printed TCS certificate; if no PIN but registered on CSD, provide CSD number. Foreign suppliers must complete the questionnaire in SBD1.
Fully completed and signed SBD1, SBD 4, and SBD 6.1.
Corporate or individual certificate/membership from ACFE (or equivalent).
B-bbee:
Submit valid B-BBEE Certificate from SANAS-accredited agency OR Sworn Affidavit for EME/QSE (Annexure E or F).
Sworn Affidavit must comply with Annexure A requirements (e.g., correct deponent details, revenue declaration, commissioner of oaths).
B-BBEE points awarded per status level; non-compliance scores 0 but does not disqualify.
General compliance:
Bidders must not be persons in the service of the state.
Cnr Olievenhoutbosch and, Byls Bridge Office Park, Jean Ave, Doringkloof, Centurion, 0062, South Africa
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Last checked
02 Aug 2026
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Enhanced
Data conflicts
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