Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Bid(Open-Tender)
Delivery Location
2nd Grober Avenue - Groblersdal - Groblersdal - 0470
Organization Type
GOVERNMENT
Published
16 Apr 2026
OCDS Reference
ocds-9t57fa-153647
Elias motsoaledi local municipality seeks a supplier to provide comprehensive voip softphone and desk phone support, including implementation, training, and maintenance, for a 36-month period. This tender is open to all eligible bidders under a request for bid (open-tender) process.
Submit all returnable documents as specified in the tender notice. Provide full VoIP, calling, and messaging support for softphone and desk phone systems. Include implementation, training, and ongoing maintenance in the proposal. Ensure compliance with all administrative and support activity requirements. Bid must align with the 36-month service duration. Follow the open-tender submission process as outlined. Meet the closing date of 22 May 2026 at 11:00 AM UTC.
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Date & Time
Friday, 22 May 2026 - 11:00
Venue
null
Important: Attendance at this briefing session is mandatory. Bids from suppliers who do not attend may be disqualified.
Categories
Request for Bid(Open-Tender)
2nd Grober Avenue - Groblersdal - Groblersdal - 0470
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Recommended Certifications
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AI Document Analysis Stages
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Documents being finalised: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdf, Public Notice - Scam Alert (1).pdf. You don’t need to refresh — this page will pick up the updated review automatically.
16 Apr
2026
Tender Published
Tender was published
22 May
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
Public Notice - Scam Alert (1).pdf
EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdf
To download these documents and access AI-powered analysis, visit the main tender page.
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Median Estimate
R 783 916
Range
Based on 11 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
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Important Dates
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfClosing date: 22 May 2026 at 11h00. No site meeting or briefing dates specified.
Contact Information
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfBid procedure enquiries: H. Masemola, Manager: SCM, Tel: 013 262 3056, Email: [email protected]. Technical enquiries: K. Mashipa, Manager: ICT, Tel: 013 262 3056, Email: [email protected]. Submission address: Bid Box, Main Offices, 2nd Grobler Avenue, Elias Motsoaledi Local Municipality, Groblersdal, 0470. Postal address: P.O. Box 48, Groblersdal, 0470.
Submission Guidelines
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfSubmission method: Submit sealed bids in the tender box at Main Offices, 2nd Grobler Avenue, Elias Motsoaledi Local Municipality, Groblersdal, by 11h00 on 22 May 2026. Bids may also be submitted online via the e-Tender portal. Bids must be clearly marked with tender number, title, and closing date. Use only official bid documentation provided by the municipality. No mailed, faxed, or late bids accepted. Bid box hours: Monday-Thursday 07h30-16h30, Friday 07h30-13h30. Offers must remain valid for 90 days from closing date. Disqualification risks: Incorrect box, unmarked bids, unsigned/initialed alterations, bids not on official forms, or submission by state employees or their associates. Tender fee: R1000 if collected from municipality (free via e-Tender portal).
Evaluation Criteria
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfEvaluation stages: 1) Functionality (minimum 70 points required to proceed). 2) Price and preferential points (80/20 system). Technical evaluation criteria (100 points total, 70 minimum to qualify): Company Experience (50 points): 25 points per appointment letter for VoIP services for ≥200 users, 15 points for ≥100 users, 10 points for <100 users. Regulatory Compliance and Certifications (30 points): 30 points for valid ICASA ECS/ECNS license + ISO 27001 + POPIA compliance; 20 points for ECS/ECNS + either ISO 27001 or POPIA; 10 points for ECS + POPIA compliance. Project Team Experience (20 points): 20 points for CVs with 3-year ICT qualifications + 3-5 years experience; 10 points for 1-3 years experience. Phase 2: Price (80 points) + Specific Goals (20 points). Specific Goals: 10 points for 51% Black-owned companies; 10 points for locality (10 for Elias Motsoaledi LM, 6 for Sekhukhune DM, 4 for Limpopo, 2 for RSA).
Technical Specifications
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfScope: Turnkey VoIP solution (softphone and desk phone support) including implementation, training, support, and maintenance for 36 months. Key deliverables: Conduct assessment of current telephony environment; design scalable VoIP architecture; supply, configure, and install softphone applications and 230 desk phones + 5 cordless handsets; integrate existing 2 emergency and 1 direct line, plus add 1 new direct line; provide number porting; centralized telephone management system for 235 users with budget controls; switchboard facility with high-resolution display, BLF support, and call/message counts; configure call routing, auto-attendants, hunt groups, voicemail, call recording, and cell phone extension routing; ensure QoS for voice traffic; integrate with existing systems. Hardware/Software: Enterprise-grade desk phones, softphone licenses (desktop/mobile), centralized management software, new equipment with manufacturer warranties. Unified Communication Features: Voice calling (internal/external), instant messaging, presence, call forwarding/transfer, conference calling, directory services, collaboration tools, free internal calls between municipal offices. Training: Administrator and technical training for ICT personnel, user manuals, refresher sessions. Support/Maintenance: Proactive monitoring, preventative maintenance, system updates, faulty equipment replacement within agreed turnaround times. Security/Compliance: Encryption for voice/messaging, toll fraud/cyber threat protection, ICASA compliance, alignment with municipal ICT governance. Reliability: Minimum 99% uptime, disaster recovery support. Warranty: 12-month minimum (3 years preferred for critical equipment), facilitated claims/repairs at no cost. Performance Monitoring: Municipality reserves right to evaluate performance and conduct quality/compliance spot checks.
Financial Requirements
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfPricing: Submit detailed Bill of Quantities including once-off installation (softphone apps, desk phones, cordless handsets, user extensions, pin programming), per-user softphone licenses (with mobile app licensing, updates, patches), VoIP platform subscription, and usage-based call charges. Payment terms: Not specified. Bid validity: 90 days from closing date. Bonds/guarantees: Not explicitly stated. Financial capacity: Audited or independently reviewed annual financial statements required (audited if PI score >350, reviewed if <350).
Compliance Requirements
Source: EMLM_30_2026_PROVISION OF SOFTPHONE AND DESK PHONE SUPPORT.pdfMandatory documents: Fully completed and signed MBD Forms (1, 4, 5, 6.1, 8, 9) in black ink. CSD registration: Detailed (not summary) CSD registration report required; CSD number must be provided if no TCS certificate. Tax compliance: TCS certificate or PIN via e-filing (www.sars.gov.za); foreign suppliers must complete pre-award questionnaire. CIPC: Valid CIPC registration certificate and abridged annual returns (if in business >12 months). COIDA: Letter of good standing from Department of Labour or accredited company. Insurance: Professional Indemnity Insurance (minimum R2 million). Financial statements: Audited (if PI score >350) or independently reviewed (if <350) for past 3 years or since establishment. Company profile: Include client names, services provided, award amounts, contact persons/numbers. Municipal rates: Proof of no arrears (>90 days) for company and directors, or confirmation of no levies, or lease agreement + lessor’s municipal rates. Director IDs: Original certified copies (certification <6 months old). Joint ventures: Formal contract agreement + all above requirements for both entities. B-BBEE: Preference points for 51% Black-owned companies (10 points). Local content: Preference points for locality (10-2 points based on proximity to Elias Motsoaledi LM). Exclusions: No awards to state employees, their associates, or municipal advisors/consultants.
Submission Guidelines
Source: Public Notice - Scam Alert (1).pdfReturnable Documents: (specific documents not listed in the extracted text)
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
Elias Motsoaledi Local Municipality, South Africa
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
2
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
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