Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Information
Delivery Location
420 Witch Hazel Avenue - Centurion - Centurion - 0046
Organization Type
GOVERNMENT
Published
12 May 2026
OCDS Reference
ocds-9t57fa-155852
The road accident fund (raf) seeks proposals from oems or accredited partners for the continued provision of hosted telviva telephony, queuemetrics reporting, and call cabinet recording services to support its contact centre operations during a 12-month transition to an internal model. The solution must ensure uninterrupted voice services, reporting, and compliance while integrating with existing systems like dce CRM and nice wfm.
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Categories
Request for Information
420 Witch Hazel Avenue - Centurion - Centurion - 0046
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Recommended Certifications
Having these can improve your winning chances: IITPSA Membership, ISO 27001 (Information Security Management), ISO 20000 (IT Service Management), CISSP
AI Document Analysis Stages
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: RFI - Telviva QueueMetrics.pdf. You don’t need to refresh — this page will pick up the updated review automatically.
12 May
2026
Tender Published
Tender was published
19 May
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
RFI - Telviva QueueMetrics.pdf
To download these documents and access AI-powered analysis, visit the main tender page.
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Open Supplier Readiness HubMedian Estimate
R 4 508 696
Range
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Important Dates
Source: RFI - Telviva QueueMetrics.pdfClosing date: 19 May 2026 at 11:00 AM. All enquiries must be submitted in writing prior to this date.
Contact Information
Source: RFI - Telviva QueueMetrics.pdfEnquiries and submissions: Email [email protected], Attention: Demand Management. No phone or fax contacts provided.
Submission Guidelines
Source: RFI - Telviva QueueMetrics.pdfSubmit responses via email to [email protected] with the subject line referencing RAF/2026/00024 and addressed to Demand Management. Only the Original Equipment Manufacturer (OEM) or accredited partners/resellers of the OEM are eligible to respond. Written confirmation of OEM accreditation must be provided. All enquiries must be submitted in writing via email to [email protected], referencing specific paragraph numbers, prior to the submission deadline.
Evaluation Criteria
Source: RFI - Telviva QueueMetrics.pdfProposals will be evaluated based on the following mandatory components: hosted Telviva telephony and PBX capability; QueueMetrics reporting, dashboards, and wallboards; Call Cabinet recording, playback, and retention; licensing, maintenance, and support; managed connectivity and voice network; inbound/outbound contact centre services; IVR, routing, queues, and operational reporting; integration with DCE CRM, NICE WFM, and CallBi Speech Analytics; infrastructure hosting; business continuity and disaster recovery; migration and onboarding approach; SLAs and escalation processes; security, compliance, and access management. Bidders must indicate retention, storage, and compliance capabilities for call recordings, as well as dependencies or limitations for QueueMetrics and Call Cabinet. Support availability and SLA commitments must be clearly outlined.
Technical Specifications
Source: RFI - Telviva QueueMetrics.pdfMandatory scope includes: hosted Telviva telephony and PBX; QueueMetrics reporting, dashboards, and wallboards; Call Cabinet recording, playback, and retention; licensing, maintenance, and support; managed connectivity and voice network; inbound/outbound contact centre services; IVR, routing, queues, and operational reporting; integration with DCE CRM, NICE WFM, and CallBi Speech Analytics; infrastructure hosting; business continuity, failover, and disaster recovery; migration and onboarding approach; SLAs and escalation arrangements; security, compliance, and access management. The solution must integrate with the existing RAF Contact Centre ecosystem, support continuity of voice services, and retain historical recording access. Bidders must confirm if current RAF numbers and routing can be ported, provide onboarding timelines, and disclose dependencies or third-party requirements.
Financial Requirements
Source: RFI - Telviva QueueMetrics.pdfSubmit pricing using the provided schedule for: Telviva Telephony Licences; Telviva Telephony Maintenance & Support; QueueMetrics Reporting, Dashboards & Wallboards; Call Cabinet Recording, Playback & Retention Services; Voice Connectivity & SIP Services; Hosting & Infrastructure Services. Pricing must cover 130 users for a 12-month period. Include sub-total, VAT, and total amounts. Commercial and subscription models must be detailed.
Compliance Requirements
Source: RFI - Telviva QueueMetrics.pdfBidders must be registered on the National Treasury Central Supplier Database (CSD). Tax matters must be in order at submission. Companies or directors listed on the National Treasury register for Restricted Suppliers and/or Tender Defaulters will be disqualified. Only OEMs or accredited partners/resellers of the OEM are eligible; written proof of accreditation is required. Bidders must disclose bidding structure (individual, joint venture, consortium, or subcontractors) and provide full registration details (company name, registration number, VAT number, contact person, phone, email, postal, and physical address). Security, data protection, access control, and compliance approaches must be outlined.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
These rules are linked to the work category, industry, or regulated service area.
Act 88 of 1998
Relevant to public-sector ICT procurement and government technology acquisition routes.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Act 36 of 2005
Relevant to telecoms, network infrastructure, electronic communications services and connectivity tenders.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Act 25 of 2002
Relevant to electronic transactions, digital procurement channels, e-signatures and online service delivery.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Address
420 Witch Hazel Avenue - Centurion - Centurion - 0046
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Key Personnel
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