Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Information
Delivery Location
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
Organization Type
GOVERNMENT
Published
12 May 2026
OCDS Reference
ocds-9t57fa-155811
The road accident fund requires a callbi speech analytics service, including licensing, maintenance, support, hosting, and integration with the telviva telephony solution, to support continued contact centre operations for a period of 12 months.
CallBi Speech Analytics service, subscription licensing, maintenance, support, hosting, integration with Telviva Telephony Solution
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Categories
Request for Information
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: IITPSA Membership, ISO 27001 (Information Security Management), ISO 20000 (IT Service Management), CISSP
AI Document Analysis Stages
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: RFI - CALLBI Speech Analytics.pdf. You don’t need to refresh — this page will pick up the updated review automatically.
12 May
2026
Tender Published
Tender was published
19 May
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
RFI - CALLBI Speech Analytics.pdf
To download these documents and access AI-powered analysis, visit the main tender page.
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Important Dates
Source: RFI - CALLBI Speech Analytics.pdfThe closing date is 19 May 2026, and the closing time is 11:00am. There is no compulsory briefing session stated in the available document text.
Contact Information
Source: RFI - CALLBI Speech Analytics.pdfThe contact information for enquiries is [email protected], with attention to Demand Management. No phone number or physical address is stated in the available document text.
Submission Guidelines
Source: RFI - CALLBI Speech Analytics.pdfThe document states that responses must be emailed to [email protected], with attention to Demand Management. Bidders should prepare and submit the required documents, including confirmation of OEM or accredited partner/reseller status, documentary proof of accreditation, proposal, pricing, proposed team, implementation approach, integration approach, security and compliance approach, and client references. The RAF reserves the right to use the bidder's proposal in any other procurement method where required and may result in an award.
Evaluation Criteria
Source: RFI - CALLBI Speech Analytics.pdfThe document does not state the evaluation criteria. However, bidders are required to provide information and pricing for a CallBi Speech Analytics service that supports transcription, analytics, compliance monitoring, quality management, and operational insights from contact centre voice recordings.
Technical Specifications
Source: RFI - CALLBI Speech Analytics.pdfThe bidder is required to provide information and pricing for a CallBi Speech Analytics service that supports transcription, analytics, compliance monitoring, quality management, and operational insights from contact centre voice recordings. The service should include subscription licensing, maintenance, support, hosting, and integration with the Telviva Telephony Solution.
Financial Requirements
Source: RFI - CALLBI Speech Analytics.pdfThe document includes a pricing schedule with service descriptions, periods, and numbers of users. Bidders are required to provide pricing using the pricing schedule. However, the total cost and VAT are not stated in the available document text.
Compliance Requirements
Source: RFI - CALLBI Speech Analytics.pdfThe document states that the service provider must be an eligible, registered Service Provider in terms of the applicable laws of the Country and included in the National Treasury Central Supplier Database. Bidders must also have their tax matters in order when the proposals are submitted. Companies or Directors that are included on the National Treasury register for Restricted Suppliers and/or Tender Defaulters will be automatically disqualified from the process.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
These rules are linked to the work category, industry, or regulated service area.
Act 88 of 1998
Relevant to public-sector ICT procurement and government technology acquisition routes.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Act 36 of 2005
Relevant to telecoms, network infrastructure, electronic communications services and connectivity tenders.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Act 25 of 2002
Relevant to electronic transactions, digital procurement channels, e-signatures and online service delivery.
Relevant because this tender appears to involve telecommunications, networks, fibre, connectivity, or electronic communications.
Address
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Key Personnel
Median Estimate
R 3 935 264
Range
Based on 9 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
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