Development of comprehensive performance management policy and SOP for johannesburg water

• Closing date: 23 July 2026.
• Closing time: 16:00.
• Briefing session: Not applicable.
• RFQ validity period: 60 days from closing date.

• Briefing session: Not applicable.

• Supply Chain Management Contact: Tlangelani Nkuna – Tel: 011 688 1925, Email: [email protected].
• End User Department Contact: Thandi Langa – Tel: 011 688 1979, Email: [email protected].
• General enquiries: Johannesburg Water, Turbine Hall, 65 Ntemi Piliso Street, Newtown Marshalltown, Johannesburg 2107. Tel: +27(0)11 688 1400, Fax: +27(0)11 688 1528, Website: www.johannesburgwater.co.za.

• Submit your quotation via the e-Tender Portal at https://www.etenders.gov.za/.
• The closing date is 23 July 2026 at 16:00. Late submissions will not be accepted.
• Your quotation must be on your company letterhead and submitted as a PDF only (MS Word, Excel, or pictures are not allowed).
• Ensure your total quotation value includes all applicable taxes (VAT, PAYE, income tax, UIF, SDL). Failure to include taxes will lead to disqualification.
• You must provide the following compulsory returnable documents:

1. Original valid Tax Clearance Certificate or valid SARS PIN.
2. A valid B-BBEE certificate or sworn affidavit (non-compliant affidavit will score zero).
3. Municipal rates and taxes statement not older than 90 days in arrears.
4. Signed Declaration of Interest (MBD 4).
5. Declaration of Bidder’s past supply chain management practices (MBD 8).
6. Certificate of Independent Proposal Determination (MBD 9).
7. Proof of CSD registration / MAAA supplier number.
8. Preference points claim form (MBD 6.1).
9. Company registration documents with ID copies of directors/shareholders.

• Also submit:

• A copy of a valid lease agreement or municipal account statement not older than 3 months.
• A joint venture agreement (if applicable), properly signed by all parties.
• All attached MBD forms must be duly completed and signed.

• Quotations without required brand names (where applicable) will not be accepted.
• Acceptance is subject to Johannesburg Water’s Supply Chain Policy.

SUBMISSION OF QUOTATIONS: SUBMISSIONS MUST BE MADE ON THE E-TENDER PORTAL (https://www.etenders.gov.za/)

• Purpose: To review the current Performance Management Policy and Moderation processes and develop a comprehensive Policy and SOP.
• Scope of work:

• Conduct a diagnostic assessment of current policy, practices, moderation processes, tools, and templates against best practice.
• Develop a comprehensive, transparent, and defendable Performance Management Policy and SOP aligned with Johannesburg Water’s corporate governance, strategy, and best practice.
• Propose performance cascading guidelines from corporate to individual level aligned with SMART principles.
• Develop a Competency Framework for Management and Leadership levels, integrated into performance contracting and evaluation.
• Assess incorporation of “Living the Company Values and Ethical Standards” into performance processes.
• Identify areas for team performance management adoption.
• Recommend sustainable performance review processes, tools, and templates at corporate, departmental, and individual levels.
• Update performance moderation processes, tools, and templates.
• Ensure consistency and fairness in performance rating distribution (bell curve).
• Recommend integration of performance outcomes with rewards, recognition, employee development, and consequence management.

• Deliverables:

• Industry Benchmark Report with gaps and recommended interventions.
• Recommended Performance Management Policy and SOP.
• Recommended Competency Framework for Management and Leadership.
• Recommended Terms of Reference guidelines and tools/templates.
• Presentations to HR, Organised Labour, EXCO, HR and Ethics Committee, and Board of Directors.

• Technical expertise required (as per evaluation criteria).
• Regulatory knowledge: Understanding of South African legislation and frameworks.

• Proposed methodology should include:

• Performance cascading guidelines aligned with SMART principles.
• Development of a Competency Framework for Management and Leadership integrated into performance contracting.
• Incorporation of company values and ethical standards into performance processes.
• Adoption of team performance management where applicable.
• Sustainable performance review processes with appropriate tools and templates.
• Updated moderation processes aligned with new policy.
• Consistent and fair performance rating distribution (bell curve).
• Integration of performance outcomes with rewards, recognition, development, and consequence management.

• Company must have at least five (5) years’ experience in developing performance management processes.
• Provide a minimum of three (3) company reference letters for relevant work in the last five years, on letterhead, dated and signed (private or public sector/municipal/SOEs).
• Project Lead must have NQF7 qualification and at least five (5) years’ experience in aligned work (provide CV and qualifications).
• Project Lead’s CV must clearly show where experience was acquired.
• Also submit company profile and CV/qualifications of Project Lead as supporting evidence.

• Submit a pricing schedule (MBD 3.1) with firm prices only.
• Include estimated quantities and professional fees for:

• Industry Benchmark Report (1 unit).
• Recommended Performance Management Policy and SOP (1 unit).
• Recommended Competency Framework for Management and Leadership (included).
• Recommended ToR guidelines and tools/templates (1 unit).
• Gap Closure recommendation report (1 unit).
• Working presentations (4 units).
• Approval presentations and reports (4 units).
• Project Management Plan (1 unit).

• Show amounts excluding VAT, VAT amount, and total inclusive of VAT.
• All delivery costs must be included.

• Pricing must be firm (no rates of exchange variations).
• Submit a pricing schedule (MBD 3.1) with firm prices, inclusive of all applicable taxes.
• The total quotation must show amounts excluding VAT, VAT amount, and total inclusive of VAT.
• Estimated quantities and professional fees are outlined for deliverables (e.g., Industry Benchmark Report, Policy, Competency Framework, presentations, project management plan).
• All delivery costs must be included in the bid price.
• Municipal rates and taxes must not be in arrears for more than 90 days.

• Mandatory registration on the Central Supplier Database (CSD).
• Submit a valid B-BBEE certificate or sworn affidavit (non-compliant affidavit scores zero).
• Submit a valid Tax Clearance Certificate or SARS PIN.
• Provide company registration documents with ID copies of directors/shareholders.
• No bids from persons in the service of the state.
• No bidders blacklisted by National Treasury or any national authority for non-performance.
• All quotes must be in PDF on company letterhead.
• Submit a joint venture agreement if applicable.
• Complete and sign all required MBD forms (MBD 4, MBD 6.1, MBD 8, MBD 9).
• The bid is subject to the Preferential Procurement Policy Framework Act 2000, Regulations, General Conditions of Contract, and any special conditions.

• The bid is subject to the Preferential Procurement Policy Framework Act 2000, Regulations, General Conditions of Contract (GCC), and any special conditions.
• Quotation validity period: 60 days from closing date.
• Acceptance is subject to Johannesburg Water’s Supply Chain Policy.
• Provide company registration details and type (e.g., Pty Ltd, close corporation).
• Certify that information is true and points claimed are correct; documentary proof may be required.
• Fraudulent claims or non-fulfilment may lead to disqualification, contract cancellation, cost recovery, restriction from state business, or criminal prosecution.

• Subject to Preferential Procurement Policy Framework Act 2000, Regulations, GCC, and any special conditions.

• RFQ number: RFQJW121TN26.
• Closing: 23 July 2026 at 16:00.
• Validity: 60 days.
• Total quotation must include all applicable taxes; omission leads to disqualification.
• All suppliers must be registered on CSD.
• Mandatory requirements include completion of BOQ, attendance of briefing (if applicable), attachment of required documents, no state employees, no blacklisted bidders, PDF on letterhead, joint venture agreement if applicable.

• 80/20 scoring system: 80 points for price, 20 points for specific goals (B-BBEE).
• Technical criteria: 5 years’ experience, 3 references, Project Lead with NQF7 and 5 years’ experience, clear CV.
• Mandatory requirements as listed.