Awarded Tender: Dept of justice national service desk tender RFB 2020 08

Tender source analysis

What the tender required and what the award supports

Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.

Summary

The department of justice and constitutional development is seeking accredited suppliers to provide a three‑year service desk and service management solution, plus a one‑month transition period. The contract is open to suppliers registered on the central supplier database and requires compliance with tax, b‑bbee and mandatory sub‑contracting obligations.

AI Document AnalysisMethodology1 document

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The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: FINAL RFB 2020 08 SERVICE DESK AND SERVICE MANAGEMENT SERVICES 25-02-2021_FINAL.pdf. You don’t need to refresh — this page will pick up the updated review automatically.

DocumentFINAL RFB 2020 08 SERVICE DESK AND SERVICE MANAGEMENT SERVICES 25-02-2021_FINAL.pdfCompliance review in progress

What the buyer was looking for

1Inferred operational need

Submit the bid by 24 March 2021 @ 11:00 AM at the designated bid box in Pretoria and use the official Standard Bidding Documents.

Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.

Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.

Source: AI key requirements · requirements

Known supplier evidence

The linked award records Alteram Solutions as appointed for this tender.

Qualified inference

An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.

Contract Awarded

Award Information

Winning Supplier

RFB 2020 08

Award Details

National Treasury (OCDS)

Awards Won: Alteram Solutions

View Supplier Intelligence

What the tender required and what the award supports

Submit the bid by 24 March 2021 @ 11:00 AM at the designated bid box in Pretoria and use the official Standard Bidding Documents.

Be registered on the Central Supplier Database (CSD) and provide a valid CSD number, tax compliance status (TCS/SARS PIN) and B‑BBEE certificate or sworn affidavit.

Offer a price that will be scored on a 90‑point scale against the lowest acceptable bid; total points are 100 when combined with up to 10 B‑BBEE points.

Allocate at least 30 % of the contract value to a qualifying QSE or EME subcontractor that is also CSD‑registered.

Meet the detailed service level and performance metrics for service desk, incident, problem and service management as outlined in the tender.

If the contract’s imported content exceeds US$10 million, comply with National Industrial Participation reporting requirements after award.

Bids must be delivered to the Tender/Bid Box at Momentum Building, 329 Pretorius Street, Pretoria Central by 24 March 2021 @ 11:00 AM. Late submissions will be rejected.

Use the official Standard Bidding Documents (SBDs) supplied – do not re‑type the forms.

All bidders must be registered on the Central Supplier Database (CSD) and upload mandatory information (business registration, directors, tax compliance status, banking details).

If not registered on CSD, the required information cannot be submitted and the bid will be disqualified.

Submit a valid B‑BBEE certificate or sworn affidavit with the bid.

Enquiries must be emailed to [email protected] no later than 15 March 2021 (quoting the RFB number). Answers will be posted on the department website on 18 March 2021.

No compulsory briefing session due to COVID‑19; bidders may seek clarification only in writing.

All required SBDs (including Declaration of Interest, Preference Points Claim Form, Sub‑contracting details, etc.) must be fully completed and signed; incomplete forms will result in disqualification.

Scoring is based on a 90/10 preference point system:

– 90 points awarded for price (lowest acceptable bid receives full 90 points; other bids scored proportionally).

– Up to 10 points awarded for B‑BBEE status level (Level 1 = 10 pts, Level 2 = 9 pts … Level 8 = 1 pt, non‑compliant = 0).

Total possible points = 100.

Bids must meet minimum compliance (CSD registration, tax compliance, B‑BBEE evidence) to be considered for scoring.

Technical functional criteria (Section 10) will be evaluated after price and B‑BBEE points are allocated, but specific weighting is not detailed in the extracted text.

Scope: Provision of Service Desk and Service Management services for the Department of Justice and Constitutional Development for three (3) years plus one (1) month transition‑in services.

Service categories referenced: ICT Services Support Management – Service Management Centre (81112011‑0044), ICT Services Support Management – Service Level Management (81112011‑0045), Problem Management (81112011‑0046), Incident Management (81112011‑0047).

Service levels and performance metrics are detailed in Section 8 (not reproduced here) and must be met as per the bid documents.

Deliverables include 24/7 service desk operations, incident/problem handling, transition‑in support, and ongoing service management.

Mandatory sub‑contracting: at least 30 % of the contract value must be allocated to a qualifying QSE or EME.

Compliance with NIP obligations if imported content exceeds US$10 million.

Pricing must be submitted using the Standard Bidding Documents (SBD 11 – Pricing Schedules).

Total bid price must be inclusive of all items and expressed in South African Rand.

Preference point system: 90 points for price (calculated against the lowest acceptable bid) and up to 10 points for B‑BBEE status.

No specific performance bond or guarantee is mentioned in the extracted text; bidders should follow any additional instructions in the full RFB.

Sub‑contracting of a minimum of 30 % of the contract value to a QSE/EME is mandatory.

If the contract’s imported content exceeds US$10 million, NIP reporting obligations apply after award.

Register on the Central Supplier Database (CSD) and provide CSD number.

Submit Tax Compliance Status (TCS) or SARS PIN for verification; if no TCS, a CSD number is required.

Provide a valid B‑BBEE certificate or sworn affidavit (Level 1‑8 as applicable).

Demonstrate good standing with SARS (no outstanding tax issues).

Mandatory sub‑contracting of at least 30 % to a qualifying QSE or EME, which must also be registered on the CSD.

Preference points will be awarded only if B‑BBEE evidence is submitted.

Foreign supplier questionnaire indicates that non‑resident bidders may be exempt from tax compliance requirements, but must still meet other pre‑qualification criteria.

Compliance with the Preferential Procurement Policy Framework Act 2000, PPP Regulations 2017, and General Conditions of Contract.

NIP obligations apply for contracts with imported content ≥ US$10 million.

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Intelligence and resources

How to Write a Winning Tender Proposal Without an In-House Bid Team in Gauteng: Complete Guide for South African General Contractors (2026)

Supplies and Procurement JVs for SMMEs: Small Suppliers Winning Government Bids

POPIA Compliance for Tender Bidders: The Complete Data Protection Guide for South African Government Procurement

Tender Submission Packaging and Presentation Best Practices: Make Your Bid Stand Out for the Right Reasons

Submit the bid by 24 March 2021 @ 11:00 AM at the designated bid box in Pretoria and use the official Standard Bidding Documents.

Allocate at least 30 % of the contract value to a qualifying QSE or EME subcontractor that is also CSD‑registered.

If the contract’s imported content exceeds US$10 million, comply with National Industrial Participation reporting requirements after award.

Bids must be delivered to the Tender/Bid Box at Momentum Building, 329 Pretorius Street, Pretoria Central by 24 March 2021 @ 11:00 AM. Late submissions will be rejected.

– Up to 10 points awarded for B‑BBEE status level (Level 1 = 10 pts, Level 2 = 9 pts … Level 8 = 1 pt, non‑compliant = 0).

Technical functional criteria (Section 10) will be evaluated after price and B‑BBEE points are allocated, but specific weighting is not detailed in the extracted text.

Service levels and performance metrics are detailed in Section 8 (not reproduced here) and must be met as per the bid documents.

Mandatory sub‑contracting: at least 30 % of the contract value must be allocated to a qualifying QSE or EME.

Compliance with NIP obligations if imported content exceeds US$10 million.

Pricing must be submitted using the Standard Bidding Documents (SBD 11 – Pricing Schedules).

Sub‑contracting of a minimum of 30 % of the contract value to a QSE/EME is mandatory.

If the contract’s imported content exceeds US$10 million, NIP reporting obligations apply after award.

Provide a valid B‑BBEE certificate or sworn affidavit (Level 1‑8 as applicable).

Mandatory sub‑contracting of at least 30 % to a qualifying QSE or EME, which must also be registered on the CSD.

Compliance with the Preferential Procurement Policy Framework Act 2000, PPP Regulations 2017, and General Conditions of Contract.

NIP obligations apply for contracts with imported content ≥ US$10 million.