{"closingDate":"17 October 2021"}

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

The intention of this specification is to specify and describe the minimum quality requirements for all

existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,

implementation, and maintenance of a quality management system (QMS) that conforms to the

a quality management system (QMS) based on ISO 9001, which should form the basis for conformity

to Eskom quality requirements and continually adhere to them throughout the duration of a contract

[1] ISO 9001 Quality Management Systems – Requirements

[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.

[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary

[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy

[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects

[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained

[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )

[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions

[11] 240-12248652 Supplier Quality Management: List of Tender Returnables

2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality

required by the contract. It is a framework for the contractor’s process for delivering quality.

2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/

2.3.4 Intervention Points: those control points indicated by the various controlling bodies

inspection, hold points, surveillances, witnesses, reviews and verifications.

performing quality assurance/ quality control, monitoring, inspection and/ or expediting

Title: Supplier Quality Management: Document Identifier: 240-105658000

Functional Area: Quality Management

Quality Quality Manager Quality Risk and

Title: Supplier Quality Management: Document Identifier: 240-105658000

Alternative Reference QM 58

Number:

Area of Applicability: Eskom Holdings SOC Ltd

Functional Area: Quality Management

Revision: 3

Total Pages: 28

Next Review Date: October 2024

Disclosure Controlled Disclosure

Classification:

Compiled by Supported by Functional Authorized by

Responsibility

SA Sambo P Dondashe L Meyer K Pather

Chief Advisor Middle Manager Acting Senior General Manager

Quality Quality Manager Quality Risk and

Management Management Management Sustainability

Date: 15/10/2021 Date: 15/10/2021 Date: 15/10/2021 Date: 17 October 2021

EDC TN Formatted 15.10.2021

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

Content

. Introduction ............................................................................................................................... 3

2. Supporting Clauses .................................................................................................................. 3

2.1 Scope ............................................................................................................................... 3

2.1.1 Purpose ................................................................................................................. 3

2.1.2 Applicability ........................................................................................................... 3

2.1.3 Effective date ......................................................................................................... 3

2.2 Normative/Informative References ................................................................................... 3

2.2.1 Normative .............................................................................................................. 3

2.2.2 Informative............................................................................................................. 3

2.3 Definitions ........................................................................................................................ 4

2.4 Abbreviations ................................................................................................................... 5

2.5 Roles and Responsibilities ............................................................................................... 6

2.6 Process for Monitoring ...................................................................................................... 6

2.7 Related/Supporting Documents ........................................................................................ 6

3. Pre-Contract Award: Quality Requirements .............................................................................. 7

3.1 Supplier and Sub-Supplier Quality Management System Requirements .......................... 7

3.2 Quality Plan ...................................................................................................................... 8

3.3 Contract Quality Plan........................................................................................................ 8

3.4 Quality Control Plan ....................................................................................................... 10

3.5 Pre-Contract Award: Quality Requirement ...................................................................... 13

3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment ........................... 16

3.7 Post-Contract Award ...................................................................................................... 17

3.7.1 Contract Execution .............................................................................................. 17

3.7.2 Supplier Quality Performance Monitoring Phase ................................................. 18

3.7.3 Supplier Quality Audit .......................................................................................... 18

3.8 Standard Conditions ....................................................................................................... 19

3.8.1 Rights of Access .................................................................................................. 19

3.8.2 Eskom Rights to Information ................................................................................ 20

3.8.3 Preservation ........................................................................................................ 21

3.8.4 Quality Audits Related Conditions ....................................................................... 25

3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by

Eskom ................................................................................................................. 25

3.8.6 Special Processes ............................................................................................... 26

4. Acceptance ............................................................................................................................. 27

5. Revisions ................................................................................................................................ 27

6. Development Team ................................................................................................................ 27

7. Acknowledgements ................................................................................................................ 28

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

The intention of this specification is to specify and describe the minimum quality requirements for all

existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,

vendor registration, management, monitoring, assessment and auditing of suppliers. Eskom’s

position is to partner with suppliers who fully demonstrate commitment to the development,

implementation, and maintenance of a quality management system (QMS) that conforms to the

requirements of ISO 9001 standard. The priority is to encourage suppliers to continually improve

their QMS and enhance service delivery by implementing and conforming to the standard.

2. Supporting Clauses

2.1 Scope

2.1.1 Purpose

The purpose of this specification is to outline the requirements according to which suppliers shall

 develop,

 implement,

 maintain, and

 continually improve

a quality management system (QMS) based on ISO 9001, which should form the basis for conformity

to Eskom quality requirements and continually adhere to them throughout the duration of a contract

2.1.2 Applicability

This specification shall apply throughout Eskom Holdings Limited divisions, its subsidiaries,

suppliers, and sub-suppliers and shall form part of all Eskom requests for information (RFI)/ requests

for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products

and services.

2.1.3 Effective date

Date of authorisation of the specification

2.2 Normative/Informative References

Parties using this document shall apply the most recent edition of the documents listed in the

following paragraphs.

2.2.1 Normative

[1] ISO 9001 Quality Management Systems – Requirements

[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.

2.2.2 Informative

[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary

[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy

[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained

Success

[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy

[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure

[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )

[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions

[11] 240-12248652 Supplier Quality Management: List of Tender Returnables

[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and

Activities

[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures

2.3 Definitions

The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.

2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product

may comprise multiple individual components

2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality

required by the contract. It is a framework for the contractor’s process for delivering quality.

Purpose of a CQP is to outline how the results defined in the specifications will be achieved.

2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/

manufacturing shall not proceed without the attendance of, and written authorisation of, an

Eskom representative or Eskom inspection agency, whichever is applicable.

2.3.4 Intervention Points: those control points indicated by the various controlling bodies

concerned with the implementation of a specific QCP/ ITP. These can be in the form of

inspection, hold points, surveillances, witnesses, reviews and verifications.

2.3.5 Inspection Agency: an organisation or person appointed by Eskom for the purpose of

performing quality assurance/ quality control, monitoring, inspection and/ or expediting

services.

2.3.6 Level 1 Plant Items: equipment, whose failure has an effect on personnel safety and/ or

health, causes an environmental incident, cause a huge production loss or major equipment

damage. Equipment that are safety/ redundancy/ protective device or covered by statutory

regulations requirements.

2.3.7 Level 2 Plant Items: equipment, whose failure impacts plant availability and/or reliability,

causes significant costs or secondary damage.

2.3.8 Level 3 Plant Items: equipment that does not impact on personnel safety and/ or health,

environmental, cost, availability and/ or reliability of plant.

2.3.9 Nonconformity: a deficiency in material, composition, characteristic, or performance that

renders the quality of an item, component, or product unacceptable or indeterminate. The

term also covers a deficiency in, or deviation from/non-adherence to, the quality management

system requirements, prescribed production processes, and/or related documentation such

as procedures and instructions.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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2.3.10 Quality Plan: specification of the actions, responsibilities and associated resources to be

applied to a specific object.

2.3.11 Quality Control Plan: a document specifying the activities to be inspected throughout the

execution of the project, inclusive of test methods, procedures, and acceptance criteria (This

term is equivalent to QIP and ITP).

2.3.12 Requirement: the need or expectation that is stated, generally implied, or obligatory.

Requirements are generally specified in the purchase order and/or contract documentation,

but may not be limited to these.

2.3.13 Primary Plant (Power Plant): primary plant include High Voltage equipment situated inside

the control room (breakers, bus-bars, CT’s, VT’s and transformers).

2.3.14 Secondary Plant (Control Plant): secondary plant includes all equipment used to control

and protect the HV equipment on the primary plant side. (Protection, metering, AC/DC and

tele-control).

2.3.15 Special Process: is any production or service process which generates products or services

which cannot be measured, monitored, or verified prior to delivery and use.

2.3.16 Supplier: is a current or potential supplier, vendor, contractor, consultant, or service provider.

A supplier may be a natural or legal person and includes any employee acting within the

course and scope of his/her employment or any agent or manager acting for, or on behalf of,

or in the interests of, the person registered as supplier on the Eskom supplier database.

2.3.17 Sub-supplier: an organisation that provides a product/service to the supplier and/or that

enters into a subcontract and assumes some of the obligations of the supplier or prime

contractor.

2.3.18 Witness Point: a predetermined stage in the quality control plan where and inspection

activity will take place. Work may proceed, provided Eskom or its inspection agency has been

formally notified and confirmed that inspection is waived.

2.4 Abbreviations

Abbreviation Explanation

AIA Approved Inspection Authority

CA Corrective Action

CQP Contract Quality Plan

FIDIC Federation Internationale Des Ingenieurs- Conseils

FMECA Failure Mode, Effects and Criticality Analysis

HAZOP Hazard and Operability Study

ISO International Organisation for Standardisation

ITP Inspection and Test Plan

NC Nonconformity

NDT Non Destructive Testing

PMI Positive Material Identification

QCP Quality Control Plan

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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Abbreviation Explanation

QMS Quality Management System

PQP Project Quality Plan

RFI Request for Information

RFQ Request for Quotation

RFP Request for Proposal

SHEQ Safety, Health, Environment, and Quality

SETA Skills Education Training Authorities

WPS Welding procedure specifications

WQR Welder’s Qualification Record

2.5 Roles and Responsibilities

Eskom Quality representative/ professional will select applicable requirements for existing and

potential Eskom suppliers using Form A (Tender and Contract Quality Requirements for Supplier

Quality Management: Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001

Standard).

The existing and/ or potential suppliers must complete, sign and return Form A with the other

returnable as listed in the List of Tender Returnable document (240-12248652). Other roles and

responsibilities for this standard are defined within the text of this specification.

2.6 Process for Monitoring

The application of this specification throughout Eskom shall be audited as per the management

system audit schedule.

2.7 Related/Supporting Documents

The documents superseded by this specification: all divisional and business unit supplier quality

requirements standards and/or specifications.

Forms and templates:

[1] 240-68099512 Tender and Contract Quality Requirements for Supplier Quality Management

Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001 Standard (Form

A)

[2] 240-109253698 Template for a Typical Contract Quality Plan

[3] 240-109253302 Quality Control Plan/Inspection and Test Plan

[4] 240-126469599 Method Statement Template.

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3. Pre-Contract Award: Quality Requirements

The quality assessment criteria and Form A of this specification will be selected and completed by

an Eskom Quality representative/ professional who will identify the applicable supplier quality

requirements to be met.

Form A of this specification must also be completed and signed by the supplier responding to an

Eskom invitation to tender, in order to acknowledge and accept Eskom Supplier Quality requirements

as per this specification and ISO 9001 Standard or any additional quality requirements specific to

the scope of work.

3.1 Supplier and Sub-Supplier Quality Management System Requirements

3.1.1 The supplier and sub-supplier shall develop, implement, maintain and improve a formal QMS

that conforms to the latest ISO 9001 standard or any applicable standard of QMS (latest

applicable revision) and in accordance with the requirements of this specification.

3.1.2 Such a formal system shall consist of the appropriate documented information required by

ISO 9001 and may include a quality manual, quality plans, work procedures, work

instructions, method statements, work flow documentation, etc., as the case may be. This

requirement constitutes the most basic QMS requirements.

3.1.3 Unless specifically excluded from the quality list of tender returnable, as per the categories of

quality requirements (Category 1, 2, 3, or 4), such a QMS shall carry a valid ISO 9001

certificate from an accredited certification body, as indicated in the applicable Eskom

invitation (this requirement applies equally to both the supplier and any/ all manufacturing

third-party organisations mentioned above).

3.1.4 Unless specifically excluded in the quality list of tender returnable, as per the categories of

quality requirements (Category 1, 2, 3, or 4), the supplier shall have a fully developed,

documented, implemented, reviewed and maintained QMS that complies with the

requirements of ISO 9001 standard or any applicable standard of QMS. In the event that the

main supplier invariably requires the assistance of a sub-supplier in order to realise its own

supply obligations. The aforementioned requirement applies equally in all cases where any

such sub-supplier’s scope of responsibility includes the provision of any of the following

activities, namely, design and development, manufacturing, maintenance, testing, storage,

delivery, installation, commissioning, and project management, or in the cases the supplier

name changes, mergers, acquisitions and/ or cessions. Eskom Quality department must

ensure that the changed entity can still fulfil the requirements as set out in the contract

documentation.

3.1.5 Eskom reserves the right to request and perform necessary assessments at sub-supplier

facilities.

3.1.6 The main supplier shall be responsible for defining and managing the specific quality

assurance and control elements applicable to the respective sub-supplier’s scope of

work/supply and ensure that its sub-supplier(s) quality programmes support Eskom

requirements.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.1.7 The supplier shall inform Eskom of any proposed changes to the QMS or staff that will affect

the quality system prior to implementation of these changes.

3.1.8 The main supplier shall develop and implement a performance management programme for

their sub-supplier. The programme shall include, but not limited to:

 Verification of the QMS

 Audits and surveillances

 Regular assessment of the CQPs and reviews of QCPs.

 NC and Defect Management

 Inspection and test plans

 Risk management

3.2 Quality Plan

The information in this section constitutes the minimum requirements for a quality plan.

3.2.1 Where specified in the Evaluation Criteria and/ or quality list of tender returnables , as per the

categories of quality requirements (Category 1, 2, 3, or 4); all individual products, services

and processes shall have a documented, implemented, reviewed and maintained contract

quality plan and/or quality control plan (inspection and test plan).

3.2.2 Where specified in the evaluation criteria and/ or quality list of tender returnables. All

production and/ or service provision shall be carried out in accordance with a documented

and agreed contract quality plan (CQP) and/ or quality control plan (QCP)/ inspection and test

plan (ITP).

3.2.3 The supplier shall plan for the required quality-related activities and interfaces within the

supplier’s quality system in order to demonstrate its ability towards both controlling and

meeting specified Eskom requirements.

Note 1: Contract Quality Plan should address the quality assurance elements related to the scope

of work and/ or technical specification.

Note 2: Quality Control Plan (QCP)/ Inspection and Test Plan (ITP) should address the quality

control elements related to the scope of work and/ or technical specification.

3.3 Contract Quality Plan

The main supplier shall require sub-suppliers to submit project quality plans (PQPs)/ contract quality

plans (CQPs) and associated documentation in accordance with the requirements of project QMS

processes applicable to the sub-supplier’s scope of work.

The supplier shall, where applicable, based on scope of work criticality, ensure that procurement

documents clearly and unambiguously require sub-supplier submission of a sub-supplier CQP for

supplier and Eskom review.

The main supplier shall ensure that sub-supplier CQPs are developed and implemented in

accordance with the ISO 10005 Quality Management System Guidelines for Quality Plans. In

addition to the elements specified in ISO 10005, the supplier’s and/ or sub-suppliers’ CQPs shall

include the following (as applicable):

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.3.1 The management of records, including material tests, positive material identification (PMI)

testing, material certification, etc.

3.3.2 The provision for free and uninhibited access by the supplier and/or personnel at the time of

inspection.

3.3.3 The proposals for submission of final documentation, the final manufacturing data book, prior

to shipment.

3.3.4 The special processes related to welding: management of the welder’s qualification record

(WQR), welding procedure specifications (WPS), and procedures qualification records (PQR)

that will be used in the performance of work for supplier review and acceptance prior to

commencing manufacture. Welders shall be qualified to the specified Codes of Construction

for the applicable procedures. The requirements for qualification shall be specified by the

supplier, and welder records shall be maintained by sub-suppliers performing the work.

3.3.5 The special installation procedures and other required fabrication or manufacturing

procedures (that is, those required for post-weld heat treatment, tube rolling, coatings, etc.)

that will be used in the performance of work shall require supplier review and acceptance

prior to commencing manufacture. The personnel carrying out special processes (for

example, NDE, welding, coating, heat treatment, etc.) where the results cannot be fully

verified by subsequent inspection and test shall be suitably qualified and, where applicable,

registered with statutory bodies as legally required, that is, as radiographic workers to conduct

radiography. The requirements for the qualification shall be specified, and personnel records

shall be maintained in accordance with the Project Quality Personnel Qualification

Specification and, where applicable, legal requirements.

3.3.6 The personnel required to perform special processes shall be certified competent through a

certificate of competency in accordance with the company’s internal training management

and competency control procedures or an external certification body (for example, NDT)

through an accredited service provider as per Skills Education Training Authorities (SETA)

requirements.

3.3.7 All personnel who perform activities that affect quality shall have their training needs identified

and documented. The required training shall be implemented in accordance with the

company’s training management and competency control procedures. All the training

certificates shall meet the SETA requirements in terms of having the unit standard completed

and the accreditation number of the service providers.

3.3.8 Instructions and requirements for equipment and materials storage, preservation, and

maintenance, including identification of materials required for preservation and maintenance,

are to be provided sufficiently prior to receipt (prior to shipment or earlier) to ensure that

appropriate resources are available at the time of delivery.

3.3.9 Specific quality monitoring and verification activities are to be undertaken on the supplier’s

sub-suppliers by Eskom or it agent.

3.3.10 The CQP information need to include, but not limited to:

 Spells out the aspects of the QMS to be applied within a specific Eskom project, and the

methods to be utilised to ensure quality.

 Outline the resources, the communication channels, applicable documents and records to be

generated.

 Management Authority and Responsibility from both supplier and client need to outline in the

Cqp.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 List of documents and records that will be used and submitted during the execution of the

project.

 Communications channels should include contact person and contact details

 Monitoring & measurement procedures for activities need to be indicated.

3.3.11 The main supplier and sub-supplier CQPs shall comply with the Eskom Quality Requirements

Specifications and shall be submitted prior to the initial scope of work kick-off or initial pre-

fabrication meeting and prior to commencement of manufacturing, whichever is earlier.

3.3.12 The Eskom template for CQP provided shall be used as guideline, where the supplier does

not have a CQP template.

3.4 Quality Control Plan

The supplier shall develop and implement processes and procedures that efficiently and effectively

monitor, verify and document the quality of the scope of work for deliverables.

The main supplier shall ensure that sub-supplier QCPs/ ITPs are prepared at a level of detail

sufficient to address all quality-control-related activities in a chronological order, from contract review

through materials verification, manufacturing, fabrication, assembly, final testing, commissioning,

hand-over documentation, and certification. In addition, the supplier shall ensure compliance with

the following requirements:

3.4.1 All stages of manufacturing, fabrication, assembly and installation shall be controlled by a

supplier’s QCP/ ITP that clearly and unambiguously identifies the quality verifications to be

performed and special attention to controls related to critical products and services.

3.4.2 QCP/ ITP shall be reviewed and accepted by Eskom, its inspection authority or agency, and

they shall allow for the insertion of Eskom specific requirements, including hold and witness

points prior to the commencement of work.

3.4.3 Subsequent changes to the Eskom accepted QCP/ ITP shall require Eskom, its inspection

authority or agency’s agreement prior to the commencement of work involving an activity

affected by such changes.

3.4.4 The ITPs should cover materials certification, fabrication works, in-process inspections, final

acceptance tests, packaging and pre- shipment/ transportation, shipping/ transportation

inspections where contracted, preservation, site acceptance tests, construction and erection

works, and pre-commissioning and commissioning tests.

3.4.5 All sub-supplier QCP/ ITP activity shall be performed using an Eskom-accepted supplier

Qcp/ itp.

3.4.6 All applicable codes, standards, and relevant acceptance criteria documents are available at

the work location, and Eskom representatives on site shall have on-going access to this

information. Workplace documentation shall be available in English and in any workforce-

appropriate language.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.4.7 Where activities subject to inspection and test procedures are to be undertaken by a sub-

supplier, the QCP/ ITP shall make reference to this fact and shall include descriptive details

of the sub-supplier’s involvement. A separate QCP/ ITP shall be required for each sub-

supplier scope of work.

3.4.8 The supplier shall be ultimately accountable and responsible for the development and proper

implementation of all sub-supplier QCPs/ ITPs, including those reviewed or developed by

sub-suppliers.

3.4.9 Eskom reserves the right to select intervention points on QCPs/ ITPs for Eskom oversight of

selected functions and to perform surveillance or audits of the work.

3.4.10 Once signed, the ITPs and QCPs become addendums to the main contract. These ITPs can

be reviewed at Eskom’s discretion based on its assessment of the supplier’s performance or

other risks.

3.4.11 A QCP/ ITP shall contain the following information:

 Eskom contract number and title

 The supplier’s order number

 Identification of the area of works/contract

 Description of the work, with components, item number, and activity date

 QCP/ITP unique number

 A list of the sequence of operations, including inspection and tests

 The identification of the specification, drawing number, or procedure for each operation,

with reference to the relevant criticality risk rating

 The acceptance criteria, with reference to the technical specification, in-house, national, or

international standard, with the relevant clause number for each operation

 The inspection and test activities that the supplier has nominated for its intervention points

 Provision for the inclusion of intervention points nominated by Eskom and/or its authority/

agency

 Provision for intervention point acceptance by date and signature for all parties having

intervention in the plan

 Inspection and test records to be generated by the supplier for each operation and an

indication of records to be provided to Eskom (as applicable)

3.4.12 The main supplier shall require sub-suppliers to submit QCPs/ ITPs and associated

documentation applicable to the sub-supplier scope of work. Any changes made to the QCP

after submission must be resubmitted to Eskom for further review. The supplier shall ensure

that all sub-supplier QCPs/ ITPs are in compliance with the Eskom Quality Requirements

Specifications, including, but not limited to, the following requirements:

 Clear and unambiguous description of the equipment and location(s) at which each activity

will take place, including facility location(s)

 Identification of quality verification activity and stage

 The details of reference documents, procedures, or method statements to be utilised in

performance of the activity, including specific reference to actual sections and pages of

procedures, standards, instructions, specifications, etc.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 Definition of acceptance criteria

 Listing of certifying or verifying documents generated to provide evidence of compliance

with specified requirements; documents are to be provided using the proper Eskom

document numbering requirements

 Identification of main supplier and sub-supplier (where applicable) third-party/approved

inspection authority (AIA) and Eskom inspection activities defined in terms of witness, hold,

document review, and verification monitoring points and provision for sign-off of each of the

above-mentioned parties for each intervention point

 Qualification requirements for quality control inspectors, including any third-party/AIA

inspectors

 Listing of all proposed test procedures

 Acceptance criteria for each inspection or test in alignment with specified tolerances

 A section for signed acceptance of the QC/ITP by the supplier, sub-supplier (where

applicable), and Eskom prior to commencement of work

 Inspection or testing intervention points, including, but not limited to, factory acceptance test

and package acceptance test, witness, and hold points

3.4.13 A quality kick-off meeting will be held at the start of the contract and, if required, at the start

of each subsequent phase.

 The supplier shall arrange coordination meetings with Eskom prior to placement of orders

for items or equipment to ensure that all technical and commercial requirements are clear

and understood. Fourteen days’ advance notice of meetings shall be given to Eskom.

 Supplier inspection personnel, including inspection agency personnel, shall be competent

and qualified to perform inspection and testing assignments. Mobilisation of all such

personnel shall be in compliance with the Project Quality Personnel Qualification

Specification.

3.4.14 Where QCP/ ITP is applicable, the supplier shall ensure that sub-suppliers are provided with

comprehensive, clearly written, and unambiguous inspection and testing protocols, including

processes, procedures, and methods that shall include, but not be limited to, the following:

 Requirements for inspection checklists and inspection assignments, with lists of items to be

inspected

 An inspection and testing report format, report content, schedule for report processing and

distribution, and report retention requirements

 Inspection and test report results response tracking (log) and resolution of nonconformity in

inspection and test processes, procedures, or methods and nonconformity identified in

inspection and test results

 Associated Failure Mode, Effects and Criticality Analysis (FMECA) reports relating to the

equipment and sub-systems (if applicable)

 Hazard and Operability Study (HAZOP) report, as applicable

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.4.15 The supplier shall establish processes and procedures for formal assessment of sub-supplier

inspection and testing programmes. These shall include review of sub-supplier inspection

reports and other quality control documentation. Additional formal assessment of

manufacturing, fabrication, and assembly facility operations shall be conducted by the

supplier to ensure continuing suitability, adequacy, and effectiveness of the sub-supplier’s

inspection and testing programmes. Assessment frequency shall be established in

consideration of the sub-supplier scope of work, criticality of scope of work deliverables, and

performance information. The assessment scope and schedule shall be developed in

consultation with Eskom.

3.4.16 Supplier processes and procedures for verification of supplier and sub-supplier purchased

product compliance with specifications shall obtain document return/review status prior to

implementation.

3.4.17 The objective is to finalise any outstanding procedural or other issues before proceeding to

deliver the works.

3.4.18 Eskom, in consultation with the supplier, develops an agenda for the meeting, and Eskom will

keep minutes of these meetings.

3.4.19 Mandatory pre-inspection meetings will be convened by Eskom or its inspection agency or

AIA to be attended by the supplier’s and sub-supplier’s representatives, including their quality

representatives who will be involved in the works, and records are to be kept.

3.4.20 Eskom reserves the right to appoint resident quality inspectors who can be based at the

supplier’s or sub-supplier’s premises and on site where the work is being performed. The

supplier is expected to provide workspace at no cost to Eskom for the inspector, as required.

3.4.21 Eskom may appoint any organisation it prefers to perform quality assurance and quality

control activities, either in the capacity as an AIA or inspection agency, on the works

contracted to the supplier, and the supplier or its sub-suppliers may not object, prevent,

hinder, undermine, circumvent, question, discredit, or in any way make it impossible for such

organisation to carry out its work on behalf of Eskom.

3.4.22 The Eskom template for QCP/ ITP provided shall be used as guideline, where the supplier

does not have a QCP/ ITP template.

3.5 Pre-Contract Award: Quality Requirement

3.5.1 Main Supplier and Sub-supplier Categories

Eskom supplier quality requirements for all existing and potential suppliers and sub-suppliers are

classified into four categories (category 1, 2, 3 and 4). Suppliers must prepare and submit quality

documentation as per the tender selected category (indicated in Form A) using the list of tender

returnables document.

NOTE: Only one (1) category must be applicable per procurement process e.g. [Eskom requests for

information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for

the procurement of products and services].

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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The following are the minimum returnable documentation for Categories 1 to 4:

3.5.2 Category 1: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit a valid copy of ISO 9001 or any applicable certificate of a QMS (the

latest applicable revision). The QMS should drive the supplier’s business management

processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit the latest copy of the management system internal and external

audit reports. The audit reports must include, if applicable, nonconformity identified, and the

resulting remedial actions (correction and/ or corrective action reports).

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit a draft, or an example of an inspection and test

plan (ITP) or quality control plan (QCP) on similar and/ or previous work done.

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

 The supplier shall submit documented information retained (records) of management review

meetings that include agenda, meeting minutes, attendance registers, reports, presentations,

etc.

Note: specific requirements per tender will be selected using the List of Tender Returnable

documents (240-12248652).

3.5.3 Category 2: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit objective evidence of a developed, implemented and maintained QMS

that complies with ISO 9001 or any applicable standard of quality management system (the latest

applicable revision). The following documents (approved/ signed copies) shall be submitted:

 Quality Management System manual or a documented information that have defines and

describes the QMS and its scope

 Quality Policy, aligned with the supplier’s strategic direction (documented information)

 Quality Objectives (documented information)

 Control of documented information (both maintain and retain documented information )

 Internal audit procedure (documented information)

 Control of nonconforming outputs (documented information)

 Nonconformity and Corrective action procedure (documented information)

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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The QMS should drive all the supplier’s business management processes to ensure that all of

Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit the latest copy of the management system internal audit reports. The

audit reports must include, if applicable, nonconformity identified, and the resulting remedial

actions (correction and/ or corrective action reports).

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit an example of inspection and test plan (ITP) or

quality control plan (QCP) on similar or previous work done.

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

 The supplier shall submit documented information retained (records) of management review

meetings that include agenda, meeting minutes, attendance registers, reports, presentations,

etc.

Note: specific requirements per tender will be selected using the List of Tender Returnable

document (240-12248652).

3.5.4 Category 3: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit objective evidence of a developed QMS that complies with ISO 9001

(or the latest applicable revision). The following documented information (approved/ signed

copies) shall be submitted:

o Quality management system manual or a (documented information) that have

defines and describes the QMS and its scope

o Quality Policy, aligned with the supplier’s strategic direction (documented

information)

o Quality Objectives (documented information)

o Control of documented information (both maintain and retain documented

information )

o Internal audit procedure (documented information)

o Control of nonconforming outputs (documented information)

o Nonconformity and Corrective action procedure (documented information)

The QMS should drive all the supplier’s business management processes to ensure that all of

Eskom’s requirements are fully met on a consistent basis.

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

 The supplier shall submit a draft contract quality plan that is specific to the scope of work as

described in the tender documents. The plan must address the minimum requirements as per

Iso 10005.

 Where applicable; the supplier shall submit an example inspection and test plan (ITP) or

quality control plan (QCP).

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of documented information for roles, responsibilities and

authorities in relation to the QMS. Examples of relevant documented information are;

organization charts, job descriptions, work instructions, duty statements, manuals, procedures.

NB: specific requirements per tender will be selected using the List of Tender Returnables

document (240-12248652).

3.5.5 Category 4: Quality Requirements

 The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for

Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).

 The supplier shall submit a quality method statement based on ISO 9001 and specific to the

scope of work.

 The quality method statement should address all the supplier’s business management

processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.

 The supplier shall submit a signed/ approved quality policy (aligned with the supplier’s strategic

direction). (documented information)

 The supplier shall submit a copy of quality objectives. (documented information)

 The supplier shall submit documented information for Control of Externally Provided Processes,

Products and Services.

 The supplier shall submit a copy of the documented information for roles, responsibilities and

authorities, specific to the project/ scope of work/ technical requirements. Examples of relevant

documented information are; organization charts, job descriptions, work instructions, duty

statements, manuals, procedures.

Note: specific requirements per tender will be selected using the List of Tender Returnables

document (240-12248652).

3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment

Supplier capability and capacity assessments shall be performed prior to contract award on potential

suppliers participating in Eskom Holdings procurement process to:

 provide products and services with high risk to operational sustainability

 work on critical plant and equipment

 supply of critical plant items or components

 provide special processes

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

All sub-suppliers used by the main supplier/ contractor, performing work on Eskom critical plant

equipment, supplying commodities and providing specialised services shall be subjected to the

capability and capacity assessment.

Critical plant includes the following:

 Generation Level 1 & 2 plant

 Transmission and Distribution Power Plant & Control Plant

 Mega Projects

All potential quality risks identified will be included in the assessment report provided for the tender

evaluation.

Note: Form A (Enquiry/ Contract/ Quality Requirements for Supplier Quality Management:

Specification 240-105658000/ QM 58 and ISO 9001) will be used to select and indicate whether

capability and capacity assessment will be conducted.

3.7 Post-Contract Award

3.7.1 Contract Execution

The supplier shall submit the following documents within 30 days or as per stated timeline after the

contract date, prior to the commencement of work, for acceptance by Eskom:

 The supplier shall complete a QCP before contract award. This shall be reviewed and

signed off by Eskom within 30 days or as per stated timeline after contract award.

 The supplier shall complete a quality control plan and ITP(s) for review and acceptance by

Eskom prior to the commencement of any work, inclusive of subcontracted work, within 30

days or as per stated timeline after contract award.

 The sub-supplier QCP/ ITP shall be submitted for review and comment by the supplier and

by Eskom within 30 days or as per stated timeline after the award of the tender. All supplier

and Eskom comments shall be resolved prior to commencing work.

 The equipment lists and an indication of pressurised components and systems.

Note: These plans are to be compiled in line with Eskom’s requirements and will have to be

discussed with, and approved by, Eskom prior to any work commencing.

 Correspondence shall be directed to the project manager, and periodic quality review

meetings shall be convened by Eskom with the supplier.

 The mandatory quality review meetings are to be convened by the nominated project quality

manager or his/her representative for the contract.

 Monthly quality performance and management reports are to be prepared by the supplier

during contract execution. The content of these reports shall be agreed by Eskom when

submitted to Eskom on a monthly basis.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.7.2 Supplier Quality Performance Monitoring Phase

During the contract execution phase, suppliers shall be monitored by Eskom for performance on

quality-related aspects.

The outcomes of such monitoring will enable Eskom to take any appropriate actions pertaining to

the supplier.

The monitoring shall be carried out periodically by Eskom or at predetermined intervals during the

execution of a contract using agreed key performance indicators. The monitored key performance

areas include the following:

 CQP and QCP /ITP

 Delivery

 Design

 Cost

 Management system

Subsequent key performance indicators associated with these areas will include the following:

 Nonconformity monitoring

 Audit and assessment evaluation scoring

 Management system compliance and accreditation

 Achievement of delivery targets as per contractual agreements

 Process improvements

 Correction and corrective action response and closure

3.7.3 Supplier Quality Audit

3.7.3.1 Quality audits and related quality performance reviews are intended to provide an objective

evaluation of compliance with performance expectations defined in this specification, in the

supplier contract quality plan (CQP), and in any other project scope of work specification.

3.7.3.2 Quality audits and related quality performance reviews include, but are not limited to, any

quality or other project functional area audits, assessments, verification of compliance

reviews, surveillance, inspections, or other interim or final assessments of scope of work

deliverables provided by the supplier or sub-suppliers

3.7.3.3 Quality audits and related quality performance reviews are intended to provide an objective

evaluation of compliance with performance expectations defined in this specification, in the

supplier contract quality plan (CQP), and in any other project scope of work specification.

3.7.3.4 Quality audits and related quality performance reviews include, but are not limited to, any

quality or other project functional area audits, assessments, verification of compliance

reviews, surveillance, inspections, or other interim or final assessments of scope of work

deliverables provided by the supplier or sub-suppliers.

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user to ensure it is in line with the authorized version on the system.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.7.3.5 Quality audits and related quality performance reviews shall be carried out by trained,

accredited, and experienced personnel in accordance with procedures documented in the

Cqp.

3.7.3.6 The supplier shall submit, for Eskom review, documented processes for conducting project

scope of work quality audits and related quality performance reviews. Supplier quality audits

and related quality performance review processes shall be designed to address evaluation

of progress towards completion of project functional area deliverables as well as final

deliverable quality.

3.7.3.7 The supplier shall provide a schedule of anticipated quality audits covering all functional

areas and related quality performance reviews at the time of first post-contract award CQP

submission.

3.8 Standard Conditions

3.8.1 Rights of Access

Eskom:

3.8.1.1 shall be granted electronic and hard-copy access to all quality plans, procedures,

documentation, and other quality records relating to the work, including, but not limited to,

data extracts;

3.8.1.2 reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as well

as any documentation, materials, or equipment associated with the work, at any time or

project work location; and

3.8.1.3 reserves the right to carry out assessments and audits on all new suppliers and sub-

suppliers.

The supplier:

3.8.1.4 shall support Eskom’s effort to monitor, verify, and/or witness any activities associated with

the work at any time;

3.8.1.5 shall cooperate with Eskom requests for documentation, records, and inspection and

witnessing. Eskom participation in audits, appraisals, assessment of plans, and verification

shall be conducted at no extra cost to Eskom;

3.8.1.6 shall ensure that a sub-supplier provides access to Eskom to all work procedures, records,

and supporting documentation through provision of access to view and photocopy, as

required, to support verification of scope of work requirements. Access shall include the

ability to photograph Eskom equipment, systems, system components, materials, etc.;

3.8.1.7 shall provide access to all quality-related information pertaining to activities performed by

itself or sub-suppliers, where Eskom might not have participated in the witnessing of their

quality assurance or control (this refers to inspections, audits, etc. performed by the supplier

on its own sub-suppliers);

3.8.1.8 shall allow Eskom to assess, audit, approve, or reject any sub-suppliers employed by

Eskom’s suppliers to assist with the product and/or service delivery to Eskom; and

3.8.1.9 shall ensure that the above requirements flow down to sub-suppliers.

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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3.8.2 Eskom Rights to Information

3.8.2.1 To expect that the works will be conducted in accordance with the contract between the

parties.

3.8.2.2 To have access to the supplier’s information as determined by applicable legislation.

3.8.2.3 Eskom reserves the right to oversee the supplier’s audit programmes by participating in

selected audits as an observer and by assessing the supplier during key work stages.

Eskom will coordinate with the supplier to develop an oversight schedule aligned with the

supplier’s audit schedule.

3.8.2.4 To obtain access to any audit reports of audits performed by the supplier reflected in the

audit programme.

3.8.2.5 To conduct independent quality audits during all phases of the contract, and the supplier

shall provide all resources to support these activities.

3.8.2.6 Eskom shall have the right to participate in, or request that, a technical investigation be

launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when

risk to Eskom products or service deliverables is identified.

3.8.2.7 To participate in, and/or lead, investigations related to incidents involving its products.

3.8.2.8 To require from suppliers to be responsible for the cost of re-inspections.

3.8.2.9 To withhold payment from suppliers as a result of outstanding nonconformities, irrespective

of the agreed payment schedule and in accordance with the conditions of contract.

3.8.2.10 Shall be granted electronic and hard-copy access to all quality plans, procedures,

documentation, and other quality records relating to the work, including, but not limited to,

data extracts.

3.8.2.11 Reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as

well as any documentation, materials, or equipment associated with the work, at any time or

project work location.

3.8.2.12 Shall carry out assessments and audits on all new suppliers and sub-suppliers.

3.8.2.13 Reserves the right to appoint resident quality inspectors who can be based at the supplier’s

or sub-supplier’s premises and on site where the work is being performed.

3.8.2.14 Reserves the right to select intervention points within all developed supplier QCPs/ ITPs

for Eskom oversight of selected functions and to perform surveillance or audits of the work.

3.8.2.15 Shall be given access at all reasonable times before, during, and after manufacture and

before delivery, construction, erection, and commissioning to measure, test, and inspect the

products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.

3.8.2.16 Reserves the right to suspend any pending deliveries by the issuing of a cease delivery

order at any time and for any portion of the work that is not being performed in accordance

with the specified/agreed requirements.

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Revision: 3

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3.8.3 Preservation

The supplier shall develop and implement a comprehensive preservation programme consisting of

plans, processes, procedures and actions undertaken for the purpose of planning for and

maintenance of material deliverables quality. The supplier preservation programme scope includes,

but is not limited to, the following:

3.8.3.1 Engagement of personnel suitably qualified for oversight of, and (as required) direct

implementation of, preservation programme requirements.

3.8.3.2 Development and implementation of preservation programme training appropriate to work

need.

3.8.3.3 Eskom may make use of its appointed service provider tasked to provide a full suite of

services encompassing an online monitoring system and asset tracking during, but not

limited to the following stages: inspections, testing, shipping, transportation, storage, and

commissioning. The supplier is to enable full access during all of these stages in order to

allow the installation of the devices on Eskom-identified products and equipment, which

include the sub-supplier’s testing facilities, processing plant, and any other processes

deemed important towards effective and efficient quality control.

3.8.3.4 Eskom seeks cooperation between the supplier’s designers and those of Eskom’s service

provider in ensuring seamless installation of the device and other associated installations.

Moreover, there is also a need to integrate data flows and systems between Eskom and the

supplier. Further details are included in the Eskom specifications and works information.

3.8.3.5 Review and tracking of compliance with Eskom and supplier engineering specification of

preservation requirements.

3.8.3.6 Review and tracking of compliance with sub-supplier provided preservation requirements

and recommendations.

3.8.3.7 Evaluation of prospective temporary and longer-term material storage sites for consistency

with preservation programme expectations.

3.8.3.8 Preservation work plan development and plan execution performance evaluation of all

parties engaged for provision of material transportation, handling, or storage services.

3.8.3.9 Oversight of material quality preservation plan preparation and plan execution performance

at all work locations.

3.8.3.10 Development of a preservation programme records management process, in compliance

with Eskom information management requirements, which comprehensively addresses

generation, maintenance, and ready access by Eskom to all preservation programme

records.

3.8.3.11 The supplier shall deploy a clearly defined documented programme providing for

identification of all physical asset pre-operation preservation of quality requirements. In this

reference, the term “physical assets” should be understood to include bulk materials,

including consumable items, equipment systems, system components, and any other

procured or supplied materials or equipment transferred to project control, but not deployed

for operational purposes.

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Revision: 3

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3.8.3.12 Where the project responsibility for equipment and materials management has been

formally delegated, the supplier’s preservation programme shall ensure clear and

unambiguous communication of pre-operation preservation of goods quality requirements

to sub-suppliers.

3.8.3.13 The supplier’s preservation programme shall clearly and unambiguously document

processes and procedures for efficient and effective monitoring of compliance with

programme requirements.

3.8.3.14 Compliance monitoring shall commence with ensuring comprehensive consideration of

preservation requirements in the engineering instruction and subsequent inclusion of said

instruction in procurement documentation and shall be applicable until such time as

equipment or materials have been incorporated in an operating or operational system or

structure.

3.8.3.15 Compliance evaluation frequency shall anticipate transfer of tactical-level responsibility for

management of preservation responsibilities between project functional areas, for example,

procurement to logistics, logistics to fabrication, fabrication to logistics, logistics to

construction, etc., and shall, in similar fashion, anticipate transfer of support for tactical-level

responsibility between various subcontracted service providers.

3.8.3.16 Supplier engineering shall ensure that preservation requirements for scope of work

systems, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented and that preservation requirements are efficiently and

effectively communicated to project procurement, logistics, construction management,

quality, security, and other project functional areas, as required, for efficient and effective

implementation of preservation requirements. This shall take the form of a preservation

programme applicable to all systems, system components, equipment, materials, customer-

supplied materials, and other goods procured or managed under the scope of work.

3.8.3.17 The supplier’s preservation management programme shall clearly and unambiguously

address temporary, long-term, and in-transit preservation requirements, including, but not

limited to:

 requirements for protection against, or insulation from, atmospheric conditions,

sunlight, temperature, soil, dust, humidity, salt spray, corrosive atmospheres, or

other physical environment conditions;

 detailed procedures for application, use, monitoring, and maintenance of coatings,

coverings, fasteners, lines, and other components for internal and external weather

proofing;

 requirements for electrical grounding or isolation;

 requirements for internal or external environment creation, for example, inert gas

charging, heating, cooling, etc., inclusive of gas storage, electric power supply, etc.;

 detailed procedures for initial set-up, charging, activation, and maintenance of

internal atmosphere generation, regeneration, monitoring, and relieving systems, for

example, inert gas management systems;

 requirements for protection against, or insulation from, vibration or long-period

cyclical motion in transit, for example, wave-generated movement during sea

transport;

 internal and external structural integrity protection, for example, internal and external

bracing, padding, framing, chocking, etc.;

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Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

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 support structure requirements, for example, stools, pads, or other devices,

substrates, or support required to ensure in-storage and in-transit stability of

systems, system components, equipment, and material, or other discrete units or

items;

 provision for physical separation and/or barriers to prevent airborne or direct

transmittal of contaminants between work areas or between work areas and storage

areas, for example, prevention of carbon steel grinding or cutting debris impact on

stainless steel elements, airborne drift of blast aggregate into vessels or machinery,

etc.;

 provision for, and final disposition of, temporary and longer-term storage or transit

required supports and related binding devices, for example, stools, stands, sea

fasteners, platforms, chocks, spacers, cabling, etc.;

 provision of requirements for temporary work platforms or other support structures

required to ensure provision of preservation services, for example, provision of a

self-elevating work platform for periodic access to elevated fittings, gauges, man-

ways, etc.;

 requirements for protection against, or insulation from, contact with other objects, for

example, padding or other protection for external tubing, fittings, or other impact-

sensitive structures or components;

 clear physical delineation of temporary and longer-term storage areas supplemented

by hard and soft barriers, as required, to maintain a protective perimeter;

 documented agreements with storage facility and transportation provider

management regarding security management, including, but not limited to, facility

access and egress control and control of access to project goods and materials

within facility boundaries or aboard vehicles or vessels; and

 detailed procedures for inspection and testing to verify performance of preservation

procedures and to provide for timely notice and corrective action to maintain

preservation status.

3.8.3.18 The supplier’s preservation management programme scope shall encompass

management of preservation requirements, from initial transfer of ownership or management

responsibility to project scope of responsibility, through any period of temporary or longer-

term storage and through any period of transit, including transit for final delivery at point of

active use or installation.

3.8.3.19 The supplier’s preservation management programme shall clearly and unambiguously

address processes and procedures to ensure that storage and control of materials are

accomplished in accordance with manufacturer recommendations, specifications, and

project-specific requirements.

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user to ensure it is in line with the authorized version on the system.

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.3.20 The supplier’s preservation management programme shall incorporate special precautions

to address preservation and control of valves, electrical motors and components,

mechanical and rotating equipment, piping and fittings, instrumentation, flange faces,

gaskets, coatings, insulation, and other materials. Special precautions include, but are not

limited to, supplier-specified maintenance procedures related to engines, electric motors,

pumps, compressors, etc., such as periodic shaft rotation, engine turnover, lubrication, etc.

3.8.3.21 The supplier shall ensure that clear and unambiguous requirements for preservation of the

system, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented in purchase orders, work authorisations, and other

communications between the supplier and sub-suppliers.

3.8.3.22 Where sub-supplier expertise is utilised in determination of the preservation protocol,

supplier procurement processes shall ensure clear and unambiguous documentation of sub-

supplier input into preservation management programme requirements.

3.8.3.23 Supplier procurement shall ensure that preservation requirements for scope of work

systems, system components, equipment, materials, and other procured goods are clearly

and unambiguously documented and that preservation requirements are efficiently and

effectively communicated to project logistics, construction management, quality, security,

and other project functional areas, as required, for efficient and effective implementation of

preservation requirements.

3.8.3.24 The supplier shall ensure comprehensive, clear, and unambiguous designation of sub-

supplier responsibility for execution of all preservation management programme elements,

including, but not limited to, all systems, processes, procedures, methods, ready access to

records, and provision of equipment, tools, or services essential to efficient and effective

execution of the preservation management programme.

3.8.3.25 The supplier shall ensure that preservation management programme responsibilities are

clearly and unambiguously defined within the project team and efficiently and effectively

implemented at all project scope of work locations. Inclusion of supplier and sub-supplier

scope of work in the development and implementation of a preservation management

programme shall be considered essential to efficient and effective preservation

management programme execution.

3.8.3.26 The supplier shall ensure clear and unambiguous designation of project team responsibility

for oversight and management of preservation management programme elements during

every stage of project development.

3.8.3.27 The supplier shall ensure that Eskom has free and unrestricted access to all preservation

records for inspection and audit.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the

user to ensure it is in line with the authorized version on the system.

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Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.4 Quality Audits Related Conditions

3.8.4.1 The supplier shall maintain an accurate quality audit and related quality performance review

schedule and shall incorporate the current schedule as an attachment to the supplier CQP.

3.8.4.2 The supplier’s quality audit and related quality performance review schedule development

process shall be designed to incorporate consideration of information generated by

previously conducted audits and reviews, by input from project risk management evaluations

(risk register), or from Eskom or sub-supplier subject matter expertise.

3.8.4.3 Eskom reserves the right to oversee supplier audit programmes by participating in selected

audits as an observer and by assessing the supplier during key work stages. Eskom will

coordinate with the supplier to develop an oversight schedule aligned with the supplier’s

audit schedule.

3.8.4.4 Eskom will have the right to obtain access to any audit reports of audits performed by the

supplier reflected in the audit programme.

3.8.4.5 Eskom reserves the right to conduct independent quality audits, scheduled and

unscheduled, during all phases of the contract. The supplier shall provide all resources to

support these activities.

3.8.4.6 Eskom shall be given access at all reasonable times before, during, and after manufacture

and before delivery, construction, erection, and commissioning to measure, test, and inspect

the products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.

3.8.4.7 The supplier shall obtain access for Eskom to measure, test, witness tests, and inspect

products that are being manufactured by any sub-supplier. This includes surveillances.

3.8.4.8 The assessments and audits shall be carried out on all new suppliers and their sub-

suppliers.

3.8.4.9 Eskom shall have the right to participate in, or request that, a technical investigation be

launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when

risk to Eskom products or service deliverables is identified.

3.8.4.10 Qualification requirements for supplier and sub-supplier personnel engaged in conducting

quality audits and related quality performance reviews shall be defined in the supplier CQP

and shall be in compliance with the Project Quality Personnel Qualification Specification.

3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by Eskom

3.8.5.1 Nonconformity reports raised by Eskom and issued against the supplier shall be investigated

by the supplier as a matter of urgency in order to determine the root cause, corrective action

measures, as required, with implementation time frames.

3.8.5.2 A formal response shall be prepared in respect of the defined criteria and submitted to

Eskom for its review, evaluation, and acceptance, within a maximum of 14 calendar days

from the date of issue of the nonconformity and should be aligned with the site

requirements/procedure.

3.8.5.3 Eskom may, at its discretion, request a response sooner and, in any case, before the

supplier proceeding with any pending/further intervention or corrective action, as may be

required by Eskom.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the

user to ensure it is in line with the authorized version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,

Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.5.4 Should Eskom or its inspection authority/agency identify any nonconforming products during

the conduct of its audits/surveillances/inspections, the supplier shall be deemed to be in

breach of contract and shall be held liable for any repair, rework, and/or associated

replacement costs. The supplier may, in such instances, also be held liable for the full costs

associated with the conducting of follow-up audits/surveillances/inspections.

3.8.5.5 The nature, magnitude, and/or frequency of nonconformity and inspection defect/rejection

reports raised by Eskom or its appointed inspection authority/agency shall form the basis of

any action to rescind/withdraw the supplier’s qualification status.

3.8.5.6 Nonconforming outputs identified by Eskom shall be documented via a NC Report and

issued to the suppliers via the contract communication protocol. The suppliers shall

investigate the matter and respond in writing to Eskom of disposition within the stated

contractual conditions.

Note: The dates for the disposition should align to contractual conditions.

3.8.5.7 Eskom shall identify repeat deficiencies as systematic failures of the supplier’s QMS and

shall notify the supplier of the trends. Eskom can initiate an internal audit to highlight the

system failures. The supplier with raise a Corrective Action Report and undertake Root

Cause Analysis. In such cases, QMS rectification and/ or update measures shall be taken

immediately.

3.8.5.8 Should the Supplier fail to respond and rectify nonconforming products within stipulated

contractual conditions. The Project Manager should apply contractual remedies in

accordance with Fidic/ NEC contract.

3.8.5.9 Repeated Nonconformities; if there are any identified repeat nonconformities from the same

supplier within a period of 6 months or less. This must then be escalated to the management

review committees of the BU/ OU/ Cluster/ or Divisions for adjudication. If not resolved, then

the matter must be escalated to the supplier review committee for recommendation.

3.8.6 Special Processes

The following requirements shall be applicable as well as additional requirements as specified in the

scope of work for the provision of the following special process services:

3.8.6.1 The supplier shall ensure that all processes which require that procedures be pre-qualified

or work methods and operators tested and qualified are controlled and all steps followed

before the work can commence.

3.8.6.2 This typically covers such activities as welding, non-destructive testing, special fabrication

techniques, coating, painting, etc.

3.8.6.3 All special processes (procedures and processes) shall be submitted for review and

acceptance by Eskom, accredited or certified agency. No work shall commence until these

are accepted.

3.8.6.4 Where applicable, a relevant Management System for the special process shall be certified

or approved by an accredited body and proof of certification shall be submitted to Eskom for

review. An example for this will be the Welding Management System based on ISO 3834.

3.8.6.5 Where samples are required for acceptance, these shall be submitted to Eskom for review

and acceptance.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the

user to ensure it is in line with the authorized version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,

Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

3.8.6.6 The supplier shall ensure that all operators are suitably qualified for these processes in

accordance with the procedures, processes and/ or applicable standards/ codes.

3.8.6.7 The records of qualification of procedures, processes and operators shall be maintained by

the supplier in accordance with the applicable procedure or code and these made available

to Eskom at all times.

4. Acceptance

This document has been seen and accepted by:

Name Designation

Kerseri Pather General Manager: Risk and Sustainability

Lenock Meyer Acting Senior Manager: Quality Management

Pamela Dondashe Middle Manager: Quality Assurance

Mandla Mkhwanazi Middle Manager: SHEQ Procurement and Supply Chain Management

Suzette Manthe Senior Advisor: Quality Performance and Planning

Lorna Ndlela Middle Manager: Eskom Document and Records Management

5. Revisions

Date Rev. Compiler Remarks

October 2021 3 SA Sambo Specification was due for revision and in addition, to

align the requirements with the latest Eskom business

processes and systems.

October 2018 2 SA Sambo Specification reviewed to be aligned with the

requirements of ISO 9001:2015

March 2016 1 SA Sambo Specification was due for revision and also to

repackage the requirements and tender returnable

documents into four categories.

December 2011 0 A Hunter New document

6. Development Team

The following people were involved in the development of this document:

 Andrew Else

 Bongi Tshabalala

 Feziwe Mogamisi

 Lesego Garegae

 Patrick Thwane

 Xolani Zuma

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the

user to ensure it is in line with the authorized version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,

Reg No 2002/015527/30.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

Revision: 3

Page:

7. Acknowledgements

Eskom Operational Quality Forum Members

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user to ensure it is in line with the authorized version on the system.

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Reg No 2002/015527/30.

Contract Quality Plan template assist the supplier to identify and plan for meeting client's/ contract expectations/requirements for quality management

Cell D3: Type 1 in the block to select the applicable type of Category

NB: The tenderer must complete and sign this form to acknowledge and accept Eskom Supplier Quality Requirements as per 240-105658000 Specification and ISO 9001 Standard.

Supplier Quality Management: Specification Unique Identifier: 240-105658000

The intention of this specification is to specify and describe the minimum quality requirements for all

existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,

implementation, and maintenance of a quality management system (QMS) that conforms to the

a quality management system (QMS) based on ISO 9001, which should form the basis for conformity

to Eskom quality requirements and continually adhere to them throughout the duration of a contract

[1] ISO 9001 Quality Management Systems – Requirements

[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.

[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary

[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy

[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects

[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained

[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )

[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions

[11] 240-12248652 Supplier Quality Management: List of Tender Returnables

2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality

required by the contract. It is a framework for the contractor’s process for delivering quality.

2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/

2.3.4 Intervention Points: those control points indicated by the various controlling bodies

inspection, hold points, surveillances, witnesses, reviews and verifications.

performing quality assurance/ quality control, monitoring, inspection and/ or expediting

Title: Supplier Quality Management: Document Identifier: 240-105658000

Functional Area: Quality Management

Quality Quality Manager Quality Risk and