Provision of redundant internet (WAN) and voip (sip trunk) services for ohsc – 12-Month contract

OHSC contact number: 012 942 7700. Submission address and additional contacts not specified in the document.

Submit a single, holistic proposal with clearly labelled sections: Executive Summary of Solution, Approach and Methodology, Project Deliverables, Project Management and Warranty/Maintenance Approach, and Annexures. Include a description of how your solution addresses all functional areas in the scope (Annexure B). All additional costs must be explicitly outlined in the pricing proposal. Compliance: 1) Complete SBD4 (Bidder’s Disclosure) and SBD6.1 (Preference Points Claim Form). 2) Provide proof of no listing in the Register for Tender Defaulters or List of Restricted Suppliers. 3) Declare any conflicts of interest with OHSC or state employees. Failure to submit required declarations or proof of compliance will result in disqualification.

Evaluation is based on a 100-point system with an 80% threshold for consideration. Criteria and weights: 1) Company Experience (25 points): Minimum 5 years’ proven experience in ISP (WAN) and VoIP services (5 years = 25 points, <5 years = 0). 2) Technical Skills Team (25 points): CVs required for technical staff; 5+ years’ experience = 25 points, 3-5 years = 10 points, <3 years = 0. 3) Approach and Methodology (25 points): Detailed documentation for scope of work (Sections 1-5) = 25 points, failure to submit = 0. 4) References (25 points): Minimum 3 contactable references on official letterhead, signed, with project details (description, relevance, role, duration). 3+ references = 25 points, <3 = 0. Reference letters must align with Annexure A (company experience). Non-compliance with mandatory requirements results in elimination.

Scope: Provide redundant internet services (WAN) and VoIP (SIP trunks) for 12 months. Mandatory deliverables: 1) 1x 200Mbps Fibre Optic (1:1 contention) primary link: unlimited data, monthly maintenance/support. 2) 1x 200Mbps Microwave backup link: unlimited data, monthly maintenance/support. 3) 1x /29 and 1x /28 public IP subnets (internationally routable). 4) 50% internationally guaranteed bandwidth (100Mbps to O365/Hetzner). 5) Proactive availability monitoring. 6) 10Mbps SIP trunk: monthly support. 7) 30x SIP channels (onsite PABX): monthly support. 8) Monthly voice budget of R20,000 (included in costing). 9) Retain DDI range (012 942 7700 to 012 942 7849) and port 50 additional DDI numbers monthly. 10) Utilisation/availability monitoring. 11) Monthly failover testing. 12) 99% uptime SLA. Additional requirements: Solution architecture, implementation methodology, risk register, project schedule, UAT, and documentation (as-built diagrams, configuration, training). Support: 24/7/365 with MTTR (1 hour response, 4 hours repair), escalation process, QoS for voice/data prioritisation, diagnostic/monitoring capabilities, and monthly uptime/utilisation reports.

Submit a pricing schedule (Annexure B) with total cost inclusive of VAT. Include: 1) Monthly lease/rental charges for ISP/WAN and VoIP. 2) Usage costs (e.g., line utilisation, voice budget). 3) Maintenance/support costs. 4) Additional charges (e.g., porting, monitoring). Pricing must remain valid for 90 days post-closing. All amounts in ZAR, inclusive of VAT. OHSC reserves the right not to award to the lowest bidder. Call costs (VoIP) billed post-usage; per-minute rates for providers (Vodacom, MTN, Cell C, Telkom, Neotel, etc.) must be specified if applicable.

Mandatory compliance: 1) Submit SBD4 (Bidder’s Disclosure) and SBD6.1 (Preference Points Claim Form). 2) Provide proof of B-BBEE status (ownership by HDIs, Women, Youth, Disability) for preference points (80/20 or 90/10 system). 3) Submit CIPC registration details (company name, registration number, type). 4) Provide tax clearance certificate. 5) Submit valid VAT registration (if applicable). 6) Comply with all technical/mandatory requirements (e.g., 5-year experience, references, SLA terms). Non-compliance with any mandatory requirement results in disqualification. Bidders must certify no conflicts of interest with OHSC or state employees.