3-Year soft services tender: cleaning, gardening & pest control for ESKOM eastern cape (east london, mthatha, port elizabeth, aliwal north)

Mandatory returnable: Fully complete and submit the E-Tendering Training Acknowledgement Form (Annexure K) to Eskom. Failure to do so within the prescribed period will disqualify the bidder from the procurement process.

• Contract title: Provision of Soft Services for Cleaning, Gardening and Pest Control Services for Eskom Property Management in Cape Coastal Cluster, Eastern Cape – East London, Mthatha, Port Elizabeth & Aliwal North Zone.
• Purpose: Appoint one contractor per zone for soft services (cleaning, gardening, pest control) at Eskom properties in the Cape Coastal Cluster, Eastern Cape.
• Services include: Supervision, cleaning, supply of cleaning/hygiene consumables, pest control, rodent control, dedicated carwash at corporate sites, roaming gardener team, gardener/odd jobs/car wash.

• Closing date: 6 August 2026 at 10:00.
• Closing time: 07h00 (as indicated in currentAnalysis).

• Contact person: Sugen Chinniah (Contracts Manager, Properties Management).
• Note: The document includes a signature date of 02/07/2026 for Sugen Chinniah.

• Scope: Appoint one contractor per zone for soft services (cleaning, gardening, pest control) at Eskom properties in the Cape Coastal Cluster, Eastern Cape (East London, Mthatha, Port Elizabeth, Aliwal North).
• Services include: Supervision, cleaning, supply of cleaning/hygiene consumables, pest control, rodent control, dedicated carwash at corporate sites, roaming gardener team, gardener/odd jobs/car wash.
• Contractor must provide all labour, supervision, equipment, tools, supplies, and materials.
• Working hours: Monday–Friday 07h00–16h00 (15 min teatime, 45 min lunch); Saturday–Sunday 07h00–15h30 only when required.
• Detailed cleaning specifications cover: equipment maintenance, ad‑hoc cleaning (spillages, graffiti), hard/soft floor cleaning, slip‑resistant floors, stairs, internal glass/mirrors/cladding, paintwork/walls/doors, ceilings/bulkheads/air‑conditioning diffusers, furniture/fixtures/signage, sanitary ware, blinds, waste receptacles, high‑level ledges/surfaces, toilet/ablution facilities, window cleaning, external areas, dining areas, contractor facilities, delivery yards/warehouses/workshops.
• Hygiene rented equipment: Sanitary waste collection/disposal per National Environmental Waste Management Act and local by‑laws; waste disposal certificates required.
• Supply of hygiene/cleaning consumables: Contractor delivers monthly consumables per site; manages stock to minimise wastage/theft; shortages are contractor’s cost.
• Pest/rodent control: Equipment must be branded and in good condition; services performed at stipulated frequencies; compliance with SANS 10402:2013 (fumigants) and SANS 10133:2011 (pesticides in food areas).
• Gardener/car‑wash/odd jobs: Horticulture equipment must be acquired/maintained; lawn mowing (height ≥30mm), trimming, weeding, pruning, pest monitoring, leaf‑litter removal, irrigation maintenance, odd jobs as required; use of environmentally friendly products encouraged; compliance with OHS Act and hazardous‑substances regulations.

• Contractor provides all labour, supervision, equipment, tools, supplies, materials.
• Working hours: Monday–Friday 07h00–16h00 (15 min teatime, 45 min lunch); Saturday–Sunday 07h00–15h30 only when required.
• Cleaning equipment: Contractor acquires/maintains/replaces all cleaning equipment (e.g., vacuum machines, mop trollies, brooms, buckets, dust cloths, feather dusters, mops, window squeegee with extendable handle to 3.3m).
• Equipment must be in good working condition, inspected, repaired/replaced as needed.
• No fresh stains allowed; site‑specific requirements for different floor finishes (concrete, polished tiles, wood, etc.).
• Toilet/ablution facilities: cleaned daily; hourly inspections recorded; floors/walls cleaned with fungicide; basins/urinals/bowls/fittings cleaned with disinfectant; descaling/removal of algae/bacteria/uric encrustations; traps removed/cleaned/disinfected.
• Toilet consumables: stock control; replenishment requested timeously; hygiene equipment stocked with toilet paper, hand towels, etc.
• Window cleaning: inside glass/frames cleaned monthly; outside cleaned every 3 months up to 3.3m height.
• Contractor facilities: change rooms, offices kept clean/tidy; lockable lockers provided per cleaner.
• Delivery yards/warehouses/workshops kept clean, free of litter, excessive dust, dirt, debris.
• Hygiene rented equipment: Contractor delivers monthly consumables per site; manages stock to minimise wastage/theft; shortages are contractor’s cost.
• Pest‑control equipment: branded, in good condition; inspected; registers kept; services at stipulated frequencies; compliance with SANS standards.
• Horticulture equipment: acquired/maintained; registers kept; lawn mowers with grass‑catching bins.
• Lawns: cut regularly; grass height ≥30mm; clippings used as green mulch; edges trimmed; aeration of compacted areas.
• Cultivation/weeding: hand‑weeding regularly; broad‑leaf weeds controlled with correct herbicide; herbicides applied per manufacturer specs by competent person; environmentally friendly products encouraged; hazardous‑chemical handling per regulations; empty containers disposed off‑site; paving kept weed‑free; care to avoid plant/root damage.
• Pruning: trees/shrubs pruned regularly; trees in parking areas kept ≥3m above ground; general pruning year‑round; remove overhanging branches damaging structures/security.
• Water/irrigation: Contractor ensures planting receives specified water; provides hoses/sprinklers/fittings; hand‑waters areas not covered by irrigation.
• Irrigation maintenance: Contractor ensures system fully functional; reports defects to Eskom within 24 hours; first three months: detailed audit submitted identifying damage.
• Client liaison: Service provider appoints key Account Manager for liaison with Eskom on landscaping.
• Odd jobs: Gardener/carwash/odd‑jobs staff carry out odd jobs as required by site supervisor; Eskom provides consumables; private‑vehicle washing prohibited.

• Contractor must inspect all cleaning, pest‑control, and horticulture equipment and maintain registers for random checks; failure to produce proof of inspection or submit updated registers monthly results in non‑compliance.
• Use of environmentally friendly, biodegradable cleaning products encouraged; should comply with ISO 14001.
• Emergency cleaning (spillages, graffiti) must be completed promptly.
• Pest‑control services must be performed at stipulated frequencies; service reports signed on‑site and left on site.
• All equipment must be branded, in good working condition, and repaired/replaced as needed.

• B‑BBEE: Minimum Level 4 required.
• Sanitary services: Must comply with National Environmental Waste Management Act and local municipal by‑laws.
• Pest control: Must comply with SANS 10402:2013 and SANS 10133:2011.
• Hazardous substances: Handling must follow regulations under the OHS Act; Hazchem certificates and data sheets required.
• Environmental: Use of environmentally friendly, biodegradable cleaning/gardening products encouraged; compliance with ISO 14001 mentioned for cleaning products.
• Waste management: Recycling required; waste bins not to exceed 60% full; compaction areas kept hygienic.
• General: Contractor must replace damaged plants/trees at own cost; adhere to Fertilizers, Farm Feeds, Agricultural Remedies Act.

• Slip‑resistant floors must remain slip‑resistant when wet; failure to ensure this is non‑compliance.
• Mats must not pose tripping hazards.
• Stairs, handrails, ledges must be free of debris, stains, marks.
• Internal glass, mirrors, cladding must be streak‑/smear‑free.
• Paintwork, walls, doors must be void of stains, graffiti, cobwebs.
• Ceilings, bulkheads, air‑conditioning diffusers to be cleaned to 3.3m height.
• Furniture, fixtures, signage kept clean.
• Sanitary ware free of soiling, detergent/watermarks.
• Waste receptacles emptied, cleaned, liners replaced; overflow cleared within 30 minutes.
• External litter collection program; waste bins positioned as agreed, never overflowing.
• Parking garages/areas kept litter‑free.
• Lawn‑mowing equipment must have grass‑catching bins.
• Edges trimmed only with edge trimmers/shears (no spades).
• Herbicide application by competent person wearing protective clothing.
• Hazardous‑chemical handling per OHS Act regulations; Hazchem certificates/data sheets required.
• Line trimmers (weed‑eaters) prohibited around tree bases; stem protectors required.
• Pruning to prevent overhanging branches damaging roofs, gutters, fences, or compromising security.
• Garden refuse removed daily; no overnight stockpiles.
• Roads, pavements, pathways kept swept clean (interior/exterior).

• Waste must be sorted and deposited in recycling bins/containers.
• Waste bins never to exceed 60% full; compaction/waste‑disposal areas kept hygienic, free of litter/smells.
• Waste bins/containers moved to collection points on waste‑collection days.
• High‑level ledges/surfaces cleaned every 3 months to remove ingrained dirt, dust, stains, moth/rodent/animal faeces.
• Sanitary waste collection/disposal must comply with National Environmental Waste Management Act and local by‑laws; waste‑disposal certificates supplied to employer.
• Leaf‑litter/garden refuse removed daily; no overnight stockpiles.
• Roads, pavements, pathways kept swept clean.
• Contractor solely responsible for ensuring planting areas receive specified water; hand‑water areas not covered by irrigation.

• Washing of Eskom employees’ private vehicles is not allowed and constitutes misconduct (theft/misuse) that could lead to contract termination.
• Contractor may not claim additional costs for the odd‑jobs service.
• Contract manager: Sugen Chinniah (Properties Management), signature date 02/07/2026.

Submit the following returnable documents as part of the tender:

• Completed and signed Annexure B (Eskom's OHS legal and other requirements form).
• Health and Safety (OHS) Plan addressing project/scope OHS risks, aligned with Eskom's OHS requirements.
• Baseline OHS Risk Assessment (BRA) with methodology, identifying and managing OHS risks for the scope.
• Valid Letter of Good Standing (COIDA or equivalent) or Employment Compensation Commissioner Insurance registration.
• Signed OHS Policy (complying with OHS Act Section 7, signed by CEO) or SANS ISO 45001:2018 certification.
• ISO 45001 certificate or equivalent (if applicable for auditable OHS systems).

Signed and submitted acknowledgement of Eskom's OHS legal and other requirements form, ISO 45001 certificate or equivalent, and Valid Letter of Good Standing (COIDA or equivalent).

Eligibility is contingent on meeting the OHS submission requirements. The tenderer must be a legally registered entity capable of providing the specified soft services. A valid Letter of Good Standing from the Compensation Commissioner (COIDA) is mandatory, demonstrating compliance with employment injury insurance. The company must have a formal, signed OHS policy or relevant certification (ISO 45001).

Scope of work: Provision of Soft Services for Cleaning, Gardening, and Pest Control Services for Eskom Property Management in the Cape Coastal Cluster (Eastern Cape), covering East London, Mthatha, Port Elizabeth, and Aliwal North Zones. Contract duration: 3 years.

Mandatory compliance requirements:

• Valid Letter of Good Standing (COIDA or equivalent) or Employment Compensation Commissioner Insurance registration.
• Signed OHS Policy (OHS Act Section 7, signed by CEO) or SANS ISO 45001:2018 certification.
• Compliance with Eskom's OHS legal and other requirements (Annexure B).
• Submission of a Health and Safety (OHS) Plan aligned with Eskom's OHS requirements.
• Baseline OHS Risk Assessment (BRA) with methodology for the scope of work.

This section applies only to suppliers/contractors with a certified auditable OHS system.

Bidders must provide valid Employment Compensation Commissioner Insurance registration or Letter of Good Standing (COIDA or equivalent).

Evaluation uses the OHS Tender Evaluation Template (Document Identifier 240-106084675 Rev 3). Criteria include compliance with Eskom's OHS legal requirements, submission of OHS Plan, BRA, Letter of Good Standing, and OHS Policy or ISO 45001 certification.

Tender issued on: 06/05/2026.

Eskom Representative: Bulelani Flekisi.

Submit the following returnable documents as part of your bid: Form A (completed and signed).

Submit Form A (completed and signed).

Scope: Provision of Soft Services for Cleaning, Gardening, and Pest Control Services for Eskom Property Management in Cape Coastal Cluster, Eastern Cape (East London, Mthatha, Port Elizabeth, Aliwal North Zones). Contract duration: 3 years.

No additional user-defined requirements specified beyond Form A submission.

Evaluation is based on Quality Management System (QMS) compliance with ISO 9001:2015.

Section A: Quality Management System Requirements (Score: 3 points)

• A.1: Quality Method Statement based on scope (use Method Statement Template-Ref 240-126469599).
• A.2: Quality Policy approved by top management.
• A.3: Quality Objectives approved by top management.

Section B: Evidence of QMS in Operation (Score: 2 points)

• B.1: Documented information for defined roles, responsibilities, and authorities (include organization chart and responsibility matrix, covering quality management function/role as per Clause 5.3 of ISO 9001:2015).
• B.2: Documented information for Control of Externally Provided Processes, Products, and Services (include criteria for evaluation, selection, monitoring of performance, and re-evaluation of external providers as per Clause 8.4 of ISO 9001:2015).

Section E: User-Defined Additional Requirements (Score: 1 point)

• E.1: Form A must be completed and signed.

Scope: Provision of soft services (cleaning, gardening, pest control) for Eskom Property Management in the Cape Coastal Cluster (Eastern Cape: East London, Mthatha, Port Elizabeth, Aliwal North Zones) for a 3-year period.

Document Control: Ensure all documents are controlled versions from the official Eskom document management system. Uncontrolled copies downloaded from the system are the user's responsibility to verify.

Returnable Documents: Not specified in the provided document. Bidders must ensure all submitted documents are controlled versions from the official Eskom document management system.

Scope of Work: Provision of soft services including cleaning, gardening, and pest control for Eskom Property Management in the Cape Coastal Cluster (Eastern Cape: East London, Mthatha, Port Elizabeth, Aliwal North Zones) for a 3-year period.

Method Statement Requirements:

• Outline the scope of work as detailed in the Works Information of the NEC document/RFQ.
• Define 2-3 SMART objectives aligned with the scope of work outputs.
• Identify and communicate customer needs effectively to affected personnel.
• Specify required skills, competencies, and training for delivering the scope of work.
• List Personal Protective Equipment (PPE) required for executing the scope.
• Detail tools, equipment, and infrastructure (including testing/measurements) needed.
• Document the organization’s mission, vision, strategy, policies, and shared values.
• Identify risks associated with the scope of work and outline mitigation actions.
• Explain how the organization identifies gaps for process improvement to meet or exceed customer/regulatory requirements.
• Specify data to be collected and analyzed for future decision-making.
• Describe relationship management with stakeholders (e.g., suppliers) and their selection, evaluation, and performance monitoring criteria.

Submit a signed Annexure B: Acknowledgement Form for Eskom OHS legal and other requirements (Document 240-77471499 Rev 3). The form must include: Company/Supplier Name, Name of Authorised Person (CEO/Director/Managing Director), Signature, Date, and Witness Signatures (x2).

Required Form: Signed Annexure B: Acknowledgement Form for Eskom OHS legal and other requirements (Document 240-77471499 Rev 3). Details to Include: Company/Supplier Name, Name of Authorised Person (CEO/Director/Managing Director), Signature, Date, Witness Signatures (x2).

Scope: Provision of Soft Services for Cleaning, Gardening, and Pest Control Services for Eskom Property Management in the Cape Coastal Cluster (Eastern Cape). Coverage: East London, Mthatha, Port Elizabeth, and Aliwal North Zones. Duration: 3 years.

Mandatory Compliance: Supplier/Contractor/Tenderer must understand and comply with the following: Eskom’s Occupational Health and Safety (OHS) requirements for Soft Services. Legal Frameworks: Constitution of the Republic of South Africa Act, 1996; Occupational Health and Safety Act, 1993 and Regulations; Compensation for Occupational Injuries and Diseases Act, 1993; National Environmental Management Act, 1998; Basic Conditions of Employment Act, 1997; Employment Equity Act, 1998; National Road Traffic Act, 1996. Post-Award: Align company processes with Eskom’s OHS policies, procedures, and standards. Penalties: Enforced for non-conformance by the main supplier, contractors, or sub-suppliers. Induction: All employees (contractors/suppliers) must undergo Eskom and company-specific induction. Contractor Management: Main supplier must: Demonstrate selection criteria for appointing contractors/suppliers. Notify Eskom prior to contractor/supplier appointment. Ensure contractors/suppliers have adequate resources and competencies. Manage contractors/suppliers to comply with legal and Eskom requirements. Monitor via audits/assessments for OHS compliance. Provide grounds for termination of non-compliant contractors/suppliers. Address non-conformances directly with main contractor/supplier. Eskom may request testimonials/references and client contact details for similar past work.

OHS Compliance: Must adhere to Eskom’s OHS requirements for Soft Services. Legal Compliance: Constitution of the Republic of South Africa Act, 1996; Occupational Health and Safety Act, 1993 and Regulations; Compensation for Occupational Injuries and Diseases Act, 1993; National Environmental Management Act, 1998; Basic Conditions of Employment Act, 1997; Employment Equity Act, 1998; National Road Traffic Act, 1996. Post-Award: Align company processes with Eskom’s OHS policies, procedures, and standards. Penalties: Applied for non-conformance by the main supplier, contractors, or sub-suppliers. Induction: All employees (contractors/suppliers) must complete Eskom and company-specific induction.

Contractor/Supplier Responsibilities: Demonstrate selection criteria for appointing sub-contractors/suppliers. Notify Eskom before appointing any sub-contractors/suppliers. Ensure sub-contractors/suppliers have adequate resources and competencies. Accountable for sub-contractor/supplier compliance with legal and Eskom requirements. Monitor sub-contractors/suppliers via audits/assessments for OHS compliance. Provide termination grounds for non-compliant sub-contractors/suppliers. Address all non-conformances directly with the main contractor/supplier. Eskom reserves the right to verify compliance and request testimonials/references for similar past work.

The tender requires the provision of soft services for cleaning, gardening, and pest control for Eskom Property Management in the Cape Coastal Cluster (Eastern Cape), covering zones in East London, Mthatha, Port Elizabeth, and Aliwal North for a 3-year period. Bidders must select the applicable category (e.g., Category 4) and submit the required returnable documents as per the scope.

Submit the following returnable documents as per the selected category: Form A, ISO 9001:2015 certificate (if applicable), internal and external management system audit reports (with Nonconformity, Correction, and/or Corrective Action Reports), Draft Contract Quality Plan (CQP) and Inspection and Test Plan (ITP) as per Scope of Works (Ref ISO 10005), and information for defined roles, responsibilities, and authorities. Save the completed template in PDF, sign, and preferably lock the sheet before submission.

Quality Management System (QMS) compliance with ISO 9001:2015 is required. Submit either: (Option 1) Valid ISO 9001:2015 certification with defined product/service scope, or (Option 2) QMS Manual, Quality Policy, Quality Objectives, and documented information for control of nonconforming outputs, corrective actions, and internal audits. Additional requirements include documented roles, responsibilities, and authorities, as well as control of externally provided processes, products, and services.

Provision of Soft Services (Cleaning, Gardening, and Pest Control) for Eskom Property Management in the Cape Coastal Cluster, Eastern Cape. Coverage includes East London, Mthatha, Port Elizabeth, and Aliwal North Zones. Contract duration: 3 years.

Bulelani Flekisi, Senior Advisor Quality Assurance. Note: Date of signature (06/05/2026) is provided but no direct contact details (email/phone) are specified in the document.

Bidders must complete and sign Form A (240-68099512 Rev 9) to acknowledge and accept Eskom Supplier Quality Requirements as per 240-105658000 Specification and ISO 9001 Standard. This form is a returnable document and must be submitted as part of the bid.

Returnable: Signed Form A (240-68099512 Rev 9) acknowledging acceptance of Eskom Supplier Quality Requirements (240-105658000 Specification and ISO 9001 Standard).

Scope: Provision of Soft Services (Cleaning, Gardening, and Pest Control) for Eskom Property Management in the Cape Coastal Cluster, Eastern Cape, covering East London, Mthatha, Port Elizabeth, and Aliwal North Zones. Contract duration: 3 years. Quality requirements: Pre-contract award quality requirements apply (Category 4 selected). Post-contract, Eskom reserves rights of access, information, preservation, and audits. Special processes and management of nonconformities are mandatory.

ISO 9001 Principles: Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, and Relationship Management must be demonstrated.

Compliance with Eskom Supplier Quality Requirements (240-105658000 Specification) and ISO 9001 Standard is mandatory. Bidders must demonstrate capability and capacity for main supplier and sub-supplier roles. Site assessment may be applicable.

Evaluation based on ISO 9001 Standard compliance (Clauses 4-10) and adherence to its 7 principles. Post-contract evaluation includes Supplier Quality Performance Monitoring, Quality Audits, and Management of Nonconformities. Bidders must accept Eskom Supplier Quality Requirements (240-105658000 Specification and ISO 9001).

Scope: Provision of soft services for cleaning, gardening, and pest control. Includes supply of cleaning consumables.

Contracts Manager: Sugen Chinniah. Date noted in document: 02/07/2026.

Must provide valid reference letters/completion certificates for cleaning services (minimum 4 for full points)

Must be registered with the National Contract Cleaners Association (NCCA)

Must be registered with the South African Pest Control Association (SAPCA)

Must prove ownership or rental of a bakkie via NATIS registration or contract

Must achieve a minimum technical score of 80% to proceed further in the evaluation

Scope: Provision of soft services including cleaning, gardening, and pest control services. Deliverables: Cleaning services and supply of cleaning consumables. Evidence required: Reference letters or completion certificates for past cleaning services and consumables supplied, including contact details for validation.

Bidders must provide reference letters or completion certificates for past cleaning services and consumables supplied. Documents must be on client’s company letterhead. Points scale: 0 references = 0, 1 = 5, 2 = 10, 3 = 15, 4+ = 20.

Mandatory registrations: Valid registration certificate with the National Contract Cleaners Association (NCCA). Valid registration certificate with the South African Pest Control Association (SAPCA). Vehicle requirement: Proof of ownership of a bakkie via NATIS registration certificate or proof of rental contract.

Technical evaluation criteria: Previous Experience in Cleaning (20 points), NCCA Registration (30 points), SAPCA Registration (30 points), Proof of Vehicle Ownership (20 points). Total: 100 points. Minimum threshold: >80%.

Provision of soft services (cleaning, gardening, pest control) for Eskom Property Management in Cape Coastal Cluster (Eastern Cape: East London, Mthatha, Port Elizabeth, Aliwal North) for a 3-year period. Services must align with Eskom’s environmental and SHEQ policies, including compliance with NEMA and ISO 14001 (where practicable).

Scope: Provision of soft services (cleaning, gardening, pest control) for Eskom Property Management in Cape Coastal Cluster (Eastern Cape zones: East London, Mthatha, Port Elizabeth, Aliwal North) for 3 years. Specific technical requirements: Pest Control - Valid PCO licences; chemical schedule; proof of waste disposal at registered landfill sites; waste manifest and safe disposal certificates; rodent bait containers must be labelled as poisonous and inaccessible to non-target animals. Gardening Services - Use of environmentally friendly herbicides; chemical schedule; disposal documents. Cleaning Services - Use of environmentally friendly materials where applicable; Material Safety Data Sheets (MSDs) for all cleaning materials.

Mandatory environmental compliance documentation: 1. Signed Environmental Policy (CEO/Director, date & version controlled) with commitments to protection, compliance, objectives, continual improvement, and pollution reduction. 2. Company Organogram showing responsible environmental personnel (e.g., Environmental Officer, Representative, Director, Herbicide Applicator). 3. Environmental Aspects & Impacts Register (activities, products, services) with significance ratings (Low/Medium/High) and aligned compliance obligations. 4. Environmental Risks & Opportunities (SWOT) Register. 5. Site-Specific Environmental Management Programme (EMP) addressing objectives, issues, and operational controls. 6. Waste Management Plan (WMP) detailing waste streams, prevention, minimization (reuse/recycle/reduce), disposal, and landfill records. 7. Environmental Emergency Preparedness & Response Plan (EPRP) including emergency scenarios, response procedures, drills, stakeholder contacts, and communication strategy. 8. Environmental Incident Register (description, date, reporting, actions, status). 9. Environmental Competency Training: Matrix/schedule and proof of training (environmental awareness, herbicide use, Eskom environmental legislation). 10. Environmental Appointment Letters defining roles, responsibilities, and authority for Environmental Officer/Representative. Additional: Compliance with National Environmental Management Act (NEMA); ISO 14001 requirements (where practicable). Reference documents: 32-727 SHEQ Policy; 32-726 SHE Requirements for Eskom Commercial Processes.

SHEQ Policy (32-727) and SHE Requirements for Eskom Commercial Processes (32-726) apply. Environmental incidents (e.g., hazardous spills, fires) must be documented in the Environmental Incident Register with details of the incident, reporting, actions, and status.

Communication strategy must define: what is communicated, how it is communicated, to whom, frequency, and purpose for environmental matters.

Pass mark for this contract is 100% of all environmental requirements. No partial compliance accepted.

• Project: Provision of Soft Services for Cleaning, Gardening and Pest Control Services for Eskom Property Management in Cape Coastal Cluster, Eastern Cape – East London, Mthatha, Port Elizabeth, Aliwal North Zones for 3 years.
• Project Address: Eskom Distribution division Cape Coastal Cluster – Eastern Cape.
• Scope: Facilities management services including Supervision, Cleaning, Supply of Cleaning and Hygiene Consumables, Pest and Rodent Control, Gardening, Fleet Vehicle Washing, External Window Cleaning exceeding 3.3m height.
• The Contractor provides all labour, supervision, administration, management, equipment, tools, supplies, and materials.
• Contract overview: Non-technical maintenance and upkeep of facilities (cleaning, gardening, hygiene, cleaning consumables).
• The awarded Contractor is the Principal Contractor; any contractor they appoint is an Appointed Contractor.
• Project Locations: East London Zone, Port Elizabeth Zone, Mthatha Zone, Aliwal North Zone.
• Project Program Details: Turnaround for evaluation TBA, anticipated commencement date TBA, project completion/duration TBA.
• Project Organogram includes OHS Officer Vuyokazi Meke and other supervisory staff.

• Eskom Health and Safety Officer: Vuyokazi Meke.
• Eskom Contract Manager: Thando Poney.
• Eskom Procurement Manager (Acting): Zingisa Ngamlana.
• Project locations: Eskom Distribution Cape Coastal Cluster – Eastern Cape, covering East London, Port Elizabeth, Mthatha, and Aliwal North Zones.

• Tenderers must submit a tender OHS file as part of their returnable documents.
• The tender OHS file must include a signed Annexure B: Acknowledgement form for Eskom SHE Rules and other Requirements.
• Suppliers will be given only ONE opportunity to re-submit outstanding tender documents within 7 working days if requested by the Procurement Practitioner.
• Failure to submit outstanding documents within the stipulated time renders the Supplier non-responsive and ineligible for contract award.
• After contract award, the successful Supplier must submit a site-specific OHS file for evaluation and address all identified gaps before work commences.
• The OHS file must be evaluated and approved before commencement of work.

• Tenderers must submit a tender OHS file including signed Annexure B: Acknowledgement form for Eskom SHE Rules.
• Annexure C 3: OHS Tender Evaluation Template (Low risk work) will be used to evaluate the OHS returnable file.
• An initial tender evaluation report will highlight compliance gaps (outstanding documents or insufficient evidence).
• The Eskom OHS Act Section 37(2) agreement must be signed at contract award and kept on file.
• Annexure D: OHS KPI’s and Post-Contract Reviews will be used for evaluation during the contract term.
• Annexure E: Contracts and Contractor OHS Management System Document Checklist must be filed for tracking.
• Suppliers have only ONE opportunity to re-submit outstanding documents within 7 working days upon request.
• Failure to submit on time renders the Supplier non-responsive.
• After negotiations, the awarded Supplier must submit a site-specific OHS file addressing all gaps before work starts.
• Each Supplier’s OHS documents will only be evaluated twice during tender evaluation before the final report.
• The OHS file must be evaluated and approved before work commencement.
• Any request for further evaluations requires motivation and approval from OHS Senior Management.
• If different OHS professionals are involved, a proper handover must be done.

• Scope: Provision of facilities management soft services for cleaning, gardening, and pest control across four zones in the Eastern Cape (East London, Port Elizabeth, Mthatha, Aliwal North) for a 3-year period.
• Services include: Supervision, cleaning, supply of cleaning and hygiene consumables, pest and rodent control, gardening, fleet vehicle washing, and external window cleaning exceeding 3.3m height.
• The Contractor must provide all labour, supervision, administration, management, equipment, tools, supplies, and materials.
• The Contractor (awarded as Principal Contractor) must develop an auditable Occupational Health and Safety Plan/Manual responsive to Eskom's OHS requirements and all applicable legislation.
• The Contractor remains accountable for the execution of its health and safety programme for its employees and any Appointed Contractors.

• A 'Competent Person' as per the OHS Act means a person with the knowledge, training, experience, and qualifications specific to the work task, with qualifications registered under the South African Qualifications Authority Act where appropriate.
• The Contractor includes employers who perform contract work and includes principal contractors.
• OHS file requirements must be evaluated at least 1 month prior to commencement of work.

• The Contractor must implement OHS training including induction, site-specific induction, visitor induction, and general training.
• The Contractor must promote employee engagement and behaviour-based safety.
• The Contractor must maintain housekeeping and order, proper workplace signage, and colour coding.
• Tools and equipment (including hand tools) must comply with OHS Act requirements for condition, use, care, storage, and maintenance.
• Personal Protective Equipment (PPE) must be issued based on risk, inspected regularly, and recipients trained in its use, care, and maintenance.
• The Contractor is subject to auditing: post-contract safety performance reviews, approval of the Principal Contractor OHS Plan, Eskom OHS performance monitoring audits, Principal Contractor audits, and site inspections by contractor management.
• Non-conformance and compliance procedures must be followed.
• Site rules include provisions for work stoppage, maintaining an OHS file, smoking policies, and cellular phone usage.
• Hours of work (normal and overtime) and record-keeping requirements must be adhered to.

• The Contractor must comply with all applicable OHS legislation, SANS codes, municipal by-laws, and Eskom OHS requirements.
• A Section 37(2) agreement under the OHS Act must be signed between Eskom and the Principal Contractor upon contract award, and between the Principal Contractor and any Appointed Contractors.
• The Contractor must have a valid Letter of Good Standing from the Compensation Commissioner before work commences and provide copies for any Appointed Contractors.
• The Contractor must implement a medical surveillance programme (pre-employment, periodic, exit medicals) conducted by a registered Occupational Health Practitioner.
• The Contractor must ensure all personnel receive health and safety induction and task-specific training.
• The Contractor must have a substance abuse program in line with the OHS Act and prohibit alcohol or intoxicating substances on work sites.
• The Contractor must appoint competent supervisors, safety officers, and health and safety representatives as required.
• The Contractor must conduct risk assessments, including public safety, before work commences and perform daily pre-task risk assessments.
• The Contractor must issue risk-based Personal Protective Equipment (PPE) and ensure proper training in its use and maintenance.

• Eskom’s minimum OHS requirements must be met for the 3-year contract duration.
• The Contractor must develop an auditable OHS Plan/Manual responsive to Eskom’s requirements and all applicable legislation.
• Key legislative references include: Basic Conditions of Employment Act, Employment Equity Act, Occupational Health and Safety Act, Compensation for Occupational Injuries and Diseases Act, National Environmental Management Act, National Health Act, National Road Traffic Act, Companies Act, SANS ISO 45001, SANS ISO 45003, SANS ISO 9001, ISO 14001, and applicable SANS standards.
• Eskom-specific procedures and standards must be followed (e.g., SHEQ Policy, Life-Saving Rules, Substance Abuse Procedure, Vehicle and Driver Safety, PPE Standard, Risk Assessment Procedure, Medical Surveillance Procedure, Emergency Planning, Fire Risk Management, Working at Heights, Smoking Policy).
• Roles and responsibilities are defined for Eskom Contract Custodian, Procurement Practitioner, SHE Professionals, Principal/Appointed Contractors, and Employees.
• Contractors must carry out duties under the OHS Act, ensure safety of employees and appointed contractors, keep employee records, compile and hand over SHE files, provide Letters of Good Standing, appoint competent staff, provide training, coordinate activities, conduct risk assessments, implement medical surveillance, enforce substance abuse policies, report and investigate incidents, establish health and safety committees, and appoint safety representatives.
• Employees are responsible for their own safety, cooperating with employers, reporting incidents and unsafe conditions, using PPE, and following safety rules.

• Environmental personnel are identified: Zusiphe Mnyaiza, Ntombentsundu Mzolo (EL), Siku Baloyi (PE).

• A Section 37(2) agreement under the OHS Act must be signed between Eskom and the Principal Contractor at contract award, and between the Principal Contractor and all Appointed Contractors.
• The original agreement is retained by the Contractor, a copy by the Contract Manager, and a copy must be included in the Principal Contractor’s OHS file.
• Procurement keeps records of Supplier OHS non-conformances, post-contract reviews, suspensions, and terminations for future reference in allocating works.

OHS requirements Requirements prescribed in the applicable OHS legislation, SANS codes,

Municipal by-laws, and Eskom OHS requirements. Means comprehensive

occupational health and safety requirements specific to each contract, project,

site, and scope of work. These OHS requirements are intended to ensure the

health and safety of persons, both workers and the public, and the duty of care to

the environment.

These occupational health and safety requirements shall be issued with the

enquiry/transaction to inform the future Contractors/Suppliers of the health and

safety requirements associated with the scope of work/contract/project, and the

Contractor/Supplier shall submit the health and safety plan in response

OHS professional The key individual in Eskom charged with OHS responsibilities, such as OHS

Managers, Officers, Advisors, and Co-ordinators (for this purpose, the OHS

individual allocated to the project/ programme). An OHS professional should not

be confused with a health and safety representative, as defined in sections 17 and

18 of the OHS Act.

OHS functional head The Manager in Eskom charged with OHS responsibilities in a Division/ Operating

Unit/ Business Unit.

Organisation may be defined as a group of individuals (large of small) that is cooperating under

the direction of executive leadership in accomplishment of certain common objects

Pre-job meetings (34-227) means a meeting that is held prior to the commencement of the day’s

work and that is attended by all the relevant employees associated with the work

task

Principal Contractor (In the text of this document) Means an employer, as defined in section 1 of the

OHS Act, who intends to tender for or has signed a contract with Eskom for

services rendered.

Provincial Director (OHS Act) means the provincial director as defined in Regulation 1 of the General

Administrative Regulations under the Act

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

Definition Explanation

Risk assessment (OHS Act) means a programme to determine any risk associated with any hazard

at a construction site in order to identify the steps needed to be taken to remove,

reduce, or control such hazard.

Service provider any private person or legal entity that provides any service(s) to Eskom for

compensation

Site (34-228) means an Eskom department, unit, complex, building, specific project,

work site, or the site where agents, clients, principal contractors, contractors,

suppliers, vendors, and service providers provide a service to Eskom, directly or

indirectly

Task (34-227) a segment of work that requires a set of specific and distinct actions for

its completion.

Tender An open or closed competitive request for quotations/prices against a clearly

defined scope/specification.

The Act (OHS Act) means the Occupational Health and Safety Act No. , as

amended, and the Regulations thereto

Toolbox talks (34-227) where the team leader, after conducting pre-task planning, shares all the

tasks at hand and discusses task allocation, the identified risks, and the control

measures with all his/her team members on site before commencing a specific

task and documenting the agreed strategy. (This shall be done to ensure common

understanding of the tasks, risks, and control measures required.)

Visitor any person visiting a workplace with the knowledge of, or under the supervision

of, an employer.

2.4 Abbreviations

Abbreviation Description

BU Business Unit

CE Chief Executive

COID Act Compensation for Occupational Injuries and Diseases Act

RHWC Regulations on Hazardous Work by Children in South Africa

DoEL Department of Employment and Labour (Inspection and Enforcement services –

Provincial office)

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

Abbreviation Description

EP Emergency Preparedness

EAP Employee Assistance Program

ERfW Environmental Regulations for Workplaces

GAR General Administrative Regulations

GSR General Safety Regulations

ER Ergonomics Regulations, 2018

LDV Light Delivery Vehicle

SDS Safety Data Sheet

NEMA National Environmental Management Act

OHS Act Occupational Health and Safety Act and Regulations,

SABS South African Bureau Standard

SANS South African National Standard

2.5 Roles and Responsibilities

2.5.1 Contractual and Legal Roles and Responsibilities.

Although the provisions of these OHS requirements typically only refer to the Contractor,

compliance herewith is also required from Appointed Contractors. The Principal Contractor

remains responsible for compliance with the requirements of these OHS requirements by

his/her Appointed Contractors and shall ensure that each Appointed Contractor complies with

the requirements hereof at all times and as applicable. Without derogating from his obligations

and responsibilities under the Contract, the Principal Contractor shall ensure that the

requirement to comply with the provisions of these OHS requirements is included in all

Subcontracts involving activities at the Project Site (or at other places, if any, as may be

specified under the Contract as forming part of the Site) and / or activities otherwise covered

by these OHS requirements. Failure by the Employer to enforce compliance with the

requirements of these OHS requirements shall not relieve the Contractor from any

responsibility or obligation whether under the Contract or under applicable Law.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

Eskom requires that the management of safety, health and environmental issues shall be to a

standard of excellence aligned with world class best practices. The Principal Contractor carries

prime accountability and responsibility for the health, safety and welfare of the Appointed

Contractor’s Personnel and for any works that may expose any other person other than their

personnel. No health, safety and welfare requirements specified by or imposed on these

Eskom OHS requirements (whether under the Contract or under applicable Law) shall be

construed or operate, as between the Eskom and the Principal Contractor, to reduce the

Principal Contractor’s accountability and responsibility for the health, safety and welfare of the

Contractor’s Personnel.

The Principal Contractor is responsible for adequately informing the Contractor’s Personnel of

all relevant information of these OHS requirements and the Principal Contractor accepted, and

approved site OHS Plan/Manual.

The Principal Contractor shall take prime responsibility for all aspects of environmental

management associated with the works and activities he is responsible for under the Contract.

The requirements of these OHS requirements should not be considered to be exhaustive and

Eskom reserves the right to add, delete or modify conditions where it is considered to be

appropriate in these OHS requirements.

Where additions, deletions or modifications are made to these OHS requirements, the Contract

Custodian shall advise the Principal Contractor of the change. The Principal Contractor shall

be solely be responsible for informing the Contractor’s Personnel and its Appointed Contractor

of these changes. Eskom or the Contract Custodian shall not be responsible for any failure

caused by a Principal Contractor not receiving a notification or failing to act upon such

notification.

2.5.2 Roles and responsibilities commitment

Visible commitment is essential to providing a safe work environment. Managers, Supervisors

and employees at all levels must demonstrate their commitment by being proactively involved

in the day-to-day operations, in particular the Occupational Health and Safety aspects of any

project / contract. Legislation requires that each employee must take reasonable care of

themselves and their fellow workers, from management level down to the lowest employee

level.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

2.5.3 Eskom Contract custodian roles and responsibilities

The contract custodian shall:

1. Ensure that the contract specifies how OHS will be managed and reported on for the

duration of the contract/ transaction and the Supplier/ Contractor adheres to the relevant

contract SHE requirements.

2. Ensure that the Principal Contractor develops a project-specific SHE Plan that aligns to

these OHS Requirements. When the Tender/ contract has been awarded, it is the Contract

Custodian’s responsibility to ensure that the SHE Plan of the Principal Contractor is

evaluated, accepted and approved before the commencement of work.

3. Ensure that the Principal Contractor SHE file is evaluated for compliance once the contract

has been awarded. Once satisfied that the contents of the SHE file meet the requirements,

a letter or confirmation of acceptance shall be issued to the Principal Contractor.

4. Ensure that the SHE Plan of the Principal Contractor and any appointed contractor is

audited throughout the execution of the contract for compliance from a legislative and

Eskom OHS point of view.

5. Ensure that the necessary details/ issues pertaining to Contractor non-conformances on

contractual OHS obligations during contract execution, safety interventions, post contract

review, and supplier reconsideration are adequately addressed, recorded, and submitted

to Procurement Department for recording and to support future reference.

6. Ensure that the health and safety requirements are made available to the appointed

Contractors where additional Contractors are appointed.

7. Ensure that the Eskom OHS Act: Section 37(2) Agreement - Form and Eskom

AnnexureB Acknowledgement Form for OHS legal and other requirements are signed

by the Contract Custodian and the Contractor when signing the contract and a copy of the

documents is kept in the Contractor SHE File.

2.5.4 Eskom Procurement Practitioner roles and responsibilities

The Procurement Practitioner shall:

1. Ensure that the appropriate SHE representative provides the SHE requirements and

specified documents before the release of the procurement tender and contract.

2. Ensure that the record about Supplier OHS non-conformances during contract execution,

post contract reviews, Supplier suspensions, and contract terminations are received from

the contract custodian and where applicable, Procurement shall keep a record of such

information to make it easily accessible to the relevant stakeholders for future reference,

especially when determining the allocation of future works or services.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

2.5.5 Eskom SHE Professionals roles and responsibilities

The SHE Professionals shall:

1. Ensure that OHS requirements are handed over to the allocated procurement and supply

chain representative.

2. Audit the SHE Plan and all the contents of the SHE file of the Principal Contractor and any

appointed Contractor for compliance throughout the execution of the project. Auditing will

be conducted by the Client’s representatives as per the Client’s SHE requirements and

applicable legislation as amended.

3. Ensure the utilisation and support of the mechanism for monitoring OHS performance and

compliance during contract execution.

4. Provide detailed information pertaining to Contractor non-conformances and safety

interventions for the post contract OHS review and provides reports for the Contract

Custodian to submit to Procurement.

2.5.6 Principal Contractors and appointed Contractors

Note 1: Most of the roles and responsibilities listed apply to both Principal Contractors and any

appointed contractors. Where some of the listed do not apply to both, then the specific responsibilities

will be listed and titled.

The Contractors shall:

1. Carry out all duties as listed in section 8, 9 and 10, the various other regulations that form

part of the OHS Act and its Regulations.

2. Carry accountability and responsibility for the safety and health of their employees and

their appointed Contractors within their working area, as contemplated by section 37(2) of

the OHS Act;

3. Shall keep a record of all employees including the appointed Contractor employees,

including date of OHS induction, relevant skills and licenses and be able to produce this

list at the request of the Eskom Project Manager.

4. Ensure that all their appointees are made aware of their accountabilities and

responsibilities in terms of their appointment and that they advise and assist these

appointees in the execution of their duties.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

5. Ensure that the minimum legislative, regulatory and Eskom SHE requirements are

complied with on all work sites.

6. Give the Eskom project managers and Line Managers / Responsible Managers their full

participation and cooperation.

7. Compile a SHE (health and safety) file where all relevant health and safety records must

be kept for each work site.

8. The Principal Contractor must hand over a consolidated (to include any appointed

Contractors files) health and safety file to the Eskom Project Manager on completion of

the project. This is to include all drawings, designs, lists of materials used and other

applicable information about the completed project, as well as the list of appointed

Contractors, the agreement, and the type of work completed.

9. Contractors must hand over a consolidated (to include any appointed Contractors files)

health and safety file to the Principal Contractor on completion of the project. This is to

include all drawings, designs, lists of materials used and other applicable information

about the completed project, as well as the list of appointed contractors, the agreement,

and the type of work completed.

10. The Principal Contractor must provide the Project Manager with a certified copy of his/her

Compensation Commissioner’s valid Letter of Good Standing (LoGS) before the

commencement of work and any future renewal letters obtained during the project for

record-keeping purposes. The letter of good standing shall reflect the name of the

Contractor’s company. Similarly, the Principal Contractor must provide the Eskom Project

Manager with all the valid Letters of Good Standing (LoGS) from their appointed

Contractors.

11. Appoint competent staff to perform the project work and ensure that all employees are

trained in the health and safety aspects relating to such work and that the employees

understand the hazards associated with all other work being carried out on the project.

12. Ensure that all employees are conversant with all relevant work procedures and that they

adhere to such procedures. Similarly (without removing the appointed contractors’

responsibilities), ensure that their appointed contractors and their employees are

conversant with all relevant work procedures and that they adhere to such procedures.

13. Co-ordinate the activities of all the appointed contractors in the interests of safety and

health;

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

14. Ensure that potential Contractors (whom they intend appointing) submitting tenders have

made detailed provision for the cost of safety and health measures throughout the project.

15. Stop his /her employees and any appointed Contractors if project work is not in

accordance with the SHE Plan or if such work poses a threat to the health and safety of

persons or a risk of degradation to the environment.

16. Take reasonable steps to ensure cooperation between all their appointed contractors.

17. Only appoint contractors to do work, if satisfied that the Contractor has the necessary

competencies and resources to perform the work safely.

18. Appoint full-time competent employees in writing to supervise the performance of all

specified work throughout the contract period.

Note 2: No work may commence and or continue without the presence of the appointed Project Manager

or Project Supervisor during performance of the contracted work.

19. Ensure that the Supervisor or Manager do not supervise work on any site other than the

site for which such supervisor has been appointed for.

Note 3: In determining the number of appointed competent Supervisors, the nature and scope of work

being performed, shall be taken into consideration.

Note 4: If a sufficient number of competent employee(s) have been appointed to assist the Construction

Supervisor, the Construction Supervisor may supervise more than one site.

20. Appoint a full or part time Safety Officer or Construction Safety Officer in writing.

21. Not victimise or dismiss employees, by virtue of the employees divulging health and safety

information or suspecting such information has been divulged, in the interests of health

and safety requirements;

22. Follow a process of disciplinary action if any of their employees or their appointed

Contractor employees have transgressed any of the requirements of the health and safety

specification, safety and health plans, site rules or any other requirements.

23. Ensure that all appropriate precautions are taken to protect persons (visitors, members of

the public, and other Contractors) present at work or in the vicinity of a construction site

against all risks that may arise from such site.

24. Before the commencement of any work, conduct risk assessments which shall include

public safety. This should be done by a competent person appointed in writing with a view

to identify hazardous and potentially hazardous work operations.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

25. Ensure that pre-task risk assessments are conducted and documented daily and prior to

the starting of any new task, irrespective of whether it is a repetitive task or not.

26. Take prime responsibility for all aspects of environmental management associated with

the project activity for which they are responsible.

27. Provide any appointed Contractor who is making a bid or is appointed to perform work on

Eskom’s behalf, with the relevant sections of the documented Eskom’s OHS

Requirements.

28. Principal Contractors are required to approve appointed Contractor’s SHE Plans if they

meet all the requirements.

29. Must ensure that an organisation medical surveillance programme for the duration of the

contract is in place and maintained.

30. Prior to having pre-employment and periodic medicals fitness examinations conducted,

person/ man job specifications must be compiled and handed to the Occupational Health

Practitioner.

31. Ensure that pre-employment, periodic and exit medicals are carried out on their

employees. Medical assessments must be conducted by a registered Occupational Health

Practitioner. During the pre-employment medical, where employees will be required to

work at heights, they will also be required to undergo the required employee physical and

psychological fitness examinations.

32. Ensure, prior to the commencement of work, that all persons involved in the project work,

as well as the appointed contractors, have received a health and safety induction training

session. Similarly, ensure that all visitors to site undergo the site’s induction training.

33. Ensure, prior to the commencement of work or contracted work, that all their employees

involved in the project work, as well as the appointed Contractors, have received task-

specific training.

34. Issue risk-based personal protective equipment (PPE) as a measure of last resort to their

employees, inspect such equipment regularly and ensure recipients of PPE are trained in

the proper use, care and where necessary, the maintenance of PPE;

Note 5: should the Principal Contractor or his/her appointed Contractors entertain visitors on site, they

will be held responsible for the provision and wearing PPE.

35. Must have a substance abuse program which must be in line with the requirements of the

OHS Act.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

36. Ensure that no alcohol or other intoxicating substances are brought on to, or remains on

the work sites.

Note 6: Eskom will not tolerate the presence of anyone who is or who appears to be under the influence

of alcohol or any other intoxicating substance whilst performing work for them or on any work site.

37. Ensure that all equipment and tools used comply with OHS Act requirements with respect

to condition, use, care, storage, maintenance, and the management of these;

38. Ensure that all incidents are reported and investigated timeously by competent incident

investigators.

39. Be involved in all of their appointed Contractor’s investigations.

40. Establish health and safety committees, hold such committee meetings on all sites, and

ensure that appointed contractors participate in their health and safety meetings.

41. Chair their own health and safety committee meetings and record such meetings.

42. Appoint sufficient number of health and safety representatives in terms of legislative

requirements and ensure that the appointed contractors appoint health and safety

representatives for their work sites.

43. When appointing Contractors, advise the Project Manager in writing timeously and obtain

his/her approval prior to them commencing work.

44. Shall keep a record of all employees including the appointed Contractor’s employees,

including date of induction, relevant skills and licenses and be able to produce this list at

the request of the Eskom Project Manager.

2.5.7 Employees

The employees shall:

1. Be responsible for their own safety and health and that of their co-workers.
2. Co-operate with their employer to meet all of the employer’s as well as legislative and

Eskom requirements.

3. Familiarise themselves with their responsibilities during induction and awareness training

sessions, some of which are:

a) familiarising themselves with their workplaces and safety and health procedures;

b) working in a manner that does not endanger them or cause harm to others;

c) ensuring that the work area is kept tidy;

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

d) reporting all incidents and near misses;

e) protecting fellow workers against injury by performing job observations;

f) reporting unsafe acts and unsafe conditions;

g) reporting any situation that may become dangerous; and

h) carrying out lawful orders and obeying safety and health rules;

4. Who become aware of any person disregarding a safety notice, instruction, or regulation,

immediately report this to the person concerned. If the person persists, stop that person

from working, and report the matter to contractor management and/or Eskom’s project

manager or supervisor immediately.

5. Not damage, alter, remove, render ineffective, or interfere with anything that has been

provided for the protection of the site or for the health and safety of persons this includes

any guarding of machinery or equipment.

6. Obey any safety signs and adhere to any site demarcation at all times.
7. When entering or leaving the site, do so via the official designated access/departure routes.

Where reflective jackets/bibs are required to be worn, wear them.

8. Be subjected to any disciplinary action, if having transgressed any of the requirements of

the health and safety site rules, Eskom requirements, company requirements, or legislative

requirements.

9. Avoid any act that may endanger their own health and safety or that of fellow employees,

members of the public, or visitors who may be affected by their acts and/or omissions at

work.

10. Have the right to obtain proper information from their employer regarding health and safety

risks and measures related to the work processes.

11. Use facilities placed at their disposal and not misuse anything provided for their own

protection or that of others.

12. Have the right to remove themselves from danger when they have good reason to believe

that there is an imminent and serious danger to their health and safety and have the duty

to inform their supervisor immediately of such danger.

13. Report to their supervisor (in the first instance), the principal contractor (in the second

instance), and/or the Eskom project manager, any substandard acts and/or conditions that

have come to their attention and that have not been rectified or acted on by their contractor

management timeously.

14. Have the right and the duty at any workplace to participate in ensuring healthy and safe

working conditions, to the extent of their control, over the equipment and methods of work

adopted.

15. Maintain the surrounding area of the work site in a neat and tidy condition.
16. Have meaningful participation in regular health and safety meetings.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

17. Have the right to refuse to perform or continue to perform any task/job on the grounds of

health, safety, and environmental concerns.

18. When given instructions, understand the instructions and be permitted to clarify those

instructions.

2.6 Related supporting documents

2.6.1 Annexure B: Acknowledgement form for Eskom SHE Rules and other

Requirements –

This acknowledgement of Eskom's OHS legal and other requirements must be

completed, signed and submitted by the Tenderer / Contractor on their tender OHS file

returnables. The Supplier/Contractor/Tenderer is expected to comply to the of Eskom's

OHS legal and other requirements when working at/rendering a service to Eskom.

Penalties shall be enforced on the main Supplier for non-conformance/s (identified for

the main Supplier and/or its Contractor and/or Supplier) pertaining to Eskom and/or

Statutory OHS requirement/s.

Note: This Eskom form must be sent out together on the tender portal with all the OHS

documents and the tender enquiry and must be signed and acknowledged by the

tendering Suppliers and be included on the Supplier’s OHS returnable documents.

2.6.2 Annexure C 3: OHS Tender Evaluation Template (Low risk work) –

This checklist will used as the Eskom OHS criteria set to evaluate the Supplier

/Contractor OHS Tender returnable file for this contract.

Note: This Eskom checklist must be sent out together on the tender portal with all the

OHS documents and the tender enquiry.

2.6.3 Occupational Health and Safety Tender Evaluation Report –

On completion of the tender evaluation of shortlisted Suppliers, OHS will compile an

initial tender evaluation report, which will highlight compliance/conformance gaps

(outstanding documents/information or insufficient evidence of compliance) by the

Suppliers and recommend or not recommend Supplier based on the level of

compliance/conformance. The report will give feedback of all the Suppliers that

were evaluated for OHS and will remain at Procurement on this contract records.

2.6.4 Eskom OHS Act section 37 (2) agreement –

The 37 (2) agreement must be completed and signed with the NEC document by the

responsible Eskom Contract Manager and the awarded Contractor / Supplier on

contract awarding. This agreement assigns liability on Employers (Principals) for the

unlawful Acts or omissions of mandatories (Contractors), except where a written

agreement between the parties has been concluded containing arrangements and

Procedures to ensure compliance with the said Act by the mandatories. The purpose

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

of the OHS Act 37(2) agreement between Eskom and mandatories is to ensure

compliance with the provisions of Sec 37(2) of the OHS Act, .

Note: The signed copy must be kept on the Supplier Tender OHS contract records at

Procurement and a copy on the Supplier site specific OHS file.

2.6.5 Annexure D: OHS KPI’s and Post-Contract Reviews –

An evaluation will be conducted and will be supported by the objective evidence

documented during the term of the contract. The objectives and outcome of the OHS

post-contract review shall be reflected in the contractual requirements for the Supplier

so that the Supplier is aware of this exercise.

Note: The completed and signed evaluation report must be filed in the contract records

at Procurement.

2.6.6 Annexure E: Contracts and Contractor OHS Management System Document

Checklist –

This checklist must be kept and filed at Commercial /Procurement in the contract

records in order to be able to track the process for OHS commercial process.

2.7 OHS application, evaluation, and reports

OHS will assess and evaluate the Occupational Hygiene and Safety (OHS) capability to

comply with Eskom, legal and other requirements of the OHS returnable for OHS falls under

contractual requirements, which means the Suppliers/Contractors will submit the tender

returnable during the tender close-out. The OHS evaluation will take place once the mandatory

and Functionality evaluation have been completed. Only the shortlisted Suppliers who passed

mandatory and functionality evaluation threshold will be evaluated for OHS.

On completion of the tender evaluation of shortlisted Suppliers, OHS will compile an initial

tender evaluation report, which will highlight compliance/conformance gaps (outstanding

documents/information or insufficient evidence of compliance) by the Suppliers and

recommend or not recommend supplier based on the level of compliance/conformance.

The Procurement Practitioner will engage the Suppliers only once, requesting all the

outstanding tender documents to be re-submitted. The Suppliers will be given only ONE

opportunity to submit the outstanding documents within 7 working days. Failure to

submit the outstanding documents within the stipulated time; rendered the Supplier/Contractor

as non-responsive and ineligible for contract award.

When the Procurement Practitioner receives the re-submitted tender documents within the

stipulated timelines, OHS will re-evaluate the submitted tender documents and will compile,

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

and resubmit a final tender evaluation report. However, insufficient evidence of

compliance/gaps will be addressed with the preferred Supplier at the negotiation meeting as

part of the contract conditions. The closeout timelines of the compliance/conformance/gaps

will be determined by the OHS professional.

After negotiations, the contract awarded Supplier shall submit the site-specific OHS file for

evaluation and must address all the gaps that were identified during the first Procurement

stage prior to commencement of work on site.

Note: For OHS as contractual requirements, each Supplier will only be evaluated twice during tender

evaluation stage before the final report is submitted to the Procurement Practitioner. To avoid the delays

and the effective use of OHS resources, no Supplier/Contractor’s tender OHS documents shall be

evaluated more than two times before contract award. However, the OHS file must be evaluated

and approved before commencement of work.

However, should any further tender evaluations be required, the Procurement Manager will submit a

motivation and supporting documentation for the request to the relevant OHS Senior Manager/OHS

Manager for approval.

Preferably, the same OHS professional should be involved in the project/transaction. If a different OHS

resource has to be used, a proper handover shall be done by the two OHS professionals.

2.8 Process for Monitoring

This document is subject to document control processes and shall be updated when it is due

for revision or when conditions of this contract dictate. The revision date of this document is

indicated at the end section of this document under REVISION.

Conformance to this document shall be through regular safety inspections, Audits and

document verification.

3. Document content

3.1 Scope of work

3.1.1 Contract/Project scope of work overview

Eskom Real Estate is mandated to render a service to the Cape Coastal Cluster Eastern Cape

of a Non-Technical nature of maintenance and upkeep of the facilities i.e cleaning, gardening,

hygiene, and cleaning consumables.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

The technical specifications and detailed scope of work for this project shall be provided by the

Contract Manager with these OHS requirements, listing relevant specific project details. The

copy of the detailed scope of work must be filed and retained by the Supplier/Contractors on

their OHS file.

Note: The Contractor who will be awarded this contract will be known as the “Principal

Contractor” and any contractor appointed by the Principal Contractor will be known as the

“Appointed Contractor.

3.1.2 Project location:

The scope of work will be conducted at the following Eskom Distribution Division Cape

Coastal Cluster Property Managements sites:

• East London Zone
• Port Elizabeth Zone
• Mthatha Zone
• Aliwal North Zone

3.1.3 Project description scope of work:

The scope includes the provision of the following facilities management services:

• Supervision Service.
• Cleaner Service.
• Supply of Cleaning Consumables and Hygiene Consumables.
• Pest Control and Rodent Control Service.
• Gardener, Fleet Vehicle Washing.
• External Window Cleaning exceeding a height of 3.3m.

The Contractor shall provide all labour, supervision, administration and management,

equipment, tools, supplies and material required to perform the facilities management services

specified herein.

Four Enquiries will be issued out since the Scope of work is for four Areas. The Facilities

Management Technical Services Contract seeks to address Health, Safety and Environmental,

building regulations compliance issues that are currently experienced within the facilities.

3.1.4 Project Program details:

The evaluation and assessment of the cycle: OHS files requirements at least 1 month prior to

commencement of work.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

• Turn around for evaluation: TBA
• Anticipated date for the commencement of work on site: TBA
• Project completion date or project duration: TBA

3.1.5 The Project Organogram:

Contract Manager:

THANDO PONEY Contract Support Staff

OHS Officer: Vuyokazi Meke

Contract Supervisors:

Environmental: Zusiphe Mnyaiza

Ntombentsundu mzolo (el)

SIKU BALOYI (PE) Quality: Bulelani Flekisi

Lwando juta & ncumisa ngoma

(Mthatha)

Lekhoba moalusi (aliwal north)

Principal Contractors:

Tba

Principal Contractors Contract Managers:

Tba

Principal Contractors Contract

Supervisors:

Tba

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

THE PROVISION OF SOFT SERVICES Template 240-73418055 Rev 2

FOR CLEANING, GARDENING AND Identifier

PEST CONTROL SERVICES FOR Tender PR No’s 1076129992 Rev 0

ESKOM property management

Ccc EC el, mthatha, pe and

ALIWAL NORTH ZONES. Effective Date May 2021

OHS requirements

(Low risk services)

3.2 Legal Compliance

3.2.1 Section 37(2) (Legal) Agreement

A section 37(2) agreement must be signed between Eskom and the Principal Contractor at the

time of awarding the contract using the Eskom Occupational Health and Safety Act: Section

37(2) Agreement Form (240-43921804) template. The Principal Contractor must ensure that

a section 37(2) agreement is compiled between the Principal Contractor and all their Appointed

Contractors for the duration of the contract as per contract requirements dictates.

The original copy of the section 37(2) agreement must be retained by the Contractor and a

copy retained by the Contract Manager.

A copy all the agreements must form part of the respective Principal Contractor’s OHS file.

3.2.2 Hazardous Work by Children (Child Labour)

The Constitution of the Republic of South Africa, in the “Bill of Rights” is clear on the rights of

children, especially when it comes to:

1. being protected from exploitative labour practices:
2. not to be required or permitted to perform work or provide services that

i. are inappropriate for a person of that child’s age; or

ii. place at risk the child’s well-being, education, physical or mental health or spiritual,

moral or social development:

and the Basic Conditions of Employment Act, Chapter six Section 43 “Prohibition of

employment of children”.

Before resorting to the use of child labour, due consideration must be given to the rights of the

child in terms of the constitution. Where work is being performed which is not prohibited in

terms of the constitution, then such work must be conducted in terms of the OHS Act

“Regulations on Hazardous Work by Children in South Africa” with emphasis on paragraph 2

Purpose and Interpretation. Eskom does not condone the use of child labour and therefore all

effort must be exercised, and child labour should not be used.

3.2.3 OHS Act

The Principal Contractor and Appointed Contractors shall have on Eskom site up-to-date a

copy of the OHS Act and its Regulations which will be available to all employees.

Public

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with

the user to ensure it is in line with the authorised version on the system.

No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC

Ltd, Reg No 2002/015527/30.

of 96

• Closing date and time: 06 August 2026 at 10:00am.
• Clarification meeting (non-compulsory): 22 July 2026 at 10:00am via Microsoft Teams.
• Clarification queries deadline: 5 working days before tender submission closing date.
• Tender validity period: 120 days from the closing date and time.

• Eskom Representative for queries and clarifications: Nosiphiwo Mntimba.
• Email: [email protected].
• Phone: 043 703 5454.
• Clarification meeting confirmation: Contact Nosiphiwo Mntimba at the above details.
• Fraud/corruption anonymous reporting: 0800 11 2722 or [email protected].

• Submit electronically via Eskom E-tendering site: https://www.eskom.co.za/tenders/.
• Closing deadline: 06 August 2026 at 10:00am. Late submissions will not be accepted.
• Upload documents in PDF format; price list must also be submitted in Excel.
• Maximum upload size: 500 MB per document, total submission restricted to 4 GB.
• Do not submit zip/compressed files. No hard copies accepted.
• Ensure submission status is marked as 'complete'.
• Mandatory returnables at closing (disqualifiable if incomplete): Annexure A (Authorisation Form), Annexure B (Acknowledgement Form), Annexure C (Tenderer’s Particulars), Annexure D (Integrity Declaration Form), Annexure E (CPA for local goods), Annexure F (CPA for imported goods if applicable), Annexure G1-G4 (SBD 6.2 and local content schedules), Annexure H (SBD 1), Annexure J (SBD 4).
• Returnables required for evaluation (non-disqualifiable but score zero if missing): Annexure I (SBD 6.1 Preference Points Claim Form).
• If resubmitting, only the latest version will be considered; previous submissions become void.

Unable to extract eligibility criteria

• Scope: Provision of soft services (cleaning, gardening, pest control) for Eskom Property Management in the Cape Coastal Cluster, Eastern Cape.
• Zones: East London, Mthatha, Port Elizabeth, Aliwal North. Contractors must choose preferred zones and indicate priority.
• Contract period: 3 years.
• Award: One contractor per zone. A single contractor will not be awarded across multiple zones.
• Environmental requirements: Submit environmental policy, organogram, aspects & impacts register, risks & opportunities register, environmental management programme (EMP), waste management plan, emergency response plan, communication strategy, incident register, competency training certificates, appointment letters, acknowledgement of Eskom environmental documents.
• Pest control: Submit valid PCO licences, schedule of chemicals, proof of waste disposal at registered landfill, waste manifest and safe disposal certificate, safe bait placement guidelines.
• Gardening services: Use only environmentally friendly herbicides, provide chemical schedule and disposal documents.
• Cleaning services: Use environmentally friendly cleaning materials where applicable, submit material safety data sheets (MSDs) for all cleaning materials.
• Local content: For designated items (e.g., PPE, textile, clothing, leather, footwear), 100% local content threshold applies.
• Mandatory returnables for contract award: SBD 6.2 Local Content Declaration Certificate, Annexure C Local Content Declaration Summary Schedule, exemption letter from DTIC if threshold not met, delegation of authority letter if signatory not in executive authority.

• Pricing schedule/BOQ is required if not contained in the NEC contract.
• For e-tendering, submit price schedule in PDF and Excel format.
• Upload size per document is 500 MB, total submission restricted to 4 GB.
• Completed pricing schedule must be submitted with the tender.

• Submit recent 2 years' audited financial statements for financial viability analysis.
• Financial statements must include: auditor's/independent reviewer's/accounting officer's report, signed director's/member's report, annual financial statements (Statement of Financial Position, Comprehensive Income, Changes in Equity, Cash Flows, Notes), ITA 34C income tax assessment (if not audited), Public Interest Score (if not audited).
• Statements must be valid and not outdated (received within 18 months after year-end per Companies Act).
• Start-ups formed within last 12 months not required to submit audited statements initially but must furnish them after first year if successful.
• Joint ventures or special purpose vehicles: submit audited financial statements for each participant.
• Payment terms: For contracts below R50 million (incl. VAT), payment within 30 days of undisputed invoice. For contracts above R50 million (incl. VAT), payment within 60 days.
• Eskom reserves right to negotiate with preferred bidders if prices are not market-related.

• Mandatory documents: Proof of valid CSD registration (CSD number/report).
• Tax compliance: SARS-issued PIN required. Foreign tenderers with South African footprint must provide tax clearance certificate; those without footprint complete SBD1 only.
• B-BBEE: Submit valid B-BBEE certificate/affidavit/CIPC certificate for EMEs.
• Safety: Submit original Certificate of Good Standing (COIDA) or proof of application from Compensation Fund or licensed insurer (South African tenderers only).
• Quality: Submit quality requirements as per invitation pack.
• Environmental: Submit environmental requirements as specified.
• Employment Equity: If a designated employer, provide proof of compliance with Employment Equity Act, including submission of EE report to Department of Labour (South African tenderers only).
• CIDB: Not applicable for this tender.
• Eligibility disqualifications include: being on international sanctions lists, submitting multiple tenders (except where system allows), conflict of interest, non-authorized signatures, restriction by National Treasury, being on Tender Defaulters list, subcontracting 100% of scope.

• Submit an auditable Health and Safety Plan/Manual aligned with Eskom OHS requirements.
• Evaluation criteria:

1. Complete and sign Annexure B acknowledgement form for Eskom OHS legal and other requirements.
2. OHS Plan must address project/scope-specific OHS risks.
3. Baseline OHS Risk Assessment (BRA) with methodology for risk identification, assessment, and management.
4. Valid Letter of Good Standing (COIDA or equivalent).
5. OHS policy signed by CEO/MD, compliant with OHS Act Section 7 or SANS ISO 45001:2018.

• Successful tenderer must sign OHS Act 37.2 agreement with Eskom, provide project-specific OHS file approved prior to work commencement, and undergo OHS induction.
• Attached OHS documents: Eskom OHS requirements (Low Risk services), Annexure B acknowledgement form, Eskom AnnexureC3 OHS Tender Evaluation Template (Low risk).
• Safety requirements include SHEQ (Safety, Health, Environment & Quality) and SDL&I and finance components.
• Additional safety/quality documents as required per scope of works.

• Submit environmental policy, company organogram showing responsible persons, environmental aspects & impacts register, risks & opportunities (SWOT) register, environmental management programme (EMP), waste management strategy/plan (WMP), emergency preparedness & response plan, communication strategy/plan, incident register, competency training certificates, appointment letters, acknowledgement of Eskom environmental documents.
• Additional requirement: Environmental law awareness training.
• Pest control: Submit valid PCO licences, chemical schedule, proof of waste disposal at registered landfill, waste manifest and safe disposal certificate, safe bait placement guidelines.
• Gardening services: Use only environmentally friendly herbicides, provide chemical schedule and disposal documents.
• Cleaning services: Use environmentally friendly cleaning materials where applicable, submit MSDs for all cleaning materials.
• Local content: For designated items (e.g., PPE, textile, clothing, leather, footwear), 100% local content threshold applies.
• Mandatory returnables for contract award: SBD 6.2 Local Content Declaration Certificate, Annexure C Local Content Declaration Summary Schedule, exemption letter from DTIC if threshold not met, delegation of authority letter if signatory not in executive authority.

• Contract conditions: NEC3 Term Service Contract will be used.
• Eligibility: Tenderers must not be under restriction to do business with Eskom or state-owned companies.
• Disqualifications include: nationality from a country on international sanctions lists, submitting multiple tenders (with exceptions), joint ventures without joint and several liability agreement, conflict of interest, non-authorized signatures, restriction by National Treasury, being on Tender Defaulters list, subcontracting 100% of scope.
• Payment terms: For contracts below R50 million (incl. VAT), payment within 30 days of undisputed invoice. For contracts above R50 million (incl. VAT), payment within 60 days.
• Subcontracting with subsidiaries is discouraged and must be declared to avoid fronting allegations.
• Eskom reserves right to negotiate with preferred bidders if prices are not market-related.

• Contract starting date: 01 September 2026.
• Service period: 60 months.
• The Contractor must submit a first plan for acceptance within one month prior to the starting date.
• No briefing session, site visit, or clarification deadline dates are specified.

• Service Manager: Ndzondelelo Simunca.
• Email: [email protected].
• Phone: 043 703 2104.
• Address: ESKOM, Private Bag X1, Beacon Bay, 5205.
• Employer: Eskom Holdings SOC Ltd, registered office at Megawatt Park, Maxwell Drive, Sandton, Johannesburg.

• Submit the completed Form of Offer and Acceptance (C1.1) as part of the returnable documents.
• The tenderer must sign the Offer section; the Employer signs the Acceptance section.
• If submitting alternative tenders, use a separate copy of the Form of Offer and Acceptance.
• The tenderer must provide a Schedule of Deviations if any deviations from the tender documents are agreed upon.
• The tenderer must, within two weeks of receiving a signed agreement, contact the Employer’s agent to arrange delivery of securities, bonds, guarantees, proof of insurance, and other required documentation.
• Failure to fulfil these obligations constitutes a repudiation of the agreement.

• Scope: Provision of soft services for cleaning, gardening, and pest control at multiple Eskom sites in the Eastern Cape East London Zone.
• Specific sites include Sunilaws Office Park, Coastal Complex, Ducats Complex, and others listed.
• Services include supervision, cleaning, supply of consumables, pest control, rodent control, carwash, gardening, and external window cleaning exceeding 3.3m height.
• Working hours: Monday–Friday 07h00–16h00 (with breaks); Saturday & Sunday 07h00–15h30 when required.
• Staffing: 37 cleaners and 20 gardeners across sites as per detailed table.
• All work must comply with OHSACT, municipal by-laws, government legislation, and SABS codes.
• Materials must be environmentally friendly.
• The Contractor must provide all labour, supervision, management, equipment, tools, supplies, and materials.
• The Contractor must attend regular meetings with Eskom on-site.

• The Contractor must provide details of key people, including names, jobs, responsibilities, qualifications, and experience, with CVs.
• The price list (Option A) requires the Contractor to understand pricing mechanisms, link operations to the price list, and include all necessary costs.
• The tender includes detailed pricing sheets for cleaners, gardeners, supervision, consumables, pest control, rodent control, carpet cleaning, and travelling.
• Notes specify that rates exclude VAT, are fixed for the first 12 months, with CPI escalation thereafter, and that PPE/uniform compliance is required for payment.

• Quality assurance requirements are specified in section 3.3 of the Service Information.
• The Contractor must comply with health and safety risk management (3.1) and environmental constraints (3.2).
• Procurement sections detail requirements for people, subcontracting, and plant/materials, including specifications, defect correction, and tests/inspections.
• Site services, noise/dust/water/waste control, hook-ups to existing works, and tests/inspections are also covered.
• The Contractor must provide proof of information sharing to employees and attend regular meetings; failure may result in non-compliance.

• The pricing data is in Part C2, including Option A assumptions and the price list.
• The price list includes detailed cost breakdowns for cleaners, gardeners, supervision, consumables, pest control, rodent control, carpet cleaning, and travelling.
• A detailed BOQ is attached as an Excel file (Tender BOQ East London.xlsx) that must be saved on a USB and is part of the tender returnable.
• Rates exclude VAT, are fixed for the first 12 months, with CPI escalation applicable annually thereafter upon written request.
• CPI escalation does not apply to percentage mark-up items.
• Non-wearing of PPE/uniform can result in payment withholding.

• Contract uses NEC3 Term Service Contract Option A: Priced contract with price list.
• Prices are derived from a price list with items priced as lump sums or rates multiplied by quantities.
• Payment assessment interval: between the 20th day of each successive month.
• Currency: South African Rand.
• Payment period: four weeks, dependent on the contractor’s BBBEE status.
• Interest rate: prime rate (Standard Bank) for ZAR amounts; LIBOR for other currencies.
• Rates are fixed for the first 12 months; thereafter, CPI escalation may be applied annually upon written request.
• CPI escalation does not apply to percentage mark-up items.
• The Contractor must provide a tax invoice within one week of receiving a payment certificate.
• The Contractor must include Eskom’s VAT number (4740101508) on invoices if VAT registered.

• B-BBEE: The Contractor must notify Eskom within seven days of any change in B-BBEE status and submit an updated verification certificate within thirty days. A decrease in B-BBEE status may lead to renegotiation or termination.
• Ethics: Any illegal or corrupt practices are grounds for termination and possible civil/criminal action.
• Insurance: The Contractor must provide insurance as required by the Insurance Table, supplementing what Eskom provides. Minimum cover includes R50,000 deductible per event for damage to Employer’s property and R500,000 for employee injury/death.
• Confidentiality: The Contractor must not disclose contract-related information without consent.
• Health, Safety, and Environment: The Contractor must comply with all applicable laws, including the Construction Regulations and environmental regulations.
• Subcontracting: If in a joint venture, all members are jointly and severally liable. Changes to joint venture composition require Employer consent.
• Tax: The Contractor must comply with VAT Act requirements if registered.

• The Contractor must take all reasonable precautions for health and safety and comply with the Construction Regulations and all applicable laws.
• The Contractor may be appointed as Principal Contractor.
• Staff must wear specified uniforms and PPE; non-compliance can lead to payment withholding or contract termination.
• All senior personnel must have operable cell phones during service hours.
• The Contractor must report personnel shortages promptly and provide replacements.
• Site entry, security control, permits, and site regulations must be followed.
• Health and safety facilities, environmental controls for flora/fauna, and cooperation with others are required.

• The Contractor must comply with all applicable environmental laws, regulations, and contract procedures.
• Materials and substances used must be environmentally friendly.
• Work must adhere to OHSACT, municipal by-laws, government legislation, and SABS codes.

• Contract based on NEC3 Term Service Contract (TSC3) with Option A (Priced contract with price list) and additional clauses.
• Dispute resolution: Option W1 with adjudication and arbitration.
• Secondary options include price adjustment for inflation (CPI escalation after first year), changes in law, low service damages, limitation of liability, and task orders.
• Additional conditions (Z clauses) cover cession/delegation, joint ventures, B-BBEE status changes, ethics, confidentiality, health/safety/environment, tax invoicing, compensation event notification, and employer limitation of liability.
• Insurance: Employer provides certain insurances; Contractor must provide additional insurance as needed, with minimum cover amounts specified.
• Termination: Refer to clause 90; specific procedures apply for termination due to B-BBEE status decrease or ethics violations.
• Contract law: Republic of South Africa.
• Language: English.
• Starting date: 01 September 2026; service period: 60 months.

• The tender includes sections on health and safety, environmental management, and quality assurance requirements as part of the evaluation framework.