Supply, support and enhancement of the genesys cloud customer service solution for the nyda

{"closingDate":"07 October 2026","closingTime":"11h00 am","briefingSession":"{"date":"17 September 2026","time":"10h00 am","venue":"10h00 am","is_compulsory":true}"}

A compulsory briefing session will be held as follows: 17 September 2026 at 10h00 via Microsoft Teams. Prospective bidders are advised to download Microsoft TeamViewer prior to the time of the briefing. Bidders can access the briefing session at https://teams.microsoft.com/meet/369649529287326?p=KVx5aaE0pwzwOUQE72 which is also available on the NYDA Website as well as the National e-tender portal of this tender.

{"name":"Dr. Ayanda","email":"[email protected]","phone":null,"department":"Email: [email protected]","address":null}

Returnable Documents:

• A Joint Venture Agreement is signed by the JV Partners and,
• Central Supplier Database (CSD) report or pin., supplier database Treasury’s Central Supplier Database (CSD). A Tenderer that is, (CSD) registration selected as a preferred Tenderer but is not registered on the, Central Supplier Database (CSD) of the National Treasury, shall,
• Bidders are requested to register on the National Treasury CSD, institution to verify the supplier’s tax status on CSD.,
• Registration can be completed online at www.csd.gov.za

Returnable Tenderers submit fully completed and signed returnable documents as per the list. The following Standard Bidding Documents are duly completed and signed: SBD 4 - A fully completed and duly signed disclosure form. The returnable part of the tender offer. Number of copies of the returnable part of the tender offer communicated on paper shall be [not specified]. Bidders must submit proof of registration on the National Treasury's Central Supply Database (CSD) or using SARS e-filing pin in National Treasury compliance.

Unable to extract eligibility criteria

The appointment of a service provider to supply software licences,

Support services, and enhance the existing genesys cloud-based

Customer service solution for head office contact centre personnel

And receptionists across branches and districts.

Tender Number RFP2026/05/NYDA

Tender Issue Date 04 September 2026

Briefing Session A compulsory briefing session will be held on 17 September 2026 at 10h00 am

Date and Time via Microsoft TeamViewer.

https://teams.microsoft.com/meet/369649529287326?p=KVx5aaE0pwzwOUQE

72 . Prospective bidders are advised to download Microsoft TeamViewer

before the time of the meeting. Bidders can access the briefing session by

clicking "

https://teams.microsoft.com/meet/369649529287326?p=KVx5aaE0pwzwOUQ

E72 which is also

available on the NYDA Website as well as the National e-tender portal of this

tender advert.

Closing Date The closing date for submission of proposals is as follows:

Date: 07 October 2026

Closing Time The closing time for submission of proposals is as follows:

Time: 11h00 am

Bidders must ensure that bids are submitted timeously to the National Youth

Development Agency, 7 Naivasha Road, Sunninghill, 2191.

Tender Validity

resolution time A detailed commitments (SLAs), 35 methodology

the existing Genesys Cloud-based Customer Service solution for Head Office contact centre personnel

and receptionists across branches and districts. The selected service provider will provide

comprehensive professional services to improve customer service operations, integrate seamlessly with

the existing ERP system, and leverage advanced analytics and automation. The goal of this project is

to enhance the overall customer experience at NYDA by optimising the current Genesys platform,

streamlining workflows, and ensuring continued innovation and operational efficiency.

viii. Recording:

o Recording is required for all agents.

o The retention period for call recordings is one year.

ix. IVR:

o Call Handling: The IVR must efficiently handle incoming calls, providing callers with a menu

of options to direct their inquiries to the appropriate department or service. This will help

streamline the call centre’s operations and ensure that callers are directed to the right

resources without the need for human intervention.

o User Interaction: IVR systems allow callers to interact with the system by using their phone's

keypad or voice commands. This user interaction is crucial for guiding callers to their desired

destination and for providing a user-friendly experience.

o Information Retrieval: IVR can access databases and provide information to callers. For

example, it can check account balances, provide order status, or offer automated updates.

Proven Contact Centre Implementation Experience: A positive testimonial must cover: the client

organisation name and contact details, Detailed project scope, Technologies deployed,

This criterion covers Three or more positive testimonial 35 positive testimonials at letters

least three (3) of these Two positive testimonial letters 20

references must Signed Positive

One positive testimonial letter 10 demonstrate proven testimonial letters on 35 experience in the client's letterhead

implementing Genesys with contact details

Cloud contact centre No testimonial letter provided 0

solutions.

Possess a relevant ICT (10) years’ experience, with a 30 Degree or equivalent strong specialization in contact

qualification in centre implementation.

Technology with 30 Qualification with 5 to 10 years’ experience in contact experience, with a strong centre specialization in contact centre implementation. 0 implementation.

Total points 100

NB: Bidder(s) are required to achieve a minimum of 70 points out of 100 points, bidders who failed

to meet the stipulated threshold will not be considered for the next stage.

The Genesys Cloud-based Customer Service solution must consider NYDA’s strategic goals which

would address most of the business and functional requirements. The Genesys Cloud Contact Centre

solution must cater to improved redundancy and scalability. The provision of managed solutions

geared to meet security, cost-effectiveness, scalability, and high productivity solutions.

3.1.1 Onboard the NYDA branches:

i. Rollout Voice, Email, and WhatsApp channels on the Genesys Cloud platform across 43 NYDA

branches and 1 head office, ensuring full operational readiness.

ii. Enable intelligent, context-aware routing of customer interactions, directing queries to

correct place.

iii. Provide branch-level configuration including the assignment, management, and migration

of branch-specific contact numbers without disrupting live operations or the customer

experience. The solution shall provide the capability to update, migrate, and manage branch

number configurations without impacting live operations or customer experience.

iv. The rollout shall ensure integration with the existing ERP system to enrich routing decisions with

real-time customer data and interaction context.

3.1.2 Real-Time Assistance:

i. The system shall provide real-time assistance to agents in real time during both voice and digital

interactions.

ii. The system shall recommend the next best action using the AI capabilities and knowledge base

to assist the agents.

iii. Support live escalation from self-service channels to agents without loss of interaction

context.

3.1.3 Quality Assurance and Compliance:

i. Support a standardised and automated evaluation framework across all channels for

monitoring agent performance and service quality.

ii. Align evaluation criteria with business KPIs, compliance standards, and customer experience

metrics.

iii. Leverage AI-driven scoring, risk detection, and trend analytics for quality and compliance

management.

iv. Provide voice and screen recording capabilities, with secure storage and retrieval for audits.

v. Enable supervisors to review, validate, and report on automated evaluation results, ensuring

accountability and compliance.

3.1.4 Survey Management:

i. Implement customer surveys across both voice and digital channels (e.g., IVR, SMS, email,

web chat).

ii. Ensure surveys are triggered automatically seamlessly at the end of an interaction or via

follow-up.

3.1.5 Automation and AI Capabilities:

i. The business requires AI capability, including chatbots and voicebots, across all supported

customer interaction channels (e.g., WhatsApp, web chat, IVR), capable of handling routine

inquiries, providing contextual responses, and escalating complex cases to human agents

where appropriate. The chatbots will be used for FAQs, application tracking and status with

integration to ERP.

ii. Support dynamic orchestration between self-service and live agents, ensuring seamless

continuity of context.

iii. Integration with existing backend systems (ERP) is required enabling the chatbots to access

and update relevant customer and transaction data in real time to support both self-service

and automated task execution.

3.1.6 Multichannel and Omnichannel Support:

i. Support for various communication channels, including voice, text/SMS, social media,

messaging apps, chats, and email.

ii. Omnichannel capabilities for seamless customer support across preferred channels.

3.1.7 Campaign Management

i. Enable targeted customer campaigns to improve satisfaction, and engagement outcomes.

3.1.8 Reporting and Analytics:

i. Robust reporting and analytics capabilities to provide insights into customer interactions,

service performance, and agent productivity.

ii. Customizable dashboards and reporting tools for data-driven decision-making.

iii. The system shall provide access to transcribed voice interactions for reporting and analysis

purposes.

3.1.9 Configuration and Scalability:

i. Easy-to-use configuration tools for customizing workflows, routing rules, and automation

processes.

ii. Scalable solution to accommodate changing business needs.

3.1.10 Support Services

5. Use of contract documents and information; inspection

i. Propose the most appropriate licensing tier (CX3 or CX4) based on the solution design

ii. Clearly justify the recommended tier in relation to functional requirements, particularly AI,

automation, analytics, and workforce optimisation capabilities

iii. Provide a detailed cost breakdown for the proposed licensing model

iv. Where applicable, provide alternative pricing for both CX3 and CX4 scenarios

v. The proposed solution must optimise cost while ensuring that all mandatory functional and

operational requirements are met.

i. Operating Times of the Call Centre:

The Call Centre operates from 8:00 AM to 5:00 PM, Monday to Friday, with office hours scheduled.

ii. Number of Agents Required:

The contact centre currently consists of 14 dedicated named agents based at Head Office,

supported by 44 named branch users across NYDA branches.

price. The other tenderers will receive proportionately less points based on the following

formula:

Ps = 80(1-(Pt-Pmin)/Pmin)

• Where: Ps = Points scored for comparative price of tender or offer under consideration.

• Pt = Comparative price of tender or offer under consideration; and

• Pmin = Comparative price of lowest acceptable tender or offer.

1.1 Price instruction

i. The bidder must price according to the pricing schedule provided.

ii. Breakdowns in costs should be provided, where necessary.

iii. The pricing schedule must be completed in non-erasable ink, and the use of correction

fluid/tape is not permitted.

iv. The price quoted by the bidder shall remain fixed for the first twelve (12) months of the

contract.

v. For the period thereafter, bidders shall propose a variable annual escalation rate in line with

Tax compliance system central

Tax compliance

Tax compliance requirements

Tax compliance status (tcs) pin may be made via e-filing through the SARS website

Csd number

Csd number must be provided

CSD report to claim the points allocated as per the table below

Central supplier database (csd), a csd

Central Supplier Database (CSD) report or pin

Central Supplier Database (CSD)

Central Supplier Database (CSD) of the National Treasury, shall

Joint Venture Agreement is signed by the JV Partners and

• A Joint Venture Agreement is signed by the JV Partners and
• Central Supplier Database (CSD) report or pin.

supplier database Treasury’s Central Supplier Database (CSD). A Tenderer that is

(CSD) registration selected as a preferred Tenderer but is not registered on the

• Bidders are requested to register on the National Treasury CSD

Central Supply Database (CSD) or using SARS e-filing pin in National Treasury compliance

SBD 4 - A fully completed and duly signed disclosure form. Should a conflict of interest be

H disclosure form – sbd 4

VAT registration

Supplier tax compliance system central

If the answer is “NO” to all of the above, then IT is not a requirement to register for a tax compliance

Points Allocation: 3 points

B-BBEE Details: MENT AGENCY

7 naivasha road

Sunninghill

2191

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

CONTACT PERSON Mlungisi Xulu CONTACT PERSON Mlungisi Xulu

Telephone

Number telephone number

Facsimile number facsimile number

E-MAIL ADDRESS [email protected] E-MAIL ADDRESS [email protected]

Supplier information

Name of bidder

Postal address

Street address

Telephone

Number code number

Cellphone

Number

Facsimile number code number

E-mail address

VAT registration

Number

Supplier tax compliance system central

Compliance pin: or supplier

STATUS DATABASE No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit

CERTIFICATE Yes No Yes No

[A B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE/ SWORN AFFIDAVIT (FOR EMES & QSEs) MUST BE SUBMITTED IN ORDER

To qualify for preference points for b-bbee]

Are you the

Accredited

Representative in are you a foreign based

SOUTH AFRICA FOR SUPPLIER FOR THE GOODS Yes No

THE GOODS Yes No /SERVICES /WORKS OFFERED?

/Services /works [if yes, answer part the

Offered? [If yes enclose proof] question below]

Questionnaire to bidding foreign suppliers

Is the entity a resident of the republic of south africa (RSA)? yes NO

Does the entity have a branch in the RSA? yes NO

Does the entity have a permanent establishment in the RSA? yes NO

Does the entity have any source of income in the RSA? yes NO

Is the entity liable in the RSA for any form of taxation? Yes NO

If the answer is “NO” to all of the above, then IT is not a requirement to register for a tax compliance

Status system pin code from the south african revenue service (SARS) and if not register as per 2.3 Below.

Part b

Terms and conditions for bidding

• Bid submission:

o BIDS MUST BE DELIVERED BY T

The National Youth Development Agency (NYDA) is a South African based agency established

primarily to tackle challenges that the nation’s youth are faced with. The NYDA was established

by an Act of parliament, act no . The institution was established to be a single, unitary

structure, established to address youth development issues at National, Provincial and Local

government level. The existence of the NYDA is located within the broad context of South Africa’s

development dynamics. Like many developing countries, South Africa has a large population of

youth, those between the ages 14-35. Given the youthful nature of the South African population

much of the socio-economic challenges faced by the nation, i.e., poverty, inequality and

joblessness, poor health etc., are borne by the youth. The gravity of challenges South Africa is

faced with, require multi - pronged efforts, that simultaneously promote the development of

sustainable livelihoods, reduce poverty, inequality and priorities the development of policies which

create an enabling environment for youth development.

1.1. NYDA Key Challenges and Needs

The National Youth Development Agency (NYDA) is a South African-based agency established

primarily to tackle challenges that the nation’s youth are faced with. To be able to address these

challenges, NYDA needs a robust, redundant, reliable, scalable, secure, future-proof, and flexible

customer service solution for the agency. The service provider must propose a solution that has the

right blend of technology depth, processes, and skills to be the partner of choice for NYDA to meet its

strategic business and functional needs.

1.2. NYDA Desired Outcome

capability to deliver ongoing operational, technical, and escalation support for the Genesys Cloudbased Customer Service solution. The details must include the below:

i. Support structure (levels, teams, roles, responsibilities)

ii. Hours of operation and availability for business-critical support

iii. Escalation procedures for urgent and complex issues

iv. Response and resolution time commitments (SLAs)

v. Tools and processes used for issue tracking, monitoring, and reporting

vi. Reporting and governance mechanisms for performance monitoring and continuous

improvement

3.1.11 Training

i. The bidder shall provide comprehensive training for all NYDA contact centre agents,

receptionists, and branch personnel on the Genesys Cloud-based Customer Service solution,

including all newly implemented features and enhancements.

ii. The training program shall include:

iii. Role-based curriculum for agents, supervisors, and administrators.

iv. Hands-on practical sessions covering workflows, routing, AI-assisted interactions, omnichannel

handling, and automation tools.

v. Branch-level training to ensure local staff understand branch-specific routing, numbers, and

operational workflows.

vi. Training manuals

vii. The bidder shall provide post-training support and refresher sessions to reinforce learning,

address knowledge gaps, and ensure agents can effectively leverage new features in day-to-

day operations.

3.1.12 Licensing Model and Platform Tiering:

NYDA anticipates that the solution may be implemented using Genesys Cloud CX3 or CX4 licensing

tiers, depending on functional requirements and budget considerations.

i. NYDA reserves the right to contact references during the evaluation and adjudication process. Any

effort by a bidder to influence the evaluation, comparison or award decisions in any manner, may

result in rejection of the quote/proposal concerned.

ii. Bidders shall not contact NYDA on any matter pertaining to the tender from the time the tender is

closed to the time the tender has been adjudicated. The results of all tenders will be published on

the NYDA website. Any effort by a tenderer to influence the tender evaluation, tender comparisons,

or tender award decisions in any matter, may result in rejection of the bidder concerned.

iii. The NYDA shall reject a submission if the bidder has committed a proven fraud and/or corrupt act in

competing for a particular contract.

iv. NYDA may disregard the bid of any Tenderer if that bidder, or any of its directors have abused the

institution’s supply chain management system and or committed fraud or any other improper

conduct in relation to such system.

I CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 1, 2 and 3 ABOVE IS CORRECT.

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm, certify

that the points claimed, based on the specific goals as advised in the tender, qualifies

the company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as

indicated in paragraph 1 of this form;

iii) In the event of a contract being awarded because of points claimed as shown in

paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary proof

to the satisfaction of the organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any of

the conditions of contract have not been fulfilled, the organ of state may, in addition

to any other remedy it may have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a result

of that person’s conduct;

(c) cancel the contract and claim any damages which it has suffered as

a result of having to make less favourable arrangements due to such

cancellation;

(d) recommend that the tenderer or contractor, its shareholders and

directors, or only the shareholders and directors who acted on a

fraudulent basis, be restricted from obtaining business from any organ

of state for a period not exceeding 10 years, after the audi alteram

partem (hear the other side) rule has been applied; and

(e) forward the matter for criminal prosecution, if deemed necessary.

..............................................

Signature(s) of tenderer(s)

Surname and name: ................................................................

Date: ...............................................................

Address: ...............................................................

...............................................................

...............................................................

...............................................................

1. Definitions - 1. The following terms shall be interpreted as indicated:

1.1 “Closing time” means the date and hour specified in the bidding

documents for the receipt of bids.

1.2 “Contract” means the written agreement entered into between

the purchaser and the supplier, as recorded in the contract form

signed by the parties, including all attachments and appendices

thereto and all documents incorporated by reference therein.

1.3 “Contract price” means the price payable to the supplier under

the contract for the full and proper performance of his contractual

obligations.

1.4 “Corrupt practice” means the offering, giving, receiving, or

soliciting of anything of value to influence the action of a public

official in the procurement process or in contract execution.

1.5 "Countervailing duties" are imposed in cases where an enterprise

abroad is subsidized by its government and encouraged to market

its products internationally.

1.6 “Country of origin” means the place where the goods were

mined, grown or produced or from which the services are supplied.

16. Payment
17. Prices
18. Contract amendments
19. Assignment
20. Subcontracts
21. Delays in the supplier’s performance
22. Penalties
23. Termination for default
24. Dumping and countervailing duties
25. Force Majeure
26. Termination for insolvency
27. Settlement of disputes
28. Limitation of liability
29. Governing language
30. Applicable law
31. Notices
32. Taxes and duties
33. National Industrial Participation Programme (NIPP)

General Conditions of Contract

1. Definitions - 1. The following terms shall be interpreted as indicated:

1.1 “Closing time” means the date and hour specified in the bidding

documents for the receipt of bids.

1.2 “Contract” means the written agreement entered into between

the purchaser and the supplier, as recorded in the contract form

signed by the parties, including all attachments and appendices

thereto and all documents incorporated by reference therein.

1.3 “Contract price” means the price payable to the supplier under

the contract for the full and proper performance of his contractual

obligations.

1.4 “Corrupt practice” means the offering, giving, receiving, or

soliciting of anything of value to influence the action of a public

official in the procurement process or in contract execution.

1.5 "Countervailing duties" are imposed in cases where an enterprise

abroad is subsidized by its government and encouraged to market

its products internationally.

1.6 “Country of origin” means the place where the goods were

mined, grown or produced or from which the services are supplied.

Goods are produced when, through manufacturing, processing or

substantial and major assembly of components, a commercially

recognized new product results that is substantially different in

basic characteristics or in purpose or utility from its components.

1.7 “Day” means calendar day.

1.8 “Delivery” means delivery in compliance of the conditions of the

contract or order.

1.9 “Delivery ex stock” means immediate delivery directly from stock

actually on hand.

1.10 “Delivery into consignees store or to his site” means delivered

and unloaded in the specified store or depot or on the specified

site in compliance with the conditions of the contract or order,

the supplier bearing all risks and charges involved until the supplies

are so delivered and a valid receipt is obtained.

1.11 "Dumping" occurs when a private enterprise abroad market

its goods on own initiative in the RSA at lower prices than that of

the country of origin and which have the potential to harm the

local industries in the RSA.

or facilitates any form of gratification, inducement, or bribe to influence a NYDA procurement process will be

subject to investigation and appropriate action. Such conduct may result in the disqualification of the bid,

termination of any existing contractual relationship, and reporting to the relevant regulatory and law

enforcement authorities, including the National Treasury for consideration of restrictions on conducting business

with the State.

i. NYDA reserves the right to withdraw or amend terms of reference/specifications by notice in writing

by advertising in the media in which the tender was originally advertised prior to the closing date.

ii. NYDA reserves the right not to award any of the tenders submitted.

iii. The cost of preparing the tenders will not be reimbursed.

iv. Shortlisted bidders may be invited for presentations.

v. Successful bidder will be required to sign a confidentiality/non-disclosure agreement.

vi. NYDA reserves the right NOT to appoint any Service Provider or to withdraw this request for bids.

vii. NYDA reserves the right to withdraw the awarding of the bid if the organisation and the successful

bidder are unable to agree on the terms and conditions of contract within 60 calendar days of the

awarding of this bid.

viii. All contracts entered by the organisation are subject to the attached general conditions of

contract.

ix. Any plans to prepare the premises to be fully legally compliant must be submitted as part of the

required returnable documentation.

1.3 Eligibility or RFP: The National Youth Development Agency reserves the right to reject bids. Proof of collusion among Bidders, in which case all proposals will be rejected. Tenders who do not meet the requirements above will be immediately disqualified. Bidders must submit a valid certificate confirming that they are an authorised partner of Genesys. The certification must be verifiable, current, and valid at the time of bid submission. The bidder attended the compulsory briefing session. NB: The bidder who failed to meet any of the above elements will be disqualified and will not proceed to the next stage.

PPPP−PP mmmmmm PPPP = 8888 (11 − PP mmmmmm )

Where

Ps = Points scored for price of tender under consideration

Pt = Price of tender under consideration

Pmin = Price of lowest acceptable tender

3.2. Formulae for disposal or leasing of state assets and income generating

Procurement

3.2.1. Points awarded for price

A maximum of 80 points is allocated for price on the following basis:

PPPP−PP mmmmmm PPPP = 8888 (11 + PP mmmmmm )

Where

Ps = Points scored for price of tender under consideration

Pt = Price of tender under consideration

Pmax = Price of highest acceptable tender

4. Points awarded for specific goals

4.1. In terms of Regulation 4(2); 5(2); 6(2) and 7(2) of the Preferential Procurement Regulations,

preference points must be awarded for specific goals stated in the tender. For the purposes

of this tender the tenderer will be allocated points based on the goals stated in table 1

below as may be supported by proof/ documentation stated in the conditions of this

tender:

4.2. In cases where organs of state intend to use Regulation 3(2) of the Regulations, which states

that, if it is unclear whether the 80/20 or 90/10 preference point system applies, an organ of

state must, in the tender documents, stipulate in the case of—

(a) an invitation for tender for income-generating contracts, that either the 80/20 or

90/10 preference point system will apply and that the highest acceptable tender

will be used to determine the applicable preference point system; or

(b) any other invitation for tender, that either the 80/20 or 90/10 preference point

system will apply and that the lowest acceptable tender will be used to determine

the applicable preference point system,

then the organ of state must indicate the points allocated for specific goals for both the

90/10 and 80/20 preference point system.

Table 1: Specific goals for the tender and points claimed are indicated per the table below.

(Note to organs of state: Where either the 90/10 or 80/20 preference point system is applicable,

corresponding points must also be indicated as such.

Bidders must submit CIPC Registration documents, B-BBEE Certificate/Affidavit, shareholder

certificate/s and detailed CSD report to claim the points allocated as per the table below.

Number of Number of

points points claimed

(80/20 system) allocated

(To be (80/20 system) The specific goals allocated points in terms of this tender completed by

(To be the tenderer)

completed by

the organ of

state)

At least 51% owned by people that are women 05

At least 51% owned by disabled people 05

At least 51% owned by people that are youth 10

Declaration with regard to company/firm

4.3. Name of company/firm...............................................................................

4.4. Company registration number: .....................................................................

4.5. Type of company/ firm

Partnership/Joint Venture / Consortium

One-person business/sole propriety

Close corporation

Public Company

Personal Liability Company

Non-Profit organisation

Non-Profit Company

State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm, certify

that the points claimed, based on the specific goals as advised in the tender, qualifies

the company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as

indicated in paragraph 1 of this form;

iii) In the event of a contract being awarded because of points claimed as shown in

paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary proof

to the satisfaction of the organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any of

the conditions of contract have not been fulfilled, the organ of state may, in addition

to any other remedy it may have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a result

of that person’s conduct;

(c) cancel the contract and claim any damages which it has suffered as

a result of having to make less favourable arrangements due to such

cancellation;

(d) recommend that the tenderer or contractor, its shareholders and

directors, or only the shareholders and directors who acted on a

fraudulent basis, be restricted from obtaining business from any organ

of state for a period not exceeding 10 years, after the audi alteram

partem (hear the other side) rule has been applied; and

(e) forward the matter for criminal prosecution, if deemed necessary.

..............................................

Signature(s) of tenderer(s)

Surname and name: ................................................................

Date: ...............................................................

Address: ...............................................................

...............................................................

...............................................................

...............................................................

Annexure a

Government procurement

General conditions of contract

Notes

The purpose of this document is to:

(i) Draw special attention to certain general conditions applicable to government bids,

contracts and orders; and (ii) To ensure that clients be familiar with regard to the rights and

obligations of all parties involved in doing business with government.

In this document words in the singular also mean in the plural and vice versa and words in

the masculine also mean in the feminine and neuter.

• The General Conditions of Contract will form part of all bid documents and may not be

amended.

• Special Conditions of Contract (SCC) relevant to a specific bid, should be compiled

separately for every bid if (applicable) and will supplement the General Conditions of

Contract. Whenever there is a conflict, the provisions in the SCC shall prevail.

Table of clauses

1. Definitions
2. Application
3. General
4. Standards
5. Use of contract documents and information; inspection
6. Patent rights
7. Performance security
8. Inspections, tests and analysis
9. Packing
10. Delivery and documents
11. Insurance
12. Transportation
13. Incidental services
14. Spare parts