The road accident fund (raf) is appointing a service provider to deliver a comprehensive employee wellness programme (ewp) for its employees and their immediate families over a five-year period. The scope includes a 24/7 counselling call centre, face-to-face and virtual counselling, trauma debriefing, financial wellness, proactive health interventions, and management support. Bidders must have at least five years' experience, a national footprint, and the ability to provide services in all 11 official languages.
Key Requirements
Submit hand-delivered or couriered bids to the RAF tender box at Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion, 0046, by 19 August 2026 at 11:00. Faxed or emailed bids will not be accepted.
Complete and submit all mandatory SBD forms (SBD 1, 3.1, 4, 5, 6.1), provide a Tax TCS PIN or CSD number, and ensure registration on the Central Supplier Database.
Meet the mandatory technical requirements: minimum six affiliates (psychologists, social workers, or registered counsellors) per province (three in Northern Cape), all registered with HPCSA or SACSSP, and a minimum of 20 clinical call centre staff.
Achieve at least 70 out of 100 points in the functionality evaluation and at least 35 out of 50 points in the site visit to proceed to the price and specific goals evaluation.
Offer services in all 11 official languages, provide a dedicated Client Relationship Manager, and maintain a 24/7/365 toll-free call centre with multiple access channels (SMS, email, WhatsApp).
Submit firm prices on SBD 3.1, including all applicable taxes and delivery costs. Non-firm prices will not be considered.
Ensure bid validity for 90 days from the closing date and attend the non-compulsory briefing session on 29 July 2026 at 11:00.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
Procurement Rules & Compliance ContextThis tender may be governed by South African public procurement rules covering fairness, transparency, preferential procurement, anti-corruption, administrative justice and access to information.
11 rules
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
Core procurement rules
These rules commonly apply to South African public-sector procurement.
7
Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
high
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Constitution of the Republic of South Africa, 1996 – Section 217
Act 108 of 1996 (s217)
high
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
The Road Accident Fund (RAF) is seeking a service provider to deliver a comprehensive Employee Wellness Programme (EWP) for its employees nationwide for a five-year period. The tender requires a provider with extensive experience, a national footprint, and the capability to offer services in all 11 official languages. The scope includes telephonic and face-to-face counselling, management support, trauma debriefing, proactive wellness interventions, and detailed reporting.
Not sure if your business is ready for this tender? Check CSD, CIDB, and B-BBEE requirements, run a readiness assessment, and move from opportunity to submission.
Based on General government tender averages. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
The RAF requires a service provider to deliver a comprehensive Employee Wellness Programme (EWP) for its employees and immediate families over five years.
The goal is to create a safe, healthy work environment that promotes employee performance and growth.
Scope: Provide a comprehensive Employee Wellness Programme (EWP) for RAF employees and their immediate families for five years.
Key Service Provider Requirements:
Minimum five years' experience in EWP/Wellness services.
National footprint with affiliates (health professionals) in all provinces.
Services must be available in all 11 official languages.
Must provide a dedicated Client Relationship Manager.
Core Service Components:
Employee Assistance Programme: 24/7/365 confidential telephonic counselling (toll-free), face-to-face/virtual counselling (up to 6 sessions per incident per year), management support, trauma debriefing, life management, and personal debt/financial counselling.
Proactive & Preventative Interventions: Executive wellness programme, health promotion sessions, mental health programmes, change support, capacity building for internal staff, and incapacity/absenteeism management.
Account Management & Reporting: Dedicated CRM, marketing/awareness campaigns, wellness app/website, and detailed monthly, quarterly, and annual reporting with a 24/7 dashboard.
Mandatory Technical Requirements (Phase 2):
Minimum six affiliates (Psychologists, Social Workers, or Registered Counsellors) per province (three in Northern Cape), listed in a specified table format.
All affiliates must be registered with HPCSA or SACSSP at bid closing.
Minimum 20 clinical call centre staff with full details provided.
The bidder must demonstrate operational capability during a site visit, including methodology, approach, and processes to execute the scope.
Site visit participants will have a maximum 5-day notice.
Key service methodologies include: a multi-channel 24/7 call centre, a network of qualified counsellors, management consultancy, proactive wellness campaigns, and structured reporting.
Pricing must be submitted on SBD 3.1: Pricing Schedule – Firm Prices.
Only firm prices are accepted. Non-firm prices or prices subject to exchange rate variations will not be considered.
All applicable taxes (VAT, PAYE, income tax, UIF, skills levies) must be included in the bid price.
All delivery costs must be included.
For contracts with imported content exceeding US$10 million, a National Industrial Participation (NIP) obligation applies (30% of imported content). A performance guarantee may be required.
Preference points under the 80/20 system: Price (80 points), Specific Goals (20 points).
Specific goals points: South African citizens who had no franchise pre-1996 (5 points), women-owned (4 points), persons with disabilities-owned (1 point). Minimum 51% ownership required.
Points must be claimed with supporting documentation in SBD 6.1.
The successful bidder must sign a written contract form (SBD7).
For contracts with imported content exceeding US$10 million, a National Industrial Participation (NIP) obligation agreement with the dti is required, including submission of a performance guarantee, business plans, and bi-annual progress reports.
The NIP obligation is separate from the RAF contract.
Bidders must declare any conflicts of interest, state employment, or relationships with RAF officials (SBD 4).
Collusive bidding is prohibited.
The organ of state may cancel the contract or impose restrictions for fraudulent claims.
2, Eco Glades Office Park, 420 Witch-Hazel Ave, Centurion, Pretoria, 0046, South Africa
Document-Backed
Source Snapshot Available
AI Enhanced
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
04 Aug 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.