What the tender required and what the award supports
Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.
Summary
The south african revenue service (SARS) invites qualified service providers to submit proposals for a 36-month contract to provide comprehensive media monitoring and analysis services. The successful bidder will monitor print, broadcast, online, and social media, deliver daily, monthly, quarterly, and annual reports, and provide crisis escalation and early warning alerts to support sars's reputation management and strategic communication.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
0 of 1 source documents fully reviewed. Unstated details are identified only after complete source review.
technical scope
12 sourced criteria
financial capacity
10 sourced criteria
pricing
1 sourced criteria
compliance returnables
12 sourced criteria
evaluation
7 sourced criteria
experience
1 sourced criteria
personnel
2 sourced criteria
equipment capacity
Source analysis requires completion or review
delivery contract
Source analysis requires completion or review
equity registrations
9 sourced criteria
What the buyer was looking for
1Inferred operational need
Submit one hardcopy (A4 ring-bound lever arch file) and one electronic copy (USB stick) of the complete proposal, sealed in an envelope marked with bidder name, bid number RFP 11/2026, and closing date, to the SARS Tender Office by 13 August 2026, 11:00 AM SAST.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
Tender is for the appointment of a service provider to deliver media monitoring and analysis services for 36 months.
Services aim to support SARS in managing public perceptions, targeting messages, and staying informed on tax, Customs, financial, and economic sector developments.
The scope is detailed in the Business Requirements Specification (Annexure A).
Important Dates
Source: RFP 11-2026 - Tender Pack.zip (RFP)
Closing date and time: 13 August 2026 at 11:00 AM.
Non-compulsory virtual briefing session: 15 July 2026 at 11:00 via Microsoft Teams (link and meeting ID provided).
Bid documents available for download: from 9 July 2026.
Questions submission deadline: 20 July 2026.
SARS response to questions: by 24 July 2026.
Proposal validity period: 180 calendar days from closing date, extendable with consent.
Contact Information
Source: RFP 11-2026 - Tender Pack.zip (RFP)
All communications must be directed to the SARS Tender Office via email: [email protected].
Telephone for general enquiries: 012 422 4078 (weekdays 8:00–16:00).
No other SARS officials or third parties may be contacted regarding this tender.
Submission Guidelines
Source: RFP 11-2026 - Tender Pack.zip (RFP)
Submit one hardcopy and one electronic copy (USB stick) of your proposal.
Hardcopy must be an A4 ring-bound lever arch file.
Electronic copy must be a complete duplicate of the hardcopy on a USB stick.
Submissions must be sealed in an envelope clearly showing: bidder name and address, bid number RFP 11/2026, and closing date.
Deliver to the SARS tender box at SARS Procurement Tender Office, Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Brooklyn, Pretoria, 0181, by 11:00 AM on 13 August 2026.
Late submissions will not be accepted.
Separate technical and pricing information into Folder 1 (Technical) and Folder 2 (Price and B-BBEE).
All documents must be in English.
Ensure your submission includes all required SBD forms, B-BBEE certificate/affidavit, and financial statements.
Gate 0 (Prequalification): Must submit completed SBD 1, SBD 4, SBD 6.1, Supplier Risk Questionnaire, proof of CSD registration, signed GCC, and three years' financial statements. Non-submission of SBD 1 or SBD 4 leads to disqualification; missing SBD 6.1 results in zero B-BBEE points.
Gate 1 (Mandatory): None.
Gate 2 (Technical): Minimum threshold of 75 out of 100 points. Desktop Technical Evaluation (30 points) assesses company experience, organogram, key personnel CVs, Key Account Manager qualification, and reference letters. Presentation Evaluation (70 points) includes live platform demonstration (40 points), sample outputs (20 points), and service continuity/risk management (10 points).
Gate 3 (Price and B-BBEE): Price (80 points) using formula based on lowest acceptable tender; B-BBEE/Specific Goals (20 points) for EME, Black ownership, Black women ownership, Black youth ownership.
Gate 4: Consolidation of price and B-BBEE scores.
Financial risk analysis: Must submit three years' audited/independently reviewed financial statements with public interest score; SARS may request financial guarantee.
Technical Specifications
Source: RFP 11-2026 - Tender Pack.zip (RFP)
Scope: Provision of comprehensive media monitoring and analysis services for 36 months.
Services must cover print, broadcast, online, and social media (including TikTok, Instagram, X/Twitter, Facebook).
Deliverables: Daily comprehensive reports (three times a day at 07:45, 12:00, 16:00), early morning summaries, and monthly/quarterly/annual qualitative analysis reports.
Reports must include PDFs/links for print, audio/video clips for broadcast, and access to a 24/7 electronic portal.
Must provide crisis escalation, early warning alerts for reputational risks, and AI/human quality assurance.
Technical support for the portal must be available 365 days/24/7.
Quarterly performance reviews with SARS are required.
Bidders must demonstrate their platform live during the presentation and provide sample outputs.
Financial Requirements
Source: RFP 11-2026 - Tender Pack.zip (RFP)
Submit three years' audited or independently reviewed annual financial statements.
If trading for less than three years, provide available statements and a letter explaining the situation.
Pricing must be completed in the provided template (Annexure B) with all-inclusive monthly costs (VAT exclusive).
Pricing must remain valid for 180 days from closing.
SARS may request a financial guarantee from the recommended bidder prior to award.
Joint ventures/consortia must submit financial statements for each party.
Subsidiaries submitting holding company statements must provide a performance guarantee from the holding company's financial service provider.
Compliance Requirements
Source: RFP 11-2026 - Tender Pack.zip (RFP)
Mandatory registration on the Central Supplier Database (CSD) – include CSD number in submission.
Tax compliance is required at award and throughout the contract.
Submit a valid B-BBEE certificate or sworn affidavit (for EME/QSE) with the proposal.
Joint ventures/consortia must submit a consolidated B-BBEE certificate or affidavit.
Foreign suppliers without South African tax obligations must complete the SBD 1 questionnaire.
All bidders must comply with applicable legislation including POPIA, ASA, BCCSA, ICASA.
SARS may conduct due diligence, including screening and vetting of personnel.
Successful bidder and key personnel must take an oath/affirmation of secrecy.
Section
Source: RFP 11-2026 - Tender Pack.zip
Technical evaluation minimum threshold: 75 out of 100 points.
Presentation Evaluation (70 points) criteria: live platform demonstration, sample report outputs, service continuity and risk management presentation.
Price evaluation: 80 points using standard formula based on lowest acceptable tender.
B-BBEE/Specific goals: 20 points allocated for EME status, Black ownership, Black women ownership, Black youth ownership.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
2Inferred operational need
Comply with all applicable legislation including POPIA, ASA, BCCSA, and ICASA, and provide 24/7 technical support for the electronic portal, with daily reports at 07:45, 12:00, and 16:00.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
3Inferred operational need
Tender is for the appointment of a service provider to deliver media monitoring and analysis services for 36 months.
Threshold: 36 months
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
7Inferred operational need
Deliverables: Daily comprehensive reports (three times a day at 07:45, 12:00, 16:00), early morning summaries, and monthly/quarterly/annual qualitative analysis reports.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
13Inferred operational need
Complete and submit all prequalification documents (SBD 1, SBD 4, SBD 6.1, Supplier Risk Questionnaire, signed GCC), proof of CSD registration, and three years' audited/independently reviewed financial statements.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
14Inferred operational need
Services aim to support SARS in managing public perceptions, targeting messages, and staying informed on tax, Customs, financial, and economic sector developments.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
15Scored criterion
Financial risk analysis: Must submit three years' audited/independently reviewed financial statements with public interest score; SARS may request financial guarantee.
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
23Inferred operational need
Complete the pricing template (Annexure B) with all-inclusive monthly costs (VAT exclusive) for news, broadcast, social media monitoring, and analysis reports, valid for 180 days from closing date.
Threshold: 180 days
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
24Inferred operational need
Submit one hardcopy and one electronic copy (USB stick) of your proposal.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
The linked award records KTM KNOWLEDGE SOLUTIONS as appointed for this tender. Recorded contract value: 1699470 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
28Inferred operational need
Deliver to the SARS tender box at SARS Procurement Tender Office, Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Brooklyn, Pretoria, 0181, by 11:00 AM on 13 August 2026.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
36Inferred operational need
Achieve a minimum technical evaluation score of 75 out of 100 points, including a live online demonstration of the media monitoring platform, sample outputs, and service continuity/risk management presentation.
Threshold: minimum technical evaluation score of 75 out of 100 points
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
37Scored criterion
Technical evaluation minimum threshold: 75 out of 100 points.
Threshold: minimum threshold: 75 out of 100 points
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
43Inferred operational need
Provide at least three verifiable reference letters for media monitoring/analysis contracts completed within the past five years, and submit CVs of key personnel with relevant experience and certified qualifications for the Key Account Manager.
Threshold: at least three verifiable reference letters for media monitoring/anal
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
44Inferred operational need
SARS may conduct due diligence, including screening and vetting of personnel.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
The linked award records KTM KNOWLEDGE SOLUTIONS as appointed for this tender. Recorded contract value: 1699470 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
46Inferred operational need
Submit a valid B-BBEE certificate or sworn affidavit to claim specific goals points (EME, Black ownership, Black women ownership, Black youth ownership) – up to 20 points; price is weighted at 80 points.
Threshold: 20 points
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
47Scored criterion
B-BBEE/Specific goals: 20 points allocated for EME status, Black ownership, Black women ownership, Black youth ownership.
Threshold: 20 points
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
The linked award records KTM KNOWLEDGE SOLUTIONS as appointed for this tender. Recorded contract value: 1699470 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
50Scored criterion
Gate 0 (Prequalification): Must submit completed SBD 1, SBD 4, SBD 6.1, Supplier Risk Questionnaire, proof of CSD registration, signed GCC, and three years' financial statements. Non-submission of SBD 1 or SBD 4 leads to disqualification; missing SBD 6.1 results in zero B-BBEE points.
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KTM KNOWLEDGE SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
51Scored criterion
Gate 3 (Price and B-BBEE): Price (80 points) using formula based on lowest acceptable tender; B-BBEE/Specific Goals (20 points) for EME, Black ownership, Black women ownership, Black youth ownership.
Threshold: 80 points
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.