Re-advert: cloud-based voip telephony system design, supply, implementation, and maintenance for agrément south africa (2-Year contract)

The tender is for the design, supply, implementation, and maintenance of a Cloud-based VoIP Telephony system for Agrément South Africa for a period of 2 years.

{"briefingSession":"{"date":null,"time":null,"venue":"ions or explanatory meetings in order to verify the nature and","is_compulsory":false}"}

{"name":null,"email":null,"phone":null,"department":"y to any other bidder(s) who have not","address":null}

Submit the completed bid in a sealed envelope marked with the tender number and title. The closing time is 11:00 on the closing date. Bids must be delivered to the Tender Box at Agrément South Africa's offices. Late bids will be disqualified. All required forms and documents must be completed, signed, and included.

Bids will be evaluated on functionality (technical response) and price. The 80/20 preference point system applies. Bidders must declare compliance with statutory requirements, disclose material information and conflicts of interest, and confirm that information acquired from Agrément South Africa will not be used or disclosed without written consent. Agrément South Africa reserves the right to award to a bidder that did not score the highest total points only in accordance with section 2(1)(f) of the PPPFA, to negotiate with preferred bidders, to accept part of a tender, to carry out site inspections, to correct mistakes, and to cancel or terminate the tender process at any stage.

provision of the services in question. In the

event of a conflict between the bidder’s proposal and the service

Agrément South Africa reserves the right:

2.1 To award this tender to a bidder that did not score the highest total number of points, only in accordance

with section 2(1)(f) of the PPPFA (Act ).

2.2 To negotiate with one or more preferred bidder(s) identified in the evaluation process, regarding any terms

and conditions, including price without offering the same opportunity to any other bidder(s) who have not

been awarded the status of the preferred bidder(s).

2.3 To accept part of a tender rather than the whole tender.

2.4 To carry out site inspections, product evaluations or explanatory meetings in order to verify the nature and

quality of the services offered by the bidder(s), whether before or after adjudication of the bid.

2.5 To correct any mistakes at any stage of the tender that may have been in the bid documents or occurred at

any stage of the tender process.

2.6 To cancel and/or terminate the tender process at any stage, including after the closing date and/or after

presentations have been made, and/or after tenders have been evaluated and/or after the preferred

bidder(s) have been notified of their status as such.

2.7 Award to multiple bidders based either on size or geographic considerations.

3. Agrément south africa requires bidder(s) to declare

In the bidder’s technical response, bidder(s) are required to declare the following:

3.1. Confirm that the bidder(s) is to:

3.1.1. Act honestly, fairly, and with due skill, care and diligence, in the interests of Agrément South Africa.

3.1.2. Have and effectively employ the resources, procedures and appropriate technological systems for the

proper performance of the services.

3.1.3. Act with circumspection and treat Agrément South Africa fairly in a situation of conflicting interests.

3.1.4. Comply with all applicable statutory or common law requirements applicable to the conduct of

business.

3.1.5. Make adequate disclosures of relevant material information including disclosures of actual or potential

own interests, in relation to dealings with Agrément South Africa.

3.1.6. Avoidance of fraudulent and misleading advertising, canvassing and marketing.

3.1.7. To conduct their business activities with transparency and consistently uphold the interests and needs

of Agrément South Africa as a client before any other consideration; and

3.1.8. To ensure that any information acquired by the bidder(s) from Agrément South Africa will not be used

or disclosed unless the written consent of the client has been obtained to do so.

Tax compliance

Central Supplier Database (CSD) proves non-compliant

B-BBEE Details: the right to accept or reject any or all amendments or additions proposed

by a bidder if such amendments or additions are unacceptable to Agrément South Africa or pose a risk to

the organisation.

The bidder’s SLA must also include the following:

• Resources that will be allocated to ASA.
• Details of inclusions and exclusions; and
• Standard turnaround times.

2. SPECIAL CONDITIONS OF THE Bid/Quotation

Agrément South Africa reserves the right:

2.1 To award this tender to a bidder that did not score the highest total number of points, only in accordance

with section 2(1)(f) of the PPPFA (Act ).

2.2 To negotiate with one or more preferred bidder(s) identified in the evaluation process, regarding any terms

and conditions, including price without offering the same opportunity to any other bidder(s) who have not

been awarded the status of the preferred bidder(s).

2.3 To accept part of a tender rather than the whole tender.

2.4 To carry out site inspections, product evaluations or explanatory meetings in order to verify the nature and

quality of the services offered by the bidder(s), whether before or after adjudication of the bid.

2.5 To correct any mistakes at any stage of the tender that may have been in the bid documents or occurred at

any stage of the tender process.

2.6 To cancel and/or terminate the tender process at any stage, including after the closing date and/or after

presentations have been made, and/or after tenders have been evaluated and/or after the preferred

bidder(s) have been notified of their status as such.

2.7 Award to multiple bidders based either on size or geographic considerations.

3. Agrément south africa requires bidder(s) to declare

In the bidder’s technical response, bidder(s) are required to declare the following:

3.1. Con

relation to procurement or services provided or to be provided to Agrément South Africa.

4.1.5. accepts anything of value or an inducement that would or may provide financial gain, advantage or

benefit in relation to procurement or services provided or to be provided to Agrément South Africa.

4.1.6. pays or agrees to pay to any person any fee, commission, percentage, brokerage fee, gift or any other

consideration, that is contingent upon or results from, the award of any tender, contract, right or entitlement

which is in any way related to procurement or the rendering of any services to Agrément South Africa.

4.1.7. has in the past engaged in any matter referred to above; or

4.1.8. has been found guilty in a court of law on charges of fraud and/or forgery, regardless of whether or not

a prison term was imposed and despite such bidder, member or director’s name not specifically appearing on

the List of Tender Defaulters kept at National Treasury.

No tender/quotation shall be awarded to a bidder who is not tax compliant. Agrément South Africa reserves the

right to withdraw an award made, or cancel a contract concluded with a successful bidder in the event that it is

established that such bidder was in fact not tax compliant at the time of the award or has submitted a

fraudulent tax clearance certificate to Agrément South Africa or whose verification against the Central Supplier

Database (CSD) proves non-compliant. Agrément South Africa further reserves the right to cancel a contract

with a successful bidder in the event that such bidder does not remain tax compliant for the full term of the

contract.

No tender/quotation shall be awarded to a bidder whose name (or any of its members, directors, partners or

trustees) appears on the Register of Tender Defaulters kept by National Treasury, or who have been placed on

National Treasury’s List of Restricted Suppliers. Agrément South Africa reserves the right to withdraw an award,

or cancel a contract concluded with a Bidder should it be established, at any time, that a bidder has been

blacklisted with National Treasury by another government institution.

General conditions of contract: award conditional on acceptance of general conditions; SLA to be negotiated upon award, with ASA reserving right to reject unacceptable amendments; SLA must include resources, inclusions/exclusions, turnaround times; ASA may terminate or suspend services if funds unavailable or service not per specifications; bidder bears all costs of bid process; bidder indemnifies ASA for costs/damages from breach; bidder responsible for subcontractors and personnel; confidentiality obligations; bidder must not disclose proprietary information; ASA may withdraw award or cancel contract for non-tax compliance or blacklisting; South African law governs and courts have exclusive jurisdiction; misrepresentations may lead to termination and claims.

Special conditions: ASA reserves right to award to non-highest scorer per PPPFA section 2(1)(f), negotiate with preferred bidders, accept part of tender, conduct site inspections/product evaluations, correct mistakes, cancel/terminate process at any stage, and award to multiple bidders based on size or geographic considerations.

The bidder's SLA must include resources allocated to Agrément South Africa, details of inclusions and exclusions, and turnaround times. The bidder must declare compliance with statutory/common law requirements, disclose material information and conflicts of interest, prioritise Agrément South Africa's needs, and not use or disclose Agrément South Africa's information without written consent.

Agrément South Africa may award to a bidder that did not score the highest total points only in accordance with section 2(1)(f) of the PPPFA. It may negotiate with preferred bidders, accept part of a tender, carry out site inspections, correct mistakes, and cancel or terminate the tender process at any stage.

The contract is for the design, supply, implementation, and maintenance of a cloud-based VoIP telephony system for a period of two years.

{"name":null,"email":null,"phone":null,"department":"SUPPLY CHAIN MANAGEMENT","address":null}

Submission method and address are not stated in the available text. Bidders must submit the completed and signed returnable documents, including SBD 4 (Bidder's Disclosure) and SBD 9 (Certificate of Independent Bid Determination), as part of the bid. Bids that are suspicious will be reported to the Competition Commission and may be restricted from doing business with the public sector for up to ten years.

Unable to extract eligibility criteria

Supply chain management system should

This declaration prove to be false.

.................................... .....................................................

Signature Date

.................................... ......................................................

Position Name of bidder

No specific requirements found

Agrément South Africa (ASA) is a public entity that operates under a delegation of authority from the Minister of Public Works. Its main objectives include providing assurance of fitness-for-purpose of non-standard construction-related products and systems, supporting integrated socio-economic development, promoting certified non-standardised products, and supporting the construction industry. This RFQ seeks a service provider to design, supply, implement, and maintain a cloud-based VoIP telephony system for a period of two years.

Bidders must be registered on the National Treasury Central Supplier Database (CSD). Mandatory documents: completed price schedule, proof of being an authorised Microsoft partner or reseller, and three positive written contactable reference letters for similar services. Completed and signed SBD 4 (Declaration of Interest) and SBD 6.1 (Preference Points Claim) forms, and signed General Conditions of Contract are required. Bidders claiming specific goals points must submit supporting evidence: B-BBEE certificate or sworn affidavit for SMME; CSD report or CIPC registration certificate showing shareholding for Black female, Black youth, or people with disabilities ownership; identification documents for owners where applicable. Failure to meet any mandatory requirement disqualifies the bidder.

The appointed service provider will be expected to deliver an efficient, fully functional, end-to-end Cloud-based VoIP Telephony system comprising 39 soft lines and 1 reception handset. The system must provide capabilities including: provisioning of VoIP services including SIP trunks; Microsoft Teams Domestic Calling Plan; Microsoft Teams International Calling Plan for the CEO and assistant; configuration of auto-attendant and call routing rules; porting of all existing ASA Webex line numbers to MS Teams calling; set up a billing system reporting on usage per user and cost centre; adherence to security protocols and service level agreements; automated billing and invoicing with report generation. Scope of work includes solution design and implementation: conduct a detailed assessment of current telephony environment; provide one Reception/Switchboard facility with high-resolution colour screen and Busy Lamp Field support; provide centralised management software; ensure all equipment is new, compliant with industry standards, and supported by manufacturer warranties. The solution must support voice calling, directory services, compliance with ICASA regulations, recommendations on calling plans and licensing, deployment under Microsoft Teams phone licensing, and audio file sharing. Testing requirements include assessing Teams' support for Time Division Duplex. Training and documentation requirements include training all staff on Teams softphone and Teams-compatible handsets, and providing advanced administrative training. Guarantee high system availability (minimum 99% uptime recommended).

Price schedule includes cost of the system and support and maintenance. The bidder must confirm satisfaction regarding the correctness and validity of their proposal and that all prices and rates quoted cover all the work/items specified in the RFQ. Prices and rates quoted must cover all obligations under any resulting contract. The bidder accepts that any mistakes regarding prices and calculations will be at their own risk.

Terms of contract and service level agreement: Before the bid is awarded, the successful bidder shall be required to enter into a Service Level Agreement (SLA) with ASA. The SLA shall form the contractual basis for the delivery of the service and for how performance shall be measured. Contract extensions are at the discretion of ASA. In consideration of the fees paid, the service provider expressly assigns to ASA any copyright arising from the works produced while executing the contract. The consultant may not use, reproduce or disseminate such works without authorisation.

Additional terms and conditions: A tenderer shall not assume that information and/or documents supplied to ASA prior to this request are still available; copies of affiliations, memberships and/or accreditations supporting the submission must be included; misrepresentation of fact may result in disqualification or cancellation of any subsequent contract; failure to comply with any terms and conditions may result in disqualification. ASA reserves the right to extend the closing date, request documentary proof, appoint one or more service providers separately or jointly, award the RFQ as a whole or in part, and cancel or withdraw the RFQ. This document is only an RFQ, not an offer document, and must not be construed as acceptance of an offer or imply the existence of a contract. ASA makes no representation, warranty, assurance, guarantee or endorsement concerning the RFQ and shall have no liability towards the tenderer or any other party.

The bidder must be registered on the National Treasury's Central Supplier Database (CSD). Mandatory documents include a completed price schedule, proof of being an authorised Microsoft partner or reseller, and three positive written contactable reference letters for similar services completed in the public or private sector. The bidder must also submit completed and signed standard bidding documents (SBD 4 and 6.1 forms) and a signed General Conditions of Contract. The disclosure in the SBD 4 form must be true and complete in every respect. The bidder must confirm satisfaction regarding the correctness and validity of their proposal and that all prices and rates quoted cover all obligations under any resulting contract. Any mistakes regarding prices and calculations are at the bidder's own risk.

The contract will be awarded to the bidder scoring the highest total number of points, except where the law permits otherwise. The bidder must confirm satisfaction regarding the correctness and validity of their proposal and that all prices and rates quoted cover all obligations under any resulting contract. Contract extensions are at the sole discretion of ASA.