Cloud-hosted pabx telephony system: supply, installation & 36-Month maintenance for msunduzi municipality

1.0 SCOPE OF WORKS

This scope of this contract is a Cloud Hosted PABX digital phone system (VoIP) that is

underpinned by an integrated ICT Network that enables the Msunduzi Municipality to make calls

over the internet, across all outlined business sites, inclusive of Data Centre.

Preference will be given to Bidders that propose a single OEM architectural design, inclusive of

network infrastructure that ensures seamless integration and functionality of all configurable

network equipment.

The Bidders are expected to:

1.1 Supply, install, upgrade, and configure new hardware components as per Bidders

proposed Hosted PABX Solution as per OEM specifications.

1.2 Perform ongoing maintenance and proactive monitoring of the Hosted PABX and

Telephony infrastructure to ensure optimal uptime and system resilience.

1.3 Deliver comprehensive support and technical expertise for the Bidders proposed Hosted

PABX solution.

1.4 Renew and manage Proposed Hosted PABX solution enterprise license software and

backups.

1.5 Establish, operate, and maintain a 24/7/365 Service Desk capable of delivering high-

performance issue resolution and support services.

1.6 Facilitate the implementation of disaster recovery plans and provide related testing and

documentation.

1.7 Conduct a structured and measurable skills transfer program, including certification-

focused training for internal municipal IT staff.

1.8 Propose and implement innovations and enhancements throughout the contract term.

1.9 Provide change management documentation and maintain a configuration management

database (CMDB).

1.10 Regularly review, assess and optimize the infrastructure to meet future scalability,

performance, and compliance requirements.

1.11 Provide PABX and Telephony Architectural diagram and update it as when required.

1.12 Describe how high availability will be achieved and any additional functionality that the

solution can offer.

Table 1.

ITEM DESCRIPTION

1. Hosted PABX capacity to handle up to 3000 fixed landlines, 1 000 mobile devices and

1 000 extensions

2. Extended Solution for all our Sites

3. Uncapped voice plan for all offices

4. Three Range Telephony handsets solution with the following three (3) options:

1. Once off Purchase or

2. 36 months’ rent to own or

3. 36 months lease agreement

5. High-Range Telephone Handset Specification - Cost per Item, Including the software

license.

6. Mid-Range Specification Telephone Handset - Cost per Item, Including the software

license.

7. Low-Range Specification Telephone handset - Cost per Item, Including the software

license

8. Teams Conference Handset Specification – Cost per Solution Including the software

license

9. Call Centre/Switchboard Telephone Handset Specification - Cost per Item, Including the

software license.

NB: Msunduzi Municipality reserves the right to implementation prioritization, which

mostly will be influenced by budget limitation factors of the Municipality and other

existing contractual arrangements.

3.0 PROJECT CHAMPION

For any technical related enquiries relating to the Specifications herein, Service Providers must

contact the following Project Champion:

Name and Surname: Sibusiso E Ndlela

Contact number: 033 392 2293

Email: [email protected]

Business Unit: Corporate Services – ICT

4.0 DETAIL SPECIFICATION

4.1 Msunduzi Municipality therefore invites suitably qualified and experienced service

providers to submit comprehensive proposals for the provision of end-to-end support,

maintenance, supply, and lifecycle management of a Cloud Hosted PABX and telephony

infrastructure as well as software platforms that ensure business continuity, data

protection, and digital efficiency. The appointed service provider will work collaboratively

with the Municipality’s internal ICT team to improve performance, reduce downtime,

ensure security compliance, and support the institution’s digital transformation objectives.

The objective is to minimize service interruptions, optimize system availability, and

ensure that Msunduzi Municipality’s digital services remain responsive and resilient.

Bidders must demonstrate technical and operational excellence in handling complex,

mission-critical environments.

In addition to the above, Msunduzi Municipality requires a technology partner with the

required set of skills and certifications to provide an end-to-end managed service for a

period of (36) thirty-six months.

4.1.1 Describe how their proposed solution, including the brand and technical aspects,

caters for all the requirements, taking into consideration the prescribed Minimum

Technical Specifications stated herein.

4.1.2 Describe the functionality of the Telephony Management System taking into

consideration the minimum technical requirements stated herein.

4.1.3 All hardware and software requirements for the solution must also be explained

in detail.

4.2 PABX MINIMUM SPECIFICATION REQUIREMENTS

4.2.1 ICASA Governance / Compliance, in terms of Spoofing

4.2.2 Provide free VoIP Calls

4.2.3 PABX must be hosted in Data Centers located in major towns within South Africa

(i.e. JHB, CT, Durban), preferable Durban

4.2.4 The platform must offer redundancy

4.1.5 Equipment offers must be from reputable brands e.g. Polycom/SNOM/Yealink,

Cisco/Huawei or equivalent to enable local support contacts

4.2.6 Three rank Offerings from Basic, Mid-Range, High End Equipment

4.2.7 Offering on Boardroom devices

4.2.8 24/7/365 Support

4.2.9 Voice-recording features

4.2.10 TMS Features

4.2.11 Allow for BYOD (Bring Your Own Device) devices

4.2.12 LAN readiness service once off service to needy extensions

4.2.13 Provision of a hosted PABX solution for all end-users located at the service

provider hosting center.

4.2.14 The Data Centre must be connected to the hosted PABX via Fibre and must

include a Failover. Please provide options for a failover solution

4.2.15 Each site/office must have a direct connection and dedicated VLAN to the hosted

PABX to ensure quality of service for voice calls

4.2.16 The existing telephone lines must be ported to the new service provider.

4.2.17 An uncapped voice service must be provided for each site on own network (i.e.

local, national and South African mobile calls will be at no cost). Only

international calls will incur the appropriate cost

4.2.18 A hosted voice recorder is required for Emergency services, Call Centers where

they required and for several designated extensions

4.2.19 A softphone application must be provided for all End-users that require mobility

when away from the office (using the departmental cell phones, provided for in

another project)

4.2.20 Outgoing calls from this device should be made for business purposes using

uncapped VoIP provided by the hosted PABX service

4.2.21 A self-care administration portal must be made available to manage telephone

End-users and PABX functions if required

4.2.22 PABX is to provide typical business-grade functionality and should at minimum

provide the following features:

4.2.22.1 Ad hoc call recording

4.2.22.2 Ad hoc video conferencing

4.2.22.3 Announced transfer

4.2.22.4 Auto (Day/Night) services

4.2.22.5 Automated attendants

4.2.22.6 Bespoke MoH (Music on Hold)

4.2.22.7 BLF’s (Busy lamp fields)

4.2.22.8 Blind transfer

4.2.22.9 Call barring

4.2.22.10 Call pick up groups

4.2.22.11 Call forking / mobile twinning

4.2.22.12 Call recording

4.2.22.13 Call waiting

4.2.22.14 Incoming CLI (Caller Line Identification) call screening

4.2.22.15 CDR’s (Call Data Records)

4.2.22.16 Common address book

4.2.22.17 Dial by name

4.2.22.18 Distinctive ring

4.2.22.19 Divert all calls

4.2.22.20 Divert on Busy

4.2.22.21 Divert on No Answer

4.2.22.22 DND (Do not disturb)

4.2.22.23 Voicemail to Email

4.2.22.24 Group voicemail to e-mail

4.2.22.25 Hunt groups / overflow groups

4.2.22.26 Inbound DDI’s (Direct Dialing Inward).

4.2.22.27 Service assurance: fault and performance management (Include

event management, event normalization, root-cause analysis,

service-impact analysis, and more)

4.2.22.28 Voice and video: employees can communicate with sophisticated

voice services based on VoIP, collaborate with video calling and

conference capabilities, all delivered from the cloud

4.2.22.29 Voicemail and integrated messaging: deliver voicemail and

integrated messaging from an IP phone, mobile phone, or

desktop.

4.2.22.30 Integrated Messaging (IM) and presence: find people quickly,

click to begin an IM session, place a phone call.

4.2.22.31 Mobility: give End-users one number to dial, redirect incoming IP

calls, move calls between desktop and mobile, and use

conferencing and directories from a End-user’s mobile device.

4.2.22.32 Web conferencing: manage meetings and projects over the web

in real time to present, share, or collaborate from anywhere,

anytime, and on any device.

4.2.22.33 Intercom ring / paging

4.2.22.34 Multiple voicemail greetings

4.2.22.35 Outbound CLI (Caller Line Identification)

4.2.22.36 PIN code dialing

4.2.22.37 Auto provisioning

4.2.22.38 Remote voicemail retrieval

4.2.22.39 Speed dials

4.2.22.40 Time of day call routing

4.2.22.41 Transfer to voicemail

4.2.22.42 Web end-user admin interface, and

4.2.22.43 Web end-user Interface

4.3 ADDITIONAL CALL CENTRE AND SWITCHBOARD REQUIREMENTS

4.3.1 Web-Based Interface (No Hard Phones):

(a) Agents must operate via a browser or desktop softphone.

4.3.2 Interactive Voice Response (IVR):

a) Self-service menus for common queries (e.g. “Press 1 for water, 2 for

electricity, account queries”).

b) Intelligent call routing to appropriate agents (active agents – based on

login etc.)

c) Must provide automated responses to common queries to improve first

call resolution and deflect basic queries.

4.3.3 Call Management:

a) Call waiting and call forwarding

b) Call recording with secure storage and retrieval options.

c) Post-call customer satisfaction surveys (via IVR or SMS)

d) Call queuing with estimated wait time announcements.

4.3.4 Agent Monitoring & Performance:

a) Real-time dashboards: Active calls, wait times, abandonment, service

levels.

b) Ability to track agent login/logout times, breaks, and call handling times.

c) Customizable alerts/warnings (e.g., pop-ups for long calls, excessive idle

time, or SLA breaches).

d) Live dashboards with metrics for supervisors.

4.3.5 Additional Feature

a) Ability to cater for increased call volumes during peak periods.

b) Secure integration with municipal systems (CRM/complaints logging).

c) Mobile/remote agent compatibility.

d) Capability to push recorded or live messages (e.g., public notices,

emergency alerts) to callers or queues.

e) Self-service admin portal for prompt uploads, and user/department

configuration — without vendor intervention.

Ability to update messages quickly during crises/outages

4.3.6 Interactive Switchboard

a) Recorded greetings and prompts, easily updatable.

b) Routing to departments (e.g., “Press 1 for Waste Dept., 2 for Revenue”)

with time-based routing for off-hours.

c) Directory lookup for extensions or roles.

d) Hold & Announcements:

e) Customizable Music on Hold per department or queue.

f) Ability to play recorded announcements in-queue or as pre-call info.

4.4 ENTRY LEVEL TELEPHONE MINIMUM SPECIFICATION

4.4.1 Audio Features

a) HD voice: HD handset, HD speaker

b) Hearing aid compatible (HAC) handset, magnet handset

c) Noise Proof Technology

d) Audio codec: SILK, Opus, G.722, G.722.1, G.722.1C, G.711 (A/μ),

G.723, G.726, G.729AB, iLBC

e) Full-duplex hands-free speakerphone with AEC, VAD, CNG, AEC, PLC,

AJB, AGC

4.4.2. Phone Features

a) Call controls

b) Call hold/Call mute/Call transfer/Call forward

c) Visual voicemail

d) Synchronized call logs

e) Meeting call controls: (Mute/unmute/hold/resume/ Hang up/Add/remove

participant/Join Teams meetings

f) Phone lock/unlock

g) Emergency calls

h) Hot desking

i) Accessibility

j) Screensaver, Power saving

k) Common Area Phone (CAP)

l) Teams & SIP Hybrid mode (Teams version only)

4.4.3 Display and Indicator

a) LCD screen:

b) Capacitive touch screen

c) Stand

d) multi-touch surface

e) multi-language user interface

f) keyboard

g) LED for call and message waiting indication

h) Dedicated Teams button

i) Presence integration

4.4.4 Interface

a) Dual-port Gigabit Ethernet

b) Power over Ethernet (IEEE 802.3af), class 3

c) 1 x USB Type A port

d) USB headsets

e) Bluetooth headset (Only with Dongle)

f) Wi-Fi (Only with Dongle)

g) 1 x Security lock port

h) 1 x RJ9 (4P4C) handset port

i) 1 x RJ9 (4P4C) headset port

4.4.5 Management

a) Configuration: Browser/Phone/Auto Provisioning and Device

Management Platform

b) Provisioning priority management

c) Auto Provisioning via Activation Code

d) Redirection and Provisioning Service (RPS)

e) QoE (Monitoring Reports)

f) Reset to factory, reboot

g) Package tracing export, system log

h) Screenshot via URL

i) Supports Microsoft Device Management Platform

j) Supports Device Management Platform

k) Supports Unify Square Device Management Platform

4.4.6 Network and Security

a) IPv4/IPv6

b) IP Assignment: Static/DHCP

c) Proxy mode

d) HTTP/HTTPS web server

e) Time and date synchronization using SNTP

f) Transport Layer Security (TLS)

g) HTTPS certificate manager

h) Digest authentication using MD5/MD5-sess

i) IEEE802.1X

4.4.7 Other Physical Features

a) External AC adapter: AC 100~240V input and DC 5V/2A output

b) USB output currency: 5V 500mA

c) Power consumption (PSU): 1.7w~5.3w

d) Power consumption (PoE): 2.3W~6.8W

e) Dimension (W*D*H*T): 223mm*159mm*127mm*36mm

f) Operating humidity: 10~95%

g) Operating temperature: -10~50°C (+14~122°F)

4.5 MID-RANGE TELEPHONE SPECIFICATION

4.5.1 Audio Features

a) HD voice: HD handset, HD speaker

b) Hearing aid compatible (HAC) handset, magnet handset

c) Noise Proof Technology

d) Full-duplex hands-free speakerphone with AEC

4.5.2 Call Handling Features

a) Incoming/Outgoing P2P call

b) Cloud PSTN call

c) Call hold/Call mute/Call transfer/Call forward

d) Group SimRing

e) Synchronized call logs

f) Visual voicemail

4.5.3 Conference Features

a) Exchange calendar integration

b) Meeting call controls (Mute/unmute, hold/resume, hang up, add/remove

participant)

c) Meeting details

d) Schedule Teams meetings

e) Join Teams/Zoom meetings

4.5.4 Presence and Contacts

a) Presence integration, presence status control (available, busy, DND, be

right back, off work, away, reset status)

b) Set status message

c) Corporate directory access

d) Contact picture integration

4.5.5. Phone Features

a) Sign in with user credentials

b) Sign in via website

c) Dark theme

d) Time display

e) Phone lock/unlock

f) Emergency calls

g) Hot desking

h) Accessibility

i) Screensaver

j) Power saving

h) Dedicated Teams button

i) Wi-Fi connectivity

j) Supports Bluetooth headsets

l) Supports USB headsets

4.5.6 Display and Indicator

a) capacitive touch screen

b) multi-touch surface

c) Multilingual user interface

d) Modern Teams interface, full keyboard

e) LED for call and message waiting indication Interface

f) Dual-port Gigabit Ethernet

g) Power over Ethernet (IEEE 802.3af), class 3

h) Built-in dual band 2.4G/5G Wi-Fi

i) Built-in Bluetooth

j) 1 x USB Type A port

k) 1 x Security lock port

l) 1 x RJ9 (4P4C) handset port

m) 1 x RJ9 (4P4C) headset port

4.5.7 Management

a) Configuration: Browser/Phone/Auto Provisioning and Device

Management Platform

b) Provisioning priority management

c) Auto Provisioning via Activation Code

d) Redirection and Provisioning Service (RPS)

e) QoE (Monitoring Reports)

f) Reset to factory, reboot

g) Package tracing export, system log

h) Screenshot via URL

i) Supports Microsoft Device Management Platform

j) Provision for Device Management Platform

k) Supports Unify Square Device Management Platform

4.5.8 Network and Security

a) IPv4/IPv6

b) IP Assignment: Static/DHCP

c) HTTP/HTTPS web server

d) Time and date synchronization using SNTP

e) Transport Layer Security (TLS)

f) HTTPS certificate manager

g) Digest authentication using MD5/MD5-sess

h) IEEE802.1X

4.5.9 Other Physical Features

a) External AC adapter: AC 100~240V input and DC 5V/2A output

b) USB output currency: 5V 500mA

c) Power consumption (PSU): 1.5W-4.5W

d) Power consumption (PoE): 2.3W-6.0W

e) Operating humidity: 10~95%

f) Operating temperature: -10~50°C (+14~122°F)

4.6 HIGH-END TELEPHONE SPECIFICATION

4.6.1 Audio Features

a) HD voice: HD handset, HD speaker

b) Hearing aid compatible (HAC) handset, magnet handset

c) Noise Proof Technology

d) Full-duplex hands-free speakerphone with AEC, VAD, CNG, AEC, PLC,

AJB, AGC

4.6.2 Call Handling Features

a) Incoming/Outgoing P2P call

b) Cloud PSTN call

c) Call hold/Call mute/Call transfer/Call forward

d) Group SimRing

e) Synchronized call logs

f) Visual voicemail

4.6.3 Conference Features

a) Exchange calendar integration

b) Meeting call controls (Mute/unmute, hold/resume, hang up, add/remove

participant)

c) Meeting details

d) Schedule Teams meetings

e) Join Teams/Zoom meetings

4.6.4 Presence and Contacts

a) Presence integration, presence status control: available, busy, DND, be

right back, off work, away, reset status

b) Set status message

c) Corporate directory access

d) Contact picture integration

4.6.5 Phone Features

a) Sign in with user credentials

b) Sign in via website

c) Time display

d) Phone lock/unlock

e) Emergency calls

f) Hot Desking

g) Accessibility

i) Screensaver

k) Power saving 5.10Dedicated Teams button

l) Wi-Fi connectivity

m) Supports Bluetooth headsets

n) Supports USB headsets

4.6.6 Display and Indicator

a) Capacitive touch screen

b) Multi-touch surface

c) Multilingual user interface

d) Modern Teams interface, full keyboard

e) LED for call and message waiting indication

4.6.7 Interface

a) Dual-port Gigabit Ethernet

b) Power over Ethernet (IEEE 802.3af), class 3

c) Built-in dual band 2.4G/5G Wi-Fi

d) Built-in Bluetooth

e) 1 x USB Type A port

f) 1 x Security lock port

g) 1 x RJ9 (4P4C) handset port

h) 1 x RJ9 (4P4C) headset port

4.6.8 Management

a) Configuration: Browser/Phone/Auto Provisioning and Device

Management Platform

b) Provisioning priority management

c) Auto Provisioning via Activation Code

d) Redirection and Provisioning Service (RPS)

e) QoE (Monitoring Reports)

f) Reset to factory, reboot

g) Package tracing export, system log

h) Screenshot via URL

i) Supports Microsoft Device Management Platform

j) Supports Device Management Platform)

l) Supports Unify Square Device Management Platform

4.6.9 Network and Security

a) IPv4/IPv6

b) IP Assignment: Static/DHCP

c) HTTP/HTTPS web server

d) Time and date synchronization using SNTP

e) Transport Layer Security (TLS)

f) HTTPS certificate manager

g) Digest authentication using MD5/MD5-sess

h) IEEE802.1X

4.6.10. Other Physical Features

a) External AC adapter:

b) AC 100~240V input and DC 5V/2A output

c) USB output currency: 5V 500mA

d) Power consumption (PSU): 1.5W-4.5W

e) Power consumption (PoE): 2.3W-6.0W

f) Operating humidity: 1 0~95%

g) Operating temperature: -10~50°C (+14~122°F)

4.7 TEAMS CONFERENCE HANDSET FOR BOARDROOM

4.7.1 Audio Features

a) Optimal HD audio

b) Audio codec: G722, G722.1C, G726, G.729, G.729A, G723, iLBC, Opus,

PCMU (G.711A), PCMA (G.711μ), SILK

c) Minimum of (6-meter) microphone pickup range

d) Apply to the medium to large conference room

e) Built-in 12-microphone array, 360-degree voice pickup

f) Built-in 1-microphone array, decrease noise

g) Minimum 5w speaker

h) Full-duplex speakerphone with AEC

i) Echo cancellation tail length is up to 320ms

j) Background noise suppression

4.7.2. Call Handling Features

a) P2P call

b) Cloud PSTN call

c) Call hold/Call mute/Call transfer/Call forward

d) Group SimRing

e) Block calls without caller ID

4.7.3. Conference Features

a) One-Click Join

b) Add a Participant to the existing meeting

c) Conference Mute/Unmute participants

d) Display Meeting Info

e) Calendar access to my meetings

f) Show acceptance status per participant

g) Schedule Teams meeting

4.7.4 Presence and Contacts

a) Presence status synchronizes with the client,

b) Presence status control

c) Corporate Directory Access

d) Show contact picture

e) Call history: placed/received/missed

f) Synchronized call logs

4.7.5 Phone Features

a) Single sign-in

b) Visual voicemail

c) Change VM playback speed

d) Phone lock

e) Screensaver

f) Power Saving

4.7.6 Display and Indicator

a) Capacitive touch screen

b) Volume key

c) Home button

d) Multilingual user interface

e) Modern Teams interface, Full keyboard

f) Presence status control: available, busy, DND, be right back, off work,

away

4.7.7 Interface

a) 1 x RJ45 10/100M Ethernet port

b) Power over Ethernet (IEEE 802.3af ), class 4

c) Built-in dual band Wi-Fi

d) Built-in Bluetooth 4.2

e) 1 x USB 2.0 Type-A device port

f) 1 x USB 2.0 Type-C device port

g) 1 x Security slot

4.7.8 Management

a) Configuration: browser/phone/Auto provisioning and Device Management

Platform

b) Provisioning priority management

c) Auto Provisioning via Activation Code

d) Redirection and Provisioning Service (RPS)

e) QoE (Monitoring Reports)

f) Reset to factory, reboot

g) Package tracing export, system log

h) Screenshot via URL

i) View license status

j) Supports Microsoft Device Management Platform

k) Supports Device Management Platform

l) Supports Unify Square Device Management Platform

4.7.9 Network and Security

a) SIP v1 (RFC2543), v2 (RFC3261)

b) IPv4/IPv6

c) IP Assignment: Static/DHCP

d) HTTP/HTTPS web server

e) Time and date synchronization using SNTP

f) SRTP for voice, Transport Layer Security (TLS1.3)

g) HTTPS certificate manager

h) IEEE802.1X

4.7.10. Other Physical Features

a) External PoE adapter (optional)

b) Power consumption (PoE): 7.3W-20W

c) Operating humidity: 10-90%

d) Storage temperature: -10-40°C (+14~104°F)

4.8 SERVICE DESK REQUIREMENTS

The Msunduzi Municipality requires the potential service provider to have a Service Desk

facility that will be responsible for the following:

a) Call logging: 24x7x365 call logging.

b) IT Service management: Actively managing the lifecycle of each call and

ensuring the system and relevant ICT staff are well informed on the progress of

each incident.

c) Request for service: Managing requests from ICT staff and ensuring the relevant

escalations and approvals for the request are carried out.

d) Reporting and Trend Analysis: provide comprehensive custom reporting on call

and trend analysis

e) Service Level Agreement Reports: Monthly SLA Performance meeting

4.9 SERVICE REQUIREMENTS

The Msunduzi Municipality requires the following services.

a) Dedicated On-site during official office hours, 07:30 to 16:30 to Friday, excluding

public Holidays.

b) After Hour Standby and Support on a 24/7/365 basis.

c) 24x7x365 Helpdesk.

d) Comprehensive Monthly SLA reporting on services offered.

4.10 CURRENT ENVIRONMENT

4.10.1 Local Area Network (LAN): Network Technology

Table 2

Item Details to Capture Comments

Core Switches Cisco Catalyst 6807-XL and 9401R 2

Access Switches 140

Cisco Catalyst 2960-Plus 24PC-S, and 9200

Firewalls Sophos 4

Access Points Cisco AP's 67

Routers Catalyst 37xx Stack 10

Servers Win Server 2016, 2019, 2022 140

Desktops HP Desktop 1200

Laptops HP Laptops 580

LAN Speeds Bandwidth usage, Latency 100 Mbps and 1024 Gbps

10Mbps all sites, 20 Mbsp for

SD - WAN Bandwidth usage, Latency, Failover landfilled

Wireless Coverage %, Signal strength

Firewall Rules Allowed/Blocked apps, Rule age Sophos Firewall

VLAN

Segmentation VLAN IDs, Purpose

Patch Updates Devices with outdated firmware/OS Patch Manager

VPN Access Users, Authentication method Sopshos Connect

Endpoint

Protection Antivirus status on desktops/laptops Trillix

Redundancy Core, Firewall, ISP failover Sophos Firewall

Fibre Backup Dedicted Primary Line,

Links Status Secondary line

SD- WAN Backup ASC Dedicted SD-WAN Line,

Links Status Mkodneni SD-WAN Secondary

line

UPS & Power Runtime capacity, Battery health ASC Productions

Policy Alignment Municipal ICT Security Policy

Standards ISO 27001, ITIL, POPIA

Internet

bandwidth: Fibre Bandwidth usage 300mbps ASC primary, and

Mkondeni DR Site

Internet

bandwidth: Bandwidth usage 150Mbps ASC Prmary, and

SD_WAN 150Mbps Mkondeni

TCP/IP Details Class C Subnet 255.255.255.0 (/24)

4.10.2 On Premises PABX, Telephony and Licenses

Table 3

ITEM 1

Alcatel PABX

Alcatel OmniPCX enterprise PABX

VSA RAMpage

Amethyst Voice Recording

ITEM 2

IP Phones Model

ALE – 300 Corded handsets = 42 Alcatel 4620 = 8

ALE – 400 Corded handsets = 1 Alcatel 4620 = 8

Alcatel 4019 = 1 Alcatel 4038 = 47

Alcatel 4020 = 4 Alcatel 4028 = 196

Alcatel 4029 = 3 Alcatel 4018 = 213

Alcatel 4039 = 7 Alcatel 4068 = 61

Alcatel 8039 = 7 Alcatel 8028 = 104

Alcatel 4004 1 Alcatel 8038 = 10

Alcatel 4022 = 239 Alcatel SP2502

Alcatel 4035 = 3 Alcatel 8068 = 176

Alcatel 4037 = 42 Alcatel 4620 = 8

ITEM 3

Licenses

ABC Network service software license - Main Site

IP Premium license - 1 user

No specific requirements found