Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Status: Closed — No Longer Accepting Submissions
This tender closed on 30 March 2026. Submissions are no longer accepted. The tender lifecycle continues — check the awards section for updates.
Tender Type
Request for Bid(Open-Tender)
Delivery Location
230 Lillian Ngoyi Street, ABSA Towers - Pretoria - Pretoria - 0002
Organization Type
GOVERNMENT
Published
05 Mar 2026
OCDS Reference
ocds-9t57fa-150072
The unemployment insurance fund is inviting proposals for a service provider to deliver contact centre solution services for a period of sixty months. Qualified bidders should have experience in contact centre operations and meet BBBEE compliance requirements. The tender is an open‑tender with a briefing scheduled via microsoft teams.
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Median Estimate
R 669 185
Range
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Request for Bid(Open-Tender)
230 Lillian Ngoyi Street, ABSA Towers - Pretoria - Pretoria - 0002
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: CA(SA) - Chartered Accountant, PMI-PMP (Project Management Professional), Prince2 Practitioner, Six Sigma Certification
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
Approved Contact centre specification- version 05 March 2026.pdf
To download these documents and access AI-powered analysis, visit the main tender page.
Date & Time
Monday, 30 March 2026 - 11:00
Venue
Microsoft Teams Meeting ID: 370 120 780 791 18 Passcode: aM72fy7u
This briefing session took place during the tender period.
05 Mar
2026
Tender Published
Tender was published
30 Mar
2026
Closing Date
Tender closing date
Pending
Awaiting Award of Contract
This tender has not yet been awarded. The contracting authority is expected to publish the award notice in due course.
30 Mar
2026
Submissions Closed
No further submissions were accepted after this date.
Matched by category & region
Free guidance to prepare before you bid
Not sure if your business is ready for this tender? Check CSD, CIDB, and B-BBEE requirements, run a readiness assessment, and move from opportunity to submission.
Open Supplier Readiness HubLearn how to submit a winning bid with these related articles
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
215 Francis Baard St, Pretoria Central, Pretoria, 0001, South Africa
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Contact
+27 12 309 4000www.labour.gov.za215 Francis Baard St, Pretoria Central, Pretoria, 0001, South Africa
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