Itil® foundation (version 5) training and certification examinations

The Human Sciences Research Council (HSRC) requires a service provider to deliver ITIL® Foundation (Version 5) training and certification examinations for 15 ICT staff members. The training aims to build capability in ITIL as a modern best-practice framework for digital and AI-enabled service management, support digital transformation, establish a common service management language, and drive continual improvement. Training will be delivered in two groups (7 and 8 participants) in November and December 2026, primarily online with hybrid flexibility. The provider must supply accredited exam vouchers and resit support, and meet experience and facilitator certification requirements.

Closing date and time: 13 November 2026 at 09:00.

Training delivery periods (indicative):

• First group (7 participants): November 2026
• Second group (8 participants): December 2026

No compulsory briefing or site visit mentioned.

Enquiries contact:

• Name: Ms Charlene Valentin
• Email: [email protected]
• Role: Enquiries (not applications or CVs)

No telephone number provided.

Submission address and method not specified in the document.

Evaluation method: 80/20 preference point system (80 price, 20 specific goals).

Technical evaluation (100 points) – minimum qualifying threshold: 75% (75/100). Only bidders meeting threshold proceed to price and specific goals stage.

Technical criteria and scoring:

1. Experience and Track Record (20 points) – contactable reference letters from corporate clients for ITIL training (Foundation or higher), not older than 5 years, on letterhead, signed and dated.

• 1 reference = 5 points
• 2 references = 15 points
• 3 or more references = 20 points

2. Capacity (30 points) – detailed CV of facilitator who will deliver the course; higher-level ITIL certifications preferred, minimum 5 years delivering ITIL training.

• 5–6 years’ experience = 10 points
• 7–9 years’ experience = 20 points
• 10+ years’ experience = 30 points

3. Methodology (50 points) – course outline and sample content alignment to ITIL 5 framework (AI-enabled service management, digital transformation, continual improvement).

• Course outline: poor 1–5, average 6–15, detailed 16–30 points
• Training materials (slides, handouts, videos, exercises, practice exams): poor 1–5, average 6–10, detailed 11–20 points

Total technical points = 100.

Price and Specific Goals stage: Price = 80 points, Specific Goals = 20 points.

Scope: Provide ITIL® Foundation (Version 5) training and certification examinations for 15 HSRC ICT staff members across offices.

Delivery: Two groups (7 and 8 participants). Primarily online/virtual with flexibility for hybrid delivery.

Duration: Minimum 3 days per group.

Deliverables:

• Training needs assessment summary (pre-training)
• Customised training programme outline aligned to ITIL® Foundation v5
• Training delivery (3 days minimum)
• Participant manuals, resource materials, practice examination questions
• Post-training evaluation results and analysis
• Final report with recommendations for ongoing capability development
• Certificates of attendance and attendance register
• Dedicated exam preparation support and resit guidance, including examination vouchers
• Training during a mutually agreed period

Trainer requirements:

• Company must demonstrate minimum 5 years’ experience conducting ITIL Foundation training.
• Facilitator(s) must hold ITIL Foundation certification as minimum; higher-level certifications preferred.
• Facilitator(s) must have minimum 5 years’ experience delivering ITIL training, evidenced by recent CV(s).
• Service provider must be certified by PeopleCert or other internationally accredited institution to provide exam vouchers / Take 2 Resit Exam Vouchers.

Training materials must be logical, appropriate, up-to-date with latest ITIL 5 framework, culturally sensitive, and highly interactive/experiential.

Pre-training needs assessment and post-training evaluation required.

SBD 6.1 (Preference Points Claim Form): must be completed and submitted with the bid to claim preference points for specific goals.

Evaluation is based on price and specific goals only.

Price: 80 points.

Specific goals: 20 points.

Total: 100 points.

The document does not select the 80/20 or 90/10 preference point system for this tender.

Specific goals and points:

• SMME (EME and QSE): 2 points under 80/20, 4 points under 90/10.
• Owned by black people (50% or more): 2 points under 80/20, 4 points under 90/10.
• Owned by black youth (30% or more): 2 points under 80/20, 4 points under 90/10.
• Owned by black women (30% or more): 2 points under 80/20, 4 points under 90/10.
• Owned by black people with disabilities (30% or more): 2 points under 80/20, 4 points under 90/10.

Failure to submit proof of specific goals with the bid means those points are not claimed.