Panel of providers for risk‑based hard debt collections (36 months)

Broadband Infraco SOC Ltd invites proposals for the appointment of a panel of service providers for hard debt collections and related services, such as soft collections, on a risk basis, for a period of 36 months. The successful service providers will be used to collect overdue debt and perform related activities, subject to availability of funds and on an as-and-when-needed basis.

Tender publication date: 30 October 2026

Compulsory briefing session: 06 November 2026 at 10:00 AM (virtual via Microsoft Teams)

• Meeting link: https://teams.microsoft.com/meet/3518839251003489?p=8Xd0gNu995SsMED4hJ
• Meeting ID: 351 883 925 100 348 9
• Passcode: Sx2a9hi2

Closing date for written clarifications: 10 November 2026

Deadline for responding to questions: 11 November 2026

RFP closing date: 13 November 2026 at 12:00 Noon (no bid extension will be granted)

Tender validity period: 120 days from the closing date, with possible extension.

Enquiries (SCM):

• Name: Valentia Baloyi
• Email: [email protected]
• Address: Sentech Technology Park, 2040 Octave Road, Radiokop, Honeydew

Submission address:

Sentech Technology Park, 2040 Octave Road, Radiokop, Honeydew

Bid approval signatory:

• Name: Mr Terence Manzini
• Role: Manager SCM: Planning and Performance

Submission method: physical delivery to Broadband Infraco at Sentech Technology Park, 2040 Octave Road, Radiokop, Honeydew, before 12h00 (RSA time) on 13 November 2026.

• One original and one copy of the tender must be provided, plus one electronic copy on a USB containing all information from the hard copy.
• A two-envelope system applies: the first envelope contains all mandatory requirements documents and the technical proposal; the second envelope contains the Financial Offer / Pricing.
• Bids delivered by courier, driver, or other person must be registered in the bid register; otherwise the bid will not be considered.
• Late bids will not be accepted; incomplete information will be rejected.
• The bid file must include an index and file dividers separating each section.
• The signed confidentiality agreement (Annexure E) must be returned with the response.
• Returnable forms (all must be completed and signed):
• SBD 1 (Invitation to Bid) – bidder and contact details, signed as the offer cover page.
• SBD 4 (Declaration of Interest) – discloses whether any director or shareholder is employed by the state or connected to anyone at the institution.
• SBD 6.1 (Preference Points Claim) – claims preference points under the PPPFA 80/20 or 90/10 system.
• Annexure L (Teaming Agreement) – required for joint ventures or consortia.
• Annexure K (Receipt of Invitation) – must be returned within five days of receipt of the invitation; also required to receive clarifications.
• Pricing schedule (Annexure J) must be completed and submitted.
• A cover letter on the firm's official letterhead accepting the requirements and conditions of the bid.
• Confirmation that all mandatory compliance requirements have been met and all required documents submitted.
• CSD report (compulsory) and valid tax clearance certificate (compulsory).
• Disqualification risks:
• Any returnable form left unsigned or omitted.
• Bids not registered in the bid register when delivered by a third party.
• Bids received after the closing time, regardless of reason.

Evaluation is conducted in four phases:

• Phase 1 – Administrative requirements: completion and submission of SBD 1, SBD 4, SBD 6.1, CSD report, SARS authorisation PIN, and Teaming Agreement (if JV).
• Phase 2 – Mandatory requirements (gatekeepers): a valid Debt Collector's Certificate from the Council for Debt Collectors, OR for attorney firms, a Letter of Good Standing from the Legal Practice Council for all attorneys who will render services. Failure to comply results in immediate disqualification.
• Phase 3 – Technical/functionality evaluation (minimum threshold 70 out of 100 points):
• Bidder's history of successfully recovered debt via hard collection (supplemented by soft) over the last 10 years – 30 points. Five contactable references = 30 points; four = 20; three = 15; two = 10; one = 5; none = 0. References must be on client letterhead, signed, with contact details, description of debt collected, and commencement/termination dates.
• Company profile / years in business – 10 points. 10+ years = 10; 7-9 = 7; 5-7 = 6; 3-5 = 5; 2-3 = 2; 1 year = 1; <1 = 0.
• Bidder's experience and qualifications (supported by original certified copies of qualifications; CVs not evaluated without them) – 40 points:
• Team members' collective experience in hard debt collection on a risk basis (up to 25 points): 10+ years = 25; 8-9 = 20; 6-7 = 15; 3-5 = 10; 1-3 = 5; no profile = 0.
• Lead Attorney/equivalent with 8+ years' experience (up to 5 points): 8+ = 5; 5-7 = 4; 3-4 = 3; 1-2 = 2; <1 = 0.
• Second Lead Attorney/equivalent with 5+ years' experience (5 points): 5+ = 5; 3-4 = 4; 2 = 3; 1 = 1; <1 = 0.
• Junior Attorney/equivalent with 3+ years' experience (5 points): 3+ = 5; 2 = 4; 1 = 3; <1 = 0.
• Methodology and approach – 20 points. Detailed methodology depicting successful hard collection of at least 10 accounts = 20 points; 9 accounts = 18; 8 = 16; 7 = 14; 6 = 12; 5 = 10; 4 = 8; 3 = 6; 2 = 4; 1 = 1; no methodology = 0.
• Phase 4 – Price and Specific Goals: points awarded for price and specific goals in terms of PPR 2022. The 80/20 or 90/10 preference point system applies. Price points are calculated using the formula Ps = (Pmin/Pt) × 80 or 90.
• Specific goals points (80/20 or 90/10):
• Black Owned Entity: 6 or 3 points
• Woman Owned: 4 or 2 points
• Youth Equity Ownership: 4 or 2 points
• People With Disability: 3 or 1.5 points
• Military Veterans: 3 or 1.5 points
• Total specific goals points: 20 or 10
• Bidders failing to achieve the 70% minimum threshold in Phase 3 will not be considered for further evaluation.

Broadband Infraco requires the appointment of a panel of service providers for hard debt collections and related services (including soft collections) on a risk basis, for a period of 36 months.

• Appointed debt collectors must undertake hard debt collections as a priority, on a risk basis.
• Soft debt collections may be employed as deemed necessary.
• Commission payable to appointed debt collectors: 30% of collected amounts.
• Services will be engaged on an as-and-when-needed basis, subject to availability of funds.
• The contract will be governed by the NEC3 Professional Services Contract (PSC3).

Bidders must provide a detailed methodology demonstrating debt collections of at least 10 accounts successfully achieved using hard collection process, including how long it took to collect the debt, methods employed, and the actual amount collected.

Scoring for methodology (out of 20 points):

• 10 accounts = 20 points
• 9 accounts = 18 points
• 8 accounts = 16 points
• 7 accounts = 14 points
• 6 accounts = 12 points
• 5 accounts = 10 points
• 4 accounts = 8 points
• 3 accounts = 6 points
• 2 accounts = 4 points
• 1 account = 1 point
• No methodology addressing hard debt collection process = 0 points

Bidders must provide evidence of experience and qualifications, supported by original certified copies of qualifications. CVs will not be evaluated without certified copies.

Scoring for experience and qualifications (out of 40 points):

• Team members' collective experience in hard debt collection on a risk basis (up to 25 points):
• 10+ years = 25 points
• 8-9 years = 20 points
• 6-7 years = 15 points
• 3-5 years = 10 points
• 1-3 years = 5 points
• No profile = 0 points
• Lead Attorney/equivalent with relevant qualifications in Law/Finance/Credit management and 8+ years' experience (up to 5 points):
• 8+ years = 5 points
• 5-7 years = 4 points
• 3-4 years = 3 points
• 1-2 years = 2 points
• Less than 1 year = 0 points
• Second Lead Attorney/equivalent with 5+ years' experience (5 points):
• 5+ years = 5 points
• 3-4 years = 4 points
• 2 years = 3 points
• 1 year = 1 point
• Less than 1 year = 0 points
• Junior Attorney/equivalent with 3+ years' experience (5 points):
• 3+ years = 5 points
• 2 years = 4 points
• 1 year = 3 points
• Less than 1 year = 0 points
• Failure to submit a CV and certified copies of qualifications results in 0 points for that item.

Pricing must be completed and submitted using the Pricing Tables provided in the Pricing Schedule (Annexure J).

No optional pricing will be considered for evaluation; all bids evaluated on the main pricing proposal.

Rates and prices must be fixed for the duration of the contract, not subject to adjustment except as provided in the conditions of contract.

Prices must include all duties, taxes (except VAT) and levies applicable 14 days prior to the tender deadline; VAT shown separately.

The commission payable to appointed debt collectors is 30% of collected amounts.

The 80/20 or 90/10 preference point system applies for price evaluation.

Price points are calculated using the formula: Ps = (Pmin/Pt) × 80 or 90, where Ps = points scored, Pt = comparative price of bid under consideration, Pmin = comparative price of lowest acceptable bid.

Bidders must provide a breakdown of rates or prices if requested during evaluation.

Commission: 30% of collected amounts (risk basis – no upfront payment).

Pricing must be completed and submitted using the Pricing Tables provided in the Pricing Schedule (Annexure J).

No optional pricing will be considered for evaluation; all bids evaluated on the main pricing proposal.

Rates and prices must be fixed for the duration of the contract, not subject to adjustment except as provided in the conditions of contract.

Prices must include all duties, taxes (except VAT) and levies applicable 14 days prior to the tender deadline; VAT shown separately.

Professional indemnity insurance: not applicable.

No bid security, bonds, or guarantees are specified in the document.

Mandatory registrations and certificates:

• Central Supplier Database (CSD) registration – provide the CSD report or MAAA number (compulsory).
• Valid SARS Tax Clearance Certificate – provide the tax compliance status verification PIN (third-party authorisation) (compulsory).
• Must not be listed on the National Treasury restricted suppliers list.
• Valid Debt Collector's Certificate from the Council for Debt Collectors, OR for attorney firms, a Letter of Good Standing from the Legal Practice Council for all attorneys who will render services.
• B-BBEE status certificate or sworn affidavit (for EMEs/QSEs) – valid and issued by an accredited agency, registered auditor, or accounting officer.
• Signed confidentiality agreement (Annexure E).
• For joint ventures/consortia: each party must provide company registration document, certified ID copies of directors/partners/members, fully completed SBD forms, valid tax certificate, tax PIN compliance status letter, CSD report, company profile, JV agreement, and valid consolidated B-BBEE certificate/affidavit.
• Shareholding and directors: indicate nature of shareholding, names of directors, and percentage owned by Black Women, Black youth, and disabled people.
• B-BBEE: Broadband Infraco prefers to do business with B-BBEE Level 1-2 service providers. EMEs may submit a certificate issued by an Accounting Officer, SANAS-accredited Verification Agency, or Registered Auditor, or a sworn affidavit. Non-EMEs must submit a valid B-BBEE certificate from a Registered Auditor approved by IRBA or a SANAS-accredited Verification Agency. Trusts, consortia, or joint ventures must submit a consolidated B-BBEE certificate or scorecard. Subcontracting more than 25% of the contract value to an enterprise with a lower B-BBEE status is not permitted, unless the subcontractor is an EME with the capability to execute.

Contract will be governed by the NEC3 Professional Services Contract (PSC3).

Broadband Infraco reserves the right to:

• Conduct a further procurement process or enter into negotiations with any bidder.
• Subject bidders and their facilities to an assessment as part of evaluation or as a condition of award.
• Not evaluate proposals that do not comply strictly with the RFP or meet prerequisite requirements.
• Decide on award based solely on information received, and use relevant information within the knowledge of its employees or board members.
• Suggest partnerships or joint ventures between bidders, or award the assignment to an exclusive BEE firm.
• Amend any conditions or validity period in the event of material changes, with notification to all parties.
• Call upon any bidder to discuss or present its proposal at the bidder's cost; such presentation does not constitute an award.
• The RFP takes precedence over Broadband Infraco's Standard Conditions of Tender in case of conflict.
• Submission of a proposal constitutes acceptance of the Standard Conditions of Tender and additional terms.
• Broadband Infraco disclaims liability for representations, warranties, or statements in the RFP.
• Additional conditions will be discussed and agreed with the successful bidder prior to contracting.
• Bidders must hold their tenders valid for 120 days from closing, and extend if requested.
• Bidders must not make alterations to tender documents except to correct errors, initialled by all signatories; no correction fluid or tape.
• Alternative tenders are permitted only if a main tender strictly compliant is also submitted, with a comparison schedule.
• Bidders must submit a tender for the whole of the works/services unless stated otherwise.
• Bidders must return all tender returnables, completing all forms, data, and schedules without exception.
• Bids must be signed in ink, not pencil.
• The original and each copy must be sealed separately, marked "ORIGINAL" and "COPY", with the outer package marked "CONFIDENTIAL".
• Broadband Infraco will not accept tenders submitted telephonically, by email, or by telegraph unless stated otherwise.
• Bidders must provide, on request, any material bearing on the tender, including breakdown of rates, and submit bonds, guarantees, policies, and certificates of insurance if instructed.
• An agent submitting a tender must provide an authenticated copy of authority to act.
• Bidders must comply with Broadband Infraco's BEE and Black Women-owned Supplier requirements.
• Broadband Infraco may reject a tender if there is any effort to influence the processing or award.
• Bidders offering an inducement will be instantly disqualified.
• Arithmetical errors will be corrected: amounts in words govern; rates govern over line item totals; corrected price communicated; bidder may withdraw but not change price.
• If a bidder does not accept the corrected total, the tender will be rejected.
• The successful bidder must sign the Form of Agreement within two weeks of acceptance notice.
• The NEC Adjudicator's Contract must be completed and signed with the selected adjudicator.

Evaluation is conducted in four phases: administrative, mandatory, technical/functionality (70% minimum threshold), and price and specific goals.

Administrative requirements include completion of SBD 1, SBD 4, SBD 6.1, CSD report, SARS authorisation PIN, and Teaming Agreement (if JV).

Mandatory requirements: valid Debt Collector's Certificate from Council for Debt Collectors OR Legal Practitioner's Fidelity Fund certificate; attorney firms must submit certified copies of a valid Letter of Good Standing with the Legal Practice Council for all attorneys who will render services.

Failure to meet any mandatory criterion results in immediate disqualification.

Technical/functionality evaluation (100 points total, 70% minimum threshold) covers:

• Bidder's history of successfully recovered debt via hard collection (30 points)
• Company profile / years in business (10 points)
• Bidder's experience and qualifications (40 points)
• Methodology and approach (20 points)

Bidders failing to achieve 70 out of 100 points will not be considered for further evaluation.

Price and specific goals: 80/20 or 90/10 preference point system applies. Specific goals points are allocated as per the table (Black Owned, Woman Owned, Youth Equity, People With Disability, Military Veterans).

Price points are calculated using the formula Ps = (Pmin/Pt) × 80 or 90.

No optional pricing will be considered; all bids evaluated on the main pricing proposal.