Short-term insurance brokerage services for the national credit regulator (5-Year contract)

Preference point system

• System: 80/20 (price carries 80 points, specific goals carry 20 points, total 100 points).
• The lowest acceptable tender determines the applicable price points.

Specific goals points (80/20 system)

• SMMEs owned by Black people: 7 points.
• SMMEs owned by people with disability: 3 points.
• SMMEs owned by women: 7 points.
• SMMEs owned by youth: 3 points.

Proof of claims

• A tenderer that does not submit the proof or documentation required to claim specific-goal points with the tender is treated as not claiming those points.
• The organ of state may require a tenderer to substantiate any preference claim before or after adjudication.

8 December 2026 at 09:00

SBD 7.2 (Contract Form - Rendering of Services): must be completed in duplicate and signed in the original by the service provider, committing the provider to render the services at the quoted price and accept liability for all obligations under the agreement.

Closing date: 08 December 2026 at 11:00 SAST.

If closing date falls on Saturday, Sunday or public holiday: bids may be lodged up to 11:00 on next working day.

Bid validity period: As stipulated in bid documents (not specified in this document).

No compulsory briefing or site visit mentioned in this document.

Enquiries:

• Email: [email protected]
• Telephone: 011 554-2646 / 011 554-2713

Submission address (bid box):

National Credit Regulator

127 15th Road

Randjies Park

Midrand

Courier address: Same as above (must arrive 36 hours before closing)

No named technical contact provided in this document.

Submission method: Physical delivery to bid box at NCR office, 127 15th Road, Randjies Park, Midrand.

Closing time: 11:00 SAST on closing date (08 December 2026).

Copies required: Two hard copies (one signed in ink, initialled on every page) and one soft copy on memory stick.

Packaging: Sealed envelope marked with bidder name, address, bid reference number, and closing date.

Courier bids: Must reach NCR at least 36 hours before closing to allow deposit by Procurement Officer.

Electronic submissions (fax, email, internet) are not accepted.

Returnable documents:

• Completed and signed prescribed bid documents.
• Pricing schedules and price-status questionnaire.
• Required SBD forms (specific forms not listed in this document).
• Employment Equity letter from Department of Labour (if bidder employs <50 people or annual turnover <R10 million).
• Signed consortium/joint venture agreements with work split and Rand value (if applicable).

Disqualification risks:

• Late submission.
• Incomplete or unsigned documents.
• Non-submission of required SBD forms.
• Fraudulent or inaccurate information.
• Bidder listed on National Treasury restricted database.
• Bids submitted via fax, email, or other non-prescribed methods.

Evaluation system: 80/20 preference points (price 80, B-BBEE 20).

Price points formula: Ps = 80 × (1 – (Pt – Pmin) / Pmin).

B-BBEE points allocation:

• Level 1: 20 points
• Level 2: 18 points
• Level 3: 16 points
• Level 4: 10 points
• Level 5: 8 points
• Level 6: 6 points
• Level 7: 4 points
• Level 8: 2 points
• Non-compliant: 0 points

Functionality: Scored out of 100; minimum threshold specified in Terms of Reference (not stated here). Bidders meeting threshold proceed to price and B-BBEE evaluation.

Financial position and ability to supply assessed before bid consideration.

Equal bids tie-break order: highest HDI equity points; firm prices; shortest delivery; local manufacture; etc.

No minimum qualifying score for price/B-BBEE stated; functionality threshold per Terms of Reference.

Scope: Short-term insurance brokerage services for the National Credit Regulator for a 5-year period (per tender title).

Detailed specifications, deliverables, quantities, locations, service levels, and standards are defined in the Terms of Reference (not included in this document).

This document only contains general conditions and procedures.

Quality requirements: Goods/services must conform to specifications, samples, patterns, drawings; new and unused unless otherwise agreed. Where standard specifications apply, bidder must comply with Standards Act. Inspections and tests may be conducted by NCR; costs for non-compliant supplies borne by contractor. Pre-bid testing at bidder's expense.

Pricing: All-inclusive bid prices required; firm prices preferred but non-firm prices accepted.

Price breakdown: For non-firm prices, a breakdown of fluctuating portions must be provided.

Pricing schedules and price-status questionnaire must be completed and submitted.

Security: Where required, details in bid documents. Acceptable forms:

• Bank guarantee (registered under Banks Act)
• Insurer guarantee (registered under Insurance Act)
• Small Business Corporation guarantee
• Cash
• Negotiable government stock
• Negotiable approved municipal stock
• Security bond or two acceptable sureties (for service contracts)
• Other form approved by NCR

Payment terms: Payment within 30 days of receipt of correct detailed statement of account.

• Supplies: after delivery per contract.
• Services: after performance per contract.

Early payment discounts considered.

Guarantee: 12-month guarantee against faulty material/workmanship from date of receipt/handover.

Exchange rate claims: Allowed only if bidder states prices subject to exchange variations and specifies amounts and rates at bidding. Claims require documentary evidence.

No bid security amount, retention percentage, or turnover threshold specified in this document.

Eligibility:

• South African service provider, company, or entity with domicilium et executandi in RSA.
• Not listed on National Treasury's database of restricted persons, companies, or directors.

Employment Equity letter from Department of Labour required if bidder employs <50 people or annual turnover <R10 million.

Required SBD forms must be submitted (specific forms not listed).

Consortium/JV: Signed agreements disclosing work split and Rand value.

B-BBEE: Valid B-BBEE status level certificate required to claim preference points. Points awarded per 80/20 table; non-compliant contributors score 0.

Legislative compliance: Broad-Based Black Economic Empowerment Act, Sector Codes of Good Practice, PPPFA, BBBEE Amendment Act, BBBEE Regulations 2016.

Transformation objectives: Preference for majority women-owned businesses; employment of South African citizens.

Foreign nationals: Proof of Immigration Act compliance; prior written NCR approval; updated BBBEE certificate.

Local content preferences may apply.

SABS standardization mark preference may apply.

No CIDB grading (not construction).

CSD registration and tax compliance not explicitly mentioned in this document.

General conditions and procedures apply to all bids. Special conditions may override general conditions. Bids subject to PFMA, PPPFA, BBBEE Act, Sector Codes, BBBEE Amendment Act, BBBEE Regulations 2016. NCR objectives: appoint South African providers, promote employment of SA citizens, promote transformation via majority women-owned businesses. Foreign nationals require Immigration Act compliance proof, prior NCR approval, updated BBBEE certificate. Skills transfer plan for foreign nationals once ESA regulations promulgated. Enquiries to [email protected], 011 554-2646/2713. Tender documents downloadable from www.ncr.org.za. Acceptance notice via registered email; successful bidder details published in Government Tender Bulletin.

Contract governed by General Conditions of Contract (Treasury Regulation 16A) and PPPFA 2017 Regulations; Special Conditions of Contract prevail over General Conditions.

Dispute settlement: Accounting authority decides; bidder may reject decision within 21 days and go to court, but contract execution continues.

Orders: Services/supplies only on written official order; accounts rendered per order/contract.

Quality: Goods/services must match specifications; new and unused unless agreed; compliance with Standards Act where applicable.

Guarantee: 12 months for faulty material/workmanship from receipt/handover; free replacement/repair.

Security: As per bid documents; acceptable forms include bank/insurer guarantees, cash, government stock, security bond, etc.

Payment: Within 30 days of correct statement; supplies paid after delivery, services after performance; early payment discounts considered.

Inspections: Pre-bid testing at bidder's cost; NCR may inspect premises; non-compliant supplies rejected at contractor's cost.

Recourse on death/liquidation: NCR may cancel, complete at contractor's cost, or allow executor to complete.

Failure to comply: NCR may cancel contract; liquidated damages of 1/14% per day for delay (or actual damages).

Bribes/corruption: NCR may ignore bid or cancel contract, impose penalty of 15% of contract value or expected profit margin.

Restrictions: NCR may restrict bidder for misconduct; restrictions may extend to associated enterprises.

Liability: Contractor liable for losses from cancellation; NCR may set off from monies due.

Sub-contracting: Not allowed without written approval; contractor remains liable.

Firm prices: Adjusted only for changes in customs/excise duties or taxes.

Non-firm prices: Adjustments based on actual direct cost changes; evidence required.

Exchange rates: Claims allowed only if bidder specified exposure at bidding; documentary evidence required; fluctuations >10% considered.

Evaluation uses 80/20 preference point system: 80 points for price (formula Ps = 80 × (1 – (Pt – Pmin)/Pmin)), 20 points for B-BBEE status level (Level 1=20, 2=18, 3=16, 4=10, 5=8, 6=6, 7=4, 8=2, Non-compliant=0). Functionality scored out of 100; minimum threshold per Terms of Reference. Bidders meeting functionality threshold proceed to price and B-BBEE evaluation. Financial position assessed first. Equal bids tie-break: HDI equity points, firm prices, shortest delivery, local manufacture, etc.

SBD 3.3 (Pricing Schedule - Professional Services): bidders must quote a ceiling price covering all project phases, all expenses and all applicable taxes; provide hourly and daily rates for each person and position; state cost per phase and man-days; and list reimbursable travel and other expenses, with certified invoices and proof of expenditure required for payment.

Submission method and channel

• Bids must be delivered by the stipulated time to the correct address and deposited in the bid box; late bids will not be accepted.
• Bids must be submitted on the official forms provided and must not be re-typed.

Returnable forms

• SBD 1 (Invitation to Bid): completed and signed bid cover page with bidder and contact details; proof of authority such as a company resolution must be submitted.
• SBD 7 (Contract Form): the successful bidder must fill in and sign a written contract form.

Tax compliance documents

• A SARS tax compliance status PIN or a printed TCS certificate must be submitted.
• Where no TCS PIN is available but the bidder is registered on the Central Supplier Database, the CSD number must be provided.
• For consortia, joint ventures or subcontractors, each party must submit a separate TCS certificate, PIN or CSD number.

B-BBEE evidence

• A B-BBEE status level verification certificate or sworn affidavit for EMEs and QSEs must be submitted to qualify for preference points.

Evaluation framework

• The bid is subject to the Preferential Procurement Policy Framework Act, 2000 and the Preferential Procurement Regulations, 2017, together with the General Conditions of Contract and any applicable special conditions of contract.
• A B-BBEE status level verification certificate or sworn affidavit for EMEs and QSEs must be submitted to qualify for preference points.

Central Supplier Database and tax

• The bidder must be registered on the Central Supplier Database and provide its CSD number.
• A SARS tax compliance status PIN or printed TCS certificate must be submitted to enable verification of the taxpayer's profile and tax status.
• Where no TCS PIN is available but the bidder is registered on the CSD, the CSD number must be provided.
• For consortia, joint ventures or subcontractors, each party must submit a separate TCS certificate, PIN or CSD number.

B-bbee

• A B-BBEE status level verification certificate or sworn affidavit for EMEs and QSEs must be submitted to qualify for preference points.

Authority

• Proof of authority to sign, such as a company resolution, must be submitted.

State employment restriction

• Bids will not be considered from persons in the service of the state, companies with directors who are persons in the service of the state, or close corporations with members who are persons in the service of the state.

Payment terms

• Fees are as indicated on Annexure B; the pricing annexure is not included in the document.
• The Client may withhold up to 10% of fees payable for any deliverable until it is executed to the Client's reasonable satisfaction and confirmed in writing.
• The Supplier must submit invoices for fees claimed for services rendered.
• Undisputed invoices are payable within 30 days from the date of receipt of the invoice.
• Disputed portions are payable within 7 days after dispute resolution proceedings conclude.
• The Supplier must continue rendering services during any dispute.

Compliance requirements

• The Supplier must be a company duly incorporated under the company laws of the Republic of South Africa.
• Tax matters must be in order, and an original tax certificate issued by the South African Revenue Service must have been submitted to the National Credit Regulator prior to the award of the contract.
• The Supplier must not be categorised as a Restricted Service provider on the National Treasury database.
• The Supplier must not be guilty of serious misconduct or deliberate neglect, convicted of any offence involving dishonesty or any criminal offence relating to fraud, or engaged in conduct likely to bring either party into disrepute.
• The Supplier must avoid conflicts of interest and notify the Client in writing of any actual or potential conflict.
• The Agreement is subject to the National Credit Act and the Public Finance Management Act.

Contract duration

• The Agreement commences on the signature date and endures for the period stipulated in the Terms of Reference.

Delays

• The Supplier must notify the Client in writing of any delay, its likely duration and its cause.
• The Client may extend the time frames in Annexure A by written amendment ratified by both parties.

Penalties

• A penalty of 1% of the fees payable under the Agreement applies for each day of delay until actual delivery or performance.

Termination by the Supplier

• The Supplier may terminate immediately on written notice if the Client is in material breach and fails to remedy within 30 business days, provided the breach cannot be adequately compensated by damages.
• For non-payment of undisputed amounts, the Supplier must give written notice that non-payment will result in termination, and the Client must fail to pay within 30 days.

Termination by the Client

• The Client may terminate immediately on written notice without liability if the Supplier is a Restricted Service provider on the National Treasury database, guilty of serious misconduct or deliberate neglect, guilty of conduct likely to bring either party into disrepute, convicted of an offence involving dishonesty or of a criminal offence relating to fraud, guilty of unbecoming or unprofessional conduct, or in breach of the Agreement.

Consequences of termination by the Client

• The Client may claim liquidated damages equal to all payments made to the Supplier up to the termination date.
• The Supplier forfeits all claims, including unpaid or undrawn invoices.
• The Client is not required to return performance rendered or goods supplied.
• Legal costs for enforcing compliance are recoverable on an attorney-and-own-client scale.

Exit plan

• Must contain an up-to-date description of the services, materials and underlying processes.
• Must contain a detailed programme for transferring the service to the Client or a replacement provider.
• Must describe continuing service provision and handover training during the transition.
• If no exit plan is agreed, the Supplier must still assist in facilitating a seamless transfer.

Limitation of liability

• Except for criminal negligence or willful misconduct, the Supplier is not liable for indirect or consequential loss or damage.
• Aggregate liability is capped at the total contract price.
• These exclusions do not apply to penalties or damages owed to the Client.

Intellectual property

• All intellectual property arising from the Agreement vests in the Client.
• The Supplier cedes and assigns all rights in such intellectual property to the Client free of consideration.
• The Supplier must sign required cession or assignment documents within 7 days of a written request; otherwise the Client may nominate an agent to sign on the Supplier's behalf.
• The Supplier retains rights in its generic tools, models and methodologies.

Confidentiality

• Confidential information must be protected during and after the Agreement.
• Hard and electronic copies must be returned to the Client on termination.
• The Client may inspect and audit the Supplier's records relating to the services.

Force majeure

• The Supplier is not liable for penalties or termination for delay caused by force majeure.
• The Supplier must notify the Client in writing and continue performing as far as reasonably practical.
• If force majeure persists for more than 3 months, either party may terminate on 7 days' written notice.

Taxes

• The Supplier confirms that its tax matters are in order.
• An original SARS tax certificate must have been submitted to the National Credit Regulator prior to contract award.

Breach and restrictions

• The Client may terminate for failure to perform or for corrupt or fraudulent practices.
• The Client may procure similar services elsewhere and recover excess costs from the Supplier.
• A restriction penalty may prohibit the Supplier from doing business with the public sector for up to 10 years.
• The Supplier has 14 days to provide reasons before a restriction is imposed.

Dispute resolution

• Disputes must first be resolved by mutual consultation.
• If unresolved after 30 days, either party may give notice to commence mediation.
• If not settled within 30 days of the mediation notice, the dispute is referred to arbitration under the rules of the Arbitration Foundation of South Africa.
• Either party may apply to court for interim and urgent relief.
• The parties must continue performing, and the Client must pay monies due, during the dispute.

Notices

• Client physical address: 127 15th Road, Randjespark, Midrand, Halfway House.
• Client postal address: PO Box 209, Halfway House, 1685.
• Client telephone: (011) 554 2646.
• Notices must be in writing.
• Notice by registered post is deemed received within 14 days of posting.
• Notice by hand delivery is deemed received on the day of delivery.
• Notice by telefax is deemed received within 12 hours of transmission.
• A change of address takes effect 7 days after receipt of notice.

Subcontracts

• The Supplier must notify the Client in writing of all subcontracts awarded under the Agreement.
• Notification does not relieve the Supplier of liability or obligation.

General conditions

• The Agreement is governed by the laws of the Republic of South Africa.
• All correspondence must be in English.
• Amendments must be in writing and signed by both parties.
• The Agreement may be signed in counterparts.
• No joint venture, partnership, agency or employment relationship is created.
• The Supplier may not act as agent of the Client or bind the Client without prior written authorisation.

Governance

• Where the Client is a national entity under the PFMA, the General Conditions of Contract apply.
• In the event of conflict, the hierarchy is: Special Conditions of Contract, then the General Conditions of Contract, then this Agreement.

Scope

• Appointment of a short-term insurance broker for five years to provide insurance broking and claims services to the National Credit Regulator
• The broker acts as intermediary between the NCR and the insurance market, including insurers and other risk financing institutions
• Services cover placement, maintenance and administration of the insurance portfolio for NCR short-term assets and other short-term coverages such as general liability, personal injury, employment practice liability and emerging liability risks
• Contract period is five years with annual performance reviews

06 November 2026: RFP document issued

16 November 2026, 10h00 to 11h00: compulsory briefing session, online via MS Teams (meeting ID 351 802 239 008 800 5, passcode h5h8PE9P)

08 December 2026, 11h00 sharp CAT: closing date and time for proposal submission

10 December 2026: preliminary evaluation

14 December 2026: evaluations by the Evaluation Committee

25 January 2027: Adjudication Committee meeting

01 February 2027: appointment and estimated contract start date

Enquiries

• Email: [email protected]

Submission address

• National Credit Regulator
• 127-15th Road
• Randjiespark
• Halfway House
• Midrand

Submission channel and format

• Method: sealed envelope deposited in the marked tender box at the NCR reception area
• Submission address: National Credit Regulator, 127-15th Road, Randjiespark, Halfway House, Midrand
• Tender box access: weekdays 08h00 to 16h30, excluding public holidays
• Closing: 08 December 2026 at 11h00 sharp CAT; no late submissions considered under any circumstances
• Copies: two hard copies (original and copy) and one memory stick containing the entire proposal
• Envelope labelling: clearly marked with RFP No: NCR1057.11.2026 and the tender title
• Signing: signed and dated in black ink by the bidder or authorised representative, initialled on each page
• Validity: proposal valid for at least 90 days from the due date
• One RFP per envelope only

Returnable forms

• SBD 1 (Invitation to Bid): complete and sign the supplied pro forma document; omission or an unsigned form leads to disqualification
• SBD 1 (Tax status): written confirmation that SARS may disclose the bidder's tax compliance status during the contract tenure, with proof of CSD registration and vendor number; omission leads to disqualification
• SBD 4 (Declaration of Interest): complete and sign the supplied pro forma document; omission leads to disqualification
• SBD 6.1 (Preference Point Claim Form): complete to claim specific goals points; non-submission results in zero points for specific goals
• CSD registration: proof of registration on the Central Supplier Database with a vendor number starting with MAAA; omission leads to disqualification
• General Terms and Conditions: confirm acceptance of the NCR General Terms and Conditions downloadable from the NCR website; omission leads to disqualification

Evaluation method

• Preference points system: 80/20 (80 points for price, 20 points for specific goals)
• Functionality evaluation is the first phase; minimum qualifying score of 70 out of 100 to proceed to price and specific goals evaluation

Functionality criteria and weightings

• Approach and methodology: 40 points, scored 1 to 5 based on claim process detail and turnaround time (less than seven working days scores highest)
• Compliance: 20 points, based on two years of audited financial statements with a positive balance
• Capacity and experience of the proposed team: 30 points, based on years of relevant short-term insurance experience and submitted CVs and profiles; all team members must be FAIS accredited
• Company ownership: 10 points, for people with disabilities as directors or shareholders, supported by a current-year medical certificate

Specific goals (20 points)

• Black ownership: 81% to 100% = 7 points; 51% to 80% = 5 points; 31% to 50% = 3 points; 0% to 30% = 1 point
• Disability ownership: 50% to 100% = 3 points; 30% to 49% = 2 points; 0% to 29% = 1 point
• Women ownership: 81% to 100% black-owned by women = 7 points; 51% to 80% = 5 points; 31% to 50% = 3 points; 0% to 30% = 1 point
• Youth ownership: 50% to 100% = 3 points; 30% to 49% = 2 points; 0% to 29% = 1 point

Evidence

• Points are awarded only on evidence submitted, including share certificates, stamped ID copies, sworn affidavits, B-BBEE certificates, proof of disability and CIPC documents

Mandatory technical criteria (automatic disqualification if not met)

• Minimum of three reference letters proving short-term insurance services provided to clients in the last five years, on company letterhead with website address, organisation name, contact person and details
• FSCA licence or certificate proving the bidder is an authorised financial services provider under FAIS
• Director or regional manager and key account manager must each have passed the FAIS regulatory exams
• Written confirmation on company letterhead, signed by an authorised representative, that the bidder can provide short-term insurance cover for all listed cover types
• Proof of professional indemnity insurance

Scope

• Appointment of a short-term insurance broker for five years to provide insurance broking and claims services to the National Credit Regulator
• The broker acts as intermediary between the NCR and the insurance market, including insurers and other risk financing institutions
• Services cover placement, maintenance and administration of the insurance portfolio for NCR short-term assets and other short-term coverages such as general liability, personal injury, employment practice liability and emerging liability risks

Cover types required

• Assets: tangible property against loss or damage from fire or allied perils, including electronic breakdown on a first-loss basis
• Electronic equipment: computers, laptops and related business equipment
• Stock: goods forming part of NCR business activity
• SASRIA: property terrorism and sabotage, fire, explosion, earthquake, power surges, alterations and additions
• Motor: comprehensive cover for loss of or damage to vehicles, accessories and spare parts
• Public liability: claims involving illness, injury, death or damage to third-party property
• Directors and officers liability: damages, judgements, settlements and defence costs for executive members
• Employment practices liability: legal expenses and awards from the CCMA, bargaining councils and Labour Court
• Cyber risk insurance: risks arising from operating a computer network
• Business interruption: financial loss following interruptions, including fixed, operating and additional working expenses
• International business travel

Deliverables

• Annual service plan at inception of each insurance period
• Annual post-renewal and placement reports
• Bi-annual reports on work done in the first and last six months of the NCR financial year
• Quarterly claims reports (claims processed, paid out, closed, rejected, in progress)
• Annual performance review
• Attendance at meetings as required
• Detailed insurance manual and summary of cover, limits, conditions and exclusions
• Claims procedural manual
• Issued policies and legal confirmation of statutory compliance
• Premium allocations and service fees

Contract period

• Five years, with annual reviews of broker performance
• Estimated start date: 01 February 2027 or immediately after contract signature
• Unsatisfactory performance may result in termination

Pricing

• All prices must be VAT inclusive and quoted in South African Rand (ZAR)
• Prices must be valid for five years; if not, provide yearly price escalation details and basis (for example CPI) plus a cost breakdown
• Pricing schedule requires a total price inclusive of VAT for each of Years 1 to 5, and a total price inclusive of VAT over the five-year period
• Sum insured and indemnity limits are provided for assets, liability, motor, SASRIA, cyber liability and employment practices liability portfolios

Financial evidence

• Two years of audited financial statements with a positive balance are scored under functionality (20 points)
• Proof of professional indemnity insurance is a mandatory technical requirement

Mandatory registrations and certificates

• Financial Sector Conduct Authority (FSCA) registration as an authorised financial services provider under the Financial Advisory and Intermediary Services Act 2002 (FAIS)
• Central Supplier Database (CSD) registration with a vendor number starting with MAAA; proof of registration must be submitted
• B-BBEE status level of contributor to claim specific goals points
• Proof that the director or regional manager and the key account manager have each passed the FAIS regulatory exams
• Proof of professional indemnity insurance

State vetting

• The appointed bidder will be vetted by the State Security Agency; appointment depends on positive clearance

Legislation

• Broad-Based Black Economic Empowerment Act 53 of 2003 and Amendment Act 46 of 2013
• Sector Codes of Good Practice
• Preferential Procurement Policy Framework Act 5 of 2000
• B-BBEE Regulations 2016

Preference

• The NCR's objective is to appoint strictly South African service providers and to promote employment of South African citizens and businesses owned by women