Supply, install, configure, support and maintain hi-tech self-service kiosks for SASSA (3-Year contract)

Closing date: 23 November 2026 at 11:00

Compulsory briefing session: via MS Teams, date and time as per the advert (attendance mandatory).

SCM enquiries

• Contact: Mr Mandla Sibeko
• Email: [email protected]
• Telephone: 012 400 2634

Technical enquiries

• Contact: Mr Jabulani Makondo
• Email: [email protected]
• Telephone: 012 400 2277

Submission address:

Ground Floor; SASSA Head Office

501 Prodinsa Building

Cnr Steve Biko (Beatrix) and Pretorius Streets

Arcadia, Pretoria

Prototype delivery address:

SASSA Pretoria Local Office

363 Pretorius Street

Louis Pasteur

Pretoria

Bids must be delivered to the bid box by 11:00 on 23 November 2026. Late bids are not considered. All bids must be submitted on the official forms, not re-typed.

Returnable documents (all must be completed, signed and submitted):

• SBD 1 (Invitation to Bid): bidder contact details and declaration.
• SBD 3.1 (Pricing Schedule – Firm Prices): firm prices, valid for 90 days from closing.
• SBD 4 (Bidder's Disclosure): discloses employment by the state, relationships with the procuring institution, and any interest in other enterprises.
• SBD 6.1 (Preference Points Claim): claims preference points for specific goals.
• Completed Annexure A Compliance Checklist.
• Proof of authority to sign (e.g. company resolution).
• SARS TCS PIN or printed certificate, or CSD number.
• B-BBEE certificate or sworn affidavit (for EME/QSE).

Disqualification risks:

• Late delivery or delivery to the wrong address.
• Any missing, unsigned or incomplete returnable document.
• Failure to provide required particulars.

Submission address:

Ground Floor, SASSA Head Office

501 Prodinsa Building

Cnr Steve Biko and Pretorius Streets

Arcadia, Pretoria

Evaluation uses the 90/10 preferential scoring system, in stages:

• Stage 1 Phase 1: Special Conditions (reference letter).
• Stage 1 Phase 2: Administrative Compliance.
• Stage 1 Phase 3: Technical Compliance (functionality).
• Stage 2 Phase 1: Price and Specific Goals.

Minimum qualifying score: 70/100 on functionality to proceed to price evaluation.

Price: 90 points.

Specific goals: 10 points, allocated as:

• B-BBEE Status Level 1-2 with at least 51% black women ownership: 10 points.
• B-BBEE Status Level 3-4 with at least 51% women ownership: 9 points.
• B-BBEE Status Level 1-2 with at least 51% black youth or disabled ownership: 8 points.
• B-BBEE Status Level 1-2 contributor: 7 points.
• B-BBEE Status Level 3-8 with at least 51% youth or disabled ownership: 5 points.
• B-BBEE Status Level 3-4 contributor: 3 points.
• B-BBEE Status Level 5-8 contributor: 2 points.
• Non-compliant: 0 points.

If a bidder qualifies for more than one specific goal, only the highest points are awarded.

Scope: supply, install, deliver, configure, support and maintain hi-tech self-service kiosks at SASSA Head Office and nine regions on an as-needed basis for 3 years.

Bidders must submit detailed specifications, design layouts and catalogues with their bids. The successful bidder must design, develop and test one prototype; after piloting and approval, manufacture and deliver kiosks.

Key hardware specifications (see Annexure A for full checklist):

• CPU: Intel Core i5 12th generation minimum, 6 cores/12 threads, 3.0GHz base, 4.6GHz boost, 64-bit x86, min 18MB L3 cache, TDP 65W.
• Memory: 16GB DDR5 minimum, 2 x 8GB modules, non-ECC, expandable to 64GB.
• Operating System: Microsoft Windows 11 Professional 64-bit pre-installed, volume licensing with downgrade rights, BitLocker encryption.
• Motherboard: Mini-ITX or Micro-ATX, Intel B660 or H670 chipset, UEFI BIOS with TPM 2.0, min 2 PCIe slots.
• Graphics/Display: 22-inch IPS LCD, 1920x1080, PCAP multi-touch (10 points), IP65 front bezel, -10°C to +60°C.
• Network: 2 x Gigabit Ethernet, WiFi 6, min 5G router secured inside.
• Storage: 512GB NVMe SSD minimum.
• Fingerprint reader: multispectral (LES), IP65, 500dpi, ANSI 378/ISO 19794-2 compliant. Use HID Lumidigm model V521 (V3 discontinued).
• Ports: 2 x USB-A 5Gbps, 2 x USB-C Thunderbolt 4.
• Barcode scanner: ICAO 9303 compliant.
• Document scanner: A4, 600dpi optical, 48-bit colour.
• Facial recognition camera: 2MP, 77-95° FOV, 10-30fps, 0.1 lux, 850nm LEDs, 3D anti-spoofing.
• Document printer: monochrome laser, 25-30ppm, 1200x1200dpi, 500-sheet tray, duplex.
• Power supply: 220V AC ±10%, 50Hz, SANS 164-1, efficiency 80 PLUS, SANS 60950-1/62368-1.
• UPS: 2000VA/1200W, 60 min battery, SANS 62040-1, Type M plug.
• Enclosure: steel, powder-coated, 600x400x1600mm, 80-120kg, floor-standing with anti-tip base, IK08 vandal resistance, secured with cam locks, must be bolted down.
• Accessibility: wheelchair knee clearance 685mm, reach within 1200mm, NVDA/JAWS, high contrast, multi-language.
• Environmental: ICASA approval, RoHS compliant, 85% recyclable, noise <40dB.
• Software: kiosk management with content updates, analytics, whitelisting, lockdown, real-time monitoring; must integrate with SASSA OGA system.
• Branding: enclosure and software to follow SASSA branding; logo embedded in BIOS.

Support requirements:

• Warranty: 3 years NBD computer parts and labour, plus 10 years kiosk structure warranty.
• 4-hour on-site response.
• 99% parts availability.
• Business hours phone/email support, proactive remote diagnostics.
• Training and documentation provided.
• Must provide 1st, 2nd, 3rd level support nationally and have presence in South Africa.

Testing and acceptance:

• Factory Acceptance Testing, Site Acceptance Testing, penetration testing, User Acceptance Testing.

Pricing: firm prices only, valid for 90 days after closing. Prices must include all delivery costs to the prescribed destination. All applicable taxes included.

Annexure C – Pricing Schedule (Unit Cost): price per kiosk plus maintenance for three years (preventive and corrective). Pricing applies to listed offices and to locations not yet identified (including malls/shopping complexes) per Annexure B.

Tax compliance:

• Bidders must submit their SARS TCS PIN. Alternatively, a printed TCS certificate or a CSD number if no TCS is available but registered on CSD.
• In consortia, JVs or subcontracts, each party must submit a separate TCS certificate/PIN/CSD number.

B-bbee:

• A valid B-BBEE verification certificate (SANAS-accredited) or a sworn affidavit (for EMEs/QSEs) must be submitted to claim preference points.
• The certificate must show the B-BBEE status level and the CSD MAAA number, reflecting ownership percentages.

Disqualification:

• Bids from persons in the service of the state, or companies/close corporations with directors/members in the service of the state, are not considered.
• Persons on the Register for Tender Defaulters or the List of Restricted Suppliers are automatically disqualified.

Foreign suppliers:

• Must indicate whether an accredited representative in South Africa, and complete the questionnaire for foreign suppliers.

Evaluation follows the 90/10 system in stages: Stage 1 Phase 1 (Special Conditions - reference letter), Phase 2 (Administrative Compliance), Phase 3 (Technical Compliance), Stage 2 Phase 1 (Price and Specific Goals). Functionality is scored out of 100; a minimum of 70 points is required to proceed.