Maintenance and repair services for qcto generator – 36-Month contract

Closing date and time: 30 September 2026 at 11:00.

Compulsory site visit: 15 September 2026 (time and venue not specified).

No clarification deadline or other briefing dates stated.

Submission method and address not specified in the document.

Closing: 30 September 2026 at 11:00.

Compulsory site visit: 15 September 2026 (time and venue not stated).

Returnable documents required with the bid:

• Liability insurance cover.
• Reference project letters for projects completed within the last five years.
• CV and certified copies of qualifications for the Certified Electrical Technician (NQF level 5 or higher, minimum 5 years generator maintenance experience).
• Health and Safety Policy.
• Risk Assessment and Method Statements.
• Proof of compliance with Occupational Health and Safety legislation.
• Maintenance and Service Safety Plan.
• Evidence of compliance with relevant SANS, ISO, IEC, and OEM standards.
• Product warranties and guarantees.
• Factory test certificates.
• Standard National Treasury forms (SBD 1, SBD 4, SBD 6.1, SBD 8, SBD 9, Authority to Sign) are typically required but not explicitly listed in this document.

Disqualification risks:

• Failure to attend the compulsory site visit.
• Submission after the closing time.
• Omission of any mandatory returnable document listed above.

Scope: Comprehensive maintenance and repair of the existing generator at QCTO premises for 36 months.

Preventative maintenance:

• Conduct planned maintenance per manufacturer schedule and industry best practices.
• Routine inspections, testing, cleaning, lubrication, calibration of generator and related components.
• Replace consumables: oil, oil filters, air filters, fuel filters, coolant, belts, batteries, and other service items as required.
• Inspect and test Automatic Transfer Switch (ATS), control panels, electrical connections, protection systems.
• Ensure generator remains in optimal operating condition at all times.

Corrective maintenance and repairs:

• Investigate, diagnose, and repair all generator faults, failures, and operational deficiencies.
• Supply and install replacement parts to restore full functionality.
• Repair or replace defective mechanical, electrical, and control system components.
• All repairs by qualified technicians using approved parts and materials.

Emergency breakdown support:

• 24-hour emergency call-out support, including weekends and public holidays.
• Respond to breakdowns within agreed SLA response times.
• Attend to emergency repairs promptly to minimise downtime.
• Provide technical support and fault-finding services.
• Experience with diesel generators, ATS, control systems, and associated electrical infrastructure required.

Testing and performance verification:

• Conduct periodic operational and load tests to confirm reliability and performance.
• Verify effectiveness and functionality of all control, alarm, and protection systems.
• Perform post-repair testing to ensure repaired components function correctly.
• Certify generator as operational following major maintenance or repair work.

Spare parts and consumables:

• Supply all necessary spare parts, components, and consumables.
• Replacement parts must be genuine OEM or approved equivalents.
• Maintain adequate stock levels of critical spare parts to reduce downtime.

Reporting and contract management:

• Submit maintenance schedule at contract commencement.
• Provide detailed service reports after every maintenance visit, repair, inspection, or call-out.
• Maintain a service logbook detailing all maintenance activities, faults, repairs, and replaced components.
• Submit monthly or quarterly performance reports covering generator availability, maintenance activities, breakdown incidents, response times, and corrective actions.
• Attend review meetings with QCTO representatives as required.

Key personnel:

• 1 Certified Electrical Technician with minimum 5 years experience in generator system maintenance or related service.
• Technician must hold NQF level 5 or higher in electrician or related qualification for generator service.
• CV with required certificates and qualification copies must be attached.

Key personnel requirements:

• 1 Certified Electrical Technician.
• Minimum 5 years experience in maintenance service of generator systems or related service.
• NQF level 5 or higher qualification in electrician or related field for generator service.
• CV with required certificates and qualification copies must be attached to the bid.

Quality management requirements:

• Planned preventative maintenance in accordance with manufacturer's maintenance schedule and industry best practices.
• Routine inspections, testing, cleaning, lubrication, and calibration of generator and related components.
• Replacement of consumables (oil, filters, coolant, belts, batteries, etc.) as required.
• Inspection and testing of ATS, control panels, electrical connections, and protection systems.
• Maintenance schedule to be submitted at contract commencement.
• Detailed service reports after every maintenance visit, repair, inspection, or call-out.
• Service logbook maintained detailing all maintenance activities, faults, repairs, and replaced components.
• Monthly or quarterly performance reports indicating generator availability, maintenance activities, breakdown incidents, response times, and corrective actions taken.
• Attendance at review meetings with QCTO representatives as required.

Mandatory compliance documents:

• Liability insurance cover.
• Reference project letters for projects completed within the last five years.
• Health and Safety Policy.
• Risk Assessment and Method Statements.
• Proof of compliance with Occupational Health and Safety legislation.
• Maintenance and Service Safety Plan.
• Environmental compliance: all used oil and waste materials disposed of in accordance with environmental regulations.
• Product compliance with relevant SANS, ISO, IEC, and OEM standards.
• Product warranties and guarantees.
• Factory test certificates.

Key personnel compliance:

• Certified Electrical Technician with NQF level 5+ qualification and 5+ years generator maintenance experience.

No mention of CSD registration, tax clearance, B-BBEE level, CIDB grading, CIPC registration, professional body registration, or local content thresholds in the provided document.

Health and safety requirements:

• 24-hour emergency call-out support, including weekends and public holidays.
• Response to breakdowns within agreed SLA response times.
• Prompt attention to emergency repairs to minimise generator downtime.
• Technical support and fault-finding services.
• Experience with diesel generators, ATS, control systems, and associated electrical infrastructure.
• Compliance with all applicable legislation, regulations, standards, and occupational health and safety requirements.
• All personnel assigned to the contract must be competent, trained, and suitably qualified.
• Adherence to QCTO security, safety, and access control procedures when performing work on-site.
• Provision of all necessary safety documentation and certificates where applicable.

Mandatory safety documentation:

• Health and Safety Policy.
• Risk Assessment and Method Statements.
• Proof of compliance with Occupational Health and Safety legislation.
• Maintenance and Service Safety Plan.

Environmental compliance:

• All used oil and waste materials to be disposed of in accordance with environmental regulations.

Contract period: 36 months.

Testing and certification obligations:

• Periodic operational and load tests to confirm generator reliability and performance.
• Verification of effectiveness and functionality of all control, alarm, and protection systems.
• Post-repair testing to ensure repaired components function correctly.
• Certification of generator as operational following major maintenance or repair work.

Supplier compliance documents required:

• Liability insurance cover.
• Reference project letters completed within the last five years.
• Compliance with relevant SANS, ISO, IEC, and OEM standards.
• Product warranties and guarantees.
• Factory test certificates.

Compulsory site visit: 15 September 2026 (attendance mandatory).