ICT professional services for ceta – 3‑year contract

Email: [email protected]

Phone: +27 11 265 5901

(Physical address not provided in the extracted data.)

• Submit all required returnable documents as listed in the RFP.
• Include reference letters on client letterhead, signed, with contact details; must be less than 5 years old and legible.
• Provide certified copies of South African ID documents (or passports for non‑SA staff) for all proposed project team members – copies must be dated within the last 6 months.
• Attach CVs for each team member showing role, certifications and minimum 5 years relevant experience.
• Use the prescribed bid cover pages to indicate where each evaluation criterion (reference letters, project team composition, functionality) is addressed.
• Submit the complete bid to the address/email provided ([email protected]) before 11:00 hrs on 27 January 2026.
• Late submissions or incomplete returnables will be disqualified.

• Functionality – 100 points total; minimum threshold 70 points (scores below 70 lead to disqualification).

– Must address reference letters and project team composition as per the functional criteria.

• Reference Letters – points awarded based on number of valid letters:

– 5 or more letters: 9 points

– 3‑4 letters: 6 points

– 1‑2 letters: points not specified (presumed lower)

– No letters: 0 points.

– Letters must be on client letterhead, contain contactable details, be legible and not older than 5 years.

• Project Team Composition – points awarded for meeting role‑specific certification and experience requirements (max 7 points per role, 13 roles total). Minimum of 10 of the 13 roles must be filled by South Africans.

– Certification: Tier 1 (4 pts), Tier 2 (2 pts), Tier 3 (0 pts).

– Experience: Tier 1 (3 pts for ≥5 years), Tier 2 (2 pts for 3‑5 years), Tier 3 (1 pt for <3 years), Tier 4 (0 pts).

– Total project‑team points = sum of all role scores (maximum 91 points).

Scope: Provide ICT professional services to support CETA’s digital transformation over a three‑year period, including:

1. Reporting, analytics, dashboards, frameworks, methodologies, guidelines, SOPs and processes.
2. Advisory services on ICT matters, best‑practice recommendations and documentation.
3. Development, migration and integration of solutions within CETA’s Microsoft 365, Azure, on‑premise Sage systems and future iLMS.
4. Ongoing support, maintenance and annual enhancements of delivered solutions.

Deliverables: detailed handover documentation, solution blueprints, certificates of CETA ownership, reports, SOPs, and any agreed‑upon formats for recommendations.

Service levels: Solutions must be hosted on CETA platforms unless otherwise agreed; support to be provided via a dedicated help‑desk.

Pricing to be submitted in South African Rand using the provided pricing schedule (hourly rates per resource for Years 1‑3, VAT 15 %).

• Prices must be fixed for 12 months.
• Invoicing will be a hybrid of time‑and‑materials and deliverable‑based billing.
• Invoices may only be raised after delivery of services or deliverables with supporting completion documentation.
• No bond, guarantee or security deposit is mentioned in the extracted text.

• Provide evidence of compliance with relevant ICT regulations:

– Electronic Communications and Transactions Act (ECTA)

– Protection of Personal Information Act (POPIA)

– National Cybersecurity Policy Framework (NCPF)

– Any other applicable ICT legislation.

• Cyber‑security responsibilities include network, endpoint, application, data security, IAM, security operations and GRC.
• No specific B‑BBEE, CIDB, CSD, tax or CIPC registration requirements are detailed in the extracted content.