Social media services for johannesburg water – 6‑month contract

Name: not specified

Email: [email protected]

Phone: (011) 688‑1400 (Box 688‑1400)

Department: not specified

Address: PO Box 61542, Newtown, Marshalltown, Johannesburg 2107

Additional e‑Tender help: eTenders Contact Centre – +27 (0)12 406 9222 / 012 406‑9229 / 012 312‑5000, [email protected]

• Submit the quotation ONLY through the e‑Tender portal (https://www.etenders.gov.za/). No email submissions are accepted.
• Use your own company letter‑head; do NOT use the Johannesburg Water RFQ template.
• Ensure the email address used for the quotation is visible on the document.
• All documents must be uploaded as PDF files – MS Word, Excel or pictures are NOT allowed.
• Include the following returnable documents (marked COMPULSORY):

1. Valid Tax Clearance Certificate / SARS PIN.
2. Valid B‑BBEE certificate or sworn affidavit (must comply with B‑BBEE Practice Guide).
3. Municipal rates and taxes statement (not older than 90 days and not in arrears).
4. Signed Declaration of Interest (MBD 4).
5. Declaration of past supply‑chain management practices (MBD 8).
6. Certificate of Independent Bid Determination (MBD 9).
7. Proof of Central Supplier Database (CSD) registration / supplier number.
8. Preference points claim form (MBD 6.1) for specific goals.
9. Company registration documents with ID copies of directors/shareholders.
10. Valid lease agreement and municipal account (not older than 3 months).

• Attach the completed MBD forms referenced above.
• Subject line of the quotation must contain the RFQ reference (RFQJW0010DM26) and your company name.
• Deadline: 10 February 2026, 16:00 hrs. Late submissions will be rejected.

• Scoring is based on an 80/20 point system:

– 80 points for price (lowest acceptable price receives full 80 points; points are calculated using the 80/20 formula provided).

– 20 points for specific goals (pre‑defined preference criteria).

• Specific goals include SMME status (51% black ownership or qualifying small enterprise) and other goals listed in the Preference Points Claim Form.
• Proof/documentation must be submitted for each specific goal; failure to provide proof means the 20 points are not awarded.
• The organ of state may request additional substantiation of any claimed preference points at any time.
• Total possible points = 100 (price + specific goals).

Scope of services (6‑month contract):

1. Strategy, planning and governance – develop an integrated social media strategy aligned with organisational goals, KPIs and brand guidelines.
2. Content creation and execution – produce original static, carousel, video and long‑form content; schedule and publish across platforms; ensure professional editing and licensing of assets.
3. Community management – monitor and moderate comments, respond within 08:00–17:00 (Monday‑Friday) with after‑hours coverage as required.
4. Social listening and sentiment monitoring – track public sentiment, emerging issues and misinformation; provide early‑warning alerts.
5. Paid social media advertising – set up, optimise and report on paid campaigns; integrate with organic strategy.
6. Reporting and insights – monthly and campaign‑based reports covering impressions, engagement, growth, sentiment and recommendations.
7. Crisis communication support – develop and execute crisis communication plans, rapid escalation and coordination with internal teams.
8. Coordination and meetings – participate in stakeholder planning, operations and customer service meetings; respond to time‑sensitive requests.

Team capacity requirement: multidisciplinary team covering content, video, community management, data analysis, strategy, design and reporting (minimum 11 staff members as outlined).

• Provide a detailed quotation with a clear breakdown of services and pricing structure (prices must include VAT).
• Pricing will be evaluated under the 80‑point price component; submit the lowest acceptable price to maximise points.
• All quotations must be uploaded as PDF; no pictures or Excel files are accepted.
• No specific bond, guarantee or payment term is mentioned in the document.
• Supporting documents (lease agreement, municipal account, etc.) must be current (not older than 3 months).

• Central Supplier Database (CSD) registration and supplier number.
• Valid Tax Clearance Certificate (SARS PIN).
• Valid B‑BBEE certificate or sworn affidavit (must meet B‑BBEE Practice Guide).
• Up‑to‑date municipal rates and taxes (no arrears >90 days).
• Signed Declaration of Interest (MBD 4).
• Declaration of past supply‑chain management practices (MBD 8).
• Certificate of Independent Bid Determination (MBD 9).
• Company registration documents with ID copies of directors/shareholders (CIPC).
• Preference points claim form for specific goals (including SMME status).
• Valid lease agreement and recent municipal account (≤3 months).
• All documents must be submitted on the e‑Tender portal as PDFs.