Appointment of a service provider to render employee health and wellness programme (ehwp) and primary health care (phc) services for the department of public service and administration (dpsa) for 36 months

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Compulsory briefing session on 18 September 2026 at 10h00, 3rd Floor Boardroom, Auditorium, Batho Pele House, 546 Edmond Street (c/o Hamilton Street), Arcadia. Bidders must register in the submission register at DPSA reception.

{"name":null,"email":null,"phone":"012 336 1126","department":"OF PUBLIC SERVICE AND ADMINISTRATION FOR A","address":"AND ADMINISTRATION FOR A"}

Bidders must be registered on the Central Supplier Database (CSD) or provide a SARS Tax Compliance Status PIN; failure to provide tax compliance particulars may render the bid invalid. Bidders must not be persons in the service of the state, nor companies/close corporations with directors/members in the service of the state. Bidders must complete and sign SBD1 (Invitation to Bid), SBD3.3 (Pricing Schedule), SBD4 (Bidder's Disclosure), and SBD6.1 (Preference Points Claim Form). Bidders must attend the compulsory briefing session and submit the signed Information Session Certificate. Bidders claiming preference points must provide proof of equity ownership (Black, Women, Disability, Youth) as per the Preference Point Matrix. Foreign suppliers must complete the questionnaire in SBD1. Bidders must provide proof of authority to sign (e.g., company resolution).

The purpose of the Terms of Reference (ToR) is to invite Bids from service providers to render Employee Health

and Wellness Programme (EHWP) and Primary Health Care Services (PHCS) for a period of thirty-six (36) months

to the DPSA employees based at Batho Pele House, Pretoria and Cape Town Offices at 120 Plein Street

(Parliament) and Parliamentary Towers.

2. Introduction and background

The Employee Health and Wellness Strategic Framework Review (EHWSF) for the Public Service (2023) recognises

the need for workplaces to develop a Employee Health and Wellness Management Programme that is largely

preventative in nature, focusing on both primary (avoid the risk or condition) and secondary (minimize the effects of

the condition) prevention when dealing with psycho-social problems, organisational climate assessments of hostile

physical and psycho-social working environments.

Employee wellness is considered from both the personal and workplace dimensions which influence the overall

performance of employees. Individual wellness is viewed as the promotion of the physical, social, emotional,

occupational, spiritual, financial, and intellectual wellness of individuals.

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The EHWSF has four (4) functional pillars that support the implementation of the framework.

Vision for EH&W: A Healthy, Dedicated, Responsive and Productive Public Service

Occupational Health Quality of Work Life

Pillar 1: HIV and AIDS & Pillar 2: Health and Pillar 3: SHERQ Pillar 4: Wellness

TB Management Productivity Management Management

Management

1. Break down barriers to 1. Health 1. Occupational 1. Individual

achieving HIV, TB and Education and Health and Safety Wellness: Physical

STIs solutions Promotion Management

2. Maximize equitable 2. Management of 2. Environmental 2. Individual

and equal access to Incapacity and Ill Management Wellness: Psycho-

HIV, TB and STIs Health Social

services and solutions Retirement

3. Sustain health and 3. Management of 3. Risk Management 3. Organisational

Wellness through Mental Health Wellness

building integrated

resilient systems for

HIV, TB and STIs

4. Resource and sustain 4. Management of 4. Quality 4. Work life balance

an efficient NSP led by Non- Management

revitalized, inclusive, Communicable &

and accountable Communicable

institutions Diseases

2.1 Pillar 1: The rationale and intended outcome related to HIV, TB and STIs management and health

promotion are the mitigation of the impact of the HIV and TB epidemic and improvement of Public Service

delivery to reduce the number of infections and the impact on individual employees, families, communities

and society.

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2.2. The Public Service Employee Wellness Management Policy outlines the following objectives to be

achieved when implementing a wellness management programme:

a) Meet wellness needs of Public Servants through preventative and curative measures.

b) Promote the physical, social, emotional, occupational, spiritual, financial, and intellectual wellness of

individuals.

c) Promote Work-Life Balance through flexible policies in the workplace to accommodate work, personal and

family needs.

d) To attain the employee wellness by creating an organisational climate and culture that is conducive to

wellness and the comprehensive identification of psycho-social health risks.

2.3. To give effect to the provisions of the Public Service Employee Wellness Management Policy, the DPSA

seeks to put in place an EHWP and a PHCS to address the psycho-social and health aspect of the wellbeing

of its employees and their immediate family members with the goal of improving productivity in the workplace.

The Wellness Management Pillar focuses on recognising the interdependent relationships between psycho-

social factors and other health related behaviours and their underlying causes in the workplace.

2.4. The DPSA requires a service provider to provide EHWP and PHC services to approximately 400 employees

spread across its offices located in i) Pretoria: Batho Pele House, and ii) Cape Town (120 Plein street and

Parliamentary Towers) for a period of 36 months to address employee health and wellness in the workplace

(in particular the psycho-social aspect of wellbeing) to promote employee wellness and improve productivity.

The Department further seeks to procure an integrated Employee Health and Wellness Programme (EHWP)

and Primary Health Care services (PHC) that promote employee wellbeing, organisational productivity, early

intervention, prevention of occupational health risks, improved attendance, employee resilience and

organisational performance. The successful service provider will therefore be expected to deliver measurable

outcomes aligned to the Employee Health and Wellness Strategic Framework (2023), Public Service

Wellness Management Policy and applicable occupational health and safety legislation.

2.5. The DPSA invites suitably qualified and experienced Service Providers to submit proposals for the

implementation and management of an outsourced EHWP and a PHC Services.

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2.6. The EHWP services required are for all DPSA employees (permanent and fixed-term contract, including

employees appointed as Interns) and their immediate family members. The immediate family members mean

the employee’s spouse, partner, children, parent, adoptive parent, step-parent, parents-in-law, sister- and

brother-in-law, grandparent, child, adopted child, stepchild, grandchild or sibling.

2.7. The outsourced service is envisaged to provide confidential referral services with certified Employee Health

and Wellness Practitioners who are registered and experienced specialists on a range of expertise, including

but not limited to counselling on social, financial matters, as well as health management issues.

2.8 The EHWP and PHCS are intended to:

a) Adopt a holistic approach to employee health risk management, by seeking synergies with wellness and

disease management programmes as well as rehabilitation and empowerment programmes in conjunction

with the Departmental EHWP.

b) Reduce employee absenteeism due to psycho-social challenges.

c) Assist individual employees and their immediate families in overcoming personal and work-related problems

that are likely to affect their performance.

d) Assist the Department to create a caring, healthy and safe working environment in which individual

employees feel cared for and valued.

e) Improve organisational productivity by ensuring that employees have the necessary support system in place

enabling them to reach their maximum potential and optimal performance.

f) Provide a professional EHWP and PHC service which will respond with immediacy to the psycho-social and

health needs of employees and their immediate family.

g) Support the Department to manage health risk issues and promote active multi-stakeholder participation in

the health risk management processes and structures.

3. Principles:

The key Principles underpinning the EHWP and PHCS services:

3.1. Employees and their immediate family members utilising the EHW programme and PHC services are assured

of confidentiality, except in cases of risk to self and others or in terms of legislation.

3.2. Only registered professionals will be allowed to provide therapeutic interventions and health care services.

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3.3. As far as possible the generic principles of respect for autonomy, non-malfeasance, beneficence, and

fairness will guide the actions of all professionals providing the counselling service.

3.4. The programme focuses on all levels of employment across the department and responds to the needs of

designated groups as outlined in the Employment Equity Act No. as amended.

3.5. Participation of Employees and their immediate family members in the programme is voluntary.

3.6. Empowering employees (individuals) and their immediate families to take charge of their own

health; and wellbeing.

4. Main objectives of the ehwp and phc services:

4.1. Assist individual employees in overcoming personal and work-related problems that are likely to affect their

performance.

4.2. Support employees and their immediate family members to cope with psycho-social challenges and creation

of a caring and healthy working environment in which individual employees feel valued.

4.3. Improve organisational performance by ensuring that employees have the necessary support system,

enabling them to reach their maximum potential and optimal performance.

4.4. Provide a professional EHWP service which will respond with immediacy to the psycho-social needs of

employees on 24 hour, seven days around the clock operation basis.

4.5. Manage health issues which pose a risk to the Department and employee which include promotion and

provision of a healthy and safe work environment.

4.6. Provide requisite resources to managers to enable them to extend support to employees.

4.7. Absenteeism analysis outlining the divisions involved as well as absenteeism trends.

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4.8. Provide access to dieticians and Aerobics/Fitness Trainers which will focus on nutrition, healthy diet, exercise

and weight loss.

4.9. Provide on-site Primary Health Care services to employees (e.g. hypertension testing, glucose testing, family

planning services, etc.);

4.10. Provide awareness sessions on healthy lifestyle.

4.11. Implement Employee Health and Wellness Programme to promote individual wellbeing of employees and

Organisational Wellness.

5. Methodology and approach

The bidder is expected to outline and explain in detail the proposed methodology for achieving the

deliverables as set out, based on the understanding of the nature of the services to be rendered and the

result to be achieved. The proposed methodology and approach should also include the following details

among others:

a) Details of how the EHWP and PHC services will be delivered, managed (and by whom); and the resources

the organization have to render these services effectively;

b) Reporting method on a monthly, quarterly and annual basis

c) Availability of the bidder’s infrastructure in terms of capacity and systems to render services of this nature.

d) The bidder must submit a detailed Proposed Work Plan detailing the identification of key activities and

milestones associated with the project implementation and reporting among others.

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Key Performance Indicators

Service KPI Target

Call Centre Calls answered 95% within 30 seconds

Counselling Referral turnaround Within 24 hours

Face-to-face counselling Appointment Within 5 working days

Trauma response Onsite response & telephonic Within 24 hours

Reports Monthly reports 100% submitted within agreed timeframe

Customer Satisfaction Satisfaction rating Minimum 85%

Awareness campaigns Planned sessions delivered 100% annually

Clinic utilisation Monthly statistics Provided monthly

Health Risk Assessments Completion 100% of planned assessments

Service Standards

The successful bidder shall maintain the following minimum service standards throughout the contract period:

24-hour accessibility

Business continuity arrangements in the event of staff turnover

Disaster recovery capability

Professional indemnity insurance

Quality assurance processes

Escalation procedures

Complaint management process

Electronic Wellness Platform

The successful bidder should provide an electronic case management and reporting system capable of:

Online booking

Secure case management

Anonymous utilisation reporting

Dashboard reporting

Trend analysis and Data analytics

Management reports

Compliance with POPIA

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6. Scope and nature of services required

6.1 Psychosocial support services and ehw programmes

6.1.1 Provision of 24/7/365 days Telephonic Counselling to ALL the DPSA employees and their immediate

families:

a) The Service Provider shall provide unlimited access to a 24-hour toll free line by way of a call centre. The

envisaged call centre must at all times be staffed by suitably qualified professionals all registered with their

respective professional bodies. These may include; Social Workers, Psychologists, counsellors, medical,

financial and legal practitioners, etc.

b) The service should be available to DPSA employees and their immediate family members daily regardless of

the time of the day and whether or not the day falls on a Public Holiday or Weekend (i.e. 24/7/365).

6.1.2 Help Desk/Call Centre

The Service Provider is required to set up and maintain a help desk/call centre function, to provide to

practitioners and managers who are responsible for the processing and referral of cases.

a) Assistance and advice with regards to counselling service and the referral of cases to registered practitioners.

b) A mechanism through which they can make follow-ups with an allocated practitioner.

c) The Service Provider must ensure that the help desk/call centre is staffed with trained personnel; and

d) To be put in the service standards.

6.1.3 Physical/Face-to-Face/contact Counselling service

a) Referral for face-to-face counselling shall comprise of 1-6 counselling sessions per employee per year, per

condition close to his or her residence or place of work, which is inclusive of immediate family members. If a

need for referral occurs again during the same year for a different condition, counselling services to be

provided to the employees or their immediate family members.

b) If specialised intervention is required, employee/immediate family members to be referred by the service

provider to the private/public health care services at employee/immediate family members’ cost.

c) Referral shall either be in the form of self-referral of an employee following a telephonic counselling session,

or managerial or assisted referral by the employee’s line manager to the EHWP Specialist within the DPSA.

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d) All referrals will be dealt with through a formal process and documentation that will enable personal/private

information recording in compliance with the Protection of Personal Information (POPIA) Act.

e) All those requiring physical (face-to-face) counselling will be contacted by a clinician within 24 hours of referral,

and first consultation will take place within one week of referral, except in an emergency case (i.e. rape,

accident, suicidal, domestic violence and other immediate and other emergencies).

f) All those requiring Virtual or telephonic counselling will be contacted by a clinician within 24 hours of referral,

and first consultation will take place within one week of referral, except in an emergency case (i.e. rape,

accident, suicidal, domestic violence and other immediate and other emergencies).

6.1.4 The Life Management Services (shall comprise of Legal, Financial, and Family Care Services,

etc.)

a) The legal services include telephonic legal advice, the provision of precedents as well as referrals to

appropriate legal services and bodies, however, it excludes legal representation in a court of law.

b) The financial services shall intend to help employees requiring assistance with the management of debt and

financial concerns. This excludes the provision of debt counselling services.

c) The family care service workshops to support employees to cope with pressures of caring for their family

members (e.g. children with special needs and elderly or disabled relatives) by providing information and

guidance on a wide range of employee health and wellness matters available. These may be at DPSA

premises/virtual as required, it should be limited to not less than one (1) workshop a quarter (4 per annum).

6.1.5 Group Interventions

a) Trauma debriefing services

A critical Incident service offering, prompt and professional individual or group trauma debriefing and

counselling services to employees and their families that are exposed to incidents of trauma such as

bereavement, robbery, hijack, motor vehicle accidents, etc. These services must be provided within 1 to 48

hours of the traumatic incident, depending on the nature thereof.

In the event of an onsite work-related trauma, the trauma counselors must be dispatched to render onsite

trauma debriefing services according to the professional standards. Follow-up group debriefing counselling

to be provided after the event when it is required.

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b) Emotional impact sessions

To provide employees affected by common organizational issues, sessions to deal with the range of

challenges faced and afford them an opportunity to express their feelings in a contained, safe environment

and help to normalize their experiences. Provide report with recommendations after the intervention.

c) Mental Health Programs

Conduct workplace mental wellbeing educational programme.

Conduct assessments on mental health and well-being of employees, to identify risk factors and sources of

stress that affect employees productivity and organizational performance.

Develop a plan in partnership with DPSA EHWP for assessing the resultant risk, implement effective risk-

control measures, and regularly monitoring and reviewing the effectiveness of these controls.

Establish a support group for employees experiencing mental health issues where required which will sit

physically once a month facilitated by a therapist/counsellor from the contracted service provider in partnership

with Internal EHWP.

d) Team Audits

Conduct organizational team assessments for teams experiencing workplace relationship challenges,

interpersonal conflict, communication breakdowns, or group dynamic concerns (up to a maximum of 25

employees per team). The assessments should utilize appropriate diagnostic tools and methodologies,

including interviews, focus groups, surveys and observations, to identify underlying organizational,

leadership and behavioral factors impacting team effectiveness. .

The Service Provider shall conduct a minimum of five (5) team audits per annum and provide a

comprehensive report for each intervention outlining:

Findings and root-cause analysis;

Key organizational, team and leadership issues identified;

Risks to employee wellbeing, productivity and service delivery;

Practical, evidence-based recommendations;

An implementation plan with proposed interventions;

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Success measures and mechanisms for monitoring progress.

Where appropriate, the Service Provider shall facilitate feedback sessions with management and affected

teams to discuss the findings, agree on improvement actions, and support the implementation of

recommended interventions aimed at improving team cohesion, communication, collaboration, employee

wellbeing and organizational performance. Implement team building sessions, conflict resolution and

mediation services

6.1.6 Physical Wellness programmes

Provide access to Fitness Trainers which will focus on nutrition, healthy diet, and exercise and weight loss.

Fitness Trainers to conduct weekly aerobics sessions on Wednesdays for 1 hour and provide instructions

and guidance to the gym.

6.2 Primary health care

6.2.1 Provision of Primary Health Care Services (PHCS)

a) The PHCS physical set-up will be based in Batho Pele House in Pretoria whilst appropriate referrals by the

relevant professional expert will be made for the DPSA employees based at the Cape Town Office in

Parliament.

b) The onsite clinic based at Batho Pele House must be managed by a registered Nurse with Primary Health

Care qualification and it is expected to operate two days in a week (Tuesdays and Fridays), for a period of

6 hours on each day, commencing at 08:00 to 14:00.

c) The onsite clinic should offer the following medical services which may include but not limited to;

hypertension testing, glucose testing, haemoglobin testing, urine testing, pregnancy testing, body mass

index (BMI) assessments, Tuberculosis (TB) screening, HIV Counselling and Testing (HCT) and family

planning advice.

d) The clinic should also provide health promotion awareness and screening services as per National Health

Calendar such as; prostate screening during men’s health month, breast screening during breast cancer

awareness month, etc.

e) Occupational Medical Doctor servicing the clinic to come on one of the days in which the nurse is available

(08:00 – 14:00) or come in twice a week on the days when a nurse is available 08:00 – 11:00 (Tuesdays or

Fridays). The Doctor will be allowed to examine and refer employees, providing prescriptions under his/her

own registered practice number, but will not dispense any medication.

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f) The Doctor will also be required to attend to injuries on duty and cases of exposure to occupational diseases

that occur when the doctor is available in the onsite clinic.

g) The service provider must provide all tools and/or medical supplies and/or equipment including examination

bed and stationery for the onsite clinic at own cost, in order to perform all the above-mentioned services;

and

h) The service provider must dispose of all medical equipment and waste according to the National

Environment Management Act (NEMA) requirements.

i) The service provider must brand the onsite clinic prior to the onsite clinic commencing to operate.

6.2.2 Promotion of healthy lifestyle and awareness campaigns through calendar awareness events

a) The service provider must provide Health information (articles) according to the national health calendar,

and all these articles must be branded as per DPSA’s specifications. Additional topics or health information

must be forwarded in case of national or regional health alerts or outbreaks.

b) Provide promotional materials and wellness magazines within the onsite clinic.

c) Provide staff awareness workshops on health priority issues such as hypertension, diabetes, cancer, and

other life-threatening diseases including burning health issues that are global or local.

d) Health education on prevailing health problems and the methods of preventing and controlling them;

e) Nutritional promotion and awareness to promote healthy lifestyle amongst the DPSA employees

f) Branding of the onsite clinic to create a user-friendly environment.

6.2.3 Lifestyle / Chronic Disease Management Programme

a) To develop and manage programmes on disease management including HIV and AIDS. These programmes

should help promote the prevention of chronic / lifestyle diseases and health risks including but not limited

to HIV and AIDS, Diabetes, TB, Hypertension, Cancer, mental health and other related chronic diseases.

b) The programme should include individual case management, regular monitoring, follow-up support, health

coaching and referral pathways to ensure continuity of care and improved health outcomes for employees.

c) Provide dietician services to employees to improve their health and manage lifestyle diseases.

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6.3 Health and productivity management

a) Interventions to assist with absenteeism and presenteeism management; as well as health and productivity

management.

b) Functional assessments conducted by Occupational Therapists and reports and recommendations provided

to DPSA.

c) Conduct ergonomic assessments and provide reports with recommendations.

d) Provide assistance with the management of injuries on duty and exposure to occupational diseases cases.

e) Establish disease management programme and monitoring of employees with chronic illnesses

f) Conduct awareness on communicable and non-communicable diseases.

g) Conduct health risk assessment.

h) Conduct medical surveillance annually for employees at high risk to exposure to biological hazards (i.e.

cleaners and others identified through risk assessment).

i) Need to include assistance with specialised cases/issues wherein they can source quotation and submit to

the department for consideration.

6.4 Awareness and prevention/health and wellness education

Conduct training programmes/preventative programme/workshops and awareness session in relation to

health and wellness related topics. These topics may include but not limited to not less than two (2)

workshops or seminars a quarter (12 per annum), which are:

a) Stress/anxiety/depression management; alcohol and substance abuse; managerial/supervisory referral;

pre-retirement (e.g. financial and psycho-social wellness); Marriage/relationship enrichment and various

motivational talks (domestic violence, Personality conflicts at home or on the job, Marital counselling/

adjusting to a divorce or separation, Parenting, hybrid work, improving staff morale and, awareness on

diversity issues and others.

b) Further sessions should expose employees to environment that promotes learning to be more assertive/

ways to improve self- esteem, etc.); Managerial referrals of employees; and train managers/supervisors on

disclosures (e.g. HIV/AIDS, Disability, etc.).

c) The annual awareness programme should be informed by organisational wellness trends, emerging health

risks, employee needs assessments and national health priorities to ensure relevance and maximum

organisational impact.

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7. Marketing and communication (in consultation with DPSA’s Corporate Communications Directorate)

a) Develop and implement a marketing and communication strategy for employees, management, supervisors

in the form of (but not limited to) awareness programmes; electronic mail/media; pamphlets; brochures;

leaflets; posters; exhibitions and provide an annual program of planned wellness activities and the related

cost. Communication to cater for needs of persons with disabilities i.e. employees with eyesight impairments

and others.

b) At inception of the project and there after annually, provide marketing material (electronic brochures) to

market the EWP and PHC services.

c) Conduct two (2) communication session with DPSA employees introducing EWP and benefits for

outsourced services.

d) Service provider to design appropriate marketing and communication materials, that may include; EWP

brochures, wallet cards, and posters. DPSA must approve all material prior to distribution thereof.

e) Conduct presentations on the EWP and PHC services as per the need of DPSA.

f) Monitoring and reporting on the success of the marketing programme; identification of gaps; provide

recommendations to address those; and implement in collaboration with DPSA.

g) Develop a comprehensive Communication and Stakeholder Engagement Plan outlining communication

objectives, target audiences, communication channels, key messages, campaign schedules, accessibility

measures and performance indicators.

8. Customer Satisfaction Survey

Conduct an independent annual customer satisfaction survey using scientifically accepted survey

methodologies to measure accessibility, responsiveness, service quality, professionalism, client satisfaction

and overall effectiveness of the Employee Health and Wellness Programme and Primary Health Care

Services. Findings should include trend analysis, benchmarking, improvement actions and management

recommendations.

9. Roles and responsibilities

9.1. Service Provider/s Roles and Responsibilities

a) On-going liaison with the DPSA’s EHWP Specialist with regards to the performance of the EHWP and PHC

service provider in respect of its obligations under this agreement.

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b) Develop objectives for the EHWP together with measurements for efficiency, quality and cost effectives.

c) The Service Provider must appoint an Accounts/Project Manager for the project who will be responsible for

liaising with the DPSA for the duration of the project.

d) The Account Manager/Project Manager must have at least five (5) years’ experience managing and

implementing Employee Health and Wellness Programme and PHC Services in the workplace with a

qualification in Finance and/or Accounting and Project Management.

e) Service provider, together with the DPSA’s EHW Specialist to develop comprehensive plan to implement the

EHWP and PHC services objectives stipulated by the DPSA.

f) Interventions to assist with absenteeism and presentism management; as well as health and productivity

management.

g) Assistance with Employee Health and Wellness Policy, Occupational Health and Safety Policy and Strategy

Reviews.

h) Develop and maintain a Risk Register, Issues Register and Action Log for the duration of the contract.

i) Ensure compliance with all applicable legislation, professional ethical standards and departmental policies.

j) Change Control in the event where the service provider decides to change the Account Manager, the

following shall immediately be taken into effect:

• Notify the DPSA about the change within five (5) working days.
• A formal and proper handover should indicate specific tasks to be performed and should take place

within two (2) months.

k) The DPSA requires that the Service Provider actively participates in the management of the project during

the life of the agreement.

l) At the conclusion or termination of the contract, the Service Provider shall prepare and implement an Exit

Management Plan to facilitate an orderly transition of services. This shall include the transfer of records,

outstanding cases, knowledge transfer, final reporting, data migration where applicable, and support to any

incoming service provider to ensure continuity of services.

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9.2 The DPSA’s Roles and Responsibilities

a) Liaise with the Service Provider through the quarterly physical or virtual meetings or email as the need

arises.

b) Set up a project meeting with the service provider to discuss the detailed work plan. The workplan will be

signed off by both parties for implementation. Should the need arise to discuss possible concerns/changes

to the detailed work plan thereafter; these will be discussed during the monthly meetings or a special meeting

if necessary.

c) Prepare and communicate the payment schedule; and quarterly confirm employee count in the Department

for billing purposes.

d) To provide facilities for on- site consultation additional to the Service Provider’s facilities.

e) Contact/onsite Service

Additional to the Service Provider’s facilities, the DPSA will provide facilities for on- site consultation.

This will include:

i) Doctor’s room

ii) Nurse’s room

Lockable cabinet for files

iii) Bar fridge

iv) Table (x2)

v) Chairs (x2)

vi) Weight Scale

vii) Clothes Hanger

f) The DPSA will establish the necessary mechanisms to manage the project from their side, inclusive of the

reporting schedules and formats stipulated in the Service Level Agreements.

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The bidder must outline a detailed methodology for deliverables, including service delivery management, reporting (monthly/quarterly/annual), infrastructure capacity, and a detailed work plan with key activities and milestones.

(Professional Services)

Name of bidder: .......................................................................................... Bid NO.: DPSA002/2026

Closing time and date: 11:00 on 2 october 2026

Offer to be valid for 90 days from the closing date of bid.

Item description bid price in RSA currency

NO inclusive of value added tax

Appointment of a service provider to render employee health and wellness programme

And the primary health care services for the department of public service and

Administration for a period of 36 months.

Services must be quoted in accordance with the attached terms of reference.

Total cost of the assignment (R inclusive VAT) R...................................................

NB; Bidders are also advised to indicate a total cost breakdown for this assignment.

The financial proposal for this assignment should cover all assignment activities and outputs enumerated

above.

2. Period required for commencement with project after

acceptance of bid .........................................................................

3. Are the rates quoted firm for the full period? YES/NO

4. If not firm for the full period, provide details of the basis on which

adjustments will be applied for, for example consumer price index.

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Signature Date

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Position

Any enquiries regarding bidding procedures may be directed to the

Department of public service and administration

For SCM related enquiries – Lorraine Masenya/ Mmapula Kotsokoane

Tel:012 336 1126/336 1389

Or for technical information – Monica Phalane / Pumla Mpande

Tel:012 336 1291 / 012 336 1641

Please refer to the attached terms of reference for more information.

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Bidder’s disclosure

1. Purpose of the form

Any person (natural or juristic) may make an offer or offers in terms of

this invitation to bid. In line with the principles of transparency,

accountability, impartiality, and ethics as enshrined in the Constitution of

the Republic of South Africa and further expressed in various pieces of

legislation, it is required for the bidder to make this declaration in respect

of the details required hereunder.

Where a person/s are listed in the Register for Tender Defaulters and /

or the List of Restricted Suppliers, that person will automatically be

disqualified from the bid process.

2. Bidder’s declaration

2.1 Is the bidder, or any of its directors / trustees / shareholders / members /

partners or any person having a controlling interest1 in the enterprise,

employed by the state? YES/NO

2.1.1 If so, furnish particulars of the names, individual identity numbers, and, if

applicable, state employee numbers of sole proprietor/ directors /

trustees / shareholders / members/ partners or any person having a

controlling interest in the enterprise, in table below.

Full Name Identity Number Name of State

institution

2.2 Do you, or any person connected with the bidder, have a relationship

1 the power, by one person or a group of persons holding the

majority of the equity of an enterprise, alternatively, the person/s

having the deciding vote or power to influence or to direct the

course and decisions of the enterprise.

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with any person who is employed by the procuring institution? YES/NO

2.2.1 If so, furnish particulars:

................................................................................................

................................................................................................

2.3 Does the bidder or any of its directors / trustees / shareholders /

members / partners or any person having a controlling interest in the

enterprise have any interest in any other related enterprise whether or

not they are bidding for this contract? YES/NO

2.3.1 If so, furnish particulars:

........................................................................................

........................................................................................

Sbd 3.3

Pricing schedule

(Professional Services)

Name of bidder: .......................................................................................... Bid NO.: DPSA002/2026

Closing time and date: 11:00 on 2 october 2026

Offer to be valid for 90 days from the closing date of bid.

Total cost of the assignment (R inclusive VAT) R...................................................

NB; Bidders are also advised to indicate a total cost breakdown for this assignment.

acceptance of bid .........................................................................

3. Are the rates quoted firm for the full period? YES/NO

Tax compliance status

Tax compliance requirements

Tax compliance status (tcs) pin may be made via e-filing through the SARS

Tcs pin is available but the bidder is registered on the central supplier database

Csd number

Csd number must be provided

Central supplier database

qualification in Finance and/or Accounting and Project Management.

2. Tax compliance requirements

2.3 Application for tax compliance status (tcs) pin may be made via e-filing through the SARS

Submit a separate tcs certificate / pin / csd number.

2.6 Where NO tcs pin is available but the bidder is registered on the central supplier database

(Csd), a csd number must be provided.

Quirement to register for a tax compliance status

Points Allocation: 3 points

B-BBEE Details: TION /22 ON PREVENTING AND COMBATING

Abuse in the supply chain management system should

This declaration prove to be false.

.................................... .....................................................

Signature Date

.................................... ......................................................

Position Name of bidder

Sbd 6.1

Preference points claim form in terms of the preferential

Procurement regulations 2022

This preference form must form part of all tenders invited. It contains general information

and serves as a claim form for preference points for specific goals.

Nb: before completing this form, tenderers must study the

General conditions, definitions and directives applicable in

Respect of the tender and preferential procurement

Regulations, 2022

1. General conditions

1.1 The following preference point systems are applicable to invitations to tender:

• the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

applicable taxes included); and

• the 90/10 system for requirements with a Rand value above R50 000 000 (all

applicable taxes included).

1.2 To be completed by the organ of state

a) The applicable preference point system for this tender is the 80/20 preference point

system.

1.3 Points for this tender (even in the case of a tender for income-generating contracts)

shall be awarded for:

(a) Price; and

(b) Specific Goals.

1.4 To be completed by the organ of state:

The maximum points for this tender are allocated as follows:

Points

Price 80

Specific goals 20

Total points for Price and SPECIFIC GOALS 100

1.5 Failure on the part of a tenderer to submit proof or documentation required in terms of

this tender to claim points for specific goals with the tender, will be interp

(a) “tender” means a written offer in the form determined by an organ of state in

response to an invitation to provide goods or services through price quotations,

competitive tendering process or any other method envisaged in legislation;

(b) “price” means an amount of money tendered for goods or services, and includes all

applicable taxes less all unconditional discounts;

(c) “rand value” means the total estimated value of a contract in Rand, calculated at the

time of bid invitation, and includes all applicable taxes;

(d) “tender for income-generating contracts” means a written offer in the form

determined by an organ of state in response to an invitation for the origination of

income-generating contracts through any method envisaged in legislation that will

result in a legal agreement between the organ of state and a third party that produces

revenue for the organ of state, and includes, but is not limited to, leasing and disposal

of assets and concession contracts, excluding direct sales and disposal of assets

through public auctions; and

(e) “the Act” means the Preferential Procurement Policy Framework Act, 2000 (Act No.

).

(f) Consortium or joint venture” means an association of persons for the purpose of

combining their expertise, property, capital, efforts, skill and knowledge in an activity

for the execution of a contract

(g) “trust” means the arrangement through which the property of one person is made

over or bequeathed to a trustee to administer such property for the benefit of another

person; and

(h) “trustee” means any person, including the founder of a trust, to whom property is

bequeathed in order for such property to be administered for the benefit of another

person.

(i) “Youth” means persons between the ages of 14 and 35 in terms of the National Youth

Development Agency Act, 2008. For the purpose of this bid the date to be used for

determination of age will be the closing date of the bid and in a case where the closing

date of a bid has been extended, the original (first) closing date shall be used for the

purpose of determining age.

(j) “disability” means, in respect of a person, a permanent impairment of a physical,

intellectual, or sensory function, which results in restricted, or lack of, ability to perform

an activity in the manner, or within the range, considered normal for a human being.

(k) “Local Content and Production” means locally produced and manufactured

products within the borders of South Africa in support of the Reconstruction

4.3. Name of company/firm...............................................................................

4.4. Company registration number: .....................................................................

4.5. Type of company/ firm

 Partnership/Joint Venture / Consortium

 One-person business/sole propriety

 Close corporation

 Public Company

 Personal Liability Company

 (Pty) Limited

 Non-Profit Company

 State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm,

certify that the points claimed, based on the specific goals as advised in the tender,

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qualifies the company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as

indicated in paragraph 1 of this form;

iii) In the event of a contract being awarded as a result of points claimed as shown

in paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary

proof to the satisfaction of the organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any

of the conditions of contract have not been fulfilled, the organ of state may, in

addition to any other remedy it may have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a

result of that person’s conduct;

(c) cancel the contract and claim any damages which it has suffered

as a result of having to make less favourable arrangements due

to such cancellation;

(d) recommend that the tenderer or contractor, its shareholders and

directors, or only the shareholders and directors who acted on a

fraudulent basis, be restricted from obtaining business from any

organ of state for a period not exceeding 10 years, after the audi

alteram partem (hear the other side) rule has been applied; and

(e) forward the matter for criminal prosecution, if deemed necessary.

..............................................

Signature(s) of tenderer(s)

Surname and name: ................................................................

Date: ...............................................................

Address: ...............................................................

...............................................................

...............................................................

...............................................................

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3.1. Employees and their immediate family members utilising the EHW programme and PHC services are assured

of confidentiality, except in cases of risk to self and others or in terms of legislation.

3.2. Only registered professionals will be allowed to provide therapeutic interventions and health care services.

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h) Develop and maintain a Risk Register, Issues Register and Action Log for the duration of the contract.

i) Ensure compliance with all applicable legislation, professional ethical standards and departmental policies.

j) Change Control in the event where the service provider decides to change the Account Manager, the

following shall immediately be taken into effect:

• Notify the DPSA about the change within five (5) working days.
• A formal and proper handover should indicate specific tasks to be performed and should take place

within two (2) months.

k) The DPSA requires that the Service Provider actively participates in the management of the project during

the life of the agreement.

l) At the conclusion or termination of the contract, the Service Provider shall prepare and implement an Exit

Points will be awarded for price and specific goals. The preference point system (80/20 or 90/10) applies. Tenderers must indicate how they claim points for each preference point.