Reputation index survey for the south african civil aviation authority (SACAA)

Closing date: 06 October 2026 at 11:00.

Briefing session: none (no briefing session will be held).

Queries: submit via email to Ms. Ntombizodwa Duma at [email protected].

No briefing session will be held. Queries may be sent via email to Ms. Ntombizodwa Duma at [email protected].

Bidding procedure and technical enquiries:

• Contact: Bishop Selelepoo
• Email: [email protected]
• Telephone: 011 545 1262

Clarification on RFP document:

• Contact: Ms. Ntombizodwa Duma
• Email: [email protected]

Office park access code:

• Contact: Betty Monyeki
• Telephone: 082 885 4270
• Contact: Cynthia Motaung
• Telephone: 083 461 6534

Submission address:

Ikhaya Lokundiza, Byls Bridge Office Park, Olievenhoutbosch Road, Doringkloof, Centurion, 0157.

Submission method: physical delivery only.

• Deliver to: SACAA Head Office, tender box marked "BOX1" at the foyer.
• Address: Ikhaya Lokundiza, Byls Bridge Office Park, Olievenhoutbosch Road, Doringkloof, Centurion, 0157.
• Closing date and time: 06 October 2026 at 11:00.
• Envelope system: three separate sealed envelopes, each clearly marked with the RFP reference number and company name.
• Envelope 1: All Phase 1 mandatory compliance documents.
• Envelope 2: Technical proposal (1 original and 1 copy).
• Envelope 3: Pricing schedule (1 original and 1 copy), separate from the technical proposal.
• Documents must be neat and well-bound; SACAA is not responsible for lost documents.
• Late bids will not be accepted.
• Returnable forms (all must be completed and signed):
• SBD 1 (Invitation to Bid): cover page with bidder and contact details.
• SBD 4 (Bidder's Disclosure): declaration of any state employment or connections.
• SBD 6.1 (Preference Points Claim): claims B-BBEE specific goal points.
• Proof of CSD registration (supplier number).
• Tax compliance PIN or CSD number.
• Proof of authority to sign (e.g. company resolution).
• Access code required to enter the office park; arrange in advance with Betty Monyeki (082 885 4270) or Cynthia Motaung (083 461 6534).

Evaluation is in three phases:

• Phase 1 (SCM Administrative Mandatory Compliance): completeness and correctness of documentation. Bids may be rejected if incomplete.
• Phase 2 (Technical/Functional): scored out of 100. Minimum qualifying score: 65/100. Bidders scoring below 65 are disqualified.
• Company Experience and Capacity (min 20, max 30 points): signed and dated reference letters on company letterhead for similar work. Scoring: fewer than 3 letters = 0; 3 to 5 letters = 20; more than 5 letters = 30.
• Technical Approach and Methodology (min 20, max 30 points): suitability of approach (15), work plan consistency (10), organisation and staffing (5).
• Project Plan (min 10, max 20 points): detailed plan (10) or with segment-specific timelines and milestones (20).
• Project Resources (10 points): CVs of at least 3 team members.
• Project Lead experience (min 5, max 10 points): 5-7 years = 5; more than 8 years = 10.
• Phase 3 (Price and Specific Goals): 80/20 preference point system.
• Price: 80 points, using the PPPFA formula Ps = 80(1 - (Pt - Pmin)/Pmin).
• Specific Goal (B-BBEE status level): Level 1 = 20, Level 2 = 18, Level 3 = 14, Level 4 = 12, Level 5 = 5, Level 6 = 6, Level 7 = 4, Level 8 = 2, Non-compliant = 0.

Scope: Design, implement, and report a comprehensive Reputation Index Survey (RIS) for SACAA.

• Measure SACAA's current reputation among key stakeholders and the general public.
• Establish statistically significant, representative, and inclusive sample sizes for each stakeholder group, with technical justification.
• Use a mixed-methods approach: online surveys, telephonic interviews, face-to-face interviews (where appropriate), and focus groups or in-depth interviews.
• Optimise response rates while ensuring accessibility for all participant groups.
• Conduct quantitative analysis: descriptive statistics, comparative analysis, correlation and regression analysis (to isolate drivers of trust, satisfaction, dissatisfaction, reputation, and loyalty), index calculation, and benchmarking.
• Conduct qualitative thematic analysis on open-ended responses.
• Develop an overall Reputation Index Score disaggregated by dimension and stakeholder group.
• Use validated international frameworks (e.g., RepTrak, ISO 20671, CBBE).
• Target stakeholder groups: clients (airlines, aviation operators, airport management companies, airports, pilots/aircrew, maintenance organisations, training organisations), industry bodies and associations, government departments/agencies (e.g., Department of Transport), passengers/travelers, internal stakeholders (SACAA employees), general public (where relevant), and media.
• Deliverables:
• Inception Report: project plan, methodology, survey instruments, sampling framework.
• Interim Progress Reports: regular updates on data collection.
• Draft Final Report: findings, analysis, preliminary recommendations.
• Final Report: executive summary, methodology, detailed findings by dimension and stakeholder group, Reputation Index Score and benchmarking, SWOT analysis, strategic recommendations, data visualisations/infographics.
• Executive Presentation: separate presentations to SACAA Board, Executive Management, staff, and relevant committees.
• Workshop Facilitation: action-planning workshops to co-develop initiatives.
• Duration: study to be completed and presented within five (5) months of appointment.
• Privacy and data ownership: strict compliance with POPIA; all datasets cleaned and fully anonymised; SACAA retains full ownership of all collected data and final deliverables.

Methodology requirements: mixed-methods approach combining quantitative and qualitative tools. Data collection methods: online surveys, telephonic interviews, face-to-face interviews (where appropriate), focus groups or in-depth interviews. The service provider is responsible for executing the approved fieldwork methodology. Statistical analysis must be appropriate; recommend a reputation index or measurement framework and explain its construction. Deliverables include Inception Report, interim updates, draft and final reports (with SWOT analysis and recommendations), presentations, and workshops.

Experience and qualifications: bidders must demonstrate previous experience in stakeholder perception, relationship, or reputation surveys by providing signed and dated reference letters on company letterhead (with contact details). Scoring: fewer than 3 letters = 0 points; 3 to 5 letters = 20 points; more than 5 letters = 30 points. Key personnel: provide CVs of at least 3 team members. Project lead must have relevant experience: 5-7 years = 5 points; more than 8 years = 10 points.

Pricing schedule must be submitted in a separate envelope (Envelope 3) from the technical proposal, with 1 original and 1 copy. A detailed price schedule breakdown is required. Prices must remain valid for at least 90 days from closing date.

Pricing format: detailed price schedule breakdown required.

• Pricing schedule must be submitted in a separate envelope (Envelope 3) from the technical proposal.
• Validity period: quoted prices must remain valid for a minimum of 90 days from the closing date.
• No bid security, bonds, guarantees, or retention mentioned in the document.

Mandatory compliance (Phase 1):

• Proof of registration on the Central Supplier Database (CSD) of National Treasury – supplier number required.
• SBD 4 (Bidder's Disclosure) – completed and signed.
• SBD 6.1 (Preference Points Claim) – completed and signed.
• Tax compliance: provide SARS Tax Compliance PIN or CSD number; each party in a consortium/JV/sub-contractor must submit separate TCS/CSD.
• Bidders must not be persons in the service of the state, nor companies with directors who are persons in the service of the state.
• B-BBEE: a valid B-BBEE certificate or sworn affidavit (for EMEs/QSEs) must be submitted to claim specific goal points.
• No CIDB grading required (not construction-related).

Contract duration: five (5) months from appointment. The successful bidder will be required to sign a written contract form (SBD 7).

Special conditions: SACAA reserves the right to withdraw the call, not accept any proposal, ask clarification questions, and relax or condone any special conditions. Validity period: prices valid for at least 90 days from closing date. Legislative compliance: strict adherence to POPIA for all participant data.

Additional evaluation criteria: Phase 1 requires proof of CSD registration, SBD 4, and SBD 6.1. Phase 2 technical evaluation: Company Experience and Capacity (20-30 points), Technical Approach and Methodology (20-30 points), Project Plan (10-20 points), Project Resources (10 points), Project Lead experience (5-10 points). Minimum qualifying score for functionality: 65/100. Phase 3: 80/20 preference point system, with 80 points for price and 20 for specific goal.