3‑Year health & wellness services (eap) for jpc employees

Document availability: 30 October 2026.

Enquiries open: 30 October 2026.

Compulsory briefing session: 13 November 2026 at 10:30 (Telkom time) at 33 Hoofd Street, Braampark Forum 1, A-Block, 3rd Floor, Ubuntu Boardroom Auditorium (entrance level). Attendance is compulsory; non-attendance disqualifies the bid.

Enquiries close: 02 December 2026 at 08:00.

JPC response to enquiries: by 03 December 2026 at 09:00.

Closing date and time: 04 December 2026 at 10:30 (Telkom time).

Bid opening: 04 December 2026 at 10:30 (Telkom time).

Enquiries

• Email: [email protected] (only email enquiries accepted)
• Telephone: 010 219 9000
• Fax: 010 219 9400

Submission address

City of Joburg Property Company SOC Ltd

Forum 1, Block A, 3rd Floor (entrance level)

33 Hoofd Street

Braampark

Braamfontein

Johannesburg

Contact person for SCM: Musah Makhunga (Supply Chain Management)

Chief Executive Officer: City of Joburg Property Company SOC Ltd, 3rd Floor, Forum I Building, Braampark Office Park, 33 Hoofd Street, Braamfontein, Johannesburg, Tel: (010) 219-9000

Submission method

• Physical delivery only: sealed envelope placed in the JPC tender box. Fax and other electronic submissions are not accepted.
• Bid box location: 33 Hoofd Street, Forum 1, Block A, 3rd Floor (entrance level), Braampark, Braamfontein, Johannesburg.
• Bid box open Monday to Friday, 08:00–16:00.
• Closing: 04 December 2026 at 10:30 (Telkom time). Late bids are not accepted.
• Opening register will be published on the JPC website.

Copies and packaging

• One original plus one copy of the original, clearly marked with the bidder's name.
• One soft copy in PDF format on a USB flash drive, also clearly marked.
• Envelope must show the bid number and description.
• Every page must be initialled.
• Additional information must be attached as a separate annexure; official forms may not be retyped or amended.

Returnable documents

• MBD 1 (Invitation to Bid): bidder details and signed offer.
• MBD 4 (Declaration of Interest): discloses any state employment or connections to the evaluating officials.
• MBD 6.1 (Preference Points Claim): claims B-BBEE points under the 80/20 system.
• MBD 7.1 (Contract Form): signed acceptance of the contract terms.
• MBD 8 (Declaration of Past SCM Practices): discloses previous contract defaults or restrictions.
• MBD 9 (Certificate of Independent Bid Determination): certifies the price was set without collusion.
• JPC MBD 7 (Bidder's Information), JPC MBD 13 (Statement of Bidder's Experience), JPC MBD 17 (Registration Documents), JPC MBD 18 (Company Profile), JPC MBD 19 (Power of Attorney or Company Resolution), JPC MBD 20 (Municipal Account Proof), JPC MBD 21 (JV/Consortium Agreement, if applicable).
• JPC MBD 16 (POPI consent).
• Pricing schedule (JPC MBD 6).

Disqualification risks

• Late submission.
• Non-attendance at the compulsory briefing session.
• Missing, incomplete or unsigned returnable forms.
• Failure to provide a valid SARS tax compliance PIN or CSD number.
• Entity or any director listed on the National Treasury register of defaulters.
• Any misrepresentation in the proposal.

Evaluation stages

1. Compliance check: mandatory documents and eligibility.
2. Functionality evaluation: proposals must meet the minimum functionality threshold (threshold not stated in the available text).
3. Price and specific goals: 80/20 preference point system.

Scoring

• Price: 80 points, calculated using the formula Ps = 80(1 − (Pt − Pmin)/Pmin).
• Specific goals (B-BBEE): 20 points.
• Minimum qualifying score for functionality: not stated.

Scope

• Appointment of one service provider to deliver Employee Assistance Programme (EAP) and health and wellness services to approximately 1,705 JPC employees over three years.
• Services must be delivered across JPC depots, corporate buildings, head office, taxi ranks and other City of Johannesburg facilities.
• Services must be confidential, professional and aligned with industry standards and the JPC EAP policy.

Service components

1. Psychosocial support

• Face-to-face or online personal counselling: maximum 5 sessions per employee plus immediate family members per condition per financial year.
• Crisis and emergency intervention, grief counselling, critical incident debriefing.
• HIV/AIDS education, counselling and testing (VCT).
• Feedback reports for assessments.

2. Group support services

• Structured group sessions, psychoeducation, attendance registers and session reports.
• Weekly wellness and fitness sessions (aerobics, yoga, meditation) by a qualified instructor.

3. Substance abuse assessment and case management

• Assessment of type and severity of substance abuse.
• Random substance abuse testing on request.
• Aftercare and support following rehabilitation; written aftercare report.
• Case management reports covering intake, substance category, compliance, fitness for duty, workplace risks, recommendations and progress.
• Cost of rehabilitation is for the employee's account.

4. Harassment support services

• Confidential, trauma-informed psychosocial support for harassment cases.
• Aligned to the Code of Good Practice on the Prevention and Elimination of Harassment in the Workplace.
• Referral to specialised services, including gender-based violence support.
• Aggregated, anonymised reporting on case intake, nature of cases, interventions, referrals and prevention recommendations.

5. Executive medicals and lifestyle coaching

• Confidential executive wellness assessments (cardiovascular, diabetes, stress, weight management).
• Individualised wellness intervention plans and targeted interventions (e.g. burnout).
• Motivational talks, briefings and coaching on stress management, lifestyle and resilience.
• Aggregated reports on risk trends and interventions.

6. Professional support line and interactive health bot

• 24/7 toll-free helpline and Please Call Me WhatsApp line for employees and immediate family.
• Services: psychosocial support, trauma and crisis management, debriefing, financial planning, debt management.
• Information on communicable and non-communicable diseases, HIV/AIDS, budgeting.
• Online interactive wellness platform with a secure health chatbot (e.g. triggered by "hi JPC") providing evidence-based information, downloadable resources and referral to professional services.
• No limit on utilisation of the helpline and chatbot.

7. Facilitation, training and support services

• Design and delivery of wellness awareness programmes and events.

8. Comprehensive health screening and mobile clinic services

• On-site or near-site screenings: BMI, TB rapid testing, blood glucose, breast and prostate cancer screening, nutrition guidance, eye and hearing screening, HIV counselling and testing, diabetes risk, blood pressure, cholesterol.
• Qualified nursing sister and other personnel for up to 8 hours per screening day.
• Post-screening report: service delivery summary, aggregated health risk profile, referral overview, organisational recommendations.

9. Fitness for duty assessment (functional assessment)

• Determine fitness for duty (fit, temporarily unfit, fit with limitations).
• Extended sick leave and return-to-work assessments.
• Medical report review.

10. Medical surveillance and occupational risk trend reports

• Entry, pre-employment, exit medicals; audiometry, spirometry, vision, urine and blood tests; COVID and other communicable disease screening.
• Reporting limited to functional work-related outcomes, issued within specified turnaround times, signed by a qualified Occupational Health Practitioner or Occupational Therapist.

11. Research and surveys

• As specified in the pricing schedule.

12. Wellness days and events

• Coordination and delivery of on-site wellness days and events.

Reporting and confidentiality

• All reports must be aggregated, anonymised and exclude names, ID numbers, clinical records and race.
• Individual case information may only be disclosed with informed consent.

The service provider must present a programme implementation plan, including a pilot process across all platforms, usage trends, key findings, challenges and recommendations.

Implementation must follow an agreed plan with milestones.

Fitness for duty assessments must determine whether an employee is fit, temporarily unfit or fit with limitations.

Extended sick leave and return-to-work assessments must be conducted for employees on extended sick leave (7 working days or more) and include recommendations for a gradual return-to-work plan.

Medical report reviews must be completed within specified turnaround times.

Bidders must demonstrate relevant expertise and proven experience in delivering EAP and wellness services.

Psychosocial support services must be delivered by qualified and registered clinical experts.

Harassment support services must be delivered by appropriately qualified and professionally registered practitioners with demonstrable experience in handling harassment and workplace trauma cases.

Group fitness sessions must be conducted by a suitably qualified and experienced instructor.

Occupational health reports must be signed by a qualified Occupational Health Practitioner or Occupational Therapist.

Services must comply with recognised industry standards, ethical practices and applicable legislation.

Psychosocial support must be delivered by qualified and registered professionals.

Substance abuse assessments must be evidence-based and aligned with recognised clinical protocols.

Testing must comply with legislation, ethical standards and occupational health and safety requirements.

All reporting must be aggregated, anonymised and exclude personal or clinical information.

Occupational health reports must be signed by a qualified Occupational Health Practitioner or Occupational Therapist and issued within specified turnaround times.

Pricing must be submitted on JPC MBD 6 (Price Offer).

The schedule covers: psychosocial support services; group support services; substance abuse assessment and management; harassment support; facilitation, training, fitness and support; comprehensive health screening and mobile clinic; fitness for duty assessment; medical surveillance and occupational risk trend reports; research and surveys; wellness days and events.

All pricing must be inclusive of escalation for the three-year period.

Pricing

• Pricing schedule (JPC MBD 6) must be completed for all service categories.
• Costing must be inclusive of escalation for all three years.
• Services are activated as and when required, subject to budget availability in years 1, 2 and 3.

Bid security and guarantees

• No bid security, performance bond or retention requirements are stated.

Payment terms

• Not stated in the available text.

Mandatory eligibility

• Valid SARS Tax Compliance Status PIN or CSD registration number.
• Central Supplier Database (CSD) registration valid on the closing date.
• No person in the service of the state may bid.
• Entity and directors must not appear on the National Treasury register of defaulters.

B-bbee

• Entity B-BBEE certificate, or consolidated B-BBEE certificate for a JV/consortium, or a sworn affidavit.
• B-BBEE is scored under the 20 specific goals points (80/20 system).

Registration documents

• Natural person: certified copy of ID or passport.
• Partnership: partnership agreement plus IDs of all partners.
• Company: current CM29 or COR 20.1.
• Close corporation: current CK1 and/or CK2C and/or COR 20.1.
• Trust: letter of appointment from the Master of the High Court and deed of trust.
• JV/consortium: JV/consortium agreement plus CIPC and/or ID documents of all members.

Municipal account

• Up-to-date municipal account not older than three months and not more than three months in arrears for the individual, the entity and each director/member.
• Alternatively, proof of arrangements to settle arrears, an affidavit explaining why an account cannot be provided, or a valid lease agreement.
• If a director does not own property, a lease agreement or certified affidavit is required.

Company resolution

• Resolution authorising the signatory to bind the bidder.

Professional registrations

• Psychosocial services must be delivered by qualified and registered clinical professionals.
• Occupational health reports must be signed by a qualified Occupational Health Practitioner or Occupational Therapist.

Substance abuse testing must be conducted in accordance with occupational health and safety requirements, ensuring accuracy, confidentiality and procedural fairness.

Wellness and fitness sessions must ensure inclusivity and safety for participants of varying fitness levels.

Medical surveillance includes entry, pre-employment, exit medicals, audiometry, spirometry, vision, urine and blood tests, and COVID screening.

Contract period: three years from appointment.

Services are activated as and when required, subject to budget availability in years 1, 2 and 3.

Costing must include escalation for all three years.

Appointment is subject to JPC's standard conditions of contract.

The contract may not be ceded or assigned to a third party without JPC approval.

JPC reserves the right to appoint more than one bidder, negotiate with any bidder, withdraw the process, or not accept any proposal.

Bidders are deemed to have satisfied themselves of all conditions and accept the terms by submitting a proposal.

Misrepresentation may lead to disqualification and/or termination of the appointment.

Evaluation uses the 80/20 preference point system: 80 points for price and 20 points for specific goals (B-BBEE). The price formula is Ps = 80(1 − (Pt − Pmin)/Pmin). The minimum functionality threshold is not stated in the available text.