Support and maintenance of the sabs e-commerce platform (adobe commerce) including coc and a-lab applications – 3 months

Closing date and time: 29 October 2026 at 14:00

Briefing session: none (N/A)

Contact person (bidding procedure and technical): Lerato Monyepao

Email: [email protected]

Telephone: 012 428 6055

Submission email: [email protected]

Head office: SABS, 1 Dr Lategan Road, Groenkloof, Pretoria, 0001

Submission method: email to [email protected]

Submission format: PDF files, compressed into a zipped folder if necessary. Bids submitted via a link or "we transfer" will not be accepted.

Closing time: 29 October 2026 at 14:00. Late submissions will not be accepted under any circumstances.

Contacting any SABS personnel other than the named Procurement Specialist, or any canvassing, will result in disqualification.

Returnable documents (all must be completed, signed and submitted):

• CSD registration report
• Valid B-BBEE certificate or sworn affidavit (to claim specific goals)
• SBD 4 (Bidder's Disclosure): declares any connection to state employees or the procuring institution; false declarations disqualify.
• SBD 6.1 (Preference Points Claim): claims preference points for specific goals under the 2022 Preferential Procurement Regulations.
• Non-Disclosure Agreement: must be signed, binding the bidder to confidentiality for 12 months.
• Any other documents listed in the evaluation criteria.

Evaluation stages:

1. Mandatory requirements check — bidders failing any mandatory requirement are disqualified and not evaluated further.
2. 80/20 preference point system (2022 regulations) applied to qualifying bidders.

Scoring split:

• Price: 80 points
• Specific goals: 20 points

Specific goals (as per SBD 6.1):

• 100% black ownership: 10 points; 75%-99%: 8; 60%-74.99%: 6; 51%-59.99%: 4; 1%-50.99%: 2; 0%: 0.
• 100% black women ownership: 6 points; 51%-99%: 4; 1%-50.99%: 2; 0%: 0.
• 100% owned by persons with disabilities: 4 points; 51%-99%: 2; 0%-50.99%: 0.

No minimum qualifying score is stated. Bidders not claiming specific goals receive 0 points for those.

Bidders must be able to substantiate any preference claims if requested.

Support, hosting and maintenance of an Adobe Commerce e-commerce platform, including the Certificate of Compliance (COC) and Authorized Laboratories (A-Lab) business applications and the Standard Sales application.

Contract period: three (3) months.

Scope includes:

• Application development and configuration
• Testing and implementation support
• Post-implementation support
• Hosting the three applications on a single Adobe platform, ensuring uptime and operationalisation
• Patch management
• Running application backups
• Supporting a total of 4 servers

Migration scope:

• Migrate the Standard Sales, COC and A-Lab applications from the incumbent provider to the new provider.
• Not a lift-and-shift migration: assess architecture, codebase, configurations, integrations, data, hosting, security controls, dependencies and operational processes; remediate technical debt; reconfigure or modernise as needed.
• Includes discovery, migration planning, secure data transfer and validation, rebuilding and testing integrations with the SABS Web Store, establishing dev/test/prod environments, performance and security testing, controlled cutover, rollback planning, knowledge transfer, documentation and post-migration stabilisation.
• Maintain data integrity, business continuity, security and agreed service levels with minimal disruption.

Mandatory: valid proof of OEM (Adobe) accreditation as a partner, reseller or distributor. Mandatory: minimum of three (3) contactable reference letters from clients for whom support and maintenance of an Adobe Commerce platform was rendered. Failure to provide all mandatory documents results in disqualification.

The migration must maintain data integrity, business continuity, security, and agreed service levels. Post-migration stabilisation and documentation are required. Performance and security testing must be conducted as part of the migration.

Quotation must include total cost all-inclusive of VAT, a cost breakdown, transportation costs (if applicable), and disbursements (if applicable). Fixed price required. Where foreign currencies are involved, bidder must provide for forward cover.

Pricing must be all-inclusive of VAT, with a cost breakdown.

Include transportation and disbursement costs if applicable.

Fixed price required; for foreign currencies, provide for forward cover.

No advance or upfront payment will be made; payment only after service delivery as agreed.

Quotation validity: 120 days from closing date. SABS may extend validity by 60 days by written notice, without bidder consent.

Mandatory requirements (failure results in disqualification):

• Valid Partnership/Distribution Letter (Adobe Commerce Partner): bidder must be accredited by the OEM (Adobe) as an authorised partner, reseller or distributor, with valid proof.
• Minimum three (3) contactable reference letters from clients for whom support and maintenance of an Adobe Commerce platform was rendered.

Tax compliance:

• Bidder must be tax compliant. Provide SARS Tax Compliance Status (TCS) PIN or a valid CSD number.
• Each party in a consortium/JV/subcontracting arrangement must provide separate TCS/CSD.

Disqualification:

• Bidders who are persons in the service of the state, or companies/close corporations with directors/members who are state employees, are excluded.
• Persons listed on the Register for Tender Defaulters or List of Restricted Suppliers are automatically disqualified.

Proof of authority: signed bid, with proof of authority (e.g. company resolution) submitted.

Successful bidder must sign SBD 7 contract form.

Bidders must sign a Non-Disclosure Agreement (NDA) covering all confidential information provided. The NDA lasts 12 months from signature. Intellectual property rights on all material and processes remain with SABS. SABS is not bound by any legal or contractual terms in the bidder's quotation. SABS may extend the validity period of quotations by 60 days without consent. No contract is created until a written agreement is signed; SABS may discontinue or cancel the process at any time without liability.

Only bidders meeting mandatory requirements are evaluated on the 80/20 preference point system (price 80, specific goals 20). Bidders must submit a valid B-BBEE certificate or sworn affidavit to claim specific-goal points; failure to submit proof means 0 points for that goal. The organ of state reserves the right to request substantiation of any preference claim at any time.