Appointment of a service provider for the provision of an integrated employee health and wellness programme for the rtmc for a period of three (03) years

The service involves the provision of an integrated employee health and wellness programme for the RTMC for a period of three (03) years. Reference letters must confirm similar goods and/or services rendered.

Contract period: once off or 3 years. Duration/project completion date: 18–19 April 2024. No closing date, briefing, or site visit details are stated in the provided document.

Enquiries: H. […] (name partially legible). No other contact details are stated in the provided document.

Returnable documents: all completed and signed standard National Treasury forms as applicable, including the reference letter template (Annexure F) with contactable references on client letterhead, signed by authorised persons. Bidders must submit the required forms and documents by the closing date and time; late submissions are disqualified.

No specific eligibility criteria (e.g., CSD registration, B-BBEE level, tax clearance) are stated in the provided document. Bidders must comply with all standard National Treasury forms and conditions as applicable.

The service must address similar goods and/or services as per the scope of work. Reference letters must confirm service engagement and completion, including the name and description of service, address where services were rendered, contract period, duration/project completion date, contract value, and contactable references. Reference letters must be on client letterhead and signed by authorised persons.

Bidders must provide contactable references: letters of reference on client letterhead, signed by authorised persons, confirming service engagement and completion for similar goods and/or services.

Contract value: R1 million. No other financial requirements are stated in the provided document.

Returnable forms: Annexure F – Reference Letter Template, completed with contactable references on client letterhead, signed by authorised persons. No other compliance requirements are stated in the provided document.

Bidders must submit the completed and signed returnable documents, including the Bidder's Disclosure form (SBD 4), which requires full disclosure of any employment by an organ of state, relationships with RTMC employees, and interests in other enterprises. Failure to disclose all CSD-registered active companies linked to directors will lead to disqualification. Bids must be submitted before the closing date and time, and late bids will be disqualified.

Bidders must complete and sign the Bidder's Disclosure form (SBD 4). Bidders must not be listed on the Register for Tender Defaulters or the List of Restricted Suppliers. Bidders must disclose any directors, trustees, shareholders, members, or partners employed by an organ of state, any relationships with RTMC employees, and any interests in other enterprises. All CSD-registered active companies linked to directors must be disclosed. Bidders must certify that the bid was prepared independently and without collusion.

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Appointment of a service provider for provision of an integrated employee health and wellness

Program for the rtmc for a period of three (03) years

Pricing schedule

Nb: the bidder is required to provide two (02) options on pricing namely monthly retainer fee and rate per head

Ehwp service

Nb: the bidder is required to provide two (02) options on pricing namely monthly retainer fee and rate per head

Ehwp service unit cost unit cost unit cost

COST PER UNIT PRICE ON EACH ITEM LISTED (Including VAT) (Including VAT) (Including VAT)

Year 1 year 2 year 3

• Clinical & Professional Support Line Services 24/7 (calls /

WhatsApp / text / emails / virtual)

1.1. Unlimited Access

1.2. Including pro-active outreach services to employees at risk

• Referral Services

2.1. Assisted Referral

2.2. Formal Referral

2.3. Absence Referral

2.4. Healthcare Referral

• Psycho-Social Support Services

3.1. Telephone Counselling – unlimited

Ehwp service unit cost unit cost unit cost

COST PER UNIT PRICE ON EACH ITEM LISTED (Including VAT) (Including VAT) (Including VAT)

Year 1 year 2 year 3

3.2. Up to maximum of 8 face to face counselling sessions per

employee per incident per year – each session to last 1 hour

max (near place of work or residence)

4. Medical Advice & Support Services

4.1. Health Coaching & Health Risk Management

4.2. HIV / AIDS Counselling and Support

4.3. Referral to existing company services such as Medical Aid /

Oh

4.4. Chronic Disease Management

4.5. Incapacity & Disability Management

4.6. Medical Case Management

5. Conduct Health Risk Assessments to employees during the

Employee Health and Wellness days as and when required.

6. Empowerment Solutions/ Life Management Services

6.1. Financial and/ or Legal advice

6.2. Family Care Support Services

7. Orientation sessions:

7.1. Managerial & Employee sessions

7.2. Managerial / Employee Consultancy to assist RTMC

employees

Ehwp service unit cost unit cost unit cost

COST PER UNIT PRICE ON EACH ITEM LISTED (Including VAT) (Including VAT) (Including VAT)

Year 1 year 2 year 3

8. Group Trauma & Crisis Interventions (sessions as and when

required/ recommended)

9. Marketing & Communications

9.1. Brochure and 1 Wallet Card per employee

9.2. 1 x Information poster for every 20 employees

9.3. Digital marketing inclusive of 2200 fridge magnets and

posters, in year 1 and, with an additional extra for the

subsequent years aligned with employee increases

10. Dedicated Account Manager with Monthly, Quarterly and Annual

Reporting

Additional costs

Cost per unit price on each item listed

11. Any other fee / costs including overheads

Other adhoc services (as and when required / a need

Arise)

Standard ambulance services

• With Full Ambulance Equipment

• Price must be inclusive of Marketing and Communications (e.g. material or services) on items 1, 2 and 3 for retainer fee option.

NB: RTMC reserves the right to obtain quotations and compare prices when ambulance services are required.

Signed by:

Company name: date:

The EHWP service must include a 24/7 clinical and professional support line (calls, WhatsApp, text, emails, virtual) with unlimited access and proactive outreach. Psycho-social support includes unlimited telephone counselling and up to 8 face-to-face sessions per employee per incident per year, each session max 1 hour, near work or residence. Marketing and communications include a brochure and 1 wallet card per employee, 1 info poster per 20 employees, and digital marketing including 2200 fridge magnets and posters in year 1 with additional for subsequent years. Additional costs include any other fees or costs including overheads. Ad hoc services include standard ambulance services with full equipment.

Returnable documents must be completed, signed and submitted with the bid. The bidder must provide two pricing options: a monthly retainer fee and a rate per head. The pricing schedule must include unit costs for each service item for Year 1, Year 2, and Year 3, inclusive of VAT. RTMC reserves the right to obtain quotations and compare prices when ambulance services are required.

No eligibility criteria specified

Pricing schedule for EHWP services with two options: monthly retainer fee and rate per head. Unit costs to be provided for each service item for Year 1, Year 2, and Year 3, inclusive of VAT. Service items include: Clinical & Professional Support Line Services 24/7 (calls/WhatsApp/text/emails/virtual) with unlimited access and proactive outreach; Referral Services (assisted, formal, absence, healthcare); Psycho-Social Support Services (unlimited telephone counselling, up to 8 face-to-face sessions per employee per incident per year, each session max 1 hour, near work or residence); Medical Advice & Support Services (health coaching, HIV/AIDS counselling, referral to existing company services, chronic disease management, incapacity & disability management, medical case management); Health Risk Assessments during Employee Health and Wellness days; Empowerment Solutions/Life Management Services (financial/legal advice, family care support); Orientation sessions (managerial & employee sessions, consultancy); Group Trauma & Crisis Interventions; Marketing & Communications (brochure and 1 wallet card per employee, 1 info poster per 20 employees, digital marketing including 2200 fridge magnets and posters in year 1 with additional for subsequent years); Dedicated Account Manager with monthly, quarterly, annual reporting. Additional costs: any other fees/costs including overheads. Ad hoc services: standard ambulance services with full equipment. Note: Price must include marketing and communications on items 1, 2, 3 for retainer fee option. RTMC reserves right to obtain quotations and compare prices when ambulance services are required.

Bidders must provide two pricing options: a monthly retainer fee and a rate per head. The pricing schedule must include unit costs for each service item for Year 1, Year 2, and Year 3, inclusive of VAT. Service items include clinical and professional support line services (24/7, unlimited access), psycho-social support (unlimited telephone counselling, up to 8 face-to-face sessions per employee per incident per year, each session max 1 hour), marketing and communications (brochure and 1 wallet card per employee, 1 info poster per 20 employees, digital marketing including 2200 fridge magnets and posters in year 1 with additional for subsequent years), and any other fees or costs including overheads. For the retainer fee option, the price must include marketing and communications on items 1, 2, and 3. RTMC reserves the right to obtain quotations and compare prices when ambulance services are required.

The RTMC requires an Employee Health and Wellness Programme (EHWP) that provides confidential, accessible services to employees and their families. Services must be available 24/7 in all South African languages, including support for people with special needs. The programme must include disease and disability management, counselling, education, and support. Up to eight (8) sessions per employee per year are required. Services must be accessible to employees and their immediate family members, including those living in the same household, when on business or holiday anywhere in South Africa. The programme must also support incapacity leave and medical termination of services, with qualified medical practitioners conducting assessments.

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Compulsory briefing session: Bidders must register for a compulsory briefing session by submitting the necessary information. The following information is required to register for a briefing session.

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Must be registered on CSD (proof required). Must submit compulsory briefing session certificate. Must submit SBD 1, SBD 4, SBD 6.1, and any JV/consortium agreements. Must have HPCSA or SACSSP registration for therapists/lead/health professionals (valid certificate). Must be in good standing with HPCSA and/or EAPA-SA (valid certificate). Bidders must have national footprint in all 9 provinces and at least 5 years in practice to score points in functionality. Must provide reference letters for similar EHWP services (minimum 1000 employees) with supporting documents (PO, SLA, or contract). Key personnel must meet experience and qualification requirements (Account Manager, Clinical Case Manager, 3 Consultants/Specialists).

1.1 The purpose of this bid is to invite suitably qualified service providers to provide the

Integrated Employee Health and Wellness Program services to the RTMC for a period of

three (03) years.

2.1 The Road Traffic Management Corporation (Hereafter referred to as “RTMC”), was

established in terms of section 3 of the Road Traffic Management Corporation Act No. . The Act aims to establish powers, and resources and eliminate the fragmentation

of responsibilities for all road traffic management across the various levels of Government.

2.2 The RTMC currently has a staff complement of two thousand two hundred and seven

(2207) employees and traffic trainees, with an anticipated growth to +/- three thousand

(3000) employees in the next year. The service provider should have the capacity to render

the Employee Health and Wellness services to employees and their immediate family

members Nationally including people with disabilities.

2.3 The RTMC would like to hereby appoint suitably service providers to provide the Integrated

Employee Health and Wellness Program services to the RTMC for a period of three (03)

years.

3.1 The service provider should provide the following services, which also accommodate

people with disabilities:

3.1.1 Professional Support Line Services 24/7/365 staffed by experienced psychologists,

social workers and registered therapists in different language groups that facilitate

professional, efficient, and effective service delivery nationally.

3.1.2 Offer direct, unlimited, and confidential access to a 24-hour multilingual counselling

service, including text or WhatsApp, tailored to assist individuals and their immediate

family members and all the people living in the same household, in the management of

day-to-day personal and work-related difficulties at no cost to individuals. These should

be inclusive of therapeutic/spiritual and or motivational counselling services.

3.1.3 Qualified and registered psychologists, social workers and counselling to provide

counselling services which can be provided by agreement on or off-site, as required.

3.1.4 Have the capacity to deliver face-to-face counselling services by experienced

psychologists, social workers and therapists of the highest quality, for all referrals made.

3.1.5 Employees and their immediate family members as well as all the people living in the

same household must have access to this network when they are on business or on

holiday anywhere in South Africa.

3.1.6 Provide up to eight (8) personal face-to-face therapeutic/ spiritual and/or motivational

counselling sessions available per issue, near the residence or place of work of each

person that reside in the same household as the employee as well as immediate family.

3.1.7 Offer disease and disability management, Counselling, Education, and Support

Services.

3.1.8 In the event of the employees having exhausted their normal sick leave cycle due to ill

health, it is expected that they apply for temporary or permanent incapacity leave or

their services be terminated on medical reasons as and when required.

For the above to be considered, qualified medical practitioners must be

commissioned to conduct independent medical opinions to determine whether the

affected employees are fit to continue with their normal duties or not. As a result, the

service provider will be expected to source the said services without compromising any

standards thereto.

3.1.9 Issue monthly and quarterly utilisation reports, statistical reviews, and presentations

detailing the quantity, quality, efficiency, and outcome of the EHWP service,

supplemented with employee satisfaction.

3.1.10 Annual evaluation reports are to be provided, as specified.

3.1.11 A dedicated Account Manager must ensure that the EHWP is appropriately integrated

into the company’s overall employee health and wellness service and is professionally

and appropriately always managed.

3.1.12 Implementation and marketing of EHWP: Customer-designed programs which will

ensure that all employees have an understanding and the confidence to use EHWP

services. This should include:

• Consultancy to design appropriate communication material (i.e., brochures,

booklets, digital and wallet cards/fridge magnets etc.)

• Organisational consultancy to ensure the effective implementation of EHWP.
• Promotion of the EHWP at relevant sites and locations supplemented with posters,

digital and or other communication channels to enhance utilization and provide

information.

• Onsite visibility of affiliates or employees during inductions and important calendar

events of the RTMC.

3.1.13 Conduct orientation sessions to managers on identifying and referring troubled

employees within the first three (3) months of appointment.

3.1.14 Provide empowerment solutions to RTMC employees as per the identified critical

themes/trends.

3.1.15 Provide on-site de-briefing sessions within the first forty-eight (48) hours in the event of

a critical incident, followed by individual therapeutic trauma counselling by qualified

therapists, as an integral part of EHWP.

3.1.16 Conduct Health Screening to employees during the Employee Health and Wellness

days as and when required.

3.1.17 Provide a comprehensive HIV and AIDS program, which includes voluntary counselling

and testing as and when required.

3.1.18 The service is to be supported by an e-care service to disseminate monthly health and

wellness information aligned to the National Health Calendar, to promote healthy

lifestyles and empower employees.

4. Reporting

4.1 The service provider shall provide monthly, quarterly and annual reports to management.

The reports should be comprehensive, with accurate analysis, interpretation of trends,

problem profiles, supplemented by employee satisfaction surveys and possible

interventions.

4.2 Quarterly meetings shall be held to discuss reports and the interventions planned.

5. Deliverables

5.1 Accessible, confidential telephonic services available 24 hours a day, 7 days a week, in all

South African languages taking into consideration people with special needs, with all calls

answered by qualified therapists.

5.2 Confidential counselling available telephonically, virtually or face-to-face, per person, per

issue, as needed, conveniently near the client’s home or workplace catering for all South

African languages including the sign language.

5.3 All counselling sessions conducted by qualified therapists. The turnaround times for face-

to-face counselling are scheduled within 72 hours of the referral or request.

5.4 Accessible life management service, comprising of legal, financial, and family services.

• Employees provided with telephonic legal advice, as well as referrals to appropriate

legal services and bodies.

• Provision of the financial wellness workshops to assist employees to navigate

through their financial difficulties.

• Provision of empowerment solution sessions to capacitate employees to cope with

pressures experienced within their families (such as but not limited to the following:

challenges with child-rearing practices, children with special needs, teenage

challenges, elderly care etc.)

5.5 Prompt response to Critical Incidence Stress Management Service requests and

professional individual, group trauma debriefing and counselling services to employees

experiencing trauma. Services provided immediately, with the first contact conducted within

twelve (12) to forty-eight (48) hours.

5.6 The number of managerial/supervisory and employee inductions programs conducted

within the first three (3) months of signing the Service Level Agreement. The service should

cater for individual management support, empower the existing manager-employee

relationships, referral support services, as well as the provision of conflict resolution and

mediation services.

5.7 Employees provided with wallet cards/ fridge magnets and digital marketing during the first

three months of appointment. Posters delivered to the project manager within the first three

months of appointment.

5.8 Assist with the review of the Employee Health and Wellness policy for the RTMC.

5.9 Implement and promote the EHWP services taking the following into account:

• Design the appropriate marketing material (digital brochures, wallet cards/ fridge

magnets, posters etc) in consultation with the end user.

• Consultation for the effective implementation of the EHWP.
• Advice and review of the Employee Health and Wellness Policy for the RTMC as

and when required.

• Onsite visibility of affiliates or employees marketing and promoting the EHWP at

various offices and consider the high-tech and various social media platforms that

are currently used by the general South African population.

• Recommend empowerment solutions for employees that is cost-effective upon

request from the RTMC.

5.10 Submission of monthly, quarterly and annual reports by the 3rd of each month. All reports

must be comprehensive, with statistics, accurate analysis, interpretations of trends,

problem profiles, supplemented with employee satisfaction data and recommended

interventions. The report must be supported by evidence.

6. Standards and quality assurance

The service provider should:

6.1 Provide a clear, detailed, and defined methodology on how to deliver an effective EHWP

(EAP) service for the RTMC.

6.2 Demonstrate an understanding of applicable legislation as well as knowledge of various

cultural, racial, religious, and economic diversity in South Africa.

6.3 Outline the current infrastructure that will enable them to deliver the services. Examples

include but not limited to the following:

a. Staff compliment

b. Call Centre Infrastructure

c. Systems/Tools

6.4 Demonstrate knowledge and understanding of RTMC with a broader understanding of

pertinent issues that relate to the environment within which the RTMC operates.

6.5 Demonstrate their ability to innovate and define new approaches that will embed the

services of EAP within RTMC and enable a more productive and balanced workforce and

improved culture as an Employer of Choice.

Section: 3

The bidder must provide a clear, detailed, and defined methodology on how to deliver an effective EHWP (EAP) service for the RTMC, including a dedicated Account Manager, integration of the EHWP into the company's overall employee health and wellness service, and provision of services within the first three months of appointment.

5.3 All counselling sessions conducted by qualified therapists. The turnaround times for face-

to-face counselling are scheduled within 72 hours of the referral or request.

5.4 Accessible life management service, comprising of legal, financial, and family services.

• Employees provided with telephonic legal advice, as well as referrals to appropriate

legal services and bodies.

• Provision of the financial wellness workshops to assist employees to navigate

through their financial difficulties.

• Provision of empowerment solution sessions to capacitate employees to cope with

pressures experienced within their families (such as but not limited to the following:

challenges with child-rearing practices, children with special needs, teenage

challenges, elderly care etc.)

5.5 Prompt response to Critical Incidence Stress Management Service requests and

professional individual, group trauma debriefing and counselling services to employees

experiencing trauma. Services provided immediately, with the first contact conducted within

twelve (12) to forty-eight (48) hours.

5.6 The number of managerial/supervisory and employee inductions programs conducted

within the first three (3) months of signing the Service Level Agreement. The service should

cater for individual management support, empower the existing manager-employee

relationships, referral support services, as well as the provision of conflict resolution and

mediation services.

5.7 Employees provided with wallet cards/ fridge magnets and digital marketing during the first

three months of appointment. Posters delivered to the project manager within the first three

months of appointment.

5.8 Assist with the review of the Employee Health and Wellness policy for the RTMC.

5.9 Implement and promote the EHWP services taking the following into account:

• Design the appropriate marketing material (digital brochures, wallet cards/ fridge

magnets, posters etc) in consultation with the end user.

• Consultation for the effective implementation of the EHWP.
• Advice and review of the Employee Health and Wellness Policy for the RTMC as

and when required.

• Onsite visibility of affiliates or employees marketing and promoting the EHWP at

various offices and consider the high-tech and various social media platforms that

are currently used by the general South African population.

• Recommend empowerment solutions for employees that is cost-effective upon

request from the RTMC.

5.10 Submission of monthly, quarterly and annual reports by the 3rd of each month. All reports

must be comprehensive, with statistics, accurate analysis, interpretations of trends,

problem profiles, supplemented with employee satisfaction data and recommended

interventions. The report must be supported by evidence.

C. Qualifications, skills and experience of the team 40

The bidder must provide CV’s and Academic qualifications of the following key

resources that would form part of the EHWP Team.

(1) Account Manager = 20 Points

• 5 years of experience or more in similar work (attach CV x 1)
• Any Qualification B Degree/ Diploma (Attach copies of Academic Qualification/s)

Attach CV, Copies of relevant Academic Qualification(s)

NB: Any submission less than the required experience and qualifications will not

be allocated points.

(2) 1 x Clinical Case Managers/ Therapists Affiliated to HPCSA or SACSSP = 5

• 5 years of experience or more in similar work/ EHWP (attach CVs x 1)
• Any Qualification B Degree/ Diploma in the following fields: Psychology / Social

Work / Counseling / Nursing (Attach copies of relevant Academic Qualification/s)

• Valid Affiliation to HPCSA or SACSSP

Attach CV, copies of Academic Qualification(s) and valid Affiliation certificates (HPCSA

or SACSSP) (Both therapists must comply fully in order to qualify for points).

NB: Any submission less than the required number will not be allocated points.

(3) 3 x Consultants / Specialists = 15 Points

• 5 years of experience or more in similar work (attach CVs x 3)
• Any Qualification B Degree/ Diploma in the following fields: Psychology / Social

Work / Counseling / Nursing (Attach copies of relevant Academic Qualification/s)

• Valid Affiliation to HPCSA or SACSSP

Quality assurance: The bidder must provide a clear, detailed, and defined methodology on how to deliver an effective EHWP (EAP) service for the RTMC, ensuring high-quality services from psychologists, social workers, and therapists.

5.1 Bids should be submitted as follows:

5.1.1 Technical envelopes

i. Two (2) copies for technical responses/functional evaluation (one original and one copy)

ii. PDF soft copy in a memory stick of the technical responses/functional (to be enclosed in

the envelope that contains the original document)

5.1.2 Financial envelopes

i. The pricing schedule should be submitted separately. Two (2) copies (one original and

one copy)

ii. PDF soft copy of a memory stick of the pricing schedule (to be enclosed in the envelope

that contains the original document)

5.2 All envelopes to be sealed and endorsed, RTMC BID 06/2026/27: Appointment of a service

provider for provision of integrated employee health and wellness program to the RTMC

for a period of three (03) years.

5.3 The sealed envelope must be placed in the bid box at the Main Reception area of the RTMC

Centurion Gate Business Park, Block D, 146 Akkerboom Street, Zwartkop Centurion, no

later than 11:00am on 02 October 2026.

5.4 Compulsory Briefing Session: Registration

submitted into a PDF within a memory stick.

Pricing Schedule (Annexure B)

Section 2: technical requirements/ specification

Points Allocation: 80 points

B-BBEE Details: h National Treasury Centralised Supplier Database

(CSD) – CSD report or CSD MAAA Reference Number.

viii. Compulsory briefing session certificate must be completed and enclosed with the tender

documents.

(b) Stage 2 – Mandatory Requirements

Bidders who fail to meet the mandatory requirements will be disqualified from further

evaluation.

(c) Stage 3 - Functionality Evaluation

This process comprises of written responses/ proposals, which consists of 100

points.

Bidders will be required to score a minimum of 70 points in order to qualify for a stage

(d) Stage 4 – Price and Specific Goals Evaluation

Bidders will be evaluated on 80/20 Preference Point System (i.e., 80 points for price and

20 points for specific goals).

1.1 Stage 1 – standard compliance requirements

Table 1.1

Standard compliance requirements comply

(Yes / NO)

Returnable bid documents

Total number of copies submitted – Two (2) (1 original and one copy)

All the documentation under the bid proposal is to be converted and

submitted in a PDF within a memory stick

Proof of CSD Registration. (CSD number or report)

Registration on CSD (available on www.csd.gov.za)

Compulsory Briefing Session Certificate

SBD 1: Invitation to bid and company information

SBD 4: Declaration of interest

SBD 6.1: Preference points claim form

Financial proposal

Total number of copies submitted – (Two (2) one original and one

copy)

All the documentation under the financial proposal is to be converted and

submitted into a PDF within a memory stick.

Pricing Schedule (Annexure B)

NB. Bidders are required to complete the attached provided Pricing

schedule – (either as issued or on the company letterhead)

NB: Failure to comply with the above requirements will lead to a disqual

6.1 The Bidder accepts that all costs incurred in preparation, presentation, and any demonstration

in relation to this bid shall be for the Bidder's account.

6.2 The Bidder hereby offers to render all or any of the services described in the attached

documents to the RTMC on the terms and conditions and in accordance with the specifications

stipulated in this bid document (and which shall be taken as part of and incorporated into, this

proposal at the prices inserted therein).

6.3 The Bidder shall prepare for a possible presentation should RTMC require such, and the Bidder

shall be notified by 4 (four) days before the presentation date. Such presentation may include

a demonstration of products or services as called for by the RTMC in relation to this bid.

6.4 The successful Bidder hereby accepts full responsibility for the proper execution and fulfilment

of all obligations and conditions devolving on him/her under this agreement as the principal(s)

liable for the due fulfilment of this contract.

6.5 Note that should the bid be accepted, and the Bidder be unwilling or unable to commence the

services on the commencement date and / or during the execution of the contract due to

circumstances that are within its control, the RTMC shall be entitled, without prejudice to any

other rights it may have –

6.5.1 to terminate the contract or

6.5.2 claim specific performance from the successful bidder and

6.5.3 claim damages from the successful bidder.

6.6 The Bidder furthermore confirms that he/she has satisfied himself/herself as to the correctness

and validity of his/her bid response that the price (s) and rate(s) quoted cover all the

work/item(s) specified in the bid response documents and that the price (s) and rate(s) cover

all his/her obligations under a resulting contract and that he/she accepts that any mistakes

regarding price (s) and calculations will be at his/her risk.

7. RTMC’s Rights

7.1 The RTMC reserves the right not to accept the lowest bid or any bid in part or whole. RTMC

typically awards the contract to the Bidder, who proves to be fully capable of handling the

contract and whose bid is technically acceptable and financially advantageous to RTMC.

7.2 The RTMC also reserves the right to award this bid as a whole or in part without furnishing

reasons.

7.3 The RTMC reserves the right to conduct a site visit at the premises of the offices or any client

sites if required.

7.4 The RTMC reserves a right to amend any bid conditions, validity period, or specifications or

extend the closing date of the bid before the initially stated closing date. Bidders will be advised

in writing of such amendments in good time.

7.5 The RTMC reserves the right to request all relevant information, agreements, and other

documents to verify information supplied in the bid response. The bidder hereby consents to

the RTMC to conduct background checks on the bidding entity and any of its

directors/trustees/shareholders/members.

7.6 RTMC reserves the right to verify authenticity of all the submitted documentation.

7.7 The RTMC acknowledges and agrees that all data and Personal Information provided by the

three (03) years.

2. Background

2.1 The Road Traffic Management Corporation (Hereafter referred to as “RTMC”), was

established in terms of section 3 of the Road Traffic Management Corporation Act No. . The Act aims to establish powers, and resources and eliminate the fragmentation

of responsibilities for all road traffic management across the various levels of Government.

2.2 The RTMC currently has a staff complement of two thousand two hundred and seven

(2207) employees and traffic trainees, with an anticipated growth to +/- three thousand

(3000) employees in the next year. The service provider should have the capacity to render

the Employee Health and Wellness services to employees and their immediate family

members Nationally including people with disabilities.

2.3 The RTMC would like to hereby appoint suitably service providers to provide the Integrated

Employee Health and Wellness Program services to the RTMC for a period of three (03)

years.

3. Scope of work

3.1 The service provider should provide the following services, which also accommodate

people with disabilities:

3.1.1 Professional Support Line Services 24/7/365 staffed by experienced psychologists,

social workers and registered therapists in different language groups that facilitate

professional, efficient, and effective service delivery nationally.

3.1.2 Offer direct, unlimited, and confidential access to a 24-hour multilingual counselling

service, including text or WhatsApp, tailored to assist individuals and their immediate

family members and all the people living in the same household, in the management of

day-to-day personal and work-related difficulties at no cost to individuals. These should

be inclusive of therapeutic/spiritual and or motivational counselling services.

3.1.3 Qualified and registered psychologists, social workers and counselling to provide

counselling services which can be provided by agreement on or off-site, as required.

3.1.4 Have the capacity to deliver face-to-face counselling services by experienced

psychologists, social workers and therapists of the highest quality, for all referrals made.

3.1.5 Employees and their immediate family members as well as all the people living in the

same household must have access to this network when they are on business or on

holiday anywhere in South Africa.

3.1.6 Provide up to eight (8) personal face-to-face therapeutic/ spiritual and/or motivational

counselling sessions available per issue, near the residence or place of work of each

person that reside in the same household as the employee as well as immediate family.

3.1.7 Offer disease and disability management, Counselling, Education, and Support

5.4.1 Bidders must register for a compulsory briefing session by submitting the necessary

information to [email protected] by 16 September 2026 at 14:00pm to be eligible to

participate in the compulsory briefing and the bid process.

5.4.2 The following information is required to register for a briefing session:

• Company Name
• CSD Registration number
• Name and Surname of the Representative

5.4.3 Upon registration, a link will be shared with the bidders to enable them to participate in

the stated virtual meeting.

5.4.4 Bidders will be required to log in using their company name thirty (30) minutes before the

start of the briefing session to allow for virtual registration. For example, if the session

starts at 10:00, bidders can log in at 09:30, and the session will begin promptly at 10:00

am.

5.4.5 After the briefing session, a signed briefing certificate will be emailed to all the bidders

who were part of the online/virtual briefing session.

NB: The mentioned briefing certificate must be attached to the bid documents upon

submission on the closing date of the bid. (Failing which will invalidate the bid)

5.5 Compulsory Briefing Session: Online/Virtual

5.5.1 The online/Virtual compulsory briefing session will be held on 18 September 2026 at

10:00 am.

5.6 The envelope must also endorse the Bidder's company name, closing date, and return address.

5.7 All bids submitted must be signed by a person or persons duly authorized thereto.

5.8 Suppose a courier service company is being used to deliver the bid document. In that case, the

bid description must be endorsed on the delivery note/courier packaging to ensure that

documents are delivered into the bid box. The RTMC will not be held responsible for any delays

where documents are not placed in the bid box before the closing date and time.

5.9 Bid received by email, facsimile, or similar medium will not be considered.

5.10 Where a bid document is not placed in the bid box at the time of the bid closing, such a bid

document will be regarded as a late bid. Late bids will not be considered.

5.11 Amended bids may be sent in an envelope marked “Amendment to Bid” and should be placed

in the bid box before the closing time.

5.12 Bidders should check the number of the pages to satisfy themselves that all are included and

not duplicated. RTMC will accept no liability regarding anything arising from the fact that pages

are missing or duplicated.

Bidders must submit two copies (one original and one copy) of the technical proposal and two copies (one original and one copy) of the financial proposal. All financial proposal documentation must be converted to PDF and submitted on a memory stick. Bidders must be registered on the National Treasury Centralised Supplier Database (CSD) and provide a CSD report or CSD MAAA reference number. Bidders must submit all standard bidding documents (SBD forms) signed. Bidders must have valid registration with HPCSA and/or EAPA-SA for key personnel. Bidders must provide CVs and academic qualifications of key resources, including an Account Manager with at least 5 years' experience in similar work and valid affiliation to HPCSA or SACSSP. Bidders must submit reference letters for similar EHWP services (minimum 1000 employees) with supporting documents (PO, SLA, or contract). The reference letter must be signed from 2018 onwards. A compulsory briefing session certificate must be completed and enclosed with the bid documents.

The bid will be evaluated in stages. Stage 1: Standard compliance and mandatory requirements. Bidders who fail mandatory requirements are disqualified. Stage 2: Mandatory requirements compliance. Stage 3: Technical evaluation with minimum points per section. Stage 4: Price evaluation. Price = 80 points. Bidders must score minimum points in each technical subsection to avoid disqualification. The technical evaluation includes sections on annexure and standard bidding documents (all SBD forms must be signed), and mandatory requirements including reference letters and key personnel qualifications.

Bid response documents may be deposited in the bid box situated at (street address)

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

CONTACT PERSON Bid Admin CONTACT PERSON

Telephone number telephone number

Facsimile number facsimile number

E-MAIL ADDRESS [email protected] E-MAIL ADDRESS

Supplier information

Name of bidder

Postal address

Street address

Telephone number code number

Cellphone number

Facsimile number code number

E-mail address

VAT registration

Number

Supplier tax central

Compliance status compliance supplier

Or system pin: database

No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit

Closing date and time are stated in the tender record; the document does not provide additional dates such as briefings or site visits.

{"name":null,"email":"[email protected]","phone":null,"department":"/ PUBLIC ENTITY)","address":null}

Submit bids on the official SBD1 forms (not to be re-typed) and deposit them in the bid box at the street address given in the document. Bids must reach the correct address by the stipulated time. Each party in a consortium, joint venture, or subcontracting arrangement must submit a separate TCS certificate, PIN, or CSD number. Where no TCS PIN exists but the bidder is registered on the Central Supplier Database, provide the CSD number. Bidders must be tax compliant and provide a SARS TCS PIN or CSD number, or register for a tax compliance status if not already registered. B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) is required to earn preference points. The successful bidder must complete and sign the written contract form (SBD7).

Bids are evaluated for tax compliance (SARS TCS PIN or CSD number) and B-BBEE status level (verification certificate or sworn affidavit for EMEs/QSEs) to qualify for preference points. Bids must be submitted on official forms; non-compliance may lead to disqualification.

The document is the standard SBD1 invitation form; no tender-specific technical specifications are provided.

Yes No Yes No [A B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE/ SWORN AFFIDAVIT (FOR EMES & QSEs) MUST BE SUBMITTED IN ORDER TO QUALIFY FOR PREFERENCE POINTS FOR B-BBEE] ARE YOU THE ACCREDITED ARE YOU A FOREIGN BASED REPRESENTATIVE IN Yes No SUPPLIER FOR THE GOODS SOUTH AFRICA FOR Yes No /SERVICES /WORKS OFFERED? THE GOODS [IF YES, ANSWER THE /SERVICES /WORKS [IF YES ENCLOSE PROOF] QUESTIONNAIRE BELOW ] OFFERED? QUESTIONNAIRE TO BIDDING FOREIGN SUPPLIERS IS THE ENTITY A RESIDENT OF THE REPUBLIC OF SOUTH AFRICA (RSA)? YES NO DOES THE ENTITY HAVE A BRANCH IN THE RSA? YES NO DOES THE ENTITY HAVE A PERMANENT ESTABLISHMENT IN THE RSA? YES NO DOES THE ENTITY HAVE ANY SOURCE OF INCOME IN THE RSA? YES NO IS THE ENTITY LIABLE IN THE RSA FOR ANY FORM OF TAXATION? YES NO IF THE ANSWER IS “NO” TO ALL OF THE ABOVE, THEN IT IS NOT A REQUIREMENT TO REGISTER FOR A TAX COMPLIANCE STATUS SYSTEM PIN CODE FROM THE SOUTH AFRICAN REVENUE SERVICE (SARS) AND IF NOT REGISTER AS PER 2.3 BELOW. SBD1 PART B TERMS AND CONDITIONS FOR BIDDING

Bid submission: 1.1. Bids must be delivered by the stipulated time to the correct address. Late bids will not be accepted for consideration. 1.2. All bids must be submitted on the official forms provided–(not to be re-typed) or in the manner prescribed in the bid document. 1.3. This bid is subject to the preferential procurement policy framework act, 2000 and the preferential procurement regulations, 2017, the general conditions of contract (gcc) and, if applicable, any other special conditions of contract. 1.4. The successful bidder will be required to fill in and sign a written contract form (sbd7).

TAX COMPLIANCE REQUIREMENTS 2.1 BIDDERS MUST ENSURE COMPLIANCE WITH THEIR TAX OBLIGATIONS. 2.2 BIDDERS ARE REQUIRED TO SUBMIT THEIR UNIQUE PERSONAL IDENTIFICATION NUMBER (PIN) ISSUED BY SARS TO ENABLE THE ORGAN OF STATE TO VERIFY THE TAXPAYER’S PROFILE AND TAX STATUS. 2.3 APPLICATION FOR TAX COMPLIANCE STATUS (TCS) PIN MAY BE MADE VIA E-FILING THROUGH THE SARS WEBSITE WWW.SARS.GOV.ZA. 2.4 BIDDERS MAY ALSO SUBMIT A PRINTED TCS CERTIFICATE TOGETHER WITH THE BID. 2.5 IN BIDS WHERE CONSORTIA / JOINT VENTURES / SUB-CONTRACTORS ARE INVOLVED, EACH PARTY MUST SUBMIT A SEPARATE TCS CERTIFICATE / PIN / CSD NUMBER. 2.6 WHERE NO TCS PIN IS AVAILABLE BUT THE BIDDER IS REGISTERED ON THE CENTRAL SUPPLIER DATABASE (CSD), A CSD NUMBER MUST BE PROVIDED. 2.7 NO BIDS WILL BE CONSIDERED FROM PERSONS IN THE SERVICE OF THE STATE, COMPANIES WITH DIRECTORS WHO ARE PERSONS IN THE SERVICE OF THE STATE, OR CLOSE CORPORATIONS WITH MEMBERS PERSONS IN THE SERVICE OF THE STATE.” NB: FAILURE TO PROVIDE / OR COMPLY WITH ANY OF THE ABOVE PARTICULARS MAY RENDER THE BID INVALID. SIGNATURE OF BIDDER: ................................................... CAPACITY UNDER WHICH THIS BID IS SIGNED: ................................................... (Proof of authority must be submitted e.g. company resolution) DATE: ...................................................

B-BBEE Details: E DOCUMENTS MAY BE DEPOSITED IN THE BID BOX SITUATED AT (STREET ADDRESS)

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

CONTACT PERSON Bid Admin CONTACT PERSON

Telephone number telephone number

Facsimile number facsimile number

E-MAIL ADDRESS [email protected] E-MAIL ADDRESS

Supplier information

Name of bidder

Postal address

Street address

Telephone number code number

Cellphone number

Facsimile number code number

E-mail address

VAT registration

Number

Supplier tax central

Compliance status compliance supplier

Or system pin: database

No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit

Certificate

Yes No Yes No

[A B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE/ SWORN AFFIDAVIT (FOR EMES & QSEs) MUST BE SUBMITTED IN

Order to qualify for preference points for b-bbee]

Are you the

Accredited

Are you a foreign based

REPRESENTATIVE IN Yes No SUPPLIER FOR THE GOODS

SOUTH AFRICA FOR Yes No

/Services /works offered?

The goods [if yes, answer the

/Services /works [if yes enclose proof] questionnaire below ]

Offered?

Questionnaire to bidding foreign suppliers

Is the entity a resident of the republic of south africa (RSA)? yes NO

Does the entity have a branch in the RSA? yes NO

Does the entity have a permanent establishment in the RSA? yes NO

Does the entity have any source of income in the RSA? yes NO

Is the entity liable in the RSA for any form of taxation? Yes NO

If the answer is “NO” to all of the above, then IT is not a requirement to register for a tax compliance status

System pin code from the south african revenue service (SARS) and if not register as per 2.3 Below.

Sbd1

Part b

Terms and conditions for bidding

1. Bid submission:

1.1. Bids must b

Closing date and time are as stated in the tender invitation. No other dates (e.g., briefings, site visits, clarification deadlines) are stated in the provided document.

{"name":null,"email":null,"phone":null,"department":null,"address":"............................................................"}

Submit the tender with all required forms completed and signed. The preference points claim form (SBD 6.1) must be completed and submitted with the tender. Proof or documentation for claimed specific goals must be submitted with the tender. The RTMC reserves the right to require substantiation of any preference claims at any time. The applicable preference point system for this tender is the 80/20 system. Bidders must indicate how they claim points for each preference point system. The tenderer must complete the preference points claim form in terms of the Preferential Procurement Regulations 2022.

The tender uses the 80/20 preference point system (for requirements up to R50 million, all taxes included). Points are awarded for price and specific goals. The 80/20 system allocates 80 points for price and 20 points for specific goals. The specific goals and the points allocated for each are stated in the tender. Bidders must claim preference points on the SBD 6.1 form. If a bidder fails to claim points, it will be interpreted that preference points for specific goals are not claimed. The RTMC may require documentary proof of any preference claims. Fraudulent claims may lead to disqualification, recovery of costs, contract cancellation, and restriction from future tenders.

income-generating contracts)

4.4. Company registration number: .....................................................................

Points Allocation: 3 points

B-BBEE Details: SBD 6.1

Preference points claim form in terms of the preferential

Procurement regulations 2022

This preference form must form part of all tenders invited. It contains general information

and serves as a claim form for preference points for specific goals.

Nb: before completing this form, tenderers must study the

General conditions, definitions and directives applicable in

Respect of the tender and preferential procurement

Regulations, 2022

1. General conditions

1.1 The following preference point systems are applicable to invitations to tender:

• the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

applicable taxes included); and

• the 90/10 system for requirements with a Rand value above R50 000 000 (all

applicable taxes included).

1.2 To be completed by the organ of state

(delete whichever is not applicable for this tender).

a) The applicable preference point system for this tender is the 80/20 preference point

system.

1.3 Points for this tender (even in the case of a tender for income-generating contracts)

shall be awarded for:

(a) Price; and

(b) Specific Goals.

1.4 To be completed by the organ of state:

The maximum points for this tender are allocated as follows:

Points

Price 80

Specific goals 20

Total points for Price and SPECIFIC GOALS 100

1.5 Failure on the part of a tenderer to submit proof or documentation required in terms of

this tender to claim points for specific goals with the tender, will be interpreted to mean

that preference points for specific goals are not claimed.

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1.6 The organ of state reserves the right to require of a tenderer, either before a tender is

adjudicated or at any time subsequently, to substantiate any claim in regard to

preferences, in any manner required by the

The tender uses the 80/20 preference point system. Points are allocated as follows: Price 80 points, Specific Goals 20 points. Specific goals and their allocated points: Black Owned Company 4 points, Women Owned Company 6 points, Youth Owned Company 4 points, Company owned by people living with disabilities (points not specified, medical practitioner's letter required).

4.3. Name of company/firm...............................................................................

4.4. Company registration number: .....................................................................

4.5. Type of company/ firm

 Partnership/Joint Venture / Consortium

 One-person business/sole propriety

 Close corporation

 Public Company

 Personal Liability Company

 (Pty) Limited

 Non-Profit Company

 State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm,

certify that the points claimed, based on the specific goals as advised in the tender,

qualifies the company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as

indicated in paragraph 1 of this form;

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iii) In the event of a contract being awarded as a result of points claimed as shown

in paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary

proof to the satisfaction of the organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any

of the conditions of contract have not been fulfilled, the organ of state may, in

addition to any other remedy it may have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a

result of that person’s conduct;

(c) cancel the contract and claim any damages which it has suffered

as a result of having to make less favourable arrangements due

to such cancellation;

(d) recommend that the tenderer or contractor, its shareholders and

directors, or only the shareholders and directors who acted on a

fraudulent basis, be restricted from obtaining business from any

organ of state for a period not exceeding 10 years, after the audi

alteram partem (hear the other side) rule has been applied; and

(e) forward the matter for criminal prosecution, if deemed necessary.

..............................................

Signature(s) of tenderer(s)

Surname and name: ................................................................

Date: ...............................................................

Address: ...............................................................

...............................................................

...............................................................

...............................................................

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Ce points claim form in terms of the preferential

This preference form must form part of all tenders invited. It contains general information

and serves as a claim form for preference points for specific goals.

1.1 The following preference point systems are applicable to invitations to tender

the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

the 90/10 system for requirements with a Rand value above R50 000 000 (all

a) The applicable preference point system for this tender is the 80/20 preference point

1.3 Points for this tender (even in the case of a tender for income-generating contracts)

(b) Specific Goals.

The maximum points for this tender are allocated as follows

Specific goals 20

Total points for Price and SPECIFIC GOALS 100

this tender to claim points for specific goals with the tender, will be interpreted to mean

that preference points for specific goals are not claimed.

preferences, in any manner required by the organ of state.

Preference points claim form in terms of the preferential

Bid response documents may be deposited in the bid box situated at (street address)

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

CONTACT PERSON Bid Admin CONTACT PERSON

Telephone number telephone number

Facsimile number facsimile number

E-MAIL ADDRESS [email protected] E-MAIL ADDRESS

Supplier information

Name of bidder

Postal address

Street address

Telephone number code number

Cellphone number

Facsimile number code number

E-mail address

VAT registration

Number

Supplier tax central

Compliance status compliance supplier

Or system pin: database

No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit