Provision of WAN, internet & voip services (36 months) – gauteng ICT tender

Closing date: 28 August 2026, 11:00.

No briefing or site visit dates are stated.

Bidding procedure enquiries: Shadrack Mafutsa, tel 011 403 7182, email [email protected].

Technical enquiries: Mr Samuel Ntabane (IT Specialist), tel 011 403 7182, email [email protected].

Submission channel: sealed envelope deposited in the tender box at 2 Kotze Street, Women's Jail, East Wing, Constitution Hill, Braamfontein 2017, before 11:00 on 28 August 2026.

Envelope must clearly show the tender number and description.

Original plus two copies of the tender document must be submitted.

The Tender Offer and the offer part of the Contract Form must be signed and prices inserted for the bid to be valid.

Do not dismember the tender document; attach all other documents to Annexure 6.

Late tenders will not be accepted under any circumstances.

Returnable forms: SBD 7.2 (Contract Form – rendering of services), SBD 3.1 (Pricing Schedule – firm prices), SBD 4 (Declaration of Interest), SBD 8 (Declaration of Bidder's Past SCM Practices), SBD 9 (Certificate of Independent Bid Determination).

Functionality stage: scored out of 60 points across four categories – technical compatibility (30), implementation plan and infrastructure (20), corporate structure and strength (5), other SD-WAN customers (5).

Minimum functionality threshold: 50 out of 60 points; bids scoring below are non-responsive.

Price and preference stage (80/20 system): bidders passing functionality are evaluated on price (80 points) and specific goals (20 points) under the PPPFA 2022 regulations.

Specific goal points: 100% black women owned – 7; 100% owned by black persons with disabilities – 5; 100% black youth owned – 5; 100% black owned – 3; none specified – 0.

Scope: design, implement, migrate, operate, maintain and support a fully managed SD-WAN and VoIP solution for 36 months, covering the Head Office and all provincial offices.

Connectivity: secure connectivity between all CGE offices; minimum bandwidth – Head Office 200 Mbps (scalable), each provincial office 100 Mbps (scalable).

Internet: uncapped, business-grade, uncontended, fully managed.

WAN architecture: fibre, MPLS integration where applicable, hybrid WAN, active-active connectivity, automatic failover, direct internet access, high availability.

SD-WAN features: application-aware routing, dynamic path selection, WAN optimisation, QoS, zero-touch provisioning, traffic engineering, real-time analytics, self-healing, centralised policy management.

Security: integrated NGFW, secure web gateway, DNS-layer protection, IDS/IPS, ZTNA, end-to-end encryption, secure remote access, network segmentation, identity-based access control, advanced threat protection.

Cloud: support for Microsoft Azure, public/hybrid/multi-cloud, SaaS optimisation and acceleration.

Performance: minimum network uptime 99.9%, low latency, voice traffic prioritisation, guaranteed QoS.

Monitoring: single management portal with real-time network and voice monitoring, application performance, bandwidth utilisation, traffic analytics, fault management, capacity planning, historical reporting, automated alerts.

VoIP: fully managed hosted platform with IP PBX, reception switchboards, TMS, voice recording, administration portal, disaster recovery, automatic failover; unlimited internal calls between CGE offices at no extra cost.

Telephone features: automatic call distribution, auto attendant, voicemail, call forwarding/transfer/parking, hunt groups, follow-me, call pickup, teleconferencing, music on hold, message waiting, PC softphone, extension PIN authentication.

Handsets: supply 115 enterprise IP handsets – 2 executive (CEO and Chairperson), 11 reception/switchboard (one per office), 102 standard office handsets; devices must be delivered and installed at each office location.

Cabling: operate over existing CAT6/CAT6A structured cabling; configure existing CGE network switches as needed.

Support: 24/7/365 support, dedicated Service Delivery Manager, proactive monitoring, incident/change/problem management, preventative maintenance, monthly SLA reporting.

Scalability: support additional offices, users, bandwidth, remote and mobile users, future technology integration.

Compliance: comply with South African legislation and data protection requirements; support disaster recovery and business continuity.

Transition: submit a comprehensive migration plan including methodology, schedule, parallel running, risk assessment, rollback procedures, knowledge transfer, training, and documentation; minimise disruption.

Service provider must have their own infrastructure.

Must provide three reference letters for similar services.

Must have at least 10 years of experience providing the same service.

Reference letters must be on company letterhead, dated, signed, and refer to similar services provided within the past 3 years from the closing date.

Latest audited/assured financial statements must reflect that the bidding company is a going concern.

Pricing must be in ZAR including VAT.

Prices must remain valid for 120 days from closing date.

Only firm prices accepted; non-firm prices (including exchange rate variations) will not be considered.

Complete prices for all items on the price schedule.

Prices tendered below are subject to adjustment per Annexure 4.

All delivery costs must be included in the bid price.

SBD 3.1 (Pricing Schedule – Firm Prices) must be completed.

Pricing must be quoted in South African Rand (ZAR) including VAT.

Prices must remain valid for 120 days from the closing date.

Only firm prices are accepted; non-firm prices (including exchange rate variations) will not be considered.

Prices must be completed for all items on the price schedule; any variance from quoted prices renders the contract null and void.

All delivery costs must be included in the bid price.

Payment: CGE undertakes to pay valid invoices within 30 days from statement date for work done to its satisfaction; no payment for unproductive or duplicated time.

CSD registration: mandatory – no award to a bidder not registered on the Central Supplier Database; keep CSD information updated.

B-BBEE: preference points claimed under PPPFA 2022; specific goals as per evaluation criteria.

Returnable forms: SBD 4 (Declaration of Interest), SBD 8 (Declaration of Bidder's Past SCM Practices), SBD 9 (Certificate of Independent Bid Determination), SBD 7.2 (Contract Form), SBD 3.1 (Pricing Schedule).

Sub-contracting: transfer or assignment of the contract or any portion requires written permission from CGE.

Confidentiality: bidder must not disclose any CGE information or specification to third parties without written consent.

Compliance with applicable norms and standards.

Validity: tender offer remains valid, irrevocable and open for acceptance for 120 days from closing date; may be extended by the Accounting Officer with written agreement of bidders.

Withdrawal: bidder may request written withdrawal after closing; CGE may permit or refuse at its discretion; withdrawal in contravention makes bidder liable for additional expenses incurred by CGE.

Contract form: SBD 7.2 must be completed in duplicate and signed by both parties.

Award: conditional on successful negotiations and signing of a written contract; CGE may withdraw and award to next bidder if negotiations fail.

CGE rights: may accept whole or part of tender, not obliged to accept lowest, may re-advertise or not award.

Sub-contracting: requires written permission from CGE.

Confidentiality: no disclosure of CGE information without written consent.

Functionality scoring: technical compatibility (30 points) – fully outsourced managed network, any-to-any connectivity, Head Office 200 Mbps, provincial offices 100 Mbps, traffic prioritisation, scalability; implementation plan and infrastructure (20 points) – project plan (5) and own infrastructure/platform (15); corporate structure and strength (5 points) – minimum 10 years experience, 3 reference letters, audited financial statements showing going concern; other SD-WAN customers (5 points). Minimum 50/60 to pass. Price and preference: 80/20 split under PPPFA 2022; specific goals as listed.