IT resources for backend systems revamp and aws cloud migration

IT systems support and maintenance services; B-BBEE status level applies (Enterprise Development: Yes/No); scoring options include Exempted Micro Enterprise (EME), Qualifying Small Enterprise (QSE), and General/Large Supplier (GEN).

2026-09-17T16:00:00.000Z

Email: [email protected]; Vendor: South African Airways (Pty) Limited; Physical address and phone not provided in the application form.

Vendor applications must be emailed to [email protected] with all supporting documents attached.

Unable to extract eligibility criteria

IT systems support and maintenance services; B-BBEE status level applies (Enterprise Development: Yes/No); documentation required includes cancelled cheque/stamped bank confirmation letter (not older than one year), latest valid B-BBEE certificate/affidavit, latest valid clearance certificate/SARS pin, CSD registration report, certified company registration documents, shareholder identity copies, and optionally contracted supplier agreement or GSM approval schedule.

Payment terms follow the GSM Approval Schedule with a standard term of 15 days from invoice.

CSD registration report required; B-BBEE certificate and verification details; tax clearance certificate (SARS TCS/PIN); VAT registration number; black ownership and diversity metrics (percentage-based).

B-BBEE certificate and verification details including certificate number, verification date, expiry date, applicable scorecard (EME/QSE/GEN), status level (Enterprise Development: Yes/No), value adding participation, black ownership, black women ownership, disability ownership, years in operation, and annual turnover.

Payment terms are governed by the GSM Approval Schedule with a standard term of 15 days from invoice.

Documentation required includes cancelled cheque/stamped bank confirmation letter (not older than one year), latest valid B-BBEE certificate/affidavit, latest valid clearance certificate/SARS pin, CSD registration report, certified company registration documents, certified copies of shareholder identity documents, and optionally a contracted supplier agreement or GSM approval schedule.

Vendor applications must be emailed to [email protected]. The vendor is South African Airways (Pty) Limited. Physical address, phone, and other contact details are not populated in the application form.

This document contains the General Conditions of Contract (GCC, revised July 2010) used by South African Airways (SOC) Ltd. It sets out standard contractual clauses that apply to all bids, contracts, and orders unless amended by Special Conditions of Contract (SCC) specific to a tender. The GCC covers definitions, application, general provisions, standards, use of contract documents, patent rights, performance security, inspections, packing, delivery, insurance, transportation, incidental services, spare parts, warranty, payment, prices, contract amendments, assignment, subcontracts, delays, penalties, termination for default, anti-dumping, force majeure, termination for insolvency, dispute settlement, limitation of liability, governing language, applicable law, notices, taxes and duties, NIPP, and prohibition of restrictive practices.

The General Conditions of Contract (GCC) form part of all bid documents and cannot be amended. Special Conditions of Contract (SCC) specific to each bid supplement the GCC; where they conflict, the SCC prevails. Bidders must complete and submit all returnable documents specified in the SCC for this tender. No submission method, address, or format is stated in this document; those details will be in the bid invitation and SCC.

No evaluation criteria, scoring split, minimum qualifying thresholds, or preference point system are specified in this document. The GCC only provides general contract clauses; the specific evaluation methodology will be defined in the bid invitation and SCC.

Goods and services must conform to the standards mentioned in the bidding documents and specifications (GCC 4.1). The supplier may be required to provide incidental services including on-site assembly, commissioning, tools, operations and maintenance manuals, maintenance and repair for an agreed period, and training of purchaser's personnel (GCC 13.1). Spare parts requirements, if any, will be specified in the SCC (GCC 14.1). The scope, deliverables, quantities, and service levels for IT systems support and maintenance will be defined in the bid invitation and SCC.

Goods must conform to standards in the bidding documents and specifications (GCC 4.1). Pre-bidding testing is at the bidder's account (GCC 8.1). If inspections are a bid condition, the supplier's premises must be open for inspection at all reasonable hours (GCC 8.2). If inspections are introduced during the contract, the purchaser arranges and pays for them (GCC 8.3). Costs of inspections are borne by the purchaser if supplies comply; by the supplier if they do not (GCC 8.4-8.5). Non-compliant supplies may be rejected (GCC 8.6). Post-delivery inspection and rejection rights apply; rejected goods must be removed and replaced at supplier's cost and risk (GCC 8.7-8.8). The purchaser may audit the supplier's records relating to contract performance (GCC 5.4). Warranty: goods must be new, unused, latest models, defect-free for 12 months after delivery/acceptance or 18 months after shipment, whichever ends first (GCC 15.1-15.2). Supplier must repair/replace defects within the period specified in the SCC (GCC 15.4). Failure to remedy allows purchaser to act at supplier's risk and expense (GCC 15.5).

Prices charged for goods delivered and services performed under the contract shall not vary from the prices quoted in the bid, except for price adjustments authorised in the SCC or in the purchaser's request for bid validity extension (GCC 17.1).

Payment terms and conditions will be specified in the SCC (GCC 16.1). The supplier must submit an invoice with a copy of the delivery note and upon fulfilment of other contractual obligations (GCC 16.2). Payments will be made within 30 days of invoice submission (GCC 16.3). Payment currency is Rand unless the SCC stipulates otherwise (GCC 16.4). Prices are firm for the contract duration except for adjustments authorised in the SCC or bid validity extension (GCC 17.1). Performance security of an amount specified in the SCC must be furnished within 30 days of contract award notification, in the form of a bank guarantee, irrevocable letter of credit, or cashier's/certified cheque (GCC 7.1, 7.3). The security is returned within 30 days after completion of all performance and warranty obligations (GCC 7.4). Goods must be fully insured in a freely convertible currency as specified in the SCC (GCC 11.1).

No contract will be awarded to a bidder whose tax matters are not in order; a valid original tax clearance certificate from SARS must be provided before award (GCC 32.3). Local suppliers are responsible for all taxes, duties, and licence fees incurred until delivery (GCC 32.2). The National Industrial Participation Programme (NIPP) applies to contracts subject to the NIP obligation (GCC 33.1). Bidders must comply with the Competition Act prohibition on collusive bidding and restrictive practices (GCC 34.1-34.3). Specific compliance requirements (CSD registration, B-BBEE level, CIDB grading, professional registrations, local content percentages) will be stated in the bid invitation and SCC.

Collusive bidding and restrictive practices are prohibited under the Competition Act. The purchaser may refer suspected collusive bidding to the Competition Commission for investigation and administrative penalties. If found guilty, the purchaser may invalidate bids, terminate the contract, restrict the bidder from public sector business for up to 10 years, and claim damages (GCC 34.1-34.3).

Special Conditions of Contract (SCC) relevant to a specific bid are compiled separately for each bid and supplement the GCC. Where the SCC conflicts with the GCC, the SCC provisions prevail. All tender-specific requirements (submission details, evaluation criteria, pricing format, compliance thresholds, performance security amount, insurance requirements, delivery terms, incidental services, spare parts, warranty period, payment terms, price adjustment mechanisms, inspection requirements, and any other special conditions) will be set out in the SCC for this tender.

The National Industrial Participation Programme (NIPP) administered by the Department of Trade and Industry applies to all contracts subject to the NIP obligation (GCC 33.1).

The purpose of this RFQ is to source a service provider capable of providing IT resources for delivering support for SAA's IT infrastructure, including hardware, software, network, security, and related services. The scope includes revamping backend systems and applications, with migration to AWS from on-premises infrastructure.

{"closingDate":"17 September 2026","closingTime":"16:00pm"}

{"name":"................................................................................","email":"[email protected]","phone":null,"department":"Global Supply Management","address":"............................................................................................................................"}

Email the completed RFQ and all required documents to [email protected]. The maximum email size is 2MB; do not send links, as SAA will not be responsible for corrupt or unopenable links. Quotations must be submitted before the closing date and time. If not quoting, indicate so and return the email to the relevant procurement official.

Required Documentation to be attached: 1. SAA Vendor Document (Annexure 1), 2. SBD 4 Document (Annexure 2), 3. General Conditions of Contract (Annexure 3), 4. Job Descriptions for the Roles in Scope of Work (Annexure 4).

Evaluation follows a two-phase process. Phase 1: Administrative and substantive evaluation confirms all returnable documents are completed and returned by the closing date and time. Phase 2: Technical/functional evaluation with a minimum qualifying score of 75% on functionality. Bidders failing the minimum functionality score will not be considered for price and preference evaluation. Functionality points include: 20 points for at least 3 reference letters (10 for 1 letter, 0 for none or non-compliant), 20 points for lead time to provide resources, and other criteria as detailed in the RFQ. Specific goals (B-BBEE) carry 20 points. Bidders must achieve 100% compliance with mandatory returnable documents; selecting 'No' on any compliance statement leads to disqualification.

1.1. SAA has the right to negotiate with a prospective Service Provider regarding any

proposed contract terms and conditions, including price(s).

2.1 South African SAA IT department intends to revamp the backend systems and applications

to align it to latest technologies to provide best user experience to the customers and help reduce

operational cost. This also includes migration to AWS from on-premises infrastructure.

The purpose of this RFQ is to source a service provider capable to provide IT resources for

delivering support for our IT infrastructure, including hardware, software, network, security, and

related services. We invite all qualified bidders to submit proposals detailing their capabilities,

experience, and approach to delivering effective IT support that aligns with our operational needs.

SAA intends to appoint a service provider with the relevant experience, expertise, and past track

record in providing experienced IT resources to enable the migration to new AWS stack, while

maintaining the current on-premises systems.

To be eligible to present a proposal, the proponent shall meet the following requirements:

1. Minimum Experience & Track Record

• Bidders must have at least 7 years proven experience in providing IT resources for

large-scale enterprise projects, with at least 3 years in cloud migration (AWS) and

maintenance.

• Individual candidates must have a minimum of 7 years hands-on experience in their

proposed role within the following industry, (aviation, financials, telecoms, online

gambling, online shopping).

• This must be shown by at least 3 PO’s or contracts of previous clients in the above-

mentioned industry, with all combined period making up minimum 7 years.

• It must be noted that all individual resources must meet above.

2. Mandatory Technical Assessment

• Technical assessments are mandatory for all profiles shared by bidders.

3. Credential & Certification Verification

• Bidders must submit certified copies of all qualifications and professional

certifications for each candidate.

• SAA reserves the right to verify all credentials with issuing institutions prior to

onboarding.

• Minimum qualification of National Diploma in IT and the relevant certificate for the

field/ area of speciality.

4. Reference Validation

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• Bidders must provide at least 3 recent, project-specific reference letters for each

candidate, dated within the last 7 years. The letters must correspond to the PO or

contract.

• References must include direct contact details (phone and email) and SAA will

conduct reference calls to validate claims.

5. Background & Security Checks

• All candidates must pass background checks (criminal, credit, employment history)

prior to engagement.

• Any candidate failing these checks will be immediately disqualified.
• This must be provided by the service provider.

6. Performance-Based Contracting

• Contracts must include clear KPIs and SLAs for each role, with periodic performance

reviews.

• SAA reserves the right to request immediate replacement of any resource not

meeting performance standards

7. Probation/Trial Period

• All resources will be subject to a minimum 2-month probation period. Unsatisfactory

performance during this period will result in immediate replacement at no additional

cost.

8. Role-Based Skill Matrix

• Bidders must submit a detailed skill matrix for each candidate, mapping their

expertise to the specific requirements of the role and project technologies.

9. Onsite Availability & Collaboration

• Key roles (e.g., Project Manager, Solution Architect) must be available onsite for a

minimum of 50% of the project duration, even if offshore delivery is proposed for

other roles.

• All resources must demonstrate ability to work collaboratively with SAA and third-

party teams.

10. Rapid Resource Replacement

• Bidders must commit to replacing any resource within 10 business days if a

resource leaves or is found unsuitable.

• Failure to replace within the stipulated time will incur penalties.

11. Penalties for Non-Compliance

• The contract will include penalty clauses for non-compliance with any of the above

requirements, including poor performance, credential falsification, or delayed

resource replacement.

12. Cost Effectiveness

• It is essential that all bidders ensure the services they provide are cost-effective. This

requirement aims to guarantee that clients receive high-quality solutions while

maintaining financial sustainability and maximizing value for money. Bidders are

therefore expected to propose services that balance quality with affordability,

ensuring their offerings remain competitive and economically viable.

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Requirement to supply below roles (submit minimum 2 CVs per role):

1. Lead Airline Digital Solutions Architect

2. AWS Cloud- Native Java/EKS Engineer

3. Senior Mobile and Digital Applications Developer

4. Evaluation methodology

Administrative Substantive Technical Evaluation of Business

Responsiveness Responsiveness Functionality Price and Award and

Evaluation Specific conclusion of

Goals contract

Step 1 Step 2 Step 3 Step 4 Step 5

Evaluation of Evaluation of The minimum Price (80) Post-tender

returnable Mandatory threshold for negotiations (if

documents per (Substantive) technical & applicable) are

tender Returnable functionality is held at this

requirements Documents i.e. 75% Specific Goals stage before the

Bidders must (20) LOA is issued to

meet this the preferred

minimum supplier.

requirement to

proceed to the

next stage of

evaluation.

Note: The evaluation of the various stages will generally occur sequentially. However, to

speed up the process, South African Airways may choose to conduct different steps of the

evaluation in parallel. In such cases, evaluating bidders at any stage should not be taken as

an indication that they have passed previous stages.

3.1 Evaluation process

3.1.1 Compliance with minimum requirements

All quotations duly lodged will be examined to determine compliance with bidding

requirements and conditions. Quotations with apparent deviations from the

requirements/conditions will be eliminated from further adjudication.

3.1.2 Evaluation of quotation

The contract shall be awarded at SAA's sole and absolute discretion. SAA hereby states that

it is not compelled to award this quotation to any bidder. SAA has the right to withdraw this

quotation at any time from the date of issuance. SAA is not obligated to accept the lowest

quotation, offer, or proposal.

SAA shall not be required to accept the lowest quotation, offer, or proposal.

All quotations will be evaluated according to the criteria, weightings, and threshold scores as

indicated in 3.2 below:

3.2 Administrative and substantive evaluation

The criteria and weights referred to in paragraph 3.1 above are as follows:

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3.2.1 Administrative requirements

This evaluation stage will confirm whether all Returnable Documents [where applicable] were

completed and returned by the closing date and time. At this evaluation stage, SAA will also

verify if the Bid document has been duly signed by the authorised respondent, and the validity

of all returnable documents will be verified.

3.2.2 Substantive requirements

This evaluation stage will confirm if the following requirements have been met:

Phase 1 - Mandatory Returnable Documents

Bidders must fully comply (100% compliance) with the statements of compliance

below by either selecting “Yes” or “No” with supporting evidence to qualify their

statements of compliance. Failure to do so will result in bid disqualification. Bidders

should also note that if they select “No,” South African Airways will interpret the

bidder as non-compliant, leading to bid disqualification.

NO. description bidder to

Indicate

delivering support for our IT infrastructure, including hardware, software, network, security, and

related services. We invite all qualified bidders to submit proposals detailing their capabilities,

experience, and approach to delivering effective IT support that aligns with our operational needs.

onboard and make resources available for project

commencement

• 0-2 weeks – 20
• Above 2 weeks up to 4 weeks – 10
• Above 4 weeks up to 6 weeks – 5
• More than 6 weeks or no clear timeline provided

➢ Lead time must be clearly stated in weeks

➢ Timelines must be realistic and achievable as well

as supported by a brief mobilisation approach

Ambiguous responses (e.g., “as soon as possible”,

“TBD”) will be treated as non-compliant

3 Experience with digital transformation project 30%

record in providing experienced IT resources to enable the migration to new AWS stack, while

maintaining the current on-premises systems.

• Bidders must have at least 7 years proven experience in providing IT resources for

large-scale enterprise projects, with at least 3 years in cloud migration (AWS) and

maintenance.

• Individual candidates must have a minimum of 7 years hands-on experience in their

proposed role within the following industry, (aviation, financials, telecoms, online

gambling, online shopping).

• This must be shown by at least 3 PO’s or contracts of previous clients in the above-

mentioned industry, with all combined period making up minimum 7 years.

• It must be noted that all individual resources must meet above.

• Bidders must submit certified copies of all qualifications and professional

certifications for each candidate.

• SAA reserves the right to verify all credentials with issuing institutions prior to

onboarding.

• Minimum qualification of National Diploma in IT and the relevant certificate for the

field/ area of speciality.

within the aviation, financial services, telecommunications,

online gambling, or e-commerce industries, with the combined

duration of these engagements totaling a minimum of seven (7)

years.

2 The Bidder should have proven experience of 3 years in cloud

migration and maintenance projects (AWS)

This must be evidenced by submitting at least three (3)

1 AMADEUS eRetail/RefX experience 20%

• It falls within the 7-year period
• The scope clearly demonstrates digital

transformation relevance

• It is legible and attributable to the bidder

4 Experience of providing cloud migration and maintenance 10%

(AWS) and technical resource services within the aviation,

financial services, telecommunications, online gambling or e-

commerce industries. Experience must be demonstrated

through client contracts/Purchase Orders identifying nature

of services provided and the period of engagement.

• Experience providing cloud migration and

maintenance (AWS) and technical resource services

with an Aviation industry - 10

• Experience providing cloud migration and

maintenance (AWS) and technical resource services

within financial services, telecommunications, online

gambling or e-commerce industries - 5

• No contracts/ purchase orders provided - 0

5 CVs provided must include professional certifications, 20%

references, and minimum educational qualification of IT

diploma, and domain experience of aviation, financials,

telecoms, online gambling, and ecommerce.

• The minimum IT qualification is clearly stated
• Relevant certifications are provided and applicable
• At least one contactable reference is included

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• Domain experience is explicitly demonstrated

through project roles and descriptions

Each resource Must have a minimum of 7 years’

experience and Minimum qualification of National

Onshore

Item Quantity Resource Hourly rate Daily Rate

Including VAT Including VAT

1 1 Lead Airline Digital

Solutions Architect

2 1 AWS Cloud- Native

Java/EKS Engineer

3 1 Senior Mobile and Digital

Applications Developer

Offshore

1 1 Lead Airline Digital

Solutions Architect

2 1 AWS Cloud- Native

Java/EKS Engineer

3 1 Senior Mobile and Digital

Applications Developer

Phase 3 – Specific Goals assessment

All bid submissions that meet the Administrative, Substantive (Mandatory), and technical

requirements (minimum threshold of 75%) and have confirmed their commitment to SAA’s

commission structure will be further evaluated under Specific Goals (20 points) to determine if

they meet the preferential procurement objectives outlined for this tender.

These specific goals have been set as follows:

Selected Specific Goal Number of points allocated

(20)

B-BBEE Level 1 and 2 10

(Non-Compliant and/or B-BBEE Level 3-8 contributors = 0)

30% or more, black women owned companies 10

Total Points for Specific Goals 20

Bidders should be aware that preference points will be awarded to those who provide

evidence according to the table below:

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Specific Goals Acceptable Evidence

B-BBEE Certificate / Sworn- Affidavit / B-BBEE CIPC

Certificate (in case of JV, a consolidated scorecard will

area of specialty, Individual resource not meeting the

above will disqualify the service provider.

Total 100

Threshold 75

Bidders must note that the minimum qualifying score for Functionality is 75%. All tenders

that do not comply with all the Mandatory Requirements for Functionality and that fail to

achieve the minimum qualifying score of 75% on Functionality shall not be considered for

further evaluation against Price and B-BBEE.

Pricing Schedule

4.1 All prices provided must be exclusive of Value Added Tax (VAT).

4.2 All goods/services purchased will be subject to the SAA Conditions of Contract and Order,

which are available upon request.

4.3 All prices submitted must be firm. “Firm” prices are deemed fixed and are only subject to

the following statutory changes: VAT.

4.4 Service, pricing, and availability will be taken into consideration.

4.5 Pricing should be given based on an individual component that would make up the

solution, based on technical and functional requirements.

(YES/NO) 1 The bidder must have demonstrable experience in providing skilled resources in past engagements. This must be evidenced by submitting at least three (3) Purchase Orders or actual current/previous client contracts from within the aviation, financial services, telecommunications, online gambling, or e-commerce industries, with the combined duration of these engagements totaling a minimum of seven (7) years. 2 The Bidder should have proven experience of 3 years in cloud migration and maintenance projects (AWS) This must be evidenced by submitting at least three (3) Purchase Orders or actual current/previous client contracts from within the aviation, financial services, telecommunications, online gambling, or e-commerce industries, with the combined duration of these engagements totaling a minimum of three (3) years. All bidders who do not submit all the required returnable documents (Critical Criteria) will be disqualified from further evaluation. Phase 2 - Technical Functional Questionnaire/Evaluation (Minimum Threshold = 75%) Bidders mut use the items below as a table of contents when they compile the company portfolio of evidence. NO. DESCRIPTION SCORE/WEIGHT 1 AMADEUS eRetail/RefX experience 20% Bidder must demonstrate experience with AMADEUS eRetails and/or RefX services for a minimum of two (2) years of 11 Bidders to provide two (2) reference letters from clients where AMADEUS eRetail and/or RefX services were delivered. The letters should include

Client name (preferably airline/travel sector)

Project description (eRetail and/or RefX scope)

Duration (start and end dates)

Role performed (e.g., lead, developer, support)

2 reference letters submitted, each fully compliant with all specified requirements above = 20

1 reference letter submitted, fully compliant with all specified requirements above = 10

0 letters provided or letters that do not fully meet the above-mentioned specified requirements= 0 2 Lead Time to provide the resources 20% Bidders must provide clear timelines for the mobilisation and deployment of proposed resources following contract award. The timeline must indicate the duration required to fully onboard and make resources available for project commencement

0-2 weeks – 20

Above 2 weeks up to 4 weeks – 10

Above 4 weeks up to 6 weeks – 5

More than 6 weeks or no clear timeline provided ➢ Lead time must be clearly stated in weeks ➢ Timelines must be realistic and achievable as well as supported by a brief mobilisation approach Ambiguous responses (e.g., “as soon as possible”, “TBD”) will be treated as non-compliant 3 Experience with digital transformation project 30% Bidder must provide evidence of having experience in digital transformation projects in the last 7 years. The information provided must be supported by Pos/Contract Agreements of previous or current clients.

4 valid POs/Contracts from qualifying digital transformation projects, each supported by satisfactory service confirmation = 30

3 valid POs/Contracts from qualifying digital transformation projects, each supported by satisfactory service confirmation= 20 of 11

2 valid POs/Contracts from qualifying digital transformation projects, each supported by satisfactory service confirmation=10

1 valid POs/Contracts from qualifying digital transformation projects, each supported by satisfactory service confirmation= 5 A PO/Contract will be deemed compliant only if

It falls within the 7-year period

The scope clearly demonstrates digital transformation relevance

It is legible and attributable to the bidder 4 Experience of providing cloud migration and maintenance 10% (AWS) and technical resource services within the aviation, financial services, telecommunications, online gambling or e- commerce industries. Experience must be demonstrated through client contracts/Purchase Orders identifying nature of services provided and the period of engagement.

Experience providing cloud migration and maintenance (AWS) and technical resource services with an Aviation industry - 10

Experience providing cloud migration and maintenance (AWS) and technical resource services within financial services, telecommunications, online gambling or e-commerce industries - 5

No contracts/ purchase orders provided - 0 5 CVs provided must include professional certifications, 20% references, and minimum educational qualification of IT diploma, and domain experience of aviation, financials, telecoms, online gambling, and ecommerce. Minimum qualification of National Diploma in IT and the relevant certificate for the field/ area of speciality

3 compliant CVs submitted per role, each meeting all minimum requirements= 20

2 compliant CVs submitted per role, each meeting all minimum requirements=10

1 compliant CV submitted per role, meeting all minimum requirements=5 A CV will be considered compliant only if

The minimum IT qualification is clearly stated

Relevant certifications are provided and applicable

At least one contactable reference is included of 11

Domain experience is explicitly demonstrated through project roles and descriptions Each resource Must have a minimum of 7 years’ experience and Minimum qualification of National Diploma in IT and the relevant certificate for the field/ area of specialty, Individual resource not meeting the above will disqualify the service provider. Total 100 Threshold 75 Bidders must note that the minimum qualifying score for Functionality is 75%. All tenders that do not comply with all the Mandatory Requirements for Functionality and that fail to achieve the minimum qualifying score of 75% on Functionality shall not be considered for further evaluation against Price and B-BBEE.

B-BBEE Details: be accepted) as per DTIC (Department of Trade,

Industry and Competition) guideline

EME or QSE that are 51% Black

B-BBEE Certificate / Sworn-Affidavit / CIPC Certificate

Owned

4. Standard conditions for request for quotation

Conditions:

4.1 All prices provided must be exclusive of Value Added Tax (VAT).

4.2 All goods/services purchased will be subject to the SAA Conditions of Contract and Order,

which are available upon request.

4.3 All prices submitted must be firm. “Firm” prices are deemed fixed and are only subject to

the following statutory changes: VAT.

4.4 Service, pricing, and availability will be taken into consideration.

4.5 Pricing should be given based on an individual component that would make up the

solution, based on technical and functional requirements.

The following must accompany your quote

 SAA Vendor application and supporting documents. Refer to Annexure 1.

 SBD 4 Document. Refer to Annexure 2.

 General Conditions of Contract. Refer to Annexure 3

 Job Descriptions for the Roles in Scope of Work. Refer to Annexure 4

If not quoting, indicate so and return email to the relevant procurement

Official

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➢ I further certify that all the required information has been furnished, and the relevant forms

have been completed and are herewith submitted as part of the bid.

Signature of vendor: ____________________________

Capacity: _______________________________

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RFQ number GSM064/2026

SAA Business Unit: Global Supply Management

1. Background

1.1. SAA has the right to negotiate with a prospective Service Provider regarding any

proposed contract terms and conditions, including price(s).

2. Scope of work

2.1 South African SAA IT department intends to revamp the backend systems and applications

to align it to latest technologies to provide best user experience to the customers and help reduce

operational cost. This also includes migration to AWS from on-premises infrastructure.

All goods or services purchased will be subject to the SAA General Conditions of Contract. The Vendor is responsible for ensuring that SAA has a valid Original Tax Clearance Certificate. Where SAA does not have a valid Tax Clearance Certificate, an Original Tax Clearance Certificate must be submitted with this RFQ. Failure to do so may invalidate the quote. All purchases will be made through an official purchase order; no goods or services must be delivered before receiving an official order/contract.

Bidders must have at least 7 years proven experience in IT systems support and maintenance. Each proposed resource must have a minimum of 7 years' experience and a minimum qualification as specified. Bidders must provide at least 3 recent, project-specific reference letters for each candidate, dated within the last 7 years, with direct contact details for validation. Key roles must be available onsite for at least 50% of the project duration. Pricing must be exclusive of VAT, firm, and based on individual components. No goods or services may be delivered before receiving an official order/contract.

Functionality evaluation includes: 20 points for at least 3 reference letters fully compliant with requirements (10 for 1 letter, 0 for none or non-compliant), 20 points for lead time to provide resources, and other criteria as detailed in the RFQ. Bidders must achieve a minimum qualifying score of 75% on functionality. Specific goals (B-BBEE) carry 20 points. Bidders failing mandatory requirements or the minimum functionality score will not be considered for further evaluation against price and preference.

Bidders must not be listed on the Register for Tender Defaulters or the List of Restricted Suppliers. Bidders must complete and submit the Bidder's Disclosure form (SBD 4), including disclosing any employment by an organ of state, relationships with procuring institution employees, and all CSD-registered companies linked to directors. Bidders must certify that the bid is independent and not collusive.

Eligibility — automatic disqualification applies to bidders listed on the Register for Tender Defaulters or the List of Restricted Suppliers.

SBD 4 (Bidder's Disclosure) — complete and sign it to disclose relevant employment by an organ of state, relationships with staff of the procuring institution, and every active CSD registration linked to a director. A false or incomplete disclosure disqualifies the bid.

SBD 4 certification — signing confirms that the bid was prepared independently, without prohibited consultation or arrangements involving competitors.