Request for proposal for goods/services – 36-Month contract with south african tourism (nigerian naira pricing, csd registration required)

Appointment of an integrated marketing agency (creative, digital, media buying, and experiential marketing) for the West Africa Hub, covering Nigeria and Ghana. The agency will be appointed on a non-exclusive, project-based basis with no retainer, for a 3-year period. Scope includes developing an annual communication strategy, creative strategy, content development, media planning and buying, and brand experiential for the hub.

Closing date: 14 October 2026 at 12:00 (West Africa Time).

Compulsory briefing session: 22 September 2026 at 09:00 (WAT) / 10:00 (SAT), held online via Microsoft Teams.

• Teams link: https://teams.microsoft.com/meet/357368824932754?p=YTIdQZz6Nl3b vXrma9
• Meeting ID: 357 368 824 932 754
• Passcode: 5g9rh6ge

Attendance is compulsory; only bidders who attend are eligible to submit.

Technical inquiries deadline: 28 September 2026.

Responses to inquiries published by: 30 September 2026.

Compulsory briefing session on 22 September 2026 at 09:00 (WAT) / 10:00 (SAT) via Microsoft Teams.

Link: https://teams.microsoft.com/meet/357368824932754?p=YTIdQZz6Nl3b vXrma9

Meeting ID: 357 368 824 932 754

Passcode: 5g9rh6ge

Attendance is compulsory; only bidders who attend are eligible to submit.

Enquiries:

• Contact: Francina Tlali
• Email: [email protected]
• All inquiries must be made in writing; telephonic inquiries must be confirmed in writing to the same email.
• Technical inquiries must be submitted through the nominated official in writing by 28 September 2026.

Submission portal: https://e-procurement.southafrica.net

Tender documents and updates: https://www.southafrica.net/gl/en/corporate/page/tenders

Submission method: online only via the e-procurement portal at https://e-procurement.southafrica.net. Physical drop-offs, courier, telegram, hand delivery, telex, facsimile, or email submissions are not permitted.

Steps:

• Register or log in at the portal (registration requires email verification and completing a mandatory profile).
• Complete all required fields on the portal, then upload a single PDF of the entire proposal.
• The PDF must include: bidder/company name, bidder's representative, contact details (email and mobile), fully completed bid documents, signed and initialled pages, and all supporting documents.
• Ensure all uploads are successful before the closing date and time.

Returnable forms:

• All bids must be submitted on the official forms provided; do not retype them.
• Failure to sign/mark the tender form, or to complete all attached forms, questionnaires, and specifications, may invalidate the bid.
• Complete forms in black ink if not using a printer.

Disqualification risks:

• Late submissions are not accepted under any circumstances.
• Missing or duplicated pages: bidders must check page numbers; no liability is accepted for claims arising from missing or duplicated pages.
• Not attending the compulsory briefing session disqualifies the bidder.

Eligibility:

• Open only to bidders based in Nigeria with a footprint in Ghana.
• Must be licensed by the Advertising Regulatory Council of Nigeria (ARCON).
• Must attend the compulsory briefing session on 22 September 2026 to be eligible to submit.

Evaluation:

• The bid is subject to the Preferential Procurement Policy Framework Act and the Preferential Procurement Regulations, 2017.
• The contract will be subject to periodic performance evaluation on agreed terms.
• MIPAN (Media Independent Practitioners Association of Nigeria) membership is an advantage but not mandatory.

Scope: Appointment of an integrated marketing agency (creative, digital, media buying, and experiential marketing) for the West Africa Hub, covering Nigeria and Ghana.

Appointment basis:

• Non-exclusive, project-based, with no retainer.
• Contract period: 3 years.

Services required:

• Develop an annual communication strategy with localised campaign messaging.
• Creative strategy and content development, including social media and community management.
• Media planning and buying in both Nigeria and Ghana.
• Brand experiential strategy and activation.
• Find and negotiate collaboration opportunities for SA Tourism.
• Ensure PR opportunities within media buying, digital, and experiential elements.
• Analyse and report on social media and competitor performance.
• Work/synergise with multiple contracted agencies on collaborative projects.

Media planning and buying:

• Media strategy formulation, planning, buying, and evaluation of all advertising media.
• Develop detailed media schedules and implement marketing media plans.
• Analyse and execute new media projects.
• Formulate merchandising and promotional schemes.
• Integrate media elements to drive measurable ROI.

Digital:

• Digital strategy, conceptualisation, and ideation.
• Digital brand and campaign creative, production management, and editorial content development.
• Social media account community management and social media listening.
• Digital amplification and optimisation of digital brand experiential initiatives.
• Crisis management.

Experiential marketing:

• Develop annual localised brand communication and experiential marketing strategy.
• Conceptualise a big idea per strategy; plan and produce creative experiential content.
• Execute and project-manage brand activations, considering online and offline platforms.
• Find partnership opportunities with travel and non-travel companies.
• Develop measures and reporting for all activations.

Business objectives:

• Increase arrivals and spend for sustainable growth.
• Acquire new social media followers and increase engagement.
• Create demand through travel acquisition via distribution channels.
• Grow brand equity for South Africa as a leisure and business events destination.
• Activate brand advocates.

Brand context:

• Campaign idea: "South Africa Awaits, Come Find Your Joy."
• Single-minded proposition: South Africa, the ultimate country of exploration.
• Target audience: West African travellers (Nigeria and Ghana) seeking unique experiences, value for money, ease of travel, safety, and respect.
• Brand tone: fun, inviting, vibrant, real, inspiring.

The agency must develop an annual communication strategy including localised campaign messaging, creative strategy, content development, media planning and buying, and brand experiential. It must find and negotiate collaboration opportunities, maximise consumer reach, and ensure efficient budget usage. Responsibilities include media planning and buying (strategy, planning, evaluation, schedules, PR opportunities, social media performance analysis) and digital (strategy, creative, production, social media management, amplification, crisis management).

Bidder must be based in Nigeria with a footprint in Ghana.

Must be licensed by ARCON.

Agency experience and senior management must have proven experience in executing integrated marketing campaigns, including creative strategy, content development (including social media and community management), media planning, media buying (in both Nigeria and Ghana), and brand experiential marketing, specifically within the hospitality and lifestyle services industry or related industries.

MIPAN membership is an advantage.

Quality considerations relate to addressing consumer concerns about South Africa's health and safety protocols, quality assurance (product readiness), and lack of knowledge of the leisure offering. The agency must develop content that overcomes these barriers and showcases the destination's quality.

Appointment is project-based with no retainer. All prices and recurrent costs must remain firm for the contract period. The proposal must remain valid for at least 5 months after the tender due date.

Pricing:

• Appointment is project-based with no retainer.
• All prices and recurrent costs must remain firm for the contract period.

Validity:

• Proposal must remain valid for at least five (5) months after the tender due date.

Contract:

• South African Tourism intends to enter a 36-month contract and service level agreement.
• Contract subject to periodic performance evaluation on agreed terms.

Eligibility:

• Bidder must be based in Nigeria with a footprint in Ghana.
• Must be licensed by the Advertising Regulatory Council of Nigeria (ARCON).

Procurement framework:

• Subject to the Preferential Procurement Policy Framework Act and the Preferential Procurement Regulations, 2017.
• Subject to the General Conditions of Contract (GCC) and any special conditions of contract.

Submission compliance:

• Must submit via the e-procurement portal only.
• Must complete all required fields and upload a signed, initialled PDF of the full proposal.
• Must attend the compulsory briefing session.

No specific health and safety requirements are stated in the document.

Contract duration: 36 months, with a service level agreement.

Validity: Proposal must remain valid for at least 5 months after the tender due date.

Prices and recurrent costs must remain firm for the contract period.

Contract subject to periodic performance evaluation on agreed terms.

Bidders must check page numbers; no liability for missing or duplicated pages.

Failure to sign/mark the tender form or complete all forms may invalidate the bid.

Tenders must be completed in black ink if not using a printer.

The bid is subject to the Preferential Procurement Policy Framework Act and the Preferential Procurement Regulations, 2017, the General Conditions of Contract (GCC), and any other special conditions of contract.

Eligibility: based in Nigeria with footprint in Ghana; ARCON licensed; attend compulsory briefing. Evaluation subject to PPPFA and Preferential Procurement Regulations, 2017. Contract subject to periodic performance evaluation.

Returnable documents (all must be completed, signed and submitted):

• SBD 1 (Company Information): bidder and contact details, signed as the offer cover page.
• SBD 4 (Declaration of Interest): discloses whether any director or shareholder is employed by the state or connected to anyone at the procuring institution.
• Annexure A: SBD 4 form.
• Annexure B: Sworn affidavit for EME or QSE (valid for 12 months from date signed by Commissioner) to claim SMME points.
• Annexure C: Quoted price or financial offer, aligned with the scope of work.
• Annexure D: Proof of Black Woman ownership (founding documentation and ID copies).
• Annexure E: Proof of Black ownership (founding documentation and ID copies).
• Annexure F: Proof of Black Youth ownership (founding documentation and ID copies).
• Annexure G: Latest CSD report (used to verify tax compliance, banking details, and ownership).
• Written confirmation that FIRS may disclose the bidder's tax compliance status during the contract, and provision of a Tax Identification Number (TIN).
• Proof of valid ARCON and MIPAN membership at RFP closing date.

Disqualification risks:

• Non-submission of any mandatory document results in immediate disqualification.
• Missing or incomplete SBD forms: SAT may allow two working days to rectify, but failure results in disqualification.
• Bids received after the closing time, regardless of reason.

Bidders must submit the following annexures: A (SBD4 form), B (sworn affidavit for EME/QSE), C (quoted price or financial offer), D (proof of Black Woman ownership), E (proof of Black ownership), F (proof of Black Youth ownership), and G (latest CSD report). All documents must be completed, signed, and submitted.

Evaluation is in three phases:

Phase 1: Administrative and mandatory requirements (pass/fail).

• Phase 1A: Administrative documents (tax confirmation, SBD 1, SBD 4).
• Phase 1B: Mandatory documents (ARCON and MIPAN membership, FIRS tax compliance).
• Non-compliance disqualifies.

Phase 2: Functional evaluation (two sub-phases, each scored out of 100%):

• Phase 2A: Desktop technical evaluation. Minimum threshold: 70%. Failure disqualifies.
• Phase 2B: Pitch presentation. Minimum threshold: 70%. Failure disqualifies.
• Only bidders passing Phase 2A are invited to pitch and receive the SAT Global Communication Strategy and Africa-localized strategy.

Phase 3: Price and specific goals (80/20 preference points system, tender below R50 million).

• Price: 80 points (lowest acceptable price scores 80, others pro-rata).
• Specific goals: 20 points (Black Women 4, Black Ownership 10, Black Youth 2, SMME 4).
• Highest combined score wins; contract negotiations follow.

Deadlock breaking:

• Equal total points: bidder with highest specific goals points wins.
• Still equal: award decided by drawing of lots.

Scope: Integrated marketing communication agency services for the West Africa Hub (Ghana and one other specified West Africa market).

Phase 2A desktop submission requirements:

• Two case studies from the past five years, from different clients and sectors, in the specified West Africa markets, each demonstrating distinct marketing mix elements (media, digital, brand experiential) with 360° execution.
• Each case study must include: business challenge/objective, SMART KPIs and success criteria, localised solution and approach, proof of executions, and quantitative performance results.
• Market Capability Matrix: for each of the two countries, state whether campaigns were executed in the last five years; for Ghana, name your own office or local partner.
• Measurement framework, tracking and data infrastructure, monitoring and performance management, optimisation strategy, attribution and analytics, reporting and dashboards, insights and continuous improvement (based on one of the case studies).
• Summarised one-page CVs for each proposed team member, including: full name and role, qualifications, years of experience, areas of specialisation, and current/previous clients.
• Costing: detailed explanation of budget allocation, copy of cost estimate provided to client, and copy of invoice provided to client.

Phase 2B pitch presentation requirements:

• Integrated marketing communication and creative strategy for the West Africa hub, covering: strategic framework, integrated communication approach, creativity and innovation, market adaptation, and execution plan with timelines, deliverables, governance, risk management and reporting.
• One synergistic collaboration opportunity with a relevant distribution channel, including partner profile, nature of collaboration, exclusivity/differentiation, proof of engagement, and estimated value/impact.
• Organogram with at least 10 defined roles, reporting lines, and a dedicated account manager.
• Account management process covering project planning, coordination, escalation, reporting, continuity measures, and tools used.
• Agency ecosystem: documented list of partners or affiliates in Ghana, with name, country, scope of support, and previous collaboration.
• Overall campaign performance management, monitoring, optimisation and reporting: structured reporting format, analytics tools, performance tracking and optimisation, insights and recommendations, and reporting frequency and governance.
• Costing must be presented during the pitch.

Phase 2A requires submission of two case studies from the past five years in specified West Africa markets, demonstrating integrated marketing campaigns with distinct marketing mix elements (media, digital, brand experiential). Also required: a market capability matrix, a measurement framework, tracking and data infrastructure, monitoring and performance management, optimisation strategy, attribution and analytics, reporting and dashboards, insights and continuous improvement, summarised CVs for proposed team members, and a detailed explanation of project budget allocation with cost estimate and invoice copies.

Phase 2B pitch presentation requires: an integrated marketing communication and creative strategy for the West Africa hub, one synergistic collaboration opportunity with relevant distribution channels, an organogram with at least 10 roles and reporting lines, an account management process, an agency ecosystem list, and overall campaign performance management, monitoring, optimisation and reporting examples or templates.

Bidders must demonstrate capacity, ability, experience, and qualified staff to meet SAT's business requirements. The proposed service team must have relevant qualifications, experience, and capacity to deliver integrated communication services including strategy, creative, media, digital, brand experiential, PR, and project management. CVs must be summarised to one page per team member and include: full name and role, qualifications, years of experience in communication/marketing, areas of specialisation, and current/previous clients. Scoring favours teams with 10 or more members meeting all requirements.

Bidders must demonstrate capability in campaign performance monitoring, tracking metrics per channel (paid, owned, earned), identifying underperformance, and taking corrective action.

Retainer-based pricing models are not permitted. Bidders must provide a transparent, activity- and deliverable-based pricing structure. Costing must be presented during the pitch. The price evaluation uses the 80/20 preference points system with the formula Ps = 80(1 - (Pt - Pmin)/Pmin) for tenders below R50 million.

Pricing model:

• Retainer-based pricing is not permitted.
• Pricing must be transparent, activity- and deliverable-based, with full cost transparency and value-for-money.
• Costing must be presented during the pitch presentation.

Price evaluation:

• 80/20 preference points system (tender below R50 million).
• Price formula: Ps = 80(1 - (Pt - Pmin)/Pmin), where Ps = points scored, Pt = price under consideration, Pmin = lowest acceptable tender price.

Deliveries:

• Deliveries must be accompanied by a delivery note or invoice referencing the official purchase order number.
• Incorrect deliveries may be returned at the supplier's expense; SAT is not liable for payment of incorrectly delivered goods or services.
• Bidders must indicate planned delivery period in days from order date.

Mandatory compliance:

• Valid FIRS Tax Compliance (Tax Identification Number) and written confirmation that FIRS may disclose tax compliance status during the contract.
• Valid ARCON membership at RFP closing date.
• Valid MIPAN membership at RFP closing date.
• Completion and signing of SBD 1 and SBD 4.
• CSD registration (latest CSD report required).

Specific goals (preference points) evidence:

• Black Woman ownership: founding documentation, ID copies, CSD report.
• Black ownership: founding documentation, ID copies, CSD report.
• Black Youth ownership: founding documentation, ID copies, CSD report.
• SMME (EME/QSE): sworn affidavit valid for 12 months from date signed by Commissioner.

Definitions:

• EME: annual total revenue R10 million or less.
• QSE: annual total revenue between R10 million and R50 million.
• Black people: Africans, Coloureds and Indians who are RSA citizens by birth, descent, or naturalisation before 27 April 1994 or after.
• Youth: persons between 14 and 35 years of age (must be below or 35 on or before closing date).
• HDI: South African citizen who had no voting rights before the interim constitution, or is a woman and/or youth.

Specific goals points are awarded for Black Women Ownership (max 4 points), Black Ownership (max 10 points), Black Youth Ownership (max 2 points), and SMME status (max 4 points). Proof of ownership must be provided via founding documentation, ID copies, and CSD reports. The total specific goals points are added to price points, and the bidder with the highest total is awarded the contract.

Deliveries must be accompanied by a delivery note or invoice referencing the official purchase order number. Deliveries not complying may be returned at the supplier's expense. SAT is not liable for payment of incorrectly delivered goods or services. Bidders must indicate planned delivery period in days.

Personal information shared with SAT is treated confidentially in compliance with POPIA and PAIA. By submitting, bidders consent to SAT processing and further processing personal information, including placing it in the public domain, as required for its mandate. SAT accepts no liability for loss or damage arising from information made available or actions resulting therefrom.

The tender is evaluated in three phases: Phase 1 (administrative and mandatory requirements), Phase 2 (functional evaluation split into desktop technical and pitch presentation, each with a 70% minimum threshold), and Phase 3 (price and specific goals using the 80/20 preference points system). The highest-scoring bidder after consolidation of price and specific goals points is appointed.

Bidders must price all mandatory resources exactly as per the rate card table. Any deviation from the required pricing format will result in disqualification.

Mandatory resources to be priced on the rate card include: Group Account Director, Account Director, Account Manager, Strategic Director, Head of Strategy, Creative Director, Quality Assurance, Animator, Designer, Copywriter, Activation Manager, Project Manager, Content Planner, Campaign and Content Analyst, Reporting Specialist (social listening), Senior Community Manager, Junior Community Managers.

The rate card includes a Quality Assurance resource, indicating that quality assurance is a required role for the contract.

Pricing must be submitted on Annexure H: Resource Rate Card, providing hourly and daily rates for each mandatory resource. If the bidder's internal job titles differ from the listed designations, the corresponding position must be indicated next to each resource. Failure to price according to the table will lead to disqualification.

Quality assurance is listed as a criterion, but no further details are provided in the available text.

South African Tourism is a Schedule 3A public entity established under the Tourism Act. Its mandate is to develop and promote sustainable tourism for the benefit of South Africa, its residents and visitors. Tourism is a key strategic industry supporting government objectives to alleviate unemployment, poverty and inequality.

Closing date: 14 October 2026 at 12:00 (from tender record).

No briefing session or site visit is stated in the document.

No named contacts are provided in the document.

All communication with South African Tourism must be in writing.

Prospective bidders must monitor the South African Tourism tenders page for updates and amendments: https://www.southafrica.net/gl/en/corporate/page/tenders

Proposals must be submitted in one pack, subdivided into three clearly marked sections:

• PART A: Tender Conditions and Standard Bidding Documents — all issued documents and completed annexures, with every page initialled to confirm reading and understanding.
• PART B: Scope of Work.
• PART C: Evaluation process, bidder's proposal, and supporting information demonstrating experience, capacity, capability and suitability.

All annexures must be completed in full using the given numbering format. Attachments must be clearly marked and specific to the information required. Compliance or non-compliance must be indicated per paragraph. Additional or alternative products/services must be tendered separately with a complete schedule describing deviations and technical brochures.

Returnable forms (all must be completed, signed and submitted):

• SBD 1 (Company Information): bidder details, tax and B-BBEE status, and declaration of accuracy.
• SBD 4 (Declaration of Interest): discloses any state employment or connections to the procuring institution; false disclosure disqualifies.
• SBD 3.3 (Pricing): detailed cost breakdown for three years.
• Annexure H (Rate Card): must be populated and submitted.
• Annexure J (Bidder Declaration): commits to ethical conduct, transparency and confidentiality.
• Annexure K (General Conditions of Contract): acknowledges that a separate written contract and SLA will be signed.

Disqualification risks:

• Any required document or annexure omitted, unsigned or not certified.
• Proposals qualified by the bidder's own conditions.
• Failure to supply requested clarification or additional information within 24 hours.
• Failure to initial each page of the RFP.
• Late submission.

Proposals must be presented in one pack, subdivided into three sections: PART A (Tender Conditions and Standard Bidding Documents, all documents and completed annexures, initialled on each page), PART B (Scope of Work), and PART C (Evaluation process, bidder's proposal, supporting information demonstrating experience, capacity, capability and suitability). All annexures must be completed in full using the given numbering format. Compliance or non-compliance must be indicated per paragraph. Additional or alternative products/services must be separately tendered with a complete schedule describing deviations and technical brochures.

Evaluation is premised on Treasury Regulation 16A.3, the Preferential Procurement Policy Framework Act 2000 with Preferential Procurement Regulations 2022, and the B-BBEE Act 2003.

Stages:

• Compliance check: CSD registration, tax compliance, no appearance on Register of Tender Defaulters or List of Restricted Suppliers.
• Functionality: bidders meeting the minimum threshold for functionality are considered in more detail.
• Preference points: B-BBEE status level claimed via SBD 6.1 (not explicitly stated but implied by B-BBEE requirements).

Award considerations:

• Proven relevant experience and success, and ability to deliver the required services.
• Proposal may be awarded in part or in full at South African Tourism's sole discretion, on a non-exclusive basis.
• South African Tourism may request clarification, additional information or a demonstration; bidders must respond within 24 hours or risk disqualification.
• Bidders who meet the minimum functionality threshold may be shortlisted and asked for additional information.

South African Tourism requires an integrated marketing agency for the West Africa Hub.

The scope covers marketing activities to promote South Africa as a tourism destination in the West Africa region, supporting the development and promotion of sustainable tourism.

Services must be delivered over a 36-month contract period.

Bidders must provide a complete, cost-effective and functional solution covering all aspects necessary to deliver the requirements.

All services will be subject to ongoing evaluation for effectiveness and must be guaranteed for the full contract period.

Bidders must submit a draft Service Level Agreement (SLA) with their proposal; punitive service levels will apply.

Bidders must provide a complete, cost-effective and functional solution. The proposal must demonstrate experience, capacity, capability and suitability against the required scope. Bidders must confirm they will act honestly, employ effective resources and systems, comply with statutory requirements, make adequate disclosures, avoid fraudulent advertising, conduct business transparently, and not use or disclose information without consent.

Bidders must warrant they are highly skilled, professional, competent and experienced in the area of the tender. Proven relevant experience and success are important considerations. The proposal must include supporting information demonstrating experience, capacity, capability and suitability against the required scope of services.

All services rendered by the bidder, its personnel, agents or sub-contractors are subject to ongoing evaluation to determine effectiveness and are guaranteed for the full contract period. Bidders must notify South African Tourism in writing of any discrepancies, ambiguities, errors or inconsistencies in the bid documents. All information provided is confidential and must not be disclosed except for preparing the proposal.

Prices must be quoted inclusive of VAT and all other relevant taxes and duties, shown separately. The full price must be quoted in Nigerian Naira. Bidders must populate the Rate Card (Annexure H) and submit it. The pricing schedule consists only of capped costs, which are final and not exceeded during negotiation. A three-year cost summary must balance back to the detailed financial proposal, including the rate card and yearly increase percentage.

Pricing format:

• Prices must be quoted inclusive of VAT and all other relevant taxes and duties; taxes and duties should be shown separately.
• The full price must be quoted in Nigerian Naira.
• Bidders must populate the Rate Card (Annexure H) and submit it with the proposal.
• The pricing schedule must consist only of capped costs, which are final and shall not be exceeded during negotiation.
• The detailed pricing schedule must be summarised under Part B, paragraph 6.
• A three-year cost summary (inclusive of VAT/GST and other taxes) must balance back to the detailed financial proposal, including the rate card and yearly increase percentage.

Payment terms:

• No payment is due until a cost estimate and relevant third-party supporting documents are provided, and an official purchase order or written instruction is issued.
• Payments are settled within 30 days of receipt of a valid invoice, provided services were delivered to satisfaction.
• Invoices must be accompanied by a statement reconciling monies paid and outstanding, and all relevant supporting documentation.
• Invoices must be issued in the currency of the services.
• The bidder bears any foreign exchange losses due to currency fluctuations.

Bid security:

• No proposal surety is required, but South African Tourism reserves the right to review this at contractual stages.

CSD registration:

• Bidders must be registered on the Central Supplier Database (CSD). Registration can be done at https://secure.csd.gov.za/.
• Where consortia, joint ventures or sub-contractors are involved, each party must be registered.
• Bidders not registered by the end of the tender evaluation process will be disqualified.

Tax compliance:

• Bidders must be tax compliant and remain so for the entire contract term.
• Tax compliance is verified via the CSD and the tax compliance status PIN (SARS eFiling). Printed or copied Tax Clearance Certificates are accepted but verified on eFiling.
• Bidders must grant written confirmation that SARS may disclose their tax compliance status during the contract.
• Foreign bidders with no South African residence, branch, permanent establishment, source of income or tax liability are exempt from these tax requirements.

B-bbee:

• A B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) must be submitted to qualify for preference points.
• Fronting is condemned; if fronting indicators are found, the bidder must prove otherwise within 14 days or the bid/contract may be invalidated and the bidder restricted from public sector business for up to ten years.

Other:

• Bidders must not appear on the Register of Tender Defaulters or the List of Restricted Suppliers.
• Bidders must declare on the bid cover letter that they did not have access to any South African Tourism proprietary information that could unfairly advantage them.
• Successful bidders must complete an anti-bribery compliance questionnaire and undergo an anti-bribery due diligence check.

South African Tourism supports B-BBEE and condemns fronting. A B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) must be submitted to qualify for preference points. During evaluation, South African Tourism may investigate the accuracy of B-BBEE representations. If fronting indicators are found, the bidder must prove fronting does not exist within 14 days, or the bid/contract may be invalidated and the bidder restricted from public sector business for up to ten years.

Contract duration: 36 months, with a Service Level Agreement (SLA). The contract is subject to periodic performance evaluation. South African Tourism may curtail the scope or contract period without claim by the bidder. Termination is possible if the bidder breaches any component of the contract or SLA on two or more occasions. The RFP and tender response are incorporated into the final written agreement; the RFP prevails in case of conflict. The successful bidder assumes sole responsibility regardless of subcontracting. The contract is governed by the laws of the country where services are rendered. Intellectual property created during performance vests in South African Tourism unless otherwise agreed in writing. South African Tourism may terminate or suspend services if funds are unavailable, with payment for services delivered up to that date. Bidders must submit a draft SLA with their bid; punitive service levels will apply.

South African Tourism is not liable for costs incurred in preparing or delivering tenders. All submitted documents become the property of South African Tourism. Bidders must not engage in collusive tendering, anti-competitive conduct, or offer gifts or inducements. False or misleading information may lead to disqualification or termination. Bidders must declare they had no access to proprietary information. Successful bidders must complete an anti-bribery questionnaire and due diligence check. South African Tourism may conduct supplier due diligence, including site visits. Bidders must not contravene the Competition Act provisions on collusive bidding. The document prevails over any briefing session information unless expressly amended in writing.

Bidders must be registered on the Central Supplier Database (CSD). Tax compliance is verified via CSD and eFiling. Bidders must not appear on the Register of Tender Defaulters or List of Restricted Suppliers. Foreign bidders with no South African tax liability are exempt from SARS requirements. Bidders must grant written confirmation that SARS may disclose their tax compliance status. Bidders not registered on CSD must register by the end of the tender evaluation process or be disqualified.

Evaluation is premised on Treasury Regulation 16A.3, the Preferential Procurement Policy Framework Act 2000 with Preferential Procurement Regulations 2022, and the B-BBEE Act 2003. Bidders meeting the minimum functionality threshold are considered in more detail. Proven relevant experience and ability to deliver are important. Proposals may be awarded in part or in full at South African Tourism's discretion. Bidders must respond to clarification requests within 24 hours or risk disqualification.