Five-year support and maintenance of ESKOM data centres, server rooms and portable modular data centres (pmdc)

Occupational Health and Safety Act obligations

• The contractor or supplier is treated as an employer in its own right and carries the duties imposed by the Occupational Health and Safety Act 85 of 1993, as amended, together with any other statutory obligations.
• A Section 37(2) agreement must be concluded between the contractor or supplier and Eskom Holdings SOC Limited (or the named subsidiary), recording that the SHE specifications are the agreed arrangements and procedures for compliance with the Act.
• All work performed, and all machinery or plant used, must comply with the Act and with the SHE specifications issued for the specific project or service.
• The contractor must confirm in the agreement that it has received the SHE specifications for the project or service and will meet their requirements.
• The agreement can only be changed, waived or departed from in writing, signed by both parties, and only for the specific instance and purpose for which it was given.
• Each signatory warrants that they have the authority to bind the party they represent.

Pack validity

• Applies to service contracts from 1 March 2025 to 28 February 2026 and is subject to changes in tax legislation.
• Based on legislation and case law for the 2025/2026 tax year; use outside that period must first be referred to Eskom's Corporate Tax Department at Megawatt Park.

Group Tax

• Email: [email protected]
• Role: Eskom Group Tax Department, Megawatt Park — referral point for non-resident packs and for packs used outside the 2025/2026 tax year.

Pack selection

• Company, close corporation or trust: complete Evaluation Pack A.
• Individual: complete Evaluation Pack B.
• Fields marked with an asterisk on the contractor details form are compulsory.

Completion and return

• The contractor or its duly authorised representative must answer every question truthfully and sign the summary sheet and the applicable affidavits.
• Return the completed pack to the Eskom contract representative and copy Eskom Group Tax at [email protected].
• Non-residents: sign Appendix 9 only, submit the pack to the Eskom contract representative for referral to the Group Tax Department at Megawatt Park, and answer no further questions.

Consequence of non-submission

• Where a required affidavit or declaration is left unsigned, PAYE is withheld from payments due to the contractor.

Purpose: the pack classifies the contractor for employees' tax as an independent contractor, personal service provider, labour broker or dependent contractor.

Company / CC / trust (Pack A)

• Residence: must be a South African tax resident; a non-resident signs Appendix 9 and is referred to Group Tax, with no further questions answered.
• Three-employee exclusion: three or more employees throughout the year, excluding shareholders, members or beneficiaries, employed full time and engaged in the business, and not connected persons — Appendix 1.
• Connected persons: no connected person may render services personally to Eskom on the entity's behalf — Appendix 2.
• 80% income test: no more than 80% of income received, or likely to be received, directly or indirectly from one client or an associated institution — Appendix 4; if exceeded, Appendix 7 applies and PAYE is withheld.
• Place, control and supervision: duties must not be performed mainly (more than 50%) at Eskom premises while subject to Eskom's control or supervision — Appendix 3; if both apply, Appendix 7 applies and PAYE is withheld.
• Dominant impression test: eleven questions (6(i) to 6(xi)) covering payment against deliverables, control of tools, equipment and staff, exclusivity, sub-contracting rights, personal risk for quality and time, obligation to attend regardless of available work, financial dependence on Eskom, integration into Eskom's structure, Eskom-provided benefits, office and equipment.
• Outcome: a PSP answer to any of 6(i), 6(iii), 6(v), 6(vi) or 6(ix), or more than 50% PSP answers to 6(ii), 6(iv), 6(vii), 6(viii), 6(x) and 6(xi), requires Appendix 7; PAYE is withheld and coded 3601 on the IRP5. Where Appendix 7 was already signed under question 4 or 5, code 3616 applies; otherwise Appendix 8 is signed.

Individual (Pack B)

• Service or people test: an individual supplying a service signs Appendix 5; one supplying people proceeds to the people test.
• People test: people supplied and paid by the individual require a valid IRP30 exemption certificate for the period under review and Appendix 6; without the certificate PAYE is withheld until it is produced.
• Residence, three-employee exclusion, place and control, and dominant impression tests follow the same pattern as Pack A, with Appendices 1, 3, 7, 8 and 9 applying.

Tax withholding

• PAYE is withheld from payments where a required affidavit or declaration is not signed, where the contractor is classified as a personal service provider, or where a labour broker does not produce a valid IRP30 exemption certificate.
• Withheld amounts are coded 3601 on the IRP5, or 3616 where Appendix 7 was already signed under question 4 or 5.
• Eskom may recover from payments any taxes, interest and penalties it becomes liable to pay to SARS because the information supplied was inaccurate.

Applicability

• The pack applies only to contractors supplying Eskom Holdings SOC Ltd and its subsidiaries with services, or to individual contractors providing Eskom with labour.
• Eskom means Eskom Holdings SOC Ltd and its subsidiaries: Eskom Rotek Industries SOC Ltd, Eskom Enterprises SOC (Pty) Ltd, Escap SOC (Pty) Ltd, Eskom Finance Company SOC (Pty) Ltd, Eskom Foundation NPC and Eskom National Transmission Company SA.

Contractor details required

• Company/CC/trust: registration number, income tax registration number, representative's ID or passport, VAT number, physical and postal business address, bank details and account holder relationship.
• Individual: ID number, date of birth, income tax registration number, VAT number, physical and postal business address, bank details and account holder relationship.

Affidavits and declarations

• Appendix 1: confirms three or more full-time employees who are not connected persons.
• Appendix 2: confirms no connected person will personally render services to Eskom.
• Appendix 3: confirms services are not performed mainly at Eskom and are not controlled or supervised by Eskom.
• Appendix 4: confirms not more than 80% of income is received from one client.
• Appendix 5: confirms an individual provides a service rather than people.
• Appendix 6: declaration that the contractor is a labour broker.
• Appendix 7: declaration that the contractor is a dependent contractor or personal service provider.
• Appendix 8: declaration that the contractor is an independent supplier or contractor.
• Appendix 9: declaration that the contractor is a non-resident of South Africa.
• Appendix 10: definitions from the Income Tax Act 58 of 1962.

Ongoing obligations

• The contractor must notify Eskom of any change to the information supplied while under contract.
• The pack is based on the 2025/2026 tax year and is not automatically updated for legislative changes.

The tender is for a support and maintenance contract for data centers, server rooms, and portable modular data centres (PMDC) for a period of 5 years. The evaluation includes specific goals (SDL&I) worth up to 10/20 points, added to price points, with the highest total winning.

Returnable documents:

• Valid B-BBEE certificate (SANAS accredited) or sworn affidavit (original signature only; electronic signatures not accepted) or CIPS affidavit.
• Proof of ownership/shareholding (preferably CIPC documentation) with shareholding breakdown.
• Certified ID copies of shareholders.
• Proof of disability (where applicable).
• For mandatory subcontracting (if applicable): proof of sub-contract agreement, CSD report of subcontractor, subcontractor's B-BBEE certificate or sworn affidavit.
• B-BBEE improvement or retention plan (within 30 days of contract signing).
• SDL&I performance reports (biannual).
• Skills development proof (letter of competence/proof of attendance/service contract/certificate of compliance) for each candidate appointed.

Submission method: Not specified in the document.

Closing time: 08:00 (from tender record).

Evaluation is based on the 90/10 or 80/20 preference point system. Specific goals (SDL&I) carry a maximum of 10 points (90/10) or 20 points (80/20). Price carries 90 or 80 points. The contract is awarded to the tenderer scoring the highest total points, rounded to two decimal places.

B-BBEE status level points (90/10 system): Level 1: 10, Level 2: 9, Level 3: 6, Level 4: 5, Level 5: 4, Level 6: 3, Level 7: 2, Level 8: 1, Non-compliant: 0.

B-BBEE status level points (80/20 system): Level 1: 20, Level 2: 18, Level 3: 14, Level 4: 12, Level 5: 8, Level 6: 6, Level 7: 4, Level 8: 2, Non-compliant: 0.

Objective criteria (NIPP and mandatory subcontracting) are not scored but are conditions for contract award. Failure to meet them may lead to the second-ranked tenderer being recommended.

Tenderers who do not provide documentation for preference points will not be disqualified but will score 0 for specific goals and only score out of 90/80 for price.

Scope: Provision of support and maintenance for data centers, server rooms, and portable modular data centres (PMDC).

Contract duration: 5 years.

Specific goals (SDL&I) include:

• Local procurement content: separate imported and local components in the price schedule.
• Local-to-site spend: procure from suppliers in provinces/districts/municipalities where Eskom receives goods/services.
• Procurement from entities with at least 51% black ownership (if 30% mandatory subcontracting not feasible).
• Jobs: submit proposals for type and number of jobs created/retained in South Africa.
• Skills development: identify and develop unemployed graduates from universities, schools, and TVET campuses in SFIA skills profiles (e.g., agile, data engineering, DevOps, security, software engineering, infrastructure). One candidate per R2 million cumulative spend. Implementation within one month after threshold reached. Candidates from all provinces, representative of SA demographics. Tenderer bears full cost; Eskom makes no financial contribution.

Retention: Eskom will retain 2.5% of every invoice amount (excluding VAT) for failure to submit SDL&I performance reports biannually or failure to meet SDL&I obligations. Retained amounts released upon positive compliance results.

Mandatory subcontracting: Where feasible, 30% subcontracting for cumulative task orders/purchase orders above R30 million, to EMEs or QSEs that are at least 51% black owned (including youth, women, disabled, rural/township, military veterans, cooperatives). Subcontracting is a condition for award. A supplier may not subcontract more than 25% of contract value to an entity with a lower B-BBEE status unless it is an EME with capability.

CSD registration: Required (Central Supplier Database).

Tax clearance: Valid SARS TCS or tax pin required.

B-BBEE: Valid B-BBEE certificate or sworn affidavit required (original signature; electronic signatures not accepted).

• Revenue up to R10 million (EME): sworn affidavit acceptable.
• Revenue up to R50 million (QSE): must comply with QSE scorecard unless at least 51% black owned, then sworn affidavit acceptable.
• Revenue above R50 million: valid B-BBEE certificate required.

NIPP: If imported content is USD 5 million or more, the winning bidder must sign a NIPP obligation agreement with the dtic before signing the Eskom contract.

B-BBEE improvement plan: Must be submitted within 30 days of contract signing.

• Level 4 at award: must reach Level 3 by end of Year 1, then improve one level per year.
• Level 5-8 or non-compliant at award: must reach Level 4 by end of Year 1, then improve one level per year.

Sworn affidavit validity requirements: deponent name and ID number, designation, enterprise name and address, percentage of black ownership, total revenue and basis, financial year end, B-BBEE status level, empowering supplier status, same date for deponent and Commissioner of Oaths signatures, Commissioner must not be an employee or ex officio of the enterprise.

This is a service-level agreement between Eskom Holdings SOC Limited and the Service Provider for the provision of Data Centre and Server Room facilities maintenance and upkeeping services. The SLA defines the scope, service levels, support, maintenance, and repairs within the Service Provider's mandate. It is effective upon signature by both parties and must be read together with the main contract documents. The SLA will be reviewed as and when required to accommodate changes or improvements identified within Eskom business.

Closing time: 07:30am (as per tender record; the SLA document itself does not state a closing date or time).

The document does not specify evaluation criteria such as scoring splits, minimum qualifying scores, or preference point systems. The SLA defines service performance management and penalties for non-achievement of KPIs, but no bid evaluation methodology is provided.

Scope of services: support, maintenance, and repairs of Data Centre and Server Room facilities, including upkeeping services. The SLA is between Eskom Holdings SOC Limited and the Service Provider, effective upon signature by both parties. The SLA must be read together with the main contract documents. Applicable standards and references include: Eskom Information Security Policy (32-85), Server Room RACI document (240-103185854), Eskom Server Rooms and Data Centres Standard (32-894), and ITIL best practices (informative).

Key Performance Indicators (KPIs) with targets:

• System availability: 99.9% on a 24x7 basis (High weighting).
• Change management: priority incidents caused by changes <=2 (Medium).
• Unsuccessful changes (not within time, rollback required, not within scope) <=2 (Low).
• Number of unauthorized changes: 0 (Medium).
• Reporting: 95% of critical reports delivered on time with correct content (Low).
• Incident response times: Priority 1 within 30 minutes (High); Priority 2 every P1 and P2 ticket (High); Priority 3 95% within 1 hour (Medium); Priority 4 (Low).
• Resolution times: Priority 1 within 4 hours (High); Priority 2 within 6 hours (High); Priority 3 95% within 8 hours (Medium); Priority 4 95% within 16 hours (Low).
• Service requests: 90% responded to within next business day (Low); 90% fulfilled within 3 working days (Low).
• Problems: draft Root Cause Analysis report within 3 days (Low); final report within 10 days (Medium).
• Reliability: <=1 P1 incident in consecutive months (High); <=5 P2 incidents in consecutive months (Medium).
• Maintenance schedule compliance: 100% (Medium).
• Deliveries: at least 90% of deliveries within 2 weeks of Purchase Order (Medium).

Incident management: incidents logged manually or automatically to Eskom Group IT ITSM tool; measured 24x7. High priority incidents require progress feedback every 1 hour until resolved; standby resource after hours; Root Cause Analysis report within 10 business days from resolution. Hardware failing at threshold of 3 incidents per month related to same root cause replaced at no cost to Eskom.

Ad hoc project management: service requests or major changes involving multiple components managed as projects; Service Provider appoints a single point of contact; 100% of projects completed within agreed time frames; deviations not pre-agreed result in penalties at medium weighting.

Request fulfilment: request tickets indicate desired service or product; time measured during working day.

Problem management: problems analysed, workaround planned, change implemented; Root Cause Analysis report with recommended resolution within 10 days.

Change management: all changes affecting solution approved in writing by Eskom before implementation; 100% of change tickets implemented on agreed date/time; 5 working days written notice for service interruption during working day.

Reporting: monthly operational and SLA reports by 5th working day of month; weekly operational reports by Tuesday midday; reports available electronically via email or Eskom portal; data from audits not shared without Eskom written consent.

Service performance management: starts 3 months from service commencement; monthly measurement; Eskom may change service levels with 60 days notice; new KPIs proposed at least 60 days prior; changes not more than twice per calendar year.

Ad hoc project management: service requests or major changes involving multiple components are managed as ad hoc projects. Service Provider works with Eskom's nominated main point of contact, appoints a project manager as single point of contact, attends kick-off and progress meetings, plans and manages activities, and deploys within mutually agreed time frames. Eskom approves the Project Implementation Plan and provides support and data. Implementation measured against targets in signed project proposal; 100% of projects must be completed within agreed time frames, deviations not pre-agreed result in penalties at medium weighting. Request fulfilment: request tickets indicate desired service or product; time measured during working day. Problem management: problems analysed, workaround planned, change implemented; Root Cause Analysis report with recommended resolution within 10 days. Change management: all changes affecting solution approved in writing by Eskom before implementation; 100% of change tickets implemented on agreed date/time; 5 working days written notice for service interruption during working day.

Service Provider responsibilities include delivering services as per scope of work, resolving all facility-related tickets, logging and managing changes, resolving incidents within agreed service levels, providing monthly service/operational/maintenance/SLA reports, and requesting change approval before maintenance/repairs affecting Group Technology services. Eskom responsibilities include reporting faults, informing Service Provider of environment changes, timely approval of billing files, and providing the ITSM tool platform. Monthly Service Review meetings are held between Group Technology and Service Provider, scheduled by Eskom. Service Provider must monitor and measure performance against service levels as per KPI summary, provide trend analysis with six-month view, and identify service-level breaches in reports. If SLA reports are not provided before due date, performance for that month is presumed failed.

Penalties for SLA breaches: calculated according to KPI weighting; high weighting penalty 5% of service bill; medium weighting 3% of service bill; low weighting no penalty; if multiple KPIs failed, total penalty not more than 10% of service bill. Penalties recoverable as credit note against reporting month's billable schedule.

No specific compliance requirements (CSD, tax, B-BBEE, CIDB) are stated in the SLA document. The SLA references Eskom policies and standards that the Service Provider must comply with, including the Eskom Information Security Policy and Server Rooms and Data Centres Standard.

The SLA is a formal agreement between Eskom and the Service Provider, binding upon signature. It defines service levels, KPIs, and remedies for non-achievement. Eskom may change, add, or delete service levels during the contract term with 60 days written notice; the Service Provider has 60 days to implement and report on new levels. New KPIs may be proposed by Eskom with at least 60 days prior notice, not more than twice per calendar year. The SLA is a dynamic document reviewed periodically. Service performance management starts 3 months from service commencement. If no SLA reports are provided before the due date, performance for that month is presumed failed. Eskom has the right to access Service Provider's service management software where Eskom data is hosted. Data from audits not shared without Eskom's written consent. The agreement constitutes the sole agreement between parties; variations require written confirmation and signature by both parties. Each signatory warrants authority to sign.

The contract covers supply, maintenance and support of Data Center, Server Room and PMDC components for Eskom. Components include cooling, power management, environmental management, access control and monitoring systems. Maintenance routines per OEM requirements, with monthly, quarterly and six-monthly intervals. Also includes inspections, relocations, and supply/install of non-peripheral components on request. Sites are grouped into four clusters; bidders may tender for one or more clusters but can be appointed on only one.

End user / requestor: Wisani Makamu, Middle Manager – Data Center & Server Rooms Hosting Services (Acting). No email or telephone provided.

Submission method and address not stated in the document. Returnable forms not listed in the document. Bidders must provide safety files upon award and prior to visiting Eskom sites.

No evaluation criteria stated in the document. Bidders must be able to provide safety files upon award and prior to site visits.

Scope of work: supply, maintain and support all Data Center, Server Room and PMDC components, including:

• Execute maintenance routines per best practice and OEM requirements.
• Ensure optimum operation and system availability of all Eskom Data Center and Server Room components, including: Static UPS Units, Generators, Indoor AC units (CRACs/FCUs, Comfort Cooling), Chillers/Cooling towers & Circulation Pumps, Fresh air fans, Exhaust fans, Motorised Fire dampers, Transformers, MV Switchgear, LV Switchgear incl. ATSs, Electrical Distribution Boards, PDUs, Fire systems (detection and suppression – Gas and Sprinkler), Room Integrity testing, Hydrostatic testing – GAS cylinder, Infrared scanning, Bulk fuel storage system, BMS Service/Software Updates, Flood Sensor Testing, Lightning Protection, Raised/Access floor, Plumbing and General Facility, whitespace and plants.
• Monthly maintenance: Generators (and fuel system), UPS & batteries, HVAC (all types incl. chiller system), all other electrical distribution systems, housekeeping (vermin, whitespace, plant cleaning, pest and weed control), container shelter, external security lights (where applicable). Report anything out of the ordinary. Refill fuel as and when required.
• Quarterly maintenance: as per monthly service plus fire detection and suppression. Report anything out of the ordinary.
• Six-monthly maintenance: as per monthly and quarterly service plus fuel system, security fencing and transformers. Report anything out of the ordinary.
• Inspections and services related to relocations of server rooms and reporting services.
• Supply and install on request Data Center, Server Room and PMDC components (non-peripheral) to ensure effective and efficient operations, including external elements key to Data Centre operation. Repairs triggered by reports from inspections, service and maintenance by 3rd party, Eskom staff or any service provider tasked to operate in Data Center and Server Room areas.
• Onboard Server Rooms in a phased and staggered approach as existing service and maintenance contracts come to an end.
• Sites listed in Appendix A are grouped into clusters (A, B, C, D). Bidders may tender for one or more clusters, but no single service provider can be appointed on more than one cluster. If a bidder is successful on more than one cluster, they choose the cluster of their choice; the other cluster is offered to the next successful bidder.
• Service Level Agreement requirements: as per the Service Level Agreement document.

Server Rooms to be onboarded in a phased and staggered approach as existing contracts end. Sites grouped into clusters; bidders may tender for one or more clusters, but no single provider can be appointed on more than one cluster.

Maintenance routines must be executed in accordance with best practice and OEM requirements. Regular maintenance intervals: monthly, quarterly, and six-monthly as specified. Reporting of anything out of the ordinary is required.

Safety: vendor must provide safety files upon award and prior to visiting Eskom sites. No other compliance requirements stated.

Environmental management systems are part of the components to be maintained. No specific environmental requirements stated.

Eskom requires support and maintenance of its data centres, server rooms and portable modular data centres (PMDC) under a 5-year contract. The RFP is an open invitation to tender issued free of charge, and the tender is for the whole of the contract.

Annexures issued with the RFP

• A: Authorisation Form; B: Acknowledgement Form; C: Tenderer's Particulars; D: Integrity Declaration Form (with the Eskom Supplier Integrity Pact); E: CPA for local goods/services; F: CPA(IG) for foreign goods/services; G: Pricing Schedule; H: SBD 1; I: SBD 6.1; J: SBD 4; K: Tax Evaluation Questionnaire; L: E-tendering Help Manual acknowledgement; M: E-tendering Help Manual for suppliers; N: Scope of Work; O: Eskom Conditions of Tender; P: SDL&I Template; Q: SHE requirements (Annexure B); R: NEC Term Services Contract (TSC3); S: 37-2 Agreement; T: Service Level Agreement; U: Category 2 quality requirements list; V: CQP template for Section C; W: Category 2 Form A for Section E1; X: Technical Evaluation Criteria; Y: Schedule Q.

Precedence and access

• The Tender Data takes precedence over the Eskom Standard Conditions of Tender where the two conflict.
• The Eskom Standard Conditions of Tender can be downloaded from www.eskom.co.za.

Closing

• Closing date and time: 27 November 2026 at 10h00 (SAST).
• Late submissions are not accepted.

Clarification meeting (non-compulsory)

• Date and time: 05 November 2026 at 13h00 (SAST).
• Venue: Microsoft Teams.
• Join link: https://teams.microsoft.com/meet/3845893786421376?p=2jousI12BLUI6TXy2h
• Bidders intending to attend must confirm with the Eskom Representative, giving the name, position and contact details of each proposed attendee.

Clarification queries

• Written queries must reach Eskom before the query cut-off, which is 5 working days before the tender submission deadline.
• All queries must be directed to the Eskom Representative only; no other Eskom official may be approached.

Tender validity

• 12 months from the closing date and time.

Eskom Representative (all queries and clarifications)

• Name: Mbulelo Mncengani
• Telephone: 011 800 2877
• Email: [email protected]

Procurement Manager

• Name: Nothukela Sereo

Fraud and corruption reporting

• Telephone: 0800 11 2722
• Email: [email protected]

Submission

• Method: electronic upload via Eskom e-tendering
• Portal: https://etendering.eskom.co.za/
• Tender link: https://etendering.eskom.co.za/tender/1/94721

Submission channel

• Electronic submission only, through the Eskom e-tendering portal: https://etendering.eskom.co.za/ (tender link https://etendering.eskom.co.za/tender/1/94721).
• Upload documents into the Technical, Commercial, Financial and Other folders.
• All documents in PDF; the price list must be submitted in PDF plus a copy in Excel.
• Upload limits: 500 MB per document, 4 GB per submission.
• The submission status must show as complete. Where a tender is resubmitted, only the latest version is accepted and all earlier versions are void.
• Late tenders are not accepted; ensuring upload before the closing time is the bidder's responsibility.
• No public tender opening; tenders are downloaded electronically and prices are not read out.
• Alternative tenders are not allowed.

Returnables that must be completed, signed and submitted by the closing time (failure disqualifies)

• Annexure A: Authorisation Form — identifies the person authorised to sign and bind the bidder, supported by a certified copy of the enabling board, members', trustees' or partnership resolution or a power of attorney.
• Annexure B: Acknowledgement Form — confirms receipt of the RFP pack and addenda and records the cataloguing position.
• Annexure C: Tenderer's Particulars — company, JV, VAT, CIDB and contact details, plus subcontractor details where used.
• Annexure D: Integrity Pact Declaration — acceptance of Eskom's Supplier Integrity Pact.
• Annexure E: CPA for local goods/services; Annexure F: CPA(IG) for imported goods/services.
• Annexure G: Pricing Schedule.
• Annexure H: SBD 1 (Invitation to Bid) — the signed offer cover page, required from all bidders including foreign suppliers.
• Annexure J: SBD 4 (Bidder's Disclosure) — discloses whether any director, member or shareholder is employed by the state or connected to anyone at Eskom.
• Annexure L: E-tendering Help Manual acknowledgement.
• Tax clearance certificate (certified copy) where the bidder is not registered on CSD and has not supplied a SARS e-filing PIN; foreign suppliers with no South African footprint complete SBD 1 only and need no tax compliance proof.
• Annexure K: Tax Evaluation Questionnaire, where the contract is a personal services contract.
• Employment Equity compliance proof, including proof of submission of the EE report to the Department of Labour (South African designated employers).
• Annexure R: NEC Term Services Contract (TSC3), completed in full.
• CSD registration proof (CSD number or CSD report).
• Annexure P: SDL&I Template for Bidders.
• Quality returnables: Category 2 quality requirements list, CQP template for Section C, and Category 2 Form A for Section E1.
• SHE returnables: OHS plan/manual or OHS system documentation, project or task specific risk assessment, letter of good standing, SHE policy, Annexure B, 16(2) appointment and the 37-2 Agreement.
• Audited financial statements for the previous 18 months, or for the last year where 18 months are unavailable.
• Functionality/technical evidence as specified, plus Schedule Q.
• JV bidders: letter of intent or valid JV agreement showing each partner's rights, obligations and profit-sharing ratios; written confirmation that the JV operates as a single incorporated business entity for the contract; and confirmation of a single designated JV bank account independent of the individual partners.

Returnables that do not disqualify if late or incomplete

• Non-disqualifiable returnables may be requested in writing after closing and must be submitted within 5 working days of that request; failure to do so disqualifies. The 5 working day rule does not apply to CIDB proof of grading.
• SBD 6.1 (Preference Points Claim, Annexure I) and proof of Specific Goals claims are required at closing but will not be requested afterwards; a bidder that omits them or submits them incomplete is not disqualified but scores zero.

Disqualification risks

• Any disqualifiable returnable not completed, signed or submitted by the closing time.
• Failure to upload the tender documents on the e-tendering system, which renders the tender non-responsive.

Evaluation stages

1. Eligibility and basic compliance — the bidder must meet the eligibility criteria, submit a complete tender with commercial, financial and technical information, and lodge the mandatory commercial returnables by the stated deadlines.
2. Functionality (desktop evaluation) — threshold 75%. A bidder scoring below 75% is not evaluated further.
3. Price — scored out of 90 points.
4. Specific Goals — scored out of 10 points under the PPPFA.
5. Ranking — the 90/10 preference point system applies; price and Specific Goals scores are added and bidders are ranked from highest to lowest.

Preference point system

• 90/10 applies to tenders with a rand value above R50 million.

Functionality gatekeepers (pass/fail)

• Proof of valid, current registration or accreditation with the relevant regulatory body or association (ECSA).
• Letter confirming the bidder's operational presence in the cluster it is tendering for.

Price evaluation basis

• Prices are evaluated exclusive of VAT, corrected for arithmetical errors, excluding contingencies in any bill of quantities or activity schedule, adjusted for acceptable variations and deviations, and compared taking account of pricing information, adjustments, assumptions and risk parameters.
• Unconditional discounts count for evaluation; conditional discounts do not, but are applied when payment is made.

Other

• Objective criteria: not applicable.
• Reverse e-auction: not applicable.
• Contractual requirements (CSD registration, SHEQ, SDL&I, financial viability) are not evaluation criteria; they are assessed after evaluation and ranking and must be proven before contract award. Failure to meet them by the deadline may make the bidder non-responsive and ineligible for award.
• Failure to submit Specific Goals evidence does not disqualify the bidder but scores zero for that goal.

Scope

• Support and maintenance of Eskom's data centres, server rooms and portable modular data centres (PMDC) over a 5-year contract.
• Detailed scope set out in Annexure N (Scope of Work).
• Service levels governed by the Service Level Agreement (Annexure T).
• Technical evaluation criteria in Annexure X; Schedule Q must be completed.
• Contract form: NEC Term Services Contract (TSC3) (Annexure R); contract conditions are the Eskom Master Services Agreement.

Quality

• Category 2 quality requirements apply: the quality requirements list, the CQP template for Section C, and Category 2 Form A for Section E1.

Cataloguing

• The successful bidder may be required to supply cataloguing information per item after award and to label all materials delivered to Eskom in line with Eskom's labelling specification. The Pricing Schedule must include a line item for cataloguing, which Eskom pays for.

Local presence

• Bidders must demonstrate operational presence in the cluster they are tendering for, confirmed by letter.

Pricing

• Pricing Schedule: Annexure G, completed and submitted with the tender.
• Submit the price list in PDF plus a copy in Excel.
• Prices are evaluated exclusive of VAT, corrected for arithmetical errors, excluding contingencies in any bill of quantities or activity schedule, and adjusted for acceptable variations and deviations.
• Unconditional discounts are taken into account for evaluation; conditional discounts are not, but are applied when payment is made.
• Price is scored out of 90 points.
• Where cataloguing is required, the Pricing Schedule must include a line item for cataloguing, which Eskom pays for.
• Ranking uses the 90/10 preference point system, applicable to tenders above R50 million; price and Specific Goals scores are added and bidders ranked highest to lowest.

Pricing

• Pricing Schedule: Annexure G.
• Submit the price list in PDF plus an additional copy in Excel.
• Prices are evaluated exclusive of VAT and corrected for arithmetical errors; contingencies in any bill of quantities or activity schedule are excluded.
• Unconditional discounts count for evaluation; conditional discounts are applied at payment only.
• Price carries 90 of the 100 preference points.
• Where cataloguing is required, the Pricing Schedule must include a line item for cataloguing, which Eskom pays for.

Payment terms

• Contracts below R50 000 000 including VAT: payment within 30 days of receipt of undisputed invoices.
• Contracts above R50 000 000 including VAT: payment within 60 days of receipt of undisputed invoices.

Security for performance

• Where a performance bond or demand guarantee is required, the bidder must nominate at least two financial institutions it is likely to approach, selected from Eskom's list of approved financial institutions.

Financial capacity

• Audited financial statements for the previous 18 months, or for the last year where 18 months are unavailable.
• JV or SPV bidders must submit audited financial statements for each participant.
• Start-up enterprises formed within the last 12 months need not submit audited statements, but must provide first-year statements once available if awarded.

Other

• Eskom reserves the right to negotiate with preferred bidders where tendered prices are not market related.

Mandatory

• CSD registration: proof of valid, current CSD registration (CSD number or CSD report) is a mandatory contractual requirement.
• Tax: a certified copy of a tax clearance certificate is required from foreign bidders with a South African footprint that are not on CSD and have no SARS PIN, and from local bidders that have not provided a SARS e-filing PIN or CSD profile. Foreign suppliers with no South African footprint complete SBD 1 only and need no tax compliance proof.
• B-BBEE: a B-BBEE status level certificate issued by an authorised body, a sworn affidavit under the B-BBEE Codes of Good Practice, or another prescribed requirement, is needed to claim preference points.
• Employment Equity: designated employers must provide proof of compliance with the Employment Equity Act, including proof of submission of the EE report to the Department of Labour (South African bidders).
• SHEQ: OHS plan/manual or OHS system documentation, project or task specific risk assessment, letter of good standing, SHE policy, Annexure B, 16(2) appointment and the 37-2 Agreement.
• SDL&I: Supplier Development, Localisation and Industrialisation template for bidders.
• Financial viability: audited financial statements as set out in the financial requirements.

Eligibility exclusions

• Bidders with the nationality of a country on an international sanctions list, including proposed subcontractors or suppliers.
• Bidders submitting more than one tender, whether individually or as a JV or consortium partner.
• JV or consortium bids where the agreement does not state that the parties are jointly and severally liable for contract execution.
• Bidders with a conflict of interest, including a common controlling partner or majority shareholder, or a relationship giving access to another bidder's information or influence over the employer's decisions.
• Tenders signed by persons not authorised to bind the bidder.
• Bidders restricted by National Treasury, on the Tender Defaulters list, or restricted by Eskom, including their directors.
• Bidders that subcontract 100% of the scope of work.

Other

• CIDB requirements are not applicable.
• Contract Skills Development Goals and Contract Participation Goals are not applicable.
• Main contractors are discouraged from subcontracting to their own subsidiaries; any such subcontract must be declared in the tender.
• A list of potential subcontractors can be drawn from www.csd.gov.za.

SHE returnables required with the tender

• OHS plan, manual or OHS system documentation.
• Project or task specific risk assessment.
• Letter of good standing.
• SHE policy.
• Annexure B (SHE requirements).
• 16(2) appointment.
• 37-2 Agreement (legal requirements, Annexure S).

Status

• SHEQ requirements form part of the additional contractual requirements and are assessed after evaluation and ranking; proof must be submitted before contract award.

Contract

• Conditions of contract: Eskom Master Services Agreement, with the NEC Term Services Contract (TSC3) as the contract form.
• Contract period: 5 years.
• Tender validity: 12 months from the closing date and time.
• The tender is for the whole of the contract; Eskom may accept or reject any tender.
• Alternative tenders are not allowed.

Payment

• Below R50 000 000 including VAT: payment within 30 days of receipt of undisputed invoices.
• Above R50 000 000 including VAT: payment within 60 days of receipt of undisputed invoices.

Security

• Where a performance bond or demand guarantee is required, the bidder must nominate at least two Eskom-approved financial institutions it may approach.

Other

• Eskom may negotiate with preferred bidders where tendered prices are not market related.
• Subcontracting to a bidder's own subsidiary is discouraged and must be declared in the tender.
• The successful bidder may be required to provide cataloguing information after award and to label materials to Eskom's specification; Eskom pays for cataloguing.
• CIDB requirements, Contract Skills Development Goals and Contract Participation Goals do not apply.

Functionality gatekeepers (pass/fail)

• Proof of valid, current registration or accreditation with the relevant regulatory body or association (ECSA).
• Letter confirming the bidder's operational presence in the cluster it is tendering for.

Functionality scoring

• Desktop evaluation with a maximum of 75%.
• Minimum qualifying threshold: 75%. A bidder below the threshold is not evaluated further.

Price and preference points

• Price scored out of 90 points.
• Specific Goals scored out of 10 points under the PPPFA.
• 90/10 preference point system applies to tenders with a rand value above R50 million.
• Price and Specific Goals scores are added and bidders ranked highest to lowest.
• Failure to submit Specific Goals evidence does not disqualify but scores zero for that goal.

Price evaluation adjustments

• Prices evaluated exclusive of VAT, corrected for arithmetical errors, excluding contingencies in any bill of quantities or activity schedule, and adjusted for acceptable variations and deviations.
• Unconditional discounts are taken into account; conditional discounts are not, but are applied at payment.

Not applicable

• Objective criteria.
• Reverse e-auction.
• Contractual requirements are not evaluation criteria; they are assessed after evaluation and ranking and must be proven before contract award.

This Schedule Q is a supplementary terms document for the RFP. It requires suppliers to respond to items covering agreement, data ownership, availability, storage, retention, security, data location, termination, service offering, disaster recovery, service levels, insurance, indemnification, risk assessment, supporting documentation, data protection, policies, reactive security, compliance, and e-discovery. Responses will be drafted into legally binding commitments.

Returnable documents: complete and sign all mandatory forms, including SBD 4 (Declaration of Interest), SBD 6.1 (Preference Points Claim), SBD 8 (Declaration of Bidder's Past Supply Chain Management Practices), SBD 9 (Certificate of Independent Bid Determination), and an Authority to Sign. Submit the completed Schedule Q with responses to all items, plus supporting documentation as listed (SOC attestations, DRP test results, architecture diagrams, security policies, etc.).

Bidders must be registered on the CSD and hold a valid tax clearance. Mandatory entry criteria: SOC 1 Type II and SOC 2 Type II attestation reports; if reports are older than six months, a bridge letter is required. Bidders must provide evidence of financial viability; Eskom may terminate if business rescue or liquidation occurs. Specific evaluation split and B-BBEE points are not stated in the extracted text.

The tender is for the provision of data centers, server rooms, and portable modular data centres (PMDC) support and maintenance for a 5-year period. The Schedule Q requires detailed responses on service offering, technology stack, availability, disaster recovery, and security. Eskom requires that all data be stored in a physically and logically secure environment, with backups and audit rights. Data must be stored in South Africa; offshoring is not permitted except as a mere conduit. The supplier must provide detailed service levels covering uptime, planned downtime, response times, and remedies including service credits.

Supplier must effect insurance at its own cost, including a cyber liability policy covering unauthorized access, data theft, hacker attacks, denial of service, and malicious code, as well as technology errors and omissions liability insurance and a commercial blanket bond. Eskom must be listed as an additional insured party. Supplier must provide quarterly financial condition reports; Eskom may terminate if financial wherewithal is insufficient.

Bidders must be registered on the CSD and hold a valid tax clearance. Mandatory security certifications: SOC 1 Type II and SOC 2 Type II attestation reports (bridge letter if older than six months). Supplier must adhere to Eskom's data security requirements, including ISO 27001/2 or SOC/ISAE reports, annual penetration tests, and SAST/DAST results. Supplier must comply with Eskom's data retention and destruction policies, and provide a signed declaration of data destruction at contract end.

Eskom's eTendering system is a web-based platform that replaces the physical delivery of tender documents to Eskom tender offices. Suppliers upload their bids electronically rather than submitting them by hand. Registration is required before access is granted, and each login is confirmed with a one-time PIN sent to the supplier's cell phone and email address. The system also handles closed tenders — opportunities that are not published on the Tender Bulletin and are sent by email link to selected suppliers who meet the buyer's criteria.

Enquiries

• System or tender difficulties: contact the buyer responsible for the published tender.

Submission channel

• Bids are submitted electronically through Eskom's eTendering portal (https://eTendering.eskom.co.za); physical delivery to Eskom tender offices is no longer used.
• Tenders are advertised on the Tender Bulletin (https://tenderbulletin.eskom.co.za), which links through to the eTendering portal.
• A CSD number is required before the portal can be accessed.

Registration and access

• Suppliers register once, verify the email address sent to them, then log in with that email address and password.
• Every login is authenticated with a one-time PIN sent to the registered cell phone number and email address.
• Registered details (name, organisation, CSD number, cell phone number) can be changed under Edit Registration.

Uploading a bid

• Select the relevant tender reference number, then click Create New Submission.
• Each file must be given a name and assigned to the correct category (for example technical, commercial or finance).
• Confirm that every required document is uploaded before finalising.
• Individual file size limit: 50 MB. Combined size of all uploaded files: 900 MB.
• Click Finalise Submission, then Finalise and Close Submission; choose No, continue adding files if more documents must be added.
• The portal shows a timestamp of the submission date and time once the submission is finalised.
• A confirmation email listing the submitted documents is sent to the submitter; it must be kept, as it carries the submission ID needed for later enquiries.

System notes

• Microsoft Edge is recommended; the portal works with most web browsers.
• Difficulties with the Tender Bulletin, eTendering or OpenText systems must be raised with the buyer responsible for the published tender.
• Closed tenders, which are not published on the Tender Bulletin, are sent by email link to selected suppliers for private bidding.

CSD registration

• A valid CSD number is mandatory to gain access to the eTendering portal and to submit a bid.
• Registration details, including the CSD number, must be kept current on the portal.
• Email address verification and one-time PIN authentication are required for every login.

The tender covers the provision of data centers, server rooms and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years.

Returnable documents: proof of valid and legible registration with ECSA (Engineering Council of South Africa); a letter confirming the supplier's operational presence within the cluster for which they are submitting a tender; signed reference letters from clients on company letterhead; copy of SLA/KPI and client contact details; OEM partnership proof; spares/logistics plan with supplier SLAs and evidence of recent fulfilments; staff matrix with named resources, roles, certifications (with expiry), and CVs; completed National Treasury standard forms (SBD series) including declarations of interest, preference points, and independent bid determination.

Technical evaluation criteria (weighted, total 1.0):

• Business requirements (0.3): Experience in server rooms maintenance for other clients. Scoring: 5 or more server rooms/PMDC maintained = 0.3; 4 = 0.2; 3 = 0.15; 2 = 0.1; 1 = 0.05.
• Service Delivery Model and Methodology (0.2): Clear methodology for preventive maintenance (frequency, types of checks), preventative maintenance playbook (task lists, safety methods, reporting samples), and methodology of how work will be executed including tools/equipment. Scoring: all three submitted = 0.2; two = 0.13; one = 0.06; none = 0.
• OEM partnerships (0.2): Current and valid OEM partnership proof, describing type of relationship and escalation channels. Scoring: 5 or more partnerships = 0.2; 3-4 = 0.1; 1-2 = 0.05.
• Spares/logistics (0.15): Capability to source and deliver parts to Eskom within 2 weeks of order confirmation. Evidence required: spares/logistics plan with supplier SLAs and evidence of recent fulfilments. Scoring: evidence provided = 0.15; cannot deliver within two weeks or no evidence = 0.
• Certified technical team (0.15): Staff matrix with named resources, roles, certifications (with expiry), and CVs. Scoring: 10 or more certifications = 0.15; 7-9 = 0.1; 5-8 = 0.07; 2-4 = 0.05; 1 = 0.01.

Gatekeepers (mandatory):

• Proof of valid and legible registration with ECSA.
• Letter confirming supplier's operational presence within the cluster for which they are submitting a tender.

Scope: Provision of data centers, server rooms and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years.

Key requirements:

• Experience in server rooms maintenance for other clients, with signed reference letters from clients on company letterhead stating number of server rooms maintained, site counts, date of service, and description of scope of work delivered, plus copy of SLA/KPI and client contact details.
• Service delivery model and methodology: clear methodology for preventive maintenance (frequency and types of checks), preventative maintenance playbook (task lists, safety methods, reporting samples), and methodology of how work will be executed including tools/equipment.
• OEM partnerships: current and valid proof of partnerships with server rooms/PMDC component OEMs, describing type of relationship and escalation channels.
• Spares/logistics: capability to source and deliver parts to Eskom within 2 weeks of order confirmation, with spares/logistics plan, supplier SLAs, and evidence of recent fulfilments.
• Certified technical team: staff matrix with named resources, roles, certifications (with expiry), and CVs, covering HVAC, generators, and electrical.
• Local presence in the cluster for which the tenderer is submitting.
• Knowledge of Eskom PMDC environment, site-specific safety requirements, technical competence to conduct repairs, access to PMDC parts and components, ability to respond within next business day to all server rooms, and high-level customer support with techs and engineers available at all times.

Proof of registration or accreditation with the respective Regulatory Body or Association (specifically ECSA registration).

National Treasury standard forms (SBD series) must be completed as part of the returnables.

Returnable documents: Annexure B (Eskom requirement 32-726) must be completed and submitted with the tender. The 37-2 Agreement must be signed by the service provider and Eskom project manager at tender award.

Bidders must hold a valid Letter of Good Standing under the COID Act (or equivalent for international bidders). They must comply with Annexure B (Eskom requirement 32-726). They must provide a SHE policy and OHS documentation. They must make a Section 16(2) appointment and agree to the Section 37(2) agreement.

The scope of work is the provision of data centers, server rooms and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years. The tender is for professional services contracts with low risk SHE requirements.

Bidders must provide a Letter of Good Standing under the COID Act (or equivalent for international bidders). They must provide a SHE policy and OHS documentation. They must make a Section 16(2) appointment and agree to the Section 37(2) agreement.

Annexure B (Acknowledgement Form for Eskom OHS legal and other requirements) must be completed and signed by an authorised person (CEO, Director, or Managing Director) and witnessed by two witnesses. This form is part of the bid submission.

Bidders must comply with the following OHS documents when working at or rendering services to Eskom:

• Eskom Contractor Health and Safety requirements standard 32-136
• OHS specification/requirements provided
• Occupational Health and Safety Act 85 of 1993
• Compensation for Occupational Diseases and Illnesses Act 130 of 1993

After contract award, the supplier must align its processes to Eskom's OHS requirements (policies, procedures, standards).

Penalties will be enforced on the main supplier for non-conformance to Eskom or statutory OHS requirements.

All employees (contractors/suppliers) must undergo the relevant Eskom induction and the company's induction.

The main contractor/supplier must:

• Demonstrate the process and selection criteria for appointing contractors and suppliers.
• Notify Eskom prior to appointing contractors or suppliers for commencement of work.
• Ensure contractors/suppliers have adequate resources and competencies.
• Manage contractors/suppliers to ensure compliance with legal and Eskom requirements.
• Monitor contractors/suppliers through audits and assessments for OHS compliance.
• Provide grounds for termination of work done by contractors/suppliers.
• Deal with non-conformances from contractors/suppliers directly through performance and penalty processes.

Eskom may request testimonials/references and contact details of clients for similar work.

The tender is for the purchasing of data centre and server room support and maintenance services for a period of five years. The bidder must complete and sign Form A (Annexure W) to acknowledge and accept Eskom Supplier Quality Requirements as per specification 240-105658000 and ISO 9001 standard.

Returnable documents:

• Completed and signed Form A (Annexure W) acknowledging and accepting Eskom Supplier Quality Requirements per specification 240-105658000 and ISO 9001 standard.
• The form must be submitted with the bid; failure to complete and sign it may disqualify the bid.

Bidders must complete and sign the quality requirements form to confirm acceptance of Eskom Supplier Quality Requirements (specification 240-105658000) and ISO 9001.

The bidder will be categorised under Category 2 as per clause 3.5.3 of the specification, which applies to the provision of data centre and server room support and maintenance.

No scoring split or minimum qualifying score is stated.

Scope: Provision of support and maintenance for data centres, server rooms, and portable modular data centres (PMDC) for a period of five years.

The tenderer must acknowledge and accept Eskom Supplier Quality Requirements as per specification 240-105658000 and ISO 9001 standard.

Category 2 applies (as per clause 3.5.3 of the specification) – the specific requirements of this category are not detailed in the available text.

Quality management: The bidder must accept and comply with Eskom Supplier Quality Requirements (specification 240-105658000) and ISO 9001 standard.

The bidder must complete and sign the quality requirements form (Form A / Annexure W) to confirm acceptance.

No B-BBEE, CSD, tax, or CIDB requirements are stated in the available text.

The tender is for the provision of data centers, server rooms, and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years. No further description is provided in the available document.

Returnable documents:

• E-Tendering Training Acknowledgement Form (Annexure M): the bidder must complete the form in full, confirming that the bidder has undergone self-training on the e-Tendering solution (via the Noddy Guide, video, or clarification meeting) and is able to operate the system. The form must be signed and dated by an authorised representative. It is a mandatory returnable document and must be submitted to Eskom within the prescribed period. Failure to fully complete and submit the form will render the tenderer non-responsive and disqualified from the procurement process.

Submission of the fully completed E-Tendering Training Acknowledgement Form is mandatory. Failure to submit it within the prescribed period will render the tenderer non-responsive and disqualified from the procurement process. No other evaluation criteria are stated in the available document.

The tender is for the provision of data centers, server rooms, and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years. No further technical specifications are provided in the available document.

The bidder must complete and submit the E-Tendering Training Acknowledgement Form (Annexure M) as a mandatory compliance requirement. No other compliance requirements are stated in the available document.

The document is a pricing schedule (Annexure G) for a five-year support and maintenance contract for data centers, server rooms and portable modular data centres (PMDCs) at multiple Eskom sites. The schedule requires bidders to price monthly, quarterly, six-monthly and ad hoc maintenance services, plus server relocations, for each site over five years.

Returnable documents: none stated beyond the pricing schedule. The pricing schedule (Annexure G) must be completed with all green-highlighted cells filled in. Quoted prices must be in ZAR, excluding VAT and escalations. The currency must be selected from the drop-down list, and the applicable currency, rate of exchange (ROE) and ROE published date must be captured on the 'Currency sheet'. Exchange rate variations may not be claimed for the local mark-up. Contract price adjustment details must be provided in the specified column (Column AI).

No evaluation criteria are stated in the available document. Bidders must complete the pricing schedule as the primary submission requirement.

The pricing schedule covers maintenance and support for data centers, server rooms and portable modular data centres (PMDCs) at multiple Eskom sites. For each site, the following service categories are priced:

• Monthly maintenance: generators (and fuel system), UPS and batteries, HVAC (all types including chiller systems), all other electrical distribution systems, housekeeping (vermin, whitespace and plant cleaning, pest and weed control), container shelter, and external security lights where applicable. Includes reporting anything out of the ordinary and refuelling fuel as and when required.
• Quarterly maintenance: fire detection and suppression, etc.
• Six-monthly maintenance: fuel system, security fencing and transformers.
• Ad hoc repairs and installations: call-out fee and assessment fee.
• Server relocations.
• Additional required services (to be specified by the bidder).

Sites listed include: Acacia, Ankerlig, Polokwane, Belville 1, Belville 2, Blackenbergvlei, Bloemfontein, Camden Power Station, Drakensberg Comms, Drakensberg Equipment, Durbanville, Duvha Power Station, Duvha ST, EAL, East London, and others.

Prices must be quoted in ZAR, excluding VAT and escalations. The pricing schedule requires unit prices in the nominated currency and in ZAR, with totals per year for each of the five contract years. The contract price adjustment must be detailed in the specified column. Exchange rate variations may not be claimed for the local mark-up.

The Contract Quality Plan (CQP) template is used to help the supplier identify and plan for meeting the client's and contract's expectations and requirements for quality management.

Returnable documents:

• Contract Quality Plan (CQP) template: must be completed and submitted as part of the bid.
• The CQP must be approved by the owner of the organisation.
• The tenderer must indicate which scope of work categories apply (design, manufacturing, supply and delivery, construction/installation/maintenance, commissioning, professional services, other).
• The tenderer must list possible suppliers and sub-suppliers, and describe criteria for selection.
• The tenderer must confirm monitoring activities for suppliers and contractors.
• The document does not specify any mandatory registrations, certifications, or financial thresholds.

Evaluation will consider the completeness and quality of the Contract Quality Plan (CQP) submitted. The CQP must demonstrate how the supplier will meet the client's quality expectations and requirements. The tenderer must show how quality management processes will be applied, including quality assurance, quality control, and risk management. The CQP must be approved by the owner of the organisation. The tenderer must indicate which scope of work categories apply and list suppliers/sub-suppliers with selection criteria. No specific scoring split or minimum qualifying score is stated.

The tenderer must complete a Contract Quality Plan (CQP) template. The CQP must cover:

• Scope of work as described in the contract (NEC or FIDIC).
• Communication channels between the supplier and Eskom.
• Organogram showing roles, responsibilities, and qualifications.
• Index of interfacing documents (processes, standards, codes, specifications).
• List of suppliers and sub-suppliers.
• Monitoring of suppliers and contractors.
• Interface of sub-suppliers with the supplier's QMS.
• Index of items to be manufactured, refurbished, or newly purchased.
• Related items/activities needing QCP/ITP (offsite and onsite).
• Special controls governed by codes of manufacturing/fabrication standards.
• Index of documented information to be submitted to Eskom.
• How records will be controlled and retained.
• Concession and non-conformance management.
• Databook management process.
• Management of working tools and equipment.
• Dealing with customer property.
• Product preservation.
• Identification and traceability.
• Commissioning and post-delivery activities.

No specific compliance requirements are stated in the document.

Closing date: 27 November 2026 at 08:00 (SAST).

• Closing time is determined by the Telkom time signal and strictly adhered to.
• Site visit / clarification meeting: if stipulated as compulsory in the Tender Data, attendance is mandatory; failure to attend results in disqualification. Details are stated in the Tender Data.

Enquiries and clarifications must be directed in writing to the Eskom Representative identified in the enquiry document. No other Eskom official may be approached.

• Eskom will publish all clarification requests and responses on the platforms where the tender was advertised.
• Submission address: as stated in the Tender Data (not provided in this document).

Submission method: paper only. Submit the complete original tender and one complete hard copy, each as a separate sealed package marked "ORIGINAL" and "COPY". If an electronic copy is requested, package it separately and mark it "ELECTRONIC COPY". Seal all packages together in an outer package marked "Confidential".

• The outer package must state the Eskom submission address, the Invitation to Tender number, the tenderer's name, physical address, email address and the contact telephone number of the authorised signatory.
• Tenders must be in English, completed in ink (not pencil), and signed by a person duly authorised to bind the tenderer.
• The Acknowledgement Form must be completed and submitted with the tender, stating whether the tender is for the whole or part of the works/services/supply.
• Mandatory tender returnables must be submitted by the closing date and time; documents required for contract award must be submitted before award. All documents must be fully completed.
• Late tenders are not accepted. Proof of posting or courier delivery does not count as proof of delivery. Eskom takes no responsibility for courier or postal delays or for delivery to the wrong location.
• Tenders not received in the designated tender box or at the designated facsimile machine by the closing time are late and will be returned unopened.
• Eskom employees may not deposit a tender on a tenderer's behalf.
• Failure to submit the original tender or the copy will result in disqualification; a copy may not be provided after the closing time.
• Returnable forms include: SBD 4 (Declaration of Interest), SBD 6.1 (Preference Points Claim), SBD 6.2 (Declaration for Local Production and Content), SBD 8 (Declaration of Bidder's Past SCM Practices), SBD 9 (Certificate of Independent Bid Determination), and Authority to Sign / Board Resolution. Each must be completed and signed.

Evaluation stages:

1. Basic compliance check: tenders failing basic compliance requirements are non-responsive and excluded.
2. Mandatory returnables check: missing mandatory documents or information by the required deadlines leads to disqualification.
3. Designated materials thresholds: failure to meet stipulated designated materials requirements leads to disqualification.
4. Functionality (if a criterion): tenderers must meet the minimum threshold stated in the Tender Data to proceed.
5. Financial analysis: Eskom assesses the financial risk of each tenderer; if mitigating factors are absent or insufficient, the tenderer is not considered for award.
6. Price evaluation: prices are evaluated per the Tender Data, considering factors such as CPA, FOREX, commodity increases, discounts, NPV and forecasted invoicing rates.
7. Specific Goals scoring: scored against supporting documentation; failure to meet Specific Goals or submit proof by closing time results in zero points for Specific Goals within the 90/10 or 80/20 allocation, but does not disqualify otherwise acceptable tenders.
8. Ranking: Pricing and Specific Goals scores are added; tenderers ranked highest to lowest.

• Arithmetical errors: checked on the highest-ranked tender; errors in multiplication, addition, or decimal placement are corrected per stated rules. If the tenderer does not accept corrections, the tender is rejected.
• Objective criteria: a contract may be awarded to a tenderer that did not score highest only in accordance with Section 2(1)(f) of the PPPFA, if objective criteria are stipulated in the Enquiry. Functionality and B-BBEE scorecard elements may not be used as objective criteria.
• Reverse e-auction: if indicated, tenderers submit a complete tender without prices; prices included will not be considered.

The tender is for the provision of data centers, server rooms and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years.

• Scope of work: support and maintenance of data centers, server rooms and portable modular data centres.
• Contract duration: 5 years.
• The Acknowledgement Form must state whether the tender is for the whole or part of the works/services/supply identified in the specification and/or works information.

Quality management requirements are not detailed in this document. Tenderers must provide proof of safety, health, environmental and quality (SHEQ) systems, policies and capabilities to Eskom's satisfaction by the deadline stipulated in the Enquiry. All SHEQ costs and personnel must be reflected in the tender.

Pricing schedule:

• Rates and prices must be fixed for the duration of the contract, not subject to price adjustment except as provided in the Enquiry.
• Prices must be stated in South African Rand, unless otherwise instructed, and in accordance with the exchange rate and base date stipulated in the Invitation to Tender.
• Include in rates, prices and the tendered total all duties, taxes (including VAT) and other levies payable by the tenderer if successful, applicable 14 days prior to the closing date and time.
• If a performance bond or demand guarantee is required, select at least two financial institutions from the list of Eskom-approved financial institutions.
• If cataloguing is required, the Pricing Schedule must include a line item for cataloguing; Eskom will pay for cataloguing.
• Arithmetical errors in the pricing schedule or bill of quantities are corrected per stated rules; the tenderer must accept corrections or the tender is rejected.

Pricing format:

• Rates and prices must be fixed for the duration of the contract, not subject to price adjustment except as provided in the Enquiry.
• Prices must be stated in South African Rand, unless otherwise instructed, and in accordance with the exchange rate and base date stipulated in the Invitation to Tender.
• Include in rates, prices and the tendered total all duties, taxes (including VAT) and other levies payable by the tenderer if successful, applicable 14 days prior to the closing date and time.
• If a performance bond or demand guarantee is required, the tenderer must select at least two financial institutions from the list of Eskom-approved financial institutions.
• Eskom may pay for cataloguing if required; the Pricing Schedule must include a line item for cataloguing.
• Insurance: Eskom's insurance may not cover all requirements; tenderers should seek qualified advice.

Eligibility:

• Tenderer (single company or joint venture/consortium) must comply with eligibility criteria in the Tender Data.
• Tenderer or any principal must not be under any restriction to do business with Eskom or State-Owned Companies.
• Tenderers found ineligible will be disqualified.
• Tenderers must not have influenced the tender process, engaged in collusion or bid rigging, or participated in fraudulent activity.
• Misrepresentation or falsification of any information, certificate, affidavit or document leads to disqualification; fraud related to B-BBEE certificates/affidavits or fronting is reported to the B-BBEE Commission.

Compliance with legislation:

• Must comply with National Treasury Instruction Notes, CIDB Regulations (for construction works), PPPFA Regulations, Amended B-BBEE Codes, COIDA, OHS Act, and Eskom's SHEQ requirements.
• Proof of safety, health, environmental and quality (SHEQ) systems, policies and capabilities must be provided to Eskom's satisfaction by the deadline stipulated in the Enquiry; all SHEQ costs and personnel must be reflected in the tender.

CIDB:

• If CIDB grading is stipulated as a qualification criterion, tenderers must be registered with the CIDB at the closing date and time, or be capable of being registered within 21 working days from the closing date and time.

Contract Skills Development Goals (CSDG):

• If awarded a contract, the contractor must achieve CSDG as per the CIDB Standard for Developing Skills through Infrastructure Contract (GN 1779, April 2023).
• CSDG applies to contracts of 12 months or more, and to: (a) contracts of R5 million or more for professional/service contracts; or (b) CIDB grading designation of grade 7 or higher for engineering/construction works or design and build contracts.

Contract Participation Goals (CPG):

• Contractor must achieve CPG relating to engagement of targeted enterprises as per the CIDB standard for indirect targeting (Government Gazette, February 2013).
• CPG applies to construction works contracts in General Building (GB) and Civil Engineering (CE) classes, with estimated minimum duration of 6 months, and where at least 25% of the main contract could be subcontracted out in CE, EB, GB, or ME classes.
• B-BBEE: tenderers must comply with B-BBEE requirements as per the PPPFA and Amended B-BBEE Codes; specific thresholds and evidence are not detailed in this document.

Health and safety:

• Tenderers must comply with the OHS Act and Eskom's SHEQ requirements.
• Proof of safety, health, environmental and quality (SHEQ) systems, policies and capabilities must be provided to Eskom's satisfaction by the deadline stipulated in the Enquiry.
• All costs and personnel associated with SHEQ must be reflected in the tender.
• Compliance with relevant legislation and regulatory instruments, including National Treasury Instruction Notes, CIDB Regulations, PPPFA Regulations, Amended B-BBEE Codes, COIDA, and OHS Act is required.

Tender validity:

• Tender must remain valid for acceptance within the validity period after closing; Eskom may request an extension. A tenderer that agrees to extend may not modify its tender; a tenderer that does not agree is excluded from further consideration.
• If validity expires before contracts are concluded, the procurement process is deemed concluded without award.

Confidentiality:

• All matters arising in connection with the procurement must be treated as confidential; documents provided by Eskom may only be used for preparing and submitting the tender.
• Eskom may cancel the tender at any time before contract conclusion, with written reasons on request.
• Eskom may accept or reject any variation, deviation or alternative tender, and may accept the whole or any part of the tender.
• Eskom may enter into mandated negotiations with selected tenderers.
• Eskom is not liable for any losses, claims or damages arising from participation in the tender or from amendment, termination or suspension of the process.
• Site visit / clarification meeting: if compulsory, attendance is mandatory; failure results in disqualification. Details are in the Tender Data.
• Clarification: requests must be in writing to the Eskom Representative; Eskom will publish responses.
• Proof of authority: if an agent submits a tender, an authenticated copy of the authority to act as agent must be submitted as a returnable.
• Performance security: if required, select at least two financial institutions from Eskom-approved list.

Additional evaluation criteria:

• Tenderers must comply with eligibility criteria in the Tender Data and must not be under any restriction to do business with Eskom or State-Owned Companies.
• Tenderers must not have influenced the tender process, engaged in collusion or bid rigging, or participated in fraudulent activity.
• Failure to submit the original tender and a copy results in disqualification.
• Mandatory tender returnables must be submitted by the closing date and time; missing documents lead to disqualification.
• Tenderers must meet any stipulated functionality thresholds and designated materials requirements.
• Financial analysis may be conducted; tenderers posing an unacceptable financial risk may not be considered for award.
• Tenderers must comply with the Contract Skills Development Goals (CSDG) and Contract Participation Goals (CPG) if applicable.

The contract is for the provision of Data Centers, Server Rooms and Portable Modular Data Centres (PMDC) support and maintenance for a period of 5 years, under an NEC3 Professional Services Contract.

Closing date: 27 November 2026 at 08:00.

Contract start date: 1 August 2026 or soon thereafter.

Contract duration: 5 years from start date.

First programme for acceptance: within 1 week of the Contract Date.

Revised programmes: at intervals no longer than 2 weeks.

Quality policy statement and quality plan: within 4 weeks of the Contract Start Date.

SDL&I Implementation plan submission: to be confirmed prior to contract award.

SDL&I Key Dates: 60 days after the contract start date.

Defects date: 5 years after Completion of the whole of the services.

End of liability date: 5 years after Completion of the whole of the services/task order.

Employer's Agent:

• Name: Wisani Makamu
• Address: Eskom Megawatt Park, Maxwell Drive, Sunninghill

Employer (Eskom Holdings SOC Ltd):

• Registered office: Megawatt Park, Maxwell Drive, Sandton, Johannesburg
• Telephone: 011 800 3111

No other contacts stated.

Returnable documents:

• Form of Offer and Acceptance (C1.1): signed offer to perform the services, including the offered price and acceptance of the conditions of contract.
• Schedule of Deviations: records any agreed deviations from the tender documents; only deviations listed here are valid.
• Contract Data provided by the Consultant (C1.2b): to be completed at award stage.
• Securities proforma (C1.3): for delivery of bonds, guarantees and insurance certificates.

Submission method: not stated in the document.

Closing time: 08:00 on 27 November 2026 (per tender record).

Evaluation is not detailed in the document. The contract is an NEC3 Professional Services Contract (PSC3) with main Option G (Term Contract) and dispute resolution Option W1.

Secondary options selected:

• X1: Price adjustment for inflation (85% adjustable, 15% non-adjustable, using SEIFSA/STATSSA tables).
• X2: Changes in the law.
• X3: Multiple currencies (payment in other currency for specified items/activities).
• X4: Parent company guarantee.
• X7: Delay damages (5% of the purchase order).
• X9: Transfer of rights.
• X10: Employer's Agent.
• X11: Termination by the Employer.
• X13: Performance bond (10% of task order per year, reviewed annually).
• X18: Limitation of liability.

Bidders must accept these options as part of the contract.

Scope: Data Center, Server Room and Portable Modular Data Centres (PMDC) support and maintenance contract for a period of 5 years.

Services include (from multiple currencies option X3):

• Monthly maintenance
• Quarterly maintenance
• Every six months maintenance
• Ad Hoc Repairs & Installations: Call-out fee
• Ad Hoc Repairs & Installations: Assessment fee
• Server relocations

No quantities or locations specified in the document.

Pricing: Form of Offer and Acceptance requires the offered total of the Prices exclusive of VAT, VAT @ 15%, and inclusive of VAT.

Performance bond: 10% of the task order per year, reviewed annually (Option X13).

Parent company guarantee: required (Option X4).

Delay damages: 5% of the purchase order (Option X7).

Payment terms:

• Assessment interval: between the 30th/60th day of each successive month.
• Payment period: 30/60 days after receipt of valid VAT Tax invoice.
• Currency: South African Rand.
• Interest rate: publicly quoted prime rate of Standard Bank of South Africa Limited.

Limitation of liability:

• Consultant's total liability limited to the total of the Prices.
• Liability for indirect or consequential loss limited to total contract value.
• Liability for defects not found until after the defects date limited to the total of the Prices.
• Employer's liability for indirect or consequential loss limited to R0.00.

Price adjustment: 85% adjustable, 15% non-adjustable, using SEIFSA/STATSSA tables.

Bidders must be registered on the Central Supplier Database (CSD) and have a valid tax clearance.

B-BBEE requirements:

• The Consultant must notify the Employer within 7 days of any change in B-BBEE status.
• Updated verification certificate and supporting documentation must be submitted within 30 days of notification.
• If B-BBEE status decreases, the Employer may re-negotiate or terminate the contract.
• Failure to notify a change in B-BBEE status may constitute a reason for termination.

Insurance requirements (per Z12):

• Professional indemnity: cover for claims arising from failure to use skill and care, without limit to number of claims.
• Public liability: for death/bodily injury or property damage, replacement cost or policy deductible.
• Employer's liability: as required by law.
• Employer provides: Assets All Risk, Contract Works, Environmental Liability, General and Public Liability, Transportation (Marine), Motor Fleet and Mobile Plant, Terrorism, Cyber Liability, Nuclear Material Damage and Business Interruption, Nuclear Material Damage Terrorism.

Nuclear liability: Employer indemnifies Consultant against nuclear damage, except for unlawful intent or unauthorised presence at Koeberg Nuclear Power Station.

Asbestos: Employer ensures ambient air conforms to South African asbestos standards; Consultant may stop work if asbestos is identified until area declared safe.

The tender covers support and maintenance of data centers, server rooms and portable modular data centres (PMDC) for a 5-year period. Deliverables include monthly and quarterly maintenance report templates.

Eskom representative: Lesego Garegae (Mbulelo Mncengani)

Date issued: 09 April 2026

Returnable documents (all must be completed, signed and submitted with the bid):

• SBD 1 (Invitation to Bid): bidder and contact details, signed as the offer cover page.
• SBD 4 (Declaration of Interest): discloses whether any director or shareholder is employed by the state or connected to anyone at the procuring institution.
• SBD 6.1 (Preference Points Claim): claims B-BBEE points under the PPPFA 80/20 or 90/10 system.
• SBD 8 (Declaration of Bidder's Past Supply Chain Management Practices): declares past SCM practices.
• SBD 9 (Certificate of Independent Bid Determination): certifies the price was set independently, with no collusion.
• Authority to Sign / Board Resolution: authorises the named signatory to bind the bidder.
• Form A: completed and signed (required for Section E evaluation).
• Monthly and quarterly maintenance report templates: must be provided.

Disqualification risks:

• Any returnable form left unsigned or omitted.
• Bids received after the closing time, regardless of reason.

Evaluation is based on quality requirements (Category 2) with a scoring indicator of 1. The bidder must achieve the required scores in each section:

• Section A (Quality Management System): Option 1 (ISO 9001 certification) scores 4 points; Option 2 (documented QMS evidence) scores 7 points.
• Section B (Evidence of QMS in operation): scores 4 points.
• Section C (Contract Quality Plan): scores 1 point.
• Section E (User-defined additional requirements): scores 2 points.

Minimum qualifying score: not explicitly stated; bidders must meet all applicable requirements to be considered.

Preference points: B-BBEE status level is required for preference points under the PPPFA system (80/20 or 90/10).

Scope: Provision of data centers, server rooms and portable modular data centres (PMDC) support and maintenance contract for a period of 5 years.

Deliverables:

• Monthly maintenance report template.
• Quarterly maintenance report template.
• Draft Contract Quality Plan specific to the scope of work (per ISO 10005).

Bidders must be registered on the Central Supplier Database (CSD).

Bidders must have a valid tax clearance (SARS TCS or tax pin).

B-BBEE status level is required for preference points.

Quality management system requirements:

• Option 1: Valid ISO 9001 certification by an accredited body, with scope defined and relevant, certification authority approved and with recognised international accreditation, and certificate validity.
• Option 2: Objective evidence of a documented QMS that complies with ISO 9001, including QMS manual, quality policy, quality objectives, control of documented information, control of nonconforming outputs, nonconformity and corrective action, and internal audit documentation.

Evidence of QMS in operation (Section B):

• Organisation chart and responsibility matrix (including quality management function).
• Documented information for control of externally provided processes, products and services (criteria for evaluation, selection, monitoring, re-evaluation).
• Latest internal management system audit report (with nonconformity, correction and/or corrective action reports).
• Records of management review meetings (minutes, attendance registers).

Contract Quality Plan (Section C):

• Draft Contract Quality Plan specific to the scope of work (per ISO 10005).

Quality requirements are evaluated under Category 2 with a scoring indicator of 1. Section A offers two options: Option 1 (ISO 9001 certification) scores 4 points; Option 2 (documented QMS evidence) scores 7 points. Section B (evidence of QMS in operation) scores 4 points. Section C (Contract Quality Plan) scores 1 point. Section E (user-defined requirements) scores 2 points. Bidders must meet all applicable requirements to be considered.