Employee wellness programme service provider – pseta (3-Year contract)

Closing date: 27 October 2026

Closing time: 11:00

No briefing session or site visit is stated in the document.

Enquiries:

• Contact: Mr. Khutso Moroatshehla
• Email: [email protected]

Submission address: not stated in the document.

Submission method: hard copies only.

• Technical proposal files must be clearly marked.
• Financial proposal must be in a separate envelope clearly marked "Financial Proposal" with bid description, bidder's name, and closing date and time.

Returnable documents (all must be completed and signed; failure to submit any will disqualify the proposal):

• SBD 1 (Invitation to Bid): all sections fully completed.
• SBD 4 (Declaration of Interest): all sections fully completed.
• SBD 6.1 (Preference Points Claim): all sections fully completed.
• Proof of registration on the Central Supplier Database.
• General Conditions of Contract: all pages signed or initialled.
• Federation of African Professional Staffing Organisations certificate.
• Three reference letters for the same service.

Additional documents for preference points:

• Certified copies of directors' ID documents.
• Certified B-BBEE certificate or sworn affidavit.
• Valid Tax Compliance Status (TCS) PIN or proof of exemption from SARS.
• Copy of CIPC registration document.
• Copy of Central Supplier Database registration.
• For disability points: proof of disability (medical report or letter from an authorised body/doctor) and certified doctor's certification with medical practice number.

Two-stage evaluation:

• Stage 1: Functionality evaluation (minimum threshold 75 out of 100 points). Bids below this are automatically disqualified.
• Stage 2: 80/20 preference point system (80 points price, 20 points specific goals).

Functionality scoring (total 100 points):

• Company experience (weight 30): minimum 3 years rendering Employee Wellness Programmes. Scoring: 0 years = 0, 1-2 years = 2, 3-4 years = 4, 5+ years = 5.
• Knowledge and experience of project manager (weight 40): minimum 5 years' experience managing Employee Wellness Programmes, EAPs, organisational health and wellness initiatives. Scoring: 0 = no information, 1-2 = limited, 3 = meets minimum, 4 = extensive, 5 = extensive with proven successful delivery and strong references.
• Methodology and approach (weight 20): must outline EWP strategy, events calendar, and methodology. Scoring: not submitted = 0, partial = 1 or 3, all submitted = 5.
• Reference letters (weight 10): 0 letters = 0, 1-2 = 2, 3-4 = 3, 5 = 5.

Specific goals (20 points):

• Black owned company (51-100% black ownership): 8 points.
• Women owned company (51-100% women ownership): 8 points.
• Youth owned company (51-100% youth ownership): 8 points.
• Disability owned company (51-100% disability ownership): 3 points.

(Note: the document lists these as separate goals; the total for specific goals is 20 points.)

The Public Service Sector Education and Training Authority (PSETA) requires an Employee Wellness Programme for its employees and their immediate family members, for a period of three (3) years.

Scope of work:

• Provide counselling, trauma support, financial, broader HR-related support, general workplace support, and legal advice.
• Establish and maintain employee work-life balance through wellness programmes and activities.
• Provide a holistic approach to help employees manage work, personal, and social challenges.
• Provide employees and their immediate family members with comprehensive resources to deal with life challenges.
• Provide management with practical resources to support employees with personal and work-related challenges.
• The service provider reports directly to the Human Capital Management Manager.

Service components:

• Counselling service: 24/7/365 toll-free telephonic psychological counselling (multilingual), call-back service, 6-8 face-to-face counselling sessions per employee (close to residence or work), critical incident/trauma debriefing, online wellness programme with email and web-based health management tools, and custom-designed communication programmes.
• Life management services: legal wellbeing (excluding labour law matters), financial wellbeing (debt management, money management, budgeting), and family care support.
• Annual offerings: wellness screening/employee health day twice a year, coordinated with health awareness events (e.g., Cancer, Epilepsy, International Women's Day, Men's Health, Women's Day, GBV, World Contraception Day, Mental Health Awareness, Breast Cancer Awareness, Disability Rights, World Diabetes Day, 16 Days of Activism, World Aids Day).
• Awareness education and training: presentations to PSETA staff on health and wellness issues.
• Health risk management services: assessments for short/long-term temporary incapacity applications and ill-health retirement applications, as needed.

Pricing must be all-inclusive, covering professional fees, venue hire, travel expenses, disbursements, and VAT.

• Cost breakdown required for the three-year period, with escalation based on CPI.
• PSETA may request a breakdown of rates on any priced item.
• PSETA reserves the right to negotiate the price.

No bid security, performance bond, or guarantee requirements are stated in the document.

Mandatory eligibility:

• Minimum 5 years' experience in managing Employee Wellness Programmes, EAPs, organisational health and wellness initiatives, or related projects.
• Relevant qualification in Human Resources, Psychology, Social Work, Occupational Health, Project Management, or a related field.
• Professional body registration with valid registration certification.
• A recognised Project Management qualification is an added advantage.

Required registrations and certificates:

• Central Supplier Database (CSD) registration.
• Valid Tax Compliance Status (TCS) PIN or proof of exemption from SARS.
• CIPC registration document.
• B-BBEE certificate or sworn affidavit (certified copy).
• Federation of African Professional Staffing Organisations certificate.
• For disability points: proof of disability (medical report or letter from authorised body/doctor) and certified doctor's certification with medical practice number.

Evaluation is in two phases. Phase 1 is functionality, with a minimum threshold of 75 out of 100 points. Phase 2 applies the 80/20 preference point system (80 points price, 20 points specific goals). Functionality is scored on company experience (30), knowledge and experience of the project manager (40), methodology and approach (20), and reference letters (10). Specific goals include black ownership, women ownership, youth ownership, and disability ownership.