What are the submission requirements for this tender (Ref: RFB 3300/2026-(ERP No 530012))?

Submission channel - Bids are submitted as set out in the Invitation to Bid document; the bid specification itself does not restate the address or portal. - Pricing must be submitted in the Excel pricing schedule supplied with the bid pack. Pricing in any other format will not be considered. - Every substantiating document for technical and preference claims must be attached to Annex A and cross-referenced by a unique locator (binder/folio, chapter, section or page). Returnable documents - SBD 1 (Invitation to Bid): bidder identification and contact details, signed as the offer. - SBD 4 (Declaration of Interest): discloses state employment or connections to officials; a false declaration disqualifies. - SBD 6.1 (Preference Points Claim): claims specific-goal points under the 80/20 or 90/10 system. - SBD 8 (Past SCM Practices) and SBD 9 (Independent Bid Determination): declare no adverse SCM history and no collusion or price disclosure. - Declaration of Acceptance of the Special Conditions of Contract, marked "ACCEPT ALL" or "DO NOT ACCEPT ALL". - Completed preference goal commitments, signed in the relevant section of the Invitation to Bid. - Proof of CSD supplier registration. Disqualification risks - Missing the compulsory briefing session, or signing the register with details that differ from the bid response. - Leaving the acceptance declaration unmarked — it is then treated as "DO NOT ACCEPT ALL" and the bid is rejected. - Attaching counter conditions or amendments to the bid conditions. - Evidence that cannot be located in the bid response is treated as non-compliant.

How will bids be evaluated?

Six sequential stages; a bid must pass each stage to reach the next. Stage 1 — Mandatory administrative responsiveness - Compulsory virtual briefing session attended and register signed. - Active CSD supplier registration (National Treasury Instruction Note 4A of 2016/17). - All SBD documents completed and submitted. - Joint ventures and consortiums: at least one party must have attended the briefing. Stage 2 — Technical mandatory requirements - Every mandatory requirement must be met and substantiated with documentation; any gap is scored "NOT COMPLY" and ends the bid. - Each item of evidence must carry a unique locator reference. Stage 3 — Technical functionality (desktop evaluation) - Each requirement is scored on a rating scale and multiplied by its weighting. - Minimum qualifying score: 60% overall across the functionality sections. Below 60% is disqualifying. Stage 4 — Demonstration and presentation - Only bidders that passed Stages 1 to 3 proceed. - Bidders present and demonstrate the proposed solution, including a virtual demonstration. - Minimum qualifying score: 60% for each demonstration and presentation section. Below 60% is disqualifying. Stage 5 — Special Conditions of Contract verification - Bidders must accept all Special Conditions of Contract without qualification. - SITA may negotiate conditions, disqualify a bidder that does not accept them, award to multiple bidders, make a partial award, or not award. Stage 6 — Costing and preference points - 80/20 system (80 price, 20 specific goals) where the lowest acceptable bid is up to and including R50 000 000 including VAT. - 90/10 system (90 price, 10 specific goals) where the lowest acceptable bid exceeds R50 000 000 including VAT. - SITA selects the system that applies to all acceptable bids based on the lowest acceptable price. - Preference points are awarded only where the claim is signed and supported by documentation; an unsupported claim scores no preference points.

What are the technical specifications?

Purpose - Analysis, design, development, implementation and post-go-live support of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, replacing the Housing Subsidy System (HSS) environment. - Contract period: 36 months from contract signature. Modules in scope - User access management: roles, permissions, password management, multilingual interface, desktop and mobile access. - Beneficiary management: registration, application and verification, eligibility checks against Home Affairs, Deeds, NHSDB, PERSAL, UIF and GEPF, allocation, occupancy tracking, SMS notifications, subsidy-to-title-deed tracking. - Land management: land parcel database, ownership and zoning records, acquisition and disposition workflows, title deed generation and transfer, conveyancer access and performance dashboard, GIS integration. - Infrastructure management: planning and design, construction and contractor management, maintenance and work orders, budget and expenditure tracking, two-weekly satellite imagery for delivery validation. - Project management: portfolio and site-level deliverables, milestone scheduling and payment milestones, master site list on the 21-digit cadastral code, variation order exception reporting, project dashboards cascading from provincial to municipal level. - Financial management: claims register, BAS interface, OPSCAP management, financial period locking, claims ageing warnings aligned to 30-day payment policy. - Reporting and analytics: dashboards, data visualisation, forecasting, compliance monitoring, retention of existing reports. - Communication and stakeholder management: email, SMS and in-app messaging, public participation and feedback channel. - Data migration: mandatory, phased approach covering Provincial HSS, HSS Online, NHNR and NHSDB data back to 1996. Big-bang migration, unvalidated lift-and-shift, API-only integration and archiving instead of migration are not accepted. - Artificial intelligence: inspection reporting support, claims anomaly and duplication detection, document verification, contract compliance checking, predictive analytics on 1996-onward data, document extraction, automated form pre-population, satellite and drone image comparison. - Offline capability: excluded from phase one; to be considered for future development. Deliverables - Project management: charter, plan, progress reports, decision register, risk/issue log, invoice acceptance certificates. - Architecture: solution, integration and data architecture. - Business analysis: user requirement specifications, user stories, BPMN processes, stakeholder map, requirements traceability matrix, business rules. - Systems analysis and design: application design specifications, UML diagrams, data dictionaries, data flow and entity relationship diagrams, functional design specification. - UI/UX: user journeys, task flows, wireframes, mock-ups, interactive prototypes. - Development: configured and integrated components, packaged code, code quality certificate, unit test results. - Data analytics: dashboards, predictive and statistical models, technical documentation, data preparation outputs. - Testing: test strategy and plan, cases, scripts, defect logs, results, performance and functional testing, UAT facilitation and acceptance certificate. - Deployment: installation and configuration documentation, production-ready package, database scripts. - Post-implementation: handover report, closure sign-off. - Data migration: migration plan, source/target assessment, risk and rollback plan, data mapping, data quality rules, cleansing scripts, test migration and exception reports, reconciliation sign-off, decommissioning report. Standards and methods - Minimum Interoperability Standards (MIOS), the SITA project management methodology and Agile development methodology. - Iterative and incremental delivery; SITA will determine the shortest route to a Minimum Value Product at project initiation. - Bidders supply their own software, equipment and tools of trade; resources work within a team and demonstrate progress regularly. Performance - Weekly written progress reports during design, installation and implementation; monthly operational reporting thereafter. - Corrective maintenance: maximum 16 working hours to repair for standard incidents; 1 working hour for mission-critical incidents. - Office hours 07:30 to 16:00 Monday to Friday; mission-critical sites supported 24x7x365. - Free in-post training and instruction material for SITA technical staff on an ongoing basis.

What financial requirements apply to bidders?

Pricing - All prices quoted in South African Rand, VAT inclusive, covering the full scope of services and deliverables. - Delivery, labour, subsistence and travel, overtime and all additional costs must be included or separately specified. - Pricing must be submitted on the Excel pricing schedule provided; other formats are not accepted. - SITA may negotiate pricing and envisaged quantities before award. Preference point system - 80/20 (80 price, 20 specific goals) where the lowest acceptable bid is up to and including R50 000 000 including VAT. - 90/10 (90 price, 10 specific goals) where the lowest acceptable bid exceeds R50 000 000 including VAT. Preference commitments - Commitments made for specific goals are contractually binding for the contract term. - The bidder's B-BBEE level must be sustained or improved for the contract duration. - A preference status report is due within 30 days of each yearly contract anniversary. - Auditable records must be kept and produced on request. - Penalty for non-compliance with these commitments: 1% of the total amount spent by SITA in the prior year. Sub-contracting - Sub-contracting to black-owned EMEs and QSEs applies to contracts above R50 million; the percentage is negotiated at contracting stage. - SITA may accept, reject or renegotiate the proposed percentage and may decline to award. - Sub-contractors must hold valid tax clearance certificates. No bid security, performance guarantee, retention or turnover threshold is stated in the bid specification.

What compliance and legal requirements must bidders meet?

Registration and statutory - Active registration on National Treasury's Central Supplier Database (CSD) under Instruction Note 4A of 2016/17; only registered suppliers are eligible for award. - Valid tax compliance status; sub-contractors must also hold valid tax clearance certificates. - All SBD forms completed and signed as listed in the submission requirements. B-BBEE and preference - B-BBEE level must be sustained or improved for the contract term. - Preference points claimed only on submission of the required proof; unsubstantiated claims score zero. - Fronting is prohibited. If fronting indicators are established, the bidder has 14 days to prove otherwise, failing which the bid or contract may be invalidated and the bidder restricted from public-sector business for up to 10 years. Technical and security standards - Compliance for the contract duration with POPIA, including privacy and AI impact assessments. - ISO 9001 (quality), ISO 27001 (information security) and ISO 19770-1 (IT asset management). - Conformance with the Government Minimum Interoperability Standards (MIOS); certification requirements are set out in Annex B and finalised at contracting. - Company security screening by the State Security Agency, with company registration documents, directors' identity documents and tax clearance. - Individual security suitability checks for supplier staff, including identity document, qualifications, electronic fingerprints and signed consent. - Security clearance (Confidential, Secret or Top Secret) via Z204 or DD1057 where staff access classified information; unsuitable staff must be replaced. - Signed non-disclosure agreement before contract commencement. - Occupational Health and Safety file for the installation period. - Written business continuity and disaster recovery plans. Contract conduct - Acceptance of the Government General Conditions of Contract and the Special Conditions of Contract without counter conditions. - SITA may conduct probity audits and supplier due diligence, including unannounced site visits, before award or during the contract; misrepresentation may disqualify the bid or terminate the contract.

What are the important dates and deadlines for this tender?

Closing - 12 November 2026 at 11:00. Compulsory briefing - A compulsory virtual briefing session will be held; failure to attend disqualifies the bid. - The date, time and link are not stated in the bid specification; they are published with the Invitation to Bid. Contract delivery - Resources must be in place within 2 weeks of contract signature. - Full scope must be completed within 36 months of award.

SITA Tender: NDHSMS Development, Gauteng

At a GlanceAI Enhanced

Tender Type

Request for Bid(Open-Tender)

Delivery Location

240 Justice Mahomed Street - Sunnyside - Pretoria - 0002

Organization Type

GOVERNMENT

Published

20 Oct 2026

OCDS Reference

ocds-9t57fa-174918

Summary

SITA requires a service provider to analyse, design, develop, implement and support the national digital human settlements management system (ndhsms) for the department of human settlements over 36 months, replacing the housing subsidy system environment. The scope covers beneficiary, land, infrastructure, project, financial, reporting and communication modules, mandatory phased data migration back to 1996, and new artificial intelligence capability. Bidders must attend a compulsory virtual briefing on 28 october 2026 at 11:00 and submit through the SITA ERP oracle portal by 12 november 2026 at 11:00. The bid is decided by six sequential evaluation stages, with a 60% minimum applying both to the technical functionality desktop score and to each demonstration and presentation section.

Key Requirements

Compulsory briefing — a virtual MS Teams session on 28 October 2026 at 11:00; attendance is mandatory and non-attendance disqualifies. The register must be signed with the same company name, representative and contact details used in the bid, and a joint venture or consortium needs at least one party present.

Closing and submission — 12 November 2026 at 11:00 (South African time) through the SITA ERP Oracle portal; vendor registration queries go to [email protected] and ERP queries to [email protected]. Questions close 06 November 2026 at 16:00 and the offer must stay valid for 120 days from closing.

Minimum scores — 60% overall on the technical functionality desktop evaluation (Stage 3) and 60% on each demonstration and presentation section (Stage 4); falling below either threshold disqualifies the bid.

Track record — at least three customers in the last eight years for information systems comparable in size and complexity to the NDHSMS scope, evidenced by completed references and reference letters on the customers' letterhead; failure to submit disqualifies.

Delivery team — minimum six years' experience per role across project manager, solution architect, UI/UX, business analyst, system developer and quality assurance test specialist; CVs must state role, years of experience, IT qualification, area of expertise and at least three comparable projects in the past six or more years.

Mandatory annexures — MIOS certification (Annex B), Third-Party Risk Management (Annex C), Product/Service Functional Requirements (Annex D Addendum 1) and signed acceptance of all Special Conditions of Contract; an unmarked costing acceptance declaration is treated as "DO NOT ACCEPT ALL" and disqualifies, as do counter conditions.

Preference and eligibility — active CSD registration is required for award; B-BBEE points need a SANAS-accredited certificate or a CIPC sworn affidavit for EMEs and QSEs, plus ID and medical certificate for the ownership claims made; unsupported claims score zero and preference commitments carry a 1% annual penalty for non-compliance. Pricing must be submitted on the supplied Excel schedule, and any other format is rejected.

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Tender Documents (5)

RFB 3300-2026 Final Bid Specification.docx

The department requires the appointment of a service provider for the analysis, design, and development of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, for a period of thirty-six (36) months. The system will replace the current Housing Subsidy System (HSS) and must include modules for user access, beneficiary management, land management, infrastructure management, project management, financial management, reporting and analytics, communication, offline capability, data migration, and artificial intelligence.

View Documents

RFB 3300-2026 Price Schedule.xlsx

The Department of Human Settlements, through the State Information Technology Agency, requires a service provider to augment its application development team for the analysis, design, development, and implementation of the National Digital Human Settlements Management System (NDHSMS) over a period of three years. The scope covers business analysis, system analysis and design, UI design, solution architecture, integration development, solution development (including offline capability), big data/AI/analytics development, data migration, testing, and project management services.

View Documents

RFB 3300-2026 - Invitation to bidder letter.pdf

Appointment of a service provider for the analysis, design and development of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, for a period of thirty-six (36) months. Bids must be submitted electronically via SITA's ERP system.

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RFB 3300 -2026 - Notice to Bidders_June 2026 Signed.pdf

The department requires the appointment of a service provider for the analysis, design and development of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, under a contract period of thirty-six (36) months. The service provider will be responsible for delivering the system to support the department's digital human settlements management needs.

View Documents

RFB 3300 -2026 Standard Bidding Document.docx

Appointment of a service provider for the analysis, design and development of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, for a period of thirty-six (36) months. The contract is managed by the State Information Technology Agency (SITA) as the procurement agent for the Department.

View Documents

To download these documents and access AI-powered analysis, visit the main tender page.

Evaluation Criteria

Source: RFB 3300-2026 Final Bid Specification.docx (unknown)

Six sequential stages; a bid must pass each stage to reach the next.

Stage 1 — Mandatory administrative responsiveness

Compulsory virtual briefing session attended and register signed.
Active CSD supplier registration (National Treasury Instruction Note 4A of 2016/17).
All SBD documents completed and submitted.
Joint ventures and consortiums: at least one party must have attended the briefing.

Stage 2 — Technical mandatory requirements

Every mandatory requirement must be met and substantiated with documentation; any gap is scored "NOT COMPLY" and ends the bid.
Each item of evidence must carry a unique locator reference.

Stage 3 — Technical functionality (desktop evaluation)

Each requirement is scored on a rating scale and multiplied by its weighting.
Minimum qualifying score: 60% overall across the functionality sections. Below 60% is disqualifying.

Stage 4 — Demonstration and presentation

Only bidders that passed Stages 1 to 3 proceed.
Bidders present and demonstrate the proposed solution, including a virtual demonstration.
Minimum qualifying score: 60% for each demonstration and presentation section. Below 60% is disqualifying.

Stage 5 — Special Conditions of Contract verification

Bidders must accept all Special Conditions of Contract without qualification.
SITA may negotiate conditions, disqualify a bidder that does not accept them, award to multiple bidders, make a partial award, or not award.

Stage 6 — Costing and preference points

80/20 system (80 price, 20 specific goals) where the lowest acceptable bid is up to and including R50 000 000 including VAT.
90/10 system (90 price, 10 specific goals) where the lowest acceptable bid exceeds R50 000 000 including VAT.
SITA selects the system that applies to all acceptable bids based on the lowest acceptable price.
Preference points are awarded only where the claim is signed and supported by documentation; an unsupported claim scores no preference points.

Technical Specifications

Source: RFB 3300-2026 Final Bid Specification.docx (unknown)

Purpose

Analysis, design, development, implementation and post-go-live support of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements, replacing the Housing Subsidy System (HSS) environment.
Contract period: 36 months from contract signature.

Modules in scope

User access management: roles, permissions, password management, multilingual interface, desktop and mobile access.
Beneficiary management: registration, application and verification, eligibility checks against Home Affairs, Deeds, NHSDB, PERSAL, UIF and GEPF, allocation, occupancy tracking, SMS notifications, subsidy-to-title-deed tracking.
Land management: land parcel database, ownership and zoning records, acquisition and disposition workflows, title deed generation and transfer, conveyancer access and performance dashboard, GIS integration.
Infrastructure management: planning and design, construction and contractor management, maintenance and work orders, budget and expenditure tracking, two-weekly satellite imagery for delivery validation.
Project management: portfolio and site-level deliverables, milestone scheduling and payment milestones, master site list on the 21-digit cadastral code, variation order exception reporting, project dashboards cascading from provincial to municipal level.
Financial management: claims register, BAS interface, OPSCAP management, financial period locking, claims ageing warnings aligned to 30-day payment policy.
Reporting and analytics: dashboards, data visualisation, forecasting, compliance monitoring, retention of existing reports.
Communication and stakeholder management: email, SMS and in-app messaging, public participation and feedback channel.
Data migration: mandatory, phased approach covering Provincial HSS, HSS Online, NHNR and NHSDB data back to 1996. Big-bang migration, unvalidated lift-and-shift, API-only integration and archiving instead of migration are not accepted.
Artificial intelligence: inspection reporting support, claims anomaly and duplication detection, document verification, contract compliance checking, predictive analytics on 1996-onward data, document extraction, automated form pre-population, satellite and drone image comparison.
Offline capability: excluded from phase one; to be considered for future development.

Deliverables

Project management: charter, plan, progress reports, decision register, risk/issue log, invoice acceptance certificates.
Architecture: solution, integration and data architecture.
Business analysis: user requirement specifications, user stories, BPMN processes, stakeholder map, requirements traceability matrix, business rules.
Systems analysis and design: application design specifications, UML diagrams, data dictionaries, data flow and entity relationship diagrams, functional design specification.
UI/UX: user journeys, task flows, wireframes, mock-ups, interactive prototypes.
Development: configured and integrated components, packaged code, code quality certificate, unit test results.
Data analytics: dashboards, predictive and statistical models, technical documentation, data preparation outputs.
Testing: test strategy and plan, cases, scripts, defect logs, results, performance and functional testing, UAT facilitation and acceptance certificate.
Deployment: installation and configuration documentation, production-ready package, database scripts.
Post-implementation: handover report, closure sign-off.
Data migration: migration plan, source/target assessment, risk and rollback plan, data mapping, data quality rules, cleansing scripts, test migration and exception reports, reconciliation sign-off, decommissioning report.

Standards and methods

Minimum Interoperability Standards (MIOS), the SITA project management methodology and Agile development methodology.
Iterative and incremental delivery; SITA will determine the shortest route to a Minimum Value Product at project initiation.
Bidders supply their own software, equipment and tools of trade; resources work within a team and demonstrate progress regularly.

Performance

Weekly written progress reports during design, installation and implementation; monthly operational reporting thereafter.
Corrective maintenance: maximum 16 working hours to repair for standard incidents; 1 working hour for mission-critical incidents.
Office hours 07:30 to 16:00 Monday to Friday; mission-critical sites supported 24x7x365.
Free in-post training and instruction material for SITA technical staff on an ongoing basis.

Compliance Requirements

Source: RFB 3300-2026 Final Bid Specification.docx (unknown)

Registration and statutory

Active registration on National Treasury's Central Supplier Database (CSD) under Instruction Note 4A of 2016/17; only registered suppliers are eligible for award.
Valid tax compliance status; sub-contractors must also hold valid tax clearance certificates.
All SBD forms completed and signed as listed in the submission requirements.

B-BBEE and preference

B-BBEE level must be sustained or improved for the contract term.
Preference points claimed only on submission of the required proof; unsubstantiated claims score zero.
Fronting is prohibited. If fronting indicators are established, the bidder has 14 days to prove otherwise, failing which the bid or contract may be invalidated and the bidder restricted from public-sector business for up to 10 years.

Technical and security standards

Compliance for the contract duration with POPIA, including privacy and AI impact assessments.
ISO 9001 (quality), ISO 27001 (information security) and ISO 19770-1 (IT asset management).
Conformance with the Government Minimum Interoperability Standards (MIOS); certification requirements are set out in Annex B and finalised at contracting.
Company security screening by the State Security Agency, with company registration documents, directors' identity documents and tax clearance.
Individual security suitability checks for supplier staff, including identity document, qualifications, electronic fingerprints and signed consent.
Security clearance (Confidential, Secret or Top Secret) via Z204 or DD1057 where staff access classified information; unsuitable staff must be replaced.
Signed non-disclosure agreement before contract commencement.
Occupational Health and Safety file for the installation period.
Written business continuity and disaster recovery plans.

Contract conduct

Acceptance of the Government General Conditions of Contract and the Special Conditions of Contract without counter conditions.
SITA may conduct probity audits and supplier due diligence, including unannounced site visits, before award or during the contract; misrepresentation may disqualify the bid or terminate the contract.

DocumentRFB 3300-2026 Price Schedule.xlsxReview complete

Description

Source: RFB 3300-2026 Price Schedule.xlsx

The State Information Technology Agency requires a service provider to augment an application development team for the design, development and implementation of the National Digital Human Settlements Management System (NDHSMS) on behalf of the Department of Human Settlements.

Contract period: three years (36 months).
Work is priced and delivered against a defined set of annual deliverables spanning business analysis, system analysis and design, UI design, solution architecture, integration development, solution development with offline capability, big data/AI and analytics, data migration, testing and project management.

Submission Guidelines

Source: RFB 3300-2026 Price Schedule.xlsx (unknown)

Pricing schedule submission

The completed pricing schedule must be submitted separately from the technical response. Submitting it together with the technical response may disqualify the bid.
Only the yellow cells are to be completed; all other cells are pre-populated.
Unit prices and line prices must be quoted in South African Rand, excluding VAT.
The bidder signs the schedule to confirm the quoted prices and rates cover every obligation under the bid documents, and accepts that arithmetical or pricing errors are at the bidder's own risk.
The schedule is converted to PDF before signature is added.

Technical Specifications

Source: RFB 3300-2026 Price Schedule.xlsx (unknown)

Scope

Augmentation of the application development team for the design, development and implementation of the National Digital Human Settlements Management System (NDHSMS).
Contract period: three years (36 months), priced year by year.

Deliverables priced per year

Business analysis: user requirements and business service specifications.
System analysis and design: application services specifications.
UI design: user journeys and UI designs.
Solution architecture: detailed solution, data and integration architecture documentation.
Integration development: integration code and APIs.
Solution development, including offline capability: solution code, deployment certificates and code quality.
Big data, AI and analytics development: analytics, AI and reporting code.
Data migration: migration reports and documentation.
Testing: test plan, test scenarios and cases, test results, UAT execution and UAT certificates.
Project management: project charter, project plan, progress reports and RAID logs.

Delivery basis

The annual quantity of one unit per deliverable is indicative only, set to allow competitive comparison of bids.
A detailed work breakdown structure will be agreed with the successful bidder during contracting, aligned to the agreed deliverables and milestones.
Agreed deliverables and milestones form the basis for invoicing, subject to client acceptance.

Financial Requirements

Source: RFB 3300-2026 Price Schedule.xlsx (unknown)

Pricing format

Prices are quoted per deliverable, per year, for Year 1, Year 2 and Year 3, with a line total and an overall total bid price.
All unit and line prices are VAT exclusive and in South African Rand.
VAT is added at 15% to arrive at the total bid price inclusive of VAT.

Cost coverage

Quoted prices must cover the full cost of rendering the service, including applicable taxes, duty fees, logistics and delivery, storage, labour, overtime, subsistence and travel.
Invoicing follows the agreed deliverables and milestones and is subject to client acceptance.

DocumentRFB 3300 -2026 Standard Bidding Document.docxReview complete

Important Dates

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Closing date and time: 12 November 2026 at 11:00 (South African time).
Objection to a brand-specific specification: within 5 days of publication of the RFx.
Bid validity extension response: within the timeframe stated in SITA's written request.

Contact Information

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Enquiries and technical enquiries

Contact: Elelwani Mundalamo
Email: [email protected]

Procuring entity

State Information Technology Agency SOC Ltd (SITA)

Submission Guidelines

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Submission

Closing: 12 November 2026 at 11:00 (South African time).
Bids must be prepared in English.
Bidders may not alter the RFx wording; any proposed addition or amendment must be set out in a separate letter, and SITA decides whether to accept it. A bid that changes wording without following that route is evaluated as if unchanged.

Returnable documents

SBD 4 (Bidder's Disclosure): declares state employment or relationships of directors, members or shareholders, and any interest in other CSD-registered enterprises. Failure to disclose all linked active companies disqualifies the bid.
SBD 6.1 (Preferential Procurement Claim Form): claims preference points for specific goals, with the supporting evidence required for each goal claimed.
Signed acceptance of the Government Procurement General Conditions of Contract.
Special Conditions of Contract.
SBD 5 (National Industrial Participation Programme) where the contract carries imported content.
Mandatory and evaluation returnable documents as listed in the bid specification (Annexure 1).

Consequences

Omitting evaluation returnables lowers the score but does not by itself disqualify the bid.
Failing to answer a written clarification request within the stated time is a disqualification.
Refusing a bid validity extension without justification is a disqualification.

Evaluation Criteria

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Preference point system: 80/20.

Points allocation

Price: maximum 80 points.
Specific goals: maximum 20 points, as set out in Annexure 1 Bid Specification.
Price formula: Ps = 80 x (1 - (Pt - Pmin) / Pmin), where Pt is the bid under consideration and Pmin the lowest acceptable bid.

Stages

Administrative and mandatory compliance screening.
Preference point scoring on price and specific goals.
SITA may call bidders to an oral presentation or demonstration; this is fact-finding only and does not involve negotiation.

Notes

Preference points not supported by the required proof are treated as not claimed.
SITA may require a bidder to substantiate any preference claim before or after adjudication.
SITA may cancel the RFx, reject any proposal, decline the lowest bidder, or split the award.

Technical Specifications

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Scope

Analysis, design and development of the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements.
Contract period: 36 months.

Delivery structure

The contract is awarded to a prime contractor who manages delivery; SITA concludes no separate contract with subcontractors.
Subcontracts must be notified to SITA in writing and do not reduce the contractor's liability.
The detailed specification, mandatory returnables and evaluation returnables sit in Annexure 1 Bid Specification.

Process

SITA may require an oral presentation or service/equipment demonstration; SITA sets the time and venue.
Bidders or their agents may not issue press statements about the RFx or the award without SITA's consent.

Financial Requirements

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Pricing

Price carries 80 of the 100 points.
Quoted prices are firm; no variation except adjustments authorised in the contract or on a validity extension.
Payment is in South African Rand.

Performance security

The successful bidder must lodge the performance security within 30 days of the award notification, for the amount stated in the contract.
Accepted forms: bank guarantee or irrevocable letter of credit from a reputable bank, or a cashier's or certified cheque.
The security is released within 30 days after completion of all obligations, including warranty.

Penalties

Late delivery or non-performance attracts a penalty at the current prime interest rate for each day of delay, calculated on the delivered price of the delayed goods or unperformed services.

Liability

The supplier's aggregate liability is capped at the total contract price, except for criminal negligence, wilful misconduct, patent infringement, and repair or replacement of defective equipment.

Payment

Invoices must be accompanied by a copy of the delivery note and issued once other contractual obligations are met.

Compliance Requirements

Source: RFB 3300 -2026 Standard Bidding Document.docx (unknown)

Statutory and registration

Valid tax compliance: an original SARS tax clearance certificate must be in SITA's possession before award; no contract is concluded with a bidder whose tax affairs are not in order.
Compensation for Occupational Injuries and Diseases Act 13 of 1993 cover for all employees, including subcontractors' employees, for the duration of adjudication and the contract; proof of registration and good standing may be requested.
Bidders listed on the Register for Tender Defaulters or the National Treasury List of Restricted Suppliers are automatically disqualified.
No collusive bidding or other restrictive practice under the Competition Act 89 of 1998; suspicious bids are referred to the Competition Commission.

B-BBEE and preference

Preference is claimed on SBD 6.1 under the 80/20 system, with proof for each specific goal claimed.
Proof of B-BBEE contributor status means a certificate from an authorised body, a sworn affidavit under the Code of Good Practice, or another prescribed requirement.

Disclosure

SBD 4 requires disclosure of state employment of directors, members or shareholders, relationships with employees of the procuring institution, and interests in other CSD-registered enterprises; failure to disclose all linked active companies disqualifies the bid.
Personal information supplied is processed under POPIA and may be published on the e-Tender portal within seven working days of award.

DocumentRFB 3300-2026 - Invitation to bidder letter.pdfReview complete

Description

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

SITA invites bids for a service provider to analyse, design and develop the National Digital Human Settlements Management System (NDHSMS) for the Department of Human Settlements over 36 months.

Bid responses are published and submitted electronically through SITA's ERP system; bidders are encouraged to take part in the automation project.
Bidders must register on the ERP platform to submit.

Important Dates

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Closing date: 12 November 2026

Closing time: 11:00

Contact Information

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Enquiries

Contact: Teboho Ndhlovu
Telephone: 012 367 3834
Email: [email protected]
Queries must be submitted in writing to the email address above.

Issuing office

SITA SOC Ltd

459 Tsitsa Street

Erasmuskloof

Pretoria

PO Box 26100, Monument Park, 0105

Switchboard: +27 12 482 3000

Signatory

Andile Ngxoza, Senior Manager: Tactical and Basic Sourcing

Submission Guidelines

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Submission channel

Electronic submission only, through SITA's ERP system. A response submitted by any other route is not valid.
ERP registration/access link: https://suppliers.sita.co.za/OA_HTML/OA.jsp?page=/oracle/apps/pos/onboard/webui/ProspRegPG&OAHP=POS_GUEST_REG_HP&OASF=POS_SUPPREG_REGISTER&OAPB=POS_ISP_BRAND&ouid=CB0FA7C16C8D33F8
Supplier navigation guide: https://www.sita.co.za/content/erp-isupplier-ecatalogue-guidelines
Closing: 12 November 2026 at 11:00.

Response pack requirements

A complete bid response documentation pack, in the correct format.
Documents must be presented as original documents.
Pricing schedule completed on the Excel template provided and included in the pack as an original document.
Every line-item price must also be captured directly in the ERP system as part of the submission.
CSD registration must be in place with company details updated.

Disqualification risks

Response not lodged through the ERP platform.
Submission received after the stated date and time.
Pricing schedule not in the prescribed Excel format, or line-item prices not captured in the ERP.

Returnable Documents

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Administrative pre-qualification requirements

CSD registration, with all company details updated.
Complete bid response documentation pack submitted through the ERP system within the stated date and time; responses lodged any other way are invalid.
Documentation in the correct format, presented as original documents.
Pricing schedule completed on the Excel template provided and included in the pack as an original document.
Each line-item price captured directly in the ERP system as part of the submission.
Sourcing Supplier User Guide for system navigation: https://www.sita.co.za/content/erp-isupplier-ecatalogue-guidelines
Closing: 12 November 2026 at 11:00.

Technical Specifications

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Scope

Analysis, design and development of the National Digital Human Settlements Management System (NDHSMS).
End user: Department of Human Settlements, procured through SITA.
Contract period: 36 months.
Work is delivered as a service provider appointment covering the full analysis, design and development lifecycle of the system.

Compliance Requirements

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Administrative pre-qualification

CSD registration: bidders must be registered on the Central Supplier Database and keep all company details updated.
Pricing schedule: complete the prescribed Excel pricing schedule and submit it as an original document within the response pack.
ERP line-item pricing: capture each line-item price directly in the ERP system as part of the submission.
Format: all documentation must be in the correct format and presented as original documents.

Section

Source: RFB 3300-2026 - Invitation to bidder letter.pdf (TENDER)

Bid enquiries

Contact: Teboho Ndhlovu
Telephone: 012 367 3834
Email: [email protected]
Queries must be put in writing.

Analysis, design and development of the national digital human settlements management system (ndhsms) — 36-Month appointment

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