Request for a service provider to provide high level network and server support (physical and cloud-based) for tikzn for a period of twenty-four (24) months

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1.1. Trade & Investment KwaZulu-Natal is a South African trade and inward investment promotion

agency, established as a Schedule 3C public entity, to promote the province of KwaZulu-Natal as an

investment destination and to facilitate trade by assisting local companies to access international

markets. In terms of the Public Finance Management Act, Act No., as amended (PFMA),

Trade & Investment KwaZulu-Natal must fully comply with all the requirements of the PFMA and all

other relevant and applicable legislation.

1.2. Trade & Investment KwaZulu-Natal is governed by the KwaZulu-Natal Trade and Investment Agency

Act, 2010 (Act No. ). In terms of chapter 2 section 4 (1) and (2) of the KwaZulu-Natal

Trade and Investment Act, the main functions of the entity are to:

• Identify, develop, market, and promote investment opportunities in the province to

international and domestic investors.

• Develop the export capacity of the province.
• Develop the export market of the province.
• Foster trade and investment within the province.
• Develop a provincial investment and export plan for the development, promotion and

marketing of inward investments and exports from the province; and

• Keep and maintain a database of investment opportunities within the province in such a

manner as to benefit all sectors of the economy.

The purpose of this Request for Quotation (RFQ) is to invite qualified and reputable service

providers to submit their proposals for the provision of network and server support for a period of

twenty-four (24) months.

3. Motivation

TIKZN's business operations are highly dependent on a stable, secure, and resilient ICT infrastructure

to support critical services, communication, collaboration, and information management. The

increasing complexity of network, server, virtualisation, and cloud environments requires access to

specialised technical expertise to ensure that infrastructure remains available, secure, and aligned

with organisational requirements. To minimise the risk of service disruptions, data loss, security

incidents, and infrastructure failures, TIKZN requires the services of an experienced and qualified

service provider capable of delivering high-level network and server support.

The appointment of a service provider for a period of twenty-four (24) months will ensure the

consistent availability of specialised technical skills required to support, maintain, and optimise

TIKZN's network and server infrastructure. The service provider will assist in proactively monitoring

the environment, identifying and resolving complex technical issues, implementing best practices,

and providing expert guidance on infrastructure improvements and technology initiatives. This

support will contribute to improved system reliability, enhanced performance, stronger security

controls, and reduced operational risks.

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Furthermore, the service provider will play a critical role in supporting physical, virtual, and cloud-

based infrastructure, assisting with upgrades, migrations, disaster recovery preparedness, and

technology refresh projects. The availability of expert support will enable TIKZN to respond

effectively to infrastructure-related incidents, maintain business continuity, and ensure that its ICT

environment remains resilient, scalable, and capable of meeting current and future business

demands. The procurement of these services is therefore necessary to safeguard TIKZN's ICT

investment and support the continuous delivery of efficient and reliable services to both internal

and external stakeholders.

4.1. The appointed service provider is required to put together a proposal which must clearly illustrate

the various tasks / activities and costs in order implement a networking solution. The scope of work

and the services required are linked, but are not limited to, the following key deliverables:

1. Network Management service

• Routers and Switches management. (Management, Configuration and Support)
• Wi-Fi/Access Points – support.
• LAN points (new installations, troubleshooting, monitoring, and fixing of broken points)
• VPN – full FortiClient support.

2. Firewall Management

• Full support (hardware and software upgrades/configurations when required)
• Active monitoring and reporting

3. Server Support

• Annual VEEAM software licencing monitoring
• Active Directory (on Premises and Azure), DHCP, DNS and Domain Services
• Optimization of virtual machines and hypervisor infrastructure

4. Cybersecurity Assessment

• Assess vulnerability of the organisation to cybersecurity attacks and present a status report

with recommendation to Executive Manager and OPCO.

5. Desktop support

• Assist the organization in executing the prioritized initiatives of the IT strategy.

4.2. Outputs of the services provided / key deliverables:

• 20 hours of desktop support and high-level network and server support per month based on SLA.

(unused hours to accumulate to the next month)

• Weekly preventative maintenance / health checks of all systems and network services.
• 60 days per year with a mid-tier IT Support resource on site (08H00 to 17H00) when needed.

(unused days to accumulate to the next month)

• Fault logging facility and expected time of attendance.
• Service provider must have a presence (or partnership) in the Gauteng region to service TIKZN’s

Gauteng Office on an ad hoc basis.

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5. Evaluation process

5.1. Phase 1 – Mandatory Requirements

Requirement comply: yes or NO

1. Proven experience in network and server support

• Bidder must provide proof of experience in providing enterprise network

and server support services.

(Proof required: 3 x Reference letters).

2. OEM/technology partner status

• Bidder must submit two of the following certifications:

o Fortinet, Cisco, HPE/HP, Microsoft, VMware, Veeam, Azure, or

equivalent.

NOTE: Failure to meet all the mandatory requirements will lead to the Bidder being disqualified and not

further evaluated for (Phase 2).

5.2. Phase 2 – SCM Administrative requirements

• The service provider must submit proof of registration on CSD (Central Supplier Database)/SARS

Pin.

• The SBD 4 form must be completed, signed by the authorised company representative.
• The SBD1 form must be completed, signed by the authorised company representative.
• The POPIA consent form must be completed, signed by the authorised company representative.
• The bidder must submit SBD 6.1 preference points claim form.

Failure to provide the above information may lead to bidder’s proposal not being considered further.

5.3. Phase 3: Compliance with RFQ specifications

• Quoting on less/ fewer items/ quantities than what has been requested will invalidate your

quotation.

• Only bid proposals that comply with RFQ specification will be further evaluated on price and

specific goals scoring according to PPPFA 2022 regulations.

5.4. Phase 3 – Price and Specific Goals Scoring

Pricing Considerations:

• Bidders’ price quotations must be inclusive of all applicable taxes (including VAT).
• Bidders total price weighs 80 points.

Bid response documents may be deposited in the bid box situated at (street address)

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

Contact person contact person

Telephone number telephone number

Facsimile number facsimile number

E-mail address e-mail address

Supplier information

Name of bidder

Postal address

Street address

Telephone number code number

Cellphone number

Facsimile number code number

E-mail address

VAT registration

Number

Supplier tax central

Compliance status compliance supplier

Or system pin: database

No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit

Yes No Yes No [A B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE/ SWORN AFFIDAVIT (FOR EMES & QSEs) MUST BE SUBMITTED IN ORDER TO QUALIFY FOR PREFERENCE POINTS FOR B-BBEE] ARE YOU THE ACCREDITED ARE YOU A FOREIGN BASED REPRESENTATIVE IN Yes No SUPPLIER FOR THE GOODS SOUTH AFRICA FOR Yes No /SERVICES /WORKS OFFERED? THE GOODS [IF YES, ANSWER THE /SERVICES /WORKS [IF YES ENCLOSE PROOF] QUESTIONNAIRE BELOW ] OFFERED? QUESTIONNAIRE TO BIDDING FOREIGN SUPPLIERS IS THE ENTITY A RESIDENT OF THE REPUBLIC OF SOUTH AFRICA (RSA)? YES NO DOES THE ENTITY HAVE A BRANCH IN THE RSA? YES NO DOES THE ENTITY HAVE A PERMANENT ESTABLISHMENT IN THE RSA? YES NO DOES THE ENTITY HAVE ANY SOURCE OF INCOME IN THE RSA? YES NO IS THE ENTITY LIABLE IN THE RSA FOR ANY FORM OF TAXATION? YES NO IF THE ANSWER IS “NO” TO ALL OF THE ABOVE, THEN IT IS NOT A REQUIREMENT TO REGISTER FOR A TAX COMPLIANCE STATUS SYSTEM PIN CODE FROM THE SOUTH AFRICAN REVENUE SERVICE (SARS) AND IF NOT REGISTER AS PER 2.3 BELOW. SBD1 PART B TERMS AND CONDITIONS FOR BIDDING

Bid submission: 1.1. Bids must be delivered by the stipulated time to the correct address. Late bids will not be accepted for consideration. 1.2. All bids must be submitted on the official forms provided–(not to be re-typed) or in the manner prescribed in the bid document. 1.3. This bid is subject to the preferential procurement policy framework act, 2000 and the preferential procurement regulations, 2017, the general conditions of contract (gcc) and, if applicable, any other special conditions of contract. 1.4. The successful bidder will be required to fill in and sign a written contract form (sbd7).

TAX COMPLIANCE REQUIREMENTS 2.1 BIDDERS MUST ENSURE COMPLIANCE WITH THEIR TAX OBLIGATIONS. 2.2 BIDDERS ARE REQUIRED TO SUBMIT THEIR UNIQUE PERSONAL IDENTIFICATION NUMBER (PIN) ISSUED BY SARS TO ENABLE THE ORGAN OF STATE TO VERIFY THE TAXPAYER’S PROFILE AND TAX STATUS. 2.3 APPLICATION FOR TAX COMPLIANCE STATUS (TCS) PIN MAY BE MADE VIA E-FILING THROUGH THE SARS WEBSITE WWW.SARS.GOV.ZA. 2.4 BIDDERS MAY ALSO SUBMIT A PRINTED TCS CERTIFICATE TOGETHER WITH THE BID. 2.5 IN BIDS WHERE CONSORTIA / JOINT VENTURES / SUB-CONTRACTORS ARE INVOLVED, EACH PARTY MUST SUBMIT A SEPARATE TCS CERTIFICATE / PIN / CSD NUMBER. 2.6 WHERE NO TCS PIN IS AVAILABLE BUT THE BIDDER IS REGISTERED ON THE CENTRAL SUPPLIER DATABASE (CSD), A CSD NUMBER MUST BE PROVIDED. 2.7 NO BIDS WILL BE CONSIDERED FROM PERSONS IN THE SERVICE OF THE STATE, COMPANIES WITH DIRECTORS WHO ARE PERSONS IN THE SERVICE OF THE STATE, OR CLOSE CORPORATIONS WITH MEMBERS PERSONS IN THE SERVICE OF THE STATE.” NB: FAILURE TO PROVIDE / OR COMPLY WITH ANY OF THE ABOVE PARTICULARS MAY RENDER THE BID INVALID. SIGNATURE OF BIDDER: ................................................... CAPACITY UNDER WHICH THIS BID IS SIGNED: ................................................... (Proof of authority must be submitted e.g. company resolution) DATE: ................................................... SBD 6.1 PREFERENCE POINTS CLAIM FORM IN TERMS OF THE PREFERENTIAL PROCUREMENT REGULATIONS 2022 This preference form must form part of all tenders invited. It contains general information and serves as a claim form for preference points for specific goals. NB: BEFORE COMPLETING THIS FORM, TENDERERS MUST STUDY THE GENERAL CONDITIONS, DEFINITIONS AND DIRECTIVES APPLICABLE IN RESPECT OF THE TENDER AND PREFERENTIAL PROCUREMENT REGULATIONS, 2022

GENERAL CONDITIONS 1.1 The following preference point systems are applicable to invitations to tender

the 80/20 system for requirements with a Rand value of up to R50 000 000 (all applicable taxes included); and

the 90/10 system for requirements with a Rand value above R50 000 000 (all applicable taxes included). 1.2 To be completed by the organ of state (Delete whichever is not applicable for this tender).

The applicable preference point system for this tender is the 90/10 preference point system.

The applicable preference point system for this tender is the 80/20 preference point system.

Either the 90/10 or 80/20 preference point system will be applicable in this tender. The lowest/ highest acceptable tender will be used to determine the accurate system once tenders are received. 1.3 Points for this tender (even in the case of a tender for income-generating contracts) shall be awarded for: (a) Price; and (b) Specific Goals. 1.4 To be completed by the organ of state: The maximum points for this tender are allocated as follows: POINTS PRICE 80 SPECIFIC GOALS 20 Total points for Price and SPECIFIC GOALS 100 of 5 1.5 Failure on the part of a tenderer to submit proof or documentation required in terms of this tender to claim points for specific goals with the tender, will be interpreted to mean that preference points for specific goals are not claimed. 1.6 The organ of state reserves the right to require of a tenderer, either before a tender is adjudicated or at any time subsequently, to substantiate any claim in regard to preferences, in any manner required by the organ of state.

DEFINITIONS (a) “tender” means a written offer in the form determined by an organ of state in response to an invitation to provide goods or services through price quotations, competitive tendering process or any other method envisaged in legislation. (b) “price” means an amount of money tendered for goods or services and includes all applicable taxes less all unconditional discounts. (c) “Rand value” means the total estimated value of a contract in Rand, calculated at the time of bid invitation, and includes all applicable taxes. (d) “tender for income-generating contracts” means a written offer in the form determined by an organ of state in response to an invitation for the origination of income-generating contracts through any method envisaged in legislation that will result in a legal agreement between the organ of state and a third party that produces revenue for the organ of state, and includes, but is not limited to, leasing and disposal of assets and concession contracts, excluding direct sales and disposal of assets through public auctions; and (e) “The Act” means the Preferential Procurement Policy Framework Act, 2000 (Act No. ).

FORMULAE FOR PROCUREMENT OF GOODS AND SERVICES 3.1. POINTS AWARDED FOR PRICE 3.1.1 THE 80/20 OR 90/10 PREFERENCE POINT SYSTEMS A maximum of 80 or 90 points is allocated for price on the following basis: 80/20 or 90/10 Pt−P min Pt−P min Ps = 80 (1 − ) or Ps = 90 (1 − ) P min P min Where Ps = Points scored for price of tender under consideration Pt = Price of tender under consideration Pmin = Price of lowest acceptable tender of 5 3.2. FORMULAE FOR DISPOSAL OR LEASING OF STATE ASSETS AND INCOME GENERATING PROCUREMENT 3.2.1. POINTS AWARDED FOR PRICE A maximum of 80 or 90 points is allocated for price on the following basis: 80/20 or 90/10 Pt−P max Pt−P max Ps = 80 (1 + ) or Ps = 90 (1 + ) P max Pmax Where Ps = Points scored for price of tender under consideration Pt = Price of tender under consideration Pmax = Price of highest acceptable tender

POINTS AWARDED FOR SPECIFIC GOALS 4.1. In terms of Regulation 4(2); 5(2); 6(2) and 7(2) of the Preferential Procurement Regulations, preference points must be awarded for specific goals stated in the tender. For the purposes of this tender the tenderer will be allocated points based on the goals stated in table 1 below as may be supported by proof/ documentation stated in the conditions of this tender: 4.2. In cases where organs of state intend to use Regulation 3(2) of the Regulations, which states that, if it is unclear whether the 80/20 or 90/10 preference point system applies, an organ of state must, in the tender documents, stipulate in the case of— (a) an invitation for tender for income-generating contracts, that either the 80/20 or 90/10 preference point system will apply and that the highest acceptable tender will be used to determine the applicable preference point system: or (b) any other invitation for tender, that either the 80/20 or 90/10 preference point system will apply and that the lowest acceptable tender will be used to determine the applicable preference point system, then the organ of state must indicate the points allocated for specific goals for both the 90/10 and 80/20 preference point system. of 5 Table 1: Specific goals for the tender and points claimed are indicated per the table below. (Note to organs of state: Where either the 90/10 or 80/20 preference point system is applicable, corresponding points must also be indicated as such. Note to tenderers: The tenderer must indicate how they claim points for each preference point system.) Number of points Number of points claimed (80/20 allocated (80/20 system) system) The specific goals allocated points in terms of this (To be completed (To be completed by tender by the tenderer) the organ of state) 20 20 Black Ownership: 51% or more black owned enterprises. The bidder with less than 51% black ownership will score 0 points Proof of Claim: CSD Report/BBBEE certificate/Affidavit. Promotion of enterprises located in eThekwini Municipality Proof of claim: Copy of a utility bill for property rates and services/ valid lease agreement/ proof of residence signed by a Ward Councilor. DECLARATION WITH REGARD TO COMPANY/FIRM 4.3. Name of company/firm............................................................................... 4.4. Company registration number: ..................................................................... 4.5. TYPE OF COMPANY/ FIRM  Partnership/Joint Venture / Consortium  One-person business/sole propriety  Close corporation  Public Company  Personal Liability Company  (Pty) Limited  Non-Profit Company  State Owned Company [TICK APPLICABLE BOX] 4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm, certify that the points claimed, based on the specific goals as advised in the tender, qualifies the company/ firm for the preference(s) shown and I acknowledge that: of 5 4.7. i) The information furnished is true and correct. ii) The preference points claimed are in accordance with the General Conditions as indicated in paragraph 1 of this form. iii) In the event of a contract being awarded because of points claimed as shown in paragraphs 1.4 and 4.2, the contractor may be required to furnish documentary proof to the satisfaction of the organ of state that the claims are correct. iv) If the specific goals have been claimed or obtained on a fraudulent basis or any of the conditions of contract have not been fulfilled, the organ of state may, in addition to any other remedy it may have – (a) disqualify the person from the tendering process. (b) recover costs, losses or damages it has incurred or suffered as a result of that person’s conduct. (c) cancel the contract and claim any damages which it has suffered because of having to make less favourable arrangements due to such cancellation. (d) recommend that the tenderer or contractor, its shareholders and directors, or only the shareholders and directors who acted on a fraudulent basis, be restricted from obtaining business from any organ of state for a period not exceeding 10 years, after the audi alteram partem (hear the other side) rule has been applied; and (e) forward the matter for criminal prosecution, if deemed necessary. .............................................. SIGNATURE(S) OF TENDERER(S) SURNAME AND NAME: ................................................................ DATE: ............................................................... ADDRESS: ............................................................... ............................................................... ............................................................... ............................................................... of 5

Points Allocation: 20 points

B-BBEE Details:

• The bidder must submit SBD 6.1 preference points claim form.
• B-BBEE Certificate / Affidavit.
• Bidders’ specific goals weigh 20 points.

Specific Goals Criteria Points

Historically Disadvantaged Individuals (HDIs) Goals:

Ownership: Black Owned Enterprises 51% or more = 10 points

Proof of claim: CSD full registration report/ B-BBEE certificate/ Affidavit

RDP Goals:

Promotion of enterprises located in eThekwini Municipality = 10 points

Proof of claim: Copy of a utility bill for property rates and services/ valid lease agreement/ proof

of residence signed by a Ward Councilor.

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Total Points 20

RFQ responses will be evaluated on the 80/20 Price & specific goals. SBD 6.1. Preference Points Claim Form in terms of

The Preferential Procurement Regulations 2022 must be completed and be submitted to claim specific goals points.

Failing to submit will results in your company scoring zero (0) points for specific goals.

NB: Tax matters for the recommended bidder will be verified on Central Supplier Database (CSD) or SARS

eFilling prior to awarding. If the bidders’ tax matters are non-compliant in terms of clause 4.2 & 4.3 will be

exercised from National Treasury Instruction No. /2018 (Tax Compliance Status Verification).

6. Communication

All enquiries relating to this RFQ should be sent via email: [email protected]

7. Conditions to be observed when responding to RFQ

No RFQ shall be deemed to have been accepted unless and until a formal contract/letter of award/order

form is prepared and executed. Quotation shall remain open for acceptance by Trade & Investment

KwaZulu-Natal for a period of 90 days from the closing date of the RFQ Enquiry.

8. Cost of bidding

The service provider shall bear all costs and expenses associated with the preparation and subm

HDI Requirement: 51%

Request for a service provider to provide high level network and server support (physical

And cloud-based) for tikzn for a period of twenty-four (24) months

1. Background

1.1. Trade & Investment KwaZulu-Natal is a South African trade and inward investment promotion

agency, established as a Schedule 3C public entity, to promote the province of KwaZulu-Natal as an

investment destination and to facilitate trade by assisting local companies to access international

markets. In terms of the Public Finance Management Act, Act No., as amended (PFMA),

5. Evaluation process

• The bidder must submit SBD 6.1 preference points claim form.

specific goals scoring according to PPPFA 2022 regulations.

5.4. Phase 3 – Price and Specific Goals Scoring

• Bidders total price weighs 80 points.

Specific Goals

• Bidders’ specific goals weigh 20 points.

Specific Goals Criteria Points

Ownership: Black Owned Enterprises 51% or more = 10 points

Promotion of enterprises located in eThekwini Municipality = 10 points

ers’ specific goals weigh 20 points.

Total Points 20

RFQ responses will be evaluated on the 80/20 Price & specific goals. SBD 6.1. Preference Points Claim Form in terms of

The Preferential Procurement Regulations 2022 must be completed and be submitted to claim specific goals points.

Failing to submit will results in your company scoring zero (0) points for specific goals.

any such costs, regardless of, without limitation, the conduct or outcome of the bidding, evaluation, and

e) Completed and signed preference points claim form (SBD6.1).

and serves as a claim form for preference points for specific goals.

1.1 The following preference point systems are applicable to invitations to tender

the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

the 90/10 system for requirements with a Rand value above R50 000 000 (all

a) The applicable preference point system for this tender is the 90/10 preference point

b) The applicable preference point system for this tender is the 80/20 preference point

c) Either the 90/10 or 80/20 preference point system will be applicable in this tender.

1.3 Points for this tender (even in the case of a tender for income-generating contracts)