Digital platforms maintenance, optimisation and support services – 36-Month contract

Preference point system: 90/10 (for requirements above R50 million) or 80/20 (up to R50 million).

Points allocation: Price and Specific Goals total 100 points.

Specific goals and points (90/10 system):

• Black Women Ownership: 4 points
• Black Youth Ownership: 2 points
• Black Ownership: 10 points
• SMMEs: 4 points

Total specific goals: 20 points (90/10 system).

For 80/20 system, specific goals points are: Black Women Ownership 2, Black Youth Ownership 2, Black Ownership 4, SMMEs 2, total 10.

Bidders must submit proof/documentation to claim specific goal points; failure to do so means no points claimed.

The organ of state may require substantiation of any preference claim at any time.

SBD 6.1 (Preference Points Claim Form) must be completed and submitted with the bid.

The form requires company name, registration number, and type of company (e.g., Pty Ltd, CC, sole proprietor, partnership).

The bidder must certify that the preference points claimed are true and correct.

Fraudulent claims may lead to disqualification, contract cancellation, recovery of costs, restriction from state business for up to 10 years, or criminal prosecution.

Preference point system: 90/10 or 80/20 as indicated in the tender.

Points for price and specific goals total 100.

Specific goals include Black Women Ownership, Black Youth Ownership, Black Ownership, and SMMEs, with points varying by system.

Bidders must indicate how they claim points for each specific goal.

Proof/documentation must be submitted with the bid to claim specific goal points.

Development, maintenance, optimisation and support of South African Tourism's digital platforms over a 36-month period, including 24/7 or follow-the-sun support across CMS platforms, Azure, databases, APIs, integrations and full-stack development.

Closing: 9 December 2026 at 10:00.

Compulsory briefing or site visit: none listed.

Administrative compliance

• Every page of the bid must be initialled and signed by an authorised representative of the bidder.
• All listed administrative documents must be completed, signed and submitted.
• Annexures must be attached in the prescribed sequence.

Returnable documents

• Part A and B (Bid Invitation Form, terms and conditions): completed, signed and submitted.
• SBD 1 (Invitation to Bid): completed and signed where applicable.
• SBD 4 (Declaration of Interest): completed and signed; discloses whether any director, trustee, shareholder, member or partner is employed by the state or connected to anyone at the department.
• SBD 6.1 (Preference Points Claim): completed and signed. If it is unsigned or incomplete, SAT may allow two working days to rectify, failing which the bid is disqualified.
• Annexure B: sworn affidavit confirming EME or QSE status, valid for 12 months from the date the commissioner signs it; required to claim SMME points.
• Annexure C: quoted price or financial offer aligned with the scope of work.
• Annexure D: proof of ownership by a black woman - founding documents (CIPC or similar) listing that ownership plus a copy of the ID document.
• Annexure E: proof of ownership by black person(s) - founding documents listing that ownership plus copies of identity documents.
• Annexure F: proof of ownership by black youth - founding documents listing that ownership plus copies of identity documents.
• Annexure G: latest Central Supplier Database report, used to verify tax compliance, banking details and black, black woman and black youth ownership.

Central Supplier Database

• All bidders, including proposed partner or subcontractor agencies, must be registered on the National Treasury CSD and submit proof (MAAA number, CSD report or similar).
• Registration: https://secure.csd.gov.za/ - South African companies only.

Tax compliance

• Tax compliance is assessed only when the tender is awarded, not during the evaluation phases.
• A bidder found non-compliant on CSD or SARS confirmation must provide proof of compliance or written SARS confirmation within seven working days; otherwise the tender is not awarded and SAT may consider the next bidder.

Disqualification risks

• A returnable form left unsigned or incomplete where SAT's two-working-day request is not met.
• Pages not initialled and signed.
• Non-delivery of tax compliance proof within seven working days at award stage.

Phase 1 - Administrative compliance

• Assessment of the listed administrative requirements: returnable documents, CSD registration and signing of every page.

Phase 2A - Desktop technical/functional evaluation

• Total: 100 points. Minimum qualifying score: 75 points to proceed to Phase 2B.
• Criterion 1 - Company experience, technical capability and senior developers (15 points): company profile, three reference letters and at least 5 points of reference-letter experience, with capability shown in CMS platforms, Azure, MySQL/MSSQL/PostgreSQL/MariaDB/SQLite, APIs, third-party plug-ins, systems integration, quality assurance and full-stack development.
• Criterion 2 - Business analyst (10 points): one current CV and qualifications; 9+ years scores 3, 6-8 years scores 2, 3-5 years scores 1, under 3 years or no CV/qualification scores 0.
• Criterion 3 - Technical capability and senior developers: current CVs and qualifications for five senior developers, a combined 50+ years of experience, minimum 10 years per developer and 24/7 or follow-the-sun support experience for each.
• Criterion 4 - UX designer (10 points): current CV, portfolio or work samples and qualifications; 7+ years scores 3, 5-6 years scores 2, 3-4 years scores 1, under 3 years or missing documents scores 0.
• Criterion 5 - Solution architect (10 points): current CV and qualifications or certifications; 9+ years scores 3, 6-8 years scores 2, 3-5 years scores 1, under 3 years scores 0.
• Criterion 6 - Account/project manager (5 points): current CV and qualifications or certifications; 8+ years scores 3, 6-7 years scores 2, 3-5 years scores 1, under 3 years scores 0.
• Criterion 7 - Delivery, transition and support execution plan (35 points): all six components scores 3, five components scores 2, four components scores 1, no plan or a materially non-responsive plan scores 0.

Phase 2B - Presentation and live demo

• Total: 100 points. Minimum qualifying score: 65 points to proceed to Phase 3; below 65 the bid is disqualified.
• Systems migration and consolidation plan: 3 for all four components and both mandatory case studies covering all five areas, 2 for three of four components and four of five areas, 1 for two of four components and three of five areas.
• Zero score: fewer than two case studies, fewer than two components, fewer than three case study areas, case studies older than five years, content not aligned with the scope of work, or a case study that does not name the client and project.
• Proposals are scored strictly against the stated criteria by the Bid Evaluation Committee using the four-point value scale.

Phase 3 - Price and specific goals (80/20 or 90/10)

• Only bidders scoring 65 or more in Phase 2B are evaluated.
• Preference system: 80/20 where the lowest acceptable tender is below R50 million; 90/10 where the lowest acceptable tender is above R50 million.
• Total: 100 points, being price points (80 or 90) plus specific goals points (20 or 10).
• Price formula: Ps = 80 (1 - (Pt - Pmin) / Pmin), where Pt is the price under consideration and Pmin the lowest acceptable price.
• Specific goals points under 80/20: black women ownership 4, black ownership 10, black youth ownership 2, SMME 4.
• The highest consolidated score is normally the preferred bidder; a contract may be awarded to another bidder only as provided in section 2(1)(f) of the PPPFA.
• Ties: the highest specific goals score wins; if still tied, the award is decided by drawing lots.
• Price and specific-goals points are added and rounded to two decimal places.

Scope

• Development, maintenance, optimisation and support of South African Tourism's digital platforms over a 36-month term, including 24/7 or follow-the-sun support.
• Platforms and technologies in scope: CMS platforms, Azure, MySQL/MSSQL/PostgreSQL/MariaDB/SQLite, APIs, third-party plug-ins, systems integration, quality assurance and full-stack development.

Migration and consolidation

• Decommission legacy systems, migrate to target platforms and establish a unified digital platform and operating systems framework.
• Phased roadmap with major tasks, milestones and timelines mapped across execution phases.
• A recognised project management methodology governing the migration lifecycle.
• A transition approach for phasing out legacy infrastructure while moving data and workloads to existing systems.
• Architecture and framework for a consolidated digital operating environment.

Delivery, transition and support execution plan

• Must cover mobilisation through contract close-out for the full development, maintenance, optimisation and support scope.
• A: project phases, activities, deliverables, dependencies, milestones, responsibilities and timeframes.
• B: mobilisation, knowledge transfer, transition and service commencement.
• C: delivery methodology, governance, reporting, quality assurance, risk, issue and change management.
• D: resource plan, escalation paths, 24/7 support model, service levels, incident and problem management and business continuity.
• E: security, data protection, release and deployment controls, system availability and minimising downtime during changes.
• Also required: performance measurement, continuous improvement and contract close-out.

Case studies

• Minimum two verifiable case studies implemented within the last five years: one in the tourism sector and one from any industry.
• Each must name the client and project and demonstrate migration, consolidation, close-out reporting, methodology and rationale, and improvement processes.

Presentation

• Phase 2B requires a presentation and live demo of the systems migration and consolidation plan.

Method statement expectations

• Account/project manager: CV and qualifications or certifications for managing digital-platform development, maintenance and support contracts, covering governance, reporting, risk, change, stakeholder and service-level management (minimum 3 years).
• Delivery, transition and support execution plan covering mobilisation through contract close-out for the full scope of development, maintenance, optimisation and support.
• Systems migration and consolidation plan setting out a phased roadmap, application of a recognised project management methodology, the decommissioning and transition approach, and the platform consolidation architecture.
• Case studies must demonstrate migration strategy, execution and risk management; consolidation approach and outcomes; formal close-out, sign-off and handover reporting; the methodology used and why it was chosen; and how performance optimisation, lessons learned and quality improvements were built in.

Company experience

• Demonstrated experience developing, maintaining, optimising and supporting digital platforms of comparable scope and complexity, including 24/7 or follow-the-sun support.
• Company profile plus three reference letters for comparable projects, each giving the client name, scope, technologies, contract period and a contactable reference.
• Reference letters must evidence at least 5 points of experience across CMS platforms, Azure, MySQL/MSSQL/PostgreSQL/MariaDB/SQLite, APIs, third-party plug-ins, systems integration, quality assurance and full-stack development. Letters outside the scope of work score zero.

Key personnel (CV and qualifications required for each)

• Business analyst: minimum 3 years in digital-platform requirements analysis, process mapping, stakeholder engagement and functional specification.
• Five senior developers: combined 50+ years, minimum 10 years each on comparable digital platforms, and 24/7 or follow-the-sun support experience for each developer.
• UX designer: minimum 3 years in user research, information architecture, interaction design, prototyping, usability testing and accessible responsive design, with a portfolio or work samples.
• Solution architect: minimum 3 years in digital-platform architecture, cloud solutions, integration, security, scalability, availability and technology standards.
• Account/project manager: minimum 3 years managing digital-platform development, maintenance and support contracts, covering governance, reporting, risk, change, stakeholder and service-level management.

Price scoring

• Price carries 80 points under the 80/20 system and 90 points under the 90/10 system.
• Formula: Ps = 80 (1 - (Pt - Pmin) / Pmin), where Pt is the bid price and Pmin the lowest acceptable price; the lowest acceptable tender scores full price points.
• Preference system: 80/20 where the lowest acceptable tender is below R50 million; 90/10 where it is above R50 million.
• Price points are consolidated with specific goals points and rounded to two decimal places.
• Phase 1 administrative compliance and the functional thresholds must be passed before price is scored.

Preference and price points

• Scoring: price 80 points plus specific goals 20 points where the 80/20 system applies; price 90 plus specific goals 10 where the 90/10 system applies.
• 80/20 applies where the lowest acceptable tender is below R50 million; 90/10 applies where the lowest acceptable tender is above R50 million.
• Price points: Ps = 80 (1 - (Pt - Pmin) / Pmin); the lowest acceptable tender scores 80 and higher-priced tenders score pro rata fewer points.

Specific goals points (80/20 system)

• Black women ownership: maximum 4 points, awarded pro rata to the percentage of the enterprise owned by black women (4 x % ownership / 100).
• Black ownership: maximum 10 points, awarded pro rata to the percentage owned by black persons (10 x % ownership / 100).
• Black youth ownership: maximum 2 points, awarded pro rata to the percentage of the enterprise owned by black youth (2 x % ownership / 100).
• SMME: 4 points where the bidder is an EME or QSE, otherwise 0.
• Ownership points are awarded only where the owners are actively involved in day-to-day management and exercise control over their shareholding.

Delivery and payment

• Deliveries may be accompanied by a delivery note or invoice showing the official purchase order number against which delivery was made.
• Deliveries that do not comply with the purchase order may be returned at the supplier's expense, and SAT will not pay for incorrectly delivered goods or services.
• Bidders must state the planned delivery period in days from the date an order is issued.

Registration and tax

• CSD registration: all bidders, including partners and subcontractors, must be registered on the National Treasury Central Supplier Database and submit proof (MAAA number, CSD report or similar); register at https://secure.csd.gov.za/ - South African companies only.
• Tax compliance: assessed at award stage only. A non-compliant bidder must provide proof of compliance or written SARS confirmation within seven working days, failing which the tender is not awarded and SAT may consider the next bidder.

B-BBEE and ownership evidence

• SMME status: sworn affidavit confirming EME or QSE status, valid for 12 months from the commissioner's signature date.
• Black woman ownership: CIPC or similar founding documentation listing the ownership, a copy of the ID document, and the latest CSD report listing the black woman owner.
• Black ownership: founding documentation listing the ownership, copies of ID documents, and the latest CSD report listing black shareholders or directors.
• Black youth ownership: founding documentation listing the ownership, copies of ID documents, and the latest CSD report listing the black youth owner.
• Ownership points require active involvement in day-to-day management and control of the business.

Definitions and thresholds

• EME: annual total revenue of R10 million or less. QSE: annual total revenue between R10 million and R50 million.
• Black people: Africans, Coloureds and Indians who are RSA citizens by birth, descent or naturalisation before 27 April 1994 or afterwards.
• Black youth: persons aged 14 to 35 at the closing date and time.
• HDI: a South African citizen denied voting rights under apartheid, and/or a woman, and/or youth; anyone who obtained South African citizenship on or before the interim Constitution is not an HDI.

Forms

• SBD 4 (Declaration of Interest): discloses state employment or connections of directors and owners. A false declaration disqualifies the bid.
• SBD 6.1 (Preference Points Claim): claims preference points and must be signed and complete.

Data protection

• Personal information is processed confidentially in line with POPIA and PAIA.

Liability

• SAT, its officials and employees accept no liability for any direct, indirect, special or consequential loss, damage or expense arising from information made available in the bid pack, or from actions or transactions based on it.

Data protection

• Personal information supplied to SAT is treated as confidential and processed under POPIA and PAIA; bidders consent to processing and further processing of that information, including disclosure to SAT's service providers and advisors and publication where required by SAT's mandate.

Phase 2A - desktop technical/functional evaluation (100 points; minimum 75 to proceed)

• Criterion 1 - company experience, technical capability and senior developers (15 points): company profile, three reference letters and at least 5 points of reference-letter experience; capability must be shown in CMS platforms, Azure, MySQL/MSSQL/PostgreSQL/MariaDB/SQLite, APIs, third-party plug-ins, systems integration, quality assurance and full-stack development. Missing evidence, fewer than 5 points or letters outside the scope score zero.
• Criterion 2 - business analyst (10 points): current CV and qualifications; 9+ years scores 3, 6-8 years scores 2, 3-5 years scores 1, under 3 years or no CV/qualification scores 0.
• Criterion 3 - five senior developers: CVs and qualifications for five developers, a combined 50 years or more, at least 10 years each, and 24/7 or follow-the-sun support experience. Fewer than five developers, a combined 49 years or less, under 10 years each, or no 24/7 support scores zero.
• Criterion 4 - UX designer (10 points): CV, qualifications and portfolio or work samples; 7+ years scores 3, 5-6 years scores 2, 3-4 years scores 1, under 3 years or missing documents scores 0.
• Criterion 5 - solution architect (10 points): CV and qualifications or certifications; 9+ years scores 3, 6-8 years scores 2, 3-5 years scores 1, under 3 years scores 0.
• Criterion 6 - account/project manager (5 points): CV and qualifications or certifications; 8+ years scores 3, 6-7 years scores 2, 3-5 years scores 1, under 3 years scores 0.
• Criterion 7 - delivery, transition and support execution plan (35 points): all six components scores 3, five scores 2, four scores 1, none or a materially non-responsive plan scores 0.

Phase 2B - presentation and live demo (100 points; minimum 65 to proceed)

• Systems migration and consolidation plan with four components: phased roadmap; recognised project management methodology; decommissioning and transition; platform consolidation.
• Two mandatory case studies within the last five years - one in tourism, one in any industry - each naming the client and project and covering migration, consolidation, close-out reporting, methodology and rationale, and improvement processes.
• Scores: 3 for all four components and all five case study areas; 2 for three components and four areas; 1 for two components and three areas; zero for fewer than two case studies, fewer than two components, fewer than three areas, case studies older than five years, misaligned content, or case studies without client and project names.

Phase 3 - price and specific goals (100 points)

• Only bidders with 65 or more points in Phase 2B are evaluated.
• 80/20 applies where the lowest acceptable tender is below R50 million; 90/10 where it is above R50 million.
• Price points and specific goals points are consolidated, and the highest scorer is normally the preferred bidder.

South African Tourism requires a Digital Platforms support partner to develop, maintain and support the full suite of SA Tourism owned digital platforms and supporting databases, with special focus on the South African National Tourism Product Database as the product data feeder to all platforms.

The partner must provide best-in-class solutions and services regarding development, coding, systems architecture, technical SEO and system performance management.

The service provider will manage front-end, back-end, log-in area and hosting management of these platforms, including updates, changes and new developments for optimisation and/or campaign purposes.

New digital platforms and applications may be required; these should be treated as projects with separate costs and then form part of the same support and maintenance services after delivery.

The work must be based on a signed-off roadmap, created and updated based on SA Tourism's needs and strategic input.

The goal is to adopt an agile project management methodology with monthly releases while delivering day-to-day support in parallel.

The service provider must have a structured and systematic approach to managing all digital-related requests from SA Tourism's defined points of contact across the business, locally and globally.

Closing date: 09 December 2026 at 12:00

Technical enquiries deadline: 17 November 2026 at 12:00

Responses to questions published: 19 November 2026

No briefing session or site visit is mentioned.

Enquiries:

• Contact: Francina Tlali
• Email: [email protected]
• Role: nominated official for written enquiries

Submission portal: https://e-procurement.southafrica.net

Tender queries (portal issues): [email protected]

Additional contact: Raymond Mabuela (email: [email protected])

Submission method: online only via the e-procurement portal at https://e-procurement.southafrica.net. Physical drop-offs and courier submissions are not permitted.

Returnable documents:

• Completed and signed official tender forms, including the bid form with CSD MAA number.
• All attached forms, questionnaires and specifications must be completed in full.
• Pricing schedule (detailed, plus summary under Part A Annexure C).
• Rate card for resources.

Disqualification risks:

• Late submissions (after 09 December 2026 at 12:00).
• Incomplete or unsigned tender forms.
• Submission by telegram, hand delivery, telex, facsimile, e-mail or similar means.
• Missing or duplicated pages in the tender document.

Tenders must be completed in black ink if not typed or printed.

Evaluation is subject to the Preferential Procurement Policy Framework Act and the Preferential Procurement Regulations, 2022, the General Conditions of Contract and any special conditions.

Proposals will be accepted only from companies that:

• Offer the required services.
• Have in-house teams capable of delivering all work.
• Have adequate operating infrastructure to serve SA Tourism locally, globally and across all business units.

Proposal content must demonstrate:

• Capability, credentials, operating model and development methodology.
• Use of a service desk and project management tools.
• In-depth knowledge of required back-end and front-end systems and development languages.
• Examples of previous clients and platform development work.
• Performance reports or research showing delivered websites/applications provided best user experience.
• Accolades or awards for innovative and user-friendly websites/applications.
• Performance reports showing SEO results.
• Forward and innovative thinking about websites and applications.
• Proposed day-to-day operating costs for maintenance, support and change requests (capped).
• Detailed rate card for project-based development requirements.

No minimum qualifying score or specific 80/20 or 90/10 split is stated in the document.

Scope: Development, maintenance, optimisation and support of the full suite of SA Tourism digital platforms for 36 months.

Key responsibilities:

• Maintain all SA Tourism digital platforms.
• Hosting and related costs for the Xneelo Platform, including support and maintenance while in production.
• Provide follow-the-sun and 24/7 support, troubleshooting and resolution of user queries.
• Monitor platforms to secure 99.8% system availability.
• Execute change requests (major and minor).
• Implement new features and functionalities.
• Consolidate and optimise systems architecture.
• Migrate and discontinue legacy systems.
• Develop new platforms and applications on request.
• Support campaign-related requirements for websites and applications.
• Publish and manage advertising pixels and tags.
• Define, manage and optimise technical SEO framework.

Platforms to support (existing top-level domains):

• www.southafrica.net (including sub-portals and country sites)
• country.southafrica.net
• www.southafricantourism.cn/
• Shotleft.co.za
• South-africa.jp
• www.tourismgrading.co.za
• deals.southafrica.net
• saspecialist.southafrica.net
• playbook.southafrica.net
• directory.southafrica.net
• globalhosting.southafrica.net
• Lilizela judging tool and website
• ncbportal.azurewebsites.net
• b2b.southafrica.net
• b2c.southafrica.net
• profile.shotleft.co.za (partner platform)
• www.indaba-southafrica.co.za (including database management, hosting, SEO, measurement, campaign management, communication and integration of third-party solutions) and app
• www.meetingsafrica.co.za (database management, SEO, hosting, match-making capabilities, communication and integration of third-party solutions) and app

Technology requirements:

• Experience with UMBRACO, Expression Engine, Model, Laravel PHP and Silver Stripe content management systems.
• Back-end database management, system integration, maintenance and quality assurance, including APIs and third-party plug-ins.
• Azure hosting platform management.
• Development in PHP (LAMP, Angular), .NET, Linux and Java; full-stack capability preferred.
• Manage front-end, back-end, log-in area and hosting management.

Business units served (product owners):

• Brand & Marketing
• Tourism Execution – Domestic Travel (Shot Left platforms)
• Tourism Execution – International Travel (country-based platforms for Travel & Trade)
• Brand Experience (tourism product databases)
• Brand Experience – Global Hosting
• Brand Experience – Grading Council
• Supply Chain Management (bid submission portal)
• Human Resources (job offers and employee branding)
• National Convention's Bureau (business events and destination bidding)
• Insights & Analytics (tourism reporting and performance dashboards)

Service levels:

• Priority 1 (Critical): response 1 hour, resolution 5 hours
• Priority 2 (Important): response 2 hours, resolution 10 hours
• Priority 3 (Medium): response 2 hours, resolution 24 hours
• Calls logged on follow-the-sun basis; 24/7 for Priority 1.

Target performance:

• Severity 1: 99.8% availability
• Severity 2: 99.5%
• Severity 3: 99%

Other requirements:

• Agile project management with monthly releases.
• Big releases at least every 3 months.
• UAT in pre-production environment before live deployment (non-negotiable).
• Backup plans tested regularly; disaster recovery tested quarterly.
• Data ownership: all databases and audience information become proprietary to SA Tourism; formal approval required for any use of first-party data.
• Admin access to all components of the digital platforms architecture.
• Monthly updates to functional specifications and user guides.
• Hosting costs for legacy systems (e.g., Hetzner) to be included; estimated at R60,000 per annum currently.

Methodology requirements:

• Adopt agile project management with monthly releases.
• Big releases at least every 3 months.
• Day-to-day support must run in parallel with major development work without impacting each other.
• Work must be based on a signed-off roadmap, created and updated with SA Tourism's needs and strategic input.
• Structured and systematic approach to managing all digital-related requests from SA Tourism's points of contact.
• Include supporting documentation, tools, account management, briefing templates, automated ticketing/project management system, SLA management and reporting.
• Test cases for new features must be done collaboratively with SA Tourism's point of contact, stakeholders, business analyst and development lead.
• Standard project management release stages: user profiling, UX design, minimum viable product release, UAT in pre-production environment before live deployment (non-negotiable).
• Fast Track process: SLA and sufficient resources for fast turnaround without conflicting with big platform updates.
• Document management and version control: functional specifications and user guides updated and reviewed monthly.
• Usability and experience optimisation: continuous analysis of user experience and navigation, with regular reports and proposed optimisations.
• Admin access and reporting: SA Tourism must have admin access to all components of the digital platforms architecture; multi-format reporting on all user actions and outcomes.

Bidder experience and qualifications:

• Must have in-house qualified teams for development and maintenance.
• Must be experienced in developing, maintaining and supporting websites within UMBRACO, Expression Engine, Model, Laravel PHP and Silver Stripe content management systems.
• Must have back-end database management, system integration, maintenance and quality assurance experience, including APIs and third-party plug-ins.
• Must have Azure hosting platform experience.
• Development team must be able to develop in PHP (LAMP, Angular), .NET, Linux and Java; full-stack capability preferred.
• Must have adequate operating infrastructure to serve SA Tourism locally, globally and across all business units.
• Must provide credentials of employees and company, operating model, and development methodology.
• Must provide examples of previous clients and platform development work.
• Must provide performance reports or research showing previous websites/applications delivered best user experience.
• Must provide accolades or awards for innovative and user-friendly websites/applications.
• Must provide performance reports showing SEO results.
• Must demonstrate forward and innovative thinking about websites and applications.

Quality requirements:

• Deliver high-quality user experience, tested regularly against case studies.
• Maintain 99.8% system availability, monitored and reported in SLA meetings.
• Continual updating and patching of all systems to ensure a secure environment, reported monthly.
• Backup plans must be up to date and tested regularly.
• Disaster recovery must be tested quarterly.
• Short loading times and optimised response to user actions.
• Intuitive, modernised interface with mobile-first approach.
• Technical SEO across all country sites.
• Data management, maintenance and cleaning.
• On-site search logic and optimisation.
• API creation and maintenance.
• Audit trailing to track changes.
• Sitemap file auto-update with new content (txt, xml, html).
• Timely turnaround times.
• Proactive sharing of best practices and innovative solutions.
• South African National Tourism Product Database management and optimisation.
• Product management approach to websites and applications.
• Ad-hoc requirements as required.

Pricing requirements:

• Detailed pricing schedule required, summarised under Part A (Annexure C).
• Price must include all local taxes and other reimbursable expenses.
• Rate card to be completed with quantities:
• Senior Developers: 5
• Business Analyst: 1
• UX Designer: 1
• Solution Architect: 1
• Account/Project Manager: 1
• Other (to be specified)
• For each resource, provide daily rate (VAT incl.), monthly rate (VAT incl.) and annual escalation percentage.
• Proposed day-to-day operating costs for maintenance, support and change requests must be capped.
• Detailed rate card for project-based development requirements.
• Hosting costs for legacy systems (e.g., Hetzner) to be included; estimated at R60,000 per annum currently.

Pricing format:

• Detailed pricing schedule required, summarised under Part A (Annexure C).
• Price must include all local taxes and other reimbursable expenses.

Rate card to be completed (quantities specified):

• Senior Developers: 5
• Business Analyst: 1
• UX Designer: 1
• Solution Architect: 1
• Account/Project Manager: 1
• Other (to be specified)

For each resource, provide daily rate (VAT incl.), monthly rate (VAT incl.) and annual escalation percentage.

No bid security, bonds, guarantees, retention or payment terms are stated in the document.

CSD registration:

• Bidders must be registered on the Central Supplier Database and provide a CSD MAA number on the bid form.

General:

• Bid subject to Preferential Procurement Policy Framework Act, Preferential Procurement Regulations 2022, General Conditions of Contract and any special conditions.
• No specific B-BBEE level, CIDB grading, tax clearance or local content requirements are stated in the document.

Additional evaluation considerations:

• Proposals must demonstrate capability, credentials, operating model and development methodology.
• Use of a service desk and project management tools.
• In-depth knowledge of required back-end and front-end systems and development languages.
• Examples of previous clients and platforms development work delivered.
• Performance reports or other research showing previous websites & applications delivered provided the best user experience.
• Accolades or awards given to previous websites & applications due to their innovative and user friendly nature.
• Performance reports showing previous websites & applications results of where SEO was implemented.
• Forward and innovative thinking about websites and applications.
• Proposed day-to-day operating costs for maintenance, support and change requests (capped).
• Detailed rate card for the project-based development requirements.

No specific scoring split or minimum qualifying score is stated.