Closing date: 19 August 2026, closing time 11:00.

Compulsory briefing session: Details are indicated on the cover page of the bid. Attendance is mandatory; bidders must sign the attendance register. Bidders who do not attend or do not sign the register will not be considered.

Bidding procedure and technical enquiries: Ms P. Zono, telephone 045 807 2290, email [email protected]. Facsimile: N/A.

Bids must be submitted online at www.etenders.gov.za; no physical bid documents will be accepted.

Returnable forms and documents (all must be completed, signed, and all pages initialed):

• SBD 1 (Invitation to Bid) completed and signed.
• SBD 3.1 (Pricing Schedule – Professional Services) completed and signed.
• SBD 4 (Declaration of Interest) completed and signed.
• SBD 6.1 (Preference Points Claim) completed and signed.
• Latest CSD report attached.
• Proof of professional/accreditation status and relevant certificates.
• References.
• Letter from a bank/financial institution confirming financial stability, or audited financial statements not older than 3 months.
• JV or Consortium Agreement (if applicable), with each party's CSD report.
• Written quotation on letterhead or quotation book, with company stamp, clear unit and total prices, and signed.
• Confirmation letter from an accredited financial institution that the bidder will be assisted financially once awarded.
• Proof of valid CSD registration, with the bid commodity appearing on CSD.
• Proof of LOGIS registration with active banking details.
• Form Part 5 Schedule J (Financial Particulars) completed.

Disqualification risks:

• Failure to comply with any Stage 1 administrative requirement invalidates the bid.
• Bids not submitted online or received after the closing time will not be accepted.
• Bidders listed on the Register for Tender Defaulters or List of Restricted Suppliers are automatically disqualified.

Evaluation is in two stages.

Stage 1 – Administrative Compliance / Pre-Qualification:

• SBD 1, SBD 3.1, SBD 4, SBD 6.1 completed and signed.
• Latest CSD report attached.
• Proof of professional/accreditation status and relevant certificates.
• References.
• Bank/financial institution letter confirming financial stability, or audited financial statements (not older than 3 months).
• JV/Consortium Agreement (if applicable) with CSD reports for all parties.
• Failure to comply invalidates the bid and it will not be evaluated.

Stage 2 – Price and Preference Points:

• 80/20 preference point system under the Preferential Procurement Regulations 2017: 80 points for price, 20 points for specific goals.
• Price points calculated using the formula Ps = (Pmin / Pt) x 80.

Functionality evaluation (technical proposal):

• Technical proposal scored out of 100: Understanding of the assignment (10), Training methodology (15), Course content (15), Experience (20), Facilitator competence (15), Accreditation/recognition (15), Training resources (10).
• Minimum qualifying threshold: 70/100. Bidders scoring below this will not proceed to price and preference evaluation.

Scope: Appointment of an accredited training provider to deliver a Dispensing Licence Course to 20 professional nurses / eligible health professionals at Chris Hani District Health, Eastern Cape Department of Health.

Training content must cover:

• Legislative and regulatory framework: Medicines and Related Substances Act, 1965; dispensing regulations; pharmacy and nursing legislation; South African Nursing Council requirements; Department of Health policies; scheduled medicines; prescriptions and medicine orders; record keeping; confidentiality; professional accountability.
• Principles of dispensing: prescription interpretation, patient identification, medicine selection, dosage calculations, preparation and packaging, labelling, patient counselling, interactions and contraindications, dispensing errors, quality assurance.
• Medicine management: storage, stock control, stock rotation, expiry-date management, cold-chain requirements, security, scheduled medicines, stock records, ordering and receipt, damaged and expired medicines, wastage and disposal.
• Patient-centred dispensing: patient assessment, communication, counselling, adherence support, health education, medicine information, adverse drug reactions, referral.
• Practical competency: prescription interpretation, medicine calculations, medicine selection, packaging and labelling, patient counselling, dispensing procedures, identification of dispensing errors, medicine storage and stock management, completion of relevant records.

Training provider requirements:

• Legal registration of the training institution/business.
• Relevant accreditation/approval/recognition for the course offered; accreditation or registration of the course where legally required.
• Qualified and professionally registered facilitators.
• Experience in providing dispensing-related training to nurses or eligible health professionals.
• At least three relevant references, preferably from public-sector healthcare institutions.
• Training programme/course outline, learning materials, assessment methodology, evidence of previous successful training interventions, quality assurance mechanisms.
• Capacity to conduct training within the required period.
• Must clearly distinguish between accreditation of the provider, recognition of the course, and regulatory requirements for the dispensing licence.

Facilitator requirements:

• Appropriate professional qualification; registration with relevant professional body where applicable.
• Demonstrable expertise in medicines management and dispensing; relevant teaching/training experience; experience training professional nurses.
• Knowledge of current legislation; provide current professional registration certificate and updated CV.

Training methodology: Classroom-based theoretical instruction, interactive presentations, case studies, group discussions, practical demonstrations, practical exercises, simulated dispensing activities, competency assessments, written assessments, question-and-answer sessions.

Venue: Institution-based training at a venue provided by Chris Hani District Health.

Duration: Maximum of 5 days.

Course materials: Training manual, course notes, relevant legislation and regulatory information, dispensing guidelines, practical exercises, assessment materials, reference materials; all must be current and relevant to the South African healthcare environment.

Assessment: Written, practical, and competency assessments; attendance requirements; remedial/re-assessment arrangements; provider must specify minimum requirements for successful completion.

Certification: Issue participants with appropriate documentation confirming completion. Specify type of certificate, accrediting/recognising body, validity period, requirements for obtaining it, whether it supports a dispensing licence application, and any additional regulatory steps.

Dispensing licence application support: Cover application requirements, supporting documentation, submission procedures, regulatory authority requirements, renewal requirements, professional responsibilities. Provider must not guarantee the granting of a dispensing licence; final approval rests with the statutory authority.

Deliverables: Training programme (before commencement), qualified facilitators, training materials (one set per participant), daily attendance register, theoretical and practical training, assessments, participant results, certificates for successful participants, final training completion report to the hospital, and licence application guidance.

Reporting: Final report to the designated official of Chris Hani District Health within 10 working days after training completion, including participant numbers, attendance, completion, assessment results, passes, remediation needs, certificates issued, challenges, recommendations, and copies of attendance and assessment records.

Regulatory disclaimer: The procurement of training is not the procurement of dispensing licences. The provider must state in its proposal whether completion of the course automatically results in a dispensing licence. Statutory requirements prevail over course requirements.

7.1 The bidder must submit details regarding the bid price for the Services on the Pricing

Schedule form/s attached as Part 5 – Schedule C which completed form/s must be

submitted together with the bid documents.

7.2 Pricing must be stipulated INCLUSIVE OF VALUE ADDED TAX.

7.3 It is an express requirement of this invitation to bid that the bidders provide some

transparency in respect to their pricing approach. In this regard, bidders must indicate the

basis on which they have calculated their pricing by completing all aspects of the Pricing

Schedule form Part 5 – Schedule C

Understanding of the assignment 10

Training methodology 15

Course content 15

Experience 20

Facilitator competence 15

Accreditation/recognition 15

Training resources 10

Total 100

Invitation to Bid (SBD 1)

Part 1 – Special Conditions of Bid

Part 2 – Conditions of Contract and Operational Requirements

Part 3 – Bid Strategy

Part 4 – Summary of Scope

Part 5 – Bid Forms and related documentation

Schedule A – Government Procurement: General Conditions of Contract

Schedule B – Tax Clearance Certificate Requirement (SBD 2)

Schedule C – Pricing Schedule (SBD 3.2)

Schedule D – Declaration of Interest (SBD 4)

Schedule E – Qualifications and experience

Schedule F – Organization type

Schedule G – Organizational Structure

Schedule H – Details of Bidder’s nearest office

Schedule I – Financial Particulars

Schedule J - Preference Points Claim Forms (SBD 6.1)

 Legal registration of the training institution/business.

 Relevant accreditation/approval/recognition applicable to the course being offered.

 Accreditation or registration of the course where legally required.

 Qualifications and professional registration of facilitators.

 Experience in providing dispensing-related training to nurses or other eligible health professionals.

 At least three relevant references from previous clients, preferably public-sector healthcare institutions.

 Training programme/course outline.

 Learning materials.

 Assessment methodology.

 Evidence of previous successful training interventions.

 Quality assurance mechanisms.

 Capacity to conduct the training within the required period.

 The bidder must clearly distinguish between accreditation of the training provider, recognition/accreditation of the course, and regulatory requirements for

the actual dispensing license.

• Demonstrable competence and experience in providing dispensing-related training to nurses or eligible health professionals.
• Appropriate accreditation, approval or recognition applicable to the proposed course, where required.
• Qualified and appropriately registered facilitators.
• Current course content aligned with applicable South African legislation, professional requirements and Department of Health policies.
• At least three relevant institutional references.
• Capacity to provide training materials, assessments and certificates.
• Ability to provide a final training report and participant assessment results.

 Hold an appropriate professional qualification.

 Be registered with the relevant professional regulatory body where applicable.

 Have demonstrable expertise in medicines management and dispensing.

 Have relevant teaching/training experience.

 Have experience in training professional nurses.

5. Detail such person’s qualifications and experience below :

Signature of (on behalf of) bidder

Performance measurement provisions: Service Provider shall provide the Services during the term of the contract in compliance with the quality and related standards stipulated in the Specifications and the service level agreement. Compliance will be determined with reference to reports provided by Service Provider, reports or complaints received from third parties, user satisfaction surveys conducted by DoH, and service reviews, inspections or audits carried out by or on behalf of the DoH. Service Provider shall at all times keep full and accurate records of all Services provided and shall retain such records for the currency of the contract. Upon termination of the contract such records must be provided to the DoH upon request. Measurement of performance includes periodic checks by DoH and/or its appointed Technical Support Manager, service complaints handling, and user satisfaction surveys. The results of checks, audits and surveys shall be binding on Service Provider unless Service Provider can prove otherwise, and DoH shall be entitled to exercise its remedies based on such findings.

(Professional Services)

Name of bidder: .........................................................BID NO.: ....................................................

Closing time 11:00 on the .........................

Offer to be valid for 120 days from the closing date of bid.

Nb: use ink, preferably black, to fill in this form

Please use attached spread sheet for full pricing

Course No of Course cost Total cost

Delegates per delegate

Dispensing Licence Course – 20 for

theoretical training 5days

Practical training 20

Training materials 20

Morning Tea 20

(Tea/Coffee + Scones only)

• 2 x Bottled Water

Lunch (Starch, 1 x Meat, 3 20

Veggies + 1 soft Drink only)

Total cost

VAT

Total cost (VAT Incl)

Eastern Cape Department of Health

• Required by : Eastern Cape Department of Health

• At : Queenstown

Price must be inclusive of all Taxes

Signature of the Bidder: Company Stamp

..................................................

Eastern Cape Department of Health

Sbd 4

Bidder’s disclosure

1. Purpose of the form

Any person (natural or juristic) may make an offer or offers in terms of this invitation to bid.

In line with the principles of transparency, accountability, impartiality, and ethics as

enshrined in the Constitution of the Republic of South Africa and further expressed in

various pieces of legislation, it is required for the bidder to make this declaration in respect

of the details required hereunder.

Where a person/s are listed in the Register for Tender Defaulters and / or the List of

Restricted Suppliers, that person will automatically be disqualified from the bid process.

2. Bidder’s declaration

2.1 Is the bidder, or any of its directors / trustees / shareholders / members / partners or any

person having a controlling interest1 in the enterprise,

employed by the state? YES/NO

2.1.1 If so, furnish particulars of the names, individual identity numbers, and, if applicable, state

employee numbers of sole proprietor/ directors / trustees / shareholders / members/

partners or any person having a controlling interest in the enterprise, in table below.

Full Name Identity Number Name of State institution

2.2 Do you, or any person connected with the bidder, have a relationship with any person who

is employed by the procuring institution? YES/NO

2.2.1 If so, furnish particulars:

................................................................................................

................................................................................................

2.3 Does the bidder or any of its directors / trustees / shareholders / members / partners or any

person having a controlling interest in the enterprise have any interest in any other related

enterprise whether or not they are bidding for this contract?

Yes/no

2.3.1 If so, furnish particulars:

........................................................................................

1 the power, by one person or a group of persons holding the majority of the equity of an

enterprise, alternatively, the person/s having the deciding vote or power to influence or to direct

the course and decisions of the enterprise.

Eastern Cape Department of Health

........................................................................................

24.4 Bidders must be registered on LOGIS with active banking details

24.5 Bidders must submit / attach written quotation on a letterhead or quotation book, even if the

pricing schedule has been filled.

24.6 Quotations must have a company stamp, clear unit price and total price of all goods/service

required and signed.

24.7 Bidders must ensure that they quoted according to our specification.

24.7.3 Form Part 5 schedule J must be completed accordingly

A Invitation to Quote (SBD1) completed and signed

B Pricing Schedule (SBD 3.1) completed and signed

C Declaration of Interest (SBD 4) completed and signed

D Preferential Points Claim (SBD 6.1)

SBD 3.1 Part 5 – Schedule

Pricing schedule

(Professional Services)

Name of bidder: .........................................................BID NO.: ....................................................

Closing time 11:00 on the .........................

Offer to be valid for 120 days from the closing date of bid.

Nb: use ink, preferably black, to fill in this form

Pricing must be submitted on the Pricing Schedule (SBD 3.1 – Professional Services), inclusive of VAT.

Pricing items (for 20 delegates):

• Dispensing Licence Course – theoretical training (5 days)
• Practical training
• Training materials
• Morning tea (tea/coffee + scones + 2 x bottled water)
• Lunch (starch, 1 x meat, 3 veggies + 1 soft drink)

Provide total cost, VAT, and total cost (VAT inclusive).

Offer must be valid for 120 calendar days from the closing date.

Required by Eastern Cape Department of Health at Queenstown.

Bidders must submit a confirmation letter from an accredited financial institution that they will be assisted financially once the bid is awarded.

CSD registration: Mandatory. Bidders must be registered on the Central Supplier Database before submitting; the bid commodity must appear on CSD. Failure to register may invalidate the bid.

Tax compliance: SARS Tax Compliance Status (TCS) or PIN required; verification done via CSD and SARS. Where no TCS is available, provide CSD number. Each party in a consortium/JV/sub-contracting arrangement must submit separate proof of TCS/PIN/CSD.

B-BBEE: A B-BBEE status level verification certificate or sworn affidavit (for EMEs and QSEs) must be submitted to qualify for preference points.

LOGIS: Bidders must be registered on LOGIS with active banking details.

Foreign suppliers: Must complete the questionnaire in Part B; if not resident in RSA with no branch, permanent establishment, or source of income, tax compliance status is not required.

Professional accreditation: Proof of professional/accreditation status and relevant certificates required.

Declaration of Interest (SBD 4): Discloses whether any director/shareholder is employed by the state or connected to the procuring institution; false declarations lead to disqualification.

Declaration of Bidder's Past SCM Practices: Must be completed and signed.

Consortium/JV: Agreement must be signed by all members, name a lead member, and be submitted with the bid.

discretion, to withdraw by notice to bidders any Services or combination of Services from

the bid process, to terminate any party’s participation in the bid process or to accept or

reject any response to this invitation to bid on notice to the bidders without liability to any

party. Accordingly, parties have no rights, expressed or implied, with respect to any of the

21.1 The information contained in the invitation to bid has been prepared in good faith. Neither

the DoH nor any of their respective directors, advisors, officers, employees, agents,

representatives make any representation or warranty or give any undertaking express or

implied, or accept any responsibility or liability whatsoever, as to the contents, accuracy or

completeness of the information contained in the invitation to bid, or any other written or

oral information made available in connection with the bid and nothing contained herein is,

or shall be relied upon as a promise or representation, whether as to the past or the future.

21.2 This invitation to bid may not contain all the information that may be required to evaluate a

possible submission of a response to this invitation to bid. The bidder should conduct its

own independent analysis of the operations to the extent required to enable it to respond to

this bid.

2.1 Payment of any consideration in terms of the contract shall not constitute acceptance of any defective or non-conforming Services or otherwise

relieve Service Provider of any of its obligations under the contract.

2.2 To the extent that the DoH disputes the correctness, nature, extent or calculation of any fees or expenses payable to Service Provider in terms of the

contract, DoH shall be entitled to withhold payment of such disputed amounts until such time as such dispute is resolved.

Specifications and the service level agreement (if any) contemplated in clause 11 above.

The provisions of Clause 10 document contain the manner in which Service Provider’s performance will be measured throughout the term of the

contract.

9.2 Compliance. For purposes of the contract the compliance by Service Provider with the stipulated responsibilities and service standards will be

determined: -

 with reference to reports provided by Service Provider;

 with reference to reports or complaints received from third parties;

 by means of user satisfaction surveys conducted by DoH

 by means of service reviews, inspections or any audit carried out by or on behalf of the DoH.

9.3 Records. Service Provider shall at all times keep full and accurate records of all Services provided in terms of the contract and shall retain such

records for the currency of the contract. Upon termination of the contract such records must be provided to the DoH upon request.

9.4 Measurement of performance

 Periodic checks: DoH and/or its appointed Technical Support Manager shall carry out periodic checks (the intervals to be determined by DoH) the

purpose of which shall be to determine whether Service Provider is providing the Services in accordance with the terms and conditions of the

contract if accepted by DoH.

 Provide professional nurses with appropriate knowledge and skills relating to medicine dispensing.

 Develop competence in the legal and ethical requirements governing dispensing.

 Improve nurses' understanding of medicine selection, preparation, labelling, storage and supply.

 Promote rational and safe use of medicines.

 Strengthen compliance with applicable South African legislation and professional requirements.

 Improve patient safety in the dispensing and supply of medicines.

 Enable eligible participants to meet the relevant requirements for application for a dispensing licence, where applicable.

 Strengthen medicine management practices within the institution.

4. Scope of work

 Legislative and regulatory framework: Medicines and Related Substances Act, 1965 (Act ); applicable dispensing regulations; pharmacy-

related legislative requirements; nursing legislation and professional requirements; South African Nursing Council requirements; Department of Health

policies and guidelines; scheduled medicines; prescriptions and medicine orders; record keeping; confidentiality; and professional accountability.

 Principles of dispensing: definition and principles; prescription interpretation; patient identification; assessment of prescriptions; medicine selection;

dosage and calculations; preparation and packaging; labelling; directions for use; patient counselling; interactions and contraindications; dispensing

errors; and quality assurance.

 Medicine management: storage; stock control; stock rotation; expiry-date management; cold-chain requirements; security; scheduled medicines; stock

records; ordering and receipt; damaged and expired medicines; wastage and disposal.

 Patient-centered dispensing: patient assessment; communication; counselling; adherence support; health education; medicine information; adverse drug

reactions; referral; and appropriate communication with patients.

 Application requirements.

 Supporting documentation.

 Submission procedures.

 Regulatory authority requirements.

 Renewal requirements.

 Professional responsibilities associated with dispensing.

 The provider must not guarantee the granting of a dispensing licence, as final approval is subject to the requirements and decision of the relevant

statutory/regulatory authority.

24.1 Bidders must complete, sign all the prescribed bid forms and all pages must be

initialed.

24.2 Bidders must submit a confirmation letter from an accredited financial institution that the

bidder will be assisted financially once the bid is awarded.

24.3. Bidders must attach a proof of a valid CSD Registration (Central Supplier Database) and

Ensure that bided commodity appear on CSD.

24.4 Bidders must be registered on LOGIS with active banking details

24.5 Bidders must submit / attach written quotation on a letterhead or quotation book, even if the

pricing schedule has been filled.

24.6 Quotations must have a company stamp, clear unit price and total price of all goods/service

required and signed.

24.7 Bidders must ensure that they quoted according to our specification.

24.7.3 Form Part 5 schedule J must be completed accordingly

Eastern Cape Department of Health

Tax compliance requirements: Bidders must ensure compliance with their tax obligations. Bidders are required to submit their unique Personal Identification Number (PIN) issued by SARS to enable the organ of state to view the taxpayer's profile and tax status. Application for Tax Compliance Status (TCS) or PIN may also be made via e-filing. Bidders may also submit a printed TCS together with the bid. In bids where consortia/joint ventures/sub-contractors are involved, each party must submit a separate proof of TCS/PIN/CSD number. Where no TCS is available but the bidder is registered on the Central Supplier Database (CSD), a CSD number must be provided.

25.1 Stage 1 Administrative Compliance/ Pre-Qualification

Stage 1: administrative compliance

Requirement Please Tick √

Comply Not

Comply

A Invitation to Quote (SBD1) completed and signed

B Pricing Schedule (SBD 3.1) completed and signed

C Declaration of Interest (SBD 4) completed and signed

D Preferential Points Claim (SBD 6.1)

E Latest CSD report attached

F Proof of professional/accreditation status.

G Relevant certificates.

H References.

I Letter from the Bank / financial institution confirming financial

stability or audited financial statement ( not older than 3 months)

J JV or Consortium Agreement (if applicable) All service providers to

attach CSD reports

NB: Failure to comply with the above pre-qualification will be invalidated the bid and

the bid will not be evaluated.

Eastern Cape Department of Health

25.2 Stage 2: Price and Preference Points Evaluation

The bid will be evaluated in terms of the 80/20-point system as stipulated in the Preferential

Procurement Regulations 2017. The 80 points will be allocated for price and 20 points for attaining

Specific goals of contributor

 Preference points for this bid shall be awarded for:

(a) Price; and

(b) Specific goals.

25.2.1 The 80/20 preference point systems

A maximum of 80 or 90 points is allocated for price on the following basis:

Where

Ps = Points scored for price of tender under consideration

Pt = Price of tender under consideration

Pmin = Price of lowest acceptable tender

25.2. Formulae for disposal or leasing of state assets and income

Generating procurement

3.2.1. Points awarded for price

A maximum of 80 or 90 points is allocated for price on the following basis:

Where

Ps = Points scored for price of tender under consideration

Pt = Price of tender under consideration

Pmax = Price of highest acceptable tender

Eastern Cape Department of Health

Part 2

Conditions of Contract and Operational Requirements

1. Contract

The contract for the supply of the required Service in terms of this invitation to bid shall come into being on the date of issue of the letter of acceptance

of the bidders bid by the DoH or any other authorized authority or person (as the case may be). The bidder is further obliged for the future support while

the contract is in force.

2. Fees and charges

2.1 Payment of any consideration in terms of the contract shall not constitute acceptance of any defective or non-conforming Services or otherwise

relieve Service Provider of any of its obligations under the contract.

2.2 To the extent that the DoH disputes the correctness, nature, extent or calculation of any fees or expenses payable to Service Provider in terms of the

contract, DoH shall be entitled to withhold payment of such disputed amounts until such time as such dispute is resolved.

3. General responsibilities of the service provider

3.1 The DoH’s operational requirements. The Service Provider shall, in the provision of the required service, have due regard to the operational

requirements of the DoH and other parties occupying or operating from the relevant institution, clinic and Office and shall not do, or permit to be done,

anything which may negatively impact on such parties’ operational requirements.

3.2 Problem identification and reporting. The Service Provider shall be proactive in reporting any matters which it may become aware of which may

impact on the business continuity or operations of the DoH at the relevant institution, clinic and office. Without detracting from the generality of this

statement, Service Provider shall:-

• Without delay inform the DoH of all incidents or accidents which may occur at the relevant Complex which involve Service Provider’s personnel;

• Co-operate fully with the DoH in analyzing and investigating such incidents or accidents.

Eastern Cape Department of Health

3.3 Other Service Providers The Service Provider acknowledges that it may be required to provide the Services in conjunction with third party service

providers and shall, where requested by the DoH, co-operate fully with such persons.

3.4 Regulations and statutes The Service Provider shall, in the provision of the Services observe and comply with all relevant provisions of all

applicable legislation and regulation

3.5 Compliance with procedures.

It is recorded that during the currency of the contract the DoH may implement procedures and policies at the relevant Institution. The Service

Provider shall comply fully with any such reasonable procedures and policies, including the permit to work procedures and health and safety

procedures.

3.6 The Service Provider shall ensure that it and its personnel shall at all times comply fully with any safety, fire, emergency and security procedures and

policies applicable at the relevant Institution.

3.7 Should the DoH at any time believe that any member of Service Provider’s personnel is failing to comply with any such procedures or policies, the

DoH shall be entitled to deny such personnel member access to the relevant premises and require Service Provider to replace such person without

delay?

3.8 Service Provider’s procedures The Service Provider shall, upon receipt of written request from the DoH or its appointed Manager:-

The Service Provider:-

 acknowledges that he is fully aware of the terms and conditions of the Act;

 acknowledges that he is an employer in its own right with duties and responsibilities as prescribed in the Act;

 agrees to comply with all rules and regulations implemented by or on behalf of the DoH at the relevant Instituion in covering letter relating to health

and safety and will inform the DoH immediately should Service Provider for any reason be unable to comply with the provisions of the Act and such

rules and regulations.

Eastern Cape Department of Health

8. Service level agreement

It is recorded that the DoH and the service provider will enter into a Service Level Agreement stipulating exact deliverables and terms of payment.

Performance measurement provisions shall be reduced to writing in a service level agreement if required and signed by both parties.

9. Performance measurement provisions

9.1 Introduction.

Service Provider shall provide the Services during the term of the contract in compliance with the quality and related standards stipulated in the

Specifications and the service level agreement (if any) contemplated in clause 11 above.

The provisions of Clause 10 document contain the manner in which Service Provider’s performance will be measured throughout the term of the

contract.

9.2 Compliance. For purposes of the contract the compliance by Service Provider with the stipulated responsibilities and service standards will be

determined: -

 with reference to reports provided by Service Provider;

 with reference to reports or complaints received from third parties;

 by means of user satisfaction surveys conducted by DoH

 by means of service reviews, inspections or any audit carried out by or on behalf of the DoH.

9.3 Records. Service Provider shall at all times keep full and accurate records of all Services provided in terms of the contract and shall retain such

records for the currency of the contract. Upon termination of the contract such records must be provided to the DoH upon request.

9.4 Measurement of performance

 Periodic checks: DoH and/or its appointed Technical Support Manager shall carry out periodic checks (the intervals to be determined by DoH) the

purpose of which shall be to determine whether Service Provider is providing the Services in accordance with the terms and conditions of the

contract if accepted by DoH.

Eastern Cape Department of Health

 Service complaints: All service complaints, deviations, non-conforming services and suggestions that are reported to Service Provider by DoH,

its appointed facilities manager, or any other party shall be given proper and speedy consideration by Service Provider. The Service Provider

shall investigate complaints, deviations and non-conforming services in accordance with procedures approved by the DoH.

 User satisfaction survey: A user satisfaction survey shall be conducted by DoH at such intervals as DoH may determine to assess service user

satisfaction. The user satisfaction survey shall be conducted in such form and in accordance with such procedures as the parties may agree to in

writing from time to time.

9.5 Results of checks, audits and surveys DoH shall be entitled to utilize the findings of the surveys, checks, audits and reports contemplated

above to determine compliance by Service Provider with the service standards and responsibilities stipulated in the contract. It is recorded that the

results of the above checks shall, save to the extent that Service Provider can prove otherwise be binding on Service Provider and DoH shall be

entitled to exercise its remedies stipulated in the contract based on such findings.

10. Breach and termination

Bidders are referred to Paragraph 23 of General Conditions of Contract (GCC) relating to failure to comply with conditions of this contract.

Eastern Cape Department of Health

Part 4 – Schedule B

Tax Clearance Certificate

Tax clearance requirements

IT is a condition of bidding: -

1. The Department of Health will verify the tax compliance status of bidders on the central Supplier Database (CSD) for all price quotations and

competitive bids prior to award as per National Treasury Instruction no 4A of 2016/17 Central Supplier Database.

Part 5 - Schedule C

 Written assessment.

 Practical assessment.

 Competency assessment.

 Attendance requirements.

 Remedial assessment/re-assessment arrangements.

 The service provider must clearly specify the minimum requirements for successful completion.

13. Certification

 Upon successful completion, the service provider must issue participants with appropriate documentation confirming completion.

 The bidder must specify the type of certificate issued, accrediting/recognising body where applicable, certificate validity period if applicable, requirements

for obtaining the certificate, whether the certificate supports an application for a dispensing licence, and any additional regulatory steps.

14. Dispensing licence application support

 Application requirements.

 Supporting documentation.

 Submission procedures.

 Regulatory authority requirements.

 Renewal requirements.

 Professional responsibilities associated with dispensing.

 The provider must not guarantee the granting of a dispensing licence, as final approval is subject to the requirements and decision of the relevant

statutory/regulatory authority.

15. Deliverables

No. Deliverable Requirement

1 Training programme Detailed programme before commencement

2 Facilitators Qualified and experienced facilitators

3 Training materials One complete set per participant

4 Attendance register Daily attendance records

Eastern Cape Department of Health

5 Theoretical training As per approved programme

6 Practical training Where required by the course

7 Assessments Written/practical assessments

8 Results Participant assessment results

9 Certificates Certificates for successful participants

10 Final report Training completion report to hospital

11 Licence guidance Guidance on subsequent application process, where

applicable

16. Reporting requirements

 Number of participants registered.

 Number who attended.

 Attendance rate.

 Number who completed the course.

 Assessment results.

 Number who passed.

 Number who require remediation/re-assessment.

 Certificates issued.

 Challenges encountered.

 Recommendations.

 Copies of relevant attendance and assessment records.

 The final report must be submitted to the designated official of Chris Hani District Health within 10 working days after completion of the training.

Eastern Cape Department of Health

17. Tenderer's technical proposal

Criterion Points

Understanding of the assignment 10

Training methodology 15

Course content 15

Experience 20

Facilitator competence 15

Accreditation/recognition 15

Training resources 10

Total 100

18. Functionality evaluation

 The institution should establish a minimum functionality threshold before price and preference points are considered.

 Proposed minimum qualifying score: 70/100.

 Bidders scoring below the stipulated minimum threshold will not proceed to the next stage of evaluation, subject to the applicable SCM framework and bid

document.

19. Expected outcome

• Improved knowledge of dispensing principles.
• Improved understanding of relevant legislation.
• Demonstrated appropriate dispensing competencies.
• Improved ability to identify and prevent dispensing errors.
• Improved patient counselling skills.
• Improved medicine-management practices.
• Completion of required assessments.

Eastern Cape Department of Health

• Appropriate certification/documentation for participants who successfully meet the course requirements

20. Important regulatory disclaimer

 The procurement of training services is not itself the procurement of dispensing licences.

 The appointed provider must provide a recognised/appropriately approved training intervention and assist participants to understand the applicable

regulatory process.

 The granting of an individual dispensing licence remains subject to the requirements and decision of the competent statutory authority.

 The bidder must clearly state in its proposal: “Completion of the proposed training course does/does not automatically result in the issuing of a dispensing

licence.”

 Where an application to a statutory authority is required, the provider must clearly identify the additional steps and requirements.

21. Governance and legal compliance

 Medicines and Related Substances Act .

 Applicable regulations relating to dispensing.

 Nursing Act .

 Applicable South African Nursing Council requirements.

 Applicable Department of Health policies and guidelines.

 Occupational health and safety requirements.

 Protection of personal information requirements.

 Applicable public-sector procurement requirements.

 Where there is a conflict between the provider's course requirements and applicable legislation or regulatory requirements, the relevant statutory and

regulatory requirements shall prevail.

Eastern Cape Department of Health

SBD 3.1 Part 5 – Schedule