Genesys license renewal (12 months) – sabs RFQ 202060

Closing date and time: 02 September 2026 @ 11:00 AM (compulsory). Non-compulsory briefing session: Not Applicable. Quotation validity period: 120 days from closing date. SABS may extend validity by 60 days by written notice.

Enquiries: Ntobeko Mweli. Email: [email protected]. Phone: 012 428 6691. Bidders must not contact any other SABS personnel regarding this RFQ — may lead to disqualification. Canvassing by bidders/suppliers will result in disqualification. Submission address: email to [email protected].

Submission method: email to [email protected]. Format: PDF files only, maximum 14 MB (compressed zipped folder if necessary). Submissions via links or WeTransfer will not be accepted. Closing date and time: 02 September 2026 @ 11:00 AM. No late submissions accepted. Bidder is responsible for ensuring the quotation is received on time. No compulsory briefing session. Returnable documents (all must be completed, signed and submitted with the quotation): CSD registration report; valid B-BBEE certificate or sworn affidavit (for specific goal points); SBD 4 (Bidder's Disclosure); SBD 6.1 (Preference Points Claim Form per Preferential Procurement Regulations 2022); Appendix A (Non-Disclosure Agreement); Genesys reseller/partner accreditation documentation (mandatory requirement).

Evaluation uses the 80/20 preference points system (Preferential Procurement Regulations 2022). Price: 80 points. Specific Goals: 20 points. Only bidders who submit quotations as per the scope of work will be evaluated further. Mandatory requirement: Genesys reseller/partner accreditation documentation — bidders who do not meet this will be disqualified. Specific goals points are claimed via SBD 6.1 and supported by a valid B-BBEE certificate or sworn affidavit. Points for specific goals: 100% black ownership = 10; 75-99% = 8; 60-74% = 6; 51-59% = 4; 0-25% = 2; 0% = 0. 100% black women ownership = 6; 51-99% = 4; 30-50% = 2; 0% = 0. 100% owned by persons with disabilities = 4; 51-99% = 2; 0-50% = 0. Failure to submit proof for specific goals means points are not claimed.

Scope: Genesys License Renewal for 12 months. Items: 1) Genesys System Migration from Existing Service Provider to New Service Provider; 2) Genesys Hosted Contact Center Services; 3) Genesys Engage on Premise Base Package (20 licences, 12 months) inclusive of Infomart Reporting, Infomart HA, Interactive Insights, CIM Platform, CIM HA, Workspace, Softphone, SIP Interaction, SIP Interaction HA, Qualification & Parking, Qualification & Parking HA, Email, Genesys Chat; 4) MCP Recording Connector (20 licences, 12 months); 5) Local Support (20 licences, 12 months); 6) Genesys Engage Base Package Renewal: 20 Inbound Voice, 20 Email, 20 Chat; 7) SIP Comm License (1 licence, 12 months); 8) Quality Manage License (1 licence, 12 months). Delivery to SABS Groenkloof. Mandatory: Genesys reseller/partner accreditation documentation.

Pricing requirements: Fixed Value quotation. Must include delivery to SABS Groenkloof and transportation cost. Fixed price — where foreign currencies are involved, bidders must make provision for forward cover. No pricing schedule or bill of quantities provided in the document; the scope lists licence quantities and terms for each item. Payment terms: no advance payment; payment only upon agreed delivery of service/goods.

Quotation must include: Fixed Value; Delivery to SABS (Groenkloof); Transportation cost; Fixed price — where foreign currencies are involved, bidders should make provision for forward cover. No advance or upfront payment — payment only upon agreed delivery of service/goods. SABS not responsible for bidder's preparation/submission costs. SABS not bound by any legal/contractual terms included in bidder's quotation.

Mandatory compliance documents: CSD registration report; valid B-BBEE certificate or sworn affidavit (for specific goal points); SBD 4 (Bidder's Disclosure) — declares no conflict of interest, state employment, or collusive practices; SBD 6.1 (Preference Points Claim Form) — claims specific goals points per Preferential Procurement Regulations 2022; Appendix A (Non-Disclosure Agreement) — signed; Genesys reseller/partner accreditation documentation (mandatory requirement — failure to provide disqualifies the bid).

Contractual terms: RFQ subject to SABS Standard Terms and Conditions (available at https://www.sabs.co.za/Procurement/proc_toc.asp). RFQ does not constitute a contract; SABS reserves the right to reject any non-conforming submission, select a bidder based on its own criteria, or not select any bidder. SABS may discontinue the evaluation process at any time without liability for bidder losses. Quotation validity: 120 days from closing date, extendable by 60 days by written notice. Confidentiality: all information provided under this RFQ is covered by the Non-Disclosure Agreement (Appendix A) — obligations last 12 months from signature. SABS retains ownership of intellectual property rights on all material and processes relating to the service. No advance payment — payment only upon agreed delivery. SABS not responsible for bidder's costs. SABS not bound by bidder's contractual terms included in the quotation. Canvassing or contacting other SABS personnel leads to disqualification.

Evaluation criteria: 80/20 preference points system (Preferential Procurement Regulations 2022). Price: 80 points. Specific Goals: 20 points. Only bidders submitting quotations as per scope of work are evaluated. Mandatory pre-qualification: Genesys reseller/partner accreditation documentation — non-submission leads to disqualification. Specific goals points claimed via SBD 6.1 with supporting B-BBEE certificate/sworn affidavit. Points allocation: Black ownership (100%=10, 75-99%=8, 60-74%=6, 51-59%=4, 0-25%=2, 0%=0); Black women ownership (100%=6, 51-99%=4, 30-50%=2, 0%=0); Ownership by persons with disabilities (100%=4, 51-99%=2, 0-50%=0). Failure to submit proof for specific goals = points not claimed. SABS may require substantiation of claims at any time.