Support & maintenance of microsoft dynamics CRM 365 – mqa tender in gauteng

Closing date: 2026-09-17 at 11:00. No other dates (briefings, site visits) are stated.

Submission email: [email protected]. The appointed service provider will report to the Senior Manager IT. No other contact details are provided.

Submit proposals via email to [email protected]. Closing date: 2026-09-17 at 11:00. All returnable forms (CSD proof, tax clearance or tax PIN, B-BBEE certificate or sworn affidavit, SBD 4, SBD 6.1) must be completed, signed, and included. Failure to submit compliance documents may lead to disqualification, though bidders may be contacted to address outstanding information within a reasonable timeline.

Four-phase evaluation: (1) Compliance – submission of required documents; (2) Mandatory – bidder must be a certified Microsoft Dynamics 365 partner (provide partnership certificate); (3) Functionality – scored out of 100 (minimum 70 to proceed): institutional experience (40 points, minimum 3 reference letters), senior technical resource experience and qualifications (30 points, minimum 5 years experience, certified), junior technical resource experience and qualifications (30 points, minimum 3 years experience, certified); (4) Pricing and specific goals – 80/20 preference points system (Price 80 points, Specific goals 20 points). Specific goals: B-BBEE status level (max 15 points) and promotion of black woman/youth/disabled/rural area-owned businesses (max 5 points).

Scope: Support and maintenance of Microsoft Dynamics CRM 365 (cloud solution) for the MQA on a time and material basis for 12 months. Tasks include: support and maintenance, configuration of escalations and workflows, customization of reports, attending to technical problems, integration with other systems, access to latest updates, licensing as required, and ad-hoc development as approved. Deliverables: system support, report writing and modification, licensing, integration, and ad-hoc development. Work starts upon signing the contract and SLA. The bidder must be a certified Microsoft Dynamics 365 partner. Senior technical resource: minimum 5 years experience, certified. Junior technical resource: minimum 3 years experience, certified. Company experience: minimum 3 reference letters from clients for similar work.

Company experience: minimum 3 reference letters from clients for support and maintenance of Microsoft Dynamics CRM 365, each on letterhead, signed, dated, with contact details, and confirming successful work within 5 years of closing date. Senior technical resource: minimum 5 years experience in Microsoft Dynamics CRM 365 support and maintenance, with a certified Microsoft Dynamics CRM 365 certification valid for at least 6 months prior to closing. Junior technical resource: minimum 3 years experience, with a certified Microsoft Dynamics CRM 365 certification valid for at least 6 months prior to closing. CVs and certifications must be submitted.

No specific quality management system or certifications are required. The service provider must exhibit professionalism, integrity, and honesty in performance, and deliver reports and solutions that meet the MQA's objectives.

Bidders must complete a pricing schedule with rates for: senior technical human resource, junior technical human resource, and callout fee (rate per km). The contract is on a time and material basis, so rates are per hour. Payment is for acceptable work completed as per the agreed Pricing Schedule.

Pricing is on a time and material basis. Bidders must provide rates for: senior technical human resource, junior technical human resource, and callout fee (rate per km). Payment will be made only for acceptable work completed and delivered in line with the agreed Pricing Schedule. No bond, guarantee, or insurance requirements are stated.

Compliance documents: Proof of CSD registration; valid Tax Clearance Certificate or tax PIN; B-BBEE Certificate of Measured Entity (or sworn affidavit for EMEs) – if not submitted, zero points for B-BBEE; SBD 4 (Declaration of Interest) fully completed and signed; SBD 6.1 (Preference Points Claim Form) fully completed and signed. Mandatory requirement: Bidder must be a certified Microsoft Dynamics 365 partner (provide partnership certificate). B-BBEE claims must be substantiated with an original or certified copy of a valid B-BBEE certificate from a SANAS-accredited verification agency or IRBA-registered auditor. Exempted Micro Enterprises must submit a letter from the Accounting Officer.

B-BBEE claims must be substantiated with an original or certified copy of a valid B-BBEE Status Level Verification Certificate issued by a SANAS-accredited verification agency or an IRBA-registered auditor. Exempted Micro Enterprises must submit a letter from the Accounting Officer appointed in terms of the Close Corporation Act. Bidders who do not submit a B-BBEE certificate or sworn affidavit are non-compliant contributors and do not qualify for specific-goal preference points.

No specific health and safety requirements are stated for this support contract. The MQA is established under the Mine Health and Safety Act, but this does not impose additional OHS obligations on the service provider.

Contract duration: 12 months. Work commences upon signing the service provider contract and Service Level Agreement (SLA). The MQA may terminate the contract for non-performance or poor quality. Payment only for acceptable work delivered on time. The MQA may award to more than one bidder, and reserves the right not to award.

Pricing and specific goals are evaluated under the 80/20 preference points system: Price 80 points, Specific goals 20 points.