Provisioning of data centre consolidated infrastructure (hardware, architecture, design, purchase and software) for TRANSNET port terminals, tnpa and TRANSNET corporate centre – 5-Year contract

Consolidated Infrastructure Refresh pricing workbook covering Transnet Corporate Centre (TCC), Transnet National Ports Authority (TNPA) and Transnet Port Terminals (TPT). The workbook is structured to show the costing model for establishing, managing, developing and deploying the required infrastructure refresh, with separate sheets for each entity and for TPT's port sites.

Pricing response format

• The consolidated Infrastructure Refresh pricing workbook must be used for the pricing response; it is mandatory.
• The workbook is protected; only the cells highlighted in light blue are editable.
• Rand values must be entered to two decimal places.
• All pricing must be inclusive of VAT.
• Where a standard pricing model does not charge for an element listed in the workbook, the bidder must state its charging methodology in the Assumptions section (for example not applicable, or charged on a time and materials basis).
• Only unconditional discounts are taken into account for pricing evaluation.

Pricing evaluation

• Only unconditional discounts are considered when pricing is evaluated.

Scope

• Provisioning of hardware, architecture, design, purchase and software of infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC).
• Agreement term: five years.

Pricing workbook structure

• Consolidated summary covering TCC, TNPA and TPT, split into once-off cost and annual costs for Years 1 to 5.
• TCC: separate summaries for TCC DC and TCC RDC infrastructure refresh, plus services.
• TNPA: infrastructure refresh and services.
• TPT sites: Durban, Richards Bay, Port Elizabeth, Cape Town, East London and Ngqura, plus services.

Pricing goals

• Predetermined fixed pricing for services over the agreement term.
• Scalable to accommodate additions or reductions in business requirements.
• Services can be plugged in and unplugged to adapt to new delivery methods.
• Bidder assumptions must be visible.
• Pricing models must reflect ongoing continuous improvement gains.
• Pricing structured to encourage standardised use and behaviour.
• Transparent to underlying cost drivers.
• Enables external benchmarking of competitive services.

Pricing basis

• All amounts inclusive of VAT.
• Rand values to two decimal places.
• Exchange rate to be used when completing the workbook: R16,14.
• Pricing validity: 180 days.
• Pricing must be fixed for the term of the agreement.
• Costs to be quoted as once-off cost plus annual costs for Years 1 to 5, consolidated across TCC, TNPA and TPT.
• Only unconditional discounts count towards pricing evaluation.

Transnet is consolidating ICT infrastructure requirements across its operating divisions into a single procurement for hardware, architecture, design, purchase and software of infrastructure over five years.

Scope split into four parts

• Part 1 (TPT): replacement of end-of-life hardware infrastructure at Durban, Richards Bay, Cape Town, Port Elizabeth, Ngqura and East London, with a five-year maintenance and support agreement.
• Part 2 (TNPA): supply, installation and configuration of additional resources on the existing Huawei HCS 6.1 platform, provision of a private cloud disaster recovery site, and five years of support and maintenance.
• Part 3: Transnet Regional Datacentre Infrastructure Refresh.
• Part 4: Transnet HCS Datacentre Infrastructure Additional Requirements.

Background

• The consolidation follows Transnet's ICT modernisation strategy and the migration of applications to private cloud (Queens Warehouse and Vodacom data centres) and Microsoft Azure.
• TPT currently runs a mix of VMware-virtualised and standalone servers: virtualised sites at Durban, Cape Town and Ngqura Container Terminal; standalone sites at Richards Bay, East London and Port Elizabeth.
• Durban runs Lenovo compute with IBM V7000 storage, Veeam backups, SQL Server Management Studio and Oracle RMAN backups; the NAVIS database cluster remains on standalone machines.
• Standalone sites use Lenovo XClarity Administrator for monitoring and lifecycle management.
• Target architecture: Durban keeps virtual machines except the Navis servers; Cape Town and NCT remain unchanged; East London, Richards Bay and Port Elizabeth become virtualised; Navis database servers remain standalone.

Closing

• 28 October 2026 at 12:00 midday.

Briefing (non-compulsory)

• 02 October 2026 at 11:00, on Microsoft Teams, approximately 2 hours.
• Attendance is not compulsory but is encouraged; the session starts punctually and information is not repeated for late arrivals.
• Confirm attendance and send contact details and the number of representatives to [email protected].
• Teams link: https://teams.microsoft.com/meet/367033259537372?p=gNyqGyUcqPMnvOdDXA
• Meeting ID: 367 033 259 537 372
• Passcode: RZ7om2wY

Clarifications

• RFP Clarification Request Form (Section 8) to [email protected] by 16:00 on 09 October 2026.
• Responses are published on the National Treasury e-tender portal and the Transnet website.

Bid validity

• 180 business days from the closing date.

Bidding and technical enquiries

• Contact: Reetsang Modise
• Telephone: 011 308 4905
• Email: [email protected]

Post-closing communication

• Contact: Barbara Msomi
• Telephone: 011 308 1892
• Email: [email protected]

Complaints

• Email: [email protected]

Submission

• Method: Transnet e-Tender Submission Portal
• Portal: https://transnetetenders.azurewebsites.net

Submission method

• Electronic only, through the Transnet e-Tender Submission Portal: https://transnetetenders.azurewebsites.net
• Register a company profile, log an intent to bid, then upload the bid against the selected tender.
• Upload limit: 30 MB per upload; multiple uploads are permitted.
• Submit at least one day before the closing date; no late submissions are accepted.
• Each bidder must submit through its own registered profile under the bidding company's name. A bid submitted through another company's profile is rejected or disqualified, even where the other company is a subsidiary or holding company.
• In a joint venture, any JV party may submit on behalf of the JV.
• Only one proposal per bidder per bid invitation.
• Sign, stamp and date the bottom of each page before uploading; the signatory must be legally authorised to bind the bidder.

Returnable documents (all must be completed and returned)

• SBD 1: invitation to bid cover form carrying bidder, contact and compliance details.
• Section 5: Proposal Form and list of returnable documents.
• Section 6: Certificate of Acquaintance with the RFP, Master Agreement and applicable documents.
• Section 7: RFP Declaration and Breach of Law Form.
• Section 8: RFP Clarification Request Form, used for queries.
• Section 9: Specific Goals Points Claim Form.
• Section 11: Job-Creation Schedule.
• Section 12: SBD 5.
• Section 13: Protection of Personal Information form.
• Annexure L: Supplier Declaration Form.
• Proof of authority to sign, such as a company resolution.

Disqualification risks

• Late submission.
• Submitting through another company's profile.
• More than one proposal per bidder.
• Unsigned or omitted returnable documents.
• A material deviation from Transnet's standard contractual terms.
• Offering hardware, architecture or software that deviates from, substitutes or falls below the specifications in the Scope of Work.

Evaluation stages

• Technical pre-qualification first: OEM accreditation, authorisation, certification or OEM partnership proof is required for every hardware and software technology proposed, together with OEM evidence of interoperability with Transnet's existing Veeam and OceanProtect backup environment.
• A bid that deviates from, substitutes or offers lower-grade specifications than the Scope of Work is deemed non-responsive and disqualified from further evaluation.
• Proposals are then reviewed by Transnet's Legal Counsel; a material deviation from the standard terms and conditions may result in disqualification.
• Preference points are claimed on the Specific Goals Points Claim Form (Section 9) under the PPPFA and Preferential Procurement Regulations.
• Joint ventures are evaluated on one consolidated B-BBEE scorecard.
• Annexure E contains the consolidated technical evaluation.

Scope

• Supply, architecture, design, purchase and software of ICT infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC) over five years.
• Part 1 (TPT): replacement of end-of-life hardware infrastructure at Durban, Richards Bay, Cape Town, Port Elizabeth, Ngqura and East London, with a five-year maintenance and support agreement.
• Part 2 (TNPA): supply, installation and configuration of additional resources on the existing Huawei HCS 6.1 platform, provision of a private cloud disaster recovery site, and five years of support and maintenance.
• Part 3: Transnet Regional Datacentre Infrastructure Refresh.
• Part 4: Transnet HCS Datacentre Infrastructure Additional Requirements.
• TPT provides only the physical data centre facilities and LAN connectivity; the appointed provider supplies, implements and tests all hardware.

Server types

• Virtualisation hosts: centrally managed, host multiple virtual machines, connect to enterprise storage, and must be compatible with the current VMware deployment and Veeam backup solution.
• Standalone machines: physical servers not managed by VMware, each with a dedicated management console for remote access, hardware diagnostics and power management, connected to the same enterprise storage as the virtualisation hosts.

Durban production site

• Virtualisation hosts: 4 × 2048 GB, 4 CPUs, 16 cores per CPU; 2 × 1024 GB, 2 CPUs, 16 cores per CPU.
• Standalone servers: 2 × 512 GB, 2 CPUs, 16 cores per CPU; 1 × SQL 8192 GB, 8 CPUs, 32 cores per CPU.
• HANA-certified standalone servers: 1 × 8192 GB, 8 CPUs, 24 cores per CPU; 4 × 8192 GB, 4 CPUs, 8 cores per CPU; 1 × 8192 GB, 8 CPUs, 16 cores per CPU.
• Storage: 300 TB flash (hosts, HANA certified) × 1; 200 TB flash (DEV and QA host, HANA certified) × 1; 300 TB flash backup × 1.

Durban disaster recovery site

• Virtualisation hosts: 4 × 2048 GB, 4 CPUs, 16 cores per CPU; 1 × 1024 GB, 2 CPUs, 16 cores per CPU.
• Standalone servers: 2 × 128 GB, 2 CPUs, 16 cores per CPU; 1 × SQL 8192 GB, 8 CPUs, 32 cores per CPU.
• HANA-certified standalone servers: 1 × 8192 GB, 8 CPUs, 24 cores per CPU; 1 × 8192 GB, 4 CPUs, 8 cores per CPU.
• Storage: 300 TB flash (hosts, HANA certified) × 1; 500 TB air-gapped PBBA backup × 1; 300 TB flash backup × 1.

Richards Bay (primary and DR sites)

• Virtualisation hosts: 2 × 1024 GB, 4 CPUs, 16 cores per CPU.
• Backup server: 1 × 128 GB, 2 CPUs, 16 cores per CPU.
• Storage: 60 TB flash × 1; 120 TB flash backup × 1.

Cape Town (primary and DR sites)

• Virtualisation hosts: 2 × 2048 GB, 4 CPUs, 16 cores per CPU.
• Backup server: 1 × 128 GB, 2 CPUs, 16 cores per CPU.
• Storage: 100 TB flash × 1; 150 TB flash backup × 1.

Port Elizabeth production (Ngqura DR) and Ngqura production (Port Elizabeth DR)

• Virtualisation hosts: 2 × 2048 GB, 4 CPUs, 16 cores per CPU.
• Backup server: 1 × 128 GB, 2 CPUs, 16 cores per CPU.
• Storage: 100 TB flash × 1; 150 TB flash backup × 1.

Hardware to be supplied

• Virtualisation hardware and once-off virtualisation licences valid for at least five years from activation, compliant with OEM licensing rules; the provider determines the correct licence quantity.
• Dedicated compute servers outside the virtualisation environment.
• Enterprise SAN storage with built-in WORM, secure snapshot and ransomware detection.
• On-premises air-gapped enterprise backup appliance (PBBA) for the Durban site.
• SAN switches and networking components.
• Racks, PDUs, PDU-to-server power cables and single-phase (caravan plug) to PDU cables.
• KVM switch, KVM display, keyboard, mouse and cables where required.
• Top-of-rack switches, fibre and Cat6 cabling, SFPs, console cables.

Service levels

• Remote service availability: 24×7×365.
• On-site support: production within 4 hours; test and development within 24 hours.
• Response times: critical under 30 minutes; medium under 45 minutes; low under 1 hour.
• Replacement of failed components within 48 hours.
• The provider must dispatch a certified hardware engineer to site and complete repairs itself; parts-only support models are not accepted.
• Firmware maintenance scheduled to OEM guidelines, with backups taken beforehand to allow rollback.
• Back-to-back agreements with OEMs, including warranties and guarantees; replacement components must be original and compatible.
• A fault logging procedure and support contact details must be handed to the TPT Infrastructure team.
• Support personnel must be available for on-site fault resolution in every region where hardware is deployed.

Implementation and handover

• Examine the existing VMware environment, install and configure virtualisation hosts, replicate VM configurations, install operating systems, test VM deployment and configure disaster recovery for VMs.
• VM deployment checklist signed per port.
• Monthly support report covering issues resolved, infrastructure changes, monitoring alerts and actions, and migration dependencies.
• Monthly SLA meeting minutes.
• Project management milestones, a five-year hardware maintenance certificate, decommissioning of old hardware, documentation, skills transfer to 12 TPT administrators, post-deployment clean-up, and a six-month post-implementation support sign-off.

Hardware and licensing

• Virtualisation hardware across all data centres must be compatible with the current VMware deployment and Veeam backup solution.
• Virtualisation licences are procured once-off, compliant with OEM licensing rules, valid for at least five years from activation; the provider determines the required licence quantity.
• Dedicated compute servers outside the virtualisation environment.
• Enterprise SAN storage with built-in WORM, secure snapshot and ransomware detection.
• On-premises air-gapped enterprise backup appliance (PBBA) for the Durban site.
• SAN switches and networking components; racks, PDUs and power cabling; KVM switch, display, keyboard, mouse and cables where required; top-of-rack switches, fibre and Cat6 cabling, SFPs and console cables.

Implementation and quality control

• Examine the existing VMware environment, install and configure virtualisation hosts, replicate VM configurations, install operating systems, test VM deployment and configure disaster recovery for VMs.
• VM deployment checklist signed for each port.
• Monthly support report covering issues resolved, infrastructure changes, monitoring alerts and actions taken, and migration dependencies addressed.
• Monthly SLA meeting minutes.
• Project management milestones, a five-year hardware maintenance certificate, decommissioning of old hardware, documentation, skills transfer to 12 TPT administrators, post-deployment clean-up, and a six-month post-implementation support sign-off.

Pricing workbooks

• Annexure A: Pricing Workbook – TPT.
• Annexure B: Pricing Workbook – TNPA.
• Annexure C: Pricing Workbook – TCC DC and RDC refresh.
• Annexure D: Consolidated summary of the pricing workbooks.

Related annexures

• Annexure E: Consolidated technical evaluation.
• Annexure F: Draft Master Agreement.
• Annexure G: Service level requirements.
• Annexure H: Service credits.
• Annexure I: Non-disclosure agreement.
• Annexure J: Transnet's Supplier Integrity Pact.
• Annexure K: Transnet's General Bid Conditions.
• Annexure L: Supplier Declaration Form.

Pricing

• Pricing is submitted on the pricing workbooks: Annexure A (TPT), Annexure B (TNPA) and Annexure C (TCC DC and RDC refresh), with Annexure D as the consolidated summary of the workbooks.
• Proposals are deemed offers; no changes to bid rates are accepted after the closing date or after award unless the contract provides for it.

Subcontracting condition

• The winning bidder must subcontract a minimum of 30% of the total contract value.
• Failure to meet this condition may prevent conclusion of the contract.
• Transnet may conduct due diligence on subcontractors, including investigations to detect fronting.

Statutory and registration

• CSD: bidders must self-register on National Treasury's Central Supplier Database at https://secure.csd.gov.za. Only foreign suppliers with no locally registered entity are exempt.
• Tax: a valid SARS Tax Compliance Status PIN or a printed TCS certificate must be submitted; where no TCS is available, a CSD number must be provided. Unincorporated consortia, joint ventures and subcontractors must each submit a separate TCS certificate, PIN or CSD number.
• B-BBEE: a B-BBEE status level verification certificate or a sworn affidavit (for EMEs and QSEs) must be submitted.
• Employment Equity Act: bidders must comply with its requirements, including Section 53.
• Security clearance: the successful bidder, its personnel and its subcontractors may be required to obtain clearance to CONFIDENTIAL, SECRET or TOP SECRET level, at the bidder's own responsibility.
• POPIA: the Protection of Personal Information form (Section 13) must be returned.

Technical pre-qualification

• Valid OEM accreditation, authorisation, certification or OEM partnership proof for each proposed hardware and software technology, with separate evidence per OEM.
• OEM-issued evidence of interoperability with Transnet's existing Veeam backup solution and OceanProtect backup environment.
• OEM or platform documentation confirming the capabilities of the specific product version proposed.
• Support and maintenance: five-year maintenance coverage, 24×7×365 support availability, and a one-year hardware warranty.
• Regional support capability across KwaZulu-Natal, Gauteng, Eastern Cape, Western Cape, Limpopo, Northern Cape and Free State, evidenced by company-owned offices, service delivery centres, OEM support arrangements or partner/subcontractor networks.

Joint ventures

• A signed JV or consortium agreement stating the percentage split of business and each party's responsibilities, or written confirmation of intent to conclude one before award.

Contract duration and support

• Five-year maintenance coverage and support, with 24×7×365 support availability and a one-year hardware warranty.
• Service levels: remote availability 24×7×365; on-site support within 4 hours for production and 24 hours for test and development; response times of under 30 minutes (critical), under 45 minutes (medium) and under 1 hour (low); failed components replaced within 48 hours.
• Parts-only support models are not accepted; a certified hardware engineer must attend site and complete repairs.
• Firmware maintenance must follow OEM guidelines, minimise downtime and be preceded by backups to allow rollback.
• Back-to-back OEM agreements, including warranties and guarantees, are required; replacement components must be original and compatible.
• A fault logging procedure and support contact details must be handed to the TPT Infrastructure team.
• Support personnel must be available for on-site fault resolution in all regions where hardware is deployed.

Conditions

• The winning bidder must subcontract at least 30% of the total contract value; failure may prevent conclusion of the contract.
• Acceptance may be subject to the successful bidder, its personnel and subcontractors obtaining security clearance to CONFIDENTIAL, SECRET or TOP SECRET level.
• Proposals are reviewed by Transnet's Legal Counsel; a material deviation from standard terms may result in disqualification.
• Bid validity is 180 business days from the closing date; bidders may be asked to extend on the same terms, and failure to respond before expiry excludes the bidder.
• Transnet may award to the next ranked bidder if the preferred bidder does not sign or commence, and may request that National Treasury restrict a bidder for up to 10 years where a contract was awarded on incorrect information.
• Transnet may request ESG information and may conduct subcontractor due diligence to detect fronting.

Technical pre-qualification

• Bidders must submit OEM accreditation, authorisation, certification or OEM partnership proof for each proposed hardware and software technology.
• OEM evidence of interoperability with Transnet's existing Veeam and OceanProtect backup environment is required.
• A bid that deviates from, substitutes or offers lower-grade specifications than the Scope of Work is deemed non-responsive and disqualified from further evaluation.

Preference points

• Preference points are claimed on the Specific Goals Points Claim Form (Section 9) under the PPPFA and Preferential Procurement Regulations.
• Joint ventures are evaluated on one consolidated B-BBEE scorecard.
• Annexure E contains the consolidated technical evaluation.

Pricing workbook for the TNPA infrastructure refresh and services requirement.

• The workbook is structured as separate sheets covering instructions, a summary of totals, the infrastructure refresh, and site services.
• The summary sheet consolidates the once-off cost and the Year 1 to Year 5 costs, inclusive of VAT, into a total.
• The infrastructure refresh sheet covers the hybrid cloud requirement, split between the private cloud primary and disaster recovery site and the SAP S4 HANA on-premise environment.
• The services sheet prices the Durban primary and DR sites separately, and prices support and maintenance for all sites over five years.

Pricing workbook submission

• The TNPA Pricing Workbook (Annexure B) must be completed and returned as the pricing response; the costing model provided must be used.
• All Rand values must be entered to two decimal places.
• All pricing must be inclusive of VAT.
• Only the light-blue highlighted cells are editable; the rest of the workbook is protected to preserve its structure and formulas.
• Where the bidder's pricing model does not charge for an element listed in the workbook, an assumption must be stated explaining the charging methodology (for example not applicable, or charged on a time-and-material basis).

Pricing evaluation

• Only unconditional discounts are taken into account for pricing evaluation.
• Pricing must be predetermined and fixed for the full agreement term.
• Pricing must be scalable for additions or reductions in business requirements, and structured so services can be added or removed as delivery methods change.
• Assumptions used to build the pricing must be visible.
• The pricing model must show ongoing continuous-improvement gains, be transparent to underlying cost drivers, and allow external benchmarking of competitive services.

Scope of pricing

• Private cloud, primary and disaster recovery site: supply, installation and configuration of 6 compute nodes, each with 2.2GHz / 24-core processors.
• Private cloud memory: 30,818.94 GB (approximately 30 TB) of usable memory.
• Private cloud storage: 800.49 TB of storage capacity to support DR replication, backups and VM image retention.
• Virtualisation: deployment and configuration of 6 Fusion Sphere OpenStack licences covering hypervisor, Commvault and virtualisation management.
• SAP S4 HANA on-premise: supply of equipment capacity comprising 4 x 2.2GHz / 24-core processors.
• SAP S4 HANA memory: 10 TB of usable system memory for the in-memory database.
• SAP S4 HANA storage: configuration of 20 TB of usable high-performance storage for data and system files.
• Site services, priced separately for Durban primary site and Durban DR site: project management, design, implementation and commissioning, transportation, and training, skills transfer and handover (one unit each per site).
• Support and maintenance: all sites, priced per year for five years.

Pricing format

• Currency conversion: exchange rate of R16,14 must be used when completing the workbook.
• All amounts in Rand, to two decimal places, inclusive of VAT.
• Pricing validity: 180 days.
• Pricing structure: once-off infrastructure refresh cost, plus annual service and support costs for Years 1 to 5, with a total per site and an overall total.
• Support and maintenance must be priced per year for the full five-year term across all sites.
• Pricing must be fixed for the agreement term and scalable to changes in business requirements.

The pricing workbook covers the TPT Infrastructure Refresh: the supply of compute, storage, rack and network hardware, virtualisation and management software licensing, implementation services and five years of support and maintenance across the Transnet Port Terminals sites at Durban, Richards Bay, Port Elizabeth, Cape Town, East London and Ngqura. Each site is priced separately, with primary and secondary/DR data centres priced individually, and the workbook totals once-off costs, annual costs for Years 1 to 5, and the overall cost inclusive of VAT.

Pricing evaluation

• Only unconditional discounts are taken into account when pricing is evaluated; conditional discounts are disregarded.

Scope

• Supply, design, implementation and commissioning of a data centre infrastructure refresh for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC), with support and maintenance over five years.
• Six TPT sites covered: Durban, Richards Bay, Port Elizabeth, Cape Town, East London and Ngqura.
• Durban, Richards Bay, Cape Town and East London each have a primary data centre and a secondary/DR data centre; Port Elizabeth and Ngqura each have a single primary data centre.

Durban — Data Centre 1 (Primary)

• Virtualisation hosts: 4 × (2 048 GB memory, 4 CPU, 16 cores per CPU); 2 × (1 024 GB, 2 CPU, 16 cores per CPU).
• Standalone servers: 2 × (512 GB, 2 CPU, 16 cores per CPU); 1 × (8 192 GB, 8 CPU, 32 cores per CPU); 1 × (8 192 GB, 8 CPU, 24 cores per CPU); 4 × (8 192 GB, 4 CPU, 8 cores per CPU); 1 × (8 192 GB, 8 CPU, 16 cores per CPU).
• Rack infrastructure lot (racks, top-of-rack switches, fibre and Cat6 cabling, SFPs, console and console cables, PDUs and power cables, rack mounting kits): 1 lot.
• Flash storage: 300 TB usable for connected virtualisation hosts and standalone servers; 200 TB usable for Veeam and database backups; 300 TB usable for DEV and QA.

Durban — Data Centre 2 (DR)

• Virtualisation hosts: 4 × (2 048 GB, 4 CPU, 16 cores per CPU); 1 × (1 024 GB, 2 CPU, 16 cores per CPU).
• Standalone servers: 2 × (128 GB, 2 CPU, 16 cores per CPU); 1 × (8 192 GB, 8 CPU, 32 cores per CPU); 1 × (8 192 GB, 8 CPU, 24 cores per CPU); 1 × (8 192 GB, 4 CPU, 8 cores per CPU).
• Rack infrastructure lot: 1 lot.
• Flash storage: 300 TB usable for hosts and appliances; 500 TB usable PBBA air-gapped backup; 300 TB usable flash backup.

Richards Bay — Data Centre 1 (Primary) and Data Centre 2 (Secondary)

• Each centre: 2 × virtualisation hosts (1 024 GB, 4 CPU, 16 cores per CPU); 1 × standalone server (128 GB, 2 CPU, 16 cores per CPU); 1 rack infrastructure lot.
• Each centre: 60 TB usable flash storage for connected virtualisation hosts; 120 TB usable flash storage for Veeam and database backups.

Port Elizabeth — Data Centre 1 (Primary)

• 2 × virtualisation hosts (2 048 GB, 4 CPU, 16 cores per CPU); 1 × standalone server (128 GB, 2 CPU, 16 cores per CPU); 1 rack infrastructure lot.
• 100 TB usable flash storage for connected virtualisation hosts; 150 TB usable flash storage for Veeam and database backups.

Cape Town — Data Centre 1 (Primary) and Data Centre 2 (DR)

• Each centre: 2 × virtualisation hosts (2 048 GB, 4 CPU, 16 cores per CPU); 1 × standalone server (128 GB, 2 CPU, 16 cores per CPU); 1 rack infrastructure lot.
• Each centre: 100 TB usable flash storage for connected virtualisation hosts; 150 TB usable flash storage for Veeam and database backups.

East London — Data Centre 1 (Primary) and Data Centre 2 (DR)

• Each centre: 2 × virtualisation hosts (1 024 GB, 4 CPU, 16 cores per CPU); 1 × standalone server (128 GB, 2 CPU, 16 cores per CPU); 1 rack infrastructure lot.
• Each centre: 60 TB usable flash storage for connected virtualisation hosts and standalone servers; 120 TB usable flash storage for Veeam and database backups.

Ngqura — Data Centre 1 (Primary)

• 2 × virtualisation hosts (2 048 GB, 4 CPU, 16 cores per CPU); 1 × standalone server (128 GB, 2 CPU, 16 cores per CPU); 1 rack infrastructure lot.
• 100 TB usable flash storage for connected virtualisation hosts; 150 TB usable flash storage for Veeam and database backups.

Site services (priced per data centre)

• Project management; design, implementation and commissioning; replication from old to new hardware; transportation; post-deployment cleanup; skills transfer and handover documentation — 1 each per data centre.
• Decommissioning of old hardware: Durban primary 9 units, Durban DR 10; Richards Bay 5 per centre; Port Elizabeth 8; Ngqura 3; Cape Town primary 3 and secondary 2; East London 4 per centre.

Software and post-implementation

• Virtualisation licensing for the new compute units at Durban, Richards Bay, Cape Town, Ngqura, Port Elizabeth and East London: 3 years.
• Central hardware management software licensing: 1 unit.
• Post-implementation support: 6 months.

Support and maintenance

• Support and maintenance for all sites over five years, priced per year for Years 1 to 5.

Pricing workbook

• The supplied MS Excel pricing workbook must be used for the pricing response; it is protected, and only the light-blue highlighted cells may be edited.
• All Rand values must be entered to two decimal places and must be inclusive of VAT.
• Exchange rate to be used when completing the workbook: R16,14.
• Pricing validity: 180 days.
• Where a specific element is not normally charged for, the bidder must state its charging methodology in the Assumptions section (for example, not applicable or charged on a time-and-materials basis).
• Only unconditional discounts are considered in the pricing evaluation.

Pricing structure

• Once-off costs are priced per site and per service, with annual costs shown for Years 1 to 5 and a total cost inclusive of VAT.
• Support and maintenance is priced per year for Years 1 to 5 across all sites.

Pricing goals

• Predetermined and fixed pricing for services over the agreement term.
• Scalable to accommodate additions or reductions in business requirements.
• Services must be able to be plugged in and unplugged to adapt to new service delivery methods.
• All pricing assumptions must be visible.
• Pricing models must reflect ongoing continuous improvement gains.
• Pricing must be structured to encourage standardised use and behaviour, be transparent to underlying cost drivers, and enable external benchmarking of competitive services.

Supplier classification by annual turnover under the DTI Codes of Good Practice:

• Below R10 million: Exempted Micro Enterprise (EME).
• R10 million to R50 million: Qualifying Small Enterprise (QSE), claiming a B-BBEE level on any four of the seven scorecard elements.
• Above R50 million: Large Enterprise, claiming a B-BBEE level on all seven elements of the generic scorecard.

B-BBEE certificates and detailed scorecards must come from an accredited rating agency such as a permanent SANAS member. EME and QSE affidavits must be resubmitted annually; failure to do so may temporarily suspend the supplier's account.

Supplier Declaration Form (SDF) — Annexure L

• Completed only by the bidder awarded the contract, not by all bidders.
• Submit the completed SDF with the supporting documents listed in Appendix V to the Transnet official handling the procurement.
• Submit only the documentation relevant to the request; incomplete packs delay vendor creation or amendment.
• The form is used to load or change company details on the Transnet vendor master database.
• No payment can be released until the vendor is registered or updated and the procurement requirements are met.

Banking and payment

• The supplier warrants that the bank account nominated on the form is correct; payments are made into that account.
• Any change of bank details must be notified to Transnet in writing; payments into the old account discharge Transnet's debt.
• The supplier indemnifies Transnet for payments made into an incorrect account and for related costs.

VAT

• A VAT registration number must be supplied, or proof of exemption from SARS.
• A non-VAT-registered entity must submit a current original sworn affidavit (Appendix B format) confirming taxable supplies do not exceed the R1 million threshold; this must be confirmed annually.

Turnover bands

• Below R10 million: Exempted Micro Enterprise.
• Between R10 million and R50 million: Qualifying Small Enterprise.
• Above R50 million: Large Enterprise.

Registration

• Registration on the National Treasury Central Supplier Database (CSD) at https://secure.csd.gov.za/ is compulsory before applying to Transnet; the CSD number (MAAA format) must be provided.

B-BBEE evidence

• Turnover below R10 million (EME): a certified letter from the auditor or accountant confirming turnover and black and black female ownership, and/or a B-BBEE certificate with detailed scorecard from a SANAS-accredited agency, or a sworn affidavit (Appendix D).
• Turnover R10 million to R50 million (QSE): a B-BBEE certificate; a QSE more than 51% black owned may instead submit a sworn affidavit (Appendix E).
• Turnover above R50 million (Large Enterprise): a B-BBEE certificate and detailed scorecard from a SANAS-accredited agency.
• Only B-BBEE certificates issued by SANAS-accredited verification agencies are valid.
• Black disabled ownership claims require a certified letter from a physician on the physician's letterhead.
• Tax clearance and B-BBEE certificates or affidavits must be renewed annually; failure may suspend the supplier account.

Employment status

• Proof must be furnished to the procurement department under the Fourth Schedule of the Income Tax Act classifying the supplier as employee, personal service provider or labour broker; failure results in employee's tax being applied.
• More than two full-time employees who are not connected persons requires a sworn affidavit (Appendix C format).

Personal information

• POPIA consent must be given on the form; the supplier confirms it has obtained consent from other data subjects whose information it submits and indemnifies Transnet against claims arising from that processing.
• Complaints on processing may be lodged with the Information Regulator at [email protected].

Bank account

• The supplier warrants the nominated bank account is correct and accepts payment into it.
• Changes to the account must be notified to Transnet in writing; payments into the previously nominated account discharge Transnet's indebtedness.
• Transnet accepts no liability for payments into an incorrect account, and the supplier indemnifies it for such payments and associated costs.

Annual renewals

• Tax clearance and B-BBEE certificates or affidavits must be renewed on time; non-renewal may suspend the supplier account.
• EMEs and QSEs more than 51% black owned may submit affidavits instead of certificates.

Vendor registration

• No payment is made until the vendor is registered or updated and the procurement requirements are met.
• Transnet may request further information from the supplier during processing.

Master Agreement between Transnet SOC Ltd and a supplier/service provider for the provisioning, designing and purchase of infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC) over five years, under tender reference TCC/2026/03/0029/2277/RFP.

Transnet registered address

96 Rissik Street

Braamfontein

Johannesburg

Gauteng, 2017

Scope

• Provisioning, designing and purchase of infrastructure (hardware, architecture and software) for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC).
• Contract period: five years.
• Deliverables are controlled through Purchase Orders and Work Orders issued under the Schedule of Requirements (Schedule 1).
• Time is of the essence; deadlines extend only where delay is caused by Transnet.
• The Master Agreement prevails over conflicting terms in the Schedule of Requirements or a Purchase Order.

Inspection

• Transnet may inspect goods at the supplier's works or warehouse during business hours.
• The supplier must give seven business days' notice when goods are ready for inspection.
• Measuring and test equipment must be calibrated by a Transnet-approved laboratory; the calibration certificate must be no more than 12 months old.
• Transnet may reject incomplete, defective or non-conforming goods and recover the cost of inspection.

Personnel

• Supplier personnel remain the supplier's employees; they must be entitled to work in South Africa and comply with Transnet's security, conduct and safety requirements.
• Transnet may refuse or remove personnel it deems undesirable; replacements of equivalent calibre require Transnet approval.

Personnel continuity

• The supplier must use reasonable endeavours to keep assigned personnel in place.
• Where personnel are reassigned or are unsatisfactory or absent, the supplier must promptly supply a replacement of equivalent calibre and experience.
• Replacements must be approved by Transnet before starting work; approval may not be unreasonably withheld or delayed.

Risk and progress management

• Within two weeks of contract signature the parties meet to prepare and maintain a contract Risk Register listing risks and mitigating actions.
• Progress meetings are held monthly to review late deliverables against milestones, actual costs against payment plans, performance issues, unmet requirements, corrective actions and risk management.
• Minutes are kept and signed off by both parties for the contract term.

Inspection and testing

• Transnet may inspect goods at the supplier's premises during business hours and may reject incomplete, defective or non-conforming goods.
• The supplier must provide calibrated gauges, measuring and test equipment; calibration certificates must be no more than 12 months old.
• The supplier provides test pieces, samples, labour and apparatus for testing at no charge to Transnet.
• Seven business days' notice of readiness is required before inspection.
• Transnet may recover the cost of inspecting rejected goods.

Non-conformance

• Transnet may raise a Non-Conformance Report; the supplier must investigate and remedy within the timeframe set by Transnet.

Payment

• Transnet pays against a valid, undisputed tax invoice supported by a month-end statement.
• Payment period: 30 calendar days after receipt of the statement and valid tax invoice.
• Late payment attracts interest at Standard Bank of South Africa's prime rate.
• Prices must be shown inclusive and exclusive of VAT in ZAR.
• Transnet may withhold payment pending investigation of suspected irregular expenditure.

Price adjustments

• Prices are reviewed per the Schedule of Requirements; negotiations start at least two months before any adjustment.
• The supplier must keep full cost records, open to Transnet inspection and audit.

Expenses

• Reasonable expenses are reimbursed at cost with no administration fee, only if agreed in advance and supported by receipts.

Penalties

• SLA non-compliance penalties per Annexure J Service Level Agreement.
• Subcontracting shortfall: 100% of the undelivered subcontracting value plus an additional 10%.
• Job creation shortfall: 2% of contract value for every job not created.
• Penalties are payable within 10 business days of a valid tax invoice and are exclusive of VAT.
• Unpaid penalties may be set off against the supplier's account.

B-bbee

• Submit B-BBEE status and proof to Transnet's Contract Manager at the beginning of March each year.
• Notify Transnet of any downgrade in B-BBEE status or any restructure or change of control affecting it.
• Provide underlying B-BBEE data on written request within 30 calendar days; failure is a default.
• Subcontracting to an enterprise with a lower B-BBEE status is limited to 25% of contract value, unless the subcontractor is an EME with the capability to perform.

Statutory compliance

• Maintain all licences and permits required for the goods/services.
• Comply with the Occupational Health and Safety Act and South African labour legislation.
• Comply with the National Railway Safety Regulator Act and applicable railway safety requirements.
• Comply with all applicable environmental legislation and maintain an environmental management policy.
• Comply with tax legislation and maintain tax clearance compliance throughout the term.
• Comply with POPIA in processing personal information.
• Maintain the validity of renewable certifications, including the B-BBEE verification certificate; failure allows Transnet to terminate.

Other obligations

• Adhere to the Transnet Supplier Integrity Pact.
• Enter into a NIPP obligation agreement with the DTIC (SBD 5); non-compliance attracts penalties under the NIPP Guidelines.
• Meet job-creation commitments made in the bid.

B-BBEE reporting

• The supplier must submit its B-BBEE status and proof to Transnet's Contract Manager at the beginning of March each year.
• The supplier must notify Transnet of any downgrade in B-BBEE status, or any restructure or change of control likely to affect it negatively.
• Underlying B-BBEE data must be provided on written request within 30 calendar days; failure is a default.
• A change in B-BBEE status is dealt with under the breach and termination provisions.

Green economy

• The supplier's bid set out its position on waste disposal, recycling and energy conservation.

Occupational health and safety

• The supplier must comply with the Occupational Health and Safety Act and South African labour legislation.
• Supplier personnel must comply with Transnet's security regulations, policy standards, codes of practice and health and safety requirements on Transnet premises.

Railway safety

• Goods and services must comply with the specifications in Schedule 1 and with applicable railway safety requirements under the National Railway Safety Regulator Act.
• Subcontractors must be reviewed for their ability to meet the specified railway safety requirements.
• The supplier and its subcontractors must grant Transnet access to review safety-related activities across the organisation.

Environmental compliance

• The supplier must comply with all applicable environmental legislation and regulations.
• The supplier must demonstrate sound environmental performance and maintain an environmental management policy covering procurement, production, packaging, delivery, use and disposal of its products and services.

Green economy

• The supplier's bid set out its position on waste disposal, recycling and energy conservation.

Term and cancellation

• Five-year term from the Commencement Date, extendable at Transnet's option.
• Either party may cancel without cause on 30 calendar days' written notice; Purchase Orders already placed remain governed by the Agreement.

Nature and scope

• Supply of goods/services is controlled by Purchase Orders and Work Orders under the Schedule of Requirements; the Master Agreement prevails over conflicting terms; time is of the essence.

Authority of parties

• No partnership, agency or employment relationship arises; neither party may bind the other.

Supplier obligations

• Respond promptly to complaints, keep transaction records for five years, maintain licences and permits, comply with labour, safety, environmental and tax legislation, adhere to the Transnet Supplier Integrity Pact, maintain valid B-BBEE certification, act ethically, avoid conflicts of interest and report unlawful conduct.

Personnel

• Personnel are not Transnet employees, must be entitled to work in South Africa, must comply with Transnet conduct and security rules; Transnet may exclude undesirable personnel.

Subcontracting

• Subcontracting requires Transnet approval; undeclared subcontracting may attract a penalty of up to 10% of contract value; the main contractor remains liable; subcontracting is limited to 25% of contract value unless to an EME with equal or higher B-BBEE status.

Payment to subcontractors

• Transnet may pay subcontractors directly on an undisputed invoice and written confirmation from the main contractor; this creates no contractual relationship with the subcontractor.

NIPP and job creation

• The supplier must enter into a NIPP obligation agreement with the DTIC and meet its job-creation commitments.

Fees, invoices and payment

• Transnet pays fees per Work Order, reimburses agreed expenses with receipts, and pays against valid undisputed tax invoices.

Price adjustments

• Prices are reviewed per the Schedule of Requirements; negotiations start at least two months before adjustment; the supplier keeps cost records open to audit.

Warranties and inspection

• The supplier warrants virus-free materials, privacy compliance and disaster recovery, and must remedy defects within 30 days; Transnet may reject defective goods and recover costs.

Failure to perform and non-conformance

• Transnet may cancel for failure to perform, raise a Non-Conformance Report, procure substitute goods and recover the difference, and complete the work through another entity.

Cession and assignment

• Cession of rights to payment is allowed to an FSP or State Institution subject to conditions; assignment of obligations is prohibited.

Personal information and confidentiality

• POPIA compliance, processing limitations, security safeguards, data-subject rights, return or destruction of personal information and breach notification apply; confidential information may not be disclosed or used without consent and must be returned on termination.

Intellectual property

• Transnet retains title to its Confidential Information and Background IP; the supplier may make no claims against it.

Integrity Pact (Annexure J)

• Bidders must read the Supplier Integrity Pact and certify in the RFX Declaration Form that they have read it and agree to its content.
• Signing the pact is a condition of registration as a Transnet vendor.
• The pact is automatically incorporated into the contract concluded with the successful bidder.

Consequences affecting money

• Undeclared subcontracting: Transnet may penalise the supplier up to 10% of the contract value.
• On a violation, Transnet may recover sums already paid, with interest, and may encash any advance bank guarantee, performance bond or warranty bond furnished by the supplier.

Integrity Pact obligations

• Bidders must avoid all forms of dishonesty, fraud, corruption, collusion, cartel conduct, under-pricing and bad-faith negotiation, and must not offer or accept bribes, gifts, favours or kickbacks at any stage of the bid or contract.
• Bidders must not misrepresent facts or submit false or forged documents.
• Foreign bidders must disclose the name and address of any South African agents or representatives; South African bidders must disclose any foreign principals involved in the bid.
• Bidders must uphold the ten United Nations Global Compact principles on human rights, labour, the environment and anti-corruption.
• Transnet may require a copy of the bidder's code of conduct, which must include a compliance programme rejecting bribery and unethical conduct.

Declarations required

• Previous transgressions: the bidder declares that no serious breach of any law (including corruption, fraud, theft, extortion or Competition Act contraventions) occurred in the last 5 years with any public or private sector body. An incorrect statement can lead to rejection or removal from Transnet's supplier database.
• Conflict of interest: any family, business or social relationship between the bidder's owners, members, directors, partners or shareholders and a Transnet employee or Board member must be disclosed in the RFX Declaration Form, or notified to Transnet in writing as soon as it arises.
• Bidders may not lend to, borrow from, or enter into monetary dealings with any bid committee member or person involved in the sourcing process.

Restricted suppliers

• No award will be made to a bidder (or its members, directors, partners or trustees) appearing on National Treasury's Register of Tender Defaulters or List of Restricted Suppliers.
• Transnet may withdraw an award or cancel a concluded contract if the bidder is later found to be restricted by another government institution.
• Subcontracting any portion of the contract to a restricted company is prohibited.

Sanctions for violation

• Exclusion from the bidding process or cancellation of pre-contract negotiations without compensation.
• Cancellation of an awarded or signed contract without compensation, and cancellation of other contracts with the bidder.
• Exclusion from future Transnet and organs-of-state bidding for up to 10 years, or longer depending on the gravity of the misconduct; details may be submitted to National Treasury for listing on its Database of Restricted Suppliers.
• Suspicious bids may be reported to the Competition Commission and/or the National Prosecuting Authority.
• Exclusion may be revoked or suspended at Transnet's discretion if the bidder repairs the damage and implements a suitable corruption prevention system.

Restricted supplier rules

• A bidder whose name, or whose members, directors, partners or trustees, appear on National Treasury's Register of Tender Defaulters or List of Restricted Suppliers cannot be awarded the contract.
• Transnet may withdraw an award or cancel a contract if it later emerges that the bidder has been restricted by another government institution.
• Transnet's full restriction process is set out in its Supply Chain Policy and Procurement Procedures Manual and applies by reference.

Code of conduct and United Nations Global Compact

• Transnet may require the bidder to provide its code of conduct, which must include a compliance programme and reject bribery and other dishonest or unethical conduct.
• The bidder must not instigate or assist others to commit offences under the pact.
• The bidder confirms it will uphold the ten UN Global Compact principles when doing business with Transnet:
• Human rights: support and respect internationally proclaimed human rights, and avoid complicity in human rights abuses.
• Labour: uphold freedom of association and collective bargaining, eliminate forced and compulsory labour, abolish child labour, and eliminate discrimination in employment and occupation.
• Environment: support a precautionary approach to environmental challenges, promote greater environmental responsibility, and encourage the development and spread of environmentally friendly technologies.
• Anti-corruption: work against corruption in all its forms, including extortion and bribery.

Supplier Integrity Pact

• A binding agreement between Transnet and the bidder/supplier that is incorporated into the final contract.
• Purpose: to prevent dishonesty, fraud, corruption, anti-competitive conduct, bad-faith negotiation and under-pricing before, during and after the procurement and contract.
• Transnet commits to prevent corruption, treat all bidders fairly and transparently, share the same information with all bidders, and exclude employees with a personal interest in a bidder.
• The bidder commits to no bribes, gifts, favours or kickbacks, no collusion or cartel conduct, no false or forged information, and no misuse of Transnet information.
• Breach can lead to rejection from the bidding process, removal from Transnet's supplier database, exclusion from future bidding for up to 10 years, contract cancellation, recovery of payments and encashment of guarantees or bonds.
• Conflicts of interest must be disclosed, and the pact is governed by South African law, with a confidential reporting hotline for corrupt behaviour.

The pricing workbook covers the Transnet Corporate Centre infrastructure refresh, structured into TCC data centres (Durban and Gauteng), TCC regional data centres in the Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Mpumalanga, Northern Cape and Western Cape, and a services, software licensing and support and maintenance component. It is designed to elicit detailed pricing for establishing, managing, developing and deploying the required work, and must be used for the pricing response.

Pricing response format

• The supplied MS Excel pricing workbook must be used to submit the pricing response; an alternative pricing model is not accepted.
• The workbook is protected to preserve its structure and formulas; only the cells highlighted in light blue may be completed.
• Where the bidder's normal pricing model does not charge for an element listed in the workbook, a statement must be placed under "Assumptions" explaining the charging methodology (for example not applicable, or charged on a time and materials basis).

Pricing evaluation

• Only unconditional discounts are taken into account when evaluating price.
• Pricing is assessed against the completed workbook totals, split between once-off infrastructure cost, annual support and maintenance cost for Years 1 to 5, and the overall total including VAT.

Scope

• Provisioning of hardware, architecture, design, purchase and software for data centre infrastructure refresh across Transnet Port Terminals, Transnet National Ports Authority and Transnet Corporate Centre, over five years.
• Pricing workbook covers three workstreams: TCC data centres, TCC regional data centres, and services, software licences and support and maintenance.

TCC data centres (once-off infrastructure)

• Durban, Queens Warehouse Data Centre (KwaZulu-Natal): compute node of 3 041 vCPU cores; production all-flash storage with 256 TB effective capacity; all-flash backup appliance with 300 TB effective capacity; one each of top-of-rack switches, network patch panels, server rack, fibre channel switches and rack-mounted PDUs.
• Gauteng, Colocation Data Centre: compute node of 4 257 vCPU cores; production all-flash storage with 356 TB effective capacity; all-flash backup appliance with 400 TB effective capacity; one each of top-of-rack switches, network patch panels, server rack, fibre channel switches and rack-mounted PDUs.

TCC regional data centres (once-off infrastructure)

• Eastern Cape (East London Infrastructure Maintenance Building, A1 Cambridge Street; Port Elizabeth North End, corner Broad and Paterson Road; Uitenhage Mew; Port Elizabeth Ngqura Container): four compute nodes of 24 CPU cores at 2.1 GHz, 64 GB RAM and 1.92 TB SSD each; all-flash storage of 80 TB; all-flash backup appliance of 100 TB effective capacity; 4 top-of-rack switches, 4 patch panels, 4 server racks, 4 rack-mounted LCD consoles, 1 fibre channel switch, 4 PDUs, 4 keyboards and 4 mice.
• Free State (Bloemfontein Rail Engineering, Transnet Road; FS Bloemfontein): two compute nodes of 24 CPU cores at 2.1 GHz, 64 GB RAM and 1.92 TB SSD each; all-flash storage of 50 TB; all-flash backup appliance of 70 TB effective capacity; 2 top-of-rack switches, 2 patch panels, 3 server racks, 2 rack-mounted LCD consoles, 1 fibre channel switch, 2 PDUs, 2 keyboards and 2 mice.
• Gauteng (Johannesburg 96 Rissik Street, Transnet Building; Pretoria Nzasm Building, corner Paul Kruger and Minaar Street; Pretoria Kilner Park, 160 Lynette Street; Germiston CTC Building): four compute nodes, three at 24 CPU cores and one at 25 CPU cores, each 2.1 GHz, 64 GB RAM and 1.92 TB SSD; all-flash storage of 80 TB; all-flash backup appliance of 100 TB effective capacity; 4 top-of-rack switches, 5 patch panels, 5 server racks, 5 rack-mounted LCD consoles, 1 fibre channel switch, 4 PDUs, 4 keyboards and 4 mice.
• KwaZulu-Natal (Durban New Station Building; Empangeni; Durban Bayhead, Port of Durban, 20 Langeberg Road; Durban 3113 Solomon Mahlangu Street; Richards Bay Harbour, Ventura Road Bayview Centre): five compute nodes, four at 24 CPU cores and one at 25 CPU cores, each 2.1 GHz, 64 GB RAM and 1.92 TB SSD; all-flash storage of 80 TB; all-flash backup appliance of 100 TB effective capacity; 5 top-of-rack switches, 5 patch panels, 7 server racks, 5 rack-mounted LCD consoles, 1 fibre channel switch, 5 PDUs, 5 keyboards and 5 mice.
• Mpumalanga (Nelspruit, 1 Andrew Street, Main Building Control Point 1 DTC PoP; Ermelo Admin Building, Amersfoort Road): two compute nodes of 24 CPU cores at 2.1 GHz, 64 GB RAM and 1.92 TB SSD each; all-flash storage of 20 TB; all-flash backup appliance of 40 TB effective capacity; 2 top-of-rack switches, 2 patch panels, 2 server racks, 2 rack-mounted LCD consoles, 1 fibre channel switch, 2 PDUs, 2 keyboards and 2 mice.
• Northern Cape (Kimberley JW Sauer Building, corner Quinn and Roget Street): one compute node of 24 CPU cores at 2.1 GHz, 64 GB RAM and 1.92 TB SSD; all-flash storage of 50 TB; all-flash backup appliance of 70 TB effective capacity; 1 top-of-rack switch, 1 patch panel, 1 server rack, 1 rack-mounted LCD console, 1 fibre channel switch, 1 PDU, 1 keyboard and 1 mouse.
• Western Cape (Saldanha; Cape Town Propnet Building; Saldanha Salkor Building; Mossel Bay Harbour; Cape Town 19 Voortrekker Road): five compute nodes, four at 24 CPU cores and one at 25 CPU cores, each 2.1 GHz, 64 GB RAM and 1.92 TB SSD; all-flash storage of 80 TB; all-flash backup appliance of 100 TB effective capacity; 5 top-of-rack switches, 5 patch panels, 7 server racks, 5 rack-mounted LCD consoles, 1 fibre channel switch, 5 PDUs, 5 keyboards and 5 mice.

Services (per site, once-off)

• Project management; design, implementation and commissioning; migration; transportation; training, skills transfer and handover — one unit of each per site.

Software licences

• Huawei Cloud Stack (HCS) licensing per node: 2 units across all sites.
• Virtualisation licensing at 2 per compute node: 48 units across all sites.

Support and maintenance

• Support and maintenance for all sites over five years, priced per year for Years 1 to 5.

Pricing workbook rules

• Exchange rate to be applied throughout the workbook: R16,14.
• All rand values must be entered to two decimal places.
• All pricing must be inclusive of Value Added Tax.
• Pricing validity: 180 days.
• Only unconditional discounts are considered in the pricing evaluation.

Pricing structure

• Totals are required as once-off cost, cost per year for Years 1 to 5, and an overall total including VAT.
• Pricing goals: predetermined and fixed pricing for the agreement term; scalable for additions or reductions in requirements; ability to plug and unplug services; visible assumptions; ability to reflect continuous improvement gains; structured to encourage standardised use; transparent to underlying cost drivers; and capable of external benchmarking.
• Where an element is not normally charged for, the bidder must state its charging methodology under "Assumptions".

Provisioning of hardware, architecture design, purchase, and software of infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA), and Transnet Corporate Centre (TCC) for a period of five (05) years.

Pre-qualification is pass/fail: only bidders achieving full compliance on all five pre-qualification criteria proceed to the technical functionality evaluation.

• Valid OEM accreditation, authorisation, certification or OEM partnership is required for each hardware and software technology proposed.
• Non-OEM statements are not accepted as evidence for the technical evaluation criteria.
• Any deviation from, substitution of, or lower-grade offering against the Scope of Work specifications renders the bid non-responsive and disqualifies it.
• Technical evaluation: minimum qualifying score of 80 out of 100.

Pre-qualification criteria (all mandatory, pass/fail):

• OEM accreditation/authorisation/certification for each proposed hardware and software technology.
• Hardware must be compatible with Transnet's existing backup environment (Veeam and OceanProtect backup solutions). OEM-issued evidence required.
• Proposed hardware, architecture and software must meet or exceed the detailed specifications in the Scope of Work. Any deviation, substitution, or lower-grade offering disqualifies the bid.
• Support and maintenance: 5-year maintenance coverage, 24x7x365 support, 1-year hardware warranty.
• Bidder must demonstrate support capability across all Transnet operating regions (KwaZulu-Natal, Gauteng, Eastern Cape, Western Cape, Limpopo, Northern Cape, Free State), including regional support coverage model, escalation contacts, on-site support, and target response/resolution times.

Technical evaluation criteria (scored, total 100 points, minimum qualifying score 80):

• Four (4) signed client reference letters from similar projects completed within the past five years (April 2021 to date). Each letter must include description, contract value, duration, client contact details, and client sign-off. 5 points.
• OEM confirmation of interoperability with Microsoft Platforms, Navis Terminal Operating System, and Huawei Cloud Stack. 10 points.
• Backup storage solution with built-in ransomware detection, secure snapshot, WORM capability, and perpetual license. 6 points.
• SAP HANA infrastructure design proposal with TDI certification for proposed hardware. 10 points.
• Storage solution with dual-controller active-active redundancy, disk enclosure expansion, and archive storage tolerating simultaneous failure of three SSDs. 5 points.
• Integration with Transnet's existing private cloud management environment without replacement or additional virtualisation/hardware cost, with perpetual licensing. 10 points.
• Cloud-management capabilities: centralized tenant management (authentication, SSO), standardized product registration APIs, unified subscription management (subscription, quota, notification, resource provisioning APIs). 10 points.
• Unified Service Detail Record (SDR) generation, unified console registration, and fault notification to Transnet support and OEM. 10 points.
• Cloud management and operational monitoring design proposal: project-level quota management with northbound APIs, unified object models for CMDB integration, unified monitoring/alarm/performance reporting. 10 points.
• OEM-issued documentation confirming interoperability with Transnet private cloud and virtualization environments (HCS and VMware compatibility), on OEM letterhead, referencing specific models, dated within last 36 months, signed by OEM-authorized representative. 8 points.
• Network architecture and resilience design: high availability, failover, disaster recovery, operational support and escalation model. 6 points.
• Implementation and migration methodology: project governance, implementation methodology, migration strategy, cutover/transition, rollback/contingency, training/knowledge transfer, risk management. 10 points.

Pre-qualification requires valid OEM accreditation/authorisation/certification or OEM partnership for each proposed technology. Non-OEM statements are not accepted.

Closing date: 28 October 2026 at 12:00 (from the tender record).

• Validity period: bids must remain valid for 180 business days after the closing date.
• Site visits / briefing sessions: may be required; no date, time or venue is stated in this document.
• No clarification deadline is stated in this document.

Respondents may be required to attend a site visit or briefing session if necessary to prepare their bids or to receive further information. No date, time or venue is stated in this document.

Enquiries before the closing date: upload questions to the Transnet e-Tender Submission Portal or direct them to the contact person listed in the RFX document.

• After closing, communication is only with the contact person listed in the RFX document.
• No specific contact names, emails or telephone numbers are provided in this document.

Submission method: upload the completed bid onto the Transnet e-Tender Submission Portal (transnetetenders.azurewebsites.net) against each selected tender. The bidder guide is available on the portal.

• Bids must be submitted no later than the closing date and time; late bids are not considered.
• Complete the official Transnet bid forms in full; bids on the bidder's own forms or with the bidder's own terms may be rejected.
• Original forms must be used; additional information may be attached on company letterhead, cross-referenced in the RFX, only if space is insufficient.
• All returnable documents listed in the RFX must be submitted. Missing mandatory returnable schedules/documents result in disqualification; missing other schedules/documents may also result in disqualification.
• Price alterations must be made by deleting incorrect figures and inserting correct ones, initialled by the signatory; failure may exclude the item from award.
• If samples are required, mark them with the bidder's name, address, bid number and item number, and ensure they reach the addressee by the closing date; late samples may cause rejection.

All returnable documents listed in the RFX must be submitted with the bid. Failure to submit mandatory returnable schedules/documents will result in disqualification; failure to submit other schedules/documents may also result in disqualification.

Evaluation is based on the preference point system and the evaluation criteria set out in the RFX document; the General Bid Conditions do not specify the scoring split or minimum qualifying score.

• Bids are evaluated on compliance with the returnable documents and the terms of the RFX.
• Bidders must flag any unacceptable condition in writing on company letterhead with proposed amendments; these are reviewed by Transnet's Legal Counsel. A bidder who will not withdraw an unacceptable deviation is disqualified.
• Unauthorised communication about the bid between closing and notification of the successful bidder may disqualify the bid.
• No bid will be awarded to a bidder on National Treasury's Register of Tender Defaulters or List of Restricted Suppliers; Transnet may withdraw an award or cancel a contract if the bidder is later restricted.

The tender is for the provisioning of hardware, architecture, designing, purchase and software of infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC) for a period of five (05) years.

• Goods offered must be new, unused, not second-hand or reconditioned.
• Bidders must tender strictly in accordance with Transnet's drawings and specifications unless officially amended.
• Respondent's drawings, if required, must be submitted before the closing time and date.
• Foreign specifications must be translated into English; any departures from the RFX specifications must be detailed in a covering letter.

Unless otherwise stipulated, goods offered must be new, unused, not second-hand or reconditioned.

All monetary amounts must be in South African Rand (ZAR) unless otherwise permitted in the RFP. Prices subject to confirmation will not be considered. Alterations to bid prices must be made by deleting incorrect figures and words and inserting correct ones, initialled by the signatory; failure may lead to exclusion of the item.

• Unless otherwise specified, prices for goods must be on a Delivered Duty Paid (latest ICC Incoterms) basis to the specified delivery point. Lead time must include all non-working days. Local supplies are quoted on a Delivered RSA named destination basis; imported supplies on a Delivered Duty Paid basis to end destination in South Africa.
• For local supplies, prices must be inclusive of VAT, shown separately on the tax invoice. For foreign services, the local portion (commission) must show VAT separately.

All amounts must be in South African Rand (ZAR) unless otherwise permitted in the RFP.

• Prices quoted subject to confirmation will not be considered.
• Pricing basis: local supplies on a Delivered RSA named destination basis; imported supplies on a Delivered Duty Paid (latest ICC Incoterms) basis to end destination in South Africa.
• Prices for goods must be inclusive of VAT, shown separately on the tax invoice; for foreign services, the local portion (commission) must show VAT separately.
• Payment terms are set out in the Terms and Conditions of Contract; bidders may submit alternative payment or financing proposals, which will be evaluated, but must first comply with the standard terms.
• The successful bidder may be required to furnish a guarantee covering any advance payments.
• Conditional discounts are calculated from receipt of the correct month-end statement and tax invoice; incomplete or incorrect invoices reset the period.
• Security: the successful bidder must provide a Deed of Suretyship from an approved bank, building society, insurance or guarantee corporation, completed and returned within 30 calendar days of the letter of acceptance; failure may lead to cancellation of the contract.

Bidders must not appear on National Treasury's Register of Tender Defaulters or List of Restricted Suppliers.

• Bidders must state full names of directors (company), members (close corporation), or partners or the individual (partnership or sole trader).
• Foreign bidders must appoint a South African representative or agent with written authorisation and a Power of Attorney complying with Rule 63 of the Uniform Rules of Court; failure to submit the authorisation disqualifies the bid.
• The contract is governed by South African law; bidders must specify a domicilium citandi et executandi in South Africa.
• No bid fee is applicable; bid documents are available free from National Treasury's e-Tender Publication Portal (www.etenders.gov.za) and Transnet's website (www.transnet.net).

The successful bidder must provide security in the form of a Deed of Suretyship from an approved bank, building society, insurance or guarantee corporation. The security may be applied to cover losses from breach. The amount is stipulated in the bid documents. The Deed must be completed and returned within 30 calendar days of acceptance; failure may lead to cancellation. Additional costs due to default are for the supplier's account.

• Transnet does not bind itself to purchase a definitive quantity; the supplier must supply quantities ordered against the contract. Transnet is not liable for materials specially ordered. Estimated quantities are estimates. Delivery periods are governed by the Terms and Conditions of Contract. The supplier may be required to submit progress reports. For emergency demands, the supplier has first right of refusal; if unable to meet critical delivery, Transnet may purchase elsewhere.
• Payment terms are set out in the Terms and Conditions of Contract. Bidders may submit alternative payment or financing proposals, which will be evaluated. Bids must first comply with the standard payment terms. The successful supplier may be required to furnish a guarantee covering advance payments. Conditional discounts are calculated from receipt of the correct month-end statement and tax invoice; incomplete or incorrect invoices reset the period.
• Copyright in plans, drawings, diagrams, specifications and documents is governed by the Intellectual Property Rights section in the Terms and Conditions of Contract. Bidders must tender strictly in accordance with Transnet's drawings/specifications unless officially amended. Respondent's drawings must be submitted by the closing time. Foreign specifications must be translated and any departures detailed; non-compliance may lead to disqualification.
• If a respondent fails to enter into a formal contract, accept an order, furnish satisfactory security, or comply with any condition after acceptance, Transnet may accept another bid or call for fresh bids and recover additional expenses from the defaulting respondent.
• Where part of the contract value is to be remitted overseas, Transnet may effect payment directly to the foreign principal/manufacturer. Transnet prefers Rand-based agreements and requests consideration of forward exchange cover. South African Reserve Bank approval is required for foreign currency payments. Transnet will not recognise price adjustments arising after the delivery date. Transnet may request pro-forma/tax invoices for compliance.
• Upon acceptance of a bid, the parties are bound by these General Bid Conditions and any contractual terms or special conditions. Email proof of delivery is deemed received one day after sending.
• Unsuccessful respondents will be advised in writing and informed of the successful respondent and reasons for their failure.
• The supplier must adhere to the Terms and Conditions of Contract issued with the bid documents. Unacceptable conditions must be indicated with proposed amendments; these are subject to review by Transnet's Legal Counsel. Respondents may withdraw unacceptable deviations or be disqualified.
• The contract documents comprise the General Bid Conditions, Terms and Conditions of Contract, and any special conditions. Together with the bid response and letter of acceptance, they constitute the contract. If a formal contract is to be signed, these documents remain binding until the final contract is signed.
• The contract is governed by South African law. The respondent must specify a domicilium citandi et executandi in South Africa and submit to the jurisdiction of South African courts. Foreign respondents must state an authorised representative in South Africa.

Bids must be submitted via the Transnet e-Tender Submission Portal by the closing date and time; late bids will not be considered. Bid documents must be completed in their entirety and uploaded against each tender selected.

• Bids must be submitted on the official forms provided by Transnet; non-compliance may result in rejection. Original forms must be completed; additional information may be submitted on company letterhead if space is insufficient, cross-referenced in the RFX.
• No bid fee is applicable; bid documents can be downloaded free from National Treasury's e-Tender Publication Portal and Transnet's website.
• Bids must remain valid for 180 business days after closing. Respondents may be asked to extend validity; no changes to the bid are allowed unless directly and unavoidably caused by the extension.
• If samples are required, they must be marked with the respondent's name, address, bid number and item number, and reach the addressee by the closing date. Failure may result in rejection. Transnet may retain samples; payment is not made for retained samples. Unsuccessful respondents may collect samples at their own risk and cost.
• Award of a bid for imported goods may be subject to the issue of an export licence in the country of origin or supply; the supplier's manufacturer or forwarding agent must apply for such licence.
• Bids by foreign principals may be submitted directly or via a South African representative/agent. Written proof of authorisation is required; failure disqualifies. Representatives must compile bids in the principal's name and sign on their behalf. A legal Power of Attorney must be furnished, complying with Rule 63 of the Uniform Rules of Court, signed under the same title, and authorising the representative to choose domicilium. Payment instructions for EFT must be provided.
• No bid will be awarded to a bidder on the Register of Tender Defaulters or National Treasury's List of Restricted Suppliers. Transnet may withdraw an award or cancel a contract if a bidder is later found to be restricted.
• If a conflict arises between these General Bid Conditions and the issued RFX document, the conditions in the RFX document prevail.

After the closing date, during the evaluation period, bidders may only communicate with the contact person listed in the RFX document. Unauthorised communication with the Bid Adjudication Committee or Transnet officials may lead to disqualification.

This Annexure F defines the Service Level Requirements (SLR) for the provisioning of hardware, architecture, designing, purchase and software of infrastructure for Transnet Port Terminals (TPT), Transnet National Ports Authority (TNPA) and Transnet Corporate Centre (TCC) for a period of five (05) years. It covers the Data Centre Consolidated Infrastructure Programme including compute, storage, network, backup, cloud platform (Huawei Cloud Stack), data centre refresh, migration, disaster recovery, monitoring, maintenance, and support services. The SLA applies across two phases: Project Implementation Phase (planning, design, procurement, installation, commissioning, migration, testing, training) and Post-Implementation Operational Phase (availability, incident management, maintenance, monitoring, backup, DR readiness, capacity management, reporting, continuous improvement).

The SLA defines Key Performance Indicators (KPIs) to assess overall service performance, contract compliance, operational effectiveness, governance maturity, and achievement of service objectives. KPIs include:

• Service Availability: ≥99.9% monthly
• Incident Management: ≥95% resolved within targets
• Innovation and Continuous Improvement: ≥95% per quarter
• Hardware Support: ≥95%
• Backup Services: ≥98% successful
• Disaster Recovery: 100% quarterly
• Change Management: ≥95% successful
• Service Requests: ≥95% completed within timelines
• Reporting & Governance: 100% timely submission
• Service Review Pack: 100% delivery
• Billing Accuracy: ≥99%
• Knowledge Transfer: 100% quarterly
• Operational Readiness: 100% quarterly
• Customer Satisfaction: ≥85% quarterly
• Service Improvement: ≥90% closure of actions

Scope of services under the Data Centre Consolidated Infrastructure Programme:

• Data Centre Consolidated Infrastructure planning, design, supply, installation and commissioning.
• Compute, storage, network and backup infrastructure.
• Cloud platform infrastructure and management services.
• Huawei Cloud Stack (HCS) platform services.
• Data Centre refresh and modernization services.
• Infrastructure migration and workload transition services.
• Disaster Recovery (DR) planning, implementation, testing and operational readiness.
• Infrastructure monitoring, alerting and performance management.
• Hardware and software maintenance services.
• Firmware, microcode and software patch management.
• Backup and recovery services.
• Incident, problem, request and change management services.
• Knowledge transfer, skills transfer and operational handover services.
• Technical support, reporting, governance and supplier relationship management services.

Service Levels apply across two phases:

• Project Implementation Phase: planning, design, procurement, delivery, installation, configuration, migration, testing, commissioning, training and acceptance.
• Post-Implementation Operational Phase (Business as Usual): infrastructure availability, incident response and resolution, hardware maintenance and replacement, monitoring and fault management, backup and recovery, disaster recovery readiness, capacity and performance management, operational reporting, service reviews and governance, continuous improvement.

Service Coverage Window (Premium Service Class): 24 hours a day, 7 days a week, all year round. Standard class: 07:00–17:00 Monday to Friday excluding public holidays. Extended class: 07:00–22:00 Monday to Friday and 07:00–17:00 Saturdays, including public holidays.

Incident response and resolution targets (post-implementation):

• Priority 1 (Critical): response ≤15 minutes, service restoration ≤4 hours.
• Priority 2 (High): response ≤30 minutes, service restoration ≤8 hours.
• Priority 3 (Medium): response ≤1 hour, service restoration ≤24 hours.
• Priority 4 (Low): response ≤4 hours, resolution ≤3 business days.
• Overall: ≥95% of incidents resolved within target times.
• Major incident communication updates every 30 minutes until restoration.
• Root Cause Analysis required for all Priority 1 and recurring Priority 2 incidents.

Infrastructure monitoring and asset visibility:

• ≥98% of supported infrastructure assets monitored and reporting successfully.
• ≥95% of critical infrastructure assets continuously monitored.
• Monitoring configuration changes updated within 5 business days of implementation.

Project phase service levels:

• Attend at least 95% of scheduled Steering Committee meetings and 98% of weekly project meetings.
• Respond to urgent communications within 2 hours during business hours (08:00–17:00 SAST).
• Installation and commissioning coverage ≥95% within agreed timeline (no penalty); 90–95% requires corrective action plan; 85–90% requires recovery plan; <85% or failure of critical commissioning activity requires formal escalation and RCA.
• Submit weekly progress reports and monthly summary reports at least 1 working day before scheduled meetings.
• Quality assurance and testing: resolve critical defects within 2 business days, major defects within 5 business days, minimum defect closure rate 95% before go-live, UAT first-time pass rate ≥90%, post-implementation defect rate ≤2%.
• Training: 100% adherence to planned training dates, minimum participant satisfaction 85%, at least 95% attendance by targeted participants.
• Stakeholder satisfaction: minimum score 85% across key stakeholder groups.

Service Level Management:

• Implement Service Level Management practices to rigorously manage service delivery against agreed Service Levels, including proactive identification of developing issues, formal Root Cause Analysis for failures, and accurate auditable reporting.
• Maintain and update Service Improvement Plans (SIPs) for recurring failures, performance concerns, or operational risks; progress reviewed at Service Review Meetings until closure.
• Support Transnet's Strategic Supplier Relationship Management through participation in service reviews, supplier performance reviews, technology roadmap reviews, and executive governance forums.
• Supplier performance managed through a structured Supplier Performance Management Framework aligned to Service Levels, KPIs, reporting obligations, governance forums, escalation processes, RCA, SIPs, and supplier performance reviews.
• Monthly service reviews, quarterly supplier performance reviews, and executive governance forums as required.

Reporting:

• Monthly performance and service delivery report pack to be provided within 10 business days of the end of the month.
• Report pack includes Service Level Achievements, Rand value of Service Credits, excused performance figures, management information, Business Continuity reporting, Supplier Risk Management reporting, and Knowledge Transfer/Operational Readiness reporting.
• Standard Operational Reports developed and delivered at no additional cost; changes or ad hoc reports also at no additional cost.

Quality Assurance and Testing (Project Phase):

• Deliverables undergo System Integration Testing (SIT), User Acceptance Testing (UAT), Performance Testing, Infrastructure Validation Testing, Disaster Recovery Testing, and Security Validation Testing (where applicable).
• Test plans, test cases, and success criteria must be submitted at least 5 working days before testing commences.
• All test cases must be traceable to approved requirements and scope.
• Defect resolution: Critical defects within 2 business days, Major defects within 5 business days.
• Minimum defect closure rate of 95% prior to production cutover or go-live.
• Minimum UAT first-time pass rate of 90%.
• Post-implementation defect rate shall not exceed 2% of implemented deliverables.
• Root Cause Analysis required for recurring or Critical defects.
• All deliverables must comply with Transnet standards, approved designs, technical specifications, and acceptance criteria prior to sign-off.

Service Level Management:

• The Service Provider must maintain documented procedures, measurement methods, and supporting evidence for all service levels, available to Transnet for verification and audit.
• Standard operating procedures detailing tools, procedures, calculations, and raw data sources must be delivered within two months of commencement.
• Both parties perform monthly quality checks on a random sample of at least 5% of Incident and Request tickets.
• Both parties may conduct periodic quality assurance and audit reviews on service delivery records.

Billing requirements during project and transition phases:

• Submit invoices within 5 working days of the end of each billing cycle or milestone completion.
• Respond to billing-related queries within 2 working days.
• Ensure 100% accuracy in invoicing, including correct rates, quantities, and applicable taxes.
• Resolve any billing discrepancies within 5 working days of notification.

Service Level Credits:

• Calculated per Annexure G Service Level Credit Methodology.
• If the Service Provider does not report on Service Level Achievement within 1 month after the end of a Reporting Interval, the Service Level is deemed failed and the credit becomes due.
• At-Risk Amount is the maximum monetary value Transnet may receive in Service Level Credits in any one month, credited only if all Service Levels fail during a Measurement Interval.

The SLA does not specify eligibility, qualification, B-BBEE, or preferential procurement requirements. It focuses on service delivery and management.

Excused Performance:

• The Service Provider may be excused from meeting a Service Level if prevented by material actions or lack of actions by Transnet or its third parties, or challenges within the Service Provider's processes.
• The Service Provider must track and report such occurrences in writing to Transnet's designated representative.
• Requests for excused performance must follow the approved process and templates, which will be shared with the successful bidder.
• Transnet's contract owner has final say on approval or denial; disputes go through the agreed escalation path for arbitration.
• All excused performance provisions must be carried out timeously, prior to delivery of the Service performance pack.

Service Level Credits:

• Calculated per Annexure G Service Level Credit Methodology.
• If not reported within 1 month after the end of a Reporting Interval, the Service Level is deemed failed and the credit becomes due.

Service Review Meetings:

• Weekly meetings with OD representative(s) at minimum.
• Monthly Transnet-wide Service Review Meeting per MSA provisions.

Root Cause Analysis:

• RCA report required for Service Level Failures, using Transnet approved format, with remedial actions and planned completion dates.
• RCA reports must be signed off by both parties.
• Transnet may request RCA on any matter of concern, to be provided by Close of Business on the fifth Business Day following the request.

Service Desk:

• Users report Requests and Incidents to Transnet's designated Service Desk.
• If integration is required, the Service Provider must implement an automated bi-directional bridge at their own cost.
• Transition SLAs may differ from post-implementation SLAs; parties should engage on onboarding during transition.

Special conditions include:

• If tabled service level requirements differ from Transnet's stipulations, the Service Provider must provide a view on the structure used by the OEM, considering requirements in both the scoped document and the Service Level Requirements document.
• The excused performance process and templates will be discussed with the successful bidder.
• Transition SLAs may differ from post-implementation SLAs; parties should engage on onboarding of the new service provider onto Transnet's Service Desk environment during the transition period.

The SLA does not specify eligibility or qualification requirements for bidders. It defines service level requirements for the contract.

Annexure G – Service Credit Methodology for the Consolidated Infrastructure Platform.

The document defines the Service Credit Methodology for the Consolidated Infrastructure Platform. Service Credits are the remedy for Service Provider non-performance against Service Level Requirements (SLRs).

Key definitions:

• At-Risk Amount: maximum monetary value Transnet may receive in Service Credits in any one month, calculated by applying the At-Risk Percentage to the Monthly Bill.
• At-Risk Percentage: 10% for this platform.
• Monthly Bill: total amount Transnet is invoiced for services under the Master Services Agreement.
• Service Level Failure: actual performance worse than the Target Performance.
• Service Level Performance Target: minimum percentage or metric to achieve the Service Level.
• Service Level Requirement (SLR): a service delivery performance area with a target.
• Service Level Credit: amount in South African Rands credited to Transnet on a Service Level Failure.
• Weighting Factor: percentage assigned to each Service Level; sum of all Weighting Factors equals 100%.

Service Credit calculation:

• Service Level Credit = Monthly Bill × At-Risk Percentage × Weighting Factor.
• Example: Monthly Bill R100,000, Weighting Factor 20%, At-Risk Percentage 10% → Service Credit = R2,000.

Successive failures escalation:

• Two consecutive Measurement Intervals: credit multiplied by 2.
• Three or more consecutive Measurement Intervals: credit multiplied by 4.

Cap: aggregate Service Credits in a single month cannot exceed the At-Risk Amount.

Payment: Service Provider itemises credits on the invoice for the month; credits are offset against the subsequent monthly invoice after Transnet signoff. Unpaid credits are payable upon termination or expiry.

Service Credits are not liquidated damages nor an exclusive remedy; Transnet retains other rights.

Transnet may request changes to Weighting Factors, negotiated through Vendor Management structures.

The Service Provider must report performance against each SLR monthly, starting from the Commencement Date, with detailed supporting information. Reports must notify Transnet of any Service Level Failures and Service Credits due, no later than 10 Business Days after the end of the Measurement Interval. Raw data and supporting information are Confidential Information of Transnet.

Project Phase Service Level Weighting Factors:

• Communication Forum attendance: 10%
• Installation and Commissioning: 25%
• Progress Reports: 10%
• Quality Assurance & Testing: 20%
• Training: 20%
• Stakeholder Feedback & Evaluation (Customer Satisfaction): 10%
• Billing: 5%

Sum = 100%

Post Implementation Service Level Weighting Factors:

• Incident & Request Response and Resolution – Priority 1 (Critical): 25%
• Incident & Request Response and Resolution – Priority 2 (High): 15%
• Incident & Request Response and Resolution – Priority 3 (Medium): 10%
• Incident & Request Response and Resolution – Priority 4 (Low to no impact): 5%
• Infrastructure Monitoring and Asset Visibility: 15%
• Reporting and Analytics: 5%
• Infrastructure Availability: 20%
• Monthly Service Review Pack: 5%

Sum = 100%

At-Risk Percentage: 10% of the Monthly Bill.

Service Credits are calculated as Monthly Bill × At-Risk Percentage × Weighting Factor.

Cap: monthly Service Credits cannot exceed the At-Risk Amount.

Credits are offset against subsequent invoices; unpaid credits payable on termination.

Service Credits are the remedy for non-performance. They are calculated as Monthly Bill × At-Risk Percentage (10%) × Weighting Factor. Escalation: 2x for two consecutive failures, 4x for three or more. Monthly cap: At-Risk Amount. Credits offset against subsequent invoices; unpaid credits payable on termination. Service Credits are not liquidated damages or an exclusive remedy. Transnet may request changes to Weighting Factors, negotiated through Vendor Management.

The document provides Service Level Weighting Factors, not evaluation criteria. For Project Phase, Quality Assurance & Testing has a weighting of 20%, and Stakeholder Feedback & Evaluation (Customer Satisfaction) has a weighting of 10%.