ICT support services on a 36-Month fixed term — national museum bloemfontein (ict001)

Supply and deliver ICT support services for the National Museum (including Exporama) and Artbank SA only, for a fixed term of 36 months.

Closing date: 24 November 2026 at 12h00

Briefing session: none

Enquiries:

• Contact: Mr. G. Dlamini
• Email: [email protected]

Submission:

• Method: email
• Submission email: [email protected]

Submission method: email

Submission email: [email protected]

Closing time: 24 November 2026 at 12h00

Returnable documents (all must be attached):

• Completed price schedule (paragraph 7)
• At least 3 written reference letters proving the bidder is an established ICT company specialising in ICT support services in Bloemfontein
• Municipal rates statement, valid lease agreement (as tenant), or title deed proving ownership of office buildings
• Completed and signed SBD 4 (Declaration of Interest)
• SARS tax pin
• CSD supplier report
• CVs and copies of qualifications of the ICT consultants to be used
• Professional body registration with a relevant ICT body (company or consultants)
• CIPC registration documents

Disqualification risks:

• Non-compliance with any compulsory requirement leads to disqualification
• Non-tax compliant preferred bidder gets a grace period of at least 7 days to rectify; failure leads to automatic disqualification
• Bids must remain valid for at least 90 days

Two-stage evaluation:

1. Pre-screening: compliance with compulsory requirements; must pass to proceed
2. Preferential procurement: 80/20 system (80 points price, 20 points specific goals)

Specific goals (max 20 points):

• B-BBEE status: Level 1 = 4, Level 2 = 3, Level 3 = 2, Level 4 and below = 1, non-compliant = 0
• Business based in the Free State: 4 points
• Ownership by youth (at least 51%): 4 points
• Ownership by women (at least 51%): 4 points
• Ownership by people with disabilities (at least 51%): 4 points

Ownership points (youth, women, disabilities):

• Above 50% = 4, above 40% = 3, above 25% = 2, above 10% = 1

Proof of claim must be submitted; missing or invalid proof means points for that criterion are not awarded (does not disqualify the bid).

Scope: Supply and deliver ICT support services for the National Museum (including Exporama) and Artbank SA only.

Place of work: National Museum or satellite offices in Mangaung. The service provider must have established offices in the Mangaung area.

Contract period: 36 months.

Services required (per pricing schedule):

• Domain name services and hosting (nasmus.co.za, nationalmuseum.co.za, artbanksa.org)
• Business email (unlimited mailboxes, base fee per domain, additional fee by volume per GB)
• Internet access: LTE 20GB (Florisbad Office – site 1, Oliewenhuis Art Museum building), broadband wireless link 100Mbps uncapped, wireless links (site 2 – Exporama building), LTE 220GB (Artbank)
• VPN/Mail servers (National Museum building – site 1, Oliewenhuis Art Museum – site 2)
• Support tariffs: ad hoc call-out per hour (office hours only), remote support per incident per hour with minimum fee
• ESET Antivirus license: ESET PROTECT Entry Cloud 90 users, 1-year license
• Artbank NGFW with 8x5 support – monthly fee (hardware firewall, small/medium enterprise)

The bidder must be an established ICT company specialising in ICT support services in Bloemfontein, evidenced by at least 3 written reference letters. The ICT consultants to be used must be qualified and experienced, with CVs and copies of qualifications submitted. Professional body registration with a relevant ICT body is required for the company or the consultants.

Pricing must be completed in the table in paragraph 7, inclusive of VAT. Price escalation from Year 2 to Year 3 must be included. Pricing items cover domain name services, business email, internet access, VPN/mail servers, support tariffs, ESET antivirus license, and Artbank NGFW with 8x5 support.

Pricing format: complete the price schedule in paragraph 7, inclusive of VAT.

Price escalation: must include escalation from Year 2 to Year 3.

Pricing items (per site):

• Domain name services
• Business email
• Internet access
• VPN/Mail servers
• Support tariffs
• ESET Antivirus license
• Artbank NGFW with 8x5 support

Compulsory:

• Established ICT company specialising in ICT support services in Bloemfontein (at least 3 reference letters)
• Established offices in Mangaung area (municipal rates statement, lease agreement, or title deed)
• SBD 4 (Declaration of Interest) completed and signed
• Tax compliant with SARS tax pin
• Registered on CSD with CSD supplier report
• CVs and qualifications of ICT consultants
• Professional body registration with relevant ICT body
• Active CIPC registration

Non-compulsory:

• Valid B-BBEE certificate or completed and signed B-BBEE declaration (needed to claim preference points)

Contract period: 36 months. A contract will be signed with the appointed service provider. Bids must remain valid for at least 90 days.

Two-stage evaluation: pre-screening for compliance with compulsory requirements, then preferential procurement calculation 80/20 (80 price, 20 specific goals). Specific goals include B-BBEE status, Free State-based business, and ownership by youth, women, or people with disabilities. Points awarded per scoring tables; proof of claim required for each criterion.