Supply & installation of satellite dishes and tvs at MISA – national tender (RFQ)

Compulsory briefing session: 08 September 2026 at 10:00

Venue: Letaba House, Riverside Office Park, 1303 Heuwel Avenue, Centurion, 0046

Returnable documents: none specified beyond the mandatory evidence below. Bidders must complete the pricing schedule and indicate compliance with each mandatory requirement in the evaluation table. Submission method and address are not stated in the document.

Mandatory requirements (all must be met, otherwise disqualification):

• At least three (3) years of experience in satellite television installation, decoder configuration, television mounting, cabling and commissioning. Evidence: company profile stating the company has been in existence for three years and listing its satellite television installation experience.
• At least two (2) reference letters, written and signed by current or past clients, confirming successful completion of similar satellite television, decoder, cabling and television installation work within the past five (5) years.
• Proof of manufacturer, distributor or installer accreditation or authorisation for the proposed satellite television equipment and services, where applicable.
• Compliance with applicable health and safety requirements for working at heights, drilling, mounting, electrical connections and cabling within MISA premises. No proof required at bid stage; MISA's facility unit enforces compliance through its safety representatives.
• Bidders must indicate compliance or non-compliance against each mandatory requirement in the evaluation table. A bidder who does not indicate is assumed not to qualify. A bidder who does not meet any of the three mandatory requirements is disqualified.

Scope: supply, install, configure and commission satellite television reception and viewing capability at MISA premises.

Deliverables:

• One (1) satellite dish suitable for the required satellite television service.
• Two (2) latest compatible satellite decoders, preferably DStv Explora Ultra or latest equivalent, including smart cards, remote controls, power supplies, HDMI cables and subscription activation where applicable.
• Two (2) 55-inch Samsung smart TV sets (or latest equivalent Samsung model), including wall brackets, stands or mounting accessories.
• All required LNBs, connectors, splitters, surge protection, HDMI leads, power extensions, trunking, conduits, cable ties and other accessories.
• Neatly installed, labelled and concealed cabling where practical.

Decoder minimum specifications:

• High-definition satellite decoder with PVR functionality.
• Support for HD viewing and, where supported, 4K, HDR and Dolby Atmos.
• Built-in Wi-Fi and Ethernet/LAN connectivity.
• HDMI output and coaxial satellite input.
• Support for Catch Up, BoxOffice, live pause, rewind, replay and recording.
• Capacity to record approximately 110 hours or more of content where enabled.
• Compatibility with XtraView or multi-view configuration where required.
• Support for streaming applications such as DStv, Showmax and selected third-party applications.
• On-screen installation wizard, electronic programme guide, parental control, remote-control operation.
• Compatibility with the supplied 55-inch Samsung smart TV sets.
• Minimum twelve (12) month manufacturer warranty.

TV minimum specifications:

• 55-inch flat-screen display, 4K Ultra HD resolution (3840 x 2160).
• Samsung Crystal UHD, QLED or equivalent display technology.
• HDR support (HDR10 or HDR10+ where available).
• Samsung Tizen smart TV operating system.
• Built-in Wi-Fi and Bluetooth.
• Minimum three (3) HDMI inputs, one (1) USB input, Ethernet/LAN port, RF input.
• HDMI ARC/eARC or equivalent audio return.
• Integrated speakers with minimum 20W audio output.
• Screen mirroring or mobile-to-TV casting.
• Support for popular streaming applications.
• VESA wall-mount compatibility.
• Energy-efficient operation.
• Minimum two (2) year manufacturer warranty.

Configuration and integration:

• Configure each decoder and TV for channels, language, display and remote-control settings.
• Integrate decoders with TVs using HDMI or equivalent high-quality cabling.
• Label all installed cables, decoder points and TV points.
• Ensure the installed system does not interfere with existing electrical, ICT, Audio Visual or building infrastructure.

Support services:

• Remote and telephonic technical support during business hours.
• On-site support where remote resolution is not possible.
• Fault diagnosis and resolution for signal, decoder, cabling and TV display issues.
• Technical advice and recommendations for reliable operation.

Maintenance services:

• Inspection of satellite dishes, mounting brackets, LNBs, connectors, cables and TV mounting points.
• Signal testing and dish realignment where required.
• Decoder software updates or resets where applicable.
• Replacement of defective components covered under warranty.
• Maintenance reports after each scheduled or call-out visit.

Testing, commissioning and handover:

• End-to-end signal testing for both satellite dish installations.
• Test decoder activation, channel availability, picture quality, sound quality and remote-control operation.
• User demonstration and basic operational training.
• User Acceptance Testing (UAT) with the MISA representative.
• Submit installation, commissioning and handover documentation, including warranty details and as-installed cable routes.

Project outputs:

• One (1) fully installed and commissioned satellite dish system.
• Two (2) operational decoders configured for the required service.
• Two (2) installed 55-inch Samsung smart TV sets with stable picture and sound.
• Neatly installed, labelled and concealed cabling where practical.
• Successful testing and commissioning report.
• Warranty documentation for supplied equipment and installation workmanship.
• Basic user guidance and handover documentation.

Duration: installation, testing and commissioning must be completed within the timeframe agreed in the purchase order or service level agreement, commencing from the date of appointment or site handover.

Mandatory experience: at least three (3) years of relevant experience in satellite television installation, decoder configuration, television mounting, cabling and commissioning. Evidence: company profile stating the company has been in existence for three years and listing its satellite television installation experience. Additionally, at least two (2) reference letters from current or past clients for similar work within the past five (5) years.

Quality requirements include: end-to-end signal testing for both satellite dish installations; testing of decoder activation, channel availability, picture quality, sound quality and remote-control operation; user demonstration and basic operational training; User Acceptance Testing (UAT) with the MISA representative; and submission of installation, commissioning and handover documentation, including warranty details and as-installed cable routes.

Pricing must be submitted using the provided schedule with items for satellite dish, decoders, TV sets, cabling/consumables, installation/commissioning, and onsite support/maintenance (15 hours). Sub-total excluding VAT, VAT at 15%, and total including VAT must be shown. Labour and travel must be included in component pricing and not billed separately. Payment is subject to sign-off by the MISA project manager.

Pricing schedule (to be completed by bidder):

• Item 1: Satellite dish, LNBs, brackets and mounting accessories – quantity 1.
• Item 2: Latest compatible satellite decoders (preferably DStv Explora Ultra or equivalent) with smart cards, remote controls, HDMI cables, power supplies and accessories – quantity 2.
• Item 3: 55-inch Samsung smart TV sets meeting minimum specifications, with brackets, stands or mounting accessories – quantity 2.
• Item 4: Cabling, trunking, connectors, surge protection and installation consumables – quantity as required.
• Item 5: Installation, configuration, testing and commissioning – quantity 1 lot.
• Item 6: Onsite support and maintenance as and when required – 15 hours (on an as-and-when-required basis).
• Sub-total excluding VAT, VAT (15%), total including VAT.

Payment: MISA will only pay the invoice for any deliverable(s) once the MISA project manager has signed off on that deliverable or all deliverables.

Costing: pricing for components must include labour and travel; these will not be billed separately.

Mandatory requirements (see evaluation criteria):

• At least three (3) years of experience in satellite television installation, decoder configuration, television mounting, cabling and commissioning.
• At least two (2) reference letters for similar work within the past five (5) years.
• Proof of manufacturer, distributor or installer accreditation or authorisation for the proposed equipment and services, where applicable.
• Compliance with applicable health and safety requirements for working at heights, drilling, mounting, electrical connections and cabling within MISA premises.

No other compliance requirements (e.g., CSD, tax, B-BBEE, CIDB) are stated in the document.

The service provider must comply with applicable health and safety requirements for working at heights, drilling, mounting, electrical connections and cabling within MISA premises. No proof is required at bid stage, but MISA's facility unit will enforce compliance supported by the relevant MISA safety representatives.

The installation, testing and commissioning must be completed within the timeframe agreed in the purchase order or service level agreement, commencing from the date of appointment or site handover. Payment is made only after sign-off by the MISA project manager.

Evaluation is based on compliance with the mandatory requirements listed in the evaluation table. Bidders must indicate compliance or non-compliance for each criterion. Failure to indicate is treated as non-qualification. Not meeting any of the three mandatory requirements (experience, references, accreditation) results in disqualification.