Third party payment services for municipal accounts – city of cape town tender (western cape)

Closing date: 27 November 2026 at 10:00 am

Clarification meeting: 16 October 2026 at 10:00 am, via Microsoft Teams (Meeting ID: 325 819 995 605 209, Passcode: fE33Ds7g). Not compulsory but strongly recommended.

Tender advertised: 25 September 2026

CCT Tender Representative

Email: [email protected]

Appeals (Section 62):

City Manager, c/o Manager: Legal Compliance Unit

Email: [email protected]

Address: 20th Floor, Tower Block, 12 Hertzog Boulevard, Cape Town 8001

Post: Private Bag X918, Cape Town, 8000

Access to Information (PAIA):

City Manager, c/o Manager: Access to Information Unit

Email: [email protected]

Address: 20th Floor, Tower Block, 12 Hertzog Boulevard, Cape Town 8001

Post: Private Bag X918, Cape Town, 8000

Data Protection (POPIA):

City Manager, c/o Information Officer

Email: [email protected]

Address: 20th Floor, Tower Block, 12 Hertzog Boulevard, Cape Town 8001

Post: Private Bag X9181, Cape Town, 8000

Supplier Management Unit (for CCT Supplier Database registration):

2nd Floor (Concourse Level), Civic Centre, 12 Hertzog Boulevard, Cape Town

Telephone: 021 400 9242/3/4/5

Submission address:

Tender & Quotation Boxes Office, 2nd Floor (Concourse Level), Civic Centre, 12 Hertzog Boulevard, Cape Town

Submission method: sealed envelope, deposited into Tender Box 216 at the Tender & Quotation Boxes Office, 2nd Floor (Concourse Level), Civic Centre, 12 Hertzog Boulevard, Cape Town, before closing time.

Envelope must show tenderer name and address, the tender number and description, tender box number, and closing date.

Tenders submitted by fax or email will be rejected.

Returnable documents (all must be completed and signed):

• Details of Tenderer (C.1)
• Form of Offer and Acceptance (C.2.1)
• Schedule F.1: Contract Price Adjustment
• Schedule F.2: Certificate of Authority for Partnerships/Joint Ventures/Consortiums
• Schedule F.3: Declaration for Procurement above R10 million
• Schedule F.4: Preference Points Claim Form (PPPFA 2022)
• Schedule F.5: Declaration of Interest – State Employees (MBD 4 amended)
• Schedule F.6: Conflict of Interest Declaration
• Schedule F.7: Declaration of Tenderer's Past Supply Chain Management Practices (MBD 8)
• Schedule F.8: Authorisation for the Deduction of Outstanding Amounts Owed to the CCT
• Schedule F.9: Certificate of Independent Tender Determination
• Schedule F.10: Proposed Deviations and Qualifications
• Schedule F.11: List of Other Documents Attached
• Schedule F.12: Record of Addenda
• Schedule F.13: Information to Be Provided With the Tender
• Schedule F.14: Appeal Application
• Schedule 13A1/13A2, 13B1/13B2/13B3, 13C1/13C2 as applicable (mandatory requirements)
• Proof of PCI DSS Level 1 certification and PASA registration
• Tax Compliance Status PIN
• Letters from major retail stores and/or service providers as required

Disqualification risks:

• Incomplete or unsigned returnable documents
• Late submission (after 10:00 on 27 November 2026)
• Failure to comply with all tender conditions and specifications
• Material deviations or qualifications
• False declarations or information
• Non-compliance with mandatory requirements (Assisted Services/POS, E-Commerce, PCI, PASA)

Evaluation system: 90/10 price/preference points system (applicable to tenders above R50 million VAT inclusive).

Price points: allocated based on the sum of prices/rates in the Price Schedule, in relation to historical volumes.

Preference points (10 points total) based on specific goals:

• Promotion of Micro and Small Enterprises: 4 points
• Enterprise Supplier Development and Socio-Economic Development: 3 points (based on percentage of total expenditure: >15% = 3, >10% up to 15% = 2, >=5% up to 10% = 1, <5% = 0)
• Skills Development or Employee Share Scheme: 3 points (Skills: >5% = 3, >3% up to 5% = 2, >=1% up to 3% = 1, <1% = 0; Employee Share: >15% = 3, >10% up to 15% = 2, >=5% up to 10% = 1, <5% = 0)

No minimum functionality score.

Contract awarded to tenderer with highest total adjudication points.

CCT intends to appoint two tenderers: highest ranked (winner) and one standby bidder. Work allocated on a 'winner-takes-all' basis; standby used only if winner's contract is terminated.

CCT may accept or reject any tender, cancel the process, or accept part of a tender.

Provision of third party payment services for the payment of City of Cape Town municipal accounts and other services.

Contract period: 72 months from commencement, subject to MFMA Section 33 approval.

Mandatory requirements:

• Assisted Services/POS: Must demonstrate a current national footprint with at least two major retail stores. Evidence: letters from each retailer confirming current contractual relationship, plus a high-level technical diagram (Schedule 13A1). If no current contracts, letters of intent from retailers stating they will conclude a business relationship if appointed, aligned to CCT tender conditions (Schedule 13A2).
• E-Commerce: Must demonstrate payment facilities in e-commerce (websites and mobile apps). Evidence: tenderer's own footprint with technical diagram (Schedule 13B1), or letters from collectors/payment gateway providers confirming relationships and their footprint (Schedule 13B2), or letters of intent from service providers if no current contracts (Schedule 13B3).
• Registration: Tenderer and/or its collectors/payment gateway must be PCI DSS Level 1 compliant, with proof of certification and a Report on Compliance (RoC) from a Qualified Security Assessor (Schedule 13C1). Must be registered with PASA as a Third Party Payment Provider (Schedule 13C2). All certifications must be in the name of the tenderer or its service providers.

CCT reserves the right to verify all information submitted.

Tenderer must demonstrate professional and technical qualifications, competence, financial resources, equipment, managerial capability, reliability, experience, reputation, and personnel to perform the contract.

CCT may consider tenderer's existing contracts with CCT.

Tenderer must have legal capacity, not be insolvent or under business rescue, and be free of conflicts of interest.

Mandatory experience: Assisted Services/POS footprint with at least two major retail stores; E-Commerce payment facilities.

PCI DSS Level 1 and PASA registration required.

Tenderer must provide access to premises for inspections, tests and analysis during working hours.

Samples, if required, must be submitted as per specifications; failure may render bid non-responsive.

Successful bidders' samples retained for contract duration; may not be returned in original state.

Tenderer must provide all certificates as stated in tender document (e.g., PCI, PASA).

CCT may verify all information submitted.

Price Schedule (C.4) includes commission per transaction for periods (months 1-12, 13-24, 25-36, 37-48, 49-60, 61-72) and reimbursement of bank costs at a percentage of transaction value, fixed for contract duration.

Rates for cash, debit card, and credit card transactions (excl. VAT).

Pricing based on sum of prices/rates in relation to historical volumes.

Arithmetical errors corrected per CCT rules (amount in words governs, etc.).

CCT may request evidence for rates deemed excessively low or high.

Tender fee: R200.00 (non-refundable) for hard copy tender document; not applicable for website downloads.

Pricing: Price Schedule (C.4) with commission payable per transaction for periods (months 1-12, 13-24, 25-36, 37-48, 49-60, 61-72) and reimbursement of bank costs at a percentage of transaction value, fixed for contract duration. Rates for cash, debit card, and credit card transactions (excl. VAT).

Evaluation uses 90/10 system for tenders above R50 million (VAT inclusive).

Arithmetical errors corrected per CCT rules (amount in words governs, etc.).

Tender offer must remain valid for 120 days after closing, extendable up to 12 months, and further by mutual agreement.

Withdrawal of tender after closing at CCT's discretion; may incur liability for additional expenses.

For transactions above R10 million (VAT inclusive), on written request, must provide audited financial statements for past 3 years, certificate of no overdue municipal commitments, particulars of contracts with organs of state in past 5 years, and statement on sourcing from outside South Africa.

Performance security/guarantee and advance payment guarantee pro formas provided (Annexures C and D).

CCT Supplier Database: Registration required as a service provider; applies individually to each JV partner.

National Treasury Central Supplier Database (CSD): Registration required; applies individually to each JV partner.

Tax compliance: Must be registered with SARS and tax compliant; submit valid Tax Compliance Status PIN. Each JV partner must submit separate PIN. CCT verifies via CSD or e-Filing; non-compliant bidders given 7 working days to provide proof of arrangements.

B-BBEE: Documentary proof required to claim preference points (e.g., B-BBEE certificate, CSD report, sworn affidavits).

Declaration of Interest – State Employees (MBD 4 amended): Must not indicate non-compliance.

Conflict of Interest Declaration: Must not indicate conflict.

Declaration of Past SCM Practices (MBD 8): Must not indicate disqualifying practices.

Certificate of Independent Tender Determination: Must confirm no collusion.

Authorisation for Deduction of Outstanding Amounts: Must be completed.

Certificate of Authority for Partnerships/JVs/Consortiums: Required where applicable.

Partnership/JV/Consortium agreement: Copy required where applicable.

No minimum CIDB grading specified (not construction).

No minimum B-BBEE level specified for eligibility.

Tenderer must comply with Occupational Health and Safety Act and Regulations.

Upon written request, must submit a Health and Safety Plan demonstrating competence and resources.

Costs for compliance must be included in tender price.

C.3 Occupational Health and Safety Agreement must be signed (Section 37(2) of OHSA).

Contract period: 72 months from commencement, subject to MFMA Section 33 approval.

Standby bidder may be appointed; used only if winner's contract is terminated.

Tender offer validity: 120 days after closing, extendable up to 12 months, and further by mutual agreement.

Withdrawal of tender after closing at CCT's discretion; may incur liability for additional expenses.

CCT may cancel tender process without liability under certain circumstances (changed needs, insufficient funds, no acceptable tenders, material irregularity, inability to negotiate pricing).

Disputes and appeals governed by MFMA and Systems Act; written objection within 14 days, appeal within 21 days.

Appeal administration fee: R300.00; surcharge for vexatious appeals calculated as 1/2 (administrative cost) + 0.25% (appellant's tender price).

CCT may accept or reject any tender, accept part of a tender, or accept more than one tender.

CCT may negotiate with preferred tenderers.

Tenderer must cooperate with CCT's due diligence review and risk assessment.

Tenderer must comply with POPIA regarding processing of personal information.

Contract period: 72 months from commencement, subject to MFMA Section 33 approval.

Standby bidder may be appointed; used only if winner's contract is terminated.

Tenderers must be registered on CCT Supplier Database and National Treasury CSD.

Tender fee: R200.00 for hard copy document.

Appeal administration fee: R300.00.

Tender offer validity: 120 days, extendable.

CCT may cancel tender process without liability.

Mandatory requirements:

• Assisted Services/POS: Demonstrate current national footprint with at least two major retail stores (letters confirming contractual relationships and technical diagram, Schedule 13A1) or letters of intent from retailers (Schedule 13A2).
• E-Commerce: Demonstrate payment facilities in e-commerce (own footprint with diagram, Schedule 13B1; or via collectors/payment gateway with letters, Schedule 13B2; or letters of intent, Schedule 13B3).
• Registration: PCI DSS Level 1 compliance with proof of certification and RoC from QSA (Schedule 13C1); PASA registration as Third Party Payment Provider (Schedule 13C2).

All certifications must be in the name of the tenderer or its service providers.

CCT reserves the right to verify information.

90/10 price/preference points system for tenders above R50 million VAT inclusive.

Price points based on sum of prices/rates in relation to historical volumes.

Preference points (10 total): 4 for promotion of Micro and Small Enterprises, 3 for Enterprise Supplier Development and Socio-Economic Development (based on percentage of total expenditure: >15% = 3, >10% up to 15% = 2, >=5% up to 10% = 1, <5% = 0), 3 for Skills Development or Employee Share Scheme (Skills: >5% = 3, >3-5% = 2, >=1-3% = 1, <1% = 0; Employee Share: >15% = 3, >10-15% = 2, >=5-10% = 1, <5% = 0).

No minimum functionality score.

Contract awarded to highest total adjudication points.

CCT intends to appoint two tenderers: winner and standby bidder.