{"name":"Mr Elias","email":"[email protected]","phone":null,"department":"of Trade and Industry (dti) is","address":"All enquiries regarding this bid must be directed to the Supply Chain Management Office"}

Returnable Documents: SBD 1: Completed, attached and signed, SBD 4: Completed, attached and signed, SBD 6.1: Completed, attached and signed, Proof of Construction Industry Development Board (CIDB), Provide Tax TCS Pin to verify Tax Status: Attached, involved, each party must submit a separate Tax TCS Pin.), Registered on the Central Supplier Database of National, https://secure.csd.gov.za/), 2.6.1 That the bidder/s is/ are registered on the National Treasury Central Supplier, Database (CSD)

2.3 The Evaluation Criteria that are published with this Request for Proposal/ Bids will be used

Phase 2: Mandatory Evaluation Process—At this phase, Bid Responses are evaluated according

Phase 3: Technical/ Functional Evaluation Process

Part A: Technical evaluation - Bidder(s) who met the minimum threshold of 60 points out of 80

points allocated at Functionality Evaluation (Part A) will be further evaluated in Phase 3, Part B

(Presentation). Bidders who do not achieve a minimum score of 60 out of 80 points will not be

eligible to proceed further with the evaluation and will thus be disqualified.

will be allowed for questions and answers. The total score for presentation is 20 points and bidders

must score a minimum of 10 points to be considered for further evaluation.

Phase 4: Price and Specific Goals evaluation - At this phase, the bid(s) will be assessed

functionality threshold will be evaluated on Price and Specific Goals, in accordance with the

6.1. Phase 2: Mandatory Evaluation Process

considered for further evaluation of the functional requirements.

6.2. Part a — functionality evaluation (phase 3)

No Evaluation criteria Max

Points claim form in terms of the preferential procurement

This preference form must form part of all tenders invited. It contains general information and serves

as a claim form for preference points for specific goals.

1.1 The following preference point systems are applicable to invitations to tender

the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

the 90/10 system for requirements with a Rand value above R50 000 000 (all

a) The applicable preference point system for this tender is 80/20 preference point system.

1.3 Points for this tender (even in the case of a tender for income-generating contracts) shall be

(b) Specific Goals.

The maximum points for this tender are allocated as follows

4.1. The Road Accident Fund (RAF) seeks to appoint a highly experienced Media Monitoring

Agency or Company to effectively Monitor, Track, and Deliver Statistical and Analytical

Reports on the RAF's media coverage across National, Regional/Provincial, and Community

Media. This encompasses all media platforms, including Print, Radio, Television, Online, and

Social & Digital media, for a period of three (3) years.

4.2. Subcontracting, outsourcing, or transferring any part of the Scope of Work to third parties is

strictly prohibited.

4.3. The Service Provider must deliver the following services:

4.3.1. Media Tracking and Reporting: Deliver statistical and analytical reports on the RAF’s

coverage nationally, Regionally/Provincially, and in Community Media across the

following platforms:

• Online Media: Includes news websites, online radio, transport platforms, and

consumer sites.

• Print Media: Includes community newspapers and free distribution materials

("knock & drops").

• Broadcasting: Covers television and radio, including community outlets.
• Social Media Platforms: Covers print, online, and broadcast media on platforms

like Facebook, X, Instagram, and YouTube, as well as comments by users of

these platforms.

4.3.2. Deliver Insights in the following Parameters:

• The RAF’s key representatives, including the Chairperson of the Board, Chief

Executive Officer, Spokesperson, Regional General Managers, Senior Managers

and authorised subject experts.

• RAF-related keywords, including:

➢ Road Accident Fund / RAF

➢ Fuel Levy

➢ Transformation / Transform

➢ Claims

➢ Claims Process

➢ Claims Management Process

➢ Claimants

➢ Process Centres

➢ Customer Experience Centres

➢ RAF 1 Form

➢ RAF 3 Form

➢ 120 Days

➢ Customer Centricity

➢ Values

➢ Integrated Customer Management System / ICMS

➢ Accident/s

➢ Car Crash/es

➢ Road Safety

➢ Department of Transport

➢ Minister of Transport

➢ Deputy Minister of Transport

➢ Portfolio Committee on Transport

➢ RAF Act / Legislative Amendments / Regulation

➢ Operating Model

➢ Fraud

4.3.3. Daily Feeds: Provide RAF-related raw data (e.g. news articles, interviews, etc.) across

all platforms at least three (3) times a day.

4.3.4. Provide Access to Monitoring System: Allow ten (10) designated RAF employees

access to the monitoring system via a secure web-based interface for data retrieval in

formats like Word, Excel, or PDF.

4.3.5. Submit statistical and analytical media coverage reports as follows:

• Weekly: Every Friday by 10 AM.
• Monthly: By the 1st working day of the following month, by 10 AM (next working

day if a weekend or holiday).

• Quarterly: By the 1st working day of the new quarter, by 10 AM (next working day

if a weekend or holiday).

• Annually: By the 1st working day of the new financial year, by 10 AM (next working

day if a weekend or holiday).

Note: The RAF’s financial year commences on the 1st day of April and concludes on the

31s day of March the following year.

4.3.6. Provide additional / ad hoc reports: as required, especially after campaigns and

activations.

4.3.7. Ensure statistical, analytical, and ad hoc reports include:

• Executive Summary: Overview of findings.
• Reputation Impact Analysis: Compare positive, negative and neutral media

coverage and provide analysis of media sentiments.

• Reputational Index Measurement: Assess public perception across various

indicators such as products and services, leadership, governance, financial

management, social responsibility, trustworthiness, ethicality, and innovation.

• Scorecard Performance Rating: Track media performance metrics Weekly,

Monthly, Quarterly and Annually.

• Media Prominence Tracking: Analyse mentions and coverage categories such as

headlines, front page placements, lead stories, commentary, interviews,

organisation-specific mentions, tweets, retweets, Facebook references, etc.

• Spokespersons and Authorised Representatives: Summarise RAF commentary,

including frequency and sentiment.

• Journalist Breakdown: Categorise journalists covering the RAF and related topics.
• Media Frequency Types: Analyse all platforms, including online channels (news

websites, blogs, podcasts), print media (dailies, weeklies, magazines), broadcast

media (TV and radio), broadcast formats (television and radio), as well as social

and digital media.

• Advertising Value Equivalency (AVE): Calculate and provide total AVE for all

coverage.

• Reach breakdown for all media categories.
• Perceptions Assessment: Evaluate views from leading journalists, broadcasters,

columnists, bloggers, and influential social media users focusing on RAF and

transport-related topics.

• Analytical Reports: Deliver detailed, insightful reports on RAF’s media presence

across all platforms of campaigns and activations, including strategic

recommendations, tactical proposals, and clippings/recordings.

This comprehensive approach ensures the RAF remains well-informed and strategically

positioned in its public relations efforts.

5. Contract period

5.1. The contract is for three years.

6. Evaluation criteria and methodology

The Evaluation Process will be conducted under the following phases: —

Phase 1: Initial Screening Process — At this phase, Bidders' responses are reviewed to verify that

they have responded according to the RAF Request for Bid (RFB) document.

Phase 2: Mandatory Evaluation Process—At this phase, Bid Responses are evaluated according

to the criteria specified in the Request for Bid (RFB) document for compliance with the Mandatory

Requirements. Bidder(s) who meet the Mandatory Requirements will be evaluated further on

Technical Requirements.

Phase 3: Technical/ Functional Evaluation Process

Part A: Technical evaluation - Bidder(s) who met the minimum threshold of 60 points out of 80

points allocated at Functionality Evaluation (Part A) will be further evaluated in Phase 3, Part B

(Presentation). Bidders who do not achieve a minimum score of 60 out of 80 points will not be

eligible to proceed further with the evaluation and will thus be disqualified.

Part B: Presentation - Bidder(s) must present for a maximum of 30 minutes and another 30 minutes

will be allowed for questions and answers. The total score for presentation is 20 points and bidders

must score a minimum of 10 points to be considered for further evaluation.

Phase 4: Price and Specific Goals evaluation - At this phase, the bid(s) will be assessed

according to the preferential point system specified in the RFB document. Bidders who meet the

functionality threshold will be evaluated on Price and Specific Goals, in accordance with the

preferential procurement principle as outlined in the RFB document.

6.1. Phase 2: Mandatory Evaluation Process

All Bidders who do not meet all the mandatory requirements will be disqualified and will not be

considered for further evaluation of the functional requirements.

Not

6.1.1. Mandatory Comply

Comply

Media monitoring services must be provided by the bidder in-house from its

own resources. The Bidder must include a letter signed by the head of

the organisation/Chief Executive Officer (CEO) / delegated official

confirming that the work will be done in-house, i.e., it will not be sub-

contracted or outsourced, and that no part of the Scope of Work will

be transferred to third parties.

Not

6.1.2. Mandatory Comply

Comply

The bidder must provide the RAF with samples of previous analytical reports

generated on a MONTHLY and QUARTERLY basis as stated under 4.3.5.

At least three (3) samples of each report are required.

NB: The bidder is required to submit:

• 3x sample monthly analytical reports
• 3x Quarterly analytical reports

6.2. Part a — functionality evaluation (phase 3)

No Evaluation criteria Max

Points

6.2.1. Company experience in the provision of media 40

Monitoring services supported by client

Reference letters

The service provider must provide a minimum of three (3)

references confirming that they have conducted media

monitoring and social media tracking for at least 3 separate

customers/clients in the last seven (7) years.

NB: Bidders must complete the bidders’ clients' reference

template that is included in the bid document.

Track Record: Scoring Matrix

Number of references Points

No references/less than 3 references/provided 0

references not relevant/not valid

3 references 30

More than 3 references 40

▪ NB: The RAF will verify the submitted information. The

bidder will receive a score of 0 if any information is

falsified or misrepresented.

6.2.2. Company portfolio of evidence 40

The bidder must provide a Portfolio of Evidence (POE) in the

form of a detailed monitoring report for one of the clients

mentioned in 6.2.1, inter alia’ must include the following:

• Reputation impact analysis,

• Advertising Value Equivalent (AVE),

• Perceptions assessment,

• Reputational Index Measurement,

• Journalist and spokesperson breakdown,

• National radio and television,

• Community radio and television,

• National publications,

• Community publications,

• Online (news websites, blogs, etc.),

• Social media (Facebook, LinkedIn, Instagram, Twitter)

▪ Scoring matrix: Full points for each media type will be

awarded only where the required POE is provided and is

relevant to the criterion being evaluated. Failure to submit

the required POE, or submission of irrelevant POE, will

result in a score of zero (0) points

Media Type Section reference Score

in the POE (pg. no.)

RAF’s reputation impact 4

analysis

Advertising Value Equivalent 2

(Ave)

Perceptions assessment 2

Reputational Index 3

Measurement

Journalist and 3

spokespersons breakdown

National radio and television 4

Community radio and 6

television

Provincial and National 4

publications

Community publications 6

Online (news websites, 3

blogs)

Social media (Facebook, 3

LinkedIn, Instagram, Twitter)

Total points 80

NB: Only Bidders who score a minimum of 60 out of 80 points in the Technical/Functional

evaluation (Phase 2 - Part 1) will be considered for further evaluation in Phase 2 - Part 2 –

Presentation. Bidders who fail to attain the required minimum threshold in Phase 2 - Part 1

will not be evaluated further.

6.3. Phase 2 - part 2 – presentation

Bidders who passed the set Functionality /Technical threshold will be invited to an hour

(1 hour) compulsory structured presentation. Bidders’ presentations must not exceed

thirty (30) minutes and should cover the items as reflected in the table below. Another

thirty (30) minutes will be allocated to a Question-and-Answer session. RAF reserves

the right to ask relevant follow-up questions during and/or after the presentation.

SCORING MATRIX: A bidder will receive the full allocation of points for a criterion only if

the requirement is fully met. Failure to meet the requirement in full, including partial

compliance or non-compliance, will result in a score of zero (0) points for that criterion

PRESENTATION REQUIREMENTS Points

1. Illustrate previous experience in providing urgent reports on events, activities 4

or campaigns. Your methodology should include resource allocation, key

contact persons, and turnaround time for the report through a PowerPoint

report.

2. Show your capability in monitoring and tracking community media (print, 5

radio, television) and the independent sphere. Also demonstrate how you will

overcome monitoring challenges that are often associated with tracking the

community media through an online demonstration of their Media

Monitoring Tool.

3. Illustrate National and Regional monitoring footprint through an online 3

demonstration of their Media Monitoring Tool.

4. Demonstrate your analytical skills through generated reports in PowerPoint 5

that contain the following: trend analysis and insights which would result in

strategic recommendations in keeping with customer / client’s strategic goals.

5. Illustrate the Methodology of the monitoring and report analysis of media 3

types through an online demonstration.

Total points 20

Note: Bidders who score a minimum of 60 out of 80 points for Phase 2 – Part 1: Technical &

Functional evaluation and a minimum of 10 out of 20 points for Phase 2 – Part 2: Presentation will be

considered for further evaluation on Price and Specific Goals. Bidders who fail to attain the required

minimum points will not be evaluated further

6.4. Price and specific goals

The evaluation for Price and Specific Goals will be based on the 80/20 PPPFA principle (whichever is

applicable), and the points for evaluation criteria are as follows:

Evaluation Criteria Points

1. Price 80

2. Specific Goals 20

Points

Specific Goal Proof Allocation

1 South African citizen who had no CSD Report 10

franchise in national elections prior to the

introduction of the Constitution of the

Republic of South Africa, 1983 (Act ) or the Constitution of the Republic

of South Africa, 1996. (Minimum 51%

ownership or more)

2 Women ID copy / CSD 8

report

(Minimum 51% ownership or more)

3 Persons with disabilities Valid medical 2

certificate issued

(Minimum 51% ownership or more) by an accredited

medical practitioner

Total 100

6.4.1. Pricing schedule

The bidder will be required to price on the following:

Cost – Yr Cost – Yr Cost – Yr Total Cost (for a

1 2 3 period of 3 years)

Retainer fee (incl. VAT)

(a) Please indicate your total bid price here: R......................................................

(compulsory)

(b) Important: It is mandatory to indicate your total bid price as requested in point (1)

above. This price must be the same as the total bid price you submit in your pricing

schedule. Should the total bid prices differ, the price indicated in point (1) above shall

be considered the correct price.

(c) NOTE: All prices must be VAT inclusive and must be quoted in South African

Rand (ZAR).

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7. Bidders Client References Template

Bidders are requested to provide the required information in instances where you are currently or have previously rendered the required services:

No Project Description Services Contract Contract Client Name Client Contact Client contactable

rendered start date End date Person details: Email Address

and or telephone

number

Notes :

1. Any falsified or misrepresented information indicated above will lead to disqualification from the procurement process

2. The RAF reserves the right to contact the client/s listed above to authenticate the information

Name of Bidder: __________________________________________________________

Signature of Bidder: ____________________________ Date: _______________________

foreigners who may have had accidents within the borders of the country. The RAF head office is

located in Centurion, Pretoria; with Customer Experience Centres situated in each province

around the country.

activity, identifying the media sectors that cover RAF news, determining which stories or topics are of

interest, and informing Corporate Communications about the impact on the RAF and its reputation.

This information will then be used to ensure that the Department’s media and public relations

strategy is well executed.

4. Scope of work

4.1. The Road Accident Fund (RAF) seeks to appoint a highly experienced Media Monitoring

6.2.1. Company experience in the provision of media 40

The service provider must provide a minimum of three (3)

references confirming that they have conducted media

monitoring and social media tracking for at least 3 separate

customers/clients in the last seven (7) years.

NB: Bidders must complete the bidders’ clients' reference

template that is included in the bid document.

Track Record: Scoring Matrix

Closing date: 09 october 2026 @ 11h00 AM

Note: Faxed and/or Emailed Proposals/ bids will not be accepted, only hand delivered and

couriered Proposals/ bids must be deposited in the tender box on or before the closing date

and time.

Table of contents for bid RAF/2026/00057

1. Part a: invitation to bid

2. Part b: terms and conditions for bidding

3. Sbd 3.1: Pricing schedule (firm prices)

4. Sbd 4: declaration of interest

5. Sbd 5: national industrial participation programme

6. Sbd 6.1: Preference points claim form

Signature of bidder:...................................................

Capacity under which this bid is signed:...................................................

(Proof of authority must be submitted e.g. company resolution)

Sbd 3.1

Pricing schedule – firm prices

(Purchases)

Note: only firm prices will be accepted. Non-firm prices (including prices

Subject to rates of exchange variations) will not be considered

Specific Goal Proof Allocation

1 South African citizen who had no CSD Report 10

franchise in national elections prior to the

introduction of the Constitution of the

Republic of South Africa, 1983 (Act ) or the Constitution of the Republic

of South Africa, 1996. (Minimum 51%

ownership or more)

2 Women ID copy / CSD 8

report

(Minimum 51% ownership or more)

3 Persons with disabilities Valid medical 2

certificate issued

(Minimum 51% ownership or more) by an accredited

medical practitioner

Total 100

6.4.1. Pricing schedule

Cost – Yr Cost – Yr Cost – Yr Total Cost (for a

Description

1 2 3 period of 3 years)

Retainer fee (incl. VAT)

(a) Please indicate your total bid price here: R......................................................

(compulsory)

(b) Important: It is mandatory to indicate your total bid price as requested in point (1)

above. This price must be the same as the total bid price you submit in your pricing

schedule. Should the total bid prices differ, the price indicated in point (1) above shall

be considered the correct price.

(c) NOTE: All prices must be VAT inclusive and must be quoted in South African

Rand (ZAR).

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Bid Bond: performance guarantee to the dti;

d. The contractor will submit a business concept for consideration and approval by

the dti;

e. Upon approval of the business concept by the dti, the contractor will submit

detailed business plans outlining the business concepts;

f. The contractor will implement the business plans;

Minimum functionality/qualifying score: 60

minimum score of 60

Tax compliance compliance or central supplier

Tax compliance status system pin code from the south african revenue service (SARS) and if not register

Tax compliance requirements

Tax compliance status (tcs) pin may be made via e-filing through the SARS

TCS Pin to verify Tax Status: Attached

Tcs pin is available but the bidder is registered on the central supplier database

Csd number

Csd number must be provided

CSD Report 10

Central Supplier Database of National

Central supplier database

Central Supplier Database (CSD)

joint venture agreement between the members should be provided

SBD 1: Completed, attached and signed

SBD 4: Completed, attached and signed

SBD 6.1: Completed, attached and signed

Proof of Construction Industry Development Board (CIDB)

Provide Tax TCS Pin to verify Tax Status: Attached

involved, each party must submit a separate Tax TCS Pin.)

Registered on the Central Supplier Database of National

https://secure.csd.gov.za/)

2. Tax compliance requirements

2.3 Application for tax compliance status (tcs) pin may be made via e-filing through the SARS

Submit a separate tcs certificate / pin / csd number.

2.6 Where NO tcs pin is available but the bidder is registered on the central supplier database

(Csd), a csd number must be provided.

Pricing schedule – firm prices

VAT registration

Points Allocation: 3 points

B-BBEE Details: Postal address

..........................................................................................

....................................................................................

Signature.....................................Name (in print)...................................

Date..................................................

Sbd 6.1

Preference points claim form in terms of the preferential procurement

Regulations 2022

This preference form must form part of all tenders invited. It contains general information and serves

as a claim form for preference points for specific goals.

Nb: before completing this form, tenderers must study the general

Conditions, definitions and directives applicable in respect of the

Tender and preferential procurement regulations, 2022

1. General conditions

1.1 The following preference point systems are applicable to invitations to tender:

• the 80/20 system for requirements with a Rand value of up to R50 000 000 (all

applicable taxes included); and

• the 90/10 system for requirements with a Rand value above R50 000 000 (all

applicable taxes included).

1.2 To be completed by the organ of state

(delete whichever is not applicable for this tender).

a) The applicable preference point system for this tender is 80/20 preference point system.

1.3 Points for this tender (even in the case of a tender for income-generating contracts) shall be

awarded for:

(a) Price; and

(b) Specific Goals.

1.4 To be completed by the organ of state:

The maximum points for this tender are allocated as follows:

Points

Price 80

Specific goals 20

Total points for Price and SPECIFIC GOALS 100

1.5 Failure on the part of a tenderer to submit proof or documentation required in terms of this

tender to claim