Oracle database licences, maintenance and support – road accident fund (3-Year contract)

Publication date: 26 October 2026

Non-compulsory briefing session: 02 November 2026 at 11:00

Briefing venue: Microsoft Teams (link: https://teams.microsoft.com/meet/3643270609167030?p=mOLuELxaYFfUjKUe9m)

Closing date for bid questions/enquiries: 07 November 2026

Publication date for Q&A: 11 November 2026

Closing date: 20 November 2026 at 11:00

Validity period: 90 days from closing date.

Bid enquiries:

• Contact: Bathabile Mahlangu
• Email: [email protected]
• No telephonic enquiries will be entertained.

Submission address:

Road Accident Fund (RAF)

Eco Glades 2 Office Park

420 Witch-hazel Avenue

Centurion, 0046

Submission method: hand-delivered or couriered only; bids must be deposited in the tender box at the RAF reception before the closing time.

Submission address:

Road Accident Fund (RAF)

Eco Glades 2 Office Park

420 Witch-hazel Avenue

Centurion, 0046

Faxed and emailed proposals will not be accepted.

Bids must be submitted on the official forms provided, not retyped.

Each bid must include an original bid document/proposal plus a soft copy enclosed in the same envelope.

Returnable documents (each completed, attached, and signed):

• SBD 1 (Invitation to Bid): bidder and contact details.
• SBD 3.1 (Pricing Schedule, firm prices): prices are firm for the contract period.
• SBD 4 (Declaration of Interest): discloses any state employment or connections.
• SBD 5 (National Industrial Participation Programme): obliges reporting of contracts above R10 million.
• SBD 6.1 (Preference Points Claim): claims B-BBEE and specific-goal preference points.
• Proof of CIDB registration, if applicable.
• Specification document and general conditions of contract.
• Tax TCS PIN for tax status verification; each JV/consortium/subcontractor party must submit its own.
• Copy of JV agreement, if applicable.
• CSD registration confirmation.
• Proof of authority to sign (company resolution).

Disqualification risks:

• Late bids, faxed or emailed bids.
• Missing or unsigned returnable forms.
• Failure to comply with mandatory requirements.
• Bids from persons in the service of the state or their companies.

The applicable preference point system is 80/20: price 80 points, specific goals 20 points.

Evaluation phases:

Phase 1 — Initial screening: response completeness.

Phase 2 — Mandatory evaluation: compliance with mandatory requirements; non-compliant bidders are disqualified.

Phase 3 — Technical/functional evaluation: total 100 points; minimum qualifying score is 60 points.

Phase 4 — Price and specific goals: scored on the 80/20 basis.

Technical/functional scoring:

• Company experience (50 points): minimum 3 years' experience supplying Oracle Database support and maintenance. Scoring: less than 3 years = 0; 3–5 years = 25; 5–10 years = 35; 10+ years = 50.
• Client references (50 points): minimum two reference letters on client letterhead for Oracle Database services within the last five years. Scoring: fewer than two valid references = 0; two = 35; three or more = 50.

Specific goals (max 20 points):

• South African citizen ownership ≥51% (CSD report): 10 points.
• Women ownership ≥51% (ID copy/CSD report): 8 points.
• Persons with disabilities ownership ≥51% (valid medical certificate): 2 points.

Bidders scoring below 60 on technical/functional criteria are disqualified and not evaluated on price.

The Road Accident Fund requires the procurement of Oracle database licenses and associated maintenance and support for 36 months.

Licenses to procure (new):

• Oracle Advanced Compression, Processor, Perpetual: 16

Licenses for renewal (support and maintenance):

• Oracle DB Enterprise Edition, Named User Plus, Perpetual: 975
• Oracle DB Enterprise Edition, Processor, Perpetual: 58
• Oracle Partitioning, Named User Plus, Perpetual: 200
• Oracle Partitioning, Processor, Perpetual: 8
• Oracle Advanced Security, Processor, Perpetual: 70
• Oracle Database Vault, Processor, Perpetual: 48
• Oracle Diagnostics Pack, Processor, Perpetual: 2
• Oracle Tuning Pack, Processor, Perpetual: 2
• Oracle Active Data Guard, Processor, Perpetual: 8

Scope of work:

• Renew Oracle maintenance and support and any license additions during the term.
• Provide second- to fourth-line technical support across all RAF environments (Sandbox, Development, QA, Production, DR).
• Support customisations and custom scripts/stored procedures.
• Report monthly on patches and upgrades.
• Apply Oracle best practices and enhance security controls.
• Assist with migrations to/from other database platforms.
• Optimise licensing and costs.
• Maintain the product implementation roadmap, including cloud/DBaaS migrations.
• Act as single point of contact (SPOC) for Oracle incidents and requirements.
• Implement monitoring tools or integrate with existing RAF monitoring.

Additional services:

• Cloud adoption and migration (readiness assessments, hybrid architectures, migrations, modernisation).
• Security, compliance and governance (defence-in-depth, audit logging, SIEM integration, CIS-aligned hardening, POPIA compliance).
• Project-driven deliverables: up to 5 person-days per month for RAF-approved out-of-scope work; no carry-over unless approved.

Service response times:

• Severity 1 (critical): 2 hours.
• Severity 2 (high): 4 hours.
• Severity 3 (medium): 8 hours.
• Severity 4 (low): 24 hours.

SLA expectations:

• 24x7 support for incidents, after-hours maintenance windows.
• Monthly SLA performance and exception reports.
• Monthly service review meetings.
• Continual Service Improvement plan.

Contract duration: 36 months, with RAF right to terminate early based on technology roadmap or operational changes.

Onshore/hybrid operating model: bidder must have in-country presence or hybrid model with local capacity.

Minimum company experience: three (3) years in implementing and supplying Oracle Database support and maintenance services. Technical subject matter experts must have at least 5 years' experience in: Oracle license lifecycle management, cloud-native database solutions, Oracle 19c and higher, high-availability/clustering, capacity and performance management, and secure DB environment maintenance. Client references: minimum two reference letters on client letterhead for Oracle services within the last five years, including client contact details and service period.

Bidders must have a business continuity management plan available for inspection. The operating model must be onshore or hybrid with in-country presence, defining local support structure, escalation paths, and resource availability. RAF may conduct privacy, information security, and compliance audits.

Pricing must be on SBD 3.1 with firm prices only. All applicable taxes included. Delivery costs must be included in the bid price. Prices subject to exchange-rate variation will not be considered. The tender uses the 80/20 preference point system.

Pricing form: SBD 3.1, firm prices only; all applicable taxes included.

Non-firm prices (including exchange-rate variations) will not be considered.

Validity period: 90 days from closing date.

Bid security: not specified (no bid bond required).

Performance guarantee: may be required by the dti under the NIP programme for contracts with imported content.

NIP obligations apply if imported content exceeds US$10 million or multiple contracts exceed US$10 million; successful bidders must report contracts above R10 million to the dti.

No retention or payment terms specified.

Mandatory compliance requirements:

• Certified/accredited Oracle Partner: submit a Manufacturer's Authorization Form (MAF) from Oracle for licenses, maintenance and support; or a formal letter confirming proprietary ownership if the OEM is the direct bidder. RAF may verify the MAF with the OEM.
• Provide technical subject matter experts with minimum 5 years' experience in each of: end-to-end lifecycle management of Oracle licenses; implementing/supporting cloud-native database solutions; supporting/maintaining Oracle 19c and higher; Oracle high-availability and clustering; database capacity and performance management; secure DB environment maintenance.
• CSD registration: must be registered on the Central Supplier Database.
• Tax compliance: valid SARS tax status (TCS PIN); non-compliant bidders have 7 working days to rectify.
• Professional Indemnity insurance covering privacy breach and cyber liability, available before award.
• Business continuity management plan available for inspection.
• Companies/directors on the National Treasury restricted supplier or tender defaulter lists are disqualified.
• Bidders must not be in the service of the state.
• Joint ventures/consortia must submit separate tax compliance and CSD numbers for each member.
• Bidders must not transfer, store, or process RAF data outside South Africa without prior written approval.

B-BBEE: applicable preference point system is 80/20. Specific goals are claimed via SBD 6.1; proof includes CSD report, ID copies, and medical certificates for disability ownership.

No explicit health and safety requirements beyond service response times and 24x7 support. SLA expectations include service desk logging, 24x7 incident support, and after-hours maintenance.

Contract duration: fixed 36 months from the effective date of the final signed agreement. RAF may terminate early if required to align with its technology roadmap, operational requirements, or strategic priorities, subject to notice and termination provisions in the agreement. The successful bidder must sign a written contract form (SBD 7).

Additional evaluation criteria are covered in the evaluationCriteria section. The 80/20 preference point system applies, with price 80 points and specific goals 20 points. Failure to submit proof for specific goals means those points are not claimed.