Appointment of a service provider for the configuration and implementation of an enterprise risk management and compliance solution, including maintenance and support for a period of 3 years.

Closing date: 30 November 2026 at 12:00 (PM)

Compulsory briefing session: 06 November 2026 at 10:00, held on Microsoft Teams.

• Registration for briefing: email [email protected] before end of business on 05 November 2026.
• Bidders must download Microsoft Teams app to participate.

Bid validity period: 90 days from closing.

Clarification questions consolidated and shared with all bidders at least 7 calendar days before closing.

Bidding procedure and technical enquiries:

• Contact person: Norman / Amukelani
• Telephone: +27 11 471 4579 / 4443
• Technical telephone: +27 11 471 4443 / 4579
• Email: [email protected]

Submission addresses:

• Tender box: Sentech SOC Ltd, Sender Technology Park, Radiokop Ext 3, Honeydew (manual submissions)
• eTender Portal: online (electronic submissions)

Service delivery address: (not stated in document)

Manual submission: deliver to the tender box at Sentech SOC Ltd, Sender Technology Park, Radiokop Ext 3, Honeydew, during working hours (08:30-15:30). Electronic submission: via the Sentech eTender Portal (30MB file size limit, available 24hrs). Late, telegraphic, telephonic, telex, facsimile or e-mail bids are not accepted.

Two-envelope system. Envelope One: "Original Technical Proposal" with all information and documents (list of returnable documents) plus soft copy (PDF) on USB. No financial information in Envelope One. Envelope Two: "Original Financial Proposal" (Contract Data and pricing schedule) plus 1 copy and soft copy (PDF) on CD/USB. Place both sealed envelopes in one outer sealed envelope or container.

Outer envelope must be marked:

• For attention: HEAD OF SUPPLY CHAIN MANAGEMENT
• Bid reference no.
• Technical and financial proposals
• Closing date and time
• Bidder's name and address

Returnable forms (all mandatory, must be completed, signed and returned, or bid may be non-responsive):

• SBD 1: Notice and Invitation to Bid, signed as cover page.
• Tender Data: completed and signed (Envelope 1).
• Bidder's response to tender specifications (Proof of Compliance) (Envelope 1).
• Valid and original SARS tax clearance certificate (Envelope 1).
• B-BBEE certificate (Envelope 1 and 2).
• Resolution of Board of Directors for bid participation (Envelope 1).
• Resolution of Board of Directors to enter into consortia or joint ventures (Envelope 1, if applicable).
• Resolution of Authority of JV (Envelope 1, if applicable).
• SBD 4: Declaration of Interest (Envelope 1) - discloses any director/shareholder employed by the state or connected to Sentech.
• SBD 5: National Industrial Participation Programme (Envelope 1).
• SBD 6.1: Preference Points Claim Form (Envelope 1) - claims B-BBEE preference points.
• Record of addenda for bids (Envelope 1).
• General Conditions of Contract (Envelope 1) - acknowledge acceptance.
• Company registration documents (Envelope 1).
• Company profile (Envelope 1).
• BOQ (Envelope 2).
• Completed and signed Contract Data with all pricing tables (Envelope 2).

All pages of all documents must be initialled. Use black ink only, no correction fluid. Bids must remain valid for 90 days. Combining financial information in the technical envelope leads to automatic disqualification.

Bidders must attend and sign the attendance register at the compulsory briefing session; failure disqualifies the bid.

Evaluation stages:

1. Stage 1 - Administrative Responsiveness: completeness of returnable documents, English language, black ink, all sections filled, sign and initial all pages, separate technical/financial envelopes, completed Contract Data.
2. Stage 2 - Technical Evaluation:

• Mandatory Eligibility Criteria (must comply with ALL):
• Detailed Company Profile showcasing experience and skills in ERM and Compliance solution configuration and implementation.
• OEM Certificate or Reseller Agreement for the proposed solution (certified copy).
• Solution Architecture document for the proposed solution.
• Functional Evaluation: scored out of 100 points. Minimum qualifying score: 70/100. Bidders scoring below 70 are not evaluated further.

3. Stage 3 - Solution Requirements and Compliance Capability: bidder must score YES for all requirements.
4. Stage 4 - Demonstration: bidder must demonstrate all solution and compliance capability requirements.
5. Stage 5 - Risk Assessment: Sentech may disqualify based on identified risks.
6. Stage 6 - Price and Preference: financial proposals of qualifying bidders evaluated and ranked by price and preference points (80/20 system).

Automatic disqualification: failure to submit financial proposal, or involvement in corruption, fraud, bribery, collusion, or attempting to influence Sentech employees.

Sentech reserves the right not to award to bidders who in the preceding 5 years failed to perform satisfactorily on a previous project with Sentech or another organ of state, or who wilfully neglected or failed to comply with any public sector contract. Also excludes bidders blacklisted by any organ of state or charged with tax non-compliance, fraud, corruption or dishonesty.

Preference point system: 80/20 (price and B-BBEE). Preference points claimed via SBD 6.1.

Configure and implement an Enterprise Risk Management and Compliance software solution, including maintenance and support for 3 years. Provide comprehensive training for end users.

Solution requirements:

• Data hosting: cloud solution must be hosted in South Africa.
• Key features (at least): policy management; incident management; compatibility with South African regulations and standards; risk management tracking; metrics and analytics; dashboards and data reporting; automated compliance screening with gap detection alerts; task tracking and workflow management; risk mitigation suggestions; scalability.
• Customizability: tailored to Sentech's structure, industry requirements, risks and compliance obligations.
• Adaptability: enable new compliance requirements or adjustments without increasing manual effort.
• Cloud capability: support cloud-based operations including access management, identity management, activity logging.
• Task and progress tracking: for risk assessment and mitigation activities.
• Third-party risk management: assess and manage risks from vendors and other third parties.
• Task automation: automate compliance tasks such as screening, gap analyses, controls mapping, evidence preparation.

Bidders must demonstrate the solution in a demonstration stage (Stage 4 - see evaluation criteria).

No specific financial requirements (bid security, bonds, guarantees, retention, payment terms) are stated in the provided document. Pricing should be submitted in Envelope Two as per Contract Data and pricing schedule/BOQ. The successful bidder will be required to sign a written contract form (SBD 7).

Tax compliance:

• Submit SARS Tax Compliance Status (TCS) PIN or printed TCS certificate.
• If no TCS PIN, provide Central Supplier Database (CSD) number.
• Each party in a consortium/JV must submit separate TCS certificate/PIN/CSD number.
• No bids from persons in service of the state, or companies with directors in service of the state.

B-bbee:

• Submit B-BBEE certificate (SBD 6.1 Preference Points Claim Form) to claim preference points. Specific B-BBEE levels not stated.
• Sentech may request a BBBEE transformation plan with timelines and milestones if recommended bidder does not meet Sentech's transformation goals. Plan must be submitted within 10 working days of written request.

Consortia/Joint Ventures:

• Complete Certificate of Authority for Joint Ventures.
• Each party must submit separate tax compliance documentation.

Local content: SBD 6.2 (Declaration for Local Production and Content) may apply if the sector is designated. Not specified whether it applies here.

As per standard evaluationCriteria section: 80/20 system, functional minimum 70/100, mandatory criteria, mandatory solution requirements, demonstration, risk assessment, then price and preference.