Managed backup, disaster recovery and business continuity solution (3 years) – ncr1047.10.2026

Only firm prices will be accepted. Non-firm prices, including those subject to exchange rate variations, will not be considered.

Returnable documents: completed pricing schedule (SBD 3.1) with firm prices. The bid must be valid for the number of days stated by the bidder from the closing date. Closing time: 11:00.

Only firm prices will be accepted. Non-firm prices, including those subject to exchange rate variations, will not be considered. No other evaluation criteria are stated in the provided document.

Returnable documents:

• SBD 4 (Bidder's Disclosure): must be completed and signed. It requires disclosure of any director, trustee, shareholder, member or partner employed by an organ of state, any relationship with a person employed by the procuring institution, and any interest in other related enterprises. Failure to disclose all CSD-registered active companies linked to all directors leads to disqualification. A false declaration disqualifies the bid.

Disqualification risks:

• Being listed in the Register for Tender Defaulters or the List of Restricted Suppliers.
• Failure to disclose all CSD-registered active companies linked to all directors.
• Submitting a false declaration on the SBD 4 form.

Bidders must not be listed in the Register for Tender Defaulters or the List of Restricted Suppliers.

The contract form (SBD 7.2) must be completed in duplicate by both the service provider and the purchaser, and both forms must be signed in the original so that each party retains an originally signed contract.

Returnable documents: the contract form (SBD 7.2) must be completed in duplicate and signed in original by both the service provider and the purchaser. The bid must include the invitation to bid, proof of tax compliance status, pricing schedule(s), filled-in task directive/proposal, preference claim form, bidder's disclosure form, special and general conditions of contract, and any other specified documents. The bidder must be duly authorised to sign the contract. Submission method and address are not stated in the provided document.

Bidders must be qualified and experienced in establishing disaster recovery and business continuity solutions. Preference points will be claimed under the Preferential Procurement Regulations. The bidder must complete the preference claim form and the bidder's disclosure form. No collusive practices are permitted. The bidder must be duly authorised to sign the contract. Specific scoring split and minimum qualifying score are not stated.

The service provider is to render services as described in the bidding documents, in accordance with the requirements and task directives/proposals specified in the bid. The contract form must be filled in duplicate by both the service provider and the purchaser, and both forms must be signed in the original. The service provider must render services at the quoted prices, which cover all obligations. The purchaser will issue an official order indicating service delivery instructions.

Payment will be made within 30 days after receipt of an invoice. Pricing must include all applicable taxes. The pricing schedule(s) must be submitted. No bid security, bonds, or guarantees are stated.

Proof of tax compliance status is required. The bidder must complete the preference claim form for preferential procurement and the bidder's disclosure form. The bidder must declare no participation in collusive practices. No specific B-BBEE level, CIDB grade, or other thresholds are stated.

The National Credit Regulator seeks to appoint a qualified and experienced service provider to establish a Disaster Recovery (DR) and Business Continuity (BC) solution for a period of three (3) years.

Closing date: 20 November 2026 at 11:00

Returnable documents: SBD 3.3 Pricing Schedule (Professional Services) must be completed and signed. The bid must be valid for a specified number of days from the closing date. Bidders must indicate a ceiling price based on total estimated time for completion, including all expenses and taxes. Provide hourly and daily rates for personnel, phases with cost and man-days, and details of travel and other expenses. State the period required for commencement after acceptance and estimated man-days for completion. Indicate whether rates are firm for the full contract period; if not, provide adjustment basis (e.g., CPI).

The National Credit Regulator requires a qualified and experienced service provider to establish a Disaster Recovery (DR) and Business Continuity (BC) solution for a period of three (3) years.

Pricing must be in RSA currency and include all applicable taxes (VAT, PAYE, income tax, UIF contributions, skills development levies). Bidders must provide a ceiling price for the total project, including all expenses. Only actual travel and other expenses are recoverable, with proof required. Certified invoices must be rendered for expenses.

No specific compliance requirements stated in the document.

Client (National Credit Regulator)

• Physical address: 127 15th Road, Randjespark, Midrand, Halfway House
• Postal address: PO Box 209, Halfway House, 1685
• Telephone: (011) 554 2646
• Email: not stated
• Attention: not stated

Notices and legal process (domicilium citandi et executandi):

• Notices must be in writing; telefax counts as writing.
• Registered post is deemed received within 14 days.
• Hand delivery is deemed received on the day of delivery.
• Telefax is deemed received within 12 hours (or by the start of the next business day if sent outside business hours).
• Either party may change its address/contact details on 7 days' written notice.

The National Credit Regulator requires a service provider to perform job evaluations for a period of 3 years, as set out in Annexure A (Terms of Reference / Scope of Work). The agreement commences on signature date and endures for the period stipulated in the TOR. Annexure B is Pricing and Annexure C is the Project Plan.

Payment terms:

• The Client will pay the Supplier a fee as indicated in Annexure B, upon delivery of services to the reasonable satisfaction of the Client.
• The Client may withhold up to 10% of fees for any deliverable until it is executed to the Client's reasonable satisfaction and confirmed in writing.
• Invoices are paid within 30 days from receipt.
• Disputed amounts: undisputed portion paid within 30 days; disputed portion paid within 7 days of dispute resolution proceedings.
• Penalties: 1% of fees payable for each day of delay until actual performance.
• Limitation of liability: aggregate liability capped at total contract price (except for criminal negligence or willful misconduct).

Tax compliance:

• The Supplier must confirm its tax matters are in order and submit an original SARS tax certificate to the National Credit Regulator prior to award.

Other compliance:

• The Supplier must avoid conflicts of interest and notify the Client in writing of any actual or potential conflict.
• The Supplier must notify the Client in writing of all subcontracts awarded under the agreement.

Duration: The agreement commences on signature date and endures for the period stipulated in the TOR (3 years).

Delays: The Supplier must promptly notify the Client in writing of any conditions impeding timely performance, giving the likely duration and cause(s); the Client may extend the Annexure A time frames by written amendment.

Penalties: Failure to perform within the Annexure A time frames entitles the Client to deduct 1% of the fees payable under the agreement for each day of delay until actual performance.

Termination by Supplier: The Supplier may terminate on 30 business days' written notice for unremedied material breach (breach must not be adequately compensable by damages; for non-payment of undisputed amounts, prior written notice and failure to pay within 30 days is required).

Termination by Client: The Client may terminate immediately on written notice without liability if the Supplier is categorised as a Restricted Service provider, is guilty of serious misconduct or deliberate neglect, engages in conduct likely to bring itself or the Client into disrepute, is convicted of an offence involving dishonesty or a fraud-related criminal offence, or breaches the agreement. On such termination the Client may claim pre-estimated liquidated damages equal to all payments already made, the Supplier forfeits all claims (including unpaid/undrawn invoices), and the Client need not return any performance rendered or goods supplied.

Legal costs: Costs of enforcing compliance or arising from the Supplier's breach are recoverable on an attorney-and-own-client scale.

Exit plan: Must contain an up-to-date description of the services and underlying materials/processes, a detailed programme for transferring the service back to the Client or a replacement provider, and a description of continued service (including training) during handover; if no exit plan is agreed, the Supplier must assist with a seamless transfer.

Breach: The Client may terminate in whole or in part if the Supplier fails to perform any obligation or engages in corrupt or fraudulent practices; the Client may procure similar services and the Supplier is liable for any excess costs. A restriction penalty prohibiting business with the public sector for up to 10 years may be imposed, with the Supplier allowed up to 14 days to provide reasons against it.

Limitation of liability: Except for criminal negligence or willful misconduct, the Supplier is not liable for indirect or consequential loss or damage (excluding its obligation to pay penalties and/or damages), and its aggregate liability is capped at the total contract price.

Force majeure: The Supplier is not liable for forfeiture of performance security, damages, termination for default or penalties to the extent caused by force majeure; it must promptly notify the Client and continue performance where reasonably practical, seeking alternative means. Force majeure persisting beyond 3 months is grounds for termination on 7 days' written notice.

Confidentiality: The Supplier and its employees/team members/subcontractors must protect all confidential information during and after the agreement and not disclose it or the agreement's provisions to third parties without prior written consent; the Client may inspect and have the Supplier's records audited.

Intellectual property: All IP arising from execution of the agreement vests in the Client; the Supplier cedes and assigns such rights free of consideration and must sign all documents needed to enable the Client to take assignment. The Supplier retains rights in its generic tools, models and methodologies.

Taxes: The Supplier confirms its tax matters are in order and that it submitted an original SARS tax certificate to the National Credit Regulator prior to award.

Subcontracts: The Supplier must notify the Client in writing of all subcontracts awarded, which does not relieve it of any liability or obligation.

Conflict of interest: The Supplier must avoid conflicts of interest and notify the Client in writing of any actual or potential conflict.

Dispute resolution: Disputes are to be resolved by mutual consultation, then mediation, then arbitration under the rules of the Arbitration Foundation of South Africa (AFSA) if unresolved within 30 days; either party may seek interim or urgent relief from a court. The parties continue performing and the Client continues paying monies due during a dispute.

The National Credit Regulator requires the establishment of a Disaster Recovery (DR) and Business Continuity (BC) solution for a period of three (3) years. This document is the Confidentiality and Non-Disclosure Agreement (Annexure H) that must be signed and returned with the bid. It governs the handling of proprietary confidential information disclosed during the tender process.

National Credit Regulator

Physical Address: 127 – 15th Road, Randjiespark, Halfwayhouse, Midrand, 1685

Postal Address: P.O. Box 902, Halfwayhouse, 1685

Telefax: 011 554 - 2871

Returnable documents:

• Signed Confidentiality and Non-Disclosure Agreement (NDA) as per Annexure H.
• Proof of company registration (Pty) Ltd with valid registration number.
• Any other forms and documents specified in the full tender pack.

Submission method and address: not stated in this document.

Disqualification risks:

• Failure to sign and return the NDA.
• Submitting a bid without the required company registration details.

Bidders must be a registered company (Pty) Ltd with a valid registration number.

Bidders must sign and return the Confidentiality and Non-Disclosure Agreement (NDA) as part of the bid.

The NDA includes obligations that bind the bidder even if no further agreement is reached, and requires the bidder to indemnify the regulator against losses arising from breaches by the bidder or its representatives.

Evaluation method and scoring split: not stated in this document.

The National Credit Regulator requires the establishment of a Disaster Recovery (DR) and Business Continuity (BC) solution.

Contract period: three (3) years.

This document (Annexure H) is the Confidentiality and Non-Disclosure Agreement that must be signed and returned with the bid. It governs the handling of proprietary confidential information disclosed during the tender process.

Key obligations under the NDA:

• The bidder must keep all proprietary confidential information secret and may not disclose it to any person without the regulator's prior written consent.
• The bidder may use the information only for the purpose for which it was disclosed.
• The bidder must not contact the regulator's clients or potential clients directly without written authorisation.
• The bidder must not circumvent the regulator in any transactions.
• The bidder must return all confidential documents and copies if no further agreement is reached.
• The bidder must obtain confidentiality undertakings from its employees and representatives who have access to the information.
• The bidder accepts liability for breaches by its employees, officers, agents, directors, representatives, consultants and associates.
• The bidder indemnifies the regulator against losses arising from unauthorised disclosure or use of the information.

Exclusions from confidentiality: information already in the public domain, rightfully in the bidder's possession before receipt, received from a third party without obligation, independently developed, approved for release in writing, or required to be disclosed by a court order.

Company registration: bidder must be a registered company (Pty) Ltd with a valid registration number.

Confidentiality and Non-Disclosure Agreement (Annexure H): must be signed and returned with the bid.

Other compliance requirements (CSD, tax, B-BBEE, CIDB, etc.): not stated in this document.

The NDA is a contract between the bidder and the National Credit Regulator. Key terms:

• Duration: The NDA remains in force for six (6) months from the date of last signature, or until a further agreement is concluded, whichever comes first.
• Confidentiality: The bidder must keep all proprietary confidential information secret, use it only for the purpose disclosed, and not disclose it to any person without written consent.
• Non-circumvention: The bidder must not contact the regulator's clients or potential clients directly without written authorisation, and must not circumvent the regulator in any transactions.
• Return of information: If no further agreement is reached, the bidder must return all confidential documents and copies.
• Liability: The bidder accepts liability for breaches by its employees, officers, agents, directors, representatives, consultants and associates, and indemnifies the regulator against losses.
• Breach: The regulator may seek an interdict or specific performance without notice.
• Notices: Formal notices must be in writing and delivered to the physical address, sent by registered post, or by fax.
• Domicilium: The bidder must provide its physical and postal addresses; the regulator's addresses are listed in the contact section.

The National Credit Regulator requires a qualified and experienced service provider to establish a Disaster Recovery (DR) and Business Continuity (BC) solution for a period of three (3) years.

Bids must be delivered to the correct address by the stipulated closing time; late bids will not be considered.

Bids must be submitted on the official forms provided (not re-typed) or in the manner prescribed in the bid document.

Returnable documents include:

• SBD 1 (Invitation to Bid): completed and signed as the offer cover page, including bidder and contact details.
• Proof of authority to sign (e.g., company resolution).
• SARS Tax Compliance Status PIN or CSD number.
• B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs).
• SBD 7 (Contract Form): the successful bidder will be required to complete and sign this form.

Failure to provide or comply with any required particulars may render the bid invalid.

Bids are subject to the Preferential Procurement Policy Framework Act, 2000 and the Preferential Procurement Regulations, 2017.

Preference points for B-BBEE are claimed via the B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs).

Bids will not be considered from persons in the service of the state, companies with directors who are persons in the service of the state, or close corporations with members who are persons in the service of the state.

Bidders must be tax compliant and provide a SARS Tax Compliance Status PIN or CSD number.

The tender is for the appointment of a qualified and experienced services provider to establish a Disaster Recovery (DR) and Business Continuity (BC) solution for the National Credit Regulator for a period of three (3) years.

Bidders must be registered on the Central Supplier Database (CSD) or provide a SARS Tax Compliance Status PIN.

Each party in a consortium, joint venture, or sub-contracting arrangement must submit a separate TCS certificate/PIN or CSD number.

Bidders must submit a B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs) to qualify for preference points.

This document is the SBD 6.1 Preference Points Claim Form, used to claim preference points under the Preferential Procurement Regulations 2022. It outlines the 80/20 preference point system and the specific goals for this tender.

Returnable documents:

• SBD 6.1 Preference Points Claim Form: completed and signed, claiming preference points for specific goals with supporting proof.
• Proof of ownership for each specific goal claimed (Black-owned SMME, people with disabilities, women-owned, youth-owned).

Disqualification risks:

• Failure to submit proof or documentation for claimed specific goals with the tender.
• Fraudulent claims may lead to disqualification, contract cancellation, recovery of costs, restriction from state business for up to 10 years, and criminal prosecution.

Preference point system: 80/20 (price 80 points, specific goals 20 points).

Specific goals and maximum points (80/20 system):

• SMMEs owned by Black people: 7 points
• SMMEs owned by people with disabilities: 3 points
• SMMEs owned by women: 7 points
• SMMEs owned by youth: 3 points

Bidders must indicate how they claim points for each specific goal. The organ of state may require substantiation of any claim at any time.

Bidders must complete and submit the SBD 6.1 Preference Points Claim Form to claim preference points. Proof of ownership for the specific goals claimed must be provided.

Enquiries:

• Email: [email protected]
• Telephone: 011 554-2646 / 2713

Submission address:

• National Credit Regulator
• 127 15th Road
• Randjies Park
• Midrand

Submission method: deposit into the bid box at the NCR office, 127 15th Road, Randjies Park, Midrand, by 11:00 on the closing date.

• Two hard copies and one soft copy (memory stick) must be submitted.
• One copy must be signed and dated in ink by the bidder or authorised representative, and initialled on each page.
• Use the prescribed bid documents; complete all required information in the designated spaces.
• Submit in a sealed envelope showing the bidder's name and address, bid reference number and closing date. The envelope must not contain any other tender.
• Courier or posted bids must reach the NCR at least 36 hours before closing.
• Bids submitted by fax, email, or internet from within South Africa will not be accepted.
• Bids must not be qualified by the bidder's own conditions; such conditions may invalidate the bid.
• Consortium/JV or subcontractor bids must include signed agreements disclosing the work split and Rand value.
• Returnable forms: SBD 1 (Invitation to Bid), SBD 3.1/3.2/3.3 (Pricing Schedule), SBD 4 (Declaration of Interest), SBD 6.1 (Preference Points Claim), SBD 6.2 (Declaration for Local Production and Content), SBD 8 (Declaration of Bidder's Past Supply Chain Management Practices), SBD 9 (Certificate of Independent Bid Determination), and an Authority to Sign or Board Resolution. Each must be completed and signed; omission invalidates the bid.

Evaluation uses the 80/20 preference point system.

• Price: maximum 80 points, calculated using the formula Ps = 80(1 - (Pt - Pmin)/Pmin), where Pt is the comparative price of the bid under consideration and Pmin is the comparative price of the lowest acceptable bid.
• B-BBEE status level: up to 20 points (see B-BBEE section).
• Functionality: scored out of 100 points. Bidders must achieve the minimum threshold stipulated in the terms of reference to proceed to price and B-BBEE evaluation.
• After comparative pricing, equal bids are prioritised by: highest HDI equity points, firm prices and delivery periods, shortest delivery period, supplies manufactured in the Republic, supplies from imported raw materials, assembled components, imported stocks, local expert advice, nearest dispatch point, then drawing of lots.
• The NCR is not obliged to accept the lowest or any tender.

The National Credit Regulator requires the establishment of a disaster recovery (DR) and business continuity (BC) solution for a period of three years.

• The scope covers the provision of goods, works or services as detailed in the bid documents.
• Specific technical specifications, quantities and service levels are not provided in this document; refer to the terms of reference.

All-inclusive bid prices are required; firm prices and delivery periods are preferred.

• Bidders may submit firm and non-firm prices. If not indicated, prices and delivery periods are deemed firm and binding.
• Non-firm prices require a breakdown of the portions that may fluctuate.
• The pricing schedules and questionnaire on the status of tendered prices must be completed and submitted with the tender.
• Expressions such as 'soonest' or 'earliest' or unspecified delivery periods are not acceptable.
• Payment will normally be made within 30 days of receipt of correct documentation.
• Security may be required; particulars will be indicated in the bid documents. Acceptable forms include bank guarantees, insurer guarantees, cash, negotiable government or municipal stock, or a security bond with sureties.

CSD registration: bidders must be registered on the Central Supplier Database.

• Tax compliance: bidders must provide a valid SARS tax clearance / tax PIN.
• B-BBEE: bidders must have a valid B-BBEE certificate or affidavit to claim preference points.
• Employment Equity: bidders employing fewer than 50 people or with annual turnover below R10 million must submit a Department of Labour Employment Equity letter, if applicable.
• Foreign nationals: service providers employing foreign nationals must prove compliance with the Immigration Act and related legislation. If a foreign national is employed after appointment, prior written NCR approval and a new B-BBEE compliance certificate are required.
• The NCR aims to appoint strictly South African service providers and promote employment of South African citizens.
• Bidders appearing on the National Treasury's restricted database will be disqualified.
• Fraudulent, untrue or inaccurate information will lead to disqualification.