Cleaning services at lentegeur and tygerberg central laundries, western cape, for five years (WCGHSC0484/2026)

Closing: 6 November 2026 at 11:00.

Bid validity: 120 days from closing.

Compulsory site briefing 1: 26 October 2026, 10:00 to 11:00, Tygerberg Laundry, Francie van Zijl Avenue, Parow, 7530 (Tygerberg Hospital premises).

Compulsory site briefing 2: 26 October 2026, 12:00 to 13:00, Lentegeur Laundry, Highlands Drive, Lentegeur, Mitchell's Plain, 7764 (Lentegeur Hospital premises).

Both briefings are compulsory; attendance at both is required and failure to attend invalidates the bid.

Bidders must arrive at least 15 minutes before the start; doors are locked at the starting time and latecomers may not continue.

Attendance is proven by signing the attendance register.

Bidding procedure enquiries

• Contact: Mr Nico M Rudolf
• Email: [email protected]
• Telephone: 021 483 9903
• Contact: Mr Johannes van Wyk
• Email: [email protected]
• Contact: Mrs Shameez Halifax
• Email: [email protected]

Technical and specification enquiries

• Contact: Mr Valdin Jooste
• Email: [email protected]
• Telephone: 021 933 0834
• Contact: Mr Jonathan Roberts
• Email: [email protected]

CSD registration support

• Email: [email protected]
• Website: www.csd.gov.za

Submission address

Bid box, Main entrance

Department of Health and Wellness

Supply Chain Management Offices, M9 Building

Karl Bremer Hospital

c/o Mike Pienaar Boulevard & Frans Conradie Avenue

Bellville

Service delivery sites

Tygerberg Laundry

Francie van Zijl Avenue

Parow, 7530

Lentegeur Laundry

Highlands Drive

Lentegeur, Mitchell's Plain, 7764

Submission method: sealed envelope deposited in the bid box.

Bid box: Main entrance, Department of Health and Wellness, Supply Chain Management Offices, M9 Building, Karl Bremer Hospital, c/o Mike Pienaar Boulevard & Frans Conradie Avenue, Bellville.

Bid box hours: generally 07:00 to 16:00, five days a week.

Envelope marking: bidder's name and address, bid number and closing date.

Courier deliveries: accepted if signed off by the responsible official or placed in the bid box by the courier's representative; the envelope may contain documents for this bid only.

Closing time: 11:00 on 6 November 2026. Late bids are not accepted and may be returned unopened.

Format: bids must be submitted on the official, non-retyped forms; only original signed documents are considered.

Copies: no copy requirement stated.

Returnable documents:

• WCBD1: full particulars of the bidding entity.
• WCBD3.1: fully completed price schedule.
• WCBD4: declaration of interest.
• WCBD6.1: preference points claim for B-BBEE contribution.
• Proof of CSD registration.
• Comprehensive company profile.
• Record of previous similar completed projects with contactable references.
• Proof of a locally based office in the Western Cape (municipal account or lease agreement).
• Proof of public liability insurance of at least R2 million.
• Letter from the bidding entity authorising the WCBD1 signatory to submit the bid.
• Annexure A: signed Occupational Health and Safety agreement.
• Annexure B: sworn affidavit.
• WCBD7.1 contract form, to be completed and signed by the successful bidder.

Disqualification risks:

• Late delivery.
• Retyped, digitally converted or amended bid documents.
• Unsigned or incomplete bidding documents, certificates, questionnaires or specification forms.
• Failure to complete the bid response column for each subsection; a persistent pattern of non-completion can lead to exclusion.
• Failure to attend both compulsory site briefings.
• Non-registration or suspended registration on the CSD at closing.
• Bids from persons in the service of the state, or from companies or close corporations whose directors or members are in the service of the state.

Evaluation stages:

• Phase 1: compliance with compulsory CSD registration and completion of the bid document.
• Phase 2: compliance with the evaluation criteria, including the legitimacy test, the specification and statutory requirements, and latent factors such as bidder capacity (organisational, financial and infrastructure capacity questionnaire, with physical validation).
• Phase 3: points for price and B-BBEE status under the PPPFA 2000 and Preferential Procurement Regulations 2022; highest total points wins.

Preference points: 80/20 or 90/10 system, claimed on WCBD6.1; points are allocated only to bids found acceptable and compliant.

Minimum qualifying score: none stated.

Award: the department may award in whole or in part and decides the award per site on price, preference points and other criteria.

The department may negotiate before contract conclusion if prices are not market related.

The department may amend the process or dates, cancel the bid, reject any or all bids, decline to award to the highest scorer or lowest price, or extend the contract.

Scope: cleaning services at Lentegeur Laundry (Mitchell's Plain) and Tygerberg Laundry (Parow) for five years (60 months).

Service model: cleaners are deployed to designated posts or points of duty on shifts; the specified number of cleaners must be on duty at each point during every shift, and cleaners may not leave their post during or after a shift unless relieved, including for tea, lunch, smoke and toilet breaks.

Staff profile: cleaners must be legally permitted to work in South Africa, able to work independently and in a group, and able to communicate, read and write in at least two of the three official languages of the Western Cape.

Staff clearance: SAPS criminal record clearance certificates (certified copies) for all deployed staff, submitted to the Facility Manager one week before contract commencement, at the bidder's cost.

Staff particulars: full particulars of cleaners to be deployed, one week before service commencement, with a separate list per posting; a detailed shift-by-shift roster with off-days, relievers, names and points of deployment delivered at the start of each month, with daily changes reported immediately.

Training: all deployed staff must attend on-site training before service commencement, at the bidder's cost, not exceeding one day, with proof to the Facility Manager; new staff in exceptional cases must complete a 12-hour day shift for training at the bidder's cost before normal duty; no untrained personnel are allowed on site.

Equipment per cleaner: 7 double buckets, 2 buff machines, 2 vacuum cleaners, 6 flat brooms, 6 colour-coded mops, scoops, 1 x 25 m ladder, 2 high-performance microfibre dusters and gardening equipment; all equipment must be industrial type, in good working order and on site.

Consumables: cleaning materials and colour-coded refuse bags supplied by the contractor; Lentegeur Laundry supplies toilet paper, hand towels and soap for dispensers.

Staff aids: photo identification card showing full name and identity number, worn conspicuously at all times; uniforms; personal protective equipment; gloves; shoes; wet floor and other signage.

Cleaning standards: procedures follow the norms and standards of the Infection Control Policy; a thorough quarterly deep clean service is required.

On-site administration: governed by written site instructions and covering cleaner code of conduct, performance standards, uniform and dress standards, equipment and consumables, duty lists and sheets, lost and found property, service and attendance control, removal of cleaners, incident reporting, time and attendance registers, late coming and redeployment.

Conduct: staff must work quietly and orderly, respect laundry staff privacy and confidentiality, follow laundry policy, safety and security directives and the smoking policy, and comply with applicable laws and by-laws; no organised labour activity on laundry or hospital premises; the Laundry Manager may have any staff member removed for misconduct, intoxication or undesirable presence.

Liaison: the contractor appoints a Contract Project Officer who liaises weekly with the Laundry Co-ordinator; the Laundry Co-ordinator decides whether services conform to the specification in quality and process, and control sheets and management reports are submitted to the laundry.

Incident reporting: incidents must be reported immediately with a detailed written report to the end-user within 24 hours.

Inspections: inspections and posting of cleaners before every shift in terms of the duty roster.

Site facilities: the laundry provides an area for cleaners.

Compulsory submission items; failure to submit and complete them renders a bid non-responsive:

• WCBD1: full particulars of the bidding entity.
• WCBD3.1: fully completed price schedule.
• WCBD4: declaration of interest.
• WCBD6.1: preference points claim for B-BBEE contribution.
• Proof of CSD registration.
• Comprehensive company profile.
• Previous similar completed projects with contactable references.
• Evidence of a locally based office in the Western Cape, such as a municipal account or lease agreement.
• Proof of public liability insurance of at least R2 million.

No minimum number of years or reference projects is stated.

Attendance at the compulsory site inspections is a condition of a valid offer.

Posting and inspection: cleaners, including relievers, must be listed one week before contract commencement; inspections and posting take place before every shift in terms of the duty roster.

Training: new staff in exceptional cases must complete a 12-hour day training shift at the bidder's cost before being allowed on normal duty; no untrained personnel are permitted on the premises.

Incident reporting: incidents must be reported immediately, with a detailed written report to the end-user within 24 hours.

Monitoring: the Laundry Co-ordinator decides whether services meet the specification in quality and process; control sheets and management reports are submitted to the laundry.

Liaison: the contractor's Contract Project Officer liaises weekly with the Laundry Co-ordinator.

Pricing is quoted on the WCBD3.1 price schedule, which must be fully completed.

Payment is by electronic funds transfer into a South African bank account, with banking details provided on request for registration on the department's systems.

Valid invoices are payable within 30 calendar days of receipt, subject to penalty deductions; corrected invoices restart the 30-day period; disputed penalties may be set off against amounts owed.

No bid security or performance guarantee is stated.

Pricing: quote strictly against the items in the WCBD3.1 price schedule.

Public liability insurance: minimum cover of R2 million, at the bidder's cost; proof must be submitted within two weeks of contract award, and failure to do so makes the award null and void; proof of continuing validity must be submitted monthly to Supply Chain Management.

Payment: by electronic funds transfer into a South African bank account; banking details must be provided on request for registration on the department's systems (Logis, BAS, Syspro).

Payment terms: valid invoices are payable within 30 calendar days of receipt, subject to penalty deductions; where discrepancies or incorrect penalties are found, payment runs 30 calendar days from receipt of the corrected invoice; disputed penalty amounts may be set off against any amount owed to the supplier.

Wage floor: cleaners must be paid at least the minimum monthly basic wage for the area under the Basic Conditions of Employment Act, Contract Cleaning Sector (Sectoral Determination 1).

Penalties and deductions:

• Work not performed to specification: hourly deductions, with part of an hour counted as a full hour, plus pro-rata deductions.
• Late posting (more than 30 minutes after scheduled time): R50 per person.
• Posting more than 2 hours late: R200 per person.
• Failure to post a person for a day: R400 per person.
• Asleep on duty: R500 per occurrence, with removal from site on a second offence.
• Failure to wear or display identity cards: R50 per occurrence.
• Failure to adhere to the dress code: R50 per occurrence.
• Posting untrained staff: R100 per occurrence per person per day.
• Failure to provide a relief: R200 per occurrence per person per day.
• Failure to perform a thorough quarterly deep clean: R2 000 per occurrence.

Scope changes: the laundry may permanently reduce the number of cleaners on 30 days' written notice, with the price reduced proportionally by negotiation; it may also permanently increase the number of cleaners with delegated official approval, with the price increased proportionally by negotiation.

No bid security or performance guarantee is stated.

CSD: bidders must be registered on the Central Supplier Database at closing, with registration confirmed and up to date; unregistered or suspended bidders are non-compliant and their bids are not considered; self-registration at www.csd.gov.za.

Tax: bidders must be tax compliant; where tax status cannot be verified or is non-compliant on the CSD, the bidder has 7 working days to confirm compliance; a TCS PIN or, where unavailable, a CSD number must be provided; consortia, joint ventures and subcontractors must each submit a separate TCS certificate and CSD number.

B-BBEE: preference points are claimed on WCBD6.1, and the B-BBEE status on that form is used for evaluation rather than the status on the CSD or SEB; a B-BBEE status level verification certificate or a sworn affidavit (for EMEs and QSEs) must accompany the completed WCBD6.1 to qualify for preference points; the 80/20 or 90/10 system applies.

State employment: bids are not considered from persons in the service of the state, or from companies or close corporations whose directors or members are in the service of the state.

Statutory registrations: bidders must confirm registration with the Commissioner for UIF, with the Department for the Skills Development Levies Act, and acceptance of full responsibility under Section 37(2) of the Occupational Health and Safety Act, 1993.

Local presence: evidence of a locally based office in the Western Cape, such as a municipal account or lease agreement.

Insurance: public liability insurance of at least R2 million.

Health: all contract staff working in a health, hospital or laundry environment must be vaccinated against Hepatitis B at the bidder's cost, with inoculation certificates kept on site for inspection.

Forms: WCBD1 (bid particulars), WCBD3.1 (price schedule), WCBD4 (declaration of interest), WCBD6.1 (preference points claim), WCBD7.1 (contract form), Annexure A (OHS agreement) and Annexure B (sworn affidavit).

No CIDB grading or local content threshold is stated.

Annexure A: Occupational Health and Safety agreement, to be signed by the bidder.

Occupational Health and Safety Act, 1993: the service provider accepts liability under Section 37, and bidders must confirm acceptance of full responsibility under Section 37(2).

Hepatitis B vaccination: compulsory for all contract staff working in a health, hospital or laundry environment, at the bidder's cost; inoculation certificates must be kept on site for inspection by laundry management.

Staff protection: the department is not liable for illness or infection contracted by the service provider or its staff in the course of their duties.

Safety of cleaners: cleaners may not be instructed to perform tasks detrimental to their safety or health, beyond their strength or competence, or damaging to their status and dignity.

Site safety: staff must comply with safety and security directives and use wet floor and other warning signage.

Personal protective equipment: gloves, shoes and other PPE must be provided to every cleaner.

Incident reporting: immediate reporting with a written report to the end-user within 24 hours.

The service is contracted as environmental hygiene services at Lentegeur Laundry and Tygerberg Laundry.

Cleaning procedures must follow the norms and standards of the Infection Control Policy.

Cleaning products: strippers must be non-ammonia based; sealer dressings must be non-ammonia based with a solid content of at least 25%.

Waste: colour-coded refuse bags must be used.

Contract period: five years (60 months).

Pricing: quotes must follow the WCBD3.1 price schedule.

Payment: electronic funds transfer into a South African bank account; banking details provided on request for registration on Logis, BAS or Syspro.

Payment terms: valid invoices paid within 30 calendar days of receipt, subject to penalty deductions; where discrepancies or incorrect penalties are found, payment runs 30 calendar days from receipt of the corrected invoice; disputed penalties may be set off against amounts owed to the supplier.

Negotiations: the department may negotiate before contract conclusion if bid prices are not market related.

Performance monitoring: ongoing monitoring and regular contract meetings; the contractor must grant the department reasonable access on request.

Scope changes: cleaner numbers may be permanently reduced on 30 days' written notice with a proportional negotiated price reduction, or permanently increased with delegated official approval at a proportionally negotiated price.

Penalties: hourly deductions for work not performed to specification, part hours counted as full hours, pro-rata deductions, and fixed penalties for late posting (R50 per person), posting more than 2 hours late (R200 per person), failure to post (R400 per person per day), sleeping on duty (R500 per occurrence, removal on a second offence), failure to display identity cards (R50), dress code breaches (R50), posting untrained staff (R100 per person per day), failure to provide relief (R200 per person per day) and failure to perform the quarterly deep clean (R2 000).

Liability: the contractor is responsible for its employees' acts and omissions and indemnifies the provincial government against property damage and loss.

Public liability insurance: at least R2 million, proof within two weeks of award, monthly validity proof to Supply Chain Management.

Hepatitis B vaccination: compulsory for all contract staff, at the bidder's cost.

Statutory compliance: registration with the Commissioner for UIF and the Department for the Skills Development Levies Act, and acceptance of Section 37(2) liability under the Occupational Health and Safety Act, 1993.

Department rights: the department may amend the process or dates, cancel the bid, reject any or all bids, decline to award to the highest scorer or lowest price, withdraw services, terminate participation, accept or reject responses without liability, and extend or expand the contract on written request.

Liability: the contractor is responsible for the acts and omissions of its employees, including death, injury, assault and unlawful unrest, while providing services, and indemnifies the provincial government against damage to or loss of its property and that of third parties.

Public liability insurance: required at the bidder's cost, commensurate with the risk and covering vicarious losses and claims; proof within two weeks of award, failing which the award is null and void; validity proof submitted monthly to Supply Chain Management.

Hepatitis B vaccination: compulsory for all contract staff working in a health, hospital or laundry environment, at the bidder's cost; inoculation certificates kept on site for inspection.

Advertising and trading: no selling, offering or free distribution of articles on site by the contractor or its staff.

Staffing: only the contractor's own site-trained cleaners may be used; no other person may replace or relieve an employee, and problems must be raised immediately with the end-user.

Status quo: the successful bidder must maintain its operational status as at award and report any deviation; material deviations may trigger remedial action.

Contract period: five years (60 months).

Scope changes: the laundry may permanently reduce cleaner numbers on 30 days' written notice with a proportional negotiated price reduction, and may permanently increase numbers with delegated official approval at a proportionally negotiated price.

Penalties: hourly deductions for work not performed to specification, with part hours counted as full hours, plus pro-rata deductions and fixed penalties for late posting (R50 per person), posting more than 2 hours late (R200 per person), failure to post (R400 per person per day), sleeping on duty (R500 per occurrence, removal on a second offence), failure to display identity cards (R50), dress code breaches (R50), posting untrained staff (R100 per person per day), failure to provide relief (R200 per person per day) and failure to perform the quarterly deep clean (R2 000).

Occupational Health and Safety Act: the service provider accepts liability under Section 37 and must sign the OHS agreement in Annexure A.

Staff protection: the department is not liable for illness or infection contracted by the service provider or its staff; the service provider must keep all staff inoculated against Hepatitis B and maintain on-site inoculation certificates for inspection.

Laundry property: the service provider must safeguard laundry equipment and property, is responsible for loss or damage other than fair wear and tear, must replace damaged, destroyed, lost or stolen items regardless of cause, and replacement costs determined by laundry management in consultation with the provider may be withheld from payments.

Staff particulars: full particulars of cleaners one week before service commencement, with a separate list per posting; on-site training before commencement at the bidder's cost, not exceeding one day; SAPS clearance certificates one week before commencement.

Conduct: high standards of conduct, quiet and orderly work, respect for privacy and confidentiality, compliance with laundry policy, safety and security directives, smoking policy and applicable laws; no organised labour activity on premises; the Laundry Manager may have staff removed for misconduct, disorder, intoxication or undesirable presence.

Points of duty: the end-user may redeploy cleaners permanently or temporarily.

Continuity: the specified number of cleaners must be continuously deployed at each point during each shift, with no leaving of posts unless relieved.

Duties: detailed activities per post must be agreed with laundry management before commencement and form the basis of a site procedure manual; cleaners may be asked to assist with non-cleaning duties in emergencies or abnormal circumstances only, and may not be instructed to perform tasks detrimental to their safety, health, strength, competence, status or dignity.

Rosters: a detailed shift-by-shift roster with off-days, relievers, names and deployment points delivered at the start of each month, with daily changes and reasons reported immediately.

Posting and inspection: a permanent cleaner and reliever list one week before commencement; new staff in exceptional cases must complete a 12-hour training day shift at the bidder's cost before normal duty; incidents reported immediately with a written report within 24 hours; inspections and posting before every shift per the duty roster.

Permanency: no untrained personnel allowed on the premises.

Liaison: a Contract Project Officer liaises weekly with the Laundry Co-ordinator on accounts, payments, information and problem solving.

Monitoring: the Laundry Co-ordinator determines whether services conform to the specification in quality and process; control sheets and management reports are submitted to the laundry.

Department rights: receipt of the invitation confers no rights; the department may amend the process or dates, cancel the bid, reject any or all bids, decline to award to the highest scorer or lowest price, withdraw services, terminate participation, accept or reject responses without liability, and extend or expand the contract on written request.

Bids are adjudicated under the preferential procurement system using the preference points claim forms.

Preference points are awarded only to bids that are acceptable and compliant with the requirements and specification.

A bid is acceptable if it:

• passes the conditions and legitimacy test;
• complies with the specification, including statutory and other requirements;
• complies with latent and other factors affecting award, including bidder capacity.

Capacity is assessed through the questionnaire on organisational, financial and infrastructure capacity, supported by physical validation.

The successful bidder must pay cleaners at least the minimum monthly basic wage for the area under Sectoral Determination 1 (Contract Cleaning Sector).