Supply and management of cellular and data contracts – elidz tender in eastern cape

{"name":"Mr. M Nontshinga","email":"[email protected]","phone":null,"department":"ies for Historically Disadvantaged suppliers","address":"DON INDUSTRIAL DEVELOPMENT ZONE SOC LTD"}

Returnable Documents: Eastern Cape Based suppliers Municipality Bill or Lease agreement of any valid, suppliers CSD report, owned suppliers. CSD report, persons with disabilities BBBEE Certificate/Affidavit/CSD report, service providers. Any misrepresentation of facts by a service provider may lead to disqualification., documentation (Tax clearance etc.), Valid Tax Clearance Certificate or SARS PIN, Please Note: All the above documents must be submitted with Envelope A - Technical Proposal.,

• Tenderers must be registered on CSD database from Treasury.

Tenderers must be registered on the CSD database and be tax compliant, with a valid Tax Clearance Certificate or SARS PIN. They must submit a valid original/certified B-BBEE certificate from a SANAS-accredited agency, or a sworn affidavit and accountant's letter for EMEs. Preference points are awarded for: 51%+ Black-owned (10 points), 25-50% Black-owned (5 points), Eastern Cape-based suppliers (5 points), 51%+ youth-owned (1 point), 51%+ Black women-owned (1 point), and SMMEs/EME/QSE (3 points). Proof of address (municipality bill or lease) is required for Eastern Cape-based status. Joint ventures must submit a consolidated B-BBEE certificate, a certified copy of the JV agreement, and authorisation certificates. Companies must provide proof of authority (board resolution) for signatories. At least three reference letters from similar contracts (managing cellular/data contracts) are required, with a minimum rating of 6 out of 10. The technical proposal must score at least 80/100 in functionality evaluation.

1.1. The scope of this RFP includes the following:

East London IDZ would like to appoint suitably qualified and competent service provider for the

supply and management of 239 cellular and data contracts and associated services.

2. Considerations

2.1. Requirements Considerations

The score achieved for quality functionality will be assessed using the following criteria, each of

which will be scored individually up to the maximum number of points indicated (failure to submit

the relevant information will result in zero score for that section).

Functionality evaluation matrix

Evaluation Total Max

Evaluation Criteria Item Max Points Evaluation Description

Areas Points

All offered/proposed

packages meet the

minimum required

specification including

comprehensive

insurance and 500 per

60 month closed user group

minutes = 60

All offered/proposed

Proposed Solutions

packages do not meet

Project (detailed

70 the minimum required

Approach specification and

specification = 0

brochures)

Management portal

provided for detailed

reports = 5

Management portal not

provided for detailed

report = 0

Multi-sim cards, sim-

5 swaps, delivery and

warranty provided

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Evaluation Total Max

Evaluation Criteria Item Max Points Evaluation Description

Areas Points

Multi-sim cards, sim-

swaps, delivery and

warranty not provided =

Company managed three

or more similar contracts

in the past five (5) years.

15 Three reference letters

Service provided.

Providers

Expertise Company managed two

and similar contracts in the

Resources 10 past five (5) years. Two

reference letters

References 15 provided.

Company managed one

similar contracts in the

5 past five (5) years. One

reference letter

provided.

No reference letter

CCU provided

15 Company managed to

receive a total rating of at

least 6 out of 10 from three

reference letters Three

reference letters

Service Customer satisfaction 15 provided.

Providers Company managed to

Quality of work receive a total rating of at

least 6 out of 10 from two

reference letters Two

reference letters

provided.

Company managed to

receive a total rating of at

least 6 out of 10 from one

reference letter. One

reference letter

provided.

No rating of at least 6

out of 10 received.

NB: Minimum points required to proceed to the next evaluation phase is 80 out of 100.

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2.2. Financial Considerations

Payment milestones will be monthly over 2 years according to the commencement date agreed upon

in the service level agreement.

2.3. Time Constraints

The East London Industrial Development Zone would like this project to commence during

December 2026 after the signing of the service level agreement.

2.4. Area of Service and Facilities

The delivery of services will be required at the East London IDZ offices, Lower Chester Road,

Sunnyridge, East London or anywhere the service is required.

3. Detailed Requirements

3.1. Scope

The following table includes package information and the quantity required within this project:

Anytime

Package options Qty Data Bundles SMS Bundles

Minutes

Package 1 4 Unlimited 50GB 150

Package 2 45 750 30GB 150

Package 3 70 750 20GB 150

Package 4 (M2M) 80 0 500MB 50

Package 5 (M2M) 15 0 0 1000

Data 1 (Top Up) 25 0 20 GB 0

The above information is based on the current providers offering. The minimum anytime minutes

and data bundles must be met for all packages. SMS bundles must fall within the specified range.

All employee cellular numbers are to remain the same. Numbers are to be ported if applicable.

All contracts will be 24 months.

3.2. Mobile Devices and handsets

No mobile devices, handsets or modems are to be included with the contracts in the following

categories:

• Package 4
• Package 5
• Data 1

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The choice of the following handsets needs to be available to all East London IDZ users for

packages 1:

• Samsung Galaxy Z Fold 8 Ultra 5G (Dual Sim) 256G or equivalent value.

The choice of the following handsets needs to be available to all East London IDZ users for

packages 2:

• Samsung Galaxy S26 5G Ultra 256Gb or equivalent value

The choice of the following handsets need to be available to all East London IDZ users for

package 3:

• Samsung Galaxy A57 5G 256GB or equivalent value

The details for the quantity of each mobile handset and the type of SIM cards will be provided

to the successful service after the project kick-off meeting.

Loan handsets are required in the event of emergencies or when handsets are in for repairs.

3.3. Multi-Data Sim cards

All contracts for packages 1 to 3 shall have 2 multi – data sim cards.

3.4. Delivery, Warranty and SIM Swaps

The ELIDZ requires all SIM cards, handsets and accessories to be delivered to site with no

additional charge.

All handsets and accessories need to carry a 24-month warranty.

The service provider is required to provide the East London IDZ with SIM swaps when

required.

3.5. Comprehensive Insurance

The Cellphone contract price shall include comprehensive insurance cover for all handsets for

the duration of the 24-month contract. The service provider will ensure there is a process and

resources available to facilitate end user engagement for insurance and device related issues

and claims. The end users will engage with the service provider directly for all device related

issues. The replacement device should be of the same value as the insured device.

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3.6. Business Closed User Group / Pool Airtime

All cellphone contract should be in a closed user group. A minimum of 500 anytime minutes

per contract shall be free for calls within the user group.

3.7. Clip and Itemised Billing

The ELIDZ requires clip and itemized billing to be included for packages one to four.

3.8. Management Portal

The ELIDZ requires access to a portal to manage all the contracts for packages.

3.9. Project Management

The following minimum project management deliverables are required as part of this project:

• Project Initiation Document
• Project Kick-off Meeting
• Project Close-out Report

3.10. Reporting and Training

A scheduled monthly meeting is required as part of this project whereby a summary printed

report will need to be presented of the previous month’s usage per contract. A Variation

report is also to be presented for contracts that changed and are not aligned with original

procurement specification at each scheduled meeting.

An electronic report in CSV format also needs to be provided.

Technical and user training is required for the duration of this project.

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4. Response Format

4.1. Company / Firm profile

• Provide an overview of your company profile.

• Provide an organogram for team allocated to this project in terms of roles and

responsibilities as well as supporting CVs.

4.2. Location evidence

• Provide information on your local operational office locations. Do you have local offices

in the BCM Metropolitan Area \ Eastern Cape Province?

• Provide a Municipality Statement / Invoice or lease agreement.

4.3. References

• Respondents are required to provide a minimum of 3 references relevant to this tender.

• The Reference Form (see Annexure 2) must be completed on behalf of all respondents

and must be stamped and/or signed by the reference entity.

• The ELIDZ reserves the right to verify the references

4.4. Proposed solution

• Detailed package options, quantities and handsets

• Comprehensive insurance cover details

• Management Portal solution including interface screenshots.

• Handling of multi-sims.

• Closed user group details

Please forward any queries to: Zandile Mtebele at the following contact details: E-

mail: [email protected]

Tel: (043) 702 8200

Fax: (043) 702 8251

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Annexure 1

Procurement handbook

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Annexure 2

Reference letter

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Annexure 3

Detailed proposed solutions

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JV Participation Documentation (If applicable)

Please Note: All the above documents must be submitted with Envelope A - Technical Proposal.

The price schedule and proposed solution costing must be submitted with Envelope B – Financial

for the project. The tenderer shall ensure that the rates and prices it has stated in the schedules

cover all the obligations included in the tender and sufficient for the proper completion of the

project.

12 tenderer’s condition

All tenderer’s shall be deemed to have waived, renounced and abandoned any terms and

conditions printed or written upon any stationery used by the tenderer for the purpose of, or in

connection with the submission of this tender.

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Payment Terms: PAYMENT TERMS

A maximum payment processing period of thirty (30) days will be enforced. The thirty-day period

is effective from the date a complete claim is received. A complete claim requires the following to

be processed:

o Original invoices;

o Original covering letter of approval by the consultant where applicable;

o Original covering letter of a

Valid Tax Clearance Certificate or SARS PIN

tax compliance may prevent the Department/Public Entity from issuing orders when

CSD Report

Eastern Cape Based suppliers Municipality Bill or Lease agreement of any valid

suppliers CSD report

owned suppliers. CSD report

persons with disabilities BBBEE Certificate/Affidavit/CSD report

which will be verified with SARS or the CSD, it is incumbent upon the successful bidder/s to ensure

• Tenderers must be registered on CSD database from Treasury.

documentation (Tax clearance etc.)

Please Note: All the above documents must be submitted with Envelope A - Technical Proposal.

B-BBEE Minimum Level: 4

Points Allocation: 20 points

B-BBEE Details: ENVELOPE A – TECHNICAL PROPOSAL

Tender NO: PROJ-ICT-136

Request for proposal (RFP) pack

For the supply and management of cellular and data contracts

For

The east london industrial development zone soc ltd

Start date: 07 august 2026

Closing date: 02 september 2026

Name of tenderer:

Tenderer’s address:

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Checklist for submissions

Item tick

Supporting Documentation To Be Submitted

Accredited Valid Original or Certified B-BBEE Certificate or Letter from an

Accountant confirming Annual Turnover for EMES - Sworn Affidavit confirming

annual turnover and B-BEE management split of company

Company Profile

Valid Proof of Office Location (Municipality Bill or Lease agreement) or any proof of

adress

Three (3) Completed Reference Letters (Annexure 2)

Detailed proposed Solutions highlighting the following:

• Detailed package options, quantities and handsets
• Comprehensive insurance cover details
• Management Portal solution including interface screenshots.
• Handling of multi-sims.
• Closed user group details

Compulsory Documentation To Be Submitted

Completed and Signed ELIDZ Procurement Handbook with all relevant supporting

documentation (Tax clearance etc.)

CSD Report

Valid Tax Clearance Certificate or SARS PIN

JV Participation Documentation (If applicable)

Please Note: All the above documents must be submitted with Envelope A - Technical Proposal.

The price schedule and proposed solution costing must be submitted with Envelope B – Financial

Proposal.

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RFP pack contents

1. Section A: General Guidelines
2. Section B: Requirements Specification
3. Annexure 1: Procurement Handbook
4. Annexure 2: Reference Letters
5. Annexure 3: Detai

HDI Requirement: 51%

a Respondent, and may lead to disqualification from consideration for selection. The ELIDZ cannot

accept responsibility for the accuracy of any information obtained outside the formal

communication process as stipulated.

Any misrepresentation, in particular as it relates to the truthfulness of involvement of HDI’s at both

ownership level, management and operational level will also result in immediate disqualification.

14 sherq compliance (if applicable)

following for approval:

1. Project specific Safety, Health & Environmental (SHE) Risk assessments,

a. SHE Risk assessments to include activity specific risks (example risk of injury, risk of

operating machinery, risk of pollution, etc.), service providers risk to the ELIDZ and the

ELIDZ risk to them;

as well as to identified risks: for example (waste management plans, fall protection plans etc.);

3. Emergency preparedness plans – including relevant emergency contact information (example,

emergency services and contacts for those with information on dealing with snake bites);

4. List of applicable PPE required;

5. PPE issue register;

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6. List of chemicals and related Material Safety Data Sheets;

7. Letters of Good standing with workman’s compensation where applicable;

8. Applicable legal appointments - as required;

9. Requisite training / competency certificates where applicable;

10. Medicals as applicable to the nature of the work (for example, there must be medicals for

employees who will be working at heights to confirm that they are fit to work at heights);

11. Applicable certifications and / or registrations with / from the relevant authorities as required;

1 evaluation criteria and commercial equity goals

and service providers. In awarding this tender, preference will be given to companies with a better

The “tender” will be evaluated in accordance with the ELIDZ Procurement Policy using the 80/20

rule i.e. 80 of evaluation points will be based on price competitiveness and 20 will be based on

Specific Goals scoring. The following formula is used

Calculation of the points for Price

Ps = Points scored for price of tender under consideration

Score Breakdown

Price (R) = 80 points

Specific goals = 20 points

A maximum of 20 points may be awarded to a tenderer for the specific goal specified for the

tender. The points scored for the specific goal must be added to the points scored for price and

highest points.

Preferential and specific goals shall be as per below may include

(g) Any other RDP goal or preference points in favor of historically disadvantaged

(a) the applicable preference point system as envisaged in regulations

awarded, and the number of points that will be awarded to each goal, and proof

6. disqualify Proposals submitted that do not meet the necessary functionality where

The score achieved for quality functionality will be assessed using the following criteria, each of

which will be scored individually up to the maximum number of points indicated (failure to submit

the relevant information will result in zero score for that section).

Functionality evaluation matrix

Evaluation Total Max

Evaluation Criteria Item Max Points Evaluation Description

Areas Points